0.1 Mindset before learning OTA Sales in particular

0.2 Software to prepare for practice when operating OTA Sales and receiving OTA support from OTAVN

Room and Rate Setup

5 minutes

0.4 Installation and permission guide for the Anydesk app on iOS

5 minutes

0.5 Installation and configuration guide for Google Meet on computer

4 minutes

0.8 How to self-study Online OTA Sales effectively

0.9 Journey to Building and Operating a Successful OTA Sales System

0.11 Instructions for downloading the price template spreadsheet file to your computer

2 minutes

1.2.1.0 Main operating platforms of OTA channels

1.2.1.2 Operating platforms of the OTA channel – Meta Search

4 minutes

1.2.1.1 Operating platforms of the OTA channel – Google Search Engine

6 minutes

1.2.1.4 Operating platforms of OTA channels – combined into combos

3 minutes

1.2.1.5 Other operating platforms of OTA channels

3 minutes

1.2.1.3 Operating platforms of OTA – B2B channels

5 minutes

1.2.2 Popular OTA channels in Vietnam and globally

1.3 The role of OTA channels

1.4 Which accommodation establishments are OTA channels suitable for?

1.5 OTA channel revenue ratio in the accommodation business

1.6 Limitations of OTA channels and how to reduce dependence on OTA channels

1.7 Common OTA operating methods

1.8 Daily, weekly, monthly, and yearly tasks of an OTA Sales staff

1.9 OTA and Traditional Sales Process

1.10 OTA Overview Training 1-1 (full)

119 minutes

1.11.1 Sharing about receiving payments from Agoda or OTA channels

4 minutes

2.1 Why customers do not choose your accommodation

2.2 Timeless sales closing mindset applicable to all sustainable sales industries

2.3 Applying the AIDA Formula in the Hospitality Industry – OTA Channels

8 minutes

2.4 7Ps in the service/tourism industry

2.5 Customer journey for booking services in the Online – Digital environment

12 minutes

2.6 05 key factors influencing customer choice decisions when booking online

2.7 Understand how customers evaluate your property to operate better

10 minutes

4.0 Items to optimize and adjust immediately after receiving the OTA channel Extranet account

4.1.0.1 Distinguish between administrative login paths and user paths

3 minutes

4.1.0.2 Troubleshooting guide when unable to log in or adjust items in the Extranet of OTA channels

3 minutes

4.1.0.3 Introduction to booking.com Extranet menu

3 minutes

4.1.0.4 Introduction to Agoda YCS Extranet menu (old before 2025)

2 minutes

4.1.0.5 Introduction to Agoda's new interface (from 2025)

2 minutes

4.1.1 Why content scores on OTA pages must be optimized after registration

4 minutes

4.1.3 How to change the display language in the Extranet of OTA channels

3 minutes

4.1.4 Correctly understanding rate plans on OTA channels

2 minutes

4.1.5.1 How to set up rate plans on Booking.com

4 minutes

4.1.5.2 How to set up price policies – Rate plans on Agoda

4 minutes

4.1.5.3 How to set up pricing policies – Rate plans on Expedia

4 minutes

4.1.5.5 How to set up pricing policies – Rate plans on other channels

2 minutes

4.1.5.6 Case study – Adding rate plans on OTA channels – with breakfast and using channel manager

30 minutes

4.1.6.1 Instructions for adjusting room rates and availability on Booking.com

6 minutes

4.1.6.2 Instructions for adjusting room rates and inventory on Agoda.com

5 minutes

4.1.6.3 Instructions for adjusting room rates and inventory on Expedia

6 minutes

4.1.6.4.1 Instructions for adjusting room rates and allotment on Traveloka V1 (old)

5 minutes

4.1.6.4.2 Guide to adjusting room rates and room allotment on Traveloka V2 (new)

2 minutes

4.1.6.5 Instructions for adjusting room rates and availability on Airbnb

2 minutes

4.1.6.6 Guide to adjusting room rates and allotment on trip.com (CTRIP)

3 minutes

4.1.6.7 Instructions for adjusting room rates and the number of rooms for sale on VNtrip

3 minutes

4.1.6.8 Instructions for adjusting room rates and allotment on Mytour

9 minutes

4.1.6.10 Instructions for installing and downloading OTA channel management applications on mobile – Mobile App

4.1.7.1 Distinguishing between mobile apps and mobile browsers when managing OTA channels on mobile

4.1.7.2 Mobile App User Guide - YCS Agoda for Hotel managing Agoda Extranet

5 minutes

4.1.7.3 Mobile App User Guide - Tera Traveloka Extranet Management

3 minutes

4.1.7.4 User Guide for Mobile App - Pulse for managing Booking.com Extranet

7 minutes

4.1.7.5 Mobile App User Guide - Partner Central managing Expedia's Extranet

4 minutes

4.1.8.1 How to add a bank account to Agoda YCS

8 minutes

4.1.8.2 Instructions for adding a bank account on Expedia

4.1.9.1 How to read booking parameters on the Agoda OTA channel

10 minutes

4.1.9.2 How to read booking parameters from the OTA channel – booking.com

2 minutes

4.1.9.3 How to read booking parameters on the OTA channel – Expedia

2 minutes

4.1.12 Case Study – How to read specifications and handle special requests for new bookings on booking.com

16 minutes

4.1.12 Q&A regarding the new Agoda Statement from 2025

2 minutes

11.4.2 Case study on handling price discrepancy after setting up promotions and controlling Booking.com extranet access

19 minutes

7.0 Some commonly used terms in OTA Sales operations management

7.1 Discount order – factors affecting Display Price – Net Price

7.2.0.1 04 levels of pricing and promotion settings on OTA channels

12 minutes

7.2.0.2 Calculation of Net Price for Bar Price – No promotion

3 minutes

7.2.1 Pricing mechanism, how OTA channels display prices to customers (briefly)

20 minutes

7.2.1.1 How to check if the displayed price and set price are correct

7.2.2.1 Pricing calculation for individual OTA channels – Progressive discount for Booking, Ctrip, Vntrip, Mytour (from 2025)

5 minutes

7.2.2.2.1 Individual pricing calculation for each OTA channel – Agoda (from 2025)

4 minutes

7.2.2.2.2 P1 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – Do not check essential bundling

5 minutes

7.2.2.2.3 P2 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – If essential aggregation is checked

7 minutes

7.2.2.2.4 Understanding Agoda's Rate Channel

4 minutes

7.2.2.2.5 Notes on price management when selling rooms on Agoda

4 minutes

7.2.2.3.1 How to calculate individual prices for each OTA channel – Traveloka (from 2025)

4 minutes

7.2.2.3.2 Notes on rate operations when selling rooms on Traveloka

4 minutes

7.2.2.4 How to calculate prices for each specific OTA channel – Expedia

2 minutes

7.2.2.5 03 steps to find the BAR price on OTA channels according to Agoda's pricing method (from 2025)

4 minutes

7.7 Detailed instructions on how to build an OTA channel price list after learning about pricing

6 minutes

7.8.4 User Guide for the PRICE COMPARISON Table in the NON-LOGGED IN area outside the OTA page

8 minutes

7.10 Guide to the Simulate max discount tool in booking.com to better understand how prices are calculated

5 minutes

Notes after successful opening (having an Extranet account)

4.2.12 Instructions for renaming room types to be more attractive and meet expectations

30 minutes

9.1 Why optimize content scores on OTA channels

4 minutes

9.2 Optimizing Content Score on OTA – Traveloka

7 minutes

9.3 Optimizing content score on OTA – Expedia

9 minutes

9.4.1 Content score optimization on OTA – Agoda

14 minutes

9.4.2 Agoda Interface Image Optimization Guide (from 2025)

6 minutes

9.5 Optimizing content score on OTA – booking.com

9 minutes

9.6 Optimizing content scores on OTA sites – Mytour, VNTrip, and others

9.7.3 Case Study: Optimizing content score on OTA platform – Booking.com 4K Dorm

50 minutes

9.7.4 Case Study: Content Score Optimization on OTA – Agoda 4K Dorm

70 minutes

9.7.5 Case Study: Content score optimization on OTA platforms – Airbnb 4K Dorm

90 minutes

9.7.6 Case Study Image Optimization on Booking.com – Kikozo Hotel

20 minutes

9.7.7 Case Study: Image Optimization on Agoda – Kikozo Hotel

11 minutes

9.7.8 Instructions for handling Agoda rooms with incorrect information pulled from other channels

2 minutes

9.8 Case Study – OTA Channel Optimization - Hostelworld

70 minutes

4.2.1.1 How to set up additional surcharges on OTA channel – booking.com

3 minutes

4.2.1.2 How to set up additional surcharges on OTA channel – Agoda

2 minutes

4.2.1.3 How to set up additional surcharges on OTA channel – Airbnb

2 minutes

4.2.3.1 How to pay commission on booking.com

2 minutes

4.2.4 Case Study – Handling Booking.com commission invoices for bookings where no-show was not marked

6 minutes

4.2.5.1.1 How to set daily or weekend rates on Agoda Home

4 minutes

4.2.6 Guide for adjusting prices based on the number of people on OTA channels

10 minutes

4.2.7.1 Instructions on how to add a room in the OTA channel Extranet – Booking.com

14 minutes

4.2.7.2 Guide to adding rooms on Agoda Extranet YCS

6 minutes

4.2.7.3 Guide to adding rooms on Expedia Extranet

6 minutes

4.2.7.4 Guide to adding rooms on Mytour HMS

25 minutes

4.2.7.5 Instructions for adding rooms on some other OTA channels

4.2.8.1 Guide to setting prices with multiple rate plans – Rate plan on booking.com

3 minutes

4.2.8.2 Instructions for setting monthly view prices on booking.com

4 minutes

4.2.8.3 Instructions for setting up rates in list view format Agoda YCS

3 minutes

4.2.13 Guide to adding competitors – Competitor set on OTA channels Booking Agoda Expedia

8 minutes

4.2.5.1.2 How to set daily or weekend rates on Agoda YCS

2 minutes

4.2.1.4 How to set up additional surcharges on OTA channel – Expedia

4 minutes

4.2.3.4 How to contact booking.com to resolve unpaid commissions

3 minutes

5.1 General principles and instructions on how to contact OTA sites

4 minutes

5.2.1 Instructions on how to contact the OTA site – booking.com

3 minutes

5.3.1 Instructions on how to contact the OTA site – AGODA (Method 1)

2 minutes

5.3.2 Instructions on how to contact the OTA site – AGODA (method 2)

2 minutes

5.4 Guide on how to contact the OTA – EXPEDIA

4 minutes

5.6 Guide on how to contact the OTA – AIRBNB

2 minutes

5.8 How to contact the OTA site – Trip.com Group – Ctrip

3 minutes

6.1.1 How to set up auto-reply templates on some OTA channels – Booking.com

6 minutes

6.1.2 How to set up auto-reply templates on some OTA channels – Expedia.com

3 minutes

6.4 How to contact guests in the OTA channel extranet – Agoda

3 minutes

6.5 How to contact guests in the OTA channel extranet – Booking.com

3 minutes

6.6 How to contact guests in the extranet of OTA channels – Expedia

1 minutes

6.7 How to contact customers using encrypted email on OTA channels – booking.com, agoda, expedia

3 minutes

6.8 How to respond to customer messages or requests on Agoda

4 minutes

6.9 How to set up auto-reply message options on booking.com extranet

2 minutes

6.10 How to set up quick reply auto-response options on Airbnb Host

5 minutes