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Lesson
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0.2 Software to prepare for practice when operating OTA Sales and receiving OTA support from OTAVN
0.4 Installation and permission guide for the Anydesk app on iOS
5 minutes
0.5 Installation and configuration guide for Google Meet on computer
4 minutes
Room and Rate Setup
5 minutes
0.1 Mindset before learning OTA Sales in particular
0.8 How to self-study Online OTA Sales effectively
0.9 Journey to Building and Operating a Successful OTA Sales System
0.11 Instructions for downloading the price template spreadsheet file to your computer
2 minutes
1.2.1.0 Main operating platforms of OTA channels
3.3.1.1 Brief Guide to OTA Channel Registration – Booking.com
14 minutes
3.3.1.2 Case Study – OTA Channel Registration Guide – Booking.com
45 minutes
3.3.8 Detailed guide on how to manually verify property location on booking.com
8 minutes
3.4 What are the advantages of opening a new accommodation facility in a low-competition area?
3 minutes
3.5 Complete the Know Your Partner form after successful registration to avoid account suspension
4 minutes
3.6 Change deposit policy on booking.com to avoid policy violations
6 minutes
3.7 Create an additional admin account for the booking.com channel
4 minutes
4.0 Items to optimize and adjust immediately after receiving the OTA channel Extranet account
4.1.0.1 Distinguish between administrative login paths and user paths
3 minutes
4.1.0.2 Troubleshooting guide when unable to log in or adjust items in the Extranet of OTA channels
3 minutes
4.1.0.3 Introduction to booking.com Extranet menu
3 minutes
4.1.4 Correctly understanding rate plans on OTA channels
2 minutes
4.1.5.1 How to set up rate plans on Booking.com
4 minutes
4.1.6.1 Instructions for adjusting room rates and availability on Booking.com
6 minutes
4.1.6.10 Instructions for installing and downloading OTA channel management applications on mobile – Mobile App
4.1.7.1 Distinguishing between mobile apps and mobile browsers when managing OTA channels on mobile
4.1.7.4 User Guide for Mobile App - Pulse for managing Booking.com Extranet
7 minutes
4.1.9.2 How to read booking parameters from the OTA channel – booking.com
2 minutes
4.1.12 Case Study – How to read specifications and handle special requests for new bookings on booking.com
16 minutes
11.4.2 Case study on handling price discrepancy after setting up promotions and controlling Booking.com extranet access
19 minutes
4.2.1.1 How to set up additional surcharges on OTA channel – booking.com
3 minutes
4.2.3.1 How to pay commission on booking.com
2 minutes
4.2.3.2 Warning of staff commission fraud on booking.com
8 minutes
4.2.4 Case Study – Handling Booking.com commission invoices for bookings where no-show was not marked
6 minutes
4.2.7.1 Instructions on how to add a room in the OTA channel Extranet – Booking.com
14 minutes
4.2.8.1 Guide to setting prices with multiple rate plans – Rate plan on booking.com
3 minutes
4.2.8.2 Instructions for setting monthly view prices on booking.com
4 minutes
4.2.3.4 How to contact booking.com to resolve unpaid commissions
3 minutes
5.2.1 Instructions on how to contact the OTA site – booking.com
3 minutes
6.1.1 How to set up auto-reply templates on some OTA channels – Booking.com
6 minutes
6.2 How to respond and handle to increase customer feedback scores – Reply score on booking.com
7 minutes
6.5 How to contact guests in the OTA channel extranet – Booking.com
3 minutes
7.2.2.1 Pricing calculation for individual OTA channels – Progressive discount for Booking, Ctrip, Vntrip, Mytour (from 2025)
5 minutes
7.10 Guide to the Simulate max discount tool in booking.com to better understand how prices are calculated
5 minutes
8.6 Information about the Booking.com Genius partner program (membership)
8.7 Information about the Booking.com Preferred Partner program
9.5 Optimizing content score on OTA – booking.com
9 minutes
9.7.6 Case Study Image Optimization on Booking.com – Kikozo Hotel
20 minutes
10.1.1.2 How to set up basic promotions on OTA channel – Booking.com
3 minutes
10.1.2.1 How to set up Last Minute promotions on OTA channel – Booking.com
1 minutes
10.1.3.2 How to set up Early Bird promotions on booking.com
1 minutes
10.1.4.1 How to set up Long-stay promotions on booking.com
1 minutes
10.3.4 Case study – How to join campaigns on Booking.com and apply settings to other OTA channels
24 minutes
11.4.2 Case study on handling price discrepancies after setting up promotions and controlling booking.com extranet access
19 minutes