Ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111ang \u0111\u1ee9ng tr\u01b0\u1edbc m\u1ed9t b\u01b0\u1edbc ngo\u1eb7t l\u1edbn. C\u00e1c kh\u00e1ch s\u1ea1n tr\u00ean to\u00e0n th\u1ebf gi\u1edbi \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi cu\u1ed9c kh\u1ee7ng ho\u1ea3ng lao \u0111\u1ed9ng, v\u1edbi t\u00ecnh tr\u1ea1ng thi\u1ebfu nh\u00e2n vi\u00ean, t\u1ef7 l\u1ec7 lu\u00e2n chuy\u1ec3n nh\u00e2n s\u1ef1 cao v\u00e0 s\u1ef1 c\u1ea1nh tranh kh\u1ed1c li\u1ec7t \u0111\u1ec3 tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean m\u1edbi. M\u1eb7c d\u00f9 \u0111\u1ea1i d\u1ecbch COVID-19 kh\u00f4ng ph\u1ea3i l\u00e0 nguy\u00ean nh\u00e2n duy nh\u1ea5t g\u00e2y ra t\u00ecnh tr\u1ea1ng n\u00e0y, nh\u01b0ng n\u00f3 ch\u1eafc ch\u1eafn \u0111\u00e3 l\u00e0m gia t\u0103ng v\u00e0 l\u00e0m tr\u1ea7m tr\u1ecdng th\u00eam t\u00ecnh h\u00ecnh trong k\u1ef7 nguy\u00ean h\u1eadu \u0111\u1ea1i d\u1ecbch.<\/p>\n
V\u1eady, \u0111i\u1ec1u g\u00ec \u0111ang ch\u1edd \u0111\u1ee3i l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n trong t\u01b0\u01a1ng lai?<\/p>\n
Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd kh\u00e1m ph\u00e1 nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc t\u1eeb c\u00e1c kh\u00e1ch m\u1eddi c\u1ee7a podcast “The Turndown”, xem x\u00e9t c\u00e1c chi\u1ebfn l\u01b0\u1ee3c m\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o ng\u00e0nh v\u00e0 c\u00e1c nh\u00e0 gi\u00e1o d\u1ee5c \u0111ang tri\u1ec3n khai \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng th\u00e1ch th\u1ee9c v\u1ec1 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng v\u00e0 \u0111\u1ecbnh h\u00ecnh m\u1ed9t t\u01b0\u01a1ng lai ki\u00ean c\u01b0\u1eddng h\u01a1n.<\/p>\n
Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, s\u1ed1 l\u01b0\u1ee3ng sinh vi\u00ean \u0111\u0103ng k\u00fd v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111\u00e3 gi\u1ea3m m\u1ea1nh. M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t c\u1ee7a HSMAI (Hospitality Sales and Marketing Association International) cho th\u1ea5y g\u1ea7n m\u1ed9t n\u1eeda s\u1ed1 tr\u01b0\u1eddng tham gia kh\u1ea3o s\u00e1t \u0111\u00e3 g\u1eb7p ph\u1ea3i nh\u1eefng th\u00e1ch th\u1ee9c trong vi\u1ec7c tuy\u1ec3n sinh, tuy\u1ec3n d\u1ee5ng v\u00e0 gi\u1eef ch\u00e2n sinh vi\u00ean do \u1ea3nh h\u01b0\u1edfng c\u1ee7a \u0111\u1ea1i d\u1ecbch.<\/p>\n
M\u1eb7c d\u00f9 nhu c\u1ea7u v\u1ec1 lao \u0111\u1ed9ng c\u00f3 k\u1ef9 n\u0103ng trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n ng\u00e0y c\u00e0ng t\u0103ng, nh\u01b0ng nhi\u1ec1u sinh vi\u00ean t\u1ed1t nghi\u1ec7p l\u1ea1i b\u1ecf qua c\u00e1c v\u1ecb tr\u00ed v\u1eadn h\u00e0nh kh\u00e1ch s\u1ea1n truy\u1ec1n th\u1ed1ng \u0111\u1ec3 theo \u0111u\u1ed5i s\u1ef1 nghi\u1ec7p trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n, b\u1ea5t \u0111\u1ed9ng s\u1ea3n ho\u1eb7c c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p ho\u00e0n to\u00e0n kh\u00e1c.<\/p>\n
Lori Kiel, Ph\u00f3 Ch\u1ee7 t\u1ecbch c\u1ea5p cao ph\u1ee5 tr\u00e1ch Qu\u1ea3n l\u00fd doanh thu t\u1ea1i Pyramid Global Hospitality, chia s\u1ebb: “\u0110i\u1ec1u khi\u1ebfn t\u00f4i tr\u0103n tr\u1edf nh\u1ea5t trong nh\u1eefng ng\u00e0y n\u00e0y v\u1eabn l\u00e0 v\u1ea5n \u0111\u1ec1 nh\u00e2n t\u00e0i, t\u1eeb c\u1ea5p \u0111\u1ed9 nh\u00e2n vi\u00ean m\u1edbi v\u00e0o ngh\u1ec1 cho \u0111\u1ebfn c\u1ea5p qu\u1ea3n l\u00fd \u0111i\u1ec1u h\u00e0nh. T\u00f4i ngh\u0129 ch\u00fang ta c\u00f3 nh\u1eefng c\u01a1 h\u1ed9i th\u1ef1c s\u1ef1 trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y. Ch\u00fang ta c\u1ea7n ph\u1ea3i gi\u1ea3i quy\u1ebft n\u00f3.”<\/p>\n
Kh\u00f4ng c\u00f3 m\u1ed9t gi\u1ea3i ph\u00e1p duy nh\u1ea5t cho vi\u1ec7c ng\u00e0nh c\u00f4ng nghi\u1ec7p c\u00f3 th\u1ec3 thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n th\u1ebf h\u1ec7 nh\u00e2n t\u00e0i ti\u1ebfp theo. Tuy nhi\u00ean, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o ng\u00e0nh \u0111\u1ec1u \u0111\u1ed3ng \u00fd r\u1eb1ng c\u1ea7n c\u00f3 m\u1ed9t s\u1ef1 thay \u0111\u1ed5i c\u0103n b\u1ea3n trong c\u00e1ch c\u00e1c kh\u00e1ch s\u1ea1n th\u1ec3 hi\u1ec7n m\u00ecnh v\u1edbi c\u00e1c \u1ee9ng vi\u00ean ti\u1ec1m n\u0103ng.<\/p>\n
D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng t\u1eeb c\u00e1c chuy\u00ean gia v\u1ec1 c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng m\u1ea1nh m\u1ebd v\u00e0 n\u0103ng \u0111\u1ed9ng h\u01a1n.<\/p>\n
Nhi\u1ec1u kh\u00e1ch s\u1ea1n ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi quan ni\u1ec7m r\u1eb1ng c\u00e1c v\u1ecb tr\u00ed trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n nh\u00e0m ch\u00e1n, l\u01b0\u01a1ng th\u1ea5p, \u0111\u00f2i h\u1ecfi th\u1eddi gian l\u00e0m vi\u1ec7c d\u00e0i v\u00e0 c\u00f3 \u00edt c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p.<\/p>\n
\u0110\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eadn th\u1ee9c n\u00e0y, c\u1ea7n ph\u1ea3i c\u00f3 h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 thay v\u00ec ch\u1ec9 n\u00f3i su\u00f4ng. Sebastien Leitner, Ph\u00f3 Ch\u1ee7 t\u1ecbch ph\u1ee5 tr\u00e1ch \u0110\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u1ea1i Cloudbeds (v\u00e0 l\u00e0 ng\u01b0\u1eddi d\u1eabn ch\u01b0\u01a1ng tr\u00ecnh c\u1ee7a The Turndown), l\u01b0u \u00fd r\u1eb1ng vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i nh\u01b0 ti\u1ec1n l\u01b0\u01a1ng v\u00e0 b\u1ed3i th\u01b0\u1eddng th\u1ea5p s\u1ebd g\u00f3p ph\u1ea7n c\u1ea3i thi\u1ec7n nh\u1eadn th\u1ee9c chung.<\/p>\n
\u00d4ng n\u00f3i: “Ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111ang n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n danh ti\u1ebfng c\u1ee7a m\u00ecnh \u0111\u1ec3 tuy\u1ec3n d\u1ee5ng th\u1ebf h\u1ec7 nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n ti\u1ebfp theo. T\u00f4i ngh\u0129 r\u1eb1ng c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh chung v\u1ec1 l\u01b0\u01a1ng v\u00e0 b\u1ed3i th\u01b0\u1eddng \u0111i k\u00e8m v\u1edbi s\u1ef1 thay \u0111\u1ed5i \u0111\u00f3.”<\/p>\n
\u0110\u1ec3 khai s\u00e1ng cho m\u1ecdi ng\u01b0\u1eddi v\u1ec1 nh\u1eefng kh\u1ea3 n\u0103ng c\u1ee7a s\u1ef1 nghi\u1ec7p trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n, c\u1ea7n ph\u1ea3i cho th\u1ea5y r\u1eb1ng ng\u00e0nh n\u00e0y c\u00f2n nhi\u1ec1u \u0111i\u1ec1u h\u01a1n l\u00e0 nh\u1eefng g\u00ec m\u1ecdi ng\u01b0\u1eddi th\u1ea5y.<\/p>\n
“T\u00f4i c\u1ea7n b\u00e1n cho ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n v\u1ecb tr\u00ed l\u00e0m vi\u1ec7c,” Giancarlo Carniani, Ch\u1ee7 t\u1ecbch ki\u00eam Ng\u01b0\u1eddi s\u00e1ng l\u1eadp H\u1ecdc vi\u1ec7n \u0110\u1ed5i m\u1edbi Kh\u00e1ch s\u1ea1n v\u00e0 T\u1ed5ng Gi\u00e1m \u0111\u1ed1c c\u1ee7a ToFlorence Hotels Company, cho bi\u1ebft. “T\u00f4i c\u1ea7n cho h\u1ecd th\u1ea5y r\u1eb1ng c\u00f3 r\u1ea5t nhi\u1ec1u c\u01a1 h\u1ed9i – h\u1ecd c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c k\u1ef9 thu\u1eadt s\u1ed1, h\u1ecd c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c cho m\u1ea1ng x\u00e3 h\u1ed9i c\u1ee7a kh\u00e1ch s\u1ea1n, h\u1ecd c\u00f3 th\u1ec3 l\u00e0m kinh doanh, \u1ea9m th\u1ef1c – c\u00f3 r\u1ea5t nhi\u1ec1u v\u1ecb tr\u00ed, nh\u01b0ng m\u1ecdi ng\u01b0\u1eddi kh\u00f4ng c\u00f3 c\u00e1i nh\u00ecn th\u1ef1c t\u1ebf v\u1ec1 nh\u1eefng g\u00ec di\u1ec5n ra \u0111\u1eb1ng sau h\u1eadu tr\u01b0\u1eddng trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n.”<\/p><\/blockquote>\n
C\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng<\/h3>\n
Th\u1eddi \u0111\u1ea1i m\u00e0 nh\u00e2n vi\u00ean ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n coi vi\u1ec7c l\u00e0m vi\u1ec7c li\u00ean t\u1ee5c l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a s\u1ef1 t\u1eadn t\u00e2m \u0111\u00e3 qua. Ng\u00e0y nay, nh\u00e2n vi\u00ean coi tr\u1ecdng s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng c\u0169ng nh\u01b0 s\u1ef1 linh ho\u1ea1t. Lori k\u00eau g\u1ecdi c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n h\u00e3y t\u1eeb b\u1ecf t\u01b0 duy t\u00f4n vinh l\u00e0m vi\u1ec7c qu\u00e1 s\u1ee9c:<\/p>\n
“Ch\u00fang ta th\u1ef1c s\u1ef1 c\u1ea7n n\u00f3i v\u1ec1 nh\u1eefng tr\u1ea3i nghi\u1ec7m m\u00e0 s\u1ef1 nghi\u1ec7p n\u00e0y c\u00f3 th\u1ec3 mang l\u1ea1i,” Lori chia s\u1ebb. “R\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi trong ch\u00fang ta \u0111\u00e3 t\u1eebng \u0111i xung quanh v\u00e0 n\u00f3i r\u1eb1ng, ‘T\u00f4i l\u00e0m vi\u1ec7c 24 gi\u1edd m\u1ed9t ng\u00e0y v\u00e0 t\u00f4i ch\u01b0a bao gi\u1edd \u0111\u01b0\u1ee3c ngh\u1ec9 Gi\u00e1ng sinh’. \u0110i\u1ec1u \u0111\u00f3 kh\u00f4ng g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi ai trong th\u1eddi \u0111\u1ea1i n\u00e0y, kh\u00f4ng ph\u1ea3i trong m\u1ed9t th\u1ebf gi\u1edbi coi tr\u1ecdng s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng.”<\/p>\n
V\u00ed d\u1ee5, Sanj Gidda, Gi\u00e1m \u0111\u1ed1c c\u1ee7a George Street Hotel v\u00e0 Bocardo Hotel thu\u1ed9c Cloudbeds, \u0111\u00e3 “ng\u1ed3i tr\u00ean b\u00e3i bi\u1ec3n v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh nh\u1edd d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c tr\u00ean Cloudbeds.” S\u1ef1 linh ho\u1ea1t \u0111\u1ec3 l\u00e0m vi\u1ec7c t\u1ea1i v\u00e0 ngo\u00e0i kh\u00e1ch s\u1ea1n l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 thu h\u00fat th\u1ebf h\u1ec7 nh\u00e2n vi\u00ean ti\u1ebfp theo.<\/p>\n
K\u1ebft h\u1ee3p \u0111am m\u00ea v\u1edbi c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p<\/h3>\n
Ng\u00e0nh kh\u00e1ch s\u1ea1n t\u1ea1o ra r\u1ea5t nhi\u1ec1u c\u01a1 h\u1ed9i cho nh\u00e2n vi\u00ean k\u1ebft h\u1ee3p c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u1edbi \u0111am m\u00ea. V\u00ed d\u1ee5 nh\u01b0 Bluff Dwellings Resort, t\u1eadp trung v\u00e0o du l\u1ecbch tr\u1ea3i nghi\u1ec7m ngo\u00e0i tr\u1eddi.<\/p>\n
“\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng kinh doanh n\u01a1i m\u1ecdi ng\u01b0\u1eddi mu\u1ed1n l\u00e0m vi\u1ec7c,” Dallin Tait, T\u1ed5ng Gi\u00e1m \u0111\u1ed1c c\u1ee7a Bluff Dwellings Resort, cho bi\u1ebft. “\u0110\u00f3 l\u00e0 \u0111i\u1ec1u m\u00e0 ch\u00fang t\u00f4i th\u1ef1c s\u1ef1 t\u1eadp trung v\u00e0o; vi\u1ec7c c\u00f3 m\u1ed9t n\u1ec1n v\u0103n h\u00f3a nh\u01b0 v\u1eady th\u1ef1c s\u1ef1 gi\u00fap ch\u00fang t\u00f4i t\u00ecm \u0111\u01b0\u1ee3c \u0111\u00fang ng\u01b0\u1eddi v\u00e0 kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng ph\u1ea3i \u1edf trong kh\u00e1ch s\u1ea1n.”<\/p><\/blockquote>\n
Onefam l\u00e0 m\u1ed9t v\u00ed d\u1ee5 kh\u00e1c. H\u1ecd c\u00f3 17 nh\u00e0 tr\u1ecd tr\u00ean kh\u1eafp ch\u00e2u \u00c2u v\u00e0 cung c\u1ea5p cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh c\u01a1 h\u1ed9i di chuy\u1ec3n v\u00e0 l\u00e0m vi\u1ec7c \u1edf c\u00e1c th\u00e0nh ph\u1ed1 kh\u00e1c nhau \u0111\u1ec3 duy tr\u00ec \u0111\u1ed9ng l\u1ef1c v\u00e0 n\u0103ng l\u01b0\u1ee3ng trong c\u00f4ng vi\u1ec7c, \u0111\u1ed3ng th\u1eddi v\u1eabn c\u00f3 th\u1ec3 theo \u0111u\u1ed5i ni\u1ec1m \u0111am m\u00ea du l\u1ecbch.<\/p>\n
2. Thay \u0111\u1ed5i c\u00e1c v\u1ecb tr\u00ed trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n<\/h3>\n
Nhi\u1ec1u ng\u01b0\u1eddi t\u00ecm vi\u1ec7c ti\u1ec1m n\u0103ng coi c\u00e1c vai tr\u00f2 trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n l\u00e0 l\u1ed7i th\u1eddi. C\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n ph\u1ea3i t\u00ecm c\u00e1ch m\u1edf r\u1ed9ng v\u00e0 l\u00e0m m\u1edbi c\u00e1c v\u1ecb tr\u00ed truy\u1ec1n th\u1ed1ng \u0111\u1ec3 ch\u00fang tr\u1edf n\u00ean n\u0103ng \u0111\u1ed9ng h\u01a1n.<\/p>\n
Jacqueline Nunley, Chi\u1ebfn l\u01b0\u1ee3c gia ng\u00e0nh To\u00e0n c\u1ea7u v\u1ec1 Du l\u1ecbch, V\u1eadn t\u1ea3i v\u00e0 Kh\u00e1ch s\u1ea1n t\u1ea1i Salesforce, cho bi\u1ebft: “T\u00f4i \u0111ang ngh\u0129 v\u1ec1 th\u1ebf h\u1ec7 tr\u1ebb s\u1eafp t\u1edbi, v\u00e0 t\u00f4i ngh\u0129 \u0111i\u1ec1u \u0111\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c c\u00e1c vai tr\u00f2 qu\u00e1 c\u1ee9ng nh\u1eafc. T\u00f4i th\u1ef1c s\u1ef1 tin r\u1eb1ng c\u00f4ng vi\u1ec7c trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111\u00e3 tr\u1edf n\u00ean h\u01a1i nh\u00e0m ch\u00e1n v\u00ec c\u00e1ch ch\u00fang ta th\u1ef1c hi\u1ec7n nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i l\u00e0m trong c\u00e1c vai tr\u00f2 m\u1ed9t c\u00e1ch c\u1ee9ng nh\u1eafc.”<\/p>\n
Nhi\u1ec1u gi\u1ea3i ph\u00e1p m\u1edbi n\u1ed5i trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111ang lo\u1ea1i b\u1ecf nh\u1eefng nhi\u1ec7m v\u1ee5 \u0111\u01a1n \u0111i\u1ec7u th\u01b0\u1eddng g\u1eafn li\u1ec1n v\u1edbi c\u00e1c vai tr\u00f2 truy\u1ec1n th\u1ed1ng trong ng\u00e0nh. \u0110i\u1ec1u n\u00e0y gi\u1ea3i ph\u00f3ng th\u1eddi gian \u0111\u1ec3 t\u1ea1o ra c\u00e1c ch\u1ee9c danh v\u00e0 v\u1ecb tr\u00ed m\u1edbi cho nh\u00e2n vi\u00ean mu\u1ed1n gia nh\u1eadp ng\u00e0nh.<\/p>\n
C\u00e1c v\u00ed d\u1ee5 \u0111\u00e1ng ch\u00fa \u00fd bao g\u1ed3m Ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng, nh\u1eefng ng\u01b0\u1eddi t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a v\u00e0 \u0111\u00e1ng nh\u1edb cho kh\u00e1ch th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u1ed9c \u0111\u00e1o v\u00e0 h\u1ea5p d\u1eabn. Ho\u1eb7c, \u0110i\u1ec1u ph\u1ed1i vi\u00ean B\u1ec1n v\u1eefng, nh\u1eefng ng\u01b0\u1eddi gi\u00e1m s\u00e1t vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng, \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n m\u00f4i tr\u01b0\u1eddng \u0111\u1ed3ng th\u1eddi th\u00fac \u0111\u1ea9y c\u00e1c s\u00e1ng ki\u1ebfn b\u1ec1n v\u1eefng.<\/p>\n
Jacqueline chia s\u1ebb: “T\u00f4i \u0111\u00e3 th\u1ea5y m\u1ed9t s\u1ed1 th\u01b0\u01a1ng hi\u1ec7u th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc m\u1edf r\u1ed9ng c\u00e1c vai tr\u00f2 truy\u1ec1n th\u1ed1ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh ch\u00fang ph\u00f9 h\u1ee3p v\u1edbi c\u00e1ch nh\u1eefng ng\u01b0\u1eddi tr\u1ebb n\u00e0y mu\u1ed1n l\u00e0m vi\u1ec7c. T\u00f4i ngh\u0129 r\u1eb1ng vi\u1ec7c m\u1edf r\u1ed9ng \u0111i\u1ec1u \u0111\u00f3 ho\u1eb7c \u00edt nh\u1ea5t l\u00e0 kh\u00e1m ph\u00e1 nh\u1eefng g\u00ec n\u00f3 c\u00f3 th\u1ec3 tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi m\u1ed9t kh\u00e1ch s\u1ea1n \u0111ang chu\u1ea9n b\u1ecb b\u1eaft \u0111\u1ea7u tuy\u1ec3n d\u1ee5ng m\u1ed9t th\u1ebf h\u1ec7 tr\u1ebb v\u1edbi m\u1ed9t t\u01b0 duy kh\u00e1c v\u00e0 m\u1ed9t kho\u1ea3ng th\u1eddi gian t\u1eadp trung kh\u00e1c l\u00e0 \u0111i\u1ec1u \u0111\u00e1ng gi\u00e1.”<\/p>\n
Nh\u1ea5n m\u1ea1nh s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p<\/h3>\n
Ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n mang \u0111\u1ebfn nh\u1eefng c\u01a1 h\u1ed9i \u0111a d\u1ea1ng, cho ph\u00e9p b\u1ea1n \u0111\u1ecbnh h\u00ecnh m\u1ed9t s\u1ef1 nghi\u1ec7p ph\u00f9 h\u1ee3p v\u1edbi cu\u1ed9c s\u1ed1ng c\u1ee7a m\u00ecnh. Tr\u00ean th\u1ef1c t\u1ebf, nh\u00e2n vi\u00ean th\u01b0\u1eddng b\u1eaft \u0111\u1ea7u \u1edf m\u1ed9t vai tr\u00f2 v\u00e0 chuy\u1ec3n sang vai tr\u00f2 kh\u00e1c m\u00e0 kh\u00f4ng c\u1ea7n b\u1eaft \u0111\u1ea7u l\u1ea1i t\u1eeb \u0111\u1ea7u, th\u00f4ng qua s\u1ef1 h\u01b0\u1edbng d\u1eabn v\u00e0 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn n\u1ed9i b\u1ed9.<\/p>\n
“T\u00f4i th\u00edch s\u1ef1 linh ho\u1ea1t trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i,” Lori chia s\u1ebb. “Trong ng\u00e0nh n\u00e0o kh\u00e1c b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t con \u0111\u01b0\u1eddng ho\u00e0n to\u00e0n kh\u00e1c v\u00e0 kh\u00f4ng ph\u1ea3i quay l\u1ea1i t\u1eeb \u0111\u1ea7u?”<\/p>\n
\u0110\u1ed1i v\u1edbi Diogo Vaz Ferreira, Gi\u00e1m \u0111\u1ed1c Th\u01b0\u01a1ng m\u1ea1i t\u1ea1i Clink Hostels, ban \u0111\u1ea7u anh l\u00e0m vi\u1ec7c trong c\u00e1c kh\u00e1ch s\u1ea1n sang tr\u1ecdng, nh\u01b0ng sau \u0111\u00f3 anh chuy\u1ec3n sang l\u00e0m vi\u1ec7c t\u1ea1i c\u00e1c nh\u00e0 tr\u1ecd.<\/p>\n
“C\u1ea3m gi\u00e1c l\u00e0m vi\u1ec7c trong m\u00f4i tr\u01b0\u1eddng c\u00f4ng s\u1edf, m\u1eb7c vest v\u00e0 c\u00e0 v\u1ea1t, lu\u00f4n r\u1ea5t nghi\u00eam t\u00fac, t\u00f4i lu\u00f4n c\u1ea3m th\u1ea5y h\u01a1i qu\u00e1 ho\u1eb7c qu\u00e1 gi\u1ea3 t\u1ea1o \u0111\u1ed1i v\u1edbi m\u00ecnh,” anh chia s\u1ebb. “T\u00f4i mu\u1ed1n m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 m\u1edbi, nh\u01b0ng v\u1eabn k\u1ebft n\u1ed1i v\u1edbi ng\u00e0nh du l\u1ecbch kh\u00e1ch s\u1ea1n.”<\/p>\n
\u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t ng\u00e0nh m\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n l\u00e0 v\u00f4 t\u1eadn. V\u1edbi \u0111\u1ee7 tham v\u1ecdng, kh\u00f4ng c\u00f3 gi\u1edbi h\u1ea1n n\u00e0o cho vi\u1ec7c leo l\u00ean b\u1eadc thang danh v\u1ecdng.<\/p>\n
“Gi\u00e1 tr\u1ecb ngang c\u1ee7a ng\u00e0nh n\u00e0y l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 h\u1ecdc \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u v\u1ec1 b\u1ea3n th\u00e2n c\u0169ng nh\u01b0 v\u1ec1 ng\u01b0\u1eddi kh\u00e1c,” Julia Krebs, \u0110\u1ed3ng s\u00e1ng l\u1eadp ki\u00eam Gi\u00e1m \u0111\u1ed1c c\u1ee7a R.E.A.L. Consulting v\u00e0 Gi\u1ea3ng vi\u00ean cao c\u1ea5p t\u1ea1i Les Roches, chia s\u1ebb. “B\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111i\u1ec1u \u0111\u00f3 v\u00e0o h\u1ea7u h\u1ebft m\u1ecdi l\u0129nh v\u1ef1c trong cu\u1ed9c s\u1ed1ng c\u1ee7a b\u1ea1n. N\u1ebfu b\u1ea1n quy\u1ebft \u0111\u1ecbnh chuy\u1ec3n sang m\u1ed9t l\u0129nh v\u1ef1c kh\u00e1c c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n, th\u00ec \u0111\u00f3 ch\u1ec9 l\u00e0 v\u1ea5n \u0111\u1ec1 b\u1ea1n mu\u1ed1n \u0111i theo con \u0111\u01b0\u1eddng n\u00e0o.”<\/p><\/blockquote>\n
\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i khu\u1ebfch \u0111\u1ea1i nh\u1eefng c\u00e2u chuy\u1ec7n v\u00e0 cho nh\u1eefng ng\u01b0\u1eddi tr\u1ebb tu\u1ed5i th\u1ea5y nh\u1eefng c\u01a1 h\u1ed9i kh\u00e1c nhau d\u00e0nh cho h\u1ecd, cho d\u00f9 \u0111\u00f3 l\u00e0 Claudia Infante, ng\u01b0\u1eddi b\u1eaft \u0111\u1ea7u l\u00e0m nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 ti\u1ec7c v\u00e0 hi\u1ec7n l\u00e0 Gi\u00e1m \u0111\u1ed1c D\u1eef li\u1ec7u t\u1ea1i Margaritaville, hay Kendall LaRue, ng\u01b0\u1eddi \u0111\u00e3 d\u00e0nh nhi\u1ec1u n\u0103m trong l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n tr\u01b0\u1edbc khi tr\u1edf th\u00e0nh Gi\u00e1m \u0111\u1ed1c V\u1eadn h\u00e0nh c\u1ee7a LOGE.<\/p>\n
3. \u00c1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean<\/h3>\n
C\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch – n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 t\u1ef1 tin c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 h\u1ed7 tr\u1ee3 s\u1ef1 th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p trong ng\u00e0nh.<\/p>\n
Jason Pinto, \u0110\u1ed3ng s\u00e1ng l\u1eadp ki\u00eam Gi\u00e1m \u0111\u1ed1c V\u1eadn h\u00e0nh c\u1ee7a FLYR for Hospitality, cho bi\u1ebft: “H\u1ea7u h\u1ebft c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n tham gia v\u00e0o ng\u00e0nh n\u00e0y v\u00ec h\u1ecd mu\u1ed1n cung c\u1ea5p d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i v\u00ec h\u1ecd mu\u1ed1n ng\u1ed3i sau m\u00e1y t\u00ednh v\u1edbi m\u1ed9t b\u1ea3ng t\u00ednh Excel.”<\/p>\n
Nh\u01b0 \u0111\u00e3 ti\u1ebft l\u1ed9 trong B\u00e1o c\u00e1o Tr\u1ea3i nghi\u1ec7m Ng\u01b0\u1eddi d\u00f9ng PMS (Property Management System – H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n), giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng k\u00e9m v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 \u0111i\u1ec1u h\u01b0\u1edbng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn s\u1ef1 t\u1ef1 tin c\u1ee7a nh\u00e2n vi\u00ean trong vi\u1ec7c s\u1eed d\u1ee5ng PMS. Tr\u00ean th\u1ef1c t\u1ebf, 38,1% nh\u00e2n vi\u00ean cho bi\u1ebft tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi PMS \u0111\u00f3ng m\u1ed9t vai tr\u00f2 trong vi\u1ec7c h\u1ecd r\u1eddi b\u1ecf v\u1ecb tr\u00ed trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n.<\/p>\n
Ng\u01b0\u1ee3c l\u1ea1i, m\u1ed9t PMS th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng c\u00f3 m\u1ed1i t\u01b0\u01a1ng quan t\u00edch c\u1ef1c v\u1edbi c\u1ea3m gi\u00e1c chu\u1ea9n b\u1ecb c\u1ee7a nh\u00e2n vi\u00ean cho vi\u1ec7c th\u0103ng ti\u1ebfn trong ng\u00e0nh kh\u00e1ch s\u1ea1n. Tr\u1ea3i nghi\u1ec7m PMS t\u00edch c\u1ef1c gi\u00fap nh\u00e2n vi\u00ean nhanh ch\u00f3ng c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 t\u1ef1 tin h\u01a1n, cho ph\u00e9p h\u1ecd c\u1ea3m th\u1ea5y s\u1eb5n s\u00e0ng cho vi\u1ec7c th\u0103ng ch\u1ee9c s\u1edbm h\u01a1n.<\/p>\n
V\u00ed d\u1ee5, Doolin Inn \u0111\u00e3 ch\u1ecdn Cloudbeds v\u00ec giao di\u1ec7n tr\u1ef1c quan v\u00e0 r\u00f5 r\u00e0ng c\u1ee7a n\u00f3. Chris Coote, Gi\u00e1m \u0111\u1ed1c V\u1eadn h\u00e0nh, chia s\u1ebb r\u1eb1ng “Ch\u00fang t\u00f4i c\u00f3 m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u1edf \u0111\u1ed9 tu\u1ed5i n\u0103m m\u01b0\u01a1i, ng\u01b0\u1eddi th\u01b0\u1eddng r\u1ea5t lo l\u1eafng khi s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi. Nh\u01b0ng v\u1edbi Cloudbeds, vi\u1ec7c h\u01b0\u1edbng d\u1eabn c\u00f4 \u1ea5y r\u1ea5t d\u1ec5 d\u00e0ng v\u00e0 ch\u1ec9 trong v\u00e0i ng\u00e0y, c\u00f4 \u1ea5y \u0111\u00e3 c\u1ea3m th\u1ea5y t\u1ef1 tin. Cu\u1ed1i c\u00f9ng, c\u00f4 \u1ea5y \u0111\u00e3 tr\u1edf th\u00e0nh Tr\u01b0\u1edfng gi\u00e1m s\u00e1t c\u1ee7a ch\u00fang t\u00f4i, \u0111i\u1ec1u m\u00e0 t\u00f4i kh\u00f4ng ngh\u0129 l\u00e0 c\u00f3 th\u1ec3 v\u1edbi m\u1ed9t s\u1ed1 h\u1ec7 th\u1ed1ng c\u0169.”<\/p>\n
\u0110\u1eebng qu\u00ean y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi<\/h3>\n
Khi xem x\u00e9t c\u00e1c xu h\u01b0\u1edbng v\u1ec1 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng v\u00e0 c\u00f4ng ngh\u1ec7 m\u1edbi trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n, \u0111\u1eebng qu\u00ean gi\u00e1 tr\u1ecb c\u1ee7a k\u1ebft n\u1ed1i con ng\u01b0\u1eddi. Ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n k\u1ebft h\u1ee3p d\u1ecbch v\u1ee5 v\u00e0 kinh doanh, nh\u01b0ng nhi\u1ec1u ch\u1ee7 kh\u00e1ch s\u1ea1n t\u1eadp trung qu\u00e1 nhi\u1ec1u v\u00e0o ho\u1ea1t \u0111\u1ed9ng. M\u1ed9t s\u1ef1 nghi\u1ec7p th\u00e0nh c\u00f4ng trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n c\u00e2n b\u1eb1ng c\u1ea3 hai y\u1ebfu t\u1ed1 – \u0111\u00f3 l\u00e0 \u0111i\u1ec1u khi\u1ebfn n\u00f3 tr\u1edf n\u00ean \u0111\u1ed9c \u0111\u00e1o.<\/p>\n
Ti\u1ebfn s\u0129 Stowe Shoemaker c\u1ee7a William F. Harrah College of Hospitality thu\u1ed9c UNLV cho bi\u1ebft: “Cu\u1ed1i c\u00f9ng, ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n l\u00e0 t\u1ea5t c\u1ea3 v\u1ec1 vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng.”<\/p>\n
4. \u0110\u1ea7u t\u01b0 v\u00e0o gi\u00e1o d\u1ee5c v\u00e0 \u0111\u00e0o t\u1ea1o<\/h3>\n
Ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n ph\u00e1t tri\u1ec3n m\u1ea1nh nh\u1edd s\u1ef1 t\u0103ng tr\u01b0\u1edfng. \u0110\u1ea7u t\u01b0 v\u00e0o gi\u00e1o d\u1ee5c v\u00e0 \u0111\u00e0o t\u1ea1o l\u00e0m n\u1ed5i b\u1eadt c\u00e1c c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n suy ngh\u0129 v\u1ec1 vi\u1ec7c \u0111\u1ecbnh v\u1ecb v\u00e0 qu\u1ea3ng b\u00e1 c\u00e1c con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p s\u00e1ng t\u1ea1o – t\u1eeb ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng \u0111\u1ebfn l\u00e0m quen v\u1edbi c\u00f4ng vi\u1ec7c (job shadowing) tr\u00ean c\u00e1c vai tr\u00f2 kh\u00e1c nhau.<\/p>\n
Ti\u1ebfn s\u0129 Shoemaker cho bi\u1ebft: “T\u1ea1i UNLV, ch\u00fang t\u00f4i \u0111\u00e3 x\u00e2y d\u1ef1ng m\u1ed9t t\u00f2a nh\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n m\u1edbi, \u0111\u1ed3ng th\u1eddi l\u00e0 m\u1ed9t l\u1edbp h\u1ecdc. Ch\u00fang t\u00f4i c\u00f3 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh th\u1ef1c t\u1eadp v\u00e0 c\u1ed1 v\u1ea5n tuy\u1ec7t v\u1eddi \u0111\u1ec3 gi\u1edbi thi\u1ec7u cho sinh vi\u00ean v\u1ec1 ng\u00e0nh c\u00f4ng nghi\u1ec7p th\u00fa v\u1ecb n\u00e0y.”<\/p>\n
M\u1eb7c d\u00f9 khuy\u1ebfn kh\u00edch ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n trong c\u00e1c l\u1edbp h\u1ecdc l\u00e0 r\u1ea5t quan tr\u1ecdng, nh\u01b0ng c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n n\u00ean xem x\u00e9t nh\u1eefng c\u00e1ch h\u1ecd c\u00f3 th\u1ec3 cung c\u1ea5p c\u01a1 h\u1ed9i c\u1ed1 v\u1ea5n trong ch\u00ednh c\u01a1 s\u1edf v\u00e0 c\u1ed9ng \u0111\u1ed3ng c\u1ee7a h\u1ecd. Claudia n\u00f3i: “Ch\u00fang ta ph\u1ea3i tham gia v\u00e0o c\u00e1c tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 truy\u1ec1n t\u1ea3i ni\u1ec1m vui v\u00e0 \u0111am m\u00ea ph\u1ee5c v\u1ee5 cho th\u1ebf h\u1ec7 tr\u1ebb.”<\/p>\n
Diego de Ponga, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Port Hotels, \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch trao cho t\u1ea5t c\u1ea3 c\u00e1c t\u1ed5ng gi\u00e1m \u0111\u1ed1c c\u01a1 h\u1ed9i nh\u1eadn b\u1eb1ng MBA (Th\u1ea1c s\u0129 Qu\u1ea3n tr\u1ecb Kinh doanh). V\u1ec1 chi\u1ebfn l\u01b0\u1ee3c n\u00e0y, anh n\u00f3i: “Ch\u00fang t\u00f4i \u0111ang \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u00e0o t\u1ea1o v\u00ec \u0111\u00f3 l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 c\u00f4ng ty c\u1ee7a b\u1ea1n cho b\u1ea1n bi\u1ebft r\u1eb1ng b\u1ea1n quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ch\u00fang t\u00f4i.”<\/p>\n
T\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n: X\u00e2y d\u1ef1ng m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng m\u1ea1nh m\u1ebd v\u00e0 n\u0103ng \u0111\u1ed9ng h\u01a1n<\/h2>\n
T\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n ph\u1ee5 thu\u1ed9c v\u00e0o vi\u1ec7c n\u1eafm b\u1eaft s\u1ef1 \u0111\u1ed5i m\u1edbi \u0111\u1ed3ng th\u1eddi duy tr\u00ec k\u1ebft n\u1ed1i con ng\u01b0\u1eddi. B\u1eb1ng c\u00e1ch \u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1c vai tr\u00f2, th\u00fac \u0111\u1ea9y s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng, \u0111\u1ea7u t\u01b0 v\u00e0o gi\u00e1o d\u1ee5c v\u00e0 t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7, c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n nh\u1eefng nh\u00e2n t\u00e0i h\u00e0ng \u0111\u1ea7u.<\/p>\n
T\u1ea1o ra c\u00e1c c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p n\u0103ng \u0111\u1ed9ng, trao quy\u1ec1n v\u00e0 thu h\u00fat th\u1ebf h\u1ec7 chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n ti\u1ebfp theo, s\u1ebd th\u00fac \u0111\u1ea9y s\u1ef1 t\u0103ng tr\u01b0\u1edfng l\u00e2u d\u00e0i v\u00e0 s\u1ef1 xu\u1ea5t s\u1eafc trong ho\u1ea1t \u0111\u1ed9ng trong nhi\u1ec1u n\u0103m t\u1edbi.<\/p>\n
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T\u01b0\u01a1ng lai c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n: G\u00f3c nh\u00ecn t\u1eeb c\u00e1c chuy\u00ean gia Ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n \u0111ang \u0111\u1ee9ng tr\u01b0\u1edbc m\u1ed9t b\u01b0\u1edbc ngo\u1eb7t l\u1edbn. C\u00e1c kh\u00e1ch s\u1ea1n tr\u00ean to\u00e0n th\u1ebf gi\u1edbi \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi cu\u1ed9c kh\u1ee7ng ho\u1ea3ng lao \u0111\u1ed9ng, v\u1edbi t\u00ecnh tr\u1ea1ng thi\u1ebfu nh\u00e2n vi\u00ean, t\u1ef7 l\u1ec7 […]<\/p>\n","protected":false},"author":1,"featured_media":452753,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"1","post_reading_time_wpm":"500","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-451974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=451974"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451974\/revisions"}],"predecessor-version":[{"id":452707,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451974\/revisions\/452707"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/452753"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=451974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=451974"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=451974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}