\n ho\u1eb7c n\u00e2ng c\u1ea5p ph\u00f2ng trong th\u1eddi gian l\u01b0u tr\u00fa, v\u01b0\u1ee3t ra ngo\u00e0i \u0111\u1eb7t ph\u00f2ng ban \u0111\u1ea7u.
\n \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m n\u00e2ng c\u1ea5p ph\u00f2ng, c\u00e1c ti\u1ec7n nghi b\u1ed5 sung nh\u01b0 d\u1ecbch v\u1ee5 spa
\n ho\u1eb7c g\u00f3i \u0103n u\u1ed1ng, nh\u1eadn ph\u00f2ng s\u1edbm ho\u1eb7c tr\u1ea3 ph\u00f2ng mu\u1ed9n, v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 cao c\u1ea5p
\n kh\u00e1c.<\/span\n >\n <\/p>\n
\n \n \n T\u1ed1i \u01b0u upselling kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n v\u1edbi SiteMinder<\/p>\n L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu v\u1edbi c\u00e1c t\u00ednh n\u0103ng upselling t\u1ef1 \u0111\u1ed9ng T\u00ecm hi\u1ec3u th\u00eam<\/a><\/p>\n<\/p><\/div>\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \u0110\u1ec3 upselling kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng, b\u1ea1n c\u1ea7n m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c r\u00f5 r\u00e0ng v\u00e0 t\u1eadp trung. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng upselling trong Upselling kh\u00e1ch s\u1ea1n mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho c\u1ea3 kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng:<\/p>\n \n Upselling kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng \u0111\u1ec3 t\u0103ng doanh thu, n\u00e2ng cao tr\u1ea3i B\u00ed Quy\u1ebft Upselling Kh\u00e1ch S\u1ea1n: K\u1ef9 Thu\u1eadt, Chi\u1ebfn L\u01b0\u1ee3c v\u00e0 V\u00ed D\u1ee5 Hi\u1ec7u Qu\u1ea3 Upselling Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? Upselling kh\u00e1ch s\u1ea1n l\u00e0 ph\u01b0\u01a1ng ph\u00e1p khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua th\u00eam c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c n\u00e2ng c\u1ea5p ph\u00f2ng trong th\u1eddi gian l\u01b0u tr\u00fa, v\u01b0\u1ee3t ra ngo\u00e0i \u0111\u1eb7t ph\u00f2ng ban \u0111\u1ea7u. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao […]<\/p>\n","protected":false},"author":1,"featured_media":450893,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-450888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=450888"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450888\/revisions"}],"predecessor-version":[{"id":450898,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450888\/revisions\/450898"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/450893"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=450888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=450888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=450888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n th\u00e0nh c\u00f4ng t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/strong\n >\n <\/p>\nT\u1ea1i Sao Upselling Kh\u00e1ch S\u1ea1n L\u1ea1i Quan Tr\u1ecdng?<\/h2>\n
\n gi\u00fap c\u1ea3 kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n trong
\n su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa<\/a>. \u0110\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n, \u0111\u00e2y l\u00e0 c\u00e1ch \u0111\u1ec3 t\u0103ng doanh thu
\n b\u1eb1ng c\u00e1ch cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung ho\u1eb7c n\u00e2ng c\u1ea5p m\u00e0 h\u1ecd c\u00f3
\n th\u1ec3 th\u00edch \u2013 v\u00ed d\u1ee5: ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn \u0111\u1eb9p h\u01a1n, li\u1ec7u ph\u00e1p spa th\u01b0 gi\u00e3n ho\u1eb7c tr\u1ea3i
\n nghi\u1ec7m \u0103n u\u1ed1ng \u0111\u1eb7c bi\u1ec7t.<\/span\n >\n <\/p>\n
\n h\u01a1n b\u1eb1ng c\u00e1ch th\u00eam nh\u1eefng \u0111i\u1ec3m nh\u1ea5n nh\u1ecf khi\u1ebfn chuy\u1ebfn \u0111i tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t. Khi
\n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, “upselling” th\u1ef1c s\u1ef1 l\u00e0 n\u00e2ng cao to\u00e0n di\u1ec7n
\n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>, \u0111\u1ea3m b\u1ea3o h\u1ecd r\u1eddi \u0111i vui v\u1ebb v\u00e0 mong
\n mu\u1ed1n quay tr\u1edf l\u1ea1i. Th\u00eam v\u00e0o \u0111\u00f3, nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1ec3
\n l\u1ea1i \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u00e0 quay l\u1ea1i trong t\u01b0\u01a1ng lai, \u0111i\u1ec1u n\u00e0y r\u1ea5t t\u1ed1t cho ho\u1ea1t
\n \u0111\u1ed9ng kinh doanh l\u00e2u d\u00e0i.<\/span\n >\n <\/p>\n
\n c\u1ee7a SiteMinder.<\/p>\n![\"Ota](\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-335.png\")
\n<\/p><\/div>\nM\u1ee5c Ti\u00eau H\u00e0ng \u0110\u1ea7u C\u1ee7a Upselling Trong Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec?<\/h2>\n
\n kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, th\u00ec b\u1ea1n \u0111ang b\u1ecf l\u1ee1 m\u1ed9t b\u1ee9c tranh l\u1edbn h\u01a1n. M\u1ee5c ti\u00eau th\u1ef1c s\u1ef1
\n c\u1ee7a upselling ph\u1ea3i l\u00e0 n\u00e2ng cao
\n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec
\n th\u1ef1c s\u1ef1 mang l\u1ea1i l\u1ee3i \u00edch cho kh\u00e1ch c\u1ee7a b\u1ea1n \u2014 cho d\u00f9 \u0111\u00f3 l\u00e0 ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn tuy\u1ec7t
\n \u0111\u1eb9p, li\u1ec7u ph\u00e1p spa th\u01b0 gi\u00e3n hay g\u00f3i \u0103n u\u1ed1ng \u0111\u1eb7c bi\u1ec7t \u2014 b\u1ea1n s\u1ebd th\u1ea5y s\u1ef1 gia t\u0103ng
\n t\u1ef1 nhi\u00ean v\u1ec1 \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c,
\n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>, v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 l\u00f2ng trung
\n th\u00e0nh.<\/span\n >\n <\/p>\n
\n kh\u1ea3 n\u0103ng quay l\u1ea1i v\u00e0 gi\u1edbi thi\u1ec7u kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, d\u1eabn \u0111\u1ebfn s\u1ef1 t\u0103ng tr\u01b0\u1edfng doanh
\n thu b\u1ec1n v\u1eefng, l\u00e2u d\u00e0i.<\/span\n >\n <\/p>\nC\u00e1ch Upsell Ph\u00f2ng Kh\u00e1ch S\u1ea1n<\/h2>\n
\n h\u00e0ng h\u01a1n l\u00e0 th\u00fac \u0111\u1ea9y vi\u1ec7c b\u00e1n h\u00e0ng. Th\u1eddi \u0111i\u1ec3m, gi\u1ecdng \u0111i\u1ec7u v\u00e0 s\u1ef1 tinh t\u1ebf l\u00e0 ch\u00eca
\n kh\u00f3a. Thay v\u00ec th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c b\u00e1n h\u00e0ng kh\u00f3 kh\u0103n, h\u00e3y ngh\u0129 \u0111\u1ebfn vi\u1ec7c l\u00e0m cho
\n kh\u00e1ch h\u00e0ng nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 n\u00e2ng cao k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd. V\u00ed d\u1ee5: thay v\u00ec
\n n\u00f3i “N\u00e2ng c\u1ea5p l\u00ean ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn v\u1edbi gi\u00e1 100 \u0111\u00f4 la”, b\u1ea1n c\u00f3 th\u1ec3 g\u1ee3i \u00fd
\n “Ch\u1ec9 v\u1edbi th\u00eam 30 \u0111\u00f4 la, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn h\u01b0\u1edfng m\u1ed9t c\u0103n ph\u00f2ng v\u1edbi t\u1ea7m nh\u00ecn ngo\u1ea1n
\n m\u1ee5c.”<\/span\n >\n <\/p>\n
\n H\u01a1n 60% ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eb5n s\u00e0ng chi ti\u00eau nhi\u1ec1u h\u01a1n khi m\u1ed9t d\u1ecbch v\u1ee5 b\u1ed5 sung b\u1ed5
\n sung cho giao d\u1ecbch mua ch\u00ednh c\u1ee7a h\u1ecd. M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed1t l\u00e0 g\u1eedi email tr\u01b0\u1edbc
\n khi h\u1ecd \u0111\u1ebfn, h\u1ecfi v\u1ec1 s\u1edf th\u00edch c\u1ee7a h\u1ecd ho\u1eb7c b\u1ea5t k\u1ef3 y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t n\u00e0o. \u0110i\u1ec1u n\u00e0y
\n kh\u00f4ng ch\u1ec9 gi\u00fap c\u00e1 nh\u00e2n h\u00f3a k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd m\u00e0 c\u00f2n t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho m\u1ed9t upsell
\n \u0111\u01b0\u1ee3c \u0111\u00f3n nh\u1eadn.<\/span\n >\n <\/p>\n![\"Ota](\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-336-1024x768.png\")
\nC\u00e1c V\u00ed D\u1ee5 v\u00e0 \u00dd T\u01b0\u1edfng Upselling Kh\u00e1ch S\u1ea1n<\/h2>\n
\n x\u00e9t c\u00e1c l\u0129nh v\u1ef1c ch\u00ednh sau \u0111\u00e2y, n\u01a1i b\u1ea1n n\u00ean upselling:<\/span\n >\n <\/p>\n1. \u0110\u1ed3 \u0103n v\u00e0 th\u1ee9c u\u1ed1ng<\/a><\/h3>\n
\n qu\u1ea7y bar, t\u1ed5 ch\u1ee9c b\u1ea5t k\u1ef3 d\u1ecbp \u0111\u1eb7c bi\u1ec7t n\u00e0o v\u1edbi c\u00e1c \u01b0u \u0111\u00e3i ti\u1ec7c, th\u00eam tr\u00e1i c\u00e2y v\u00e0
\n s\u00f4 c\u00f4 la ho\u1eb7c c\u00e1c m\u00f3n \u0103n kh\u00e1c v\u00e0o ph\u00f2ng c\u1ee7a h\u1ecd, ho\u1eb7c g\u1ecdi m\u00f3n tr\u00e1ng mi\u1ec7ng sau
\n b\u1eefa \u0103n ch\u00ednh. Lu\u00f4n tr\u00ecnh b\u00e0y c\u00e0ng nhi\u1ec1u l\u1ef1a ch\u1ecdn c\u00e0ng t\u1ed1t \u0111\u1ec3 kh\u00e1ch t\u1ef1 \u0111\u01b0a ra
\n l\u1ef1a ch\u1ecdn thay v\u00ec ch\u1ec9 l\u00e0m theo \u0111\u1ec1 xu\u1ea5t c\u1ee7a b\u1ea1n.<\/span\n >\n <\/p>\n2. D\u1ecbch v\u1ee5 spa<\/h3>\n
\n g\u00f3i<\/a> spa v\u00e0o k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd, v\u1edbi m\u1ed9t bu\u1ed5i massage v\u00e0o ng\u00e0y \u0111\u1ea7u
\n ti\u00ean v\u00e0 c\u01a1 h\u1ed9i \u0111\u1eb7t th\u00eam c\u00e1c li\u1ec7u ph\u00e1p trong su\u1ed1t th\u1eddi gian \u1edf kh\u00e1ch s\u1ea1n c\u1ee7a
\n b\u1ea1n.<\/span\n >\n <\/p>\n3. N\u00e2ng c\u1ea5p ph\u00f2ng<\/h3>\n
\n hi\u1ec7n t\u1ed1t. Khi kh\u00e1ch du l\u1ecbch \u0111\u1eb7t m\u1ed9t chuy\u1ebfn \u0111i, h\u1ecd \u0111ang ti\u1ebft ki\u1ec7m ti\u1ec1n cho d\u1ecbp
\n n\u00e0y. N\u1ebfu kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t m\u1ed9t ph\u00f2ng ti\u00eau chu\u1ea9n, b\u1ea1n c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi h\u1ecd trong
\n nh\u1eefng ng\u00e0y tr\u01b0\u1edbc khi h\u1ecd \u0111\u1ebfn v\u00e0 \u0111\u1ec1 ngh\u1ecb n\u00e2ng c\u1ea5p. H\u1ecd c\u00f3 th\u1ec3 ng\u1ea1c nhi\u00ean tr\u01b0\u1edbc l\u1eddi
\n \u0111\u1ec1 ngh\u1ecb v\u00e0 m\u1ee9c gi\u00e1 b\u1ed5 sung s\u1ebd c\u00f3 v\u1ebb nh\u1ecf h\u01a1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u00ec h\u1ecd s\u1ebd c\u00f3 t\u00e0i ch\u00ednh
\n \u1ed5n \u0111\u1ecbnh v\u00e0o th\u1eddi \u0111i\u1ec3m n\u00e0y.<\/span\n >\n <\/p>\n4. C\u00e1c t\u00ednh n\u0103ng \u0111\u1eb7c bi\u1ec7t trong ph\u00f2ng<\/h3>\n
\n ph\u00f2ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 h\u1ecd ph\u1ea3i c\u00f3 b\u1ed3n t\u1eafm cho tr\u1ebb em. \u0110i\u1ec1u n\u00e0y t\u1ea1o c\u01a1 h\u1ed9i
\n t\u1ed1t \u0111\u1ec3 upselling ho\u1eb7c b\u00e1n ch\u00e9o m\u1ed9t ph\u00f2ng c\u00f3 c\u01a1 s\u1edf n\u00e0y. C\u00e1c v\u00ed d\u1ee5 kh\u00e1c c\u00f3 th\u1ec3
\n bao g\u1ed3m upselling c\u00e1c c\u1eb7p \u0111\u00f4i l\u00ean c\u00e1c ph\u00f2ng c\u00f3 ban c\u00f4ng ho\u1eb7c gi\u01b0\u1eddng l\u1edbn h\u01a1n.<\/span\n >\n <\/p>\n5. \u01afu \u0111\u00e3i \u0111\u1ed9c quy\u1ec1n cho kh\u00e1ch<\/h3>\n
\n nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1eefa s\u00e1ng tr\u00ean gi\u01b0\u1eddng, b\u00f3 hoa t\u01b0\u01a1i,
\n r\u01b0\u1ee3u s\u00e2m panh, v.v. M\u1eb7c d\u00f9 kh\u00e1ch ph\u1ea3i tr\u1ea3 th\u00eam ti\u1ec1n, nh\u01b0ng \u0111\u00f3 s\u1ebd l\u00e0 m\u1ed9t chi
\n ph\u00ed \u0111\u00e1ng gi\u00e1 theo quan \u0111i\u1ec3m c\u1ee7a h\u1ecd.<\/span\n >\n <\/p>\n6. Ho\u1ea1t \u0111\u1ed9ng gi\u1ea3i tr\u00ed<\/h3>\n
\n d\u1ee5c, ph\u00f2ng x\u00f4ng h\u01a1i kh\u00f4, v\u00e9 xem phim v\u00e0 c\u00e1c chuy\u1ebfn tham quan th\u00e0nh ph\u1ed1 th\u01b0\u1eddng l\u00e0
\n \u0111i\u1ec1u hi\u1ec3n nhi\u00ean v\u00e0 kh\u00f4ng kh\u00f3 \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0o h\u1ee9ng.<\/span\n >\n <\/p>\nC\u00e1ch Upselling Trong Ng\u00e0nh Kh\u00e1ch S\u1ea1n: K\u1ef9 Thu\u1eadt v\u00e0 Chi\u1ebfn L\u01b0\u1ee3c<\/h2>\n
\n b\u1ea1n ch\u1eafc ch\u1eafn kh\u00f4ng n\u00ean l\u00e0m. H\u00e3y ghi nh\u1edb ba m\u1eb9o n\u00e0y khi ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c
\n c\u1ee7a b\u1ea1n:<\/span\n >\n <\/p>\n1. Upsell trong su\u1ed1t chu k\u1ef3 c\u1ee7a kh\u00e1ch<\/h3>\n
\n th\u1eddi gian l\u01b0u tr\u00fa, kh\u00e1ch s\u1ebd \u0111\u1eafm m\u00ecnh trong tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 c\u00f3 th\u1ec3 s\u1eb5n
\n l\u00f2ng ch\u1ea5p nh\u1eadn c\u00e1c \u01b0u \u0111\u00e3i c\u1ee7a b\u1ea1n h\u01a1n. Ngay c\u1ea3 khi h\u1ecd \u0111ang tr\u1ea3 ph\u00f2ng, b\u1ea1n c\u00f3
\n th\u1ec3 y\u00eau c\u1ea7u h\u1ecd tham gia ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n ho\u1eb7c mua m\u1ed9t
\n l\u1ef1a ch\u1ecdn cho l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo c\u1ee7a h\u1ecd.<\/span\n >\n <\/p>\n2. S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m upselling kh\u00e1ch s\u1ea1n ph\u00f9 h\u1ee3p<\/h3>\n
\n \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh b\u00e1n h\u00e0ng,
\n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n<\/a> (
\n PMS<\/a>) v\u00e0
\n c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng<\/a> c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap upselling hi\u1ec7u qu\u1ea3 tr\u1edf
\n n\u00ean d\u1ec5 d\u00e0ng.<\/span\n >\n <\/p>\n3. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u1ee7a kh\u00e1ch s\u1ea1n<\/h3>\n
\n th\u00edch \u0111\u1ea7y \u0111\u1ee7 cho kh\u00e1ch. \u0110i\u1ec1u quan tr\u1ecdng n\u1eefa l\u00e0 h\u1ecd ph\u1ea3i chu\u1ea9n b\u1ecb cho c\u00e1c ph\u1ea3n
\n \u0111\u1ed1i ho\u1eb7c t\u1eeb ch\u1ed1i. C\u00e1c c\u00e2u h\u1ecfi kh\u00f3 x\u1eed ho\u1eb7c kh\u00f3 kh\u0103n c\u1ea7n \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch
\n b\u00ecnh t\u0129nh. N\u1ebfu kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i m\u1ed9t \u0111\u1ec1 ngh\u1ecb, \u0111\u1eebng theo \u0111u\u1ed5i vi\u1ec7c b\u00e1n h\u00e0ng.
\n \u0110\u1ec1 ngh\u1ecb m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf ho\u1eb7c \u0111\u01b0a ra l\u1ea1i v\u00e0o m\u1ed9t th\u1eddi \u0111i\u1ec3m kh\u00e1c.<\/span\n >\n <\/p>\n
\n kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cao h\u01a1n.<\/span\n >\n <\/p>\n
\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ea7n xem x\u00e9t:\n <\/p>\n\n
\n Hi\u1ec3u r\u00f5 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n. H\u1ecd l\u00e0 ai? H\u1ecd mu\u1ed1n g\u00ec? S\u1edf th\u00edch
\n c\u1ee7a h\u1ecd l\u00e0 g\u00ec? \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n c\u00e1 nh\u00e2n h\u00f3a c\u00e1c \u0111\u1ec1 ngh\u1ecb upselling.\n <\/li>\n
\n \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c n\u00e2ng c\u1ea5p b\u1ea1n cung c\u1ea5p mang l\u1ea1i gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1
\n cho kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 s\u1ef1 tho\u1ea3i m\u00e1i, ti\u1ec7n nghi, ho\u1eb7c tr\u1ea3i nghi\u1ec7m
\n \u0111\u1ed9c \u0111\u00e1o.\n <\/li>\n
\n Ch\u1ecdn th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 ngh\u1ecb upselling. V\u00ed d\u1ee5, tr\u01b0\u1edbc khi
\n kh\u00e1ch \u0111\u1ebfn, trong qu\u00e1 tr\u00ecnh nh\u1eadn ph\u00f2ng, ho\u1eb7c trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa.\n <\/li>\n
\n \u0110\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o k\u1ef9 l\u01b0\u1ee1ng v\u1ec1 c\u00e1c k\u1ef9 thu\u1eadt upselling v\u00e0
\n hi\u1ec3u r\u00f5 v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n.\n <\/li>\n
\n T\u1eadn d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m v\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh
\n upselling v\u00e0 theo d\u00f5i hi\u1ec7u qu\u1ea3.\n <\/li>\n<\/ul>\n
\n kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh:<\/p>\n\n
\n ngh\u1ecb kh\u00e1ch h\u00e0ng n\u00e2ng c\u1ea5p l\u00ean ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn \u0111\u1eb9p h\u01a1n, di\u1ec7n t\u00edch l\u1edbn h\u01a1n, ho\u1eb7c
\n c\u00e1c ti\u1ec7n nghi cao c\u1ea5p h\u01a1n.\n <\/li>\n
\n ra c\u00e1c g\u00f3i d\u1ecbch v\u1ee5 spa k\u1ebft h\u1ee3p c\u00e1c li\u1ec7u ph\u00e1p th\u01b0 gi\u00e3n v\u00e0 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe.\n <\/li>\n
\n Cung c\u1ea5p c\u00e1c b\u1eefa \u0103n t\u1ed1i l\u00e3ng m\u1ea1n, ti\u1ec7c buffet h\u1ea3i s\u1ea3n, ho\u1eb7c c\u00e1c tr\u1ea3i nghi\u1ec7m \u1ea9m
\n th\u1ef1c \u0111\u1ed9c \u0111\u00e1o.\n <\/li>\n
\n \u0110\u1ec1 ngh\u1ecb d\u1ecbch v\u1ee5 \u0111\u01b0a \u0111\u00f3n s\u00e2n bay ri\u00eang \u0111\u1ec3 t\u1ea1o s\u1ef1 tho\u1ea3i m\u00e1i v\u00e0 ti\u1ec7n l\u1ee3i cho kh\u00e1ch
\n h\u00e0ng.\n <\/li>\n
\n B\u00e1n v\u00e9 tham quan c\u00e1c \u0111\u1ecba \u0111i\u1ec3m du l\u1ecbch n\u1ed5i ti\u1ebfng, c\u00e1c bu\u1ed5i bi\u1ec3u di\u1ec5n ngh\u1ec7 thu\u1eadt,
\n ho\u1eb7c c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u1ec3 thao.\n <\/li>\n<\/ul>\n\n
\n Upselling l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 t\u0103ng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho kh\u00e1ch s\u1ea1n.\n <\/li>\n
\n Upselling gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t k\u1ef3 ngh\u1ec9 \u0111\u00e1ng nh\u1edb v\u00e0 tho\u1ea3i m\u00e1i h\u01a1n.\n <\/li>\n
\n Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng quay l\u1ea1i v\u00e0 gi\u1edbi thi\u1ec7u kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n
\n cho ng\u01b0\u1eddi kh\u00e1c.\n <\/li>\n
\n Upselling gi\u00fap b\u1ea1n b\u00e1n \u0111\u01b0\u1ee3c c\u00e1c ph\u00f2ng tr\u1ed1ng ho\u1eb7c c\u00e1c d\u1ecbch v\u1ee5 \u00edt \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng.\n <\/li>\n
\n Upselling gi\u00fap b\u1ea1n t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 thu h\u00fat
\n kh\u00e1ch h\u00e0ng.\n <\/li>\n<\/ul>\n
\n nghi\u1ec7m kh\u00e1ch h\u00e0ng, v\u00e0 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh. B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt
\n v\u00e0 chi\u1ebfn l\u01b0\u1ee3c upselling hi\u1ec7u qu\u1ea3, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0
\n \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong ng\u00e0nh kh\u00e1ch s\u1ea1n. H\u00e3y nh\u1edb r\u1eb1ng, ch\u00eca kh\u00f3a \u0111\u1ec3 upselling
\n th\u00e0nh c\u00f4ng l\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o
\n ra m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb.\n <\/p>\n","protected":false},"excerpt":{"rendered":"