Curriculum

Self-study Online OTA Sales Course (Full A-Z Knowledge) – Room Sales: 244 Lessons, 35 sections, Total Duration: 1983 minutes.

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  • 1.2.1.0 Main operating platforms of OTA channels
  • 1.2.1.1 Operating platforms of the OTA channel – Google Search Engine
    6 minutes
  • 1.2.1.2 Operating platforms of the OTA channel – Meta Search
    4 minutes
  • 1.2.1.3 Operating platforms of OTA – B2B channels
    5 minutes
  • 1.2.1.4 Operating platforms of OTA channels – combined into combos
    3 minutes
  • 1.2.1.5 Other operating platforms of OTA channels
    3 minutes
  • 1.2.2 Popular OTA channels in Vietnam and globally
  • 1.3 The role of OTA channels
  • 1.4 Which accommodation establishments are OTA channels suitable for?
  • 1.5 OTA channel revenue ratio in the accommodation business
  • 1.6 Limitations of OTA channels and how to reduce dependence on OTA channels
  • 1.7 Common OTA operating methods
  • 1.8 Daily, weekly, monthly, and yearly tasks of an OTA Sales staff
  • 1.9 OTA and Traditional Sales Process
  • 1.10 OTA Overview Training 1-1 (full)
    119 minutes
  • 1.11.1 Sharing about receiving payments from Agoda or OTA channels
    4 minutes

  • 2.1 Why customers do not choose your accommodation
  • 2.2 Timeless sales closing mindset applicable to all sustainable sales industries
  • 2.3 Applying the AIDA Formula in the Hospitality Industry – OTA Channels
    8 minutes
  • 2.4 7Ps in the service/tourism industry
  • 2.5 Customer journey for booking services in the Online – Digital environment
    12 minutes
  • 2.6 05 key factors influencing customer choice decisions when booking online
  • 2.7 Understand how customers evaluate your property to operate better
    10 minutes

Thỉnh thoảng hoặc một số trường hợp khi đăng ký bạn sẽ gặp lỗi có thể không hoàn thành được việc đăng ký kênh OTA vì vậy bạn cần biết cách xử lý một số lỗi cơ bản hoặc không đăng ký được kênh OTA mà OTAVN hướng dẫn sau đây cho bạn:
  • 3.0 Information to prepare and notes before registering for OTA channels
  • 3.1 How to name accommodation establishments and handle duplicate names
    36 minutes
  • 3.2 Image processing before updating to OTA channels
  • 3.2.1.1 Guide to batch resizing images using Caesium software
    3 minutes
  • 3.2.1.2 How to bulk resize and rename files before registering new OTA channels using XNresize
    6 minutes
  • 3.2.2 Guide to batch renaming image files with Inviska Rename
    8 minutes
  • 3.3.0 Principles and how to register any OTA channel
    7 minutes
  • 15 minutes
  • 3.4 What are the advantages of opening a new accommodation facility in a low-competition area?
    3 minutes
  • 3.5 Complete the Know Your Partner form after successful registration to avoid account suspension
    4 minutes
  • 3.8 Guide to opening a new Hostelworld OTA channel
    7 minutes

  • 3.3.1.1 Brief Guide to OTA Channel Registration – Booking.com
    14 minutes
  • 3.3.1.2 Case Study – OTA Channel Registration Guide – Booking.com
    45 minutes
  • 3.6 Change deposit policy on booking.com to avoid policy violations
    6 minutes
  • 3.7 Create an additional admin account for the booking.com channel
    4 minutes
  • 3.3.8 Detailed guide on how to manually verify property location on booking.com
    8 minutes

  • 3.3.2.1 Brief guide to registering an OTA channel – Agoda.com
    7 minutes
  • 3.3.2.2 Case Study – Guide on how to register for the Agoda channel
    12 minutes
  • 3.3.2.3.1 Hướng dẫn chuyển Agoda Home sang Hotel khi đã được duyệt đăng ký
    3 minutes
  • 3.3.2.3.2 Instructions for switching Agoda Home to Hotel when registering a new OTA channel
    37 minutes

  • 3.3.5.1 Brief OTA channel registration guide – Expedia
    17 minutes
  • 3.3.5.2 Instructions for opening new sales on OTA channel – Expedia
    12 minutes

  • 3.3.3.2 Case Study – OTA Channel Registration Guide – Traveloka
    44 minutes
  • 3.3.3.1 Brief guide to registering an OTA channel – Traveloka.com
    12 minutes
  • 4.1.6.4.1 Instructions for adjusting room rates and allotment on Traveloka V1 (old)
    5 minutes
  • 4.1.6.4.2 Guide to adjusting room rates and room allotment on Traveloka V2 (new)
    2 minutes

  • 3.3.7.1 Brief OTA channel registration guide – trip.com – Ctrip OTA Extranet
    14 minutes
  • 3.3.7.2 Guide to registering a Trip.com partner account for selling rooms – Ctrip OTA
    15 minutes
  • 3.3.7.3 Instructions for signing contracts with Trip.com via Docusign
    2 minutes

  • 3.3.4.1 Brief OTA channel registration guide – Airbnb.com
    8 minutes
  • 3.3.4.2 Case Study – OTA Channel Registration Guide – Airbnb
    44 minutes
  • 3.3.4.3 How to write descriptions for Airbnb Listings
    36 minutes
  • 4.2.1.3 How to set up additional surcharges on OTA channel – Airbnb
    2 minutes

Các mục thường sử dụng trong vận hành/ sử dụng extranet các kênh OTA bao gồm: Thông tin chỗ nghỉ/ property detail: Thường sẽ cập nhật ngay sau khi mở bán thành công Giá, số lượng phòng, lịch/ Calender, Rate & Alotment: Để điều chỉnh giá và số lượng phòng Khuyến mại/ promotion: Để cài đặt, điều chỉnh và tham gia khuyến mại
  • 4.0 Items to optimize and adjust immediately after receiving the OTA channel Extranet account
  • 4.1.0.1 Distinguish between administrative login paths and user paths
    3 minutes
  • 4.1.0.2 Troubleshooting guide when unable to log in or adjust items in the Extranet of OTA channels
    3 minutes
  • 4.1.3 How to change the display language in the Extranet of OTA channels
    3 minutes
  • 4.1.4 Correctly understanding rate plans on OTA channels
    2 minutes
  • 4.1.5.5 How to set up pricing policies – Rate plans on other channels
    2 minutes
  • 4.1.5.6 Case study – Adding rate plans on OTA channels – with breakfast and using channel manager
    30 minutes
  • 4.1.6.5 Instructions for adjusting room rates and availability on Airbnb
    2 minutes
  • 4.1.6.10 Instructions for installing and downloading OTA channel management applications on mobile – Mobile App
  • 4.1.7.1 Distinguishing between mobile apps and mobile browsers when managing OTA channels on mobile
  • 4.1.11 Instructions for taking and sending photos to request evaluation or handle bad reviews
    14 minutes
  • 4.2.6 Guide for adjusting prices based on the number of people on OTA channels
    10 minutes
  • 4.2.12 Instructions for renaming room types to be more attractive and meet expectations
    30 minutes
  • 4.2.13 Guide to adding competitors – Competitor set on OTA channels Booking Agoda Expedia
    8 minutes

  • 4.1.0.3 Introduction to booking.com Extranet menu
    3 minutes
  • 4.1.5.1 How to set up rate plans on Booking.com
    4 minutes
  • 4.1.6.1 Instructions for adjusting room rates and availability on Booking.com
    6 minutes
  • 4.1.7.4 User Guide for Mobile App - Pulse for managing Booking.com Extranet
    7 minutes
  • 4.1.9.2 How to read booking parameters from the OTA channel – booking.com
    2 minutes
  • 4.1.12 Case Study – How to read specifications and handle special requests for new bookings on booking.com
    16 minutes
  • 4.2.1.1 How to set up additional surcharges on OTA channel – booking.com
    3 minutes
  • 4.2.3.1 How to pay commission on booking.com
    2 minutes
  • 4.2.4 Case Study – Handling Booking.com commission invoices for bookings where no-show was not marked
    6 minutes
  • 4.2.7.1 Instructions on how to add a room in the OTA channel Extranet – Booking.com
    14 minutes
  • 4.2.8.1 Guide to setting prices with multiple rate plans – Rate plan on booking.com
    3 minutes
  • 4.2.8.2 Instructions for setting monthly view prices on booking.com
    4 minutes
  • 3 minutes

  • 4.1.0.4 Introduction to Agoda YCS Extranet menu (old before 2025)
    2 minutes
  • 4.1.0.5 Introduction to Agoda's new interface (from 2025)
    2 minutes
  • 4.1.5.2 How to set up price policies – Rate plans on Agoda
    4 minutes
  • 4.1.7.2 Mobile App User Guide - YCS Agoda for Hotel managing Agoda Extranet
    5 minutes
  • 4.1.6.2 Instructions for adjusting room rates and inventory on Agoda.com
    5 minutes
  • 4.1.8.1 How to add a bank account to Agoda YCS
    8 minutes
  • 4.1.9.1 How to read booking parameters on the Agoda OTA channel
    10 minutes
  • 4.1.12 Q&A regarding the new Agoda Statement from 2025
    2 minutes
  • 4.2.1.2 How to set up additional surcharges on OTA channel – Agoda
    2 minutes
  • 4.2.5.1.1 How to set daily or weekend rates on Agoda Home
    4 minutes
  • 4.2.7.2 Guide to adding rooms on Agoda Extranet YCS
    6 minutes
  • 4.2.8.3 Instructions for setting up rates in list view format Agoda YCS
    3 minutes
  • 4.2.5.1.2 How to set daily or weekend rates on Agoda YCS
    2 minutes

  • 4.1.5.3 How to set up pricing policies – Rate plans on Expedia
    4 minutes
  • 4.1.6.3 Instructions for adjusting room rates and inventory on Expedia
    6 minutes
  • 4.1.7.5 Mobile App User Guide - Partner Central managing Expedia's Extranet
    4 minutes
  • 4.1.8.2 Instructions for adding a bank account on Expedia
  • 4.1.9.3 How to read booking parameters on the OTA channel – Expedia
    2 minutes
  • 4.2.7.3 Guide to adding rooms on Expedia Extranet
    6 minutes
  • 4.2.1.4 How to set up additional surcharges on OTA channel – Expedia
    4 minutes
  • 6.1.2 How to set up auto-reply templates on some OTA channels – Expedia.com
    3 minutes

  • 4.1.7.3 Mobile App User Guide - Tera Traveloka Extranet Management
    3 minutes

  • 4.1.6.6 Guide to adjusting room rates and allotment on trip.com (CTRIP)
    3 minutes

  • 4.1.6.8 Instructions for adjusting room rates and allotment on Mytour
    9 minutes
  • 4.2.7.4 Guide to adding rooms on Mytour HMS
    25 minutes

  • 4.1.6.7 Instructions for adjusting room rates and the number of rooms for sale on VNtrip
    3 minutes

  • 4.2.7.5 Instructions for adding rooms on some other OTA channels

  • 5.1 General principles and instructions on how to contact OTA sites
    4 minutes
  • 5.2.1 Instructions on how to contact the OTA site – booking.com
    3 minutes
  • 5.3.1 Instructions on how to contact the OTA site – AGODA (Method 1)
    2 minutes
  • 5.4 Guide on how to contact the OTA – EXPEDIA
    4 minutes
  • 5.6 Guide on how to contact the OTA – AIRBNB
    2 minutes
  • 5.8 How to contact the OTA site – Trip.com Group – Ctrip
    3 minutes

Đối với khách hàng chưa thanh toán (thanh toán tại CSLT) thì các kênh OTA đều cung cấp thông tin liên hệ như SĐT. Các kênh Booking, Expedia có phần hiển thị SĐT của khách trong extranet.
  • 5.3.2 Instructions on how to contact the OTA site – AGODA (method 2)
    2 minutes
  • 6.1.1 How to set up auto-reply templates on some OTA channels – Booking.com
    6 minutes
  • 6.4 How to contact guests in the OTA channel extranet – Agoda
    3 minutes
  • 6.5 How to contact guests in the OTA channel extranet – Booking.com
    3 minutes
  • 6.6 How to contact guests in the extranet of OTA channels – Expedia
    1 minutes
  • 6.7 How to contact customers using encrypted email on OTA channels – booking.com, agoda, expedia
    3 minutes
  • 6.8 How to respond to customer messages or requests on Agoda
    4 minutes
  • 6.9 How to set up auto-reply message options on booking.com extranet
    2 minutes
  • 6.10 How to set up quick reply auto-response options on Airbnb Host
    5 minutes

  • 11.4.2 Case study on handling price discrepancy after setting up promotions and controlling Booking.com extranet access
    19 minutes
  • 7.0 Some commonly used terms in OTA Sales operations management
  • 7.1 Discount order – factors affecting Display Price – Net Price
  • 7.2.0.1 04 levels of pricing and promotion settings on OTA channels
    12 minutes
  • 7.2.0.2 Calculation of Net Price for Bar Price – No promotion
    3 minutes
  • 7.2.1 Pricing mechanism, how OTA channels display prices to customers (briefly)
    20 minutes
  • 7.2.1.1 How to check if the displayed price and set price are correct
  • 7.2.2.1 Pricing calculation for individual OTA channels – Progressive discount for Booking, Ctrip, Vntrip, Mytour (from 2025)
    5 minutes
  • 7.2.2.2.1 Individual pricing calculation for each OTA channel – Agoda (from 2025)
    4 minutes
  • 7.2.2.2.2 P1 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – Do not check essential bundling
    5 minutes
  • 7.2.2.2.3 P2 – Update price changes for the latest BAR pricing calculation method according to Agoda Feb-2025 – If essential aggregation is checked
    7 minutes
  • 7.2.2.2.4 Understanding Agoda's Rate Channel
    4 minutes
  • 7.2.2.2.5 Notes on price management when selling rooms on Agoda
    4 minutes
  • 7.2.2.3.1 How to calculate individual prices for each OTA channel – Traveloka (from 2025)
    4 minutes
  • 7.2.2.3.2 Notes on rate operations when selling rooms on Traveloka
    4 minutes
  • 7.2.2.4 How to calculate prices for each specific OTA channel – Expedia
    2 minutes
  • 7.2.2.5 03 steps to find the BAR price on OTA channels according to Agoda's pricing method (from 2025)
    4 minutes
  • 7.7 Detailed instructions on how to build an OTA channel price list after learning about pricing
    6 minutes
  • 7.8.4 User Guide for the PRICE COMPARISON Table in the NON-LOGGED IN area outside the OTA page
    8 minutes
  • 7.10 Guide to the Simulate max discount tool in booking.com to better understand how prices are calculated
    5 minutes

  • 6.2 How to respond and handle to increase customer feedback scores – Reply score on booking.com
    7 minutes
  • 8.1 Factors affecting visibility and parameters affecting OTA channel ranking
    18 minutes
  • 8.2 Introduction to paid display or conversion advertising on OTA platforms
    5 minutes
  • 8.4.1 Visibility boosting tools – rapid growth – additional commission on OTA channels
    6 minutes
  • 8.5 Easy-to-understand illustrated explanation of ranking on booking.com
    13 minutes
  • 8.6 Information about the Booking.com Genius partner program (membership)
  • 8.7 Information about the Booking.com Preferred Partner program
  • 8.8 Information about the Agoda Preferred Partner (AGP) program
  • 8.9 Information about Expedia Travel Ads
  • 8.10 15.1 How to manually increase rankings and views for OTA channels
    5 minutes
  • 8.11 Purchase and payment of automated tools to improve view rankings for OTA channels
    2 minutes
  • 8.12 Installing and configuring tools to automate view ranking for OTA channels
    15 minutes
  • 8.13 Troubleshooting guide for using automatic view boosting tools
    4 minutes
  • 8.14 Instructions for handling BAS browser path exclusions with antivirus tools on Windows

  • 4.1.1 Why content scores on OTA pages must be optimized after registration
    4 minutes
  • Notes after successful opening (having an Extranet account)
  • 9.1 Why optimize content scores on OTA channels
    4 minutes
  • 9.2 Optimizing Content Score on OTA – Traveloka
    7 minutes
  • 9.3 Optimizing content score on OTA – Expedia
    9 minutes
  • 9.4.1 Content score optimization on OTA – Agoda
    14 minutes
  • 9.4.2 Agoda Interface Image Optimization Guide (from 2025)
    6 minutes
  • 9.5 Optimizing content score on OTA – booking.com
    9 minutes
  • 9.6 Optimizing content scores on OTA sites – Mytour, VNTrip, and others
  • 9.7.3 Case Study: Optimizing content score on OTA platform – Booking.com 4K Dorm
    50 minutes
  • 9.7.4 Case Study: Content Score Optimization on OTA – Agoda 4K Dorm
    70 minutes
  • 9.7.5 Case Study: Content score optimization on OTA platforms – Airbnb 4K Dorm
    90 minutes
  • 9.7.6 Case Study Image Optimization on Booking.com – Kikozo Hotel
    20 minutes
  • 9.7.7 Case Study: Image Optimization on Agoda – Kikozo Hotel
    11 minutes
  • 9.7.8 Instructions for handling Agoda rooms with incorrect information pulled from other channels
    2 minutes
  • 9.8 Case Study – OTA Channel Optimization - Hostelworld
    70 minutes

  • 10.1 Popular promotions on OTA channels and notes for setup
    17 minutes
  • 10.2 How to set up promotions on Airbnb (Lastminute, Early bird, Longstay)
    4 minutes
  • 10.1.1.1 How to set up basic promotions on OTA channel – Agoda
    2 minutes
  • 10.1.1.2 How to set up basic promotions on OTA channel – Booking.com
    3 minutes
  • 10.1.1.3 How to set up basic promotions on OTA channel – Expedia
    2 minutes
  • 10.1.1.4 How to set up basic promotions on OTA channel – Traveloka
    2 minutes
  • 10.1.1.5 How to set up basic promotions on OTA channel – Mytour
    4 minutes
  • 10.1.1.6 How to set up basic promotions on OTA channel – Ctrip (Trip.com)
    3 minutes
  • 10.1.7 How to set up basic promotions on OTA channel – Vntrip
    2 minutes

  • 10.1.2.1 How to set up Last Minute promotions on OTA channel – Booking.com
    1 minutes
  • 10.1.2.2 How to set up Last-minute promotions on OTA channel – Agoda
    2 minutes
  • 10.1.2.3 How to set up Last-minute promotions on OTA channel – Traveloka
    2 minutes
  • 10.1.2.4 How to set up Last-minute promotion on OTA channel – Expedia
    2 minutes
  • 10.1.2.5 How to set up Last minute promotion on OTA channel – Ctrip (Trip.com)
    2 minutes
  • 10.1.2.6 How to set up Last minute promotion – Last minute on OTA channel – Vntrip
    2 minutes
  • 10.1.2.7 How to set up Last-minute promotions on Mytour OTA channel
    4 minutes

  • 10.1.3.1 How to set up Early Bird promotion on Agoda
    1 minutes
  • 10.1.3.2 How to set up Early Bird promotions on booking.com
    1 minutes
  • 10.1.3.3 How to set up Early Bird promotion on Traveloka
    1 minutes
  • 10.1.3.4 How to set up Early Bird promotion on Expedia
    1 minutes
  • 10.1.3.5 How to set up Early Bird promotion on Vntrip
    1 minutes
  • 10.1.3.6 Cách cài đặt khuyến mại đặt sớm – Early Bird trên Mytour
    2 minutes
  • 10.1.3.7 How to set up Early Bird promotion on Ctrip - Trip.com
    2 minutes

  • 10.1.4.1 How to set up Long-stay promotions on booking.com
    1 minutes
  • 10.1.4.2 How to set up Longstay promotions on Agoda
    1 minutes
  • 10.1.4.3 How to set up Longstay promotions on Traveloka
    1 minutes
  • 10.1.4.4 How to set up Long-stay promotions – Longstay on Expedia
    1 minutes
  • 10.1.4.5 How to set up Long-stay promotions on Vntrip
    1 minutes
  • 10.1.4.6 How to set up Longstay promotion on Mytour
    3 minutes
  • 10.1.4.7 How to set up Long-stay promotions on Ctrip (trip.com)
    2 minutes

  • 10.3.1 Distinguishing between campaigns and regular promotions on OTA channels
    5 minutes
  • 10.3.2 Notes when participating in campaign setup on multiple OTA channels
    4 minutes
  • 10.3.3 Notes when participating in IP – Country promotions to avoid price arbitrage
    6 minutes
  • 10.3.4 Case study – How to join campaigns on Booking.com and apply settings to other OTA channels
    24 minutes
  • 10.3.4 Notes when participating in campaigns on Agoda

  • 11.1 The most basic ways to identify and handle price discrepancies on OTA channels
    7 minutes
  • 11.2 Guide to checking displayed prices on OTA channels
    5 minutes
  • 11.3 Check the displayed price after setting up promotions for OTA channels
    7 minutes
  • 11.4.1.1 Instructions for handling price adjustments for members on Expedia to ensure the net rate
    4 minutes
  • 11.4.1.2 Case study on handling undesired net rates on Expedia
    23 minutes
  • 11.4.2 Case study on handling price discrepancies after setting up promotions and controlling booking.com extranet access
    19 minutes
  • 11.5 Some causes of price disparity between OTA channels
    5 minutes

  • 12.1 Some important report items on OTA channels
  • 12.2 How to apply certain reporting statistics to set promotional prices
    7 minutes
  • 12.3 View statistical reports for some important items on Agoda
    6 minutes
  • 12.4 View statistical reports of key metrics on Booking.com
    10 minutes
  • 12.5 View market demand on OTA channels
    8 minutes

  • 13.1 Notes when using channel manager solutions to manage individual and chain accommodations
    4 minutes
  • 13.2.1 Solution using Hotellink channel manager to adjust rates and inventory for OTA channels
    5 minutes
  • 13.2.2 Synchronization management interface for EzCloud's ezCRS ezCMS Channel Manager
    5 minutes
  • 13.2.3 Synchronization interface for managing PMS with Blue Jay's Channel Manager
    8 minutes
  • 13.3 Booking engine and synchronized integration of OTA channels on the hotel's booking website
    11 minutes
  • 13.4 When to use – when not to use a Channel Manager and how to allocate costs when using a CM
    8 minutes
  • 13.2.1 Guide to opening and closing room adjustments for OTA channels via Hotellink
    10 minutes
  • 13.6 Case study – Handling price parity – adding rate plans on OTA channels using Hotellink (Ha Long Elegant Boutique Hotel)
    74 minutes
  • Cách thêm tài khoản quản trị tổng cho cả chuỗi CSLT

  • Some authentic B2B OTA Sales business models and channels set up with TA rates
    5 minutes

  • 16.1 Ideas for Rate plans to focus on specific channels
    3 minutes

  • 4.2.3.2 Warning of staff commission fraud on booking.com
    8 minutes
  • Case study - Common mistakes in OTA operations: Lack of optimization and inability to control prices
    90 minutes

FAQ

Usually required: Business license, contact information, room photos, detailed description, pricing and payment policies, bank account for receiving payments.

Có, bạn sẽ được hỗ trợ qua Zalo và trao đổi 1-1 với giảng viên.

Main: Booking.com, Agoda, Traveloka, Expedia, Ctrip, Airbnb, Vntrip, Mytour, Hostelworld... and have the mindset to manage any room-selling OTA channel.

Use a Channel Manager/ PMS that supports 2-way synchronization to synchronize room inventory, rates, and bookings in real-time across platforms.

Yes. You can apply flexible pricing for each channel to optimize profit or based on the commission policy of each platform. However, ensure that the price settings in the non-logged-in area are equally low across OTA channels to optimize your visibility and ranking.

It depends on each OTA's policy. For example: Expedia usually pays after the guest checks out, while Airbnb pays within 24 hours after the guest checks in. Agoda pays 30 days after the guest checks out. Please refer to the information on the partner site to understand more or contact the OTA's support department for further information.

You can report a no-show on the OTA system to avoid commission charges, or choose to retain a portion of the fee according to the cancellation policy. In some cases where guests book through OTA channels and have prepaid, if the guest cancels against the regulations, they will be charged a fee according to the cancellation policy for each booking.

Possible, but must be transparent in the OTA's “Surcharges” section (such as cleaning fees, airport transfers, child surcharges...)

Some OTAs like Traveloka, Vntrip, and Mytour have legal entities in Vietnam and support invoicing, while Booking.com, Agoda, or Airbnb usually do not issue invoices on behalf of the property owner.

Updating high-quality images, fast response times, low cancellation rates, good reviews, and competitive pricing help increase visibility ranking.

Very large. Properties with a rating score above 8.0/10 often have a booking rate 2–3 times higher than those below 7.0.

Only when that review violates regulations (offensive language, false information, mistakes). The OTA will review and process it.

Track revenue reports, cancellation rates, and net profit (after commission) for each channel to identify which channel is most effective.

Using an integrated Channel Manager + PMS (such as SCO Hotel PMS, SiteMinder, Cloudbeds, Myallocator, or FastBooking) also supports multi-OTA connection.

Target Audience

Beginners exploring OTA Sales, those who want to learn systematic and comprehensive knowledge of OTA Sales to sell rooms on online platforms such as Booking.com, Agoda, Traveloka, Expedia, Ctrip, Airbnb, Vntrip, Mytour, Gotadi...

Requirements

Working in the service or accommodation industry, or owning/leasing an accommodation facility for short-term rental operations.

Self-study Online OTA Sales Course (Full A-Z Knowledge) – Room Sales

This includes all the knowledge, mindset, and OTA Sales methods that we have accumulated over 15 years of experience in Sales & Marketing within the accommodation and tourism industry. With this comprehensive package, you will be EQUIPPED WITH THE RIGHT MINDSET and DO IT WELL FROM THE START, helping you avoid going down the wrong path. Choosing the right path is much more important than effort; if you choose wrongly, the further you go, the more mistakes you'll make without seeing results. Many students who wanted to learn contacted OTAVN for OTA Sales and Online/Digital Marketing courses and have seen spectacular changes after completion. While acquiring knowledge is vital, the effort to change and apply what you've learned about Sales & Marketing on OTA/Digital/Online platforms is also a key factor in achieving great results.

  • The basic part of the self-study online OTA Sales course will help you confidently operate OTA Sales, including understanding the OTA system, how OTA channel systems operate, how to register channels, how to calculate selling prices (displayed) and net prices, how to contact customers, and the metrics affecting OTA channel rankings.
  • The advanced part of the self-study online OTA Sales course is for those who have completed the basic self-study online OTA Sales course with advanced knowledge such as setting up promotions, participating in campaigns, handling price discrepancies across OTA channels, using tools to increase visibility/conversion rates, viewing and applying reports, managing OTA channels, managing chains, and many mindset ideas for effective room sales across multiple OTA channels.

Due to high demand from students asking about self-study for OTA, since August 2023, OTAVN has developed the OTA Sales course (self-study) through detailed, step-by-step training content that we provide so you can learn and do it yourself. After registering for the self-study OTA Sales course, you can contact and connect with us for further support and advice during and after the learning process. In the self-study OTA Sales course or other self-study courses, you can ask questions in each section/lesson, and we will respond to your inquiries promptly.

Advantages of the self-study online OTA Sales course (basic and advanced parts)

Compared to the 1-1 OTA Sales course we usually provide, this self-study online OTA Sales course offers several advantages:

  • Remote 1-1 guidance for the first session and last session of the self-study Sales course. After registration, you need to connect with OTAVN to schedule initial support and guidance to achieve the highest efficiency.
  • This self-study OTA Sales course allows you to be proactive with your study time anywhere with an Internet connection.
  • Learn according to the roadmap and content we have guided in the training materials.
  • Lifetime support during and after the course (after registration, please provide the paid course ID and connect for support via Zalo/iMessage/WhatsApp at 0934552325 or Email: info@scovietnam.com)
  • Requires an internet-connected device such as a smartphone, laptop, or computer.
  • You can re-watch the content until you fully understand it.
  • Commitment that you will be able to immediately apply high-quality knowledge that you won't find on free sharing channels regarding mindset and methods.
  • Learn about many popular OTA channels worldwide and in Vietnam: booking.com, Agoda, Expedia, Airbnb, Traveloka, Trip.com (ctrip), Vntrip, Mytour, Hostelworld...
  • You study according to the curriculum and content of the OTA course you registered for (not personalized like 1-1 O.T.A sales training).
  • For some content like pricing and promotion training, you will calculate prices yourself using sample files or examples we provide to understand the pricing formulas.
  • Need to install remote support tools for post-training assistance so we can support you during and after the self-study online OTA Sales course. See more: Software and training tools

During your self-study of a part or the entire OTA Sales course, if there is anything you don't understand or need support/Q&A, please contact OTAVN for quick resolution. Self-study significantly reduces the time we spend on direct support and guidance, so the cost is cheaper than individual 1-1 OTA Sales training.  AFTER YOU FINISH ALL THE CONTENT OF THE SELF-STUDY ONLINE OTA SALES COURSE, WE WILL DEDICATE ONE 1-1 ONLINE SESSION TO SUPPORT ISSUES YOU ARE FACING OR CLARIFY WHAT YOU DON'T UNDERSTAND. THE TIME WILL BE AGREED UPON BY BOTH PARTIES (DEPENDING ON AVAILABILITY): TRAINING TIME 02-2.5H Note:

  • To meet the diverse needs of students, we develop content for many different students and learning purposes. Comprehensive courses will involve learning and comparing across various OTA channels. If you study a specific part of the course, such as: Room Sales Course on Booking.com, it is only for the Booking.com OTA channel; Room Sales Course on Agoda is only for the Agoda OTA channel... you won't know how other OTA channels differ from the rest.
  • Learning and operating only one OTA channel is almost ineffective for current needs, as OTA channels have different operating methods, pricing, display... completely different, especially for medium and large-scale accommodation facilities. If operating multi-channel (many OTA channels), you need to understand and be standardized to perform well across channels without them affecting each other, especially regarding price display and promotions.
  • After completing the basic part, you can take the advanced part to gain comprehensive OTA Sales knowledge and operate well in highly competitive environments/areas such as Hanoi, Ho Chi Minh City, Da Nang, Hoi An, Hue, Sa Pa, Da Lat...

WE WILL HELP YOU WHEN PARTICIPATING IN THE SELF-STUDY ONLINE OTA TRAINING COURSE TO UNDERSTAND AND EXCEL IN OPERATIONS, MANAGEMENT, AND EFFECTIVE ROOM SALES ON OTA PLATFORMS, SIGNIFICANTLY SHORTENING YOUR TIME. COMPARED TO 1-1 TRAINING, THE SELF-STUDY OTA SALES COURSE WE PROVIDE HAS BEEN CUSTOMIZED WITH DETAILED, FULL INFORMATION, AND STEP-BY-STEP GUIDANCE WITH ILLUSTRATIONS IF OPERATIONS ARE REQUIRED.

Commitment to Practical OTA Sales Training Quality

  • Commitment to students upon completion of the OTA Sales course:
  • Ability to independently operate the management systems of various OTA channels.
  • Confidence to work as an OTA Sales person for hotels.
  • Effective operation in highly competitive areas (where many accommodation facilities are listed).
  • Good rankings and conversion rates if completing the optimization or advanced course.
  • Receive OTA sales training materials after registering for the self-study online OTA sales course.
  • Support for issues related to OTA Sales, room sales, keyword SEO, Website optimization after the course…

Other notes for customization when wanting private training for each accommodation facility

  • If students want offline/direct OTA Sales training, please contact us for arrangements.
  • If you want training for your staff/management team, please register for our OTA Sales courses via 1-1 or offline training methods.
Self-study Online OTA Sales Course (Full A-Z Knowledge) – Room Sales
11,800,000đ 6,300,000đ
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Course Information
  • Lessons 244
  • Duration 1983 minutes
  • Level Beginner
  • Language vi
  • Students 10
  • Certificate Yes
  • Duration Limit 120 days
Instructor
Trần Xuân Lộc
Trần Xuân Lộc
Founder
20+ years exp.

Sale OTA, Marketing, Webiste/ App Dev, Brand

11,800,000đ 6,300,000đ
Enroll Now
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