C\u00f3 s\u1ee9c m\u1ea1nh th\u1ef1c s\u1ef1 trong vi\u1ec7c s\u1edf h\u1eefu m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/a> m\u1ea1nh m\u1ebd, gi\u00fap b\u1ea1n t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng<\/strong> thay v\u00ec l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0o c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0nh ch\u00ednh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. Vi\u1ec7c c\u00f3 \u0111\u00fang c\u00f4ng c\u1ee5 c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa vi\u1ec7c l\u00e0m vi\u1ec7c cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0 l\u00e0m vi\u1ec7c trong doanh nghi\u1ec7p \u0111\u00f3. C\u00e1c c\u01a1 s\u1edf nh\u1ecf h\u01a1n \u0111\u1eb7c bi\u1ec7t d\u1ec5 b\u1ecb cu\u1ed1n v\u00e0o d\u00f2ng ch\u1ea3y c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y, v\u00ec c\u00e1c \u0111\u1ed9i ng\u0169 th\u01b0\u1eddng nh\u1ecf v\u00e0 h\u1ea7u nh\u01b0 lu\u00f4n do ch\u1ee7 s\u1edf h\u1eefu\/ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh \u0111i\u1ec1u khi\u1ec3n.<\/p>\n \u0110\u1ec3 gi\u1ea3m thi\u1ec3u s\u1ef1 th\u1ea5t v\u1ecdng v\u00e0 qu\u1ea3n l\u00fd c\u01a1 s\u1edf c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 tinh t\u1ebf, g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y c\u00e2n nh\u1eafc ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (HMS). Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang ta s\u1ebd ph\u00e2n t\u00edch t\u1ea7m quan tr\u1ecdng c\u1ee7a m\u1ed9t gi\u1ea3i ph\u00e1p HMS hi\u1ec7n \u0111\u1ea1i, c\u00e1c t\u00ednh n\u0103ng c\u1ea7n t\u00ecm v\u00e0 c\u00e1ch ch\u1ecdn nh\u00e0 cung c\u1ea5p ph\u00f9 h\u1ee3p.<\/b><\/p>\n Trong m\u1ed9t cu\u1ed9c ph\u1ecfng v\u1ea5n g\u1ea7n \u0111\u00e2y v\u1edbi Skift<\/a>, CEO c\u1ee7a Cloudbeds, Adam Harris, \u0111\u00e3 nh\u1eadn x\u00e9t v\u1ec1 t\u00ecnh h\u00ecnh \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 trong ng\u00e0nh kh\u00e1ch s\u1ea1n, n\u00f3i r\u1eb1ng, \u201ct\u1ef7 l\u1ec7 chi ti\u00eau trung b\u00ecnh cho c\u00f4ng ngh\u1ec7 ch\u1ec9 l\u00e0 m\u1ed9t ph\u1ea7n nh\u1ecf so v\u1edbi nh\u1eefng g\u00ec n\u00f3 n\u00ean c\u00f3. L\u00fd do s\u1ed1 m\u1ed9t khi\u1ebfn ch\u00fang t\u00f4i kh\u00f4ng \u0111\u0103ng k\u00fd kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 v\u00ec h\u1ecd \u0111\u00e3 \u0111\u1ebfn v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh, m\u00e0 l\u00e0 v\u00ec h\u1ecd s\u1ee3 s\u1ef1 thay \u0111\u1ed5i.\u201d<\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n c\u1ea7n v\u01b0\u1ee3t qua r\u00e0o c\u1ea3n c\u1ee7a s\u1ef1 thay \u0111\u1ed5i v\u00e0 \u00e1p d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ngay h\u00f4m nay.<\/p>\n L\u00e0 m\u1ed9t ch\u1ee7 kh\u00e1ch s\u1ea1n b\u1eadn r\u1ed9n, m\u1ed7i gi\u00e2y trong ng\u00e0y \u0111\u1ec1u c\u00f3 gi\u00e1 tr\u1ecb.<\/p>\n Gi\u1ea3 s\u1eed b\u1ea1n \u0111i\u1ec1u h\u00e0nh m\u1ed9t nh\u00e0 tr\u1ecd sang tr\u1ecdng 15 ph\u00f2ng n\u1eb1m n\u00e9p m\u00ecnh d\u01b0\u1edbi ch\u00e2n \u0111\u1ed3i. \u0110\u1ec3 \u0111\u01a1n gi\u1ea3n, ch\u00fang ta s\u1ebd ch\u1ec9 xem x\u00e9t doanh thu t\u1eeb ph\u00f2ng. Nh\u00e0 tr\u1ecd n\u00e0y cao c\u1ea5p, v\u1edbi m\u1ee9c gi\u00e1 trung b\u00ecnh l\u00e0 425 \u0111\u00f4 la m\u1ed7i \u0111\u00eam. \u1ede m\u1ee9c c\u00f4ng su\u1ea5t<\/a> t\u1ed1i \u0111a, \u0111\u00f3 l\u00e0 6.375 \u0111\u00f4 la doanh thu ti\u1ec1m n\u0103ng m\u1ed7i ng\u00e0y. V\u1edbi t\u1ef7 l\u1ec7 c\u00f4ng su\u1ea5t trung b\u00ecnh l\u00e0 72%, doanh thu trung b\u00ecnh m\u1ed7i \u0111\u00eam l\u00e0 4.590 \u0111\u00f4 la. C\u00f3 24 gi\u1edd trong m\u1ed9t ng\u00e0y, v\u00ec v\u1eady \u0111\u00f3 l\u00e0 191,25 \u0111\u00f4 la doanh thu m\u1ed7i gi\u1edd.<\/p>\n \u0110i\u1ec1u g\u00ec x\u1ea3y ra khi b\u1ea1n d\u00e0nh 15 ph\u00fat \u0111\u1ec3 nh\u1eadn \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch qua \u0111i\u1ec7n tho\u1ea1i thay v\u00ec cho ph\u00e9p kh\u00e1ch t\u1ef1 ph\u1ee5c v\u1ee5 \u0111\u1eb7t ph\u00f2ng m\u00e0 nhi\u1ec1u kh\u00e1ch h\u00e0ng \u01b0a th\u00edch? 15 ph\u00fat \u0111\u00f3 khi\u1ebfn b\u1ea1n m\u1ea5t 47,82 \u0111\u00f4 la doanh thu. N\u1ebfu b\u1ea1n \u0111\u1ea7u t\u01b0 15 ph\u00fat \u0111\u00f3 (ho\u1eb7c 47,82 \u0111\u00f4 la) v\u00e0o ti\u1ebfp th\u1ecb ho\u1eb7c c\u00f4ng ngh\u1ec7 \u0111\u1ec3 ki\u1ebfm \u0111\u01b0\u1ee3c m\u1ed9t l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng m\u1edbi, b\u1ea1n s\u1ebd g\u1ea7n nh\u01b0 t\u0103ng g\u1ea5p b\u1ed1n l\u1ea7n s\u1ed1 ti\u1ec1n c\u1ee7a m\u00ecnh.<\/p>\n B\u00e2y gi\u1edd, h\u00e3y xem x\u00e9t m\u1ed9t ng\u00e0y c\u1ee7a b\u1ea1n. M\u1ed7i gi\u1edd c\u00f3 gi\u00e1 tr\u1ecb bao nhi\u00eau \u0111\u1ed1i v\u1edbi b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n? C\u00f3 ph\u1ea3i m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u d\u00e0nh th\u1eddi gian cho c\u00e1c c\u00f4ng vi\u1ec7c t\u1ea1o ra gi\u00e1 tr\u1ecb, mang l\u1ea1i l\u1ee3i nhu\u1eadn l\u1edbn nh\u1ea5t? Vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ee7 c\u00f4ng \u0111\u1ec3 v\u1eadn h\u00e0nh c\u01a1 s\u1edf c\u1ee7a b\u1ea1n \u0111ang \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn doanh thu t\u1ed5ng th\u1ec3 c\u1ee7a b\u1ea1n nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n Th\u1eddi gian l\u00e0 ti\u1ec1n b\u1ea1c, v\u00ec v\u1eady h\u00e3y d\u00e0nh n\u00f3 cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u01b0\u1edbng \u0111\u1ebfn gi\u00e1 tr\u1ecb \u2013 ch\u1eb3ng h\u1ea1n nh\u01b0 t\u1ea1o ra m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ph\u00e2n ph\u1ed1i kh\u00e1ch s\u1ea1n c\u00f3 l\u1ee3i nhu\u1eadn<\/a>.<\/p>\n B\u1ea5t k\u1ec3 b\u1ea1n \u0111i\u1ec1u h\u00e0nh lo\u1ea1i c\u01a1 s\u1edf n\u00e0o, t\u1eeb kh\u00e1ch s\u1ea1n l\u1edbn hay nh\u1ecf, nh\u00e0 ngh\u1ec9, k\u00fd t\u00fac x\u00e1 ho\u1eb7c khu c\u1eafm tr\u1ea1i, lu\u00f4n c\u00f3 \u0111i\u1ec1u g\u00ec \u0111\u00f3 c\u1ea7n ph\u1ea3i l\u00e0m: m\u1ed9t \u1ee9ng vi\u00ean \u0111\u1ec3 ph\u1ecfng v\u1ea5n, m\u1ed9t v\u1ecb kh\u00e1ch \u0111\u1ec3 ch\u00e0o \u0111\u00f3n, m\u1ed9t chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng ho\u1eb7c m\u1ed9t v\u1ea5n \u0111\u1ec1 b\u1ea3o tr\u00ec c\u1ea7n kh\u1eafc ph\u1ee5c<\/a>.<\/p>\n Gi\u1eefa s\u1ef1 h\u1ed7n lo\u1ea1n \u0111\u00f3, ch\u1eb3ng ph\u1ea3i s\u1ebd r\u1ea5t tuy\u1ec7t n\u1ebfu c\u00f3 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u00e1ng tin c\u1eady \u0111\u1ec3 gi\u00fap b\u1ea1n m\u1ed9t tay sao? \u0110\u00e2y l\u00e0 n\u01a1i ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u1ee9u nguy. M\u1ed9t HMS m\u1ea1nh m\u1ebd mang l\u1ea1i s\u1ef1 an t\u00e2m v\u00e0 gi\u00fap m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t theo nh\u1eefng c\u00e1ch sau:<\/p>\n M\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng l\u00e0 duy tr\u00ec kh\u1ea3 n\u0103ng sinh l\u1eddi v\u00e0 gi\u1ea3i ph\u00f3ng th\u1eddi gian c\u1ee7a b\u1ea1n \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 b\u1edbt c\u0103ng th\u1eb3ng h\u01a1n (v\u00e0 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 t\u1ef1 th\u01b0\u1edfng cho m\u00ecnh m\u1ed9t k\u1ef3 ngh\u1ec9!).<\/p>\n Sanj Gidda, Gi\u00e1m \u0111\u1ed1c c\u1ee7a George Street Hotel v\u00e0 Bocardo Hotel,<\/a> \u0111\u00e3 t\u1eadn m\u1eaft ch\u1ee9ng ki\u1ebfn nh\u1eefng l\u1ee3i th\u1ebf c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng m\u1ed9t HMS hi\u1ec7n \u0111\u1ea1i v\u1edbi t\u01b0 c\u00e1ch l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a Cloudbeds. Tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng N\u1ec1n t\u1ea3ng Kh\u00e1ch s\u1ea1n Cloudbeds, Sanj \u0111\u00e3 s\u1eed d\u1ee5ng m\u1ed9t h\u1ec7 th\u1ed1ng t\u1ea1i ch\u1ed7 v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 kh\u00f4ng t\u1ed3n t\u1ea1i, c\u00e1c th\u00e1ch th\u1ee9c v\u1ec1 thanh to\u00e1n v\u00e0 m\u1ed9t tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh t\u00edch h\u1ee3p k\u00e9m, khi\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y tr\u1edf n\u00ean \u201ckh\u00f3 hi\u1ec3u, t\u1ed1n c\u00f4ng s\u1ee9c, l\u1ed7i th\u1eddi v\u00e0 b\u1ef1c b\u1ed9i.\u201d<\/p>\n Sau khi chuy\u1ec3n sang Cloudbeds, Sanj khuy\u00ean c\u00e1c c\u01a1 s\u1edf kh\u00e1c c\u0169ng n\u00ean l\u00e0m nh\u01b0 v\u1eady, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng c\u01a1 s\u1edf kh\u00f4ng c\u00f3 \u0111\u1ed9i ng\u0169 CNTT chuy\u00ean d\u1ee5ng. V\u1edbi Cloudbeds, Sanj cho bi\u1ebft anh c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u1eefng ng\u01b0\u1eddi lu\u00f4n c\u1ed1 g\u1eafng hi\u1ec3u v\u00e0 h\u1ed7 tr\u1ee3 chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a anh \u1ea5y, \u0111\u1ed3ng th\u1eddi coi \u0111\u1ed9i ng\u0169 Cloudbeds l\u00e0 m\u1ed9t ph\u1ea7n m\u1edf r\u1ed9ng c\u1ee7a ch\u00ednh m\u00ecnh. M\u1ed9t ph\u1ea7n th\u01b0\u1edfng kh\u00e1c? Sanj n\u00f3i r\u1eb1ng v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u00e1m m\u00e2y, anh \u1ea5y \u0111\u00e3 c\u00f3 th\u1ec3 \u0111i ngh\u1ec9 \u1edf Mexico, n\u01a1i anh \u1ea5y \u201cngh\u0129a \u0111en l\u00e0 \u0111ang \u1edf tr\u00ean b\u00e3i bi\u1ec3n, \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh nh\u1edd v\u00e0o d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c trong Cloudbeds.\u201d<\/p>\n \u201cT\u00f4i ngh\u0129a \u0111en l\u00e0 \u0111ang \u1edf tr\u00ean b\u00e3i bi\u1ec3n, \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh nh\u1edd v\u00e0o d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c tr\u00ean Cloudbeds, \u0111\u1ea3m b\u1ea3o r\u1eb1ng doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a c\u00e1c c\u01a1 h\u1ed9i. Nh\u1edd t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a, t\u00f4i kh\u00f4ng ph\u1ea3i l\u00e0m qu\u00e1 nhi\u1ec1u.\u201d<\/p>\n<\/div>\n<\/div>\n C\u00f3 nh\u1eefng l\u0129nh v\u1ef1c nh\u1ea5t \u0111\u1ecbnh m\u00e0 s\u1ef1 k\u1ef3 qu\u1eb7c l\u00e0 tuy\u1ec7t v\u1eddi v\u00e0 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao: trang tr\u00ed, v\u1ecb tr\u00ed v\u00e0 c\u00e1c ti\u1ec7n nghi \u0111\u1ed9c \u0111\u00e1o. Tuy nhi\u00ean, c\u00f3 m\u1ed9t s\u1ed1 k\u1ef3 v\u1ecdng m\u00e0 c\u00e1c c\u01a1 s\u1edf thu\u1ed9c m\u1ecdi quy m\u00f4 ph\u1ea3i \u0111\u00e1p \u1ee9ng. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u01a1 s\u1edf l\u01b0u tr\u00fa<\/a> t\u1ed1t cung c\u1ea5p cho b\u1ea1n s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf n\u00ean ho\u00e0n h\u1ea3o trong c\u00e1c l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng nh\u1ea5t.<\/p>\n Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u00f9 h\u1ee3p gi\u00fap b\u1ea1n \u0111\u00e1p \u1ee9ng nh\u1eefng k\u1ef3 v\u1ecdng \u0111\u00f3 b\u1eb1ng c\u00e1ch cung c\u1ea5p:<\/p>\n Vi\u1ec7c \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o, nh\u01b0ng n\u00f3 th\u1eadm ch\u00ed c\u00f2n quan tr\u1ecdng h\u01a1n trong m\u1ed9t ng\u00e0nh<\/a> c\u00f3 t\u1ef7 l\u1ec7 lu\u00e2n chuy\u1ec3n cao nh\u01b0 ng\u00e0nh kh\u00e1ch s\u1ea1n. Theo b\u00e1o c\u00e1o v\u1ec1 S\u1ed1 l\u01b0\u1ee3ng Vi\u1ec7c l\u00e0m C\u00f2n tr\u1ed1ng v\u00e0 T\u1ef7 l\u1ec7 Lu\u00e2n chuy\u1ec3n Lao \u0111\u1ed9ng c\u1ee7a C\u1ee5c Th\u1ed1ng k\u00ea Lao \u0111\u1ed9ng, ng\u00e0nh kh\u00e1ch s\u1ea1n c\u00f3 t\u1ef7 l\u1ec7 lu\u00e2n chuy\u1ec3n cao nh\u1ea5t so v\u1edbi b\u1ea5t k\u1ef3 l\u0129nh v\u1ef1c n\u00e0o kh\u00e1c, \u1edf m\u1ee9c 86,3%.<\/p>\n Khi b\u1ea1n kh\u00f4ng c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c ho\u1eb7c s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 ph\u1ee9c t\u1ea1p, qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o c\u00f3 th\u1ec3 t\u1ed1n th\u1eddi gian v\u00e0 g\u00e2y b\u1ef1c b\u1ed9i cho m\u1ecdi ng\u01b0\u1eddi. Vi\u1ec7c \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u1edf v\u0103n ph\u00f2ng ph\u00eda tr\u01b0\u1edbc c\u1ee7a b\u1ea1n ph\u1ea3i \u0111\u1ee7 \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 b\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean m\u1edbi n\u00e0o c\u0169ng c\u00f3 th\u1ec3 ti\u1ebfp thu nhanh ch\u00f3ng, \u0111\u1ec3 b\u1ea1n kh\u00f4ng l\u00e3ng ph\u00ed n\u0103ng l\u01b0\u1ee3ng qu\u00fd gi\u00e1 b\u1ea5t c\u1ee9 khi n\u00e0o b\u1ea1n c\u00f3 m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi.<\/p>\n C\u00e1c t\u00ednh n\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n bao g\u1ed3m:<\/p>\n N\u1ec1n t\u1ea3ng Kh\u00e1ch s\u1ea1n Cloudbeds c\u00f3 giao di\u1ec7n tr\u1ef1c quan, d\u1ec5 s\u1eed d\u1ee5ng gi\u00fap gi\u1ea3m th\u1eddi gian \u0111\u00e0o t\u1ea1o v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.<\/em><\/p>\n V\u1ebb \u0111\u1eb9p c\u1ee7a vi\u1ec7c l\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3ng kh\u00e1ch s\u1ea1n d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y hi\u1ec7n \u0111\u1ea1i<\/a> l\u00e0 n\u00f3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean, v\u00ec v\u1eady c\u00f4ng ngh\u1ec7 lu\u00f4n m\u1edbi m\u1ebb v\u00e0 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 c\u00e1c nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a c\u01a1 s\u1edf c\u1ee7a b\u1ea1n. C\u00e1c t\u00ednh n\u0103ng v\u00e0 ch\u1ee9c n\u0103ng m\u1edbi m\u1edf \u0111\u01b0\u1eddng cho c\u00e1c ph\u01b0\u01a1ng ph\u00e1p t\u1ed1t h\u01a1n \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 v\u1eadn h\u00e0nh c\u01a1 s\u1edf c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch c\u00f3 l\u1ee3i nhu\u1eadn. Tuy nhi\u00ean, h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n n\u00ean khuy\u1ebfn kh\u00edch c\u00e1c k\u1ebft n\u1ed1i v\u1edbi c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n kh\u00e1c v\u1edbi m\u1ed9t menu t\u00edch h\u1ee3p m\u1ea1nh m\u1ebd<\/a> \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t ng\u0103n x\u1ebfp c\u00f4ng ngh\u1ec7 l\u00fd t\u01b0\u1edfng.<\/p>\n D\u1ec5 d\u00e0ng t\u00edch h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 d\u1ecbch v\u1ee5 y\u00eau th\u00edch c\u1ee7a b\u1ea1n v\u1edbi N\u1ec1n t\u1ea3ng Kh\u00e1ch s\u1ea1n Cloudbeds<\/p>\n<\/div>\n C\u00e1c kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp<\/a> c\u00f3 th\u1ec3 t\u0103ng n\u0103ng su\u1ea5t v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c doanh thu b\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. S\u1ee9c m\u1ea1nh n\u1eb1m \u1edf b\u1ea3n ch\u1ea5t to\u00e0n di\u1ec7n c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng ho\u1ea1t \u0111\u1ed9ng c\u00f9ng nhau \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 kinh doanh t\u1ed1t nh\u1ea5t.<\/p>\n Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u1ea3i l\u00e0m t\u1ed1t m\u1ed9t vi\u1ec7c: gi\u00fap b\u1ea1n \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh t\u1ed1t h\u01a1n. N\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 m\u1ed9t g\u00e1nh n\u1eb7ng b\u1ed5 sung c\u1ea7n qu\u1ea3n l\u00fd.<\/p>\n Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n k\u1ef9 thu\u1eadt s\u1ed1 lo\u1ea1i b\u1ecf c\u00e1c silo v\u00e0 h\u1ee3p l\u00fd h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u00ean to\u00e0n b\u1ed9 doanh nghi\u1ec7p. V\u1edbi s\u1ef1 minh b\u1ea1ch ho\u00e0n to\u00e0n v\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb \u0111\u01b0\u1ee3c chia s\u1ebb, to\u00e0n b\u1ed9 \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c t\u1eeb c\u00f9ng m\u1ed9t th\u00f4ng tin. Ph\u1ea7n m\u1ec1m kh\u00e1ch s\u1ea1n gi\u00fap gi\u1ea3m thi\u1ec3u c\u00e1c s\u1ef1 c\u1ed1 d\u1ecbch v\u1ee5 v\u00e0 l\u00e0m cho kh\u00e1ch h\u00e0ng (ch\u01b0a k\u1ec3 \u0111\u1ebfn nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n) h\u00e0i l\u00f2ng h\u01a1n.<\/p>\n Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c l\u1ef1a ch\u1ecdn ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t cho doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp c\u1ee7a b\u1ea1n, \u0111\u00e2y l\u00e0 nh\u1eefng t\u00ednh n\u0103ng ch\u00ednh c\u1ea7n t\u00ecm.<\/p>\n Xem video ng\u1eafn n\u00e0y \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 ch\u00edn t\u00ednh n\u0103ng ch\u00ednh.<\/p>\n SaaS hi\u1ec7n \u0111\u1ea1i v\u00e0 m\u1ea1nh m\u1ebd d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y. \u0110i\u1ec1u n\u00e0y tr\u00e1i ng\u01b0\u1ee3c v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p l\u01b0u tr\u1eef ph\u1ea7n c\u1ee9ng t\u1ea1i ch\u1ed7. C\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y c\u00f3 gi\u00e1 c\u1ea3 ph\u1ea3i ch\u0103ng, c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng v\u00e0 nhanh ch\u00f3ng. N\u00f3 c\u0169ng d\u1ec5 d\u00e0ng c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean h\u01a1n nhi\u1ec1u so v\u1edbi m\u1ed9t h\u1ec7 th\u1ed1ng y\u00eau c\u1ea7u n\u00e2ng c\u1ea5p v\u1eadt l\u00fd t\u1ed1n k\u00e9m. HMS d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c truy c\u1eadp t\u1eeb m\u1ecdi n\u01a1i c\u00f3 k\u1ebft n\u1ed1i internet, v\u00ec v\u1eady b\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i c\u00f3 m\u1eb7t t\u1ea1i c\u01a1 s\u1edf c\u1ee7a m\u00ecnh \u0111\u1ec3 ki\u1ec3m tra c\u00f4ng vi\u1ec7c kinh doanh.<\/p>\n Trong m\u1ed9t ng\u00e0nh c\u1ea1nh tranh gay g\u1eaft \u0111\u1ec3 gi\u00e0nh l\u1ea5y t\u00e0i n\u0103ng, t\u1ea1i sao ph\u1ea3i l\u00e3ng ph\u00ed th\u1eddi gian qu\u00fd b\u00e1u \u0111\u1ec3 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean tr\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 t\u1ea3i v\u00e0 khi\u1ebfn b\u1ea1n kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y nh\u1eefng g\u00ec m\u00ecnh c\u1ea7n? Nh\u00e2n vi\u00ean mu\u1ed1n c\u00e1c c\u00f4ng c\u1ee5 \u0111\u01a1n gi\u1ea3n, d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 h\u1ecdc. T\u01b0\u01a1ng t\u1ef1, ch\u1ee7 s\u1edf h\u1eefu v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u01b0\u1eddng c\u1ea7n \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi th\u01b0\u1eddng xuy\u00ean, v\u00ec v\u1eady ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng gi\u00fap doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng tr\u01a1n tru h\u01a1n.<\/p>\n M\u1ed9t HMS v\u1edbi m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng t\u00edch h\u1ee3p c\u00f3 th\u1ec3 gi\u00fap h\u1ee3p l\u00fd h\u00f3a vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng, cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1eb7t ph\u00f2ng, \u0111i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn nhi\u1ec1u l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp h\u01a1n<\/a>. V\u00e0, khi n\u00f3 bao g\u1ed3m m\u1ed9t c\u00f4ng c\u1ee5 x\u1eed l\u00fd thanh to\u00e1n<\/a>, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn c\u00e1c l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng m\u1edbi tr\u00ean trang web c\u1ee7a m\u00ecnh 24\/7.<\/p>\n M\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng \u0111\u01b0\u1ee3c nh\u00fang cung c\u1ea5p cho b\u1ea1n nhi\u1ec1u quy\u1ec1n ki\u1ec3m so\u00e1t h\u01a1n \u0111\u1ec3 cung c\u1ea5p c\u00e1c g\u00f3i v\u00e0 g\u00f3i ph\u1ea3n \u00e1nh c\u00e1c s\u1edf th\u00edch kh\u00e1c nhau c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c b\u1ed5 sung c\u00e1 nh\u00e2n h\u00f3a c\u00f3 th\u1ec3 mang l\u1ea1i doanh thu gia t\u0103ng cho c\u00e1c kh\u00e1ch s\u1ea1n, b\u1ea5t k\u1ec3 quy m\u00f4 c\u1ee7a c\u01a1 s\u1edf.<\/p>\n M\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng hi\u1ec7u qu\u1ea3<\/a> s\u1ebd:<\/p>\n B\u00e1o c\u00e1o m\u1ea1nh m\u1ebd cho ph\u00e9p c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u. Vi\u1ec7c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb \u0111\u00e3 t\u1eebng l\u00e0 m\u1ed9t \u0111\u1eb7c quy\u1ec1n ch\u1ec9 d\u00e0nh cho c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 ng\u00e2n s\u00e1ch l\u1edbn. Kh\u00f4ng c\u00f2n n\u1eefa! V\u1edbi ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u00f9 h\u1ee3p, c\u00e1c kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh v\u1edbi d\u1eef li\u1ec7u v\u00e0 t\u1ea1o c\u00e1c b\u00e1o c\u00e1o to\u00e0n di\u1ec7n cung c\u1ea5p kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb v\u1ec1 t\u00e0i ch\u00ednh, c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y, ph\u00e2n t\u00edch v\u00e0 h\u01a1n th\u1ebf n\u1eefa c\u1ee7a c\u01a1 s\u1edf c\u1ee7a b\u1ea1n.<\/p>\n C\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft cung c\u1ea5p cho b\u1ea1n s\u1ef1 r\u00f5 r\u00e0ng h\u01a1n v\u1ec1 c\u00e1c n\u1ed7 l\u1ef1c kinh doanh c\u1ee7a b\u1ea1n. Khi b\u1ea1n bi\u1ebft ch\u00ednh x\u00e1c m\u1ed7i OTA t\u1ea1o ra bao nhi\u00eau doanh thu cho b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ed7n h\u1ee3p k\u00eanh<\/a> mang l\u1ea1i ROI cao nh\u1ea5t. C\u00e1c m\u00f4-\u0111un b\u00e1o c\u00e1o \u0111\u1ed9ng s\u1ebd cho ph\u00e9p b\u1ea1n t\u1ea1o b\u00e1o c\u00e1o trong tr\u00ecnh duy\u1ec7t, d\u01b0\u1edbi d\u1ea1ng email ho\u1eb7c d\u01b0\u1edbi d\u1ea1ng b\u1ea3ng t\u00ednh v\u00e0 PDF c\u00f3 th\u1ec3 t\u1ea3i xu\u1ed1ng v\u1edbi kh\u1ea3 n\u0103ng l\u1ecdc theo k\u00eanh ti\u1ebfp th\u1ecb, lo\u1ea1i ph\u00f2ng, n\u0103m, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1eb7c bi\u1ec7t v\u00e0 c\u00e1c th\u00f4ng s\u1ed1 ch\u00ednh kh\u00e1c.<\/p>\n N\u1ec1n t\u1ea3ng Kh\u00e1ch s\u1ea1n Cloudbeds cung c\u1ea5p nhi\u1ec1u b\u00e1o c\u00e1o kh\u00e1c nhau \u0111\u1ec3 ph\u00e2n t\u00edch c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y v\u00e0 t\u00e0i ch\u00ednh c\u1ee7a b\u1ea1n.<\/em><\/p>\n M\u1ed9t tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh<\/a> s\u1eafp x\u1ebfp c\u00e1ch h\u00e0ng t\u1ed3n kho c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i tr\u00ean c\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn<\/a> nh\u01b0 Booking.com, Airbnb v\u00e0 Expedia. Khi \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh s\u1ebd c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng c\u1ee7a b\u1ea1n tr\u00ean l\u1ecbch c\u1ee7a b\u1ea1n trong th\u1eddi gian th\u1ef1c. C\u00e1c l\u1ee3i \u00edch kh\u00e1c c\u1ee7a vi\u1ec7c c\u00f3 m\u1ed9t tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n bao g\u1ed3m:<\/p>\n Gi\u00e1 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n kh\u00f4ng n\u00ean l\u00e0 \u201c\u0111\u1eb7t n\u00f3 v\u00e0 qu\u00ean n\u00f3.\u201d \u0110\u1ec3 t\u1ed1i \u0111a h\u00f3a doanh thu, gi\u00e1 c\u1ee7a b\u1ea1n c\u1ea7n ph\u1ea3i linh ho\u1ea1t v\u00e0 xem x\u00e9t c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 gi\u00e1 c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 c\u00e1c s\u1ef1 ki\u1ec7n \u0111\u1ecba ph\u01b0\u01a1ng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n. Kh\u00f4ng kh\u1ea3 thi n\u1ebfu li\u00ean t\u1ee5c \u0111i\u1ec1u ch\u1ec9nh gi\u00e1 c\u1ee7a b\u1ea1n theo c\u00e1ch th\u1ee7 c\u00f4ng. V\u1edbi t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a, gi\u00e1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh m\u1ed9t c\u00e1ch th\u00f4ng minh \u0111\u1ec3 ph\u1ea3n \u00e1nh nhu c\u1ea7u th\u1eddi gian th\u1ef1c.<\/p>\n L\u00fd t\u01b0\u1edfng nh\u1ea5t l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n n\u00ean t\u1ef1 \u0111\u1ed9ng h\u00f3a \u00edt nh\u1ea5t m\u1ed9t s\u1ed1 quy\u1ebft \u0111\u1ecbnh v\u1ec1 gi\u00e1 c\u1ee7a b\u1ea1n. T\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 v\u00e0 \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a c\u01a1 s\u1edf c\u1ee7a b\u1ea1n, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o m\u1ecdi th\u1ee9 t\u1eeb m\u1ed9t c\u00f4ng c\u1ee5 th\u00f4ng minh v\u1ec1 gi\u00e1<\/a> \u0111\u1ebfn m\u1ed9t gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd doanh thu<\/a> ho\u00e0n ch\u1ec9nh.<\/p>\n Ch\u1ec9 ph\u00e2n ph\u1ed1i h\u00e0ng t\u1ed3n kho c\u1ee7a b\u1ea1n th\u00f4ng qua OTA l\u00e0 kh\u00f4ng \u0111\u1ee7 n\u1ebfu b\u1ea1n mu\u1ed1n t\u1ed1i \u0111a h\u00f3a doanh thu v\u00e0 ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. M\u1ed9t gi\u1ea3i ph\u00e1p ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1<\/a> gi\u00fap c\u00e1c kh\u00e1ch s\u1ea1n x\u00e2y d\u1ef1ng nh\u1eadn th\u1ee9c v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng tr\u00ean nhi\u1ec1u k\u00eanh, \u0111\u00f3ng g\u00f3p v\u00e0o m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ph\u00e2n ph\u1ed1i c\u00e2n b\u1eb1ng h\u01a1n.<\/p>\n H\u00e3y t\u00ecm ki\u1ebfm ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p ti\u1ebfp th\u1ecb t\u1eadp trung v\u00e0o kh\u00e1ch s\u1ea1n, bao g\u1ed3m c\u00e1c t\u00ednh n\u0103ng nh\u01b0:<\/p>\n H\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf n\u00ean ph\u1ee9c t\u1ea1p h\u01a1n, v\u1edbi c\u00e1c nh\u00e0 \u0111i\u1ec1u h\u00e0nh c\u01a1 s\u1edf l\u01b0u tr\u00fa d\u1ef1 ki\u1ebfn s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb khi h\u1ecd kh\u00e1m ph\u00e1 \u0111\u1ebfn sau khi h\u1ecd \u1edf l\u1ea1i. M\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c t\u0103ng l\u00ean kh\u00f4ng ch\u1ec9 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng s\u1ef1 h\u00e0i l\u00f2ng h\u01a1n m\u00e0 c\u00f2n gi\u00fap t\u0103ng doanh thu th\u00f4ng qua upsell v\u00e0 c\u00e1c ti\u1ec7n \u00edch b\u1ed5 sung<\/a> v\u00e0 h\u1ee3p l\u00fd h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u00f4ng qua t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/p>\n V\u1edbi c\u00e1c c\u00f4ng c\u1ee5 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, c\u00e1c ho\u1ea1t \u0111\u1ed9ng l\u01b0u tr\u00fa c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac, bao g\u1ed3m:<\/p>\n T\u00ednh n\u0103ng cu\u1ed1i c\u00f9ng c\u1ee7a m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n to\u00e0n di\u1ec7n v\u00e0 m\u1ea1nh m\u1ebd l\u00e0 kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i v\u1edbi c\u00e1c t\u00edch h\u1ee3p c\u1ee7a b\u00ean th\u1ee9 ba. T\u00edch h\u1ee3p<\/a> l\u00e0 c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 li\u00ean k\u1ebft v\u1edbi HMS c\u1ee7a m\u00ecnh \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3. V\u00ed d\u1ee5: n\u1ebfu b\u1ea1n c\u00f3 m\u1ed9t nh\u00e0 h\u00e0ng ho\u1eb7c qu\u00e1n c\u00e0 ph\u00ea t\u1ea1i c\u01a1 s\u1edf c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 li\u00ean k\u1ebft m\u1ed9t h\u1ec7 th\u1ed1ng \u0111i\u1ec3m b\u00e1n h\u00e0ng (POS)<\/a> v\u1edbi ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00ednh ph\u00ed mua h\u00e0ng v\u00e0o ph\u00f2ng c\u1ee7a h\u1ecd.<\/p>\n H\u00e3y t\u00ecm ki\u1ebfm m\u1ed9t nh\u00e0 cung c\u1ea5p ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n d\u1ec5 d\u00e0ng k\u1ebft n\u1ed1i v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a b\u00ean th\u1ee9 ba m\u00e0 b\u1ea1n \u01b0u ti\u00ean. C\u00e1ch ti\u1ebfp c\u1eadn th\u00e2n thi\u1ec7n v\u1edbi t\u00edch h\u1ee3p n\u00e0y l\u00e0 m\u1ed9t d\u1ea5u hi\u1ec7u cho th\u1ea5y nh\u00e0 cung c\u1ea5p ph\u1ea7n m\u1ec1m mu\u1ed1n trao quy\u1ec1n cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n K\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng c\u1ee7a b\u1ea5t k\u1ef3 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n n\u00e0o c\u0169ng ph\u1ea3i l\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7. T\u1ea5t c\u1ea3 l\u00e0 v\u1ec1 vi\u1ec7c trao quy\u1ec1n cho c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n v\u1edbi c\u00f4ng ngh\u1ec7 m\u1ea1nh m\u1ebd v\u00e0 th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 gi\u1ea3i ph\u00f3ng th\u1eddi gian \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n Xem c\u00e1ch Cloudbeds c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n<\/div>\n Khi l\u1ef1a ch\u1ecdn m\u1ed9t gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n m\u1edbi, qu\u00e1 tr\u00ecnh n\u00e0y n\u00ean \u0111\u01b0\u1ee3c xem x\u00e9t m\u1ed9t c\u00e1ch ki\u00ean nh\u1eabn v\u00e0 c\u1ea9n th\u1eadn. R\u1ea5t nhi\u1ec1u \u0111i\u1ec1u \u0111ang \u0111\u1eb7t c\u01b0\u1ee3c v\u00e0o quy\u1ebft \u0111\u1ecbnh n\u00e0y: l\u00e0 trung t\u00e2m c\u1ee7a c\u01a1 s\u1edf c\u1ee7a b\u1ea1n, HMS c\u1ee7a b\u1ea1n \u0111\u00f3ng m\u1ed9t vai tr\u00f2 then ch\u1ed1t trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u00e0nh c\u00f4ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 b\u01b0\u1edbc quan tr\u1ecdng khi \u0111\u00e1nh gi\u00e1 c\u00e1c gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m.<\/p>\n Ph\u1ea7n M\u1ec1m Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n: H\u01b0\u1edbng D\u1eabn Chi Ti\u1ebft Cho Ng\u01b0\u1eddi M\u1edbi B\u1eaft \u0110\u1ea7u T\u1eeb vi\u1ec7c t\u0103ng c\u00f4ng su\u1ea5t ph\u00f2ng \u0111\u1ebfn t\u1ea1o ra c\u00e1c l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp v\u00e0 t\u0103ng ADR, c\u00e1c nh\u00e0 \u0111i\u1ec1u h\u00e0nh c\u01a1 s\u1edf l\u01b0u tr\u00fa c\u00f3 r\u1ea5t nhi\u1ec1u vi\u1ec7c ph\u1ea3i l\u00e0m. Khi ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n tr\u1edf n\u00ean […]<\/p>\n","protected":false},"author":1,"featured_media":452751,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"1","post_reading_time_wpm":"500","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-451718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=451718"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451718\/revisions"}],"predecessor-version":[{"id":452752,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/451718\/revisions\/452752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/452751"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=451718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=451718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=451718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}T\u1ea1i Sao B\u1ea1n C\u1ea7n Ph\u1ea7n M\u1ec1m Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n?<\/h2>\n
Th\u1eddi Gian C\u1ee7a B\u1ea1n R\u1ea5t Qu\u00fd Gi\u00e1<\/h3>\n
B\u1ea1n \u0110\u00e3 \u0110\u1ee7 B\u1eadn R\u1ed9n R\u1ed3i<\/h3>\n
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Kh\u00e1ch H\u00e0ng C\u1ee7a B\u1ea1n Mong \u0110\u1ee3i C\u00e1c Ho\u1ea1t \u0110\u1ed9ng Ho\u00e0n H\u1ea3o<\/h3>\n
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Vi\u1ec7c \u0110\u00e0o T\u1ea1o v\u00e0 Giao Ti\u1ebfp V\u1edbi Nh\u00e2n Vi\u00ean C\u1ee7a B\u1ea1n C\u00f3 Th\u1ec3 T\u1ed1t H\u01a1n<\/h3>\n
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![\"hotel](\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2020\/04\/1_hms_cal@2x.webp\")
<\/p>\nNg\u00e0nh Kh\u00e1ch S\u1ea1n Li\u00ean T\u1ee5c Thay \u0110\u1ed5i<\/h3>\n
9 T\u00ednh N\u0103ng Quan Tr\u1ecdng C\u1ee7a Ph\u1ea7n M\u1ec1m Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
1. D\u1ef1a Tr\u00ean \u0110\u00e1m M\u00e2y<\/h3>\n
2. Giao Di\u1ec7n Tr\u1ef1c Quan<\/h3>\n
3. C\u00f4ng C\u1ee5 \u0110\u1eb7t Ph\u00f2ng T\u00edch H\u1ee3p<\/h3>\n
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4. B\u00e1o C\u00e1o Chi Ti\u1ebft<\/h3>\n
![\"hotel](\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2020\/04\/2_hms_report@2x.webp\")
<\/p>\n5. Tr\u00ecnh Qu\u1ea3n L\u00fd K\u00eanh<\/h3>\n
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6. Qu\u1ea3n L\u00fd Doanh Thu<\/h3>\n
7. Ti\u1ebfp Th\u1ecb K\u1ef9 Thu\u1eadt S\u1ed1<\/h3>\n
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8. T\u01b0\u01a1ng T\u00e1c V\u1edbi Kh\u00e1ch H\u00e0ng<\/h3>\n
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![\"hotel](\"https:\/\/www.cloudbeds.com\/wp-content\/uploads\/2020\/04\/3_hms_journey_@2x.webp\")
<\/p>\n9. T\u00edch H\u1ee3p M\u1ea1nh M\u1ebd<\/h3>\n
\u0110\u00e1nh Gi\u00e1 C\u00e1c Gi\u1ea3i Ph\u00e1p HMS<\/h2>\n
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