{"id":56617,"date":"2019-08-11T09:04:42","date_gmt":"2019-08-11T09:04:42","guid":{"rendered":"https:\/\/otavietnam.com\/6-yeu-to-anh-huong-den-tieu-chuan-vang-trong-khach-san\/"},"modified":"2023-12-01T13:46:00","modified_gmt":"2023-12-01T13:46:00","slug":"tieu-chuan-vang-golden-standards-tu-chuoi-khach-san-noi-tieng-ritz-carlton","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/tieu-chuan-vang-golden-standards-tu-chuoi-khach-san-noi-tieng-ritz-carlton\/","title":{"rendered":"Ti\u00eau chu\u1ea9n V\u00e0ng (Golden Standards) t\u1eeb chu\u1ed7i kh\u00e1ch s\u1ea1n n\u1ed5i ti\u1ebfng Ritz-Carlton"},"content":{"rendered":"
\n

Ti\u00eau chu\u1ea9n V\u00e0ng (Golden Standards) l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m xu\u1ea5t ph\u00e1t t\u1eeb chu\u1ed7i kh\u00e1ch s\u1ea1n n\u1ed5i ti\u1ebfng Ritz-Carlton. Sau nhi\u1ec1u n\u0103m ph\u00e1t tri\u1ec3n, n\u00f3 \u0111\u00e3 tr\u1edf th\u00e0nh ti\u00eau chu\u1ea9n cao c\u1ea5p nh\u1ea5t c\u1ee7a Marriott, th\u1ec3 hi\u1ec7n tri\u1ebft l\u00fd v\u00e0 gi\u00e1 tr\u1ecb trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n. Ti\u00eau chu\u1ea9n V\u00e0ng bao g\u1ed3m s\u00e1u y\u1ebfu t\u1ed1 quan tr\u1ecdng:<\/p>\n

The Credo (Tri\u1ebft l\u00fd)<\/strong>: \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t trong tri\u1ebft l\u00fd c\u1ee7a Ritz-Carlton l\u00e0 “The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.” (The Ritz-Carlton l\u00e0 n\u01a1i m\u00e0 ch\u0103m s\u00f3c v\u00e0 tho\u1ea3i m\u00e1i ch\u00e2n th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 s\u1ee9 m\u1ec7nh cao nh\u1ea5t c\u1ee7a ch\u00fang t\u00f4i).<\/p>\n

\"Tieu
Tieu Chuan Vang Golden Standards Tu Chuoi Khach San Noi Tieng Ritz Carlton 4 1600×1200<\/figcaption><\/figure>\n

Motto (Kh\u1ea9u quy\u1ebft)<\/strong>: Kh\u1ea9u quy\u1ebft n\u1ed5i ti\u1ebfng c\u1ee7a Ritz-Carlton l\u00e0 “We are Ladies and Gentlemen serving Ladies and Gentlemen.” (Ch\u00fang t\u00f4i l\u00e0 th\u01b0\u1ee3ng kh\u00e1ch ph\u1ee5c v\u1ee5 th\u01b0\u1ee3ng kh\u00e1ch).<\/p>\n

Three Steps of Service (Ba B\u01b0\u1edbc D\u1ecbch v\u1ee5)<\/strong>:<\/p>\n

    \n
  • \n
      \n
    • A warm and sincere greeting (Ch\u00e0o \u0111\u00f3n \u00e2n c\u1ea7n n\u1ed3ng \u1ea5m).<\/li>\n
    • Use the guest\u2019s name (S\u1eed d\u1ee5ng t\u00ean c\u1ee7a kh\u00e1ch).<\/li>\n
    • Fond farewell (T\u1eeb gi\u00e3 trong quy\u1ebfn luy\u1ebfn).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
      \"Tieu
      Tieu Chuan Vang Golden Standards Tu Chuoi Khach San Noi Tieng Ritz Carlton 1 1798×1200<\/figcaption><\/figure>\n

      Service Values (Gi\u00e1 tr\u1ecb d\u1ecbch v\u1ee5)<\/strong>: Bao g\u1ed3m 12 ti\u00eau ch\u00ed t\u1ea1o n\u00ean ph\u1ea9m ch\u1ea5t c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean Ritz-Carlton, bao g\u1ed3m vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u00e1p \u1ee9ng m\u1ecdi nhu c\u1ea7u c\u1ee7a kh\u00e1ch, t\u1ea1o tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o v\u00e0 c\u00e1 nh\u00e2n h\u00f3a, h\u1ed7 tr\u1ee3 m\u1ee5c ti\u00eau th\u00e0nh c\u00f4ng ch\u00ednh c\u1ee7a kh\u00e1ch s\u1ea1n, s\u00e1ng t\u1ea1o v\u00e0 c\u1ea3i thi\u1ec7n li\u00ean t\u1ee5c, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u0111\u1ed3ng \u0111\u1ed9i, v\u00e0 nhi\u1ec1u y\u1ebfu t\u1ed1 kh\u00e1c.<\/p>\n

      The 6th Diamond (Vi\u00ean kim c\u01b0\u01a1ng th\u1ee9 6)<\/strong>: \u0110\u00e2y l\u00e0 m\u1ed9t c\u1ea5u tr\u00fac \u0111\u1eb7c bi\u1ec7t \u0111\u00e1nh gi\u00e1 s\u1ef1 ph\u1ee5c v\u1ee5. Gi\u1ea3i th\u00edch t\u00ean g\u1ecdi \u201cVi\u00ean kim c\u01b0\u01a1ng th\u1ee9 6\u201d: t\u1ea1i sao l\u1ea1i l\u00e0 kim c\u01b0\u01a1ng, v\u00e0 t\u1ea1i sao l\u1ea1i l\u00e0 kim c\u01b0\u01a1ng th\u1ee9 6? N\u1ebfu \u1edf Vi\u1ec7t Nam ch\u00fang ta \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n theo chu\u1ea9n 5 sao c\u1ee7a T\u1ed5ng c\u1ee5c du l\u1ecbch (c\u00f3 th\u1ec3 \u0111\u1ecdc b\u00e0i<\/strong> \u201cTi\u00eau chu\u1ea9n v\u1ec1 x\u1ebfp h\u1ea1ng sao trong kh\u00e1ch s\u1ea1n) th\u00ec t\u1ea1i M\u1ef9 (qu\u00ea h\u01b0\u01a1ng c\u1ee7a Marriott<\/em>), Canada, Mexico v\u00e0 c\u00e1c n\u01b0\u1edbc v\u00f9ng \u0110\u1ecba Trung H\u1ea3i (Caribbean) \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1ch s\u1ea1n theo chu\u1ea9n Kim C\u01b0\u01a1ng c\u1ee7a c\u00f4ng ty AAA (th\u00f4ng tin chi ti\u1ebft t\u1ea1i \u0111\u00e2y) .<\/p>\n

      \"Tieu
      Tieu Chuan Vang Golden Standards Tu Chuoi Khach San Noi Tieng Ritz Carlton 3 1799×1200<\/figcaption><\/figure>\n

      C\u00f3 th\u1ec3 hi\u1ec3u n\u00f4m na m\u1ee9c \u201c5 Diamond<\/strong>\u201d c\u1ee7a AAA c\u0169ng gi\u1ed1ng nh\u01b0 m\u1ee9c \u201c5 sao<\/strong>\u201d c\u1ee7a Vi\u1ec7t Nam v\u1eady. C\u00e1c b\u1ea1n c\u00f3 th\u1ec3 t\u1ea3i b\u1ed9 ti\u00eau chu\u1ea9n 5 m\u1ee9c Diamond c\u1ee7a AAA t\u1ea1i \u0111\u00e2y. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c chu\u1ea9n 5 Kim C\u01b0\u01a1ng c\u1ef1c k\u00ec kh\u00f3, n\u0103m 2018 ch\u1ec9 c\u00f3 121 kh\u00e1ch s\u1ea1n \u0111\u1ea1t chu\u1ea9n n\u00e0y (xem danh s\u00e1ch t\u1ea1i \u0111\u00e2y). H\u1eb1ng n\u0103m n\u1ebfu kh\u00e1ch s\u1ea1n n\u00e0o kh\u00f4ng v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c cu\u1ed9c ki\u1ec3m tra \u0111\u00e1nh gi\u00e1 th\u00ec s\u1ebd b\u1ecb gi\u00e1ng xu\u1ed1ng m\u1ee9c th\u1ea5p h\u01a1n. M\u1ee9c 5 Kim C\u01b0\u01a1ng l\u00e0 m\u1ee9c cao nh\u1ea5t c\u1ee7a kh\u00e1ch s\u1ea1n, m\u00e0 Ritz-Carlton \u0111\u1eb7t ra Vi\u00ean kim c\u01b0\u01a1ng th\u1ee9 6, ngh\u0129a l\u00e0 c\u00f2n cao h\u01a1n m\u1ee9c cao nh\u1ea5t, v\u1edbi mong mu\u1ed1n nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n ph\u1ea3i lu\u00f4n c\u1ed1 g\u1eafng cung c\u1ea5p d\u1ecbch v\u1ee5 v\u01b0\u1ee3t h\u01a1n s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

      \"Tieu
      Tieu Chuan Vang Golden Standards Tu Chuoi Khach San Noi Tieng Ritz Carlton Book 1600×1200<\/figcaption><\/figure>\n

      N\u00f3 bao g\u1ed3m:<\/p>\n

        \n
      • \n
          \n
        • Mystique (\u0111am m\u00ea): T\u1ea1o ra tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
        • Emotional Engagement (k\u1ebft n\u1ed1i c\u1ea3m x\u00fac): T\u1ea1o s\u1ef1 k\u1ebft n\u1ed1i tinh th\u1ea7n v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 s\u1ef1 ch\u00e2n th\u00e0nh.<\/li>\n
        • Functional (c\u01a1 b\u1ea3n): \u0110\u1ea3m b\u1ea3o cung c\u1ea5p nh\u1eefng nhu c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

          The Employee Promise (L\u1eddi h\u1ee9a v\u1edbi nh\u00e2n vi\u00ean)<\/strong>: L\u00e0 cam k\u1ebft v\u1edbi nh\u00e2n vi\u00ean, v\u1edbi \u0111i\u1ec3m \u0111\u1ea7u ti\u00ean l\u00e0 “At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.” (T\u1ea1i The Ritz-Carlton, nh\u1eefng ng\u01b0\u1eddi ph\u1ee5c v\u1ee5 l\u00e0 t\u00e0i nguy\u00ean quan tr\u1ecdng nh\u1ea5t trong cam k\u1ebft ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i).<\/p>\n

          Ngu\u1ed3n tham kh\u1ea3o<\/strong>: Fanpage RethuRe<\/em><\/p>\n<\/div>\n

          WEBSITE OTA VI\u1ec6T NAM<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

          Ti\u00eau chu\u1ea9n V\u00e0ng (Golden Standards) l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m xu\u1ea5t ph\u00e1t t\u1eeb chu\u1ed7i kh\u00e1ch s\u1ea1n n\u1ed5i ti\u1ebfng Ritz-Carlton. Sau nhi\u1ec1u n\u0103m ph\u00e1t tri\u1ec3n, n\u00f3 \u0111\u00e3 tr\u1edf th\u00e0nh ti\u00eau chu\u1ea9n cao c\u1ea5p nh\u1ea5t c\u1ee7a Marriott, th\u1ec3 hi\u1ec7n tri\u1ebft l\u00fd v\u00e0 gi\u00e1 tr\u1ecb trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n. Ti\u00eau chu\u1ea9n V\u00e0ng bao g\u1ed3m s\u00e1u y\u1ebfu t\u1ed1 […]<\/p>\n","protected":false},"author":1,"featured_media":394809,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[172,25],"tags":[58,89,87,88],"class_list":["post-56617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-thuat-ngu-nghe-du-lich","tag-cskh","tag-golden-standards","tag-ritz-carlton","tag-tieu-chuan-vang"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/56617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=56617"}],"version-history":[{"count":2,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/56617\/revisions"}],"predecessor-version":[{"id":394811,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/56617\/revisions\/394811"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/394809"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=56617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=56617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=56617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}