{"id":450587,"date":"2025-03-15T16:02:59","date_gmt":"2025-03-15T16:02:59","guid":{"rendered":"https:\/\/otavietnam.com\/?p=450587"},"modified":"2025-03-15T16:02:59","modified_gmt":"2025-03-15T16:02:59","slug":"upselling-khach-san-ky-thuat-chien-luoc-tang-doanh-thu-hieu-qua","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/upselling-khach-san-ky-thuat-chien-luoc-tang-doanh-thu-hieu-qua\/","title":{"rendered":"Upselling Kh\u00e1ch S\u1ea1n: K\u1ef9 Thu\u1eadt & Chi\u1ebfn L\u01b0\u1ee3c T\u0103ng Doanh Thu Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

N\u00e2ng C\u1ea5p D\u1ecbch V\u1ee5 Kh\u00e1ch S\u1ea1n (Upselling)<\/span>: K\u1ef9 Thu\u1eadt, Chi\u1ebfn L\u01b0\u1ee3c v\u00e0 V\u00ed D\u1ee5<\/h1>\n

Upselling Kh\u00e1ch S\u1ea1n<\/span> l\u00e0 g\u00ec?<\/h2>\n

\n Upselling kh\u00e1ch s\u1ea1n<\/span> l\u00e0 vi\u1ec7c khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua th\u00eam c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c n\u00e2ng c\u1ea5p trong th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd, v\u01b0\u1ee3t ra ngo\u00e0i \u0111\u1eb7t ph\u00f2ng ban \u0111\u1ea7u. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m n\u00e2ng c\u1ea5p ph\u00f2ng, c\u00e1c ti\u1ec7n nghi b\u1ed5 sung nh\u01b0 d\u1ecbch v\u1ee5 spa ho\u1eb7c g\u00f3i \u0103n u\u1ed1ng, nh\u1eadn ph\u00f2ng s\u1edbm ho\u1eb7c tr\u1ea3 ph\u00f2ng mu\u1ed9n, v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 cao c\u1ea5p kh\u00e1c. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a upselling<\/span> l\u00e0 t\u0103ng doanh thu v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\n <\/p>\n

\n Trong b\u00e0i vi\u1ebft n\u00e0y, b\u1ea1n s\u1ebd h\u1ecdc \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 c\u00e1c m\u1eb9o c\u1ea7n thi\u1ebft \u0111\u1ec3 l\u00e0m cho upselling<\/span> th\u00e0nh c\u00f4ng t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh.\n <\/p>\n

T\u1ea1i sao Upselling Kh\u00e1ch S\u1ea1n<\/span> l\u1ea1i quan tr\u1ecdng?<\/h2>\n

\n Upselling kh\u00e1ch s\u1ea1n<\/span> quan tr\u1ecdng v\u00ec n\u00f3 gi\u00fap c\u1ea3 kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng t\u1eadn d\u1ee5ng t\u1ed1i \u0111a th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd. \u0110\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n, \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 t\u0103ng doanh thu b\u1eb1ng c\u00e1ch cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c n\u00e2ng c\u1ea5p b\u1ed5 sung m\u00e0 h\u1ecd c\u00f3 th\u1ec3 th\u00edch \u2013 v\u00ed d\u1ee5: ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn \u0111\u1eb9p h\u01a1n, d\u1ecbch v\u1ee5 spa th\u01b0 gi\u00e3n ho\u1eb7c tr\u1ea3i nghi\u1ec7m \u0103n u\u1ed1ng \u0111\u1eb7c bi\u1ec7t.\n <\/p>\n

\n \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, upselling<\/span> c\u00f3 th\u1ec3 l\u00e0m cho k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd tr\u1edf n\u00ean th\u00fa v\u1ecb h\u01a1n b\u1eb1ng c\u00e1ch th\u00eam nh\u1eefng \u0111i\u1ec3m nh\u1ea5n nh\u1ecf khi\u1ebfn chuy\u1ebfn \u0111i tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t. Khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, “upselling<\/span>” th\u1ef1c s\u1ef1 l\u00e0 v\u1ec1 vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3 c\u1ee7a kh\u00e1ch, \u0111\u1ea3m b\u1ea3o h\u1ecd r\u1eddi \u0111i vui v\u1ebb v\u00e0 h\u00e1o h\u1ee9c quay tr\u1edf l\u1ea1i. Ngo\u00e0i ra, nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u00e0 quay l\u1ea1i trong t\u01b0\u01a1ng lai, \u0111i\u1ec1u n\u00e0y r\u1ea5t t\u1ed1t cho ho\u1ea1t \u0111\u1ed9ng kinh doanh v\u1ec1 l\u00e2u d\u00e0i.\n <\/p>\n

M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a Upselling<\/span> trong Kh\u00e1ch S\u1ea1n l\u00e0 g\u00ec?<\/h2>\n

\n N\u1ebfu b\u1ea1n ngh\u0129 r\u1eb1ng m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a upselling<\/span> ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 t\u0103ng doanh thu cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, th\u00ec b\u1ea1n \u0111ang b\u1ecf l\u1ee1 b\u1ee9c tranh l\u1edbn h\u01a1n. M\u1ee5c ti\u00eau th\u1ef1c s\u1ef1 c\u1ee7a upselling<\/span> ph\u1ea3i l\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec th\u1ef1c s\u1ef1 mang l\u1ea1i l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u2014 cho d\u00f9 \u0111\u00f3 l\u00e0 ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn tuy\u1ec7t \u0111\u1eb9p, d\u1ecbch v\u1ee5 spa th\u01b0 gi\u00e3n hay g\u00f3i \u0103n u\u1ed1ng \u0111\u1eb7c bi\u1ec7t \u2014 b\u1ea1n s\u1ebd th\u1ea5y s\u1ef1 gia t\u0103ng t\u1ef1 nhi\u00ean v\u1ec1 c\u00e1c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 l\u00f2ng trung th\u00e0nh.\n <\/p>\n

\n Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y r\u1eb1ng b\u1ea1n \u0111\u1eb7t nhu c\u1ea7u c\u1ee7a h\u1ecd l\u00ean h\u00e0ng \u0111\u1ea7u, h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng quay l\u1ea1i v\u00e0 gi\u1edbi thi\u1ec7u kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, d\u1eabn \u0111\u1ebfn t\u0103ng tr\u01b0\u1edfng doanh thu b\u1ec1n v\u1eefng, l\u00e2u d\u00e0i.\n <\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 Upsell<\/span> m\u1ed9t Ph\u00f2ng Kh\u00e1ch S\u1ea1n<\/h2>\n

\n Upselling<\/span> c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u1ea9n th\u1eadn, t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u01a1n l\u00e0 th\u00fac \u0111\u1ea9y vi\u1ec7c b\u00e1n h\u00e0ng. Th\u1eddi gian, gi\u1ecdng \u0111i\u1ec7u v\u00e0 s\u1ef1 tinh t\u1ebf l\u00e0 ch\u00eca kh\u00f3a. Thay v\u00ec bi\u1ebfn n\u00f3 th\u00e0nh m\u1ed9t cu\u1ed9c b\u00e1n h\u00e0ng kh\u00f3 kh\u0103n, h\u00e3y ngh\u0129 \u0111\u1ebfn vi\u1ec7c gi\u00fap kh\u00e1ch h\u00e0ng nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 n\u00e2ng cao th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd. V\u00ed d\u1ee5: thay v\u00ec n\u00f3i, \u201cN\u00e2ng c\u1ea5p l\u00ean ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn v\u1edbi gi\u00e1 100 \u0111\u00f4 la,\u201d b\u1ea1n c\u00f3 th\u1ec3 g\u1ee3i \u00fd, \u201cCh\u1ec9 v\u1edbi th\u00eam 30 \u0111\u00f4 la, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn h\u01b0\u1edfng m\u1ed9t c\u0103n ph\u00f2ng v\u1edbi t\u1ea7m nh\u00ecn ngo\u1ea1n m\u1ee5c.\u201d\n <\/p>\n

\n \u0110i\u1ec1u ch\u1ec9nh n\u1ed7 l\u1ef1c upselling<\/span> c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch hi\u1ec3u s\u1edf th\u00edch c\u1ee7a kh\u00e1ch. H\u01a1n 60% ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eb5n s\u00e0ng chi nhi\u1ec1u ti\u1ec1n h\u01a1n khi m\u1ed9t d\u1ecbch v\u1ee5 b\u1ed5 sung b\u1ed5 sung cho giao d\u1ecbch mua ch\u00ednh c\u1ee7a h\u1ecd. M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed1t l\u00e0 g\u1eedi email tr\u01b0\u1edbc khi h\u1ecd \u0111\u1ebfn, h\u1ecfi v\u1ec1 s\u1edf th\u00edch c\u1ee7a h\u1ecd ho\u1eb7c b\u1ea5t k\u1ef3 y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t n\u00e0o. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap c\u00e1 nh\u00e2n h\u00f3a k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd m\u00e0 c\u00f2n t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho m\u1ed9t upsell<\/span> \u0111\u01b0\u1ee3c \u0111\u00f3n nh\u1eadn.\n <\/p>\n

\"hotel<\/p>\n

V\u00ed d\u1ee5 v\u00e0 \u00dd t\u01b0\u1edfng Upselling Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n

\n S\u1ebd kh\u00f4ng thi\u1ebfu c\u00e1c l\u1ef1a ch\u1ecdn \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. H\u00e3y xem x\u00e9t c\u00e1c l\u0129nh v\u1ef1c ch\u00ednh sau \u0111\u00e2y, n\u01a1i b\u1ea1n n\u00ean upselling<\/span>:\n <\/p>\n

1. \u0110\u1ed3 \u0103n v\u00e0 th\u1ee9c u\u1ed1ng<\/span><\/h3>\n

\n Khuy\u1ebfn kh\u00edch kh\u00e1ch b\u1eaft \u0111\u1ea7u k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i v\u1edbi m\u1ed9t th\u1ee9c u\u1ed1ng t\u1ea1i qu\u1ea7y bar, \u0103n m\u1eebng b\u1ea5t k\u1ef3 d\u1ecbp \u0111\u1eb7c bi\u1ec7t n\u00e0o v\u1edbi c\u00e1c \u01b0u \u0111\u00e3i ti\u1ec7c, th\u00eam tr\u00e1i c\u00e2y v\u00e0 s\u00f4 c\u00f4 la ho\u1eb7c c\u00e1c m\u00f3n \u0103n k\u00e8m kh\u00e1c v\u00e0o ph\u00f2ng c\u1ee7a h\u1ecd ho\u1eb7c g\u1ecdi m\u00f3n tr\u00e1ng mi\u1ec7ng sau b\u1eefa \u0103n ch\u00ednh. Lu\u00f4n tr\u00ecnh b\u00e0y c\u00e0ng nhi\u1ec1u l\u1ef1a ch\u1ecdn c\u00e0ng t\u1ed1t \u0111\u1ec3 kh\u00e1ch t\u1ef1 \u0111\u01b0a ra l\u1ef1a ch\u1ecdn thay v\u00ec ch\u1ec9 l\u00e0m theo \u0111\u1ec1 xu\u1ea5t c\u1ee7a b\u1ea1n.\n <\/p>\n

2. D\u1ecbch v\u1ee5 Spa<\/span><\/h3>\n

\n N\u1ebfu kh\u00e1ch \u0111\u00e3 \u0111i m\u1ed9t chuy\u1ebfn bay d\u00e0i ho\u1eb7c \u0111\u1ebfn mu\u1ed9n, h\u00e3y m\u1eddi h\u1ecd th\u00eam m\u1ed9t g\u00f3i spa v\u00e0o k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd, v\u1edbi m\u1ed9t bu\u1ed5i m\u00e1t-xa v\u00e0o ng\u00e0y \u0111\u1ea7u ti\u00ean v\u00e0 c\u01a1 h\u1ed9i \u0111\u1eb7t th\u00eam c\u00e1c li\u1ec7u ph\u00e1p trong su\u1ed1t th\u1eddi gian \u1edf kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n

3. N\u00e2ng c\u1ea5p Ph\u00f2ng<\/span><\/h3>\n

\n \u0110\u00e2y l\u00e0 m\u1ed9t chi\u1ebfn thu\u1eadt hi\u1ec3n nhi\u00ean v\u00e0 n\u00f3 th\u01b0\u1eddng c\u00f3 th\u1ec3 hi\u1ec7u qu\u1ea3 khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ed1t. Khi kh\u00e1ch du l\u1ecbch \u0111\u1eb7t m\u1ed9t chuy\u1ebfn \u0111i, h\u1ecd \u0111ang ti\u1ebft ki\u1ec7m ti\u1ec1n cho d\u1ecbp n\u00e0y. N\u1ebfu kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t m\u1ed9t ph\u00f2ng ti\u00eau chu\u1ea9n, b\u1ea1n c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi h\u1ecd trong nh\u1eefng ng\u00e0y tr\u01b0\u1edbc khi h\u1ecd \u0111\u1ebfn v\u00e0 \u0111\u1ec1 ngh\u1ecb n\u00e2ng c\u1ea5p. H\u1ecd c\u00f3 th\u1ec3 ng\u1ea1c nhi\u00ean tr\u01b0\u1edbc l\u1eddi \u0111\u1ec1 ngh\u1ecb v\u00e0 m\u1ee9c gi\u00e1 b\u1ed5 sung s\u1ebd c\u00f3 v\u1ebb nh\u1ecf h\u01a1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u00ec h\u1ecd s\u1ebd c\u00f3 t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh t\u1ed1t v\u00e0o giai \u0111o\u1ea1n n\u00e0y.\n <\/p>\n

4. C\u00e1c T\u00ednh N\u0103ng \u0110\u1eb7c Bi\u1ec7t trong Ph\u00f2ng<\/span><\/h3>\n

\n H\u00e3y ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi \u0111\u1ebfn \u1edf t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. N\u1ebfu m\u1ed9t gia \u0111\u00ecnh \u0111\u00e3 \u0111\u1eb7t ph\u00f2ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 h\u1ecd ph\u1ea3i c\u00f3 b\u1ed3n t\u1eafm cho tr\u1ebb em. \u0110\u00e2y l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i t\u1ed1t \u0111\u1ec3 upsell<\/span> ho\u1eb7c b\u00e1n ch\u00e9o m\u1ed9t c\u0103n ph\u00f2ng c\u00f3 c\u01a1 s\u1edf n\u00e0y. C\u00e1c v\u00ed d\u1ee5 kh\u00e1c c\u00f3 th\u1ec3 bao g\u1ed3m upselling<\/span> c\u00e1c c\u1eb7p \u0111\u00f4i \u0111\u1ebfn c\u00e1c ph\u00f2ng c\u00f3 ban c\u00f4ng ho\u1eb7c gi\u01b0\u1eddng l\u1edbn h\u01a1n.\n <\/p>\n

5. \u01afu \u0110\u00e3i D\u00e0nh Ri\u00eang Cho Kh\u00e1ch<\/span><\/h3>\n

\n B\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec gi\u00fap t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb h\u01a1n cho kh\u00e1ch c\u1ee7a b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1eefa s\u00e1ng tr\u00ean gi\u01b0\u1eddng, b\u00f3 hoa t\u01b0\u01a1i, s\u00e2m panh, v.v. M\u1eb7c d\u00f9 kh\u00e1ch ph\u1ea3i tr\u1ea3 th\u00eam ti\u1ec1n, nh\u01b0ng \u0111\u00f3 s\u1ebd l\u00e0 m\u1ed9t chi ph\u00ed x\u1ee9ng \u0111\u00e1ng theo quan \u0111i\u1ec3m c\u1ee7a h\u1ecd.\n <\/p>\n

6. Ho\u1ea1t \u0110\u1ed9ng Gi\u1ea3i Tr\u00ed<\/span><\/h3>\n

\n Thu\u00ea v\u00e0 b\u00e1n nh\u1eefng th\u1ee9 \u0111\u1ec3 l\u00e0m nh\u01b0 \u0111i xe \u0111\u1ea1p, s\u1eed d\u1ee5ng s\u00e2n tennis, ph\u00f2ng t\u1eadp th\u1ec3 d\u1ee5c, ph\u00f2ng x\u00f4ng h\u01a1i kh\u00f4, v\u00e9 xem phim v\u00e0 c\u00e1c chuy\u1ebfn tham quan th\u00e0nh ph\u1ed1 th\u01b0\u1eddng l\u00e0 \u0111i\u1ec1u hi\u1ec3n nhi\u00ean v\u00e0 kh\u00f4ng kh\u00f3 \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0o h\u1ee9ng.\n <\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 Upselling<\/span> trong Ng\u00e0nh Kh\u00e1ch S\u1ea1n: K\u1ef9 Thu\u1eadt v\u00e0 Chi\u1ebfn L\u01b0\u1ee3c<\/h2>\n

\n Khi n\u00f3i \u0111\u1ebfn upselling<\/span>, c\u00f3 m\u1ed9t v\u00e0i \u0111i\u1ec1u b\u1ea1n ch\u1eafc ch\u1eafn n\u00ean l\u00e0m v\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec1u b\u1ea1n ch\u1eafc ch\u1eafn kh\u00f4ng n\u00ean l\u00e0m. H\u00e3y ghi nh\u1edb ba m\u1eb9o sau khi ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a b\u1ea1n:\n <\/p>\n

1. Upsell<\/span> trong su\u1ed1t Chu k\u1ef3 Kh\u00e1ch<\/h3>\n

\n Upselling<\/span> kh\u00f4ng ph\u1ea3i x\u1ea3y ra tr\u01b0\u1edbc ho\u1eb7c trong khi \u0111\u1ebfn. Trong th\u1eddi gian l\u01b0u tr\u00fa, kh\u00e1ch s\u1ebd \u0111\u1eafm ch\u00ecm trong tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 c\u00f3 th\u1ec3 s\u1eb5n s\u00e0ng ch\u1ea5p nh\u1eadn c\u00e1c \u01b0u \u0111\u00e3i c\u1ee7a b\u1ea1n h\u01a1n. Ngay c\u1ea3 khi h\u1ecd \u0111ang tr\u1ea3 ph\u00f2ng, b\u1ea1n c\u00f3 th\u1ec3 y\u00eau c\u1ea7u h\u1ecd tham gia ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n ho\u1eb7c mua m\u1ed9t t\u00f9y ch\u1ecdn cho l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo c\u1ee7a h\u1ecd.\n <\/p>\n

2. S\u1eed d\u1ee5ng Ph\u1ea7n m\u1ec1m Upselling<\/span> Kh\u00e1ch s\u1ea1n ph\u00f9 h\u1ee3p<\/h3>\n

\n B\u1eb1ng c\u00e1ch cho ph\u00e9p b\u1ea1n truy c\u1eadp v\u00e0o d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng phong ph\u00fa v\u00e0 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh b\u00e1n h\u00e0ng, h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n (PMS) v\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap upselling<\/span> hi\u1ec7u qu\u1ea3 tr\u1edf n\u00ean d\u1ec5 d\u00e0ng.\n <\/p>\n

3. Gi\u00e1o d\u1ee5c Nh\u00e2n vi\u00ean Kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n<\/h3>\n

\n H\u00e3y \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n tr\u1ea3i nghi\u1ec7m m\u1ecdi th\u1ee9 b\u1ea1n mu\u1ed1n h\u1ecd b\u00e1n \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch \u0111\u1ea7y \u0111\u1ee7 cho kh\u00e1ch. \u0110i\u1ec1u quan tr\u1ecdng n\u1eefa l\u00e0 h\u1ecd ph\u1ea3i chu\u1ea9n b\u1ecb cho nh\u1eefng ph\u1ea3n \u0111\u1ed1i ho\u1eb7c t\u1eeb ch\u1ed1i. C\u00e1c c\u00e2u h\u1ecfi kh\u00f3 x\u1eed ho\u1eb7c kh\u00f3 tr\u1ea3 l\u1eddi c\u1ea7n \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch b\u00ecnh t\u0129nh. N\u1ebfu kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i m\u1ed9t \u01b0u \u0111\u00e3i, \u0111\u1eebng theo \u0111u\u1ed5i vi\u1ec7c b\u00e1n h\u00e0ng. \u0110\u1ec1 ngh\u1ecb m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf ho\u1eb7c n\u00eau l\u1ea1i v\u00e0o m\u1ed9t th\u1eddi \u0111i\u1ec3m kh\u00e1c.\n <\/p>\n

\n Upselling<\/span> t\u1ed1t s\u1ebd l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch v\u00e0 do \u0111\u00f3 cung c\u1ea5p cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cao h\u01a1n.\n <\/p>\n","protected":false},"excerpt":{"rendered":"

N\u00e2ng C\u1ea5p D\u1ecbch V\u1ee5 Kh\u00e1ch S\u1ea1n (Upselling): K\u1ef9 Thu\u1eadt, Chi\u1ebfn L\u01b0\u1ee3c v\u00e0 V\u00ed D\u1ee5 Upselling Kh\u00e1ch S\u1ea1n l\u00e0 g\u00ec? Upselling kh\u00e1ch s\u1ea1n l\u00e0 vi\u1ec7c khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua th\u00eam c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c n\u00e2ng c\u1ea5p trong th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd, v\u01b0\u1ee3t ra ngo\u00e0i \u0111\u1eb7t ph\u00f2ng ban \u0111\u1ea7u. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao […]<\/p>\n","protected":false},"author":1,"featured_media":450593,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-450587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=450587"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450587\/revisions"}],"predecessor-version":[{"id":450615,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450587\/revisions\/450615"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/450593"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=450587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=450587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=450587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}