Conditions or restrictions on the provision of services

Conditions or restrictions on service provision

1. Purpose

This policy regulates the conditions and restrictions on the provision of products and services of OTAVietnam (hereinafter referred to as "OTAVietnam"), in order to ensure the legitimate rights and interests of customers, while ensuring that the service provision is carried out stably, safely, and in compliance with the provisions of law.

2. Scope of application

This policy applies to all customers who register, use, or wish to use products and services provided by OTAVietnam on the website https://otavietnam.com and affiliated websites and platforms (if any).

Services include but are not limited to:

Consulting and business implementation services on OTA channels.
OTA Sales training services.
OTA management and operation services.
Hotel management software (PMS).
Channel Manager.
Booking Engine.
Hotel website (Hotel CMS).
Software, solutions, and services related to the tourism and hospitality industry provided by OTAVietnam.

3. Conditions for service provision

OTAVietnam provides services when customers meet the following conditions:

Provide complete and accurate information as requested during the registration or service deployment process.
Agree to the General Terms and Conditions, Privacy Policy, and other policies published on the website.
Fulfill payment obligations under the contract, quotation, or agreement between the parties.
Cooperate in providing necessary information, documents, or access rights for OTAVietnam to perform the service (if any).
Comply with the provisions of law and regulations on service use issued by OTAVietnam.

4. Technical infrastructure conditions

To use the service stably, customers need to meet the following minimum conditions:

Have devices with a stable Internet connection.
Use a browser or working environment that meets the technical requirements of each service.
Maintain the confidentiality of their own accounts, passwords, and provided access information.
For OTA integration services or hotel management software, customers need to provide necessary information, accounts, or access rights in accordance with the deployment process.

5. Service provision time

For online software services, OTAVietnam makes efforts to maintain continuous system operation 24 hours a day, 7 days a week, except for the following cases:

System maintenance.
Software upgrade.
Technical troubleshooting.
Force majeure events.

For consulting, training, or deployment services, the implementation time will be based on appointments, contracts, or agreements between the parties.

In the event of scheduled maintenance that may affect service usage, OTAVietnam will notify customers in advance via the website, email, or appropriate contact channels (if conditions permit).

6. Scope of service provision

OTAVietnam provides services nationwide and can support customers in other countries or territories when technical, legal, and deployment capabilities are met.

Some services may depend on the policies of OTA platforms, technology partners, or regulations of state management agencies, therefore the scope of provision may change from time to time.

7. Service usage limits

Depending on each service package or contract, OTAVietnam may apply limits on:

Number of hotels, accommodation establishments, or management accounts.
Number of users.
Storage capacity.
Features used.
Number of OTA connections or third-party systems.

Specific limits will be published in the price list, introductory documents, or service contracts.

8. Cases where OTAVietnam may refuse or temporarily suspend service provision

OTAVietnam reserves the right to refuse, temporarily suspend, or terminate the provision of services in the following cases:

Customers provide incorrect, incomplete, or fake information.
Customers violate the General Terms and Conditions or regulations on service use.
Customers use the service for illegal purposes or affect the system, other customers, or third parties.
Customers fail to perform payment obligations as agreed.
The system needs maintenance, upgrades, or technical incidents occur beyond the control of OTAVietnam.
OTA platforms or technology partners change policies, stop providing APIs or services, leading to some functions being unable to continue operating.
Other cases as prescribed by law or when there are reasonable grounds to protect the legitimate rights and interests of the parties.

In cases where prior notice is possible, OTAVietnam will send notifications via email, phone, or appropriate contact channels.

9. Conditions on service availability

OTAVietnam is not responsible for interruptions or inability to provide services arising from:

Internet connection or network infrastructure issues of the customer.
Customer's equipment or software does not meet technical requirements.
Incidents from OTA platforms, cloud service providers, payment gateways, or third-party systems that OTAVietnam does not directly manage.
Changes in policies, APIs, or regulations of partners such as Booking.com, Agoda, Expedia, Airbnb, Trip.com, or other platforms.
Force majeure events as prescribed by law such as natural disasters, fires, wars, epidemics, widespread power outages, or events beyond the reasonable control of OTAVietnam.

10. Changes to conditions for service provision

OTAVietnam reserves the right to adjust the conditions for service provision to comply with the provisions of law, changes of partners, technology platforms, and actual operating conditions.

Changes will be published on the website https://otavietnam.com before being applied within a reasonable period of time.

11. Effectiveness

This policy is effective from the date of posting on the website and applies to all customers who register or use products and services provided by OTAVietnam.