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Basic Online Self-Study OTA Sales Course – Room Selling
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Preparation
0/8
0.1 Mindset before learning OTA Sales in particular
0.2 Software to prepare for practice when operating OTA Sales and receiving OTA support from OTAVN
Room and Rate Setup
5 minutes
0.4 Installation and permission guide for the Anydesk app on iOS
5 minutes
0.5 Installation and configuration guide for Google Meet on computer
4 minutes
0.8 How to self-study Online OTA Sales effectively
0.9 Journey to Building and Operating a Successful OTA Sales System
0.11 Instructions for downloading the price template spreadsheet file to your computer
2 minutes
Topic 1: OTA Sales overview
0/16
1.2.1.0 Main operating platforms of OTA channels
1.2.1.2 Operating platforms of the OTA channel – Meta Search
4 minutes
1.2.1.1 Operating platforms of the OTA channel – Google Search Engine
6 minutes
1.2.1.4 Operating platforms of OTA channels – combined into combos
3 minutes
1.2.1.5 Other operating platforms of OTA channels
3 minutes
1.2.1.3 Operating platforms of OTA – B2B channels
5 minutes
1.2.2 Popular OTA channels in Vietnam and globally
1.3 The role of OTA channels
1.4 Which accommodation establishments are OTA channels suitable for?
1.5 OTA channel revenue ratio in the accommodation business
1.6 Limitations of OTA channels and how to reduce dependence on OTA channels
1.7 Common OTA operating methods
1.8 Daily, weekly, monthly, and yearly tasks of an OTA Sales staff
1.9 OTA and Traditional Sales Process
1.10 OTA Overview Training 1-1 (full)
119 minutes
1.11.1 Sharing about receiving payments from Agoda or OTA channels
4 minutes
Topic 2: Sensory factors affecting customers' booking decisions
0/7
2.1 Why customers do not choose your accommodation
2.2 Timeless sales closing mindset applicable to all sustainable sales industries
2.3 Applying the AIDA Formula in the Hospitality Industry – OTA Channels
8 minutes
2.4 7Ps in the service/tourism industry
2.5 Customer journey for booking services in the Online – Digital environment
12 minutes
2.6 05 key factors influencing customer choice decisions when booking online
2.7 Understand how customers evaluate your property to operate better
10 minutes
Topic 3: Guide to registering OTA channels
0/30
3.0 Information to prepare and notes before registering for OTA channels
3.1 How to name accommodation establishments and handle duplicate names
36 minutes
3.2 Image processing before updating to OTA channels
3.2.1.1 Guide to batch resizing images using Caesium software
3 minutes
3.2.1.2 How to bulk resize and rename files before registering new OTA channels using XNresize
6 minutes
3.2.2 Guide to batch renaming image files with Inviska Rename
8 minutes
3.3.0 Principles and how to register any OTA channel
7 minutes
3.3.1.1 Brief Guide to OTA Channel Registration – Booking.com
14 minutes
3.3.1.2 Case Study – OTA Channel Registration Guide – Booking.com
45 minutes
3.3.2.1 Brief guide to registering an OTA channel – Agoda.com
7 minutes
3.3.2.2 Case Study – Guide on how to register for the Agoda channel
12 minutes
3.3.2.3.1 Hướng dẫn chuyển Agoda Home sang Hotel khi đã được duyệt đăng ký
3 minutes
3.3.2.3.2 Instructions for switching Agoda Home to Hotel when registering a new OTA channel
37 minutes
3.3.3.1 Brief guide to registering an OTA channel – Traveloka.com
12 minutes
3.3.3.2 Case Study – OTA Channel Registration Guide – Traveloka
44 minutes
3.3.4.1 Brief OTA channel registration guide – Airbnb.com
8 minutes
3.3.4.2 Case Study – OTA Channel Registration Guide – Airbnb
44 minutes
3.3.4.3 How to write descriptions for Airbnb Listings
36 minutes
3.3.5.1 Brief OTA channel registration guide – Expedia
17 minutes
3.3.5.2 Instructions for opening new sales on OTA channel – Expedia
12 minutes
3.3.6 Instructions for new listing on OTA channel – Tripadvisor Rental
15 minutes
3.3.7.1 Brief OTA channel registration guide – trip.com – Ctrip OTA Extranet
14 minutes
3.3.7.2 Guide to registering a Trip.com partner account for selling rooms – Ctrip OTA
15 minutes
3.3.7.3 Instructions for signing contracts with Trip.com via Docusign
2 minutes
3.3.8 Detailed guide on how to manually verify property location on booking.com
8 minutes
3.4 What are the advantages of opening a new accommodation facility in a low-competition area?
3 minutes
3.5 Complete the Know Your Partner form after successful registration to avoid account suspension
4 minutes
3.6 Change deposit policy on booking.com to avoid policy violations
6 minutes
3.7 Create an additional admin account for the booking.com channel
4 minutes
3.8 Guide to opening a new Hostelworld OTA channel
7 minutes
Topic 4.1: Guide to using basic OTA channel extranets
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4.0 Items to optimize and adjust immediately after receiving the OTA channel Extranet account
4.1.0.1 Distinguish between administrative login paths and user paths
3 minutes
4.1.0.2 Troubleshooting guide when unable to log in or adjust items in the Extranet of OTA channels
3 minutes
4.1.0.3 Introduction to booking.com Extranet menu
3 minutes
4.1.0.4 Introduction to Agoda YCS Extranet menu (old before 2025)
2 minutes
4.1.0.5 Introduction to Agoda's new interface (from 2025)
2 minutes
4.1.1 Why content scores on OTA pages must be optimized after registration
4 minutes
4.1.3 How to change the display language in the Extranet of OTA channels
3 minutes
4.1.4 Correctly understanding rate plans on OTA channels
2 minutes
4.1.5.1 How to set up rate plans on Booking.com
4 minutes
4.1.5.2 How to set up price policies – Rate plans on Agoda
4 minutes
4.1.5.3 How to set up pricing policies – Rate plans on Expedia
4 minutes
4.1.5.5 How to set up pricing policies – Rate plans on other channels
2 minutes
4.1.5.6 Case study – Adding rate plans on OTA channels – with breakfast and using channel manager
30 minutes
4.1.6.1 Instructions for adjusting room rates and availability on Booking.com
6 minutes
4.1.6.2 Instructions for adjusting room rates and inventory on Agoda.com
5 minutes
4.1.6.3 Instructions for adjusting room rates and inventory on Expedia
6 minutes
4.1.6.4.1 Instructions for adjusting room rates and allotment on Traveloka V1 (old)
5 minutes
4.1.6.4.2 Guide to adjusting room rates and room allotment on Traveloka V2 (new)
2 minutes
4.1.6.5 Instructions for adjusting room rates and availability on Airbnb
2 minutes
4.1.6.6 Guide to adjusting room rates and allotment on trip.com (CTRIP)
3 minutes
4.1.6.7 Instructions for adjusting room rates and the number of rooms for sale on VNtrip
3 minutes
4.1.6.8 Instructions for adjusting room rates and allotment on Mytour
9 minutes
4.1.6.10 Instructions for installing and downloading OTA channel management applications on mobile – Mobile App
4.1.7.1 Distinguishing between mobile apps and mobile browsers when managing OTA channels on mobile
4.1.7.2 Mobile App User Guide - YCS Agoda for Hotel managing Agoda Extranet
5 minutes
4.1.7.3 Mobile App User Guide - Tera Traveloka Extranet Management
3 minutes
4.1.7.4 User Guide for Mobile App - Pulse for managing Booking.com Extranet
7 minutes
4.1.7.5 Mobile App User Guide - Partner Central managing Expedia's Extranet
4 minutes
4.1.8.1 How to add a bank account to Agoda YCS
8 minutes
4.1.8.2 Instructions for adding a bank account on Expedia
4.1.9.1 How to read booking parameters on the Agoda OTA channel
10 minutes
4.1.9.2 How to read booking parameters from the OTA channel – booking.com
2 minutes
4.1.9.3 How to read booking parameters on the OTA channel – Expedia
2 minutes
4.1.12 Case Study – How to read specifications and handle special requests for new bookings on booking.com
16 minutes
4.1.12 Q&A regarding the new Agoda Statement from 2025
2 minutes
Topic 7: Pricing mechanism, payment, calculation of net revenue on OTA channels
0/20
11.4.2 Case study on handling price discrepancy after setting up promotions and controlling Booking.com extranet access
19 minutes
7.0 Some commonly used terms in OTA Sales operations management
7.1 Discount order – factors affecting Display Price – Net Price
7.2.0.1 04 levels of pricing and promotion settings on OTA channels
12 minutes
7.2.0.2 Calculation of Net Price for Bar Price – No promotion
3 minutes
7.2.1 Pricing mechanism, how OTA channels display prices to customers (briefly)
20 minutes
7.2.1.1 How to check if the displayed price and set price are correct
7.2.2.1 Pricing calculation for individual OTA channels – Progressive discount for Booking, Ctrip, Vntrip, Mytour (from 2025)
5 minutes
7.2.2.2.1 Individual pricing calculation for each OTA channel – Agoda (from 2025)
4 minutes
7.2.2.2.2 P1 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – Do not check essential bundling
5 minutes
7.2.2.2.3 P2 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – If essential aggregation is checked
7 minutes
7.2.2.2.4 Understanding Agoda's Rate Channel
4 minutes
7.2.2.2.5 Notes on price management when selling rooms on Agoda
4 minutes
7.2.2.3.1 How to calculate individual prices for each OTA channel – Traveloka (from 2025)
4 minutes
7.2.2.3.2 Notes on rate operations when selling rooms on Traveloka
4 minutes
7.2.2.4 How to calculate prices for each specific OTA channel – Expedia
2 minutes
7.2.2.5 03 steps to find the BAR price on OTA channels according to Agoda's pricing method (from 2025)
4 minutes
7.7 Detailed instructions on how to build an OTA channel price list after learning about pricing
6 minutes
7.8.4 User Guide for the PRICE COMPARISON Table in the NON-LOGGED IN area outside the OTA page
8 minutes
7.10 Guide to the Simulate max discount tool in booking.com to better understand how prices are calculated
5 minutes
Topic 8: Optimizing content scores on OTA sites
0/16
Notes after successful opening (having an Extranet account)
4.2.12 Instructions for renaming room types to be more attractive and meet expectations
30 minutes
9.1 Why optimize content scores on OTA channels
4 minutes
9.2 Optimizing Content Score on OTA – Traveloka
7 minutes
9.3 Optimizing content score on OTA – Expedia
9 minutes
9.4.1 Content score optimization on OTA – Agoda
14 minutes
9.4.2 Agoda Interface Image Optimization Guide (from 2025)
6 minutes
9.5 Optimizing content score on OTA – booking.com
9 minutes
9.6 Optimizing content scores on OTA sites – Mytour, VNTrip, and others
9.7.3 Case Study: Optimizing content score on OTA platform – Booking.com 4K Dorm
50 minutes
9.7.4 Case Study: Content Score Optimization on OTA – Agoda 4K Dorm
70 minutes
9.7.5 Case Study: Content score optimization on OTA platforms – Airbnb 4K Dorm
90 minutes
9.7.6 Case Study Image Optimization on Booking.com – Kikozo Hotel
20 minutes
9.7.7 Case Study: Image Optimization on Agoda – Kikozo Hotel
11 minutes
9.7.8 Instructions for handling Agoda rooms with incorrect information pulled from other channels
2 minutes
9.8 Case Study – OTA Channel Optimization - Hostelworld
70 minutes
Topic 4.2: Guide to setting up additional information in the extranet of OTA channels
0/19
4.2.1.1 How to set up additional surcharges on OTA channel – booking.com
3 minutes
4.2.1.2 How to set up additional surcharges on OTA channel – Agoda
2 minutes
4.2.1.3 How to set up additional surcharges on OTA channel – Airbnb
2 minutes
4.2.3.1 How to pay commission on booking.com
2 minutes
4.2.4 Case Study – Handling Booking.com commission invoices for bookings where no-show was not marked
6 minutes
4.2.5.1.1 How to set daily or weekend rates on Agoda Home
4 minutes
4.2.6 Guide for adjusting prices based on the number of people on OTA channels
10 minutes
4.2.7.1 Instructions on how to add a room in the OTA channel Extranet – Booking.com
14 minutes
4.2.7.2 Guide to adding rooms on Agoda Extranet YCS
6 minutes
4.2.7.3 Guide to adding rooms on Expedia Extranet
6 minutes
4.2.7.4 Guide to adding rooms on Mytour HMS
25 minutes
4.2.7.5 Instructions for adding rooms on some other OTA channels
4.2.8.1 Guide to setting prices with multiple rate plans – Rate plan on booking.com
3 minutes
4.2.8.2 Instructions for setting monthly view prices on booking.com
4 minutes
4.2.8.3 Instructions for setting up rates in list view format Agoda YCS
3 minutes
4.2.13 Guide to adding competitors – Competitor set on OTA channels Booking Agoda Expedia
8 minutes
4.2.5.1.2 How to set daily or weekend rates on Agoda YCS
2 minutes
4.2.1.4 How to set up additional surcharges on OTA channel – Expedia
4 minutes
4.2.3.4 How to contact booking.com to resolve unpaid commissions
3 minutes
Topic 5: Instructions for contacting OTA sites when support is needed
0/7
5.1 General principles and instructions on how to contact OTA sites
4 minutes
5.2.1 Instructions on how to contact the OTA site – booking.com
3 minutes
5.3.1 Instructions on how to contact the OTA site – AGODA (Method 1)
2 minutes
5.3.2 Instructions on how to contact the OTA site – AGODA (method 2)
2 minutes
5.4 Guide on how to contact the OTA – EXPEDIA
4 minutes
5.6 Guide on how to contact the OTA – AIRBNB
2 minutes
5.8 How to contact the OTA site – Trip.com Group – Ctrip
3 minutes
Topic 6: How to contact customers on OTA channels
0/9
6.1.1 How to set up auto-reply templates on some OTA channels – Booking.com
6 minutes
6.1.2 How to set up auto-reply templates on some OTA channels – Expedia.com
3 minutes
6.4 How to contact guests in the OTA channel extranet – Agoda
3 minutes
6.5 How to contact guests in the OTA channel extranet – Booking.com
3 minutes
6.6 How to contact guests in the extranet of OTA channels – Expedia
1 minutes
6.7 How to contact customers using encrypted email on OTA channels – booking.com, agoda, expedia
3 minutes
6.8 How to respond to customer messages or requests on Agoda
4 minutes
6.9 How to set up auto-reply message options on booking.com extranet
2 minutes
6.10 How to set up quick reply auto-response options on Airbnb Host
5 minutes
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Guide to setting up rooms and rates on Expedia Partner Central.
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Room and Rate Setup
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Basic Online Self-Study OTA Sales Course – Room Selling
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