{"id":450294,"date":"2025-03-15T11:37:00","date_gmt":"2025-03-15T11:37:00","guid":{"rendered":"https:\/\/otavietnam.com\/?p=450294"},"modified":"2025-03-15T11:37:54","modified_gmt":"2025-03-15T11:37:54","slug":"danh-gia-khach-san-meo-quan-ly-cai-thien-danh-gia-truc-tuyen","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/danh-gia-khach-san-meo-quan-ly-cai-thien-danh-gia-truc-tuyen\/","title":{"rendered":"\u0110\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n: M\u1eb9o qu\u1ea3n l\u00fd & c\u1ea3i thi\u1ec7n \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn"},"content":{"rendered":"

<\/p>\n

\u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n: H\u01b0\u1edbng D\u1eabn Chi Ti\u1ebft | SiteMinder<\/h1>\n

\u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec?<\/h2>\n
\n \u0110\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n l\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng sau khi l\u01b0u tr\u00fa. H\u1ecd chia s\u1ebb
\n tr\u1ea3i nghi\u1ec7m c\u1ee7a m\u00ecnh, c\u1ea3 t\u1ed1t v\u00e0 x\u1ea5u, \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi kh\u00e1c \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh
\n th\u00f4ng tin. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y nh\u1eefng \u0111\u00e1nh gi\u00e1 n\u00e0y tr\u00ean trang web c\u1ee7a kh\u00e1ch
\n s\u1ea1n, c\u00e1c trang web \u0111\u1eb7t ph\u00f2ng nh\u01b0 Booking.com v\u00e0 Expedia, v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng
\n \u0111\u00e1nh gi\u00e1 nh\u01b0 TripAdvisor.\n <\/p>\n
\n \u0110\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n tr\u1ef1c tuy\u1ebfn \u0111ang thay \u0111\u1ed5i m\u1ecdi th\u1ee9. V\u1edbi h\u01a1n hai ph\u1ea7n ba s\u1ed1
\n kh\u00e1ch du l\u1ecbch to\u00e0n c\u1ea7u hi\u1ec7n \u0111ang s\u1eed d\u1ee5ng c\u00e1c trang web \u0111\u00e1nh gi\u00e1 du l\u1ecbch tr\u01b0\u1edbc
\n khi \u0111\u1eb7t ph\u00f2ng, v\u00e0 93%<\/span> n\u00f3i r\u1eb1ng \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn \u1ea3nh
\n h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh \u0111\u1eb7t ph\u00f2ng c\u1ee7a h\u1ecd<\/strong\n >
\n \u2013 r\u00f5 r\u00e0ng l\u00e0 c\u00e1c nh\u00e0 \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n ph\u1ea3i tr\u1edf n\u00ean th\u00e0nh th\u1ea1o trong ngh\u1ec7
\n thu\u1eadt x\u1eed l\u00fd \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 duy tr\u00ec t\u00ednh c\u1ea1nh tranh trong
\n b\u1ed1i c\u1ea3nh kinh doanh minh b\u1ea1ch ng\u00e0y nay.\n <\/p>\n
\n Khi ng\u00e0y c\u00e0ng c\u00f3 nhi\u1ec1u kh\u00e1ch t\u00ecm \u0111\u1ebfn nhau \u0111\u1ec3 xin l\u1eddi khuy\u00ean v\u1ec1 n\u01a1i \u1edf t\u1ea1i c\u00e1c
\n th\u00e0nh ph\u1ed1 tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi, hi\u1ec7u qu\u1ea3 c\u1ee7a qu\u1ea3ng c\u00e1o kh\u00e1ch s\u1ea1n<\/span\n ><\/u\n >
\n truy\u1ec1n th\u1ed1ng \u0111ang gi\u1ea3m s\u00fat \u2013 trong khi t\u00e1c \u0111\u1ed9ng c\u1ee7a \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n tr\u1ef1c
\n tuy\u1ebfn \u0111ang gia t\u0103ng.\n <\/p>\n
\n Vi\u1ec7c kh\u00f4ng gi\u00e1m s\u00e1t, qu\u1ea3n l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c \u0111\u00e1nh gi\u00e1 s\u1ebd l\u00e0m sai l\u1ec7ch chi\u1ebfn
\n l\u01b0\u1ee3c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span><\/strong\n >
\n c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f4ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 cung
\n c\u1ea5p cho kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u0169 kh\u00ed cho ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c tr\u00ean c\u00e1c trang
\n du l\u1ecbch v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i<\/span><\/u\n >.\n <\/p>\n
\n Blog n\u00e0y s\u1ebd cung c\u1ea5p cho b\u1ea1n m\u1ed9t h\u01b0\u1edbng d\u1eabn chuy\u00ean s\u00e2u v\u1ec1 qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1
\n tr\u1ef1c tuy\u1ebfn t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/b>\n <\/p>\n

T\u1ea1i Sao \u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n L\u1ea1i Quan Tr\u1ecdng?<\/h2>\n
\n \u0110\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 l\u00e0 ph\u1ea3n h\u1ed3i \u2013 ch\u00fang c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn
\n s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. \u0110\u00e1nh gi\u00e1 t\u00edch c\u1ef1c c\u00f3 th\u1ec3 n\u00e2ng cao danh
\n ti\u1ebfng c\u1ee7a b\u1ea1n v\u00e0 cho ph\u00e9p b\u1ea1n t\u0103ng gi\u00e1 ph\u00f2ng, th\u00fac \u0111\u1ea9y hi\u1ec7u qu\u1ea3 doanh thu
\n t\u1ed5ng th\u1ec3 c\u1ee7a b\u1ea1n. V\u00e0 \u0111\u00f3 kh\u00f4ng ch\u1ec9 l\u00e0 l\u1eddi n\u00f3i su\u00f4ng! Tr\u00ean th\u1ef1c t\u1ebf,
\n m\u1ee9c t\u0103ng m\u1ed9t \u0111i\u1ec3m trong \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n
\n tr\u00ean thang \u0111i\u1ec3m n\u0103m c\u00f3 th\u1ec3 cho ph\u00e9p b\u1ea1n t\u0103ng gi\u00e1 ph\u00f2ng l\u00ean 11% m\u00e0 kh\u00f4ng \u1ea3nh
\n h\u01b0\u1edfng \u0111\u1ebfn t\u1ef7 l\u1ec7 l\u1ea5p \u0111\u1ea7y ho\u1eb7c th\u1ecb ph\u1ea7n.<\/span\n ><\/strong\n >\n <\/p>\n
\n \u0110\u1ec3 nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a \u0111\u00e1nh gi\u00e1 \u0111\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, \u0111\u00e2y l\u00e0
\n m\u1ed9t s\u1ed1 th\u1ed1ng k\u00ea \u0111\u00e1ng ch\u00fa \u00fd nh\u1ea5t<\/span><\/u>:\n <\/p>\n
\n
\n 81%<\/span> kh\u00e1ch du l\u1ecbch th\u01b0\u1eddng xuy\u00ean ho\u1eb7c lu\u00f4n
\n \u0111\u1ecdc \u0111\u00e1nh gi\u00e1 tr\u01b0\u1edbc khi \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n. 52%<\/span>
\n s\u1ebd kh\u00f4ng bao gi\u1edd \u0111\u1eb7t m\u1ed9t kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 \u0111\u00e1nh gi\u00e1 n\u00e0o.\n <\/li>\n
\n 96%<\/span> coi \u0111\u00e1nh gi\u00e1 l\u00e0 quan tr\u1ecdng trong giai
\n \u0111o\u1ea1n nghi\u00ean c\u1ee9u. 79%<\/span> s\u1ebd \u0111\u1ecdc t\u1eeb s\u00e1u \u0111\u1ebfn 12
\n \u0111\u00e1nh gi\u00e1 tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.\n <\/li>\n
\n 88%<\/span> kh\u00e1ch du l\u1ecbch lo\u1ea1i b\u1ecf c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3
\n x\u1ebfp h\u1ea1ng sao trung b\u00ecnh d\u01b0\u1edbi ba. 32%<\/span> lo\u1ea1i
\n b\u1ecf nh\u1eefng kh\u00e1ch s\u1ea1n c\u00f3 x\u1ebfp h\u1ea1ng d\u01b0\u1edbi b\u1ed1n.\n <\/li>\n
\n Khi quy\u1ebft \u0111\u1ecbnh gi\u1eefa hai c\u01a1 s\u1edf l\u01b0u tr\u00fa t\u01b0\u01a1ng t\u1ef1,
\n 79%<\/span> ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1eb7t
\n ph\u00f2ng t\u1ea1i kh\u00e1ch s\u1ea1n c\u00f3 x\u1ebfp h\u1ea1ng cao h\u01a1n.\n <\/li>\n
\n Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 cao x\u1ebfp h\u1ea1ng c\u1ee7a kh\u00e1ch h\u01a1n th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a kh\u00e1ch s\u1ea1n
\n 72%<\/span> th\u1eddi gian. Kh\u00e1ch s\u1ebd tr\u1ea3 nhi\u1ec1u h\u01a1n
\n 24%<\/span> cho m\u1ed9t kh\u00e1ch s\u1ea1n c\u00f3 x\u1ebfp h\u1ea1ng 3.9 so
\n v\u1edbi m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 2.4 v\u00e0 th\u1eadm ch\u00ed l\u00ean \u0111\u1ebfn
\n 35%<\/span> nhi\u1ec1u h\u01a1n cho m\u1ed9t kh\u00e1ch s\u1ea1n c\u00f3 x\u1ebfp
\n h\u1ea1ng 4.4 so v\u1edbi m\u1ed9t kh\u00e1ch s\u1ea1n c\u00f3 x\u1ebfp h\u1ea1ng 3.9.\n <\/li>\n
\n B\u1ed1n tr\u00ean n\u0103m ng\u01b0\u1eddi tin r\u1eb1ng m\u1ed9t kh\u00e1ch s\u1ea1n ph\u1ea3n h\u1ed3i \u0111\u00e1nh gi\u00e1 quan t\u00e2m h\u01a1n
\n \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.\n <\/li>\n
\n 85%<\/span> \u0111\u1ed3ng \u00fd r\u1eb1ng m\u1ed9t ph\u1ea3n h\u1ed3i chu \u0111\u00e1o cho m\u1ed9t
\n \u0111\u00e1nh gi\u00e1 s\u1ebd c\u1ea3i thi\u1ec7n \u1ea5n t\u01b0\u1ee3ng c\u1ee7a h\u1ecd v\u1ec1 kh\u00e1ch s\u1ea1n.\n <\/li>\n<\/ul>\n
\n Qu\u1ea3n l\u00fd v\u00e0 c\u1ea3i thi\u1ec7n \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t nhi\u1ec7m
\n v\u1ee5 \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n b\u1ea1n ngh\u0129. M\u1eb7c d\u00f9 c\u00f3 th\u1ec3 t\u1ed1n th\u1eddi gian, nh\u01b0ng n\u00f3
\n s\u1ebd x\u1ee9ng \u0111\u00e1ng cho s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i c\u1ee7a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.\n <\/p>\n
Qu\u1ea3n L\u00fd \u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n<\/h2>\n
\n \u0110\u1ed1i ph\u00f3 v\u1edbi c\u00e1c \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 ch\u1ecbu, ngay c\u1ea3 \u0111\u1ed1i v\u1edbi c\u00e1c
\n nh\u00e0 \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n k\u1ef3 c\u1ef1u. C\u00e1c kh\u00e1ch s\u1ea1n th\u01b0\u1eddng c\u00f3 r\u1ea5t \u00edt c\u00e1ch \u0111\u1ec3 ph\u1ea3n
\n h\u1ed3i c\u00e1c \u0111\u00e1nh gi\u00e1 v\u00e0 c\u00f3 th\u1ec3 b\u1ecb nh\u1eafm m\u1ee5c ti\u00eau b\u1edfi c\u00e1c ph\u1ea3n h\u1ed3i gi\u1ea3 m\u1ea1o ho\u1eb7c \u1ea9n
\n danh. Th\u00eam v\u00e0o \u0111\u00f3, ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c v\u1edbi m\u1ed9t \u0111\u00e1nh gi\u00e1 x\u1ea5u \u0111\u00f4i khi c\u00f3 th\u1ec3 l\u00e0m
\n cho m\u1ecdi th\u1ee9 t\u1ed3i t\u1ec7 h\u01a1n, khi\u1ebfn nh\u1eefng kh\u00e1ch ti\u1ec1m n\u0103ng kh\u00f4ng mu\u1ed1n c\u00f3 tr\u1ea3i nghi\u1ec7m
\n \u0111\u1ed1i \u0111\u1ea7u.\n <\/p>\n
\n Tuy nhi\u00ean, v\u01b0\u1ee3t qua nh\u1eefng tr\u1edf ng\u1ea1i c\u1ee7a vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n v\u00e0 ki\u1ebfm
\n \u0111\u01b0\u1ee3c s\u1ef1 truy\u1ec1n mi\u1ec7ng \u0111\u00f3 s\u1ebd mang l\u1ea1i l\u1ee3i \u00edch. C\u00e1c ph\u00e1t hi\u1ec7n cho th\u1ea5y r\u1eb1ng \u1edf
\n Ch\u00e2u \u00c2u, n\u1ebfu t\u1ef7 l\u1ec7 \u0111\u00e1nh gi\u00e1 xu\u1ea5t s\u1eafc t\u0103ng 10%, th\u1ee9 h\u1ea1ng t\u00ecm ki\u1ebfm c\u1ee7a kh\u00e1ch
\n s\u1ea1n tr\u00ean TripAdvisor s\u1ebd c\u1ea3i thi\u1ec7n 11.3%. M\u1ee9c t\u0103ng 10% trong \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1
\n trung b\u00ecnh c\u1ee7a kh\u00e1ch s\u1ea1n c\u0169ng s\u1ebd \u0111\u1ea9y th\u1ee9 h\u1ea1ng t\u00ecm ki\u1ebfm l\u00ean 6.1%.\n <\/p>\n
\n Trong khi \u0111\u00f3, n\u1ebfu \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1 trung b\u00ecnh c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n tr\u00ean TripAdvisor
\n \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n 10%, s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng d\u1ef1 ki\u1ebfn tr\u00ean TripAdvisor t\u0103ng 9% \u1edf
\n Ch\u00e2u \u00c2u v\u00e0 \u0111\u00e1ng k\u1ec3 h\u01a1n \u1edf Ch\u00e2u \u00c1-Th\u00e1i B\u00ecnh D\u01b0\u01a1ng, \u1ea5n t\u01b0\u1ee3ng l\u00e0 15%.\n <\/p>\n
\n Nh\u01b0ng TripAdvisor ch\u1ec9 l\u00e0 m\u1ed9t con \u0111\u01b0\u1eddng ti\u1ec1m n\u0103ng cho \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n. L\u00e0m
\n th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00f3 tr\u00ean nhi\u1ec1u n\u1ec1n
\n t\u1ea3ng?\n <\/p>\n
Qu\u1ea3n L\u00fd \u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n Tr\u00ean TripAdvisor<\/h3>\n
\n TripAdvisor cho ph\u00e9p kh\u00e1ch \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 v\u1ec1 th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd, cung
\n c\u1ea5p th\u00f4ng tin chi ti\u1ebft c\u00f3 gi\u00e1 tr\u1ecb cho kh\u00e1ch trong t\u01b0\u01a1ng lai v\u00e0 ph\u1ea3n h\u1ed3i cho
\n c\u00e1c kh\u00e1ch s\u1ea1n. \u0110\u00e2y l\u00e0 c\u00e1ch n\u00f3 ho\u1ea1t \u0111\u1ed9ng:\n <\/p>\n
\n
\n \u0110\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch:<\/b> Kh\u00e1ch c\u00f3 th\u1ec3 \u0111\u0103ng \u0111\u00e1nh gi\u00e1 b\u1ea5t c\u1ee9 l\u00fac n\u00e0o sau khi
\n l\u01b0u tr\u00fa, chia s\u1ebb kinh nghi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ee7a
\n kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ed9 s\u1ea1ch s\u1ebd, d\u1ecbch v\u1ee5 v\u00e0 ti\u1ec7n nghi.\n <\/li>\n
\n T\u00ednh minh b\u1ea1ch c\u1ee7a \u0111\u00e1nh gi\u00e1:<\/b> \u0110\u00e1nh gi\u00e1 hi\u1ec3n th\u1ecb cho m\u1ecdi ng\u01b0\u1eddi, gi\u00fap
\n kh\u00e1ch trong t\u01b0\u01a1ng lai \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng tin d\u1ef1a tr\u00ean kinh nghi\u1ec7m c\u1ee7a
\n kh\u00e1ch tr\u01b0\u1edbc \u0111\u00e2y.\n <\/li>\n
\n Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch s\u1ea1n:<\/b> C\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i c\u00e1c \u0111\u00e1nh gi\u00e1,
\n \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u1ea3 ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c \u0111\u1ec3 th\u1ec3 hi\u1ec7n cam k\u1ebft c\u1ee7a h\u1ecd \u0111\u1ed1i
\n v\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch.\n <\/li>\n<\/ul>\n
\n C\u00e1c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c \u1edf \u0111\u00e2y c\u00f3 th\u1ec3 t\u0103ng \u0111\u00e1ng k\u1ec3 th\u1ee9 h\u1ea1ng t\u00ecm ki\u1ebfm c\u1ee7a b\u1ea1n v\u00e0
\n n\u00e2ng cao uy t\u00edn, v\u00ec nhi\u1ec1u kh\u00e1ch du l\u1ecbch d\u1ef1a v\u00e0o TripAdvisor \u0111\u1ec3 c\u00f3 c\u00e1c \u0111\u1ec1 xu\u1ea5t
\n \u0111\u00e1ng tin c\u1eady.\n <\/p>\n
\n Tuy nhi\u00ean, TripAdvisor c\u00f3 nh\u1eefng nh\u01b0\u1ee3c \u0111i\u1ec3m so v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c nh\u01b0 Airbnb.
\n N\u1ec1n t\u1ea3ng n\u00e0y d\u1ec5 b\u1ecb \u0111\u00e1nh gi\u00e1 gi\u1ea3 m\u1ea1o ho\u1eb7c \u00e1c \u00fd, c\u00f3 th\u1ec3 l\u00e0m t\u1ed5n h\u1ea1i m\u1ed9t c\u00e1ch
\n kh\u00f4ng c\u00f4ng b\u1eb1ng \u0111\u1ebfn danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n
D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i m\u1eb9o \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng th\u00e1ch th\u1ee9c \u0111\u00f3:<\/p>\n
\n
\n Khi tr\u1ea3 ph\u00f2ng, vui l\u00f2ng y\u00eau c\u1ea7u nh\u1eefng kh\u00e1ch h\u00e0i l\u00f2ng chia s\u1ebb kinh nghi\u1ec7m c\u1ee7a
\n h\u1ecd tr\u1ef1c tuy\u1ebfn.\n <\/li>\n
Khi b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c, h\u00e3y th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u00e1nh gi\u00e1 cao c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch c\u1ea3m \u01a1n kh\u00e1ch.<\/li>\n
Th\u01b0\u1eddng xuy\u00ean ki\u1ec3m tra TripAdvisor \u0111\u1ec3 bi\u1ebft c\u00e1c \u0111\u00e1nh gi\u00e1 m\u1edbi \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng.<\/li>\n
\u0110\u1eebng qu\u00ean chia s\u1ebb nh\u1eefng \u0111\u00e1nh gi\u00e1 t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea1n tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i<\/a><\/li>\n<\/ul>\n
Qu\u1ea3n L\u00fd \u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n Tr\u00ean Airbnb<\/h3>\n
\n Airbnb<\/a> c\u00f3 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c v\u1ec1 \u0111\u00e1nh gi\u00e1, cho ph\u00e9p c\u1ea3
\n kh\u00e1ch v\u00e0 ch\u1ee7 nh\u00e0 \u0111\u00e1nh gi\u00e1 l\u1eabn nhau. H\u1ec7 th\u1ed1ng t\u01b0\u01a1ng h\u1ed7 n\u00e0y gi\u00fap m\u1ecdi th\u1ee9 c\u00f4ng
\n b\u1eb1ng v\u00e0 gi\u1ea3m kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1 gi\u1ea3 m\u1ea1o ho\u1eb7c kh\u00f4ng c\u00f4ng b\u1eb1ng. \u0110\u00e2y l\u00e0 c\u00e1ch n\u00f3
\n ho\u1ea1t \u0111\u1ed9ng:\n <\/p>\n
\n
\n \u0110\u00e1nh gi\u00e1 t\u01b0\u01a1ng h\u1ed7:<\/b> C\u1ea3 kh\u00e1ch v\u00e0 ch\u1ee7 nh\u00e0 \u0111\u1ec1u vi\u1ebft \u0111\u00e1nh gi\u00e1 c\u1ee7a h\u1ecd
\n trong v\u00f2ng hai tu\u1ea7n v\u00e0 ch\u00fang \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 \u0111\u1ed3ng th\u1eddi. T\u00ednh minh b\u1ea1ch n\u00e0y gi\u00fap
\n kh\u00e1ch trong t\u01b0\u01a1ng lai \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n.\n <\/li>\n
\n Quy tr\u00ecnh c\u1ea3i ti\u1ebfn:<\/b> Tr\u01b0\u1edbc n\u0103m 2014, c\u00e1c \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c \u0111\u0103ng ngay l\u1eadp
\n t\u1ee9c, d\u1eabn \u0111\u1ebfn ‘\u0111\u00e1nh gi\u00e1 tr\u1ea3 th\u00f9’. H\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt \u0111\u00e3 l\u00e0m cho c\u00e1c
\n \u0111\u00e1nh gi\u00e1 \u0111\u00e1ng tin c\u1eady h\u01a1n.\n <\/li>\n
\n C\u00e1c bi\u1ec7n ph\u00e1p b\u1ed5 sung:<\/b> Airbnb s\u1eed d\u1ee5ng m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 gi\u1eef m\u1ecdi
\n th\u1ee9 c\u00f4ng b\u1eb1ng:<\/p>\n
\n
\n X\u00e1c minh danh t\u00ednh:<\/b> Ch\u1ee7 nh\u00e0 c\u00f3 th\u1ec3 y\u00eau c\u1ea7u kh\u00e1ch ph\u1ea3i c\u00f3 huy hi\u1ec7u
\n ID \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh tr\u01b0\u1edbc khi \u0111\u1eb7t ph\u00f2ng.\n <\/li>\n
\n H\u1ed3 s\u01a1 kh\u00e1ch:<\/b> H\u1ed3 s\u01a1 chi ti\u1ebft c\u00f3 h\u00ecnh \u1ea3nh gi\u00fap ch\u1ee7 nh\u00e0 quy\u1ebft \u0111\u1ecbnh
\n xem kh\u00e1ch c\u00f3 ph\u00f9 h\u1ee3p hay kh\u00f4ng.\n <\/li>\n
\n K\u1ebft n\u1ed1i x\u00e3 h\u1ed9i:<\/b> Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 li\u00ean k\u1ebft h\u1ed3 s\u01a1 c\u1ee7a h\u1ecd v\u1edbi m\u1ea1ng
\n x\u00e3 h\u1ed9i, cho ph\u00e9p ch\u1ee7 nh\u00e0 xem b\u1ea1n b\u00e8 chung v\u00e0 c\u00e1c \u0111\u00e1nh gi\u00e1 kh\u00e1c.\n <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\n M\u1eb7c d\u00f9 h\u1ec7 th\u1ed1ng c\u1ee7a Airbnb hi\u1ec7u qu\u1ea3, nh\u01b0ng n\u00f3 kh\u00f4ng ho\u00e0n h\u1ea3o. C\u00e1c \u0111\u00e1nh gi\u00e1 l\u1ed1
\n b\u1ecbch, nh\u01b0 nh\u1eefng \u0111\u00e1nh gi\u00e1 \u0111\u1ed5 l\u1ed7i cho th\u1eddi ti\u1ebft x\u1ea5u, v\u1eabn c\u00f3 th\u1ec3 l\u1ecdt qua. Ngo\u00e0i
\n ra, vi\u1ec7c lo\u1ea1i b\u1ecf \u1ea9n danh c\u00f3 ngh\u0129a l\u00e0 ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c c\u00f3 th\u1ec3 theo ai \u0111\u00f3 trong
\n m\u1ed9t th\u1eddi gian d\u00e0i. Ng\u01b0\u1eddi d\u00f9ng Airbnb c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi Facebook, Google+ v\u00e0
\n LinkedIn. Ch\u1ee7 nh\u00e0 c\u00f3 th\u1ec3 khai th\u00e1c th\u00f4ng tin n\u00e0y \u0111\u1ec3 xem c\u00e1c \u0111\u00e1nh gi\u00e1 kh\u00e1c \u0111\u00e3
\n \u0111\u01b0\u1ee3c \u0111\u0103ng, xem b\u1ea1n b\u00e8 chung v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c c\u1ea3m nh\u1eadn v\u1ec1 ng\u01b0\u1eddi s\u1ebd \u0111\u1ebfn \u1edf t\u1ea1i c\u01a1 s\u1edf
\n c\u1ee7a h\u1ecd.\n <\/p>\n
Airbnb c\u0169ng c\u00f3 c\u00e1c bi\u1ec7n ph\u00e1p kh\u00e1c \u0111\u1ec3 khuy\u1ebfn kh\u00edch s\u1ef1 c\u00f4ng b\u1eb1ng, bao g\u1ed3m:<\/p>\n
\n
X\u00e1c minh danh t\u00ednh<\/li>\n
Ch\u1ee7 nh\u00e0 c\u00f3 th\u1ec3 y\u00eau c\u1ea7u kh\u00e1ch ph\u1ea3i c\u00f3 huy hi\u1ec7u ID \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh tr\u01b0\u1edbc khi h\u1ecd ch\u1ea5p nh\u1eadn \u0111\u1eb7t ph\u00f2ng.<\/li>\n
H\u1ed3 s\u01a1 kh\u00e1ch<\/li>\n
H\u1ed3 s\u01a1 kh\u00e1ch \u0111\u00e3 ho\u00e0n th\u00e0nh, bao g\u1ed3m c\u1ea3 h\u00ecnh \u1ea3nh, cho ph\u00e9p ch\u1ee7 nh\u00e0 \u0111i\u1ec1u tra t\u00ednh ph\u00f9 h\u1ee3p c\u1ee7a kh\u00e1ch.<\/li>\n
K\u1ebft n\u1ed1i x\u00e3 h\u1ed9i.<\/li>\n<\/ul>\n
$\"hotel$ <\/p>\n
C\u00e1ch Ph\u1ea3n H\u1ed3i \u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n<\/h2>\n
\n Th\u1ef1c s\u1ef1 ch\u1ec9 c\u00f3 hai lo\u1ea1i kh\u00e1ch \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1; nh\u1eefng ng\u01b0\u1eddi h\u00e1o h\u1ee9c ca ng\u1ee3i c\u01a1
\n s\u1edf c\u1ee7a b\u1ea1n v\u00e0 nh\u1eefng ng\u01b0\u1eddi nh\u1eb1m m\u1ee5c \u0111\u00edch ch\u1ec9 tr\u00edch n\u00f3. Hi\u1ec3u c\u00e1ch ph\u1ea3n h\u1ed3i c\u00e1c
\n \u0111\u00e1nh gi\u00e1 t\u1eeb c\u1ea3 hai nh\u00f3m l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n
\n c\u1ee7a b\u1ea1n.\n <\/p>\n
\n C\u1ea3 hai nh\u00f3m \u0111\u1ec1u y\u00eau c\u1ea7u m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u01b0\u01a1ng t\u1ef1. T\u1ea5t c\u1ea3 h\u1ecd c\u1ea7n \u0111\u01b0\u1ee3c ph\u1ea3n
\n h\u1ed3i c\u00e0ng nhanh c\u00e0ng t\u1ed1t m\u1ed9t c\u00e1ch b\u00ecnh t\u0129nh, th\u00e2n thi\u1ec7n v\u00e0 chu \u0111\u00e1o. Kh\u00f4ng c\u00f3
\n g\u00ec b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd, nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 cho h\u1ecd bi\u1ebft
\n gi\u1ecdng n\u00f3i c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c l\u1eafng nghe, th\u1eeba nh\u1eadn v\u00e0 c\u00f3 m\u1ed9t s\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1ch
\n b\u1ea1n \u0111i\u1ec1u h\u00e0nh doanh nghi\u1ec7p c\u1ee7a m\u00ecnh trong t\u01b0\u01a1ng lai.\n <\/p>\n
\n V\u1ec1 m\u1eb7t k\u1ef9 thu\u1eadt, c\u00f3 m\u1ed9t nh\u00f3m th\u1ee9 ba v\u00e0 \u0111\u00e2y l\u00e0 nh\u1eefng kh\u00e1ch du l\u1ecbch kh\u00f4ng \u0111\u1ec3 l\u1ea1i
\n b\u00ecnh lu\u1eadn n\u00e0o. Ch\u00ednh nh\u1eefng kh\u00e1ch n\u00e0y mang \u0111\u1ebfn m\u1ed9t c\u01a1 h\u1ed9i l\u1edbn cho kh\u00e1ch s\u1ea1n c\u1ee7a
\n b\u1ea1n. N\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch \u0111\u1ed9i ng\u0169 l\u1edbn n\u00e0y \u0111\u0103ng \u0111\u00e1nh gi\u00e1, b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i
\n kh\u00f4ng ch\u1ec9 t\u0103ng x\u1ebfp h\u1ea1ng c\u1ee7a m\u00ecnh m\u00e0 c\u00f2n c\u1ea3 ph\u1ea1m vi ti\u1ebfp c\u1eadn c\u1ee7a b\u1ea1n tr\u00ean nhi\u1ec1u
\n n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn.\n <\/p>\n
\n C\u00e0ng c\u00f3 nhi\u1ec1u \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u1ec1 c\u01a1 s\u1edf c\u1ee7a b\u1ea1n th\u00ec c\u00e0ng t\u1ed1t \u2013 v\u00e0 khuy\u1ebfn
\n kh\u00edch nh\u1eefng kh\u00e1ch c\u00f3 th\u1ec3 ch\u1ec9 qu\u00e1 l\u01b0\u1eddi bi\u1ebfng \u0111\u1ec3 \u0111\u0103ng b\u00e0i l\u00e0 c\u00e1ch ho\u00e0n h\u1ea3o \u0111\u1ec3
\n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng \u0111\u00e1nh gi\u00e1 b\u1ea1n c\u1ea7n.\n <\/p>\n
\n Khi b\u1ea1n \u0111\u00e3 c\u00f3 nh\u1eefng \u0111\u00e1nh gi\u00e1 \u0111\u00e1ng t\u1ef1 h\u00e0o, b\u1ea1n c\u1ea7n ph\u00e2n ph\u1ed1i ch\u00fang \u0111\u1ebfn c\u00e0ng
\n nhi\u1ec1u k\u00eanh c\u00e0ng t\u1ed1t, bao g\u1ed3m c\u1ea3 m\u1ea1ng x\u00e3 h\u1ed9i. \u0110i\u1ec1u t\u1ed1t nh\u1ea5t v\u1ec1 \u0111\u00e1nh gi\u00e1 l\u00e0
\n ch\u00fang kh\u00f4ng t\u1ed1n c\u1ee7a b\u1ea1n b\u1ea5t c\u1ee9 th\u1ee9 g\u00ec. Duy tr\u00ec s\u1ef1 hi\u1ec7n di\u1ec7n li\u00ean t\u1ee5c tr\u1ef1c
\n tuy\u1ebfn v\u00e0 l\u00e0m n\u1ed5i b\u1eadt c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n s\u1ebd gi\u00fap b\u1ea1n lu\u00f4n c\u1ea1nh tranh m\u1ecdi l\u00fac.\n <\/p>\n
C\u00e1ch X\u1eed L\u00fd \u0110\u00e1nh Gi\u00e1 C\u1ee7a Kh\u00e1ch<\/h3>\n
D\u01b0\u1edbi \u0111\u00e2y l\u00e0 t\u00f3m t\u1eaft ch\u00edn m\u1eb9o \u0111\u1ec3 x\u1eed l\u00fd \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch c\u1ee7a b\u1ea1n.<\/p>\n
\n
C\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch t\u1ea1i ch\u1ed7 \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi c\u00e1c \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn n\u00ean l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3 \u0111\u1ec3 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/li>\n
H\u00e3y ch\u1ee7 \u0111\u1ed9ng v\u00e0 b\u1eaft k\u1ecbp c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch tr\u01b0\u1edbc khi ch\u00fang \u0111\u01b0\u1ee3c c\u00f4ng khai. V\u00ed d\u1ee5: c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i t\u1ea1i ch\u1ed7 s\u1ebd cho ph\u00e9p b\u1ea1n truy c\u1eadp v\u00e0o ph\u1ea3n h\u1ed3i theo th\u1eddi gian th\u1ef1c, cho ph\u00e9p b\u1ea1n ph\u1ea3n h\u1ed3i c\u00e1c v\u1ea5n \u0111\u1ec1 khi ch\u00fang ph\u00e1t sinh.<\/li>\n
S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 l\u1eafng nghe tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd danh ti\u1ebfng kh\u00e1ch s\u1ea1n v\u1edbi c\u00e1c c\u1ea3nh b\u00e1o theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 n\u1eafm b\u1eaft nh\u1eefng g\u00ec kh\u00e1ch \u0111ang n\u00f3i v\u1ec1 b\u1ea1n tr\u00ean c\u00e1c trang web \u0111\u00e1nh gi\u00e1, blog v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i.<\/li>\n
Khi ph\u1ea3n h\u1ed3i m\u1ed9t khi\u1ebfu n\u1ea1i, h\u00e3y ch\u1eafc ch\u1eafn th\u1eeba nh\u1eadn tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7, nh\u1ea5n m\u1ea1nh nh\u1eefng thay \u0111\u1ed5i b\u1ea1n d\u1ef1 \u0111\u1ecbnh th\u1ef1c hi\u1ec7n v\u00e0 theo d\u00f5i kh\u00e1ch h\u00e0ng khi c\u1ea7n thi\u1ebft.<\/li>\n
Ph\u1ea3n h\u1ed3i c\u00e1c v\u1ea5n \u0111\u1ec1 c\u00e0ng nhanh c\u00e0ng t\u1ed1t; ch\u00fang c\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft l\u00e2u, ch\u00fang c\u00e0ng t\u1ed3n t\u1ea1i l\u00e2u h\u01a1n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng v\u01b0\u1ee3t kh\u1ecfi t\u1ea7m ki\u1ec3m so\u00e1t.<\/li>\n
H\u00e0nh \u0111\u1ed9ng theo nh\u1eefng l\u1eddi h\u1ee9a c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 chuy\u1ec3n c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n ngo\u1ea1i tuy\u1ebfn khi c\u1ea7n thi\u1ebft \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u1edf m\u1ee9c \u0111\u1ed9 cao h\u01a1n.<\/li>\n
H\u1ea1n ch\u1ebf s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean kh\u00e1c nhau tr\u1ea3 l\u1eddi \u0111\u00e1nh gi\u00e1.<\/li>\n
Chia s\u1ebb ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng trong to\u00e0n b\u1ed9 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n l\u00e0 \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u tuy\u1ebfn \u0111\u1ea7u c\u1ee7a b\u1ea1n \u2013 nh\u01b0ng ch\u1ec9 khi h\u1ecd hi\u1ec3u nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3.<\/li>\n
\u0110\u1eebng ph\u00f2ng th\u1ee7.<\/li>\n<\/ul>\n
S\u1eed D\u1ee5ng Ph\u1ea3n H\u1ed3i Ti\u00eau C\u1ef1c \u0110\u1ec3 Mang L\u1ea1i L\u1ee3i \u00cdch Cho B\u1ea1n<\/h3>\n
\n \u0110i\u1ec1u \u0111\u00e1ng s\u1ee3 nh\u1ea5t trong t\u1ea5t c\u1ea3 c\u00e1c ph\u1ea3n h\u1ed3i tr\u1ef1c tuy\u1ebfn l\u00e0 m\u1ed9t \u0111\u00e1nh gi\u00e1 ti\u00eau
\n c\u1ef1c. Tin t\u1ed1t l\u00e0 nh\u1eefng \u0111\u00e1nh gi\u00e1 x\u1ea5u kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i g\u00e2y ra th\u1ea3m h\u1ecda. Ng\u01b0\u1ee3c
\n l\u1ea1i, nh\u1eefng b\u00ecnh lu\u1eadn \u00edt h\u01a1n v\u1ec1 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n th\u1ec3 hi\u1ec7n m\u1ed9t c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi
\n \u0111\u1ec3 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u00e0 th\u1ec3 hi\u1ec7n cam k\u1ebft c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi m\u1ed9t m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5
\n ch\u1ea5t l\u01b0\u1ee3ng cao. Tr\u00ean th\u1ef1c t\u1ebf, c\u00e1c nh\u00e0 \u0111i\u1ec1u h\u00e0nh th\u00f4ng th\u00e1i hoan ngh\u00eanh c\u01a1 h\u1ed9i
\n ph\u1ea3n h\u1ed3i c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng (c\u0169ng nh\u01b0 nh\u1eefng l\u1eddi khen ng\u1ee3i) v\u00ec n\u00f3 cho
\n h\u1ecd c\u01a1 h\u1ed9i t\u1ecfa s\u00e1ng.\n <\/p>\n
C\u00e1ch Ph\u1ea3n H\u1ed3i \u0110\u00e1nh Gi\u00e1 Ti\u00eau C\u1ef1c C\u1ee7a Kh\u00e1ch S\u1ea1n<\/h2>\n
\n Hi\u1ec3u c\u00e1ch ph\u1ea3n h\u1ed3i ph\u1ea3n h\u1ed3i kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf c\u1ea1nh tranh, m\u00e0 c\u00f2n c\u00f3 kh\u1ea3
\n n\u0103ng l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n v\u1eabn c\u00f2n ho\u1ea1t \u0111\u1ed9ng.\n <\/p>\n
\n B\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng xoay chuy\u1ec3n c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 gi\u00e0nh l\u1ea1i kh\u00e1ch c\u1ee7a kh\u00e1ch s\u1ea1n
\n \u2013 v\u00e0 nh\u1eefng ph\u1ea3n h\u1ed3i qu\u1ea3n l\u00fd danh ti\u1ebfng c\u01a1 b\u1ea3n n\u00e0y l\u00e0 tuy\u1ebfn ph\u00f2ng th\u1ee7 \u0111\u1ea7u ti\u00ean
\n c\u1ee7a b\u1ea1n.\n <\/p>\n
\n Khi m\u1ed9t b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c h\u1ee3p l\u00fd \u0111\u01b0\u1ee3c \u0111\u0103ng, c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 c\u00e1c l\u1ef1a ch\u1ecdn v\u1ec1
\n c\u00e1ch ph\u1ea3n h\u1ed3i.\n <\/p>\n
Th\u1eeba Nh\u1eadn V\u00e0 H\u00e0nh \u0110\u1ed9ng<\/h3>\n
\n \u0110\u1ed1i v\u1edbi m\u1ed9t b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c ch\u00e2n th\u00e0nh, c\u00f3 l\u00fd do v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch
\n h\u00e0ng, t\u1ed1t nh\u1ea5t l\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n n\u00ean ph\u1ea3n h\u1ed3i k\u1ecbp th\u1eddi (trong v\u00f2ng 72 gi\u1edd sau
\n khi \u0111\u0103ng), th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1 v\u00e0 m\u00f4 t\u1ea3 c\u00e1ch n\u00f3 s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. L\u00fd t\u01b0\u1edfng
\n nh\u1ea5t, m\u1ed9t b\u00e0i \u0111\u0103ng theo d\u00f5i s\u1ebd x\u1ea3y ra sau khi th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng v\u1ec1 v\u1ea5n \u0111\u1ec1 v\u00e0
\n cho th\u1ea5y tr\u1ea3i nghi\u1ec7m s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eb7p l\u1ea1i.\n <\/p>\n
\n \u0110\u00e2y l\u00e0 ph\u1ea3n h\u1ed3i t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3 cho ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, b\u1edfi v\u00ec kh\u00e1n gi\u1ea3 tr\u1ef1c
\n tuy\u1ebfn s\u1eb5n s\u00e0ng \u0111\u00e1nh gi\u00e1 cao h\u00e0nh \u0111\u1ed9ng v\u00e0 nh\u1eefng thay \u0111\u1ed5i t\u00edch c\u1ef1c trong h\u00e0nh vi
\n h\u01a1n l\u00e0 suy ngh\u0129 k\u00e9m v\u1ec1 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c ban \u0111\u1ea7u.\n <\/p>\n
Xin L\u1ed7i V\u00e0 B\u1ed3i Th\u01b0\u1eddng<\/h3>\n
\n \u0110\u1ed1i v\u1edbi m\u1ed9t b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c minh h\u1ecda m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f3 kh\u0103n ho\u1eb7c kh\u00f4ng th\u1ec3
\n tr\u00e1nh kh\u1ecfi, m\u1ed9t ph\u1ea3n h\u1ed3i th\u00edch h\u1ee3p l\u00e0 xin l\u1ed7i v\u00ec tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7 v\u00e0 ri\u00eang
\n t\u01b0 \u0111\u1ec1 ngh\u1ecb b\u1ed3i th\u01b0\u1eddng b\u1eb1ng ti\u1ec1n ho\u1eb7c gi\u1ea3m gi\u00e1 cho c\u00e1c l\u1ea7n \u0111\u1eb7t ph\u00f2ng trong
\n t\u01b0\u01a1ng lai.\n <\/p>\n
\n M\u1eb7c d\u00f9 \u0111i\u1ec1u n\u00e0y kh\u00f3 c\u00f3 th\u1ec3 ho\u00e0n to\u00e0n l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u1edbi tr\u1ea3i nghi\u1ec7m
\n t\u1ed3i t\u1ec7 \u0111\u00e3 n\u00eau, nh\u01b0ng n\u00f3 s\u1ebd cho th\u1ea5y cho nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c, vi\u1ec7c \u01b0u ti\u00ean
\n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i kh\u00e1ch s\u1ea1n. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111\u01b0a vi\u1ec7c b\u1ed3i
\n th\u01b0\u1eddng ngo\u1ea1i tuy\u1ebfn b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3 \u0111\u1ec3 tr\u00e1nh m\u1eddi nh\u1eefng ng\u01b0\u1eddi th\u00edch ph\u00e0n
\n n\u00e0n \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ed3 mi\u1ec5n ph\u00ed.\n <\/p>\n
Xin L\u1ed7i V\u00e0 C\u1ea3m \u01a0n<\/h3>\n
\n \u0110\u1ed1i v\u1edbi nh\u1eefng b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c t\u1eadp trung v\u00e0o c\u00e1c chi ti\u1ebft gi\u00e1o \u0111i\u1ec1u, ph\u1ea3n h\u1ed3i
\n th\u00edch h\u1ee3p nh\u1ea5t l\u00e0 m\u1ed9t l\u1eddi xin l\u1ed7i v\u00ec tr\u1ea3i nghi\u1ec7m v\u00e0 m\u1ed9t s\u1ef1 th\u1eeba nh\u1eadn r\u1eb1ng
\n ph\u1ea3n h\u1ed3i n\u00e0y s\u1ebd gi\u00fap \u0111\u1ecbnh h\u00ecnh chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng
\n lai c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n
\n \u0110i\u1ec1u n\u00e0y h\u1eefu \u00edch h\u01a1n nhi\u1ec1u so v\u1edbi m\u1ed9t ph\u1ea3n h\u1ed3i n\u00f3i r\u1eb1ng b\u00ecnh lu\u1eadn s\u1ebd \u0111\u01b0\u1ee3c
\n chuy\u1ec3n cho m\u1ed9t nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1edfi v\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 tin r\u1eb1ng d\u1ecbch v\u1ee5
\n l\u00e0 v\u1ea5n \u0111\u1ec1 t\u1ea1i c\u01a1 s\u1edf.\n <\/p>\n
\n \u0110\u1ed1i v\u1edbi r\u1ee7i ro ban \u0111\u1ea7u c\u1ee7a c\u00e1c \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c \u0111\u01b0\u1ee3c \u0111\u0103ng, n\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t nh\u00e0
\n \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n ch\u00fa \u00fd \u0111\u1ebfn kh\u00e1ch v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c
\n ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c \u00e1p \u0111\u1ea3o. C\u00e1c \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c l\u1ebb t\u1ebb s\u1ebd kh\u00f4ng l\u00e0m t\u1ed5n h\u1ea1i
\n danh ti\u1ebfng c\u1ee7a b\u1ea1n tr\u1ef1c ti\u1ebfp v\u00e0, khi \u0111\u01b0\u1ee3c theo d\u00f5i th\u01b0\u1eddng xuy\u00ean b\u1eb1ng c\u00e1c \u0111\u00e1nh
\n gi\u00e1 t\u00edch c\u1ef1c m\u1edbi, s\u1ebd bi\u1ebfn m\u1ea5t kh\u00e1 nhanh ch\u00f3ng v\u00e0o n\u1ec1n.\n <\/p>\n
V\u00ed D\u1ee5 V\u1ec1 C\u00e1ch Ph\u1ea3n H\u1ed3i \u0110\u00e1nh Gi\u00e1 Ti\u00eau C\u1ef1c C\u1ee7a Kh\u00e1ch S\u1ea1n<\/h3>\n
Th\u1eeba nh\u1eadn v\u00e0 h\u00e0nh \u0111\u1ed9ng<\/b><\/p>\n
\n “K\u00ednh g\u1eedi [T\u00ean kh\u00e1ch], c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 ph\u1ea3n h\u1ed3i. Ch\u00fang t\u00f4i th\u1ef1c s\u1ef1 xin l\u1ed7i v\u00ec
\n s\u1ef1 b\u1ea5t ti\u1ec7n m\u00e0 b\u1ea1n \u0111\u00e3 tr\u1ea3i qua. Ch\u00fang t\u00f4i \u0111\u00e3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y v\u1edbi \u0111\u1ed9i
\n ng\u0169 d\u1ecdn ph\u00f2ng c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u00f3 kh\u00f4ng x\u1ea3y ra n\u1eefa. Ch\u00fang t\u00f4i \u0111\u00e1nh gi\u00e1
\n cao s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n v\u00e0 hy v\u1ecdng s\u1ebd ch\u00e0o \u0111\u00f3n b\u1ea1n tr\u1edf l\u1ea1i s\u1edbm \u0111\u1ec3 c\u00f3 m\u1ed9t tr\u1ea3i
\n nghi\u1ec7m t\u1ed1t h\u01a1n.”\n <\/p>\n
Xin l\u1ed7i v\u00e0 b\u1ed3i th\u01b0\u1eddng<\/b><\/p>\n
\n “K\u00ednh g\u1eedi [T\u00ean kh\u00e1ch], ch\u00fang t\u00f4i r\u1ea5t ti\u1ebfc khi nghe v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ea1n.
\n Xin vui l\u00f2ng ch\u1ea5p nh\u1eadn l\u1eddi xin l\u1ed7i ch\u00e2n th\u00e0nh c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i mu\u1ed1n \u0111\u1ec1
\n ngh\u1ecb cho b\u1ea1n m\u1ed9t kho\u1ea3n gi\u1ea3m gi\u00e1 cho l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo c\u1ee7a b\u1ea1n v\u1edbi ch\u00fang
\n t\u00f4i. Vui l\u00f2ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp \u0111i\u1ec1u
\n n\u00e0y cho b\u1ea1n. Ch\u00fang t\u00f4i hy v\u1ecdng s\u1ebd c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u00f9 \u0111\u1eafp cho b\u1ea1n.”\n <\/p>\n
Xin l\u1ed7i v\u00e0 c\u1ea3m \u01a1n<\/b><\/p>\n
\n “K\u00ednh g\u1eedi [T\u00ean kh\u00e1ch], c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 ph\u1ea3n h\u1ed3i. Ch\u00fang t\u00f4i xin l\u1ed7i v\u00ec nh\u1eefng
\n kh\u00eda c\u1ea1nh trong th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c mong \u0111\u1ee3i c\u1ee7a b\u1ea1n.
\n B\u00ecnh lu\u1eadn c\u1ee7a b\u1ea1n c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi ch\u00fang t\u00f4i v\u00e0 s\u1ebd gi\u00fap c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5
\n c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i hy v\u1ecdng s\u1ebd cung c\u1ea5p cho b\u1ea1n m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n
\n nhi\u1ec1u trong t\u01b0\u01a1ng lai.”\n <\/p>\n
C\u00e1ch Ph\u1ea3n H\u1ed3i \u0110\u00e1nh Gi\u00e1 T\u00edch C\u1ef1c C\u1ee7a Kh\u00e1ch S\u1ea1n<\/h3>\n
\n M\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch \u0111\u00e3 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 trong v\u00e0i n\u0103m qua
\n v\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n. M\u1ed9t m\u1eb7t, b\u1ea1n c\u00f3 c\u00e1c OTA \u0111\u00e3
\n ti\u1ebfp qu\u1ea3n quy\u1ec1n s\u1edf h\u1eefu kh\u00e1ch. M\u1eb7t kh\u00e1c, kh\u00e1ch ng\u00e0y nay c\u00f3 nh\u1eefng mong \u0111\u1ee3i
\n kh\u00e1c nhau. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng mong \u0111\u1ee3i m\u1edbi \u0111\u00f3, c\u00e1c kh\u00e1ch s\u1ea1n ph\u1ea3i bi\u1ebft kh\u00e1ch
\n c\u1ee7a h\u1ecd r\u00f5 h\u01a1n, \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00e1
\n nh\u00e2n h\u01a1n.\n <\/p>\n
\n B\u1eb1ng c\u00e1ch v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch v\u00e0 b\u1eb1ng c\u00e1ch l\u00e0m vi\u1ec7c \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i
\n quan h\u1ec7 v\u1edbi kh\u00e1ch, ngay c\u1ea3 nh\u1eefng kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp nh\u1ecf c\u0169ng c\u00f3 th\u1ec3 khuy\u1ebfn
\n kh\u00edch nh\u1eefng ng\u01b0\u1eddi \u0111\u1eb7t ph\u00f2ng l\u1eb7p l\u1ea1i \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp v\u1edbi h\u1ecd thay v\u00ec v\u1edbi
\n OTA. \u0110\u1ec3 c\u1ea1nh tranh v\u1edbi c\u00e1c OTA v\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n kh\u00e1c, c\u00e1c kh\u00e1ch s\u1ea1n nh\u1eadn ra
\n r\u1eb1ng h\u1ecd c\u1ea7n b\u1eaft \u0111\u1ea7u thu th\u1eadp nhi\u1ec1u d\u1eef li\u1ec7u kh\u00e1ch h\u01a1n v\u00e0 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u00f3 theo
\n nh\u1eefng c\u00e1ch t\u1ed1t h\u01a1n \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch \u0111\u1ec3
\n \u0111\u1ea3m b\u1ea3o h\u1ecd quay l\u1ea1i kh\u00e1ch s\u1ea1n.\n <\/p>\n
\n Cho d\u00f9 h\u1ecd \u0111\u00e3 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed1t hay m\u1ed9t tr\u1ea3i nghi\u1ec7m x\u1ea5u, ng\u01b0\u1eddi ti\u00eau d\u00f9ng
\n ng\u00e0y c\u00e0ng k\u1ebft n\u1ed1i \u0111ang chuy\u1ec3n sang m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 c\u00e1c trang web \u0111\u00e1nh gi\u00e1 du
\n l\u1ecbch \u0111\u1ec3 chia s\u1ebb \u00fd ki\u1ebfn c\u1ee7a h\u1ecd v\u1edbi h\u00e0ng tri\u1ec7u kh\u00e1ch du l\u1ecbch kh\u00e1c tr\u00ean to\u00e0n c\u1ea7u.
\n Th\u1eadt v\u1eady, s\u1ed1 l\u01b0\u1ee3ng \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean trang web TripAdvisor ph\u1ed5
\n bi\u1ebfn \u0111\u00e3 v\u01b0\u1ee3t qua m\u1ed1c 150 tri\u1ec7u. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 qu\u1ea3n l\u00fd
\n ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch.\n <\/p>\n
C\u00e1ch C\u1ea3m \u01a0n Kh\u00e1ch S\u1ea1n V\u00ec Ph\u1ea3n H\u1ed3i T\u00edch C\u1ef1c C\u1ee7a H\u1ecd<\/h3>\n
\n Trong khi h\u1ea7u h\u1ebft c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ec1u r\u1ea5t vui m\u1eebng v\u1edbi tri\u1ec3n v\u1ecdng c\u1ee7a c\u00e1c \u0111\u00e1nh gi\u00e1
\n t\u00edch c\u1ef1c, m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c c\u00f3 th\u1ec3 \u0111\u00e1ng ng\u1edd \u0111\u1ed1i v\u1edbi kh\u00e1n
\n gi\u1ea3 nh\u01b0 m\u1ed9t lo\u1ea1t c\u00e1c \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c.\n <\/p>\n
Do \u0111\u00f3, c\u00e1c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c c\u0169ng c\u1ea7n m\u1ed9t ph\u1ea3n h\u1ed3i.<\/p>\n
\n
\n H\u00e3y khi\u00eam t\u1ed1n<\/b>
\n
\n Khi m\u1ed9t \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c l\u00e0 qu\u00e1 m\u1ee9c v\u00e0 c\u00f3 l\u1ebd l\u00e0 tu\u00f4n tr\u00e0o, \u0111i\u1ec1u kh\u00f4n ngoan
\n cho c\u00e1c c\u00f4ng ty l\u00e0 c\u1ea3m \u01a1n kh\u00e1ch v\u00ec s\u1ef1 nhi\u1ec7t t\u00ecnh c\u1ee7a h\u1ecd, nh\u01b0ng c\u0169ng th\u1eeba
\n nh\u1eadn nh\u1eefng l\u0129nh v\u1ef1c m\u00e0 b\u1ea1n \u0111ang c\u1ed1 g\u1eafng c\u1ea3i thi\u1ec7n. \u0110i\u1ec1u n\u00e0y c\u1ee7ng c\u1ed1 cam k\u1ebft
\n v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\n <\/li>\n
\n H\u00e3y vui m\u1eebng<\/b>
\n
\n Khi ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c l\u00e0 ch\u00e2n th\u00e0nh v\u00e0 c\u00f3 l\u00fd do, ph\u1ea3n h\u1ed3i t\u1ed1t nh\u1ea5t cho c\u00e1c
\n kh\u00e1ch s\u1ea1n l\u00e0 b\u00e0y t\u1ecf s\u1ef1 vui m\u1eebng v\u00e0 \u0111\u00e1nh gi\u00e1 cao \u0111\u1ed1i v\u1edbi ph\u1ea3n h\u1ed3i v\u00e0 mong mu\u1ed1n
\n \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 l\u1ea1i trong t\u01b0\u01a1ng lai. \u0110\u00e2y l\u00e0 ph\u1ea3n h\u1ed3i d\u1ec5 d\u00e0ng nh\u1ea5t \u0111\u1ec3 cung c\u1ea5p,
\n nh\u01b0ng th\u01b0\u1eddng l\u00e0 ph\u1ea3n h\u1ed3i \u00edt \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1ea5t.\n <\/li>\n
\n H\u00e3y tr\u00e2n tr\u1ecdng<\/b>
\n
\n Khi ph\u1ea3n h\u1ed3i ch\u1ee7 y\u1ebfu l\u00e0 trung l\u1eadp, nh\u01b0ng m\u1ed9t s\u1ed1 kh\u00eda c\u1ea1nh \u0111\u01b0\u1ee3c l\u00e0m n\u1ed5i b\u1eadt
\n nh\u01b0 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1eb7c bi\u1ec7t, n\u00ean khuy\u00ean c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n b\u00e0y t\u1ecf l\u00f2ng
\n bi\u1ebft \u01a1n \u0111\u1ed1i v\u1edbi ph\u1ea3n h\u1ed3i v\u00e0 y\u00eau c\u1ea7u th\u00eam l\u1eddi khuy\u00ean v\u1ec1 c\u00e1ch t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3
\n c\u1ea3i thi\u1ec7n trong c\u00e1c l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3.\n <\/li>\n<\/ul>\n
\n M\u1ed9t l\u1ea7n n\u1eefa, h\u00e3y c\u1ed1 g\u1eafng th\u1ef1c hi\u1ec7n cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y ngo\u1ea1i tuy\u1ebfn b\u1eb1ng email
\n ho\u1eb7c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i c\u00e1 nh\u00e2n. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p ph\u1ea3n h\u1ed3i chu \u0111\u00e1o h\u01a1n theo
\n d\u00f5i b\u00e0i \u0111\u0103ng ban \u0111\u1ea7u.\n <\/p>\n
V\u00ed D\u1ee5 V\u1ec1 C\u00e1ch Ph\u1ea3n H\u1ed3i \u0110\u00e1nh Gi\u00e1 T\u00edch C\u1ef1c C\u1ee7a Kh\u00e1ch S\u1ea1n<\/h3>\n
H\u00e3y khi\u00eam t\u1ed1n<\/strong><\/p>\n
\n “K\u00ednh g\u1eedi [T\u00ean kh\u00e1ch], c\u1ea3m \u01a1n b\u1ea1n r\u1ea5t nhi\u1ec1u v\u00ec \u0111\u00e1nh gi\u00e1 nhi\u1ec7t t\u00ecnh c\u1ee7a b\u1ea1n!
\n Ch\u00fang t\u00f4i r\u1ea5t vui khi nghe b\u1ea1n th\u00edch th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a b\u1ea1n v\u1edbi ch\u00fang t\u00f4i.
\n Ch\u00fang t\u00f4i li\u00ean t\u1ee5c l\u00e0m vi\u1ec7c \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n
\n v\u00f4 c\u00f9ng qu\u00fd gi\u00e1 \u0111\u1ed1i v\u1edbi ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i mong \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1ea1n tr\u1edf l\u1ea1i
\n s\u1edbm.”\n <\/p>\n
H\u00e3y vui m\u1eebng<\/strong><\/p>\n
\n “K\u00ednh g\u1eedi [T\u00ean kh\u00e1ch], ch\u00fang t\u00f4i r\u1ea5t vui khi nghe r\u1eb1ng b\u1ea1n \u0111\u00e3 c\u00f3 m\u1ed9t th\u1eddi
\n gian l\u01b0u tr\u00fa tuy\u1ec7t v\u1eddi nh\u01b0 v\u1eady v\u1edbi ch\u00fang t\u00f4i! Nh\u1eefng l\u1eddi t\u1ed1t \u0111\u1eb9p c\u1ee7a b\u1ea1n c\u00f3 \u00fd
\n ngh\u0129a r\u1ea5t l\u1edbn \u0111\u1ed1i v\u1edbi \u0111\u1ed9i ng\u0169 c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 ch\u1edd \u0111\u1ee3i \u0111\u1ec3
\n ch\u00e0o \u0111\u00f3n b\u1ea1n tr\u1edf l\u1ea1i cho m\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi kh\u00e1c.”\n <\/p>\n
H\u00e3y tr\u00e2n tr\u1ecdng<\/strong><\/p>\n
\n “K\u00ednh g\u1eedi [T\u00ean kh\u00e1ch], c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n. Ch\u00fang t\u00f4i r\u1ea5t vui khi
\n nghe r\u1eb1ng b\u1ea1n th\u00edch [kh\u00eda c\u1ea1nh c\u1ee5 th\u1ec3]. Ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n l\u00e0 v\u00f4 gi\u00e1, v\u00e0 ch\u00fang
\n t\u00f4i r\u1ea5t mu\u1ed1n nghe th\u00eam v\u1ec1 c\u00e1ch ch\u00fang t\u00f4i c\u00f3 th\u1ec3 l\u00e0m cho l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo
\n c\u1ee7a b\u1ea1n tr\u1edf n\u00ean t\u1ed1t h\u01a1n n\u1eefa. Xin vui l\u00f2ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi ch\u00fang t\u00f4i.”\n <\/p>\n

C\u00e1ch Ng\u0103n Ch\u1eb7n \u0110\u00e1nh Gi\u00e1 Ti\u00eau C\u1ef1c<\/h2>\n
\n C\u1ea9n th\u1eadn v\u1edbi \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c \u0111\u00e1ng s\u1ee3 c\u1ee7a kh\u00e1ch kh\u00e1ch s\u1ea1n. T\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a
\n b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c r\u1eb1ng s\u1ef1 k\u1ecbch t\u00ednh trong tuy\u00ean b\u1ed1 \u0111\u00f3 kh\u00f4ng b\u1ecb
\n n\u00f3i qu\u00e1. Th\u1ef1c t\u1ebf t\u1ec9nh t\u00e1o c\u1ee7a vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a
\n kh\u00e1ch kh\u00e1ch s\u1ea1n l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 tr\u1ea3i nghi\u1ec7m x\u1ea5u c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh
\n gi\u00e1 h\u01a1n nh\u1eefng ng\u01b0\u1eddi c\u00f3 tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c.\n <\/p>\n
Tr\u00ean th\u1ef1c t\u1ebf, ng\u01b0\u1eddi ta n\u00f3i r\u1eb1ng \u0111\u1ed1i v\u1edbi m\u1ed7i \u0111\u00e1nh gi\u00e1 x\u1ea5u c\u1ee7a kh\u00e1ch kh\u00e1ch s\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t c\u00e1c \u0111\u1eb7t ph\u00f2ng ti\u1ec1m n\u0103ng.<\/p>\n
\u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i hi\u1ec3u c\u00e1ch m\u1ed9t \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c c\u00f3 th\u1ec3 x\u1ea3y ra v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n tr\u00e1nh n\u00f3 b\u1eb1ng m\u1ecdi gi\u00e1.<\/p>\n
T\u1ea1i Sao M\u1ed9t Kh\u00e1ch Kh\u00e1ch S\u1ea1n S\u1ebd \u0110\u1ec3 L\u1ea1i \u0110\u00e1nh Gi\u00e1 Ti\u00eau C\u1ef1c?<\/h3>\n
C\u00f3 m\u1ed9t s\u1ed1 l\u00fd do r\u00f5 r\u00e0ng \u0111\u1ec3 kh\u00e1ch \u0111\u01b0a ra cho b\u1ea1n ph\u1ea3n h\u1ed3i x\u1ea5u. Tin t\u1ed1t l\u00e0 b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y n\u1ebfu b\u1ea1n th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng th\u00edch h\u1ee3p khi n\u00f3i \u0111\u1ebfn qu\u1ea3n l\u00fd danh ti\u1ebfng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch:<\/p>\n
Nh\u00e2n Vi\u00ean Th\u00f4 L\u1ed7 Ho\u1eb7c Kh\u00f4ng Gi\u00fap \u0110\u1ee1<\/h4>\n
\u0110\u01b0\u01a1ng nhi\u00ean n\u1ebfu s\u1ef1 hi\u1ebfu kh\u00e1ch c\u1ee7a doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n<\/a> c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u1ea1t ti\u00eau chu\u1ea9n, th\u00ec n\u00f3 s\u1ebd kh\u00f4ng b\u00e1o hi\u1ec7u t\u1ed1t cho danh ti\u1ebfng tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n. N\u1ebfu kh\u00e1ch \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1edfi nh\u00e2n vi\u00ean kh\u00f4ng nhi\u1ec7t t\u00ecnh, nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng quan t\u00e2m \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd ho\u1eb7c kh\u00f3 t\u00ecm ho\u1eb7c li\u00ean h\u1ec7, n\u00f3 s\u1ebd l\u00e0m h\u1ecfng to\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd b\u1ea5t k\u1ec3 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n tuy\u1ec7t v\u1eddi nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n
\u0110\u1ed9 S\u1ea1ch S\u1ebd Chung V\u00e0 T\u00ecnh Tr\u1ea1ng C\u1ee7a Ph\u00f2ng<\/h4>\n
C\u00f3 th\u1ec3 \u0111i m\u00e0 kh\u00f4ng c\u1ea7n n\u00f3i, nh\u01b0ng n\u00f3 \u0111\u00e3 x\u1ea3y ra r\u1ea5t nhi\u1ec1u l\u1ea7n tr\u01b0\u1edbc \u0111\u00e2y. N\u1ebfu kh\u00e1ch b\u01b0\u1edbc v\u00e0o ph\u00f2ng c\u1ee7a h\u1ecd v\u00e0 th\u1ea5y n\u00f3 ch\u01b0a \u0111\u01b0\u1ee3c d\u1ecdn d\u1eb9p v\u00e0 ga tr\u1ea3i gi\u01b0\u1eddng \u0111\u00eam qua v\u1eabn c\u00f2n tr\u00ean gi\u01b0\u1eddng, n\u00f3 c\u00f3 th\u1ec3 \u0111\u1ee7 \u0111\u1ec3 h\u1ecd quay l\u1ea1i v\u00e0 ch\u1ea1y ngay l\u1eadp t\u1ee9c. Ch\u1eafc ch\u1eafn n\u00f3 s\u1ebd l\u00e0 \u0111\u1ed9ng l\u1ef1c \u0111\u1ee7 \u0111\u1ec3 h\u1ecd c\u1ea3nh b\u00e1o \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a h\u1ecd v\u1ec1 vi\u1ec7c \u1edf t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n tr\u00ean c\u00e1c trang web \u0111\u00e1nh gi\u00e1 du l\u1ecbch.<\/p>\n
\n
Mong \u0110\u1ee3i Kh\u00f4ng Th\u1ef1c T\u1ebf<\/strong><\/li>\n<\/ul>\n
So s\u00e1nh \u0111i\u1ec1u n\u00e0y v\u1edbi m\u1ed9t qu\u1ea3 b\u00f3ng bay b\u1ecb v\u1ee1. Khi kh\u00e1ch \u0111\u1ebfn \u0111\u00edch, s\u1ef1 ph\u1ea5n kh\u00edch \u0111ang \u1edf \u0111\u1ec9nh \u0111i\u1ec3m. H\u1ecd kh\u00f4ng th\u1ec3 ch\u1edd \u0111\u1ee3i \u0111\u1ec3 xem m\u1ecdi th\u1ee9 h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c h\u1ee9a tr\u00ean trang web c\u1ee7a b\u1ea1n ho\u1eb7c \u0111\u01b0\u1ee3c qu\u1ea3ng c\u00e1o l\u00e0 ‘r\u1ea5t khuy\u1ebfn kh\u00edch’ th\u00f4ng qua h\u1ed3 s\u01a1 tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n. N\u1ebfu b\u1ea1n \u0111\u00e3 h\u1ee9a nhi\u1ec1u h\u01a1n nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p tr\u00ean th\u1ef1c t\u1ebf, kh\u00e1ch s\u1ebd \u0111\u1eb7c bi\u1ec7t th\u1ea5t v\u1ecdng. Ngay c\u1ea3 khi kh\u00f4ng c\u00f3 g\u00ec ‘sai’ v\u1edbi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, kh\u00f4ng c\u00f3 g\u00ec \u0111\u00fang v\u00ec b\u1ea1n \u0111ang mang \u0111\u1ebfn cho kh\u00e1ch m\u1ed9t tr\u1ea3i nghi\u1ec7m th\u1ea5p h\u01a1n m\u1ee9c h\u1ecd tin r\u1eb1ng h\u1ecd \u0111\u00e3 mua.<\/p>\n
\n
Thi\u1ebfu Hi\u1ec3u Bi\u1ebft Ho\u1eb7c \u0110\u1ed3ng C\u1ea3m<\/strong><\/li>\n<\/ul>\n
Th\u00f4ng th\u01b0\u1eddng, v\u1ea5n \u0111\u1ec1 kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00e1ch \u0111\u00e3 ph\u00e0n n\u00e0n v\u1ec1 \u0111i\u1ec1u g\u00ec, m\u00e0 l\u00e0 c\u00e1ch v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft b\u1edfi nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ph\u1ee5 tr\u00e1ch d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Kh\u00e1ch s\u1ebd c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu h\u01a1n v\u1ec1 vi\u1ec7c b\u1ea1n b\u1ecb tr\u00ec ho\u00e3n trong vi\u1ec7c s\u1eeda ch\u1eefa n\u00fam c\u1eeda b\u1ecb h\u1ecfng c\u1ee7a h\u1ecd h\u01a1n l\u00e0 th\u1ef1c t\u1ebf l\u00e0 n\u00f3 \u0111\u00e3 b\u1ecb h\u1ecfng ngay t\u1eeb \u0111\u1ea7u. B\u1ea5t k\u1ec3 b\u1ec7nh g\u00ec, kh\u00e1ch mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 coi tr\u1ecdng. N\u1ebfu b\u1ea1n kh\u00f4ng quan t\u00e2m \u0111\u1ebfn nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n c\u1ee7a h\u1ecd, h\u1ecd s\u1ebd l\u00ean c\u00e1c n\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn n\u01a1i h\u1ecd ch\u1eafc ch\u1eafn s\u1ebd t\u00ecm th\u1ea5y ng\u01b0\u1eddi quan t\u00e2m.<\/p>\n
\n
M\u1ed9t V\u1edf K\u1ecbch Cho B\u1ed3i Th\u01b0\u1eddng Ho\u1eb7c Ph\u1ea7n Th\u01b0\u1edfng<\/strong><\/li>\n<\/ul>\n
M\u1ed9t s\u1ed1 kh\u00e1ch c\u00f3 th\u1ec3 ch\u01a1i m\u1ed9t tr\u00f2 ch\u01a1i l\u00e9n l\u00fat t\u1ed1ng ti\u1ec1n. N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, h\u1ecd hy v\u1ecdng r\u1eb1ng n\u1ebfu h\u1ecd ph\u00e0n n\u00e0n v\u1ec1 \u0111i\u1ec1u g\u00ec \u0111\u00f3, h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c b\u1ed3i th\u01b0\u1eddng ho\u1eb7c qu\u00e0 xin l\u1ed7i. \u0110\u00f3 l\u00e0 m\u1ed9t th\u00f3i quen kh\u00f4ng l\u00e0nh m\u1ea1nh m\u00e0 m\u1ed9t s\u1ed1 kh\u00e1ch du l\u1ecbch h\u00ecnh th\u00e0nh v\u00e0 n\u00f3 c\u00f3 th\u1ec3 r\u1ea5t kh\u00f3 ch\u1ecbu \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n \u2013 v\u00ec v\u1eady h\u00e3y d\u1ea1y nh\u00e2n vi\u00ean c\u00e1ch qu\u1ea3n l\u00fd \u0111i\u1ec1u n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 khi gi\u1ea3i th\u00edch h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh qu\u1ea3n l\u00fd \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n
C\u00e1ch Tr\u00e1nh C\u00e1c \u0110\u00e1nh Gi\u00e1 X\u1ea5u Nh\u1eafm V\u00e0o Kh\u00e1ch S\u1ea1n C\u1ee7a B\u1ea1n<\/h3>\n
H\u1ea7u h\u1ebft kh\u00e1ch s\u1ebd h\u1ee3p l\u00fd v\u00e0 n\u1ebfu b\u1ea1n n\u1ed7 l\u1ef1c ph\u1ed1i h\u1ee3p \u0111\u1ec3 l\u00e0m cho m\u1ecdi th\u1ee9 tr\u1edf n\u00ean \u0111\u00fang \u0111\u1eafn, ph\u1ea3n h\u1ed3i x\u1ea5u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bi\u1ebfn th\u00e0nh m\u1ed9t \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c. H\u00e3y ghi nh\u1edb nh\u1eefng l\u1eddi khuy\u00ean n\u00e0y:<\/p>\n
1. \u0110\u1eebng Tr\u1ed1n Tr\u00e1nh Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch<\/h4>\n
H\u00e3y ngh\u0129 v\u1ec1 khi m\u1ecdi ng\u01b0\u1eddi \u0111\u1ebfn th\u0103m nh\u00e0 b\u1ea1n b\u00e8 c\u1ee7a h\u1ecd \u0111\u1ec3 \u0103n t\u1ed1i v\u00e0 ti\u1ec7c t\u00f9ng. H\u1ecd \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed theo t\u1ea5t c\u1ea3 c\u00e1c s\u1edf th\u00edch c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd v\u00e0 kh\u00f4ng c\u00f3 g\u00ec l\u00e0 qu\u00e1 nhi\u1ec1u \u0111\u1ec3 y\u00eau c\u1ea7u, trong khi \u0111\u1ecba \u0111i\u1ec3m \u0111\u00e3 \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb t\u1ec9 m\u1ec9 \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng v\u00e0 gi\u1ea3i tr\u00ed.<\/p>\n
N\u1ebfu b\u1ea1n \u0111\u1ed1i x\u1eed v\u1edbi m\u1ecdi kh\u00e1ch nh\u01b0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n, c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 l\u00e0m cho th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd thu\u1eadn ti\u1ec7n v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u1edf v\u1ecb tr\u00ed tuy\u1ec7t v\u1eddi c\u1ee7a b\u1ea1n, b\u1ea1n s\u1ebd kh\u00f4ng g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec.<\/p>\n
\u1ede m\u1ee9c t\u1ed1i thi\u1ec3u, h\u00e3y \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean \u1ea5m \u00e1p, th\u00e2n thi\u1ec7n v\u00e0 s\u1eb5n s\u00e0ng v\u00e0 gi\u1eef cho c\u00e1c ph\u00f2ng v\u00e0 ti\u1ec7n nghi trong t\u00ecnh tr\u1ea1ng ho\u00e0n h\u1ea3o.<\/p>\n
2. L\u1eafng Nghe, Hi\u1ec3u V\u00e0 K\u1ebft N\u1ed1i<\/h4>\n
Nhi\u1ec1u nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y nh\u01b0 b\u1ecf qua y\u00eau c\u1ea7u c\u1ee7a m\u1ed9t v\u1ecb kh\u00e1ch kh\u00f3 ch\u1ecbu, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111\u1ed1i x\u1eed v\u1edbi m\u1ecdi y\u00eau c\u1ea7u v\u1edbi s\u1ef1 t\u00f4n tr\u1ecdng. \u0110\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111ang \u1edf c\u00f9ng m\u1ed9t trang v\u1edbi kh\u00e1ch c\u1ee7a b\u1ea1n v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi h\u1ecd. H\u00e3y l\u00e0m cho r\u00f5 r\u00e0ng b\u1ea1n quan t\u00e2m \u0111\u1ebfn vi\u1ec7c l\u00e0m cho h\u1ecd h\u1ea1nh ph\u00fac.<\/p>\n
Ng\u00f4n ng\u1eef, gi\u1ecdng \u0111i\u1ec7u v\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 b\u1eb1ng l\u1eddi n\u00f3i c\u1ee7a b\u1ea1n \u0111\u1ec1u r\u1ea5t quan tr\u1ecdng \u1edf \u0111\u00e2y. N\u1ebfu m\u1ed9t kh\u00e1ch \u0111\u01b0a ra m\u1ed9t v\u1ea5n \u0111\u1ec1 cho b\u1ea1n, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i h\u00e0nh \u0111\u1ed9ng bi\u1ebft \u01a1n r\u1eb1ng h\u1ecd \u0111\u00e3 cho b\u1ea1n bi\u1ebft v\u00e0 ch\u1ea5p nh\u1eadn b\u1ea5t k\u1ef3 ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c n\u00e0o nh\u01b0 l\u00e0 m\u1ed9t l\u1eddi ch\u1ec9 tr\u00edch mang t\u00ednh<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n: H\u01b0\u1edbng D\u1eabn Chi Ti\u1ebft | SiteMinder \u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u0110\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n l\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng sau khi l\u01b0u tr\u00fa. H\u1ecd chia s\u1ebb tr\u1ea3i nghi\u1ec7m c\u1ee7a m\u00ecnh, c\u1ea3 t\u1ed1t v\u00e0 x\u1ea5u, \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi kh\u00e1c \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng tin. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm […]<\/p>\n","protected":false},"author":1,"featured_media":450308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-450294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=450294"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450294\/revisions"}],"predecessor-version":[{"id":450317,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450294\/revisions\/450317"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/450308"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=450294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=450294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=450294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\u0110\u00e1nh Gi\u00e1 Kh\u00e1ch S\u1ea1n: H\u01b0\u1edbng D\u1eabn Chi Ti\u1ebft | SiteMinder<\/h1>\n

C\u00e1ch X\u1eed L\u00fd \u0110\u00e1nh Gi\u00e1 C\u1ee7a Kh\u00e1ch<\/h3>\nD\u01b0\u1edbi \u0111\u00e2y l\u00e0 t\u00f3m t\u1eaft ch\u00edn m\u1eb9o \u0111\u1ec3 x\u1eed l\u00fd \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch c\u1ee7a b\u1ea1n.<\/p>\n