{"id":451726,"date":"2025-07-09T07:47:06","date_gmt":"2025-07-09T07:47:06","guid":{"rendered":"https:\/\/otavietnam.com\/?p=451726"},"modified":"2025-07-09T07:47:06","modified_gmt":"2025-07-09T07:47:06","slug":"tao-quy-trinh-van-hanh-tieu-chuan-sop-cua-khach-san","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/tao-quy-trinh-van-hanh-tieu-chuan-sop-cua-khach-san\/","title":{"rendered":"T\u1ea1o Quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n (SOP) c\u1ee7a kh\u00e1ch s\u1ea1n"},"content":{"rendered":"<h1>4 B\u01b0\u1edbc \u0110\u01a1n Gi\u1ea3n \u0110\u1ec3 T\u1ea1o SOP Kh\u00e1ch S\u1ea1n (+7 M\u1eabu C\u00f3 Th\u1ec3 T\u00f9y Ch\u1ec9nh)<\/h1>\n<h2>T\u1ea1i sao SOP Kh\u00e1ch S\u1ea1n L\u1ea1i Quan Tr\u1ecdng?<\/h2>\n<p>Quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n (SOP) c\u1ee7a kh\u00e1ch s\u1ea1n b\u1ea3o v\u1ec7 nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3, ch\u00ednh x\u00e1c, an to\u00e0n v\u00e0 nh\u1ea5t qu\u00e1n. Trong m\u1ed9t ng\u00e0nh c\u00f3 t\u1ef7 l\u1ec7<br \/>\n<span style=\"color: red;\">thay \u0111\u1ed5i nh\u00e2n vi\u00ean cao<\/span>, c\u00e1c quy tr\u00ecnh n\u00e0y gi\u00fap nh\u00e2n vi\u00ean tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 v\u00e0 an to\u00e0n l\u00fd t\u01b0\u1edfng c\u1ee7a kh\u00e1ch s\u1ea1n. <strong>SOP c\u0169ng gi\u00fap \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u v\u00ec ch\u00fang \u0111\u00f3ng vai tr\u00f2 l\u00e0 m\u1ed9t b\u1ed9 quy t\u1eafc v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ed1 \u0111\u1ecbnh \u0111\u1ec3 l\u00e0m theo m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 li\u00ean t\u1ee5c tham kh\u1ea3o.<\/strong><\/p>\n<p>SOP kh\u00e1ch s\u1ea1n c\u0169ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n duy tr\u00ec tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ea1nh tranh. Khi kh\u00e1ch \u1edf l\u1ea1i, h\u1ecd mong \u0111\u1ee3i m\u1ed9t tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n. \u0110\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng quen, b\u1ea5t k\u1ef3 s\u1ef1 kh\u00f4ng nh\u1ea5t qu\u00e1n n\u00e0o v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ho\u1eb7c quy tr\u00ecnh c\u00f3 th\u1ec3 c\u00f3 \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c.<\/p>\n<p>Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd xem x\u00e9t c\u00e1ch vi\u1ebft m\u1ed9t quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n m\u00e0 nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n s\u1ebd th\u1ef1c s\u1ef1 s\u1eed d\u1ee5ng, bao g\u1ed3m m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 SOP t\u1eeb c\u00e1c kh\u00e1ch s\u1ea1n c\u1ee7a t\u00f4i.<\/p>\n<p><b>Tr\u01b0\u1edbc ti\u00ean, n\u1ebfu b\u1ea1n mu\u1ed1n t\u00f9y ch\u1ec9nh SOP v\u00e0 danh s\u00e1ch ki\u1ec3m tra kh\u00e1ch s\u1ea1n l\u00e0m s\u1eb5n c\u1ee7a Cloudbeds, h\u00e3y t\u1ea3i xu\u1ed1ng t\u1ea1i \u0111\u00e2y:<\/b><\/p>\n<ul>\n<li><a href=\"#\"><b>SOP D\u1ecdn Ph\u00f2ng<\/b><\/a><\/li>\n<li><a href=\"#\"><b>SOP L\u1ec5 T\u00e2n<\/b><\/a><\/li>\n<li><a href=\"#\"><b>SOP Th\u1ef1c Ph\u1ea9m &amp; \u0110\u1ed3 U\u1ed1ng<\/b><\/a><\/li>\n<li><a href=\"#\"><b>SOP K\u1ef9 Thu\u1eadt &amp; B\u1ea3o Tr\u00ec<\/b><\/a><\/li>\n<li><a href=\"#\"><b>SOP Thanh To\u00e1n<\/b><\/a><\/li>\n<li><a href=\"#\"><b>SOP Ph\u00e2n Ph\u1ed1i (OTA, ng\u01b0\u1eddi b\u00e1n bu\u00f4n v\u00e0 \u0111\u1ea1i l\u00fd du l\u1ecbch)<\/b><\/a><\/li>\n<li><a href=\"#\"><b>SOP Thi\u1ebft L\u1eadp S\u1ef1 Hi\u1ec7n Di\u1ec7n Tr\u1ef1c Tuy\u1ebfn (marketing kh\u00e1ch s\u1ea1n &amp; truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i)<\/b><\/a><\/li>\n<\/ul>\n<h2>SOP Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec?<\/h2>\n<p><strong>Quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n (SOP) l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c h\u01b0\u1edbng d\u1eabn chung \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong ng\u00e0nh kh\u00e1ch s\u1ea1n \u0111\u1ec3 m\u00f4 t\u1ea3 c\u00e1ch ho\u00e0n th\u00e0nh m\u1ed9t nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3.<\/strong> H\u00e3y coi n\u00f3 nh\u01b0 m\u1ed9t c\u00f4ng th\u1ee9c: m\u1ed7i b\u01b0\u1edbc ph\u1ea3i \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng, v\u00e0 khi m\u1ed7i b\u01b0\u1edbc \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n, k\u1ebft qu\u1ea3 l\u00e0 gi\u1ed1ng nhau &#8211; b\u1ea5t k\u1ec3 ai th\u1ef1c hi\u1ec7n n\u00f3. N\u00f3 c\u0169ng li\u00ean quan \u0111\u1ebfn s\u1ef1 an to\u00e0n: khi m\u1ed7i b\u01b0\u1edbc trong c\u00f4ng th\u1ee9c \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7, m\u00f3n \u0103n ph\u1ea3i an to\u00e0n \u0111\u1ec3 \u0103n.<\/p>\n<p>Quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch s\u1ea1n l\u00e0 c\u00f4ng th\u1ee9c gi\u00fap c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ea1n di\u1ec5n ra su\u00f4n s\u1ebb, an to\u00e0n v\u00e0 hi\u1ec7u qu\u1ea3 &#8211; b\u1ea5t k\u1ec3 nh\u00e2n vi\u00ean n\u00e0o \u0111ang l\u00e0m vi\u1ec7c trong m\u1ed9t ca c\u1ee5 th\u1ec3.<\/p>\n<p>Trong ng\u00e0nh kh\u00e1ch s\u1ea1n, SOP kh\u00f4ng ch\u1ec9 l\u00e0 danh s\u00e1ch ki\u1ec3m tra. Ch\u00fang ghi l\u1ea1i quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u00f3 th\u1ec3 tr\u1ea3i r\u1ed9ng tr\u00ean c\u00e1c b\u1ed9 ph\u1eadn c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn c\u00e1c th\u00f3i quen c\u00f3 t\u1ea7m nh\u00ecn cao, r\u1ee7i ro cao ho\u1eb7c c\u00f3 t\u00e1c \u0111\u1ed9ng cao. V\u00e0, gi\u1ed1ng nh\u01b0 m\u1ed9t c\u00f4ng th\u1ee9c, ch\u00fang tr\u00ecnh b\u00e0y chi ti\u1ebft t\u1eebng b\u01b0\u1edbc \u0111\u1ec3 r\u00f5 r\u00e0ng c\u00e1ch \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/p>\n<h2>L\u00e0m Th\u1ebf N\u00e0o \u0110\u1ec3 Vi\u1ebft SOP Kh\u00e1ch S\u1ea1n?<\/h2>\n<p>Th\u1eadt kh\u00f4ng may, SOP th\u01b0\u1eddng b\u1ecb b\u1ecf qua cho \u0111\u1ebfn khi qu\u00e1 mu\u1ed9n. Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, ch\u1ec9 khi m\u1ed9t s\u1ef1 c\u1ed1 nguy hi\u1ec3m, \u0111\u00e1ng x\u1ea5u h\u1ed5 ho\u1eb7c t\u1ed1n k\u00e9m x\u1ea3y ra th\u00ec m\u1edbi r\u00f5 r\u00e0ng r\u1eb1ng c\u1ea7n c\u00f3 m\u1ed9t quy tr\u00ecnh. V\u00ec v\u1eady, \u0111\u1eebng ch\u1edd \u0111\u1ee3i \u0111\u1ec3 b\u1eaft \u0111\u1ea7u vi\u1ebft quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n! \u0110\u00f3 l\u00e0 m\u1ed9t s\u1ef1 \u0111\u1ea7u t\u01b0 x\u1ee9ng \u0111\u00e1ng.<\/p>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n v\u00e0 ch\u1ee7 nh\u00e0 m\u1edbi, vi\u1ec7c b\u1eaft \u0111\u1ea7u x\u00e2y d\u1ef1ng quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 kh\u0103n. \u0110\u1eebng \u0111\u1ec3 \u0111i\u1ec1u \u0111\u00f3 ng\u0103n c\u1ea3n b\u1ea1n b\u1eaft \u0111\u1ea7u! B\u1eaft \u0111\u1ea7u nh\u1ecf, x\u00e2y d\u1ef1ng \u0111\u1ed9ng l\u1ef1c v\u00e0 t\u1eadn h\u01b0\u1edfng qu\u00e1 tr\u00ecnh. B\u1ea1n s\u1ebd ng\u1ea1c nhi\u00ean v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n h\u1ecdc \u0111\u01b0\u1ee3c v\u1ec1 quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh v\u00e0 nh\u1eefng quy tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 hi\u1ec7u qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o trong vi\u1ec7c c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 l\u1ee3i nhu\u1eadn t\u1ed5ng th\u1ec3!<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i b\u01b0\u1edbc c\u1ea7n tu\u00e2n theo \u0111\u1ec3 chu\u1ea9n b\u1ecb t\u00e0i li\u1ec7u SOP cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n:<\/p>\n<h3>B\u01b0\u1edbc 1: X\u00e1c \u0110\u1ecbnh C\u00e1c L\u0129nh V\u1ef1c C\u1ee5 Th\u1ec3 C\u00f3 Th\u1ec3 H\u01b0\u1edfng L\u1ee3i<\/h3>\n<p>Trong c\u00e1c kh\u00e1ch s\u1ea1n v\u00e0 nh\u00e0 tr\u1ecd nh\u1ecf h\u01a1n, c\u00f3 th\u1ec3 c\u00f3 \u00edt s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn, v\u00ec v\u1eady quy tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia nh\u1ecf theo vai tr\u00f2 ho\u1eb7c ch\u1ee9c n\u0103ng. N\u00f3 c\u0169ng c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u01a1n gi\u1ea3n \u0111\u01b0\u1ee3c chia theo m\u1eb7t tr\u01b0\u1edbc v\u00e0 m\u1eb7t sau.<\/p>\n<p>H\u00e3y xem x\u00e9t:<\/p>\n<ul>\n<li>\u0110\u1ed9i ng\u0169 l\u1ec5 t\u00e2n<\/li>\n<li>\u0110\u1ed9i ng\u0169 h\u01b0\u1edbng d\u1eabn kh\u00e1ch<\/li>\n<li>\u0110\u1ed9i ng\u0169 ph\u1ee5c v\u1ee5 \u0111\u1ed3 \u0103n &amp; th\u1ee9c u\u1ed1ng<\/li>\n<li>\u0110\u1ed9i ng\u0169 d\u1ecdn ph\u00f2ng<\/li>\n<li>\u0110\u1ed9i ng\u0169 b\u1ea3o tr\u00ec<\/li>\n<li>\u0110\u1ed9i ng\u0169 b\u00e1n h\u00e0ng v\u00e0 marketing<\/li>\n<li>\u0110\u1ed9i ng\u0169 nh\u00e2n s\u1ef1<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 2: X\u00e1c \u0110\u1ecbnh Nhi\u1ec7m V\u1ee5 Cho T\u1eebng B\u1ed9 Ph\u1eadn<\/h3>\n<p>Sau khi b\u1ea1n \u0111\u00e3 x\u00e1c \u0111\u1ecbnh b\u1ed9 ph\u1eadn n\u00e0o c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb SOP, h\u00e3y l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u1ea7n \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n h\u00f3a. \u0110\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y:<\/p>\n<ul>\n<li><b>H\u1ecfi \u00fd ki\u1ebfn nh\u00e2n vi\u00ean<\/b>. Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n s\u1ebd bi\u1ebft r\u00f5 h\u01a1n b\u1ea5t k\u1ef3 ai quy tr\u00ecnh n\u00e0o c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 nh\u1ea5t qu\u00e1n h\u01a1n.<\/li>\n<li><b>L\u1eadp danh s\u00e1ch c\u00e1c th\u00f3i quen ph\u1ed5 bi\u1ebfn<\/b>. T\u00ecm ki\u1ebfm c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u00ednh x\u00e1c v\u00e0 c\u00e1c quy tr\u00ecnh an to\u00e0n\/ph\u00e1p l\u00fd c\u1ea7n tu\u00e2n theo m\u1ed9t quy tr\u00ecnh ti\u00eau chu\u1ea9n.<\/li>\n<li><b>\u01afu ti\u00ean theo t\u00e1c \u0111\u1ed9ng<\/b>. B\u1ea1n mu\u1ed1n b\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c l\u0129nh v\u1ef1c c\u00f3 t\u1ea7m nh\u00ecn cao, t\u00e1c \u0111\u1ed9ng cao. \u0110\u00e2y th\u01b0\u1eddng l\u00e0 nh\u1eefng l\u0129nh v\u1ef1c t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch s\u1ea1n (nh\u01b0 l\u1ec5 t\u00e2n), c\u0169ng nh\u01b0 s\u1ee9c kh\u1ecfe v\u00e0 an to\u00e0n, truy\u1ec1n th\u00f4ng kh\u1ee7ng ho\u1ea3ng v\u00e0 chu\u1ea9n b\u1ecb \u1ee9ng ph\u00f3 th\u1ea3m h\u1ecda.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 3: X\u00e1c \u0110\u1ecbnh \u0110\u1ed1i T\u01b0\u1ee3ng C\u1ee7a B\u1ea1n<\/h3>\n<p>B\u1ea1n n\u00ean k\u1ebft th\u00fac v\u1edbi m\u1ed9t danh s\u00e1ch \u00edt nh\u1ea5t 2-3 quy tr\u00ecnh ch\u00ednh cho m\u1ed7i b\u1ed9 ph\u1eadn ph\u1ea3n \u00e1nh c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c l\u1eb7p l\u1ea1i th\u01b0\u1eddng xuy\u00ean nh\u1ea5t v\u00e0 c\u00f3 t\u1ea7m nh\u00ecn cao nh\u1ea5t. \u0110\u1ed1i v\u1edbi m\u1ed7i SOP, b\u1ea1n s\u1ebd mu\u1ed1n xem x\u00e9t nh\u1eefng \u0111i\u1ec1u sau:<\/p>\n<ul>\n<li><b>\u0110\u1ed1i t\u01b0\u1ee3ng l\u00e0 ai?<\/b> \u0110\u1eb7t ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i l\u00ean h\u00e0ng \u0111\u1ea7u \u0111\u1ec3 quy tr\u00ecnh ch\u00ednh x\u00e1c, ph\u00f9 h\u1ee3p v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng khi n\u00f3i \u0111\u1ebfn SOP li\u00ean quan \u0111\u1ebfn an to\u00e0n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n, v\u00ed d\u1ee5: ch\u1ea5n th\u01b0\u01a1ng ho\u1eb7c thi\u00ean tai.<\/li>\n<li><b>C\u00f3 b\u1ea5t k\u1ef3 r\u00e0o c\u1ea3n ng\u00f4n ng\u1eef n\u00e0o kh\u00f4ng?<\/b> N\u1ebfu v\u1eady, h\u00e3y c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh c\u00f9ng v\u1edbi v\u0103n b\u1ea3n; v\u00ed d\u1ee5: s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 c\u00f3 m\u0169i t\u00ean ch\u1ec9 \u0111\u1ebfn c\u00e1c l\u1ed1i tho\u00e1t hi\u1ec3m cho c\u00e1c tuy\u1ebfn \u0111\u01b0\u1eddng tho\u00e1t hi\u1ec3m khi h\u1ecfa ho\u1ea1n. SOP s\u1ebd v\u00f4 d\u1ee5ng n\u1ebfu ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i kh\u00f4ng th\u1ec3 hi\u1ec3u ch\u00fang!<\/li>\n<li><b>\u0110\u00e2y c\u00f3 ph\u1ea3i l\u00e0 m\u1ed9t c\u00e1ch l\u00e0m vi\u1ec7c m\u1edbi hay ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 ghi l\u1ea1i m\u1ed9t quy tr\u00ecnh hi\u1ec7n c\u00f3?<\/b> Khi gi\u1edbi thi\u1ec7u c\u00e1c quy tr\u00ecnh ho\u1eb7c nhi\u1ec7m v\u1ee5 l\u00e0m vi\u1ec7c m\u1edbi, b\u1ea1n s\u1ebd mu\u1ed1n l\u00ean l\u1ecbch \u0111\u00e0o t\u1ea1o v\u00e0 th\u1eddi gian tri\u1ec3n khai b\u1ed5 sung (m\u1eb7c d\u00f9 lu\u00f4n l\u00e0 m\u1ed9t \u00fd ki\u1ebfn hay \u0111\u1ec3 cung c\u1ea5p \u0111\u00e0o t\u1ea1o b\u1ed3i d\u01b0\u1ee1ng cho c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch th\u01b0\u1eddng xuy\u00ean).<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 4: Ghi L\u1ea1i Quy Tr\u00ecnh C\u1ee7a B\u1ea1n<\/h3>\n<p>C\u00e1ch d\u1ec5 nh\u1ea5t \u0111\u1ec3 b\u1eaft \u0111\u1ea7u l\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean v\u00e0 quan s\u00e1t c\u00e1ch m\u1ed9t nhi\u1ec7m v\u1ee5 hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. Sau \u0111\u00f3, vi\u1ebft ra c\u00e1c b\u01b0\u1edbc c\u1ee5 th\u1ec3 v\u00e0 s\u1eeda \u0111\u1ed5i ch\u00fang, n\u1ebfu c\u1ea7n, tr\u01b0\u1edbc khi ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc th\u00e0nh c\u00e1c h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng. Qu\u00e1 tr\u00ecnh quan s\u00e1t khuy\u1ebfn kh\u00edch s\u1ef1 tham gia c\u1ee7a nh\u00f3m v\u00e0 cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn tr\u1ef1c ti\u1ebfp v\u1ec1 c\u00e1ch m\u1ecdi ng\u01b0\u1eddi l\u00e0m vi\u1ec7c. M\u1ed9t quy tr\u00ecnh h\u1ee3p t\u00e1c l\u00e0m cho nh\u00e2n vi\u00ean c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng t\u00ecm th\u1ea5y SOP h\u1eefu \u00edch.<\/p>\n<p>\u0110\u1ed1i v\u1edbi vi\u1ec7c \u0111\u1ecbnh d\u1ea1ng quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch s\u1ea1n, m\u1ed9t s\u1ed1 c\u00f3 th\u1ec3 l\u00e0 danh s\u00e1ch ki\u1ec3m tra \u0111\u01a1n gi\u1ea3n, trong khi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c l\u00e0 c\u00e1c b\u01b0\u1edbc \u0111\u01b0\u1ee3c \u0111\u00e1nh s\u1ed1 ho\u1eb7c danh s\u00e1ch d\u1ea5u \u0111\u1ea7u d\u00f2ng ho\u1eb7c th\u1eadm ch\u00ed \u0111\u01b0\u1ee3c t\u1ea1o th\u00e0nh t\u1eeb nhi\u1ec1u th\u00e0nh ph\u1ea7n v\u00e0 \u0111o\u1ea1n h\u01b0\u1edbng d\u1eabn. Theo nguy\u00ean t\u1eafc chung, h\u00e3y c\u1ed1 g\u1eafng l\u00e0m cho SOP tr\u1ef1c quan v\u00e0 kh\u00f4ng qu\u00e1 n\u1eb7ng v\u1ec1 t\u1eeb ng\u1eef \u0111\u1ec3 ch\u00fang d\u1ec5 \u0111\u1ecdc v\u00e0 s\u1eed d\u1ee5ng. \u0110\u1ed1i v\u1edbi c\u00e1c SOP ph\u1ee9c t\u1ea1p h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 lu\u1ed3ng \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean nhanh ch\u00f3ng \u0111\u00e1nh gi\u00e1 \u0111\u00fang h\u01b0\u1edbng.<\/p>\n<p>\u0110\u1ecbnh d\u1ea1ng SOP th\u1ef1c s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a quy tr\u00ecnh, c\u0169ng nh\u01b0 c\u00e1ch nh\u00f3m c\u1ee7a b\u1ea1n s\u1ebd truy c\u1eadp n\u00f3 (v\u00ed d\u1ee5: gi\u1ea5y so v\u1edbi m\u00e1y t\u00ednh b\u1ea3ng ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng). M\u1eb7c d\u00f9 c\u00f3 c\u00e1c b\u1ea3n sao k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a SOP l\u00e0 h\u1eefu \u00edch v\u00e0 gi\u00fap kh\u1ea3 n\u0103ng truy c\u1eadp r\u1ed9ng r\u00e3i, nh\u01b0ng b\u1ea1n n\u00ean c\u00f3 m\u1ed9t s\u1ed1 b\u1ea3n in SOP \u0111\u01b0\u1ee3c \u00e9p l\u1edbp xung quanh kh\u00e1ch s\u1ea1n trong tr\u01b0\u1eddng h\u1ee3p m\u1ea5t \u0111i\u1ec7n.<\/p>\n<p>Khi nghi ng\u1edd, h\u00e3y ki\u1ec3m tra n\u00f3. \u0110\u1eb7t SOP c\u1ee7a b\u1ea1n v\u00e0o tay m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi \u0111\u1ec3 xem n\u00f3 c\u00f3 \u0111\u01b0\u1ee3c vi\u1ebft theo c\u00e1ch c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng hi\u1ec3u v\u00e0 th\u1ef1c hi\u1ec7n hay kh\u00f4ng.<\/p>\n<h2>4 M\u1eb9o \u0110\u1ec3 C\u00f3 SOP Hi\u1ec7u Qu\u1ea3<\/h2>\n<p>\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 t\u1ea1o ra SOP m\u00e0 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n th\u1ef1c s\u1ef1 tham kh\u1ea3o &#8211; \u0111\u1eebng \u0111\u1ec3 n\u00f3 ch\u1ec9 l\u00e0 m\u1ed9t t\u1edd gi\u1ea5y kh\u00e1c nh\u00e9t v\u00e0o ng\u0103n k\u00e9o. \u0110\u1ec3 l\u00e0m cho SOP c\u1ee7a b\u1ea1n h\u1eefu \u00edch v\u00e0 h\u1ea5p d\u1eabn h\u01a1n, \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i m\u1eb9o.<\/p>\n<ul>\n<li><b>S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean.<\/b> C\u00f3 th\u1ec3 h\u1ea5p d\u1eabn khi s\u1eed d\u1ee5ng bi\u1ec7t ng\u1eef c\u1ee7a c\u00f4ng ty khi t\u1ea1o SOP, nh\u01b0ng l\u00e0m nh\u01b0 v\u1eady s\u1ebd g\u00e2y kh\u00f3 kh\u0103n cho nh\u00e2n vi\u00ean trong vi\u1ec7c ti\u00eau h\u00f3a, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng. S\u1eed d\u1ee5ng ti\u1ebfng n\u00f3i th\u01b0\u01a1ng hi\u1ec7u kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n khi vi\u1ebft SOP \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u00e0 d\u1ec5 d\u00e0ng hi\u1ec3u nh\u1eefng g\u00ec \u0111ang \u0111\u01b0\u1ee3c n\u00f3i.<\/li>\n<\/ul>\n<ul>\n<li><b>H\u00e3y ng\u1eafn g\u1ecdn.<\/b> Ch\u1ec9 n\u00eau chi ti\u1ebft nh\u1eefng g\u00ec c\u1ea7n thi\u1ebft v\u00e0 \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1. Nh\u00f3m c\u1ee7a b\u1ea1n s\u1ebd kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 \u0111\u1ecdc qua c\u00e1c trang t\u00e0i li\u1ec7u, v\u00ec v\u1eady h\u00e3y \u0111\u1ea3m b\u1ea3o ch\u1ec9 bao g\u1ed3m th\u00f4ng tin ch\u1ea5t l\u01b0\u1ee3ng cao.<\/li>\n<\/ul>\n<ul>\n<li><b>S\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh v\u00e0 l\u00e0m n\u1ed5i b\u1eadt c\u00e1c \u0111i\u1ec3m ch\u00ednh.<\/b> D\u1ec5 d\u00e0ng ti\u00eau h\u00f3a th\u00f4ng tin h\u01a1n nhi\u1ec1u khi n\u00f3 \u0111\u01b0\u1ee3c chia th\u00e0nh danh s\u00e1ch ho\u1eb7c d\u1ea5u \u0111\u1ea7u d\u00f2ng, \u0111\u01b0\u1ee3c l\u00e0m n\u1ed5i b\u1eadt v\u00e0\/ho\u1eb7c \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi h\u00ecnh \u1ea3nh. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi h\u1ecdc t\u1ed1t h\u01a1n th\u00f4ng qua h\u00ecnh \u1ea3nh, trong khi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c th\u00edch \u0111\u1ecdc v\u0103n b\u1ea3n, v\u00ec v\u1eady h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a c\u1ea3 hai trong SOP c\u1ee7a m\u00ecnh.<\/li>\n<\/ul>\n<ul>\n<li><b>Gi\u1edbi thi\u1ec7u SOP trong qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean.<\/b> D\u00e0nh th\u1eddi gian xem qua c\u00e1c SOP c\u00f3 li\u00ean quan cho m\u1ed7i nh\u00e2n vi\u00ean m\u1edbi. Xem x\u00e9t c\u00e1c quy tr\u00ecnh v\u00e0 th\u1ee7 t\u1ee5c l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m quen nh\u00e2n vi\u00ean m\u1edbi v\u1edbi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n l\u00e0m r\u00f5 ho\u1eb7c c\u1ea3i thi\u1ec7n.<\/li>\n<\/ul>\n<p><img alt=\"Ota Viet Nam 1 144\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-451724\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-144.jpg\" width=\"725\" height=\"483\" srcset=\"https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-144.jpg 725w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-144-300x200.jpg 300w\" sizes=\"auto, (max-width: 725px) 100vw, 725px\" \/><\/p>\n<h2>V\u00ed D\u1ee5: SOP C\u1ee7a M\u1ed9t Kh\u00e1ch S\u1ea1n \u0110\u1ed9c L\u1eadp<\/h2>\n<p>\u0110\u1ec3 minh h\u1ecda c\u00e1ch \u0111i\u1ec1u n\u00e0y di\u1ec5n ra trong m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n th\u1ef1c t\u1ebf, h\u00e3y \u0111\u1ec3 t\u00f4i chia s\u1ebb m\u1ed9t ch\u00fat v\u1ec1 SOP kh\u00e1ch s\u1ea1n m\u00e0 ch\u00fang t\u00f4i s\u1eed d\u1ee5ng t\u1ea1i c\u00e1c kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh. Ch\u1ed3ng t\u00f4i v\u00e0 t\u00f4i \u0111i\u1ec1u h\u00e0nh c\u00e1c kh\u00e1ch s\u1ea1n \u1edf Peru, \u0110\u1ee9c v\u00e0 T\u00e2y Ban Nha. M\u1ed7i qu\u1ed1c gia c\u00f3 n\u1ec1n v\u0103n h\u00f3a ri\u00eang, \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh trong m\u1ee9c \u0111\u1ed9 nghi\u00eam ng\u1eb7t c\u1ee7a SOP c\u1ee7a ch\u00fang t\u00f4i. V\u00ed d\u1ee5, \u1edf \u0110\u1ee9c, nh\u00e2n vi\u00ean mong \u0111\u1ee3i c\u00f3 nhi\u1ec1u c\u1ea5u tr\u00fac h\u01a1n, v\u00ec v\u1eady ch\u00fang t\u00f4i cung c\u1ea5p cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u1edf \u0111\u00f3 nhi\u1ec1u h\u01b0\u1edbng d\u1eabn h\u01a1n v\u1ec1 c\u00e1c quy tr\u00ecnh h\u00e0ng ng\u00e0y so v\u1edbi nh\u1eefng n\u01a1i kh\u00e1c.<\/p>\n<p>Khi ch\u00fang t\u00f4i ti\u1ebfp qu\u1ea3n c\u00e1c kh\u00e1ch s\u1ea1n, m\u1ed9t trong nh\u1eefng \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean ch\u00fang t\u00f4i thay \u0111\u1ed5i l\u00e0 <a href=\"#\">ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/a> th\u00e0nh Cloudbeds v\u00ec ch\u00fang t\u00f4i th\u1ea5y h\u1ec7 th\u1ed1ng n\u00e0y r\u1ea5t hi\u1ec7n \u0111\u1ea1i v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng. Ch\u00fang t\u00f4i \u0111\u00e3 ph\u1ea3i thay \u0111\u1ed5i ho\u00e0n to\u00e0n SOP c\u1ee7a m\u00ecnh v\u00e0 \u0111\u00e0o t\u1ea1o l\u1ea1i nh\u00e2n vi\u00ean, \u0111i\u1ec1u n\u00e0y c\u00f3 v\u1ebb nh\u01b0 l\u00e0 m\u1ed9t r\u1eafc r\u1ed1i, nh\u01b0ng v\u00ec h\u1ec7 th\u1ed1ng tr\u1ef1c quan h\u01a1n v\u00e0 c\u00e1c quy tr\u00ecnh ng\u1eafn h\u01a1n n\u00ean \u0111\u00f3 th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb cho ch\u00fang t\u00f4i v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<p>SOP c\u1ee7a ch\u00fang t\u00f4i ch\u1ee7 y\u1ebfu li\u00ean quan \u0111\u1ebfn c\u00e1c t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p, quy \u0111\u1ecbnh, tr\u00e1ch nhi\u1ec7m ph\u00e1p l\u00fd v\u00e0 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o &#8220;ph\u1ea3i l\u00e0m g\u00ec&#8221;, h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean th\u00f4ng qua c\u00e1c t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 v\u00e0 sau \u0111\u00f3 nh\u00f3m ch\u00fang theo b\u1ed9 ph\u1eadn. \u0110\u00e2y l\u00e0 c\u00e1ch n\u00f3 tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o:<\/p>\n<h3>SOP Kh\u1ea9n C\u1ea5p.<\/h3>\n<p>SOP kh\u1ea9n c\u1ea5p \u00e1p d\u1ee5ng cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t. V\u00ec ch\u00fang c\u00f3 th\u1ec3 kh\u00f4ng x\u1ea3y ra th\u01b0\u1eddng xuy\u00ean, nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 tr\u00ed nh\u1edb c\u01a1 b\u1eafp n\u00e0o. \u0110i\u1ec1u \u0111\u00f3 l\u00e0m cho vi\u1ec7c h\u1ecd c\u00f3 SOP \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng. Ch\u00fang t\u00f4i th\u1ef1c s\u1ef1 \u0111\u00e3 c\u00f3 m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi \u0111\u1ea1i l\u00fd b\u1ea3o hi\u1ec3m c\u1ee7a m\u00ecnh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u00f3 kh\u1ea3 n\u0103ng x\u1ea3y ra nh\u1ea5t \u0111\u1ec3 ghi l\u1ea1i tr\u01b0\u1edbc.<\/p>\n<ul>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p b\u1ecb th\u01b0\u01a1ng<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p b\u1ecb b\u1ec7nh<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p t\u1eed vong<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p h\u1ecfa ho\u1ea1n<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch qu\u00e1 say (ch\u1ee7 y\u1ebfu \u00e1p d\u1ee5ng cho kh\u00e1ch s\u1ea1n c\u1ee7a ch\u00fang t\u00f4i \u1edf Munich trong Oktoberfest)<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu kh\u00e1ch l\u00e0m h\u1ecfng ph\u00f2ng (c\u0169ng ch\u1ee7 y\u1ebfu li\u00ean quan \u0111\u1ebfn Oktoberfest)<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec khi kh\u00e1ch c\u1ea7n h\u1ed7 tr\u1ee3 \u0111\u1eb7c bi\u1ec7t<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p thi\u00ean tai<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec khi m\u1ea5t \u0111i\u1ec7n<\/li>\n<\/ul>\n<h3>SOP V\u1eadn H\u00e0nh.<\/h3>\n<p>SOP v\u1eadn h\u00e0nh li\u00ean quan \u0111\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3n \u00e1nh c\u1ea3 nhu c\u1ea7u c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n v\u00e0 c\u00e1c quy \u0111\u1ecbnh c\u1ee7a \u0111\u1ecba ph\u01b0\u01a1ng. V\u00ed d\u1ee5, \u1edf c\u1ea3 T\u00e2y Ban Nha v\u00e0 Peru, ch\u00fang t\u00f4i c\u1ea7n n\u1ed9p b\u00e1o c\u00e1o c\u1ea3nh s\u00e1t m\u1ed7i \u0111\u00eam, li\u1ec7t k\u00ea t\u1ea5t c\u1ea3 kh\u00e1ch \u1edf trong kh\u00e1ch s\u1ea1n. V\u00ec v\u1eady, t\u1ea1i hai kh\u00e1ch s\u1ea1n \u0111\u00f3, ch\u00fang t\u00f4i c\u00f3 SOP c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch nh\u1eadn ph\u00f2ng cho kh\u00e1ch v\u00e0 y\u00eau c\u1ea7u h\u1ed9 chi\u1ebfu c\u1ee7a h\u1ecd, c\u0169ng nh\u01b0 c\u00e1ch n\u1ed9p b\u00e1o c\u00e1o c\u1ea3nh s\u00e1t.<\/p>\n<p>N\u00f3i chung, l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i nhi\u1ec1u nh\u1ea5t t\u1eeb SOP kh\u00e1ch s\u1ea1n v\u00ec h\u1ecd \u1edf ti\u1ec1n tuy\u1ebfn c\u1ee7a kh\u00e1ch s\u1ea1n. H\u1ecd \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng vui v\u1ebb v\u00e0 kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 ph\u1ea3i bi\u1ebft c\u00e1ch ph\u1ea3n \u1ee9ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p. Theo kinh nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i, \u0111\u1ed9i ng\u0169 l\u1ec5 t\u00e2n c\u0169ng l\u00e0 \u0111\u1ed9i ng\u0169 kh\u00f3 \u0111\u00e0o t\u1ea1o nh\u1ea5t. \u0110\u00f3 l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u1ea7u v\u00e0o v\u00e0 nh\u00e2n vi\u00ean th\u01b0\u1eddng c\u1ea7n h\u1ecdc ngh\u1ec1 t\u1eeb \u0111\u1ea7u. SOP v\u1eadn h\u00e0nh c\u1ee7a ch\u00fang t\u00f4i bao g\u1ed3m:<\/p>\n<ul>\n<li>Th\u1ee7 t\u1ee5c tr\u1ea3 ph\u00f2ng mu\u1ed9n<\/li>\n<li>Th\u1ee7 t\u1ee5c nh\u1eadn ph\u00f2ng s\u1edbm<\/li>\n<li>Gi\u01b0\u1eddng ph\u1ee5 trong ph\u00f2ng kh\u00e1ch (gi\u00e1 c\u1ea3 &#8211; ph\u00f2ng \u00e1p d\u1ee5ng, v.v.)<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu kh\u00e1ch ph\u00e0n n\u00e0n v\u1ec1 ti\u1ebfng \u1ed3n (T\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch s\u1ea1n c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec1u l\u00e0 c\u00e1c t\u00f2a nh\u00e0 l\u1ecbch s\u1eed \u1edf trung t\u00e2m th\u00e0nh ph\u1ed1 du l\u1ecbch n\u00ean ti\u1ebfng \u1ed3n l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 m\u00e0 ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi v\u00e0 ph\u1ea3i \u0111\u1ed1i ph\u00f3 th\u01b0\u1eddng xuy\u00ean &#8211; c\u00e1c ph\u00f2ng b\u00ean trong y\u00ean t\u0129nh nh\u01b0ng kh\u00f4ng c\u00f3 t\u1ea7m nh\u00ecn \u0111\u1eb9p)<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p <a href=\"#\">\u0111\u1eb7t ph\u00f2ng qu\u00e1 m\u1ee9c<\/a> (Cloudbeds \u0111\u00e3 gi\u00fap ch\u00fang t\u00f4i tr\u00e1nh ho\u00e0n to\u00e0n nh\u1eefng \u0111i\u1ec1u n\u00e0y)<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p thanh to\u00e1n b\u1ecb t\u00ednh hai l\u1ea7n<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f4ng thanh to\u00e1n<\/li>\n<li>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn<\/li>\n<li>C\u00e1ch y\u00eau c\u1ea7u \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<h3>SOP B\u1ea3o Tr\u00ec V\u00e0 D\u1ecdn Ph\u00f2ng.<\/h3>\n<p>SOP b\u1ea3o tr\u00ec v\u00e0 d\u1ecdn ph\u00f2ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n lu\u00f4n s\u1ea1ch s\u1ebd v\u00e0 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t \u0111\u1ec3 kh\u00f4ng c\u00f3 b\u1ea5t ng\u1edd n\u00e0o v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ph\u00f2ng v\u00e0 khu v\u1ef1c chung c\u1ee7a b\u1ea1n. SOP b\u1ea3o tr\u00ec c\u1ee7a ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c t\u1ea1o ra v\u1edbi s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean \u1edf \u0110\u1ee9c, ng\u01b0\u1eddi \u0111\u00e3 l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c b\u1ea3o tr\u00ec kh\u00e1ch s\u1ea1n h\u01a1n 30 n\u0103m. D\u1ecdn ph\u00f2ng \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb c\u1ea3 SOP v\u00e0 b\u1ea3n \u0111\u1ed3 kh\u00e1ch s\u1ea1n v\u1ec1 n\u01a1i b\u1eaft \u0111\u1ea7u v\u00e0 m\u1ea5t bao l\u00e2u, c\u0169ng nh\u01b0 danh s\u00e1ch ki\u1ec3m tra.<\/p>\n<ul>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu thang m\u00e1y ng\u1eebng ho\u1ea1t \u0111\u1ed9ng<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1ec1 h\u1ec7 th\u1ed1ng \u1ed1ng n\u01b0\u1edbc<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1edbi c\u1eeda s\u1ed5\/c\u1eeda ra v\u00e0o<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1edbi thi\u1ebft b\u1ecb \u0111i\u1ec7n t\u1eed (v\u00ed d\u1ee5: TV)<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1edbi \u0111\u00e8n<\/li>\n<li>B\u1ea3o tr\u00ec ph\u00f2ng ng\u1eeba<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu WiFi b\u1ecb r\u1edbt<\/li>\n<li>Danh s\u00e1ch ki\u1ec3m tra d\u1ecdn ph\u00f2ng\n<ul>\n<li>Gi\u01b0\u1eddng<\/li>\n<li>Th\u00f9ng r\u00e1c<\/li>\n<li>Ph\u00f2ng t\u1eafm<\/li>\n<li>T\u1ee7 l\u1ea1nh mini<\/li>\n<\/ul>\n<\/li>\n<li>Th\u1ee7 t\u1ee5c kh\u0103n\/ga tr\u1ea3i gi\u01b0\u1eddng &#8211; ch\u00fang t\u00f4i c\u1ed1 g\u1eafng khuy\u1ebfn kh\u00edch kh\u00e1ch gi\u1ea3m ti\u00eau th\u1ee5 n\u01b0\u1edbc &#8211; ch\u1ec9 nh\u1eefng chi\u1ebfc kh\u0103n tr\u00ean s\u00e0n m\u1edbi \u0111\u01b0\u1ee3c gi\u1eb7t v\u00e0 ga tr\u1ea3i gi\u01b0\u1eddng ch\u1ec9 \u0111\u01b0\u1ee3c thay khi c\u00f3 y\u00eau c\u1ea7u<\/li>\n<li>D\u1ecdn ph\u00f2ng cho kh\u00e1ch VIP<\/li>\n<li>Ki\u1ec3m tra ph\u00f2ng<\/li>\n<li>S\u1eeda \u0111\u1ed5i ph\u00f2ng theo y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t<\/li>\n<li>Ki\u1ec3m so\u00e1t d\u1ecbch h\u1ea1i<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec trong tr\u01b0\u1eddng h\u1ee3p b\u00f9ng ph\u00e1t r\u1ec7p gi\u01b0\u1eddng<\/li>\n<li>D\u1ea5u hi\u1ec7u c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 d\u1ecbch h\u1ea1i c\u00f3 th\u1ec3 x\u1ea3y ra<\/li>\n<\/ul>\n<h3>SOP Nh\u00e2n S\u1ef1\/Nh\u00e2n Vi\u00ean.<\/h3>\n<p>Cu\u1ed1i c\u00f9ng, c\u00f3 SOP nh\u00e2n s\u1ef1 ho\u1eb7c nh\u00e2n vi\u00ean h\u01b0\u1edbng d\u1eabn c\u00e1ch qu\u1ea3n l\u00fd, kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean t\u01b0\u01a1ng t\u00e1c. Gi\u1ed1ng nh\u01b0 c\u00e1c SOP kh\u00e1c, nh\u1eefng SOP n\u00e0y b\u1ea3o v\u1ec7 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kh\u1ecfi quan \u0111i\u1ec3m tr\u00e1ch nhi\u1ec7m ph\u00e1p l\u00fd, \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed nh\u01b0 nhau theo m\u1ed9t ch\u00ednh s\u00e1ch chung. Ngo\u00e0i c\u00e1c SOP b\u00ean d\u01b0\u1edbi, ch\u00fang t\u00f4i c\u00f2n c\u00f3 c\u00e1c ch\u00ednh s\u00e1ch c\u1ee7a nh\u00e2n vi\u00ean v\u1ec1 \u0111\u1ed3ng ph\u1ee5c v\u00e0 y\u00eau c\u1ea7u ngh\u1ec9 ph\u00e9p.<\/p>\n<ul>\n<li>C\u00e1ch gi\u1edbi thi\u1ec7u m\u1ed9t t\u00e2n binh m\u1edbi<\/li>\n<li>C\u00e1ch sa th\u1ea3i m\u1ed9t nh\u00e2n vi\u00ean<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean kh\u00f4ng \u0111i l\u00e0m<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean vi ph\u1ea1m ch\u00ednh s\u00e1ch<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean ph\u00e0n n\u00e0n v\u1ec1 m\u1ed9t nh\u00e2n vi\u00ean kh\u00e1c (l\u1ea1m d\u1ee5ng b\u1eb1ng l\u1eddi n\u00f3i, qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c)<\/li>\n<li>Ph\u1ea3i l\u00e0m g\u00ec n\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean b\u1ecb c\u00e1o bu\u1ed9c \u0103n c\u1eafp<\/li>\n<\/ul>\n<h2>Ch\u1ee7 \u0110\u1ed9ng C\u1eadp Nh\u1eadt SOP<\/h2>\n<p>Nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y, c\u00f3 r\u1ea5t nhi\u1ec1u nhi\u1ec7m v\u1ee5 v\u00e0 quy tr\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c n\u00eau trong quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch s\u1ea1n. B\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh c\u00e1i n\u00e0o ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi b\u1ea1n. Quy t\u1eafc chung l\u00e0 t\u1eadp trung tr\u01b0\u1edbc ti\u00ean v\u00e0o c\u00e1c l\u0129nh v\u1ef1c c\u00f3 t\u1ea7m nh\u00ecn cao v\u00e0 tr\u00e1ch nhi\u1ec7m ph\u00e1p l\u00fd cao. \u0110\u1ea3m b\u1ea3o m\u1ed9t quy tr\u00ecnh nh\u1ea5t qu\u00e1n trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y s\u1ebd lu\u00f4n mang l\u1ea1i l\u1ee3i nhu\u1eadn t\u1ed1t nh\u1ea5t cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp.<\/p>\n<p>M\u1ed9t b\u01b0\u1edbc cu\u1ed1i c\u00f9ng: h\u00e3y nh\u1edb xem l\u1ea1i SOP kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n th\u01b0\u1eddng xuy\u00ean! M\u1ed9t quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n trong ng\u00e0nh kh\u00e1ch s\u1ea1n ph\u1ea3i th\u00edch \u1ee9ng v\u1edbi c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n thay \u0111\u1ed5i, c\u1eadp nh\u1eadt chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00f4ng ngh\u1ec7 m\u1edbi. V\u00ed d\u1ee5, ch\u00fang t\u00f4i \u0111ang th\u00eam 34 ph\u00f2ng v\u00e0o kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh \u1edf Peru, thay \u0111\u1ed5i n\u00f3 t\u1eeb m\u1ed9t kh\u00e1ch s\u1ea1n 31 ph\u00f2ng th\u00e0nh m\u1ed9t kh\u00e1ch s\u1ea1n 65 ph\u00f2ng. S\u1ef1 thay \u0111\u1ed5i n\u00e0y s\u1ebd y\u00eau c\u1ea7u m\u1ed9t cu\u1ed9c \u0111\u1ea1i tu ho\u00e0n to\u00e0n SOP c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<p>Khi c\u1eadp nh\u1eadt quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n trong ng\u00e0nh kh\u00e1ch s\u1ea1n, l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng l\u00e0 ngu\u1ed3n l\u1ef1c t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u01b0 v\u1ea5n cho b\u1ea1n khi c\u00e1c quy tr\u00ecnh \u0111\u00e3 l\u1ed7i th\u1eddi. B\u1ea1n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng v\u1ec1 \u0111i\u1ec1u \u0111\u00f3 b\u1eb1ng c\u00e1ch t\u1ed5 ch\u1ee9c m\u1ed9t cu\u1ed9c h\u1ecdp h\u00e0ng n\u0103m v\u1edbi m\u1ed7i b\u1ed9 ph\u1eadn \u0111\u1ec3 xem x\u00e9t SOP c\u1ee7a b\u1ea1n. Nh\u1eefng quy tr\u00ecnh n\u00e0y kh\u00f4ng n\u00ean n\u1eb1m trong m\u1ed9t cu\u1ed1n s\u00e1ch thu th\u1eadp b\u1ee5i tr\u00ean k\u1ec7, m\u00e0 ch\u00fang n\u00ean l\u00e0 nh\u1eefng khu\u00f4n kh\u1ed5 s\u1ed1ng \u0111\u1ed9ng, th\u1edf ph\u1ea3n \u00e1nh c\u00e1ch doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y. Nh\u00e2n vi\u00ean \u00edt c\u00f3 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng SOP c\u00f3 v\u1ebb l\u1ed7i th\u1eddi, kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c kh\u00f4ng li\u00ean quan!<\/p>\n<p>Th\u1ef1c s\u1ef1, \u0111\u00f3 l\u00e0 v\u1ec1 vi\u1ec7c \u0111\u1eb7t ra k\u1ef3 v\u1ecdng v\u00e0 cung c\u1ea5p khu\u00f4n kh\u1ed5 cho s\u1ef1 th\u00e0nh c\u00f4ng. Khi b\u1ea1n thi\u1ebft l\u1eadp nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 th\u00e0nh c\u00f4ng, b\u1ea1n cung c\u1ea5p cho h\u1ecd nh\u1eefng c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft \u0111\u1ec3 l\u00e0m t\u1ed1t c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd, ng\u00e0y n\u00e0y qua ng\u00e0y kh\u00e1c. \u0110\u00f3 l\u00e0 m\u1ed9t chi\u1ebfn th\u1eafng cho kh\u00e1ch h\u00e0ng v\u00e0 m\u1ed9t chi\u1ebfn th\u1eafng cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n!<\/p>\n<p><i>B\u00e0i vi\u1ebft c\u1ee7a Kristy Espat, Gi\u00e1m \u0111\u1ed1c Marketing S\u1ea3n ph\u1ea9m c\u1ee7a Cloudbeds v\u00e0 ch\u1ee7 kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp. V\u1edbi 3 kh\u00e1ch s\u1ea1n tr\u1ea3i r\u1ed9ng kh\u1eafp \u0110\u1ee9c, T\u00e2y Ban Nha v\u00e0 Peru, Kristy c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m tri\u1ec3n khai quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch s\u1ea1n.<\/i><\/p>\n<div>\n<p>S\u1eb5n s\u00e0ng \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a c\u00e1c quy tr\u00ecnh c\u1ee7a b\u1ea1n?<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>4 B\u01b0\u1edbc \u0110\u01a1n Gi\u1ea3n \u0110\u1ec3 T\u1ea1o SOP Kh\u00e1ch S\u1ea1n (+7 M\u1eabu C\u00f3 Th\u1ec3 T\u00f9y Ch\u1ec9nh) T\u1ea1i sao SOP Kh\u00e1ch S\u1ea1n L\u1ea1i Quan Tr\u1ecdng? Quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n (SOP) c\u1ee7a kh\u00e1ch s\u1ea1n b\u1ea3o v\u1ec7 nh\u00e2n vi\u00ean, kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch c\u1ea5u tr\u00fac c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":452757,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"1","post_reading_time_wpm":"500","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-451726","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=451726"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451726\/revisions"}],"predecessor-version":[{"id":452758,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451726\/revisions\/452758"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/452757"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=451726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=451726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=451726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}