Curriculum

Basic Online Self-Study OTA Sales Course – Room Selling: 168 Lessons, 10 sections, Total Duration: 1450 minutes.

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  • 1.2.1.0 Main operating platforms of OTA channels
  • 1.2.1.2 Operating platforms of the OTA channel – Meta Search
    4 minutes
  • 1.2.1.1 Operating platforms of the OTA channel – Google Search Engine
    6 minutes
  • 1.2.1.4 Operating platforms of OTA channels – combined into combos
    3 minutes
  • 1.2.1.5 Other operating platforms of OTA channels
    3 minutes
  • 1.2.1.3 Operating platforms of OTA – B2B channels
    5 minutes
  • 1.2.2 Popular OTA channels in Vietnam and globally
  • 1.3 The role of OTA channels
  • 1.4 Which accommodation establishments are OTA channels suitable for?
  • 1.5 OTA channel revenue ratio in the accommodation business
  • 1.6 Limitations of OTA channels and how to reduce dependence on OTA channels
  • 1.7 Common OTA operating methods
  • 1.8 Daily, weekly, monthly, and yearly tasks of an OTA Sales staff
  • 1.9 OTA and Traditional Sales Process
  • 1.10 OTA Overview Training 1-1 (full)
    119 minutes
  • 1.11.1 Sharing about receiving payments from Agoda or OTA channels
    4 minutes

  • 2.1 Why customers do not choose your accommodation
  • 2.2 Timeless sales closing mindset applicable to all sustainable sales industries
  • 2.3 Applying the AIDA Formula in the Hospitality Industry – OTA Channels
    8 minutes
  • 2.4 7Ps in the service/tourism industry
  • 2.5 Customer journey for booking services in the Online – Digital environment
    12 minutes
  • 2.6 05 key factors influencing customer choice decisions when booking online
  • 2.7 Understand how customers evaluate your property to operate better
    10 minutes

  • 3.0 Information to prepare and notes before registering for OTA channels
  • 3.1 How to name accommodation establishments and handle duplicate names
    36 minutes
  • 3.2 Image processing before updating to OTA channels
  • 3.2.1.1 Guide to batch resizing images using Caesium software
    3 minutes
  • 3.2.1.2 How to bulk resize and rename files before registering new OTA channels using XNresize
    6 minutes
  • 3.2.2 Guide to batch renaming image files with Inviska Rename
    8 minutes
  • 3.3.0 Principles and how to register any OTA channel
    7 minutes
  • 3.3.1.1 Brief Guide to OTA Channel Registration – Booking.com
    14 minutes
  • 3.3.1.2 Case Study – OTA Channel Registration Guide – Booking.com
    45 minutes
  • 3.3.2.1 Brief guide to registering an OTA channel – Agoda.com
    7 minutes
  • 3.3.2.2 Case Study – Guide on how to register for the Agoda channel
    12 minutes
  • 3.3.2.3.1 Hướng dẫn chuyển Agoda Home sang Hotel khi đã được duyệt đăng ký
    3 minutes
  • 3.3.2.3.2 Instructions for switching Agoda Home to Hotel when registering a new OTA channel
    37 minutes
  • 3.3.3.1 Brief guide to registering an OTA channel – Traveloka.com
    12 minutes
  • 3.3.3.2 Case Study – OTA Channel Registration Guide – Traveloka
    44 minutes
  • 3.3.4.1 Brief OTA channel registration guide – Airbnb.com
    8 minutes
  • 3.3.4.2 Case Study – OTA Channel Registration Guide – Airbnb
    44 minutes
  • 3.3.4.3 How to write descriptions for Airbnb Listings
    36 minutes
  • 3.3.5.1 Brief OTA channel registration guide – Expedia
    17 minutes
  • 3.3.5.2 Instructions for opening new sales on OTA channel – Expedia
    12 minutes
  • 15 minutes
  • 3.3.7.1 Brief OTA channel registration guide – trip.com – Ctrip OTA Extranet
    14 minutes
  • 3.3.7.2 Guide to registering a Trip.com partner account for selling rooms – Ctrip OTA
    15 minutes
  • 3.3.7.3 Instructions for signing contracts with Trip.com via Docusign
    2 minutes
  • 3.3.8 Detailed guide on how to manually verify property location on booking.com
    8 minutes
  • 3.4 What are the advantages of opening a new accommodation facility in a low-competition area?
    3 minutes
  • 3.5 Complete the Know Your Partner form after successful registration to avoid account suspension
    4 minutes
  • 3.6 Change deposit policy on booking.com to avoid policy violations
    6 minutes
  • 3.7 Create an additional admin account for the booking.com channel
    4 minutes
  • 3.8 Guide to opening a new Hostelworld OTA channel
    7 minutes

  • 4.0 Items to optimize and adjust immediately after receiving the OTA channel Extranet account
  • 4.1.0.1 Distinguish between administrative login paths and user paths
    3 minutes
  • 4.1.0.2 Troubleshooting guide when unable to log in or adjust items in the Extranet of OTA channels
    3 minutes
  • 4.1.0.3 Introduction to booking.com Extranet menu
    3 minutes
  • 4.1.0.4 Introduction to Agoda YCS Extranet menu (old before 2025)
    2 minutes
  • 4.1.0.5 Introduction to Agoda's new interface (from 2025)
    2 minutes
  • 4.1.1 Why content scores on OTA pages must be optimized after registration
    4 minutes
  • 4.1.3 How to change the display language in the Extranet of OTA channels
    3 minutes
  • 4.1.4 Correctly understanding rate plans on OTA channels
    2 minutes
  • 4.1.5.1 How to set up rate plans on Booking.com
    4 minutes
  • 4.1.5.2 How to set up price policies – Rate plans on Agoda
    4 minutes
  • 4.1.5.3 How to set up pricing policies – Rate plans on Expedia
    4 minutes
  • 4.1.5.5 How to set up pricing policies – Rate plans on other channels
    2 minutes
  • 4.1.5.6 Case study – Adding rate plans on OTA channels – with breakfast and using channel manager
    30 minutes
  • 4.1.6.1 Instructions for adjusting room rates and availability on Booking.com
    6 minutes
  • 4.1.6.2 Instructions for adjusting room rates and inventory on Agoda.com
    5 minutes
  • 4.1.6.3 Instructions for adjusting room rates and inventory on Expedia
    6 minutes
  • 4.1.6.4.1 Instructions for adjusting room rates and allotment on Traveloka V1 (old)
    5 minutes
  • 4.1.6.4.2 Guide to adjusting room rates and room allotment on Traveloka V2 (new)
    2 minutes
  • 4.1.6.5 Instructions for adjusting room rates and availability on Airbnb
    2 minutes
  • 4.1.6.6 Guide to adjusting room rates and allotment on trip.com (CTRIP)
    3 minutes
  • 4.1.6.7 Instructions for adjusting room rates and the number of rooms for sale on VNtrip
    3 minutes
  • 4.1.6.8 Instructions for adjusting room rates and allotment on Mytour
    9 minutes
  • 4.1.6.10 Instructions for installing and downloading OTA channel management applications on mobile – Mobile App
  • 4.1.7.1 Distinguishing between mobile apps and mobile browsers when managing OTA channels on mobile
  • 4.1.7.2 Mobile App User Guide - YCS Agoda for Hotel managing Agoda Extranet
    5 minutes
  • 4.1.7.3 Mobile App User Guide - Tera Traveloka Extranet Management
    3 minutes
  • 4.1.7.4 User Guide for Mobile App - Pulse for managing Booking.com Extranet
    7 minutes
  • 4.1.7.5 Mobile App User Guide - Partner Central managing Expedia's Extranet
    4 minutes
  • 4.1.8.1 How to add a bank account to Agoda YCS
    8 minutes
  • 4.1.8.2 Instructions for adding a bank account on Expedia
  • 4.1.9.1 How to read booking parameters on the Agoda OTA channel
    10 minutes
  • 4.1.9.2 How to read booking parameters from the OTA channel – booking.com
    2 minutes
  • 4.1.9.3 How to read booking parameters on the OTA channel – Expedia
    2 minutes
  • 4.1.12 Case Study – How to read specifications and handle special requests for new bookings on booking.com
    16 minutes
  • 4.1.12 Q&A regarding the new Agoda Statement from 2025
    2 minutes

  • 4.2.1.1 How to set up additional surcharges on OTA channel – booking.com
    3 minutes
  • 4.2.1.2 How to set up additional surcharges on OTA channel – Agoda
    2 minutes
  • 4.2.1.3 How to set up additional surcharges on OTA channel – Airbnb
    2 minutes
  • 4.2.3.1 How to pay commission on booking.com
    2 minutes
  • 4.2.4 Case Study – Handling Booking.com commission invoices for bookings where no-show was not marked
    6 minutes
  • 4.2.5.1.1 How to set daily or weekend rates on Agoda Home
    4 minutes
  • 4.2.6 Guide for adjusting prices based on the number of people on OTA channels
    10 minutes
  • 4.2.7.1 Instructions on how to add a room in the OTA channel Extranet – Booking.com
    14 minutes
  • 4.2.7.2 Guide to adding rooms on Agoda Extranet YCS
    6 minutes
  • 4.2.7.3 Guide to adding rooms on Expedia Extranet
    6 minutes
  • 4.2.7.4 Guide to adding rooms on Mytour HMS
    25 minutes
  • 4.2.7.5 Instructions for adding rooms on some other OTA channels
  • 4.2.8.1 Guide to setting prices with multiple rate plans – Rate plan on booking.com
    3 minutes
  • 4.2.8.2 Instructions for setting monthly view prices on booking.com
    4 minutes
  • 4.2.8.3 Instructions for setting up rates in list view format Agoda YCS
    3 minutes
  • 4.2.13 Guide to adding competitors – Competitor set on OTA channels Booking Agoda Expedia
    8 minutes
  • 4.2.5.1.2 How to set daily or weekend rates on Agoda YCS
    2 minutes
  • 4.2.1.4 How to set up additional surcharges on OTA channel – Expedia
    4 minutes
  • 3 minutes

  • 5.1 General principles and instructions on how to contact OTA sites
    4 minutes
  • 5.2.1 Instructions on how to contact the OTA site – booking.com
    3 minutes
  • 5.3.1 Instructions on how to contact the OTA site – AGODA (Method 1)
    2 minutes
  • 5.3.2 Instructions on how to contact the OTA site – AGODA (method 2)
    2 minutes
  • 5.4 Guide on how to contact the OTA – EXPEDIA
    4 minutes
  • 5.6 Guide on how to contact the OTA – AIRBNB
    2 minutes
  • 5.8 How to contact the OTA site – Trip.com Group – Ctrip
    3 minutes

  • 6.1.1 How to set up auto-reply templates on some OTA channels – Booking.com
    6 minutes
  • 6.1.2 How to set up auto-reply templates on some OTA channels – Expedia.com
    3 minutes
  • 6.4 How to contact guests in the OTA channel extranet – Agoda
    3 minutes
  • 6.5 How to contact guests in the OTA channel extranet – Booking.com
    3 minutes
  • 6.6 How to contact guests in the extranet of OTA channels – Expedia
    1 minutes
  • 6.7 How to contact customers using encrypted email on OTA channels – booking.com, agoda, expedia
    3 minutes
  • 6.8 How to respond to customer messages or requests on Agoda
    4 minutes
  • 6.9 How to set up auto-reply message options on booking.com extranet
    2 minutes
  • 6.10 How to set up quick reply auto-response options on Airbnb Host
    5 minutes

  • 11.4.2 Case study on handling price discrepancy after setting up promotions and controlling Booking.com extranet access
    19 minutes
  • 7.0 Some commonly used terms in OTA Sales operations management
  • 7.1 Discount order – factors affecting Display Price – Net Price
  • 7.2.0.1 04 levels of pricing and promotion settings on OTA channels
    12 minutes
  • 7.2.0.2 Calculation of Net Price for Bar Price – No promotion
    3 minutes
  • 7.2.1 Pricing mechanism, how OTA channels display prices to customers (briefly)
    20 minutes
  • 7.2.1.1 How to check if the displayed price and set price are correct
  • 7.2.2.1 Pricing calculation for individual OTA channels – Progressive discount for Booking, Ctrip, Vntrip, Mytour (from 2025)
    5 minutes
  • 7.2.2.2.1 Individual pricing calculation for each OTA channel – Agoda (from 2025)
    4 minutes
  • 7.2.2.2.2 P1 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – Do not check essential bundling
    5 minutes
  • 7.2.2.2.3 P2 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – If essential aggregation is checked
    7 minutes
  • 7.2.2.2.4 Understanding Agoda's Rate Channel
    4 minutes
  • 7.2.2.2.5 Notes on price management when selling rooms on Agoda
    4 minutes
  • 7.2.2.3.1 How to calculate individual prices for each OTA channel – Traveloka (from 2025)
    4 minutes
  • 7.2.2.3.2 Notes on rate operations when selling rooms on Traveloka
    4 minutes
  • 7.2.2.4 How to calculate prices for each specific OTA channel – Expedia
    2 minutes
  • 7.2.2.5 03 steps to find the BAR price on OTA channels according to Agoda's pricing method (from 2025)
    4 minutes
  • 7.7 Detailed instructions on how to build an OTA channel price list after learning about pricing
    6 minutes
  • 7.8.4 User Guide for the PRICE COMPARISON Table in the NON-LOGGED IN area outside the OTA page
    8 minutes
  • 7.10 Guide to the Simulate max discount tool in booking.com to better understand how prices are calculated
    5 minutes

  • Notes after successful opening (having an Extranet account)
  • 4.2.12 Instructions for renaming room types to be more attractive and meet expectations
    30 minutes
  • 9.1 Why optimize content scores on OTA channels
    4 minutes
  • 9.2 Optimizing Content Score on OTA – Traveloka
    7 minutes
  • 9.3 Optimizing content score on OTA – Expedia
    9 minutes
  • 9.4.1 Content score optimization on OTA – Agoda
    14 minutes
  • 9.4.2 Agoda Interface Image Optimization Guide (from 2025)
    6 minutes
  • 9.5 Optimizing content score on OTA – booking.com
    9 minutes
  • 9.6 Optimizing content scores on OTA sites – Mytour, VNTrip, and others
  • 9.7.3 Case Study: Optimizing content score on OTA platform – Booking.com 4K Dorm
    50 minutes
  • 9.7.4 Case Study: Content Score Optimization on OTA – Agoda 4K Dorm
    70 minutes
  • 9.7.5 Case Study: Content score optimization on OTA platforms – Airbnb 4K Dorm
    90 minutes
  • 9.7.6 Case Study Image Optimization on Booking.com – Kikozo Hotel
    20 minutes
  • 9.7.7 Case Study: Image Optimization on Agoda – Kikozo Hotel
    11 minutes
  • 9.7.8 Instructions for handling Agoda rooms with incorrect information pulled from other channels
    2 minutes
  • 9.8 Case Study – OTA Channel Optimization - Hostelworld
    70 minutes

Target Audience

  • Beginners who do not know how to sell rooms online via the internet
  • Only want to know basic operations
  • Accommodation establishments in areas with low competition (few competitors)

 

Requirements

  • Working in the field of tourism and accommodation services
  • Own or lease accommodation establishments for sale/short-term sublease
  • Not suitable for agents who want to resell

Basic Online Self-Study OTA Sales Course – Room Selling

This Basic OTA Sales knowledge section will help you confidently operate OTA Sales, such as understanding the OTA system, how OTA channel systems operate, how to register channels, how to calculate selling price (displayed) and net price, how to contact customers, and indicators affecting the ranking of OTA channels. In the content of the self-study OTA Sales course or other self-study courses, you can ask questions in each section/lesson, and we will respond/answer your questions quickly. Due to the demand from many students contacting and asking about the self-study form for OTA, since August 2023, OTAVN has developed the content of the OTA Sales course (self-study) through the training content we provide in meticulous detail, step-by-step, so that you can study and do it yourself. After registering for the self-study OTA Sales course, you can contact and connect with us for further support and advice during and after the learning process.

Advantages of the online self-study OTA Sales course (basic and advanced parts)

Compared to the 1-1 OTA Sales course that we usually provide, this online self-study OTA Sales course offers several advantages:

  • 1-1 remote guidance for the first session and last session of the self-study Sales course. After registering, you need to connect with OTAVN to schedule an appointment for initial support and guidance when participating in self-study to achieve the highest efficiency.
  • This self-study OTA Sales course helps you be proactive with your study time anytime, anywhere with Internet.
  • Learn according to the roadmap and content we have guided on the trained topics.
  • Lifetime support during and after the course (after registering, please provide the paid course ID and connect for support via Zalo/iMessage/WhatsApp at 0934552325 or Email: info@scovietnam.com)
  • Requires an internet-connected device such as a smartphone, laptop, or computer.
  • You can watch the content repeatedly until you understand it.
  • Commitment that you will be able to immediately apply quality knowledge that you cannot find on free sharing channels regarding mindset and methodology.
  • Learn many popular OTA channels in the world and in Vietnam: booking.com, Agoda, Expedia, Airbnb, Traveloka, Trip.com (ctrip), Vntrip, Mytour, Hostelworld...
  • You study yourself according to the curriculum and available OTA course content you registered for (not personalized like 1-1 O.T.A sales training).
  • For some content like price and promotion training, you will calculate prices yourself according to sample files or examples we provide to understand the pricing formula.
  • Need to install remote support tools for post-training support so we can assist during and after the online self-study OTA Sales course. See more: Software and training tools

During your self-study of a part or the entire OTA Sales course, if there is anything you don't understand, need support, or have questions, please contact OTAVN for quick answers. Self-study will significantly reduce the time we have to support and guide you directly, so the cost will be cheaper than individual 1-1 OTA Sales training.  AFTER YOU FINISH ALL THE CONTENT OF THE ONLINE SELF-STUDY OTA SALES COURSE, WE WILL DEDICATE ONE 1-1 ONLINE EXCHANGE SESSION TO SUPPORT THE ISSUES YOU ARE FACING OR DO NOT CLEARLY UNDERSTAND. THE TIME WILL BE AGREED UPON BY BOTH PARTIES (DEPENDING ON THE VACANT SCHEDULE): TRAINING TIME 02-2.5H Note:

  • With the diverse learning needs of students, we build content for many different students and learning purposes. With general courses, you will learn and compare across many different OTA channels. If you study a part of the course individually, such as: Room selling course on Booking.com, it is only for the Booking.com OTA channel; Room selling course on Agoda is only for the Agoda OTA channel... you cannot know how other OTA channels differ from the rest.
  • Learning and operating only one OTA channel is almost ineffective for current needs, because OTA channels have different operating methods, pricing, display... which are completely different, especially for medium and large-scale accommodation establishments. If operating multi-channel (many OTA channels), it is necessary to understand and be standard to do well on many channels and ensure channels do not affect each other, especially regarding price display and promotions.
  • After finishing the basic part, you can participate in the advanced part to have all the comprehensive OTA Sales knowledge and be able to operate OTA Sales well in environments/areas with high competition such as Hanoi, Ho Chi Minh City, Da Nang, Hoi An, Hue, Sa Pa, Da Lat...

WE WILL HELP YOU WHEN PARTICIPATING IN THE ONLINE SELF-STUDY OTA TRAINING COURSE, YOU CAN UNDERSTAND AND DO WELL IN THE STAGES OF OPERATION, MANAGEMENT, AND ROOM SELLING ON THE OTA PLATFORM EFFECTIVELY, SHORTENING A LOT OF TIME. COMPARED TO 1-1 TRAINING, THE SELF-STUDY OTA SALES COURSE WE PROVIDE HAS BEEN CUSTOMIZED IN DETAIL, WITH FULL INFORMATION, STEP-BY-STEP INSTRUCTIONS WITH ILLUSTRATIONS IF OPERATIONS ARE REQUIRED.

Commitment to the quality of practical OTA Sales training

  • Commitment for students upon completion of the OTA Sales course
  • Can independently operate the management system of OTA channels
  • Can confidently work as an OTA Sales person for hotels
  • Operate well in high-competition areas (where many accommodation establishments are listed).
  • Good ranking and conversion rate if completing the optimization or advanced course.
  • Receive OTA sales training materials after registering for the online self-study OTA sales course
  • Support for issues related to OTA Sales, room sales, keyword SEO, Website optimization after the course…

Other notes for customization when wanting separate training for each accommodation establishment

  • If students want offline/direct training on OTA Sales, please contact us to be arranged.
  • If you want training for staff/management, please register for our OTA Sales courses via 1-1 method or offline training.
What you will learn?

Approach basic initial knowledge when operating room sales on OTA channels

Basic Online Self-Study OTA Sales Course – Room Selling
6,800,000đ 3,900,000đ
Enroll Now
Course Information
  • Lessons 168
  • Duration 1450 minutes
  • Level Beginner
  • Language vi
  • Students 6
  • Certificate Yes
  • Duration Limit 60 days
Instructor
Trần Xuân Lộc
Trần Xuân Lộc
Founder
20+ years exp.

Sale OTA, Marketing, Webiste/ App Dev, Brand

6,800,000đ 3,900,000đ
Enroll Now
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