Pricing policy

Pricing Policy

1. Purpose

This pricing policy regulates the principles of price application for products and services provided by OTAVietnam (hereinafter referred to as "OTAVietnam") on the website https://otavietnam.com, aiming to ensure transparency, clarity, and facilitate customers during the process of learning about, registering, and using the services.

2. Scope of Application

This policy applies to products and services provided by OTAVietnam on the website https://otavietnam.com and its affiliated websites and platforms (if any), including but not limited to:

Consulting and business implementation services on OTA channels.
OTA Sales training services.
OTA management and operation services.
Hotel management software (PMS).
Channel Manager.
Booking Engine.
Hotel website (Hotel CMS).
Software, services, and digital transformation solutions in the hospitality, accommodation, and tourism sectors.

3. Service Price List

OTAVietnam publicly discloses the price list for products and services with standard prices to help customers refer to and choose the appropriate solution.

For services that require a survey or customized implementation, OTAVietnam will provide a detailed quotation after receiving information and evaluating the customer's requirements.

The price list (if any) is published on the website or official information channels of OTAVietnam.

In the event of adjusting prices or service fee schedules, OTAVietnam will update the information on the website prior to the application time within a reasonable period, unless otherwise prescribed by law.

4. Principles of Price Application

Service prices are determined based on one or more of the following factors:

Type of product or service chosen by the customer.
Scale of the hotel, accommodation establishment, or business.
Number of rooms, user accounts, or number of OTA connections.
Scope of implementation and level of customization.
Service usage duration.
Additional services requested by the customer.

The official price is confirmed in the quotation, purchase order, contract, contract appendix, or written agreement between OTAVietnam and the customer.

In case of any discrepancy between the reference price list on the website and the quotation or contract agreed upon by the parties, the price stated in the quotation or contract shall prevail.

For promotional programs or policies dedicated to specific customer groups, the price will be applied according to the program content or the agreement between the parties.

5. Taxes and Fees

The prices of products and services published on the website or in the quotation are the basis for customer payment as agreed.

Unless otherwise noted, the prices published on the website do not include Value Added Tax (VAT). VAT (if any) will be applied in accordance with the law at the time of the transaction.

In addition to the service package price, customers may incur costs for additional services such as:

System implementation.
In-person or online training.
Data migration.
Integration with third-party software or platforms.
Feature development upon request.
Travel, accommodation, or other incurred expenses (if any).

These expenses will be notified and agreed upon with the customer by OTAVietnam before implementation.

6. Price Adjustment

OTAVietnam reserves the right to adjust product or service prices to suit:

Business policies.
Operating costs.
Changes from technology partners.
Market fluctuations.
Regulations of state authorities or other objective factors.

Price changes will be published on the website or notified to customers within a reasonable time prior to the application date.

Price adjustments do not affect contracts or service packages that have been paid for and remain valid, unless otherwise agreed by the parties.

7. Promotional Programs

OTAVietnam may implement promotional, discount, or incentive programs from time to time.

The programs may apply to:

Newly registered customers.
Customers renewing services.
Customers using multiple products or services.
Strategic partners.
Events, seminars, or training programs.

Applicable conditions, implementation time, and target audience will be published on the website or official information channels of OTAVietnam.

8. Service Package Changes

During usage, customers can register to:

Upgrade service packages.
Extend usage duration.
Expand the number of rooms, users, or OTA connections.
Add new features or services.

The applicable price will be based on the price list or quotation at the time of the transaction, unless otherwise agreed in writing by the parties.

9. Validity

This pricing policy takes effect from the date it is posted on the website https://otavietnam.com.

OTAVietnam reserves the right to modify and supplement the Pricing Policy to comply with legal regulations, business policies, and actual operating conditions.

Any changes will be published on the website or notified to customers within a reasonable time before application.