Klook is one of the leading OTA (Online Travel Agency) channels specializing in providing booking services and travel experiences. Founded in 2014 in Hong Kong, Klook has rapidly grown to become a popular global platform, connecting travelers with a wide range of activities, tours, attraction tickets, and other travel services.

Key information about Klook

1. Headquarters:
   • Klook Travel Technology Limited, Hong Kong.
2. Scope of operations:
   • Operating in over 100 countries with more than 500,000 travel products including:
     • Tickets to amusement parks, museums, and historical sites.
     • Half-day, full-day, or multi-day tours.
     • Airport transfers and transportation services.
     • Train, bus, and other public transportation tickets.
     • Culinary experiences and cooking classes.
3. Highlights of Klook:
   • Quick booking: Most tickets are issued as e-tickets, helping travelers save time queuing.
   • User-friendly interface: The app and website are easy to use and support multiple languages, including Vietnamese.
   • Attractive offers: Klook frequently provides promotions, discount codes, and special offers.
   • Real reviews: Travelers can read reviews from real users to make suitable choices.
4. How it works:
   • Travelers simply need to download the Klook app or visit the website www.klook.com.
   • Search for the service or location to book, select the date and number of tickets, and then proceed to payment.
   • Tickets are sent via email or saved directly on the Klook app.
5. Payment methods:
   • Klook supports various international and local payment methods, including credit cards, e-wallets (such as Momo, ZaloPay), and bank transfers.
6. Customer service:
   • 24/7 customer support via email, live chat, and phone.

Pros and cons of Klook

Pros:

• Provides a wide variety of services at competitive prices.
• Fast and convenient booking and payment system.
• Many special offers for events or travel seasons.
• Professional and prompt customer support.

Cons:

• Some products and services may be non-refundable or unchangeable after booking.
• Dependent on local partners, resulting in inconsistent service quality.

Notable achievements of Klook:

• Attracts over 30 million monthly users globally.
• Valued at over $5 billion USD through funding rounds from major investors like SoftBank and Sequoia Capital.
• Strategic partner of many famous travel companies and organizations such as Universal Studios, Disney, and major airlines.

Klook App in Vietnam

• Klook is expanding strongly in the Vietnamese market, providing many services such as tickets to Sun World Ha Long, Vinpearl, and tours in Da Nang, Hoi An, and Ho Chi Minh City.
• Supports Vietnamese customers via a Vietnamese hotline and promotional programs tailored to local consumer habits.