{"id":451897,"date":"2025-07-09T07:42:11","date_gmt":"2025-07-09T07:42:11","guid":{"rendered":"https:\/\/otavietnam.com\/?p=451897"},"modified":"2025-07-09T07:42:11","modified_gmt":"2025-07-09T07:42:11","slug":"tuong-lai-nganh-du-lich-tam-nhin-tu-cac-chuyen-gia-hang-dau-the-gioi","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/tuong-lai-nganh-du-lich-tam-nhin-tu-cac-chuyen-gia-hang-dau-the-gioi\/","title":{"rendered":"T\u01b0\u01a1ng lai ng\u00e0nh du l\u1ecbch: T\u1ea7m nh\u00ecn t\u1eeb c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi"},"content":{"rendered":"

T\u1ea7m nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh du l\u1ecbch t\u1eeb c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u<\/span><\/p>\n

<\/header>\n
Susan Wheeldon \u2013 Airbnb<\/span><\/p>\n<\/section>\n
\"Susan<\/p>\n

\u201cCh\u00fang ta \u0111ang ch\u1ee9ng ki\u1ebfn nh\u1eefng thay \u0111\u1ed5i c\u01a1 b\u1ea3n trong c\u00e1ch m\u1ecdi ng\u01b0\u1eddi \u0111i du l\u1ecbch, v\u1edbi ranh gi\u1edbi gi\u1eefa du l\u1ecbch v\u00e0 cu\u1ed9c s\u1ed1ng ng\u00e0y c\u00e0ng m\u1edd nh\u1ea1t. Nhi\u1ec1u ng\u01b0\u1eddi may m\u1eafn c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c t\u1eeb xa \u0111ang t\u1eadn h\u01b0\u1edfng s\u1ef1 linh ho\u1ea1t v\u00e0 nh\u1eefng c\u00e1ch du l\u1ecbch m\u1edbi \u2013 t\u1eeb workation (k\u1ebft h\u1ee3p l\u00e0m vi\u1ec7c v\u00e0 du l\u1ecbch), \u0111\u1ebfn nh\u1eefng k\u1ef3 ngh\u1ec9 d\u00e0i ng\u00e0y v\u00e0 th\u1eadm ch\u00ed l\u00e0 cu\u1ed9c s\u1ed1ng du m\u1ee5c k\u1ef9 thu\u1eadt s\u1ed1. G\u1ea7n \u0111\u00e2y, ch\u00fang t\u00f4i \u0111\u00e3 c\u00f4ng b\u1ed1 h\u01a1n 100 n\u00e2ng c\u1ea5p v\u00e0 c\u1ea3i ti\u1ebfn tr\u00ean to\u00e0n b\u1ed9 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u00e1p \u1ee9ng mong mu\u1ed1n ng\u00e0y c\u00e0ng t\u0103ng v\u1ec1 s\u1ef1 linh ho\u1ea1t n\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng.\u201d<\/p>\n<\/section>\n

\n

Carlos Mu\u00f1oz \u2013 Hotelbeds<\/h3>\n

\"Carlos<\/p>\n

\u201cCh\u00fang t\u00f4i k\u1ef3 v\u1ecdng to\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m du l\u1ecbch s\u1ebd tr\u1edf n\u00ean m\u01b0\u1ee3t m\u00e0 h\u01a1n nhi\u1ec1u, ban \u0111\u1ea7u l\u00e0 do s\u1ef1 thay \u0111\u1ed5i th\u00f3i quen c\u1ee7a kh\u00e1ch h\u00e0ng sau Covid, nh\u01b0ng c\u0169ng do mong mu\u1ed1n ng\u00e0y c\u00e0ng t\u0103ng v\u1ec1 c\u00e1c giao d\u1ecbch li\u1ec1n m\u1ea1ch v\u00e0 t\u1ef1 \u0111\u1ed9ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac \u2013 t\u1ea1i s\u00e2n bay, t\u1ea1i qu\u1ea7y thu\u00ea xe, t\u1ea1i kh\u00e1ch s\u1ea1n, t\u1ea1i c\u00f4ng vi\u00ean gi\u1ea3i tr\u00ed, v.v. Vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh, t\u1eeb g\u00f3c \u0111\u1ed9 B2B (Business-to-Business – M\u00f4 h\u00ecnh kinh doanh gi\u1eefa doanh nghi\u1ec7p v\u1edbi doanh nghi\u1ec7p) v\u00e0 B2C (Business-to-Consumer – M\u00f4 h\u00ecnh kinh doanh t\u1eeb doanh nghi\u1ec7p t\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng), s\u1ebd kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn m\u00e0 l\u00e0 m\u1ed9t s\u1ef1 c\u1ea7n thi\u1ebft, \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi m\u00e1y h\u1ecdc (Machine Learning) v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI). \u0110\u1ed3ng th\u1eddi, vi\u1ec7c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u th\u1ecb tr\u01b0\u1eddng v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho c\u00e1c l\u1ef1a ch\u1ecdn v\u00e0 tr\u1ea3i nghi\u1ec7m du l\u1ecbch ph\u00f9 h\u1ee3p s\u1ebd l\u00e0 y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng th\u1ecb tr\u01b0\u1eddng ng\u00e0y c\u00e0ng kh\u00f3 \u0111o\u00e1n. B\u00ean c\u1ea1nh s\u1ed1 h\u00f3a, s\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u1ee7a du l\u1ecbch c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 b\u1ec1n v\u1eefng s\u1ebd t\u0103ng theo c\u1ea5p s\u1ed1 nh\u00e2n khi ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng c\u00f3 \u00fd th\u1ee9c h\u01a1n v\u1ec1 m\u00f4i tr\u01b0\u1eddng v\u00e0 t\u00ecm ki\u1ebfm c\u00e1c nh\u00e0 cung c\u1ea5p c\u00f3 uy t\u00edn xanh cao nh\u1ea5t.\u201d<\/p>\n

\u201cB\u00ean c\u1ea1nh s\u1ed1 h\u00f3a, s\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u1ee7a du l\u1ecbch c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 b\u1ec1n v\u1eefng s\u1ebd t\u0103ng theo c\u1ea5p s\u1ed1 nh\u00e2n khi ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng c\u00f3 \u00fd th\u1ee9c h\u01a1n v\u1ec1 m\u00f4i tr\u01b0\u1eddng v\u00e0 t\u00ecm ki\u1ebfm c\u00e1c nh\u00e0 cung c\u1ea5p c\u00f3 uy t\u00edn xanh cao nh\u1ea5t.\u201d<\/em><\/p><\/blockquote>\n<\/section>\n

\n

Gabriel Menis \u2013 Expedia Group<\/h3>\n

\"Gabriel<\/p>\n

\u201cT\u1ea1i Expedia Group, ch\u00fang t\u00f4i tin r\u1eb1ng du l\u1ecbch l\u00e0 m\u1ed9t \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y nh\u1eefng \u0111i\u1ec1u t\u1ed1t \u0111\u1eb9p. Cho d\u00f9 \u0111i du l\u1ecbch v\u00ec c\u00f4ng vi\u1ec7c hay gi\u1ea3i tr\u00ed, tr\u1ea3i nghi\u1ec7m k\u1ebft n\u1ed1i v\u1edbi con ng\u01b0\u1eddi v\u00e0 \u0111\u1ecba \u0111i\u1ec3m, tr\u1ef1c ti\u1ebfp, l\u00e0 \u0111i\u1ec1u m\u00e0 kh\u00f4ng c\u00f4ng ngh\u1ec7 n\u00e0o c\u00f3 th\u1ec3 thay th\u1ebf \u0111\u01b0\u1ee3c. M\u1ed9t \u0111i\u1ec1u t\u00f4i c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c kh\u00e1 cao l\u00e0 nhu c\u1ea7u du l\u1ecbch s\u1ebd ti\u1ebfp t\u1ee5c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec1u kh\u00e1c m\u00e0 t\u00f4i tin r\u1eb1ng ch\u00fang ta c\u0169ng s\u1ebd th\u1ea5y: vi\u1ec7c cho thu\u00ea nh\u00e0 ngh\u1ec9 s\u1ebd ti\u1ebfp t\u1ee5c t\u0103ng tr\u01b0\u1edfng. C\u00e1c \u0111i\u1ec3m \u0111\u1ebfn m\u1edbi s\u1ebd \u0111\u01b0\u1ee3c kh\u00e1m ph\u00e1 v\u00e0 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn \u2013 c\u00f3 r\u1ea5t nhi\u1ec1u \u0111\u1ecba \u0111i\u1ec3m v\u00e0 n\u1ec1n v\u0103n h\u00f3a t\u01b0\u01a1i \u0111\u1eb9p \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi chi\u00eam ng\u01b0\u1ee1ng. Ch\u00fang ta s\u1ebd th\u1ea5y nhi\u1ec1u c\u00f4ng ty du l\u1ecbch t\u1eadp trung v\u00e0o t\u00ednh b\u1ec1n v\u1eefng h\u01a1n. Thi\u1ebft b\u1ecb di \u0111\u1ed9ng s\u1ebd th\u1ed1ng tr\u1ecb, t\u1eeb mua s\u1eafm, \u0111\u1eb7t ph\u00f2ng, nh\u1eadn ph\u00f2ng, d\u1ecbch v\u1ee5 ph\u00f2ng, \u0111\u00e1nh gi\u00e1, \u0111\u1ebfn tr\u1ea3 ph\u00f2ng (hy v\u1ecdng ch\u00fang ta s\u1ebd kh\u00f4ng c\u00f2n th\u1ea5y \u0111i\u1ec7n tho\u1ea1i c\u0169 trong ph\u00f2ng kh\u00e1ch s\u1ea1n n\u1eefa). Kh\u00f4ng c\u00f4ng ngh\u1ec7 n\u00e0o c\u00f3 th\u1ec3 thay th\u1ebf tr\u1ea3i nghi\u1ec7m du l\u1ecbch th\u1ef1c t\u1ebf!\u201d<\/p>\n<\/section>\n

\n

Thibault Catala \u2013 Catala Consulting<\/h3>\n

\"Thibault<\/p>\n

\u201cNh\u1eefng \u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7 ti\u1ebfp t\u1ee5c thay \u0111\u1ed5i m\u1ecdi ng\u00e0nh v\u00e0 vai tr\u00f2 c\u00f4ng vi\u1ec7c tr\u00ean to\u00e0n th\u1ebf gi\u1edbi, v\u00e0 ng\u00e0nh kh\u00e1ch s\u1ea1n ch\u1eafc ch\u1eafn kh\u00f4ng ph\u1ea3i l\u00e0 ngo\u1ea1i l\u1ec7. Trong 15 n\u0103m t\u1edbi, t\u00f4i th\u1ea5y m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 ph\u00e1t huy t\u00e1c d\u1ee5ng s\u1ebd thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta v\u1eadn h\u00e0nh. Th\u1ee9 nh\u1ea5t, AI v\u00e0 c\u00e1c thu\u1eadt to\u00e1n s\u1ebd t\u1ea1o ra nh\u1eefng c\u00f4ng vi\u1ec7c m\u1edbi trong ng\u00e0nh v\u00e0 s\u1ebd cho ph\u00e9p ch\u00fang ta n\u00e2ng cao h\u01a1n n\u1eefa tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch. Vi\u1ec7c theo d\u00f5i t\u0103ng c\u01b0\u1eddng s\u1ebd cho ph\u00e9p ch\u00fang ta thu th\u1eadp th\u00eam d\u1eef li\u1ec7u v\u00e0 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m si\u00eau c\u00e1 nh\u00e2n h\u00f3a cho kh\u00e1ch c\u1ee7a m\u00ecnh. V\u00e0 cu\u1ed1i c\u00f9ng, c\u00f4ng ngh\u1ec7 gi\u1ecdng n\u00f3i v\u00e0 speak-to-order (ra l\u1ec7nh b\u1eb1ng gi\u1ecdng n\u00f3i) s\u1ebd mang l\u1ea1i nh\u1eefng k\u00eanh ph\u00e2n ph\u1ed1i m\u1edbi. Vi\u1ec7c ph\u00e2n ph\u1ed1i s\u1ebd tr\u1edf n\u00ean \u00edt ph\u1ee9c t\u1ea1p h\u01a1n nhi\u1ec1u, v\u1edbi c\u00e1c API (Application Programming Interface – Giao di\u1ec7n l\u1eadp tr\u00ecnh \u1ee9ng d\u1ee5ng) cho ph\u00e9p t\u1ea5t c\u1ea3 c\u00e1c h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi nhau.\u201d<\/p>\n<\/section>\n

\n

Tamie Matthews \u2013 RevenYou<\/h3>\n

\"Tamie<\/p>\n

\u201cH\u01b0\u1edbng t\u1edbi t\u01b0\u01a1ng lai, ch\u00ednh s\u1ef1 s\u00e1ng t\u1ea1o th\u1ef1c s\u1ef1 s\u1ebd n\u1ed5i b\u1eadt so v\u1edbi v\u00f4 s\u1ed1 kh\u00e1ch s\u1ea1n \u0111ang t\u00ecm c\u00e1ch ki\u1ebfm ti\u1ec1n. Kh\u00e1ch du l\u1ecbch s\u1ebd ng\u00e0y c\u00e0ng kh\u1eaft khe h\u01a1n. H\u1ecd s\u1ebd ng\u00e0y c\u00e0ng mu\u1ed1n g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u00e0 th\u1ec3 hi\u1ec7n tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, v\u00ec v\u1eady nh\u1eefng kh\u00e1ch s\u1ea1n ph\u00e1t tri\u1ec3n m\u1ea1nh s\u1ebd l\u00e0 nh\u1eefng kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 ‘s\u1ed1ng \u1ea3o’ v\u00e0 \u0111\u1ed9c \u0111\u00e1o. H\u1ecd s\u1ebd c\u00f3 \u00e1nh s\u00e1ng ph\u00f9 h\u1ee3p, ph\u00f4ng n\u1ec1n ho\u00e0n h\u1ea3o, trang tr\u00ed \u0111\u1eb9p m\u1eaft, cocktail ph\u00f9 h\u1ee3p v\u00e0 gh\u1ebf sofa ho\u00e0n h\u1ea3o.
\nVi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u1ecba ph\u01b0\u01a1ng \u0111\u00edch th\u1ef1c s\u1ebd r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 th\u00fac \u0111\u1ea9y m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kinh doanh th\u00e0nh c\u00f4ng, h\u01b0\u1edbng \u0111\u1ebfn gi\u1ea3i tr\u00ed. Kh\u00e1ch s\u1ebd t\u00ecm \u0111\u1ebfn kh\u00e1ch s\u1ea1n \u0111\u1ec3 l\u1ea5y c\u1ea3m h\u1ee9ng v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng, nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c \u1ee9ng d\u1ee5ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i qua qu\u1ea7y l\u1ec5 t\u00e2n v\u1edbi t\u1ea5m panel Perspex (t\u1ea5m ch\u1eafn acrylic) \u1edf gi\u1eefa.\u201d<\/p>\n

\u201cKh\u00e1ch s\u1ebd t\u00ecm \u0111\u1ebfn kh\u00e1ch s\u1ea1n \u0111\u1ec3 l\u1ea5y c\u1ea3m h\u1ee9ng v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng, nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c \u1ee9ng d\u1ee5ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i qua qu\u1ea7y l\u1ec5 t\u00e2n v\u1edbi t\u1ea5m panel Perspex \u1edf gi\u1eefa.\u201d<\/em><\/p><\/blockquote>\n<\/section>\n

\n

Josh Beckwith \u2013 Sojern<\/h3>\n

\"Josh<\/p>\n

\u201cT\u01b0\u01a1ng lai c\u1ee7a du l\u1ecbch ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 \u1ed5n \u0111\u1ecbnh c\u1ee7a h\u1ec7 sinh th\u00e1i c\u1ee7a ch\u00fang ta, v\u00ec v\u1eady ch\u00fang ta c\u1ea7n t\u1eadp trung v\u00e0o t\u00e1c \u0111\u1ed9ng m\u00e0 ch\u00fang ta \u0111ang g\u00e2y ra cho th\u1ebf gi\u1edbi t\u1ef1 nhi\u00ean. N\u1ebfu ch\u00fang ta mu\u1ed1n c\u00f3 c\u00e1c chuy\u1ebfn \u0111i s\u0103n \u1edf C\u00f4ng vi\u00ean Qu\u1ed1c gia Kruger, ho\u1eb7c b\u01a1i c\u00f9ng c\u00e1 nhi\u1ec7t \u0111\u1edbi \u1edf Maldives, th\u00ec du l\u1ecbch ph\u1ea3i gi\u1ea3m l\u01b0\u1ee3ng kh\u00ed th\u1ea3i carbon, gi\u00fap gi\u1ea3m s\u1ef1 n\u00f3ng l\u00ean to\u00e0n c\u1ea7u, ch\u1ed1ng l\u1ea1i m\u1ef1c n\u01b0\u1edbc bi\u1ec3n d\u00e2ng cao v\u00e0 h\u1ed7 tr\u1ee3 ph\u1ee5c h\u1ed3i c\u00e1c lo\u00e0i c\u00f3 nguy c\u01a1 tuy\u1ec7t ch\u1ee7ng.
\nT\u00f4i d\u1ef1 \u0111o\u00e1n c\u00e1c ch\u00ednh ph\u1ee7 s\u1ebd tham gia nhi\u1ec1u h\u01a1n v\u00e0o l\u0129nh v\u1ef1c n\u00e0y, bao g\u1ed3m c\u1ea3 c\u00e1c th\u1ecb tr\u01b0\u1eddng \u0111i du l\u1ecbch l\u1edbn \u0111\u1ea3m nh\u1eadn nhi\u1ec1u tr\u00e1ch nhi\u1ec7m h\u01a1n khi n\u00f3i \u0111\u1ebfn vi\u1ec7c b\u00f9 \u0111\u1eafp ch\u1ea5t th\u1ea3i v\u00e0 kh\u00ed th\u1ea3i t\u1eeb d\u00e2n s\u1ed1 c\u1ee7a h\u1ecd \u0111i du l\u1ecbch n\u01b0\u1edbc ngo\u00e0i. Nhi\u1ec1u kh\u00e1ch s\u1ea1n v\u00e0 h\u00e3ng h\u00e0ng kh\u00f4ng \u0111\u00e3 qu\u1ea3ng b\u00e1 v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ec1n v\u1eefng m\u00e0 h\u1ecd x\u00e2y d\u1ef1ng trong m\u00f4 h\u00ecnh kinh doanh c\u1ee7a m\u00ecnh, nh\u01b0ng v\u1edbi m\u1ed9t ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng kh\u00f3 t\u00ednh \u2013 h\u1ecd s\u1ebd c\u1ea7n ph\u1ea3i l\u00e0m \u0111i\u1ec1u n\u00e0y m\u1ed9t c\u00e1ch ch\u00e2n th\u1ef1c \u0111\u1ec3 thu h\u00fat nhi\u1ec1u kh\u00e1ch du l\u1ecbch \u0111\u1eb7t ph\u00f2ng v\u1edbi h\u1ecd h\u01a1n.\u201d<\/p>\n<\/section>\n

\n

Derek Martin \u2013 TrevPAR World<\/h3>\n

\"Derek<\/p>\n

\u201cTrong 15 n\u0103m t\u1edbi, ng\u00e0nh s\u1ebd quay tr\u1edf l\u1ea1i t\u1eadp trung v\u00e0o con ng\u01b0\u1eddi v\u00e0 kh\u00f4ng qu\u00e1 t\u1eadp trung v\u00e0o c\u00f4ng ngh\u1ec7. C\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111ang ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t qu\u00e1 kh\u1ea3 n\u0103ng hi\u1ec3u nh\u1eefng g\u00ec th\u1ef1c s\u1ef1 quan tr\u1ecdng trong kinh doanh c\u1ee7a ch\u00fang ta, v\u00e0 \u0111i\u1ec1u n\u00e0y \u0111ang c\u00f3 t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c \u0111\u1ebfn doanh thu v\u00e0 thi\u1ebft l\u1eadp ph\u00e2n ph\u1ed1i trong l\u0129nh v\u1ef1c kh\u00e1ch s\u1ea1n. T\u00f4i th\u1ea5y s\u1ef1 t\u1eadp trung chuy\u1ec3n t\u1eeb si\u00eau t\u1eadp trung v\u00e0o ph\u1ea7n m\u1ec1m v\u00e0 h\u1ec7 th\u1ed1ng, sang c\u00e1ch ch\u00fang ta c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a con ng\u01b0\u1eddi c\u1ee7a m\u00ecnh \u0111\u1ec3 sau \u0111\u00f3 t\u1ed1i \u0111a h\u00f3a c\u00f4ng ngh\u1ec7 c\u00f3 s\u1eb5n.\u201d<\/p>\n<\/section>\n

\n

Erik Tengen \u2013 Oaky<\/h3>\n

\"Erik<\/p>\n

\u201cTrong 15 n\u0103m n\u1eefa, ch\u00fang ta s\u1ebd c\u00f3 th\u1ec3 du l\u1ecbch \u1ea3o \u0111\u1ebfn b\u1ea5t k\u1ef3 n\u01a1i n\u00e0o tr\u00ean tr\u00e1i \u0111\u1ea5t t\u1eeb ph\u00f2ng kh\u00e1ch c\u1ee7a m\u00ecnh, nh\u1eefng chuy\u1ebfn du l\u1ecbch bao g\u1ed3m c\u1ea3 c\u1ea3m gi\u00e1c v\u1ec1 gi\u00f3 v\u00e0 m\u00f9i. Nh\u01b0ng, b\u1ea5t ch\u1ea5p nh\u1eefng ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7 c\u00f3 s\u1eb5n n\u00e0y, h\u1ea7u h\u1ebft ch\u00fang ta s\u1ebd th\u00edch s\u1ef1 hi\u1ebfu kh\u00e1ch ki\u1ec3u c\u0169 v\u00e0 m\u1ecdi th\u1ee9 \u0111i k\u00e8m v\u1edbi vi\u1ec7c t\u1eadn h\u01b0\u1edfng th\u1ebf gi\u1edbi t\u01b0\u01a1i \u0111\u1eb9p c\u1ee7a ch\u00fang ta trong cu\u1ed9c s\u1ed1ng th\u1ef1c.\u201d<\/p>\n

\u201cTrong 15 n\u0103m n\u1eefa, ch\u00fang ta s\u1ebd c\u00f3 th\u1ec3 du l\u1ecbch \u1ea3o \u0111\u1ebfn b\u1ea5t k\u1ef3 n\u01a1i n\u00e0o tr\u00ean tr\u00e1i \u0111\u1ea5t t\u1eeb ph\u00f2ng kh\u00e1ch c\u1ee7a m\u00ecnh, nh\u1eefng chuy\u1ebfn du l\u1ecbch bao g\u1ed3m c\u1ea3 c\u1ea3m gi\u00e1c v\u1ec1 gi\u00f3 v\u00e0 m\u00f9i. Nh\u01b0ng \u2026 h\u1ea7u h\u1ebft ch\u00fang ta s\u1ebd th\u00edch s\u1ef1 hi\u1ebfu kh\u00e1ch ki\u1ec3u c\u0169.\u201d<\/em><\/p><\/blockquote>\n<\/section>\n

\n

Marc Horner \u2013 InnQuest Software<\/h3>\n

\"Marc<\/p>\n

\u201cNg\u00e0nh du l\u1ecbch v\u00e0 ch\u1ed7 \u1edf s\u1ebd chuy\u1ec3n t\u1eeb c\u00e1c gi\u1ea3i ph\u00e1p ‘t\u1ea5t c\u1ea3 trong m\u1ed9t’ c\u1ed1 g\u1eafng bao qu\u00e1t t\u1ea5t c\u1ea3 c\u00e1c c\u01a1 s\u1edf, sang c\u00e1c nh\u00e0 cung c\u1ea5p t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch (v\u00e0 ho\u00e0n to\u00e0n). \u0110i\u1ec1u n\u00e0y s\u1ebd cho ph\u00e9p m\u1ecdi doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c h\u1ec7 th\u1ed1ng ri\u00eang bi\u1ec7t c\u1ee7a h\u1ecd v\u1edbi c\u00e1c th\u00e0nh ph\u1ea7n m\u00e0 h\u1ecd c\u1ea7n ri\u00eang l\u1ebb. S\u1ebd c\u00f3 \u00edt s\u1ef1 can thi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean h\u01a1n, v\u1edbi vi\u1ec7c kh\u00e1ch du l\u1ecbch ki\u1ec3m so\u00e1t ho\u00e0n to\u00e0n vi\u1ec7c nh\u1eadn ph\u00f2ng, tham quan, \u0111\u01b0a \u0111\u00f3n, g\u1ecdi m\u00f3n \u0103n v\u00e0 tr\u1ea3 ph\u00f2ng t\u1eeb l\u00f2ng b\u00e0n tay c\u1ee7a h\u1ecd (ho\u1eb7c theo l\u1ec7nh c\u1ee7a gi\u1ecdng n\u00f3i c\u1ee7a h\u1ecd).
\nTrong m\u1ed9t m\u00f4i tr\u01b0\u1eddng nh\u01b0 v\u1eady, nh\u00e2n vi\u00ean ng\u00e0nh s\u1ebd tr\u1edf n\u00ean quan tr\u1ecdng nh\u01b0 ‘ch\u1ee7 nh\u00e0’. H\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u th\u1eddi gian h\u01a1n \u0111\u1ec3 tham gia v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch c\u1ee7a m\u00ecnh, thay v\u00ec c\u1ea7n cung c\u1ea5p ch\u00eca kh\u00f3a ho\u1eb7c \u0111i\u1ec1u khi\u1ec3n ph\u1ea7n m\u1ec1m kh\u00e1ch s\u1ea1n.\u201d<\/p>\n<\/section>\n

\n

Christopher Cooper \u2013 Christopher Cooper Consults LTD<\/h3>\n

\"Christopher<\/p>\n

\u201cTrong t\u01b0\u01a1ng lai c\u1ee7a ch\u00fang ta, du l\u1ecbch trong n\u01b0\u1edbc s\u1ebd ng\u00e0y c\u00e0ng b\u1ecb thay th\u1ebf t\u1eeb \u0111\u01b0\u1eddng h\u00e0ng kh\u00f4ng sang \u0111\u01b0\u1eddng s\u1eaft, \u1edf nh\u1eefng n\u01a1i c\u00f3 tuy\u1ebfn \u0111\u01b0\u1eddng. Du h\u00e0nh v\u00e0o v\u0169 tr\u1ee5 c\u00f3 th\u1ec3 th\u00e1ch th\u1ee9c s\u1ef1 thi\u1ebfu \u0111\u1ed5i m\u1edbi trong du l\u1ecbch h\u00e0ng kh\u00f4ng c\u1ed5 \u0111i\u1ec3n, v\u00e0 wifi mi\u1ec5n ph\u00ed, nhanh ch\u00f3ng, kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c mong \u0111\u1ee3i nh\u01b0 m\u1ed9t ti\u00eau chu\u1ea9n khi bay. Ch\u1ed7 \u1edf trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p s\u1ebd nh\u1ecf h\u01a1n, s\u1ea1ch h\u01a1n v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n, v\u00e0 vi\u1ec7c nh\u1eadn ph\u00f2ng kh\u00f4ng c\u1ea7n ch\u00eca kh\u00f3a th\u00f4ng qua nh\u1eadn d\u1ea1ng khu\u00f4n m\u1eb7t s\u1ebd tr\u1edf th\u00e0nh ti\u00eau chu\u1ea9n. \u0110\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1eeb xa, c\u00e1c kh\u00e1ch s\u1ea1n s\u1ebd t\u1ea1o ra tr\u1ea3i nghi\u1ec7m n\u00e2ng cao v\u00e0 ph\u00f9 h\u1ee3p h\u01a1n, v\u00ec l\u00e0m vi\u1ec7c b\u00ean ngo\u00e0i v\u0103n ph\u00f2ng v\u1eabn l\u00e0 m\u1ed9t ti\u00eau chu\u1ea9n.\u201d<\/p>\n

\u201cDu h\u00e0nh v\u00e0o v\u0169 tr\u1ee5 c\u00f3 th\u1ec3 th\u00e1ch th\u1ee9c s\u1ef1 thi\u1ebfu \u0111\u1ed5i m\u1edbi trong du l\u1ecbch h\u00e0ng kh\u00f4ng c\u1ed5 \u0111i\u1ec3n. Ch\u1ed7 \u1edf trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p s\u1ebd nh\u1ecf h\u01a1n, s\u1ea1ch h\u01a1n v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n, v\u00e0 vi\u1ec7c nh\u1eadn ph\u00f2ng kh\u00f4ng c\u1ea7n ch\u00eca kh\u00f3a th\u00f4ng qua nh\u1eadn d\u1ea1ng khu\u00f4n m\u1eb7t s\u1ebd tr\u1edf th\u00e0nh ti\u00eau chu\u1ea9n.\u201d<\/em><\/p><\/blockquote>\n<\/section>\n

\n

Rodd Herron \u2013 Cendyn<\/h3>\n

\"Rodd<\/p>\n

\u201c\u0110\u1ea1i d\u1ecbch c\u00f3 th\u1ec3 \u0111\u00e3 m\u1edf ra m\u1ed9t k\u1ef7 nguy\u00ean m\u1edbi c\u1ee7a c\u00f4ng ngh\u1ec7 kh\u00f4ng ti\u1ebfp x\u00fac cho ng\u00e0nh kh\u00e1ch s\u1ea1n, nh\u01b0ng trong t\u01b0\u01a1ng lai, c\u00e1c kh\u00e1ch s\u1ea1n s\u1ebd s\u1eed d\u1ee5ng \u0111i\u1ec1u n\u00e0y l\u00e0m b\u00e0n \u0111\u1ea1p \u0111\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a v\u00e0 li\u1ec1n m\u1ea1ch h\u01a1n n\u1eefa cho kh\u00e1ch. V\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p, c\u00e1c kh\u00e1ch s\u1ea1n s\u1ebd s\u1eed d\u1ee5ng c\u00e1c thi\u1ebft b\u1ecb nh\u01b0 ki-\u1ed1t nh\u1eadn ph\u00f2ng v\u00e0 iPad trong ph\u00f2ng kh\u00f4ng ch\u1ec9 \u0111\u1ec3 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n m\u00e0 c\u00f2n \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u \u0111\u1ec3 t\u1ea1o ra nh\u1eefng kho\u1ea3nh kh\u1eafc ‘wow’ d\u1eabn \u0111\u1ebfn nh\u1eefng \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u00e0 c\u00e1c chuy\u1ebfn th\u0103m l\u1eb7p l\u1ea1i. V\u1edbi d\u1eef li\u1ec7u l\u01b0u tr\u00fa tr\u01b0\u1edbc \u0111\u00f3 c\u1ee7a kh\u00e1ch, b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ph\u00f2ng c\u1ee7a h\u1ecd \u0111\u00e3 c\u00f3 s\u1eb5n nh\u1eefng chi\u1ebfc g\u1ed1i kh\u00f4ng g\u00e2y d\u1ecb \u1ee9ng m\u00e0 h\u1ecd lu\u00f4n y\u00eau c\u1ea7u v\u00e0 n\u1ebfu m\u1ed9t kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft b\u1ecb ho\u00e3n chuy\u1ebfn bay d\u1eabn \u0111\u1ebfn vi\u1ec7c nh\u1eadn ph\u00f2ng mu\u1ed9n, m\u1ed9t th\u00f4ng b\u00e1o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn b\u1ebfp \u0111\u1ec3 g\u1eedi l\u00ean m\u1ed9t m\u00f3n \u0103n nh\u1eb9 d\u1ef1a tr\u00ean c\u00e1c giao d\u1ecbch mua h\u00e0ng trong ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3. V\u1edbi c\u00f4ng ngh\u1ec7 kh\u00f4ng ti\u1ebfp x\u00fac \u1edf v\u1ecb tr\u00ed h\u00e0ng \u0111\u1ea7u, m\u1ecdi th\u1ee9 \u0111\u1ec1u c\u00f3 th\u1ec3.\u201d<\/p>\n<\/section>\n

\n

Jeffrey Messud \u2013 Aspire Software<\/h3>\n

\"Jeffrey<\/p>\n

\u201cH\u01b0\u1edbng t\u1edbi t\u01b0\u01a1ng lai, ng\u00e0nh c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n s\u1ebd ng\u00e0y c\u00e0ng \u00edt b\u1ecb ph\u00e2n m\u1ea3nh h\u01a1n. Theo th\u1eddi gian, s\u1ef1 h\u1ee3p nh\u1ea5t v\u00e0 ti\u00eau chu\u1ea9n h\u00f3a to\u00e0n c\u1ea7u c\u1ee7a c\u00e1c h\u1ec7 th\u1ed1ng s\u1ebd t\u0103ng t\u1ed1c, v\u00e0 cu\u1ed1i c\u00f9ng c\u00e1c gi\u1ea3i ph\u00e1p thanh to\u00e1n s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a c\u00e2u \u0111\u1ed1, cu\u1ed1i c\u00f9ng tr\u1edf th\u00e0nh \u0111\u1ed9ng l\u1ef1c quy\u1ebft \u0111\u1ecbnh ch\u00ednh cho kh\u00e1ch du l\u1ecbch v\u00e0 c\u00e1c nh\u00e0 khai th\u00e1c kinh doanh kh\u00e1ch s\u1ea1n.\u201d<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

T\u1ea7m nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai c\u1ee7a ng\u00e0nh du l\u1ecbch t\u1eeb c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u Susan Wheeldon \u2013 Airbnb \u201cCh\u00fang ta \u0111ang ch\u1ee9ng ki\u1ebfn nh\u1eefng thay \u0111\u1ed5i c\u01a1 b\u1ea3n trong c\u00e1ch m\u1ecdi ng\u01b0\u1eddi \u0111i du l\u1ecbch, v\u1edbi ranh gi\u1edbi gi\u1eefa du l\u1ecbch v\u00e0 cu\u1ed9c s\u1ed1ng ng\u00e0y c\u00e0ng m\u1edd nh\u1ea1t. Nhi\u1ec1u ng\u01b0\u1eddi may m\u1eafn c\u00f3 th\u1ec3 […]<\/p>\n","protected":false},"author":1,"featured_media":452755,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"1","post_reading_time_wpm":"500","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"footnotes":""},"categories":[172],"tags":[],"class_list":["post-451897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=451897"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451897\/revisions"}],"predecessor-version":[{"id":452756,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451897\/revisions\/452756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/452755"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=451897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=451897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=451897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}