{"id":450289,"date":"2025-03-15T11:40:22","date_gmt":"2025-03-15T11:40:22","guid":{"rendered":"https:\/\/otavietnam.com\/?p=450289"},"modified":"2025-03-15T11:41:17","modified_gmt":"2025-03-15T11:41:17","slug":"concierge-ky-thuat-so-huong-dan-chi-tiet-cho-khach-san","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/concierge-ky-thuat-so-huong-dan-chi-tiet-cho-khach-san\/","title":{"rendered":"Concierge K\u1ef9 Thu\u1eadt S\u1ed1: H\u01b0\u1edbng D\u1eabn Chi Ti\u1ebft Cho Kh\u00e1ch S\u1ea1n"},"content":{"rendered":"

H\u01b0\u1edbng D\u1eabn To\u00e0n Di\u1ec7n V\u1ec1 Concierge K\u1ef9 Thu\u1eadt S\u1ed1<\/span> Cho Kh\u00e1ch S\u1ea1n<\/h1>\n

Gi\u1edbi Thi\u1ec7u V\u1ec1 Concierge K\u1ef9 Thu\u1eadt S\u1ed1<\/span><\/h2>\n

\n Concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng \u1ea3o h\u1ed7 tr\u1ee3 kh\u00e1ch
\n kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u, cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd v\u00e0 t\u1ea1o \u0111i\u1ec1u
\n ki\u1ec7n giao ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n. Cho d\u00f9 th\u00f4ng qua \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng,
\n m\u00e1y t\u00ednh b\u1ea3ng trong ph\u00f2ng ho\u1eb7c giao di\u1ec7n d\u1ef1a tr\u00ean web,
\n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c
\n d\u1ecbch v\u1ee5 nh\u01b0 \u0111\u1eb7t ch\u1ed7, qu\u1ea3n l\u00fd \u0111\u01a1n \u0111\u1eb7t d\u1ecbch v\u1ee5 ph\u00f2ng v\u00e0 cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd
\n \u0111\u1ecba ph\u01b0\u01a1ng m\u00e0 kh\u00f4ng c\u1ea7n kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn qu\u1ea7y l\u1ec5 t\u00e2n.\n <\/p>\n

\"Concierge<\/p>\n

\n Kh\u00f4ng gi\u1ed1ng nh\u01b0 c\u00e1c concierge truy\u1ec1n th\u1ed1ng, m\u1ed9t
\n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> ho\u1ea1t \u0111\u1ed9ng 24\/7, \u0111\u1ea3m b\u1ea3o
\n r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 truy c\u1eadp th\u00f4ng tin v\u00e0 d\u1ecbch v\u1ee5 b\u1ea5t c\u1ee9 l\u00fac n\u00e0o. \u0110i\u1ec1u
\n n\u00e0y kh\u00f4ng ch\u1ec9 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch m\u00e0 c\u00f2n gi\u1ea3m kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng
\n vi\u1ec7c cho nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c y\u00eau c\u1ea7u th\u00f4ng th\u01b0\u1eddng.\n <\/p>\n

\n Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd \u0111i qua m\u1ecdi th\u1ee9 b\u1ea1n c\u1ea7n bi\u1ebft \u0111\u1ec3 b\u1eaft \u0111\u1ea7u v\u1edbi
\n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span>, c\u00e1ch ch\u00fang \u0111\u1ecbnh h\u00ecnh
\n ng\u00e0nh kh\u00e1ch s\u1ea1n v\u00e0 t\u1ea1i sao SiteMinder l\u00e0 \u0111\u1ed1i t\u00e1c t\u00edch h\u1ee3p t\u1ed1t nh\u1ea5t \u0111\u1ec3 tri\u1ec3n
\n khai concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span>.\n <\/p>\n

T\u1ea1i Sao M\u1ecdi Ng\u01b0\u1eddi S\u1eed D\u1ee5ng D\u1ecbch V\u1ee5 Concierge K\u1ef9
\n Thu\u1eadt S\u1ed1<\/span>?<\/h2>\n

\n Kh\u00e1ch h\u00e0ng ng\u00e0y nay mong \u0111\u1ee3i d\u1ecbch v\u1ee5 nhanh ch\u00f3ng, ti\u1ec7n l\u1ee3i v\u00e0 c\u00e1 nh\u00e2n h\u00f3a.
\n C\u00e1c h\u1ec7 th\u1ed1ng concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> \u0111\u00e1p \u1ee9ng
\n nh\u1eefng y\u00eau c\u1ea7u n\u00e0y b\u1eb1ng c\u00e1ch cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u1ef1 ph\u1ee5c v\u1ee5 cho ph\u00e9p kh\u00e1ch
\n h\u00e0ng truy c\u1eadp m\u1ecdi th\u1ee9 h\u1ecd c\u1ea7n trong th\u1eddi gian th\u1ef1c.\n <\/p>\n

\n Cho d\u00f9 \u0111\u00f3 l\u00e0 y\u00eau c\u1ea7u th\u00eam kh\u0103n t\u1eafm, ki\u1ec3m tra t\u00ecnh tr\u1ea1ng s\u1eb5n c\u00f3 c\u1ee7a nh\u00e0 h\u00e0ng
\n ho\u1eb7c nh\u1eadn c\u00e1c g\u1ee3i \u00fd v\u1ec1 c\u00e1c \u0111i\u1ec3m tham quan \u0111\u1ecba ph\u01b0\u01a1ng,
\n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> cung c\u1ea5p m\u1ed9t c\u00e1ch d\u1ec5
\n d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng giao ti\u1ebfp nhu c\u1ea7u c\u1ee7a h\u1ecd.\n <\/p>\n

\n \u0110\u1ed1i v\u1edbi c\u00e1c nh\u00e0 khai th\u00e1c kh\u00e1ch s\u1ea1n,
\n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t
\n \u0111\u1ed9ng b\u1eb1ng c\u00e1ch gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi v\u00e0 y\u00eau c\u1ea7u m\u00e0 nh\u00e2n vi\u00ean ph\u1ea3i qu\u1ea3n l\u00fd
\n th\u1ee7 c\u00f4ng. Ch\u00fang c\u0169ng cung c\u1ea5p d\u1eef li\u1ec7u c\u00f3 gi\u00e1 tr\u1ecb v\u1ec1 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch, cho
\n ph\u00e9p kh\u00e1ch s\u1ea1n c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd v\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch.\n <\/p>\n

Concierge K\u1ef9 Thu\u1eadt S\u1ed1<\/span> C\u00f3 Gi\u1ed1ng Nh\u01b0 Qu\u1ea7y L\u1ec5
\n T\u00e2n \u1ea2o Kh\u00f4ng?<\/h3>\n

\n Concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> v\u00e0 qu\u1ea7y l\u1ec5 t\u00e2n \u1ea3o t\u01b0\u01a1ng
\n t\u1ef1 nhau nh\u01b0ng ph\u1ee5c v\u1ee5 c\u00e1c m\u1ee5c \u0111\u00edch h\u01a1i kh\u00e1c nhau trong ng\u00e0nh kh\u00e1ch s\u1ea1n.\n <\/p>\n

    \n
  • \n Concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span>:<\/b> M\u1ed9t h\u1ec7 th\u1ed1ng
    \n h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng h\u1ed7 tr\u1ee3 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c nhau trong th\u1eddi gian l\u01b0u tr\u00fa
    \n c\u1ee7a h\u1ecd. N\u00f3 cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng nh\u01b0 \u0111\u1eb7t ch\u1ed7, cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd \u0111\u1ecba
    \n ph\u01b0\u01a1ng, y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 ph\u00f2ng v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch kh\u00e1c. N\u00f3 ho\u1ea1t \u0111\u1ed9ng nh\u01b0
    \n m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o lu\u00f4n b\u1eadt, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o th\u00f4ng tin
    \n v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n b\u1ea5t c\u1ee9 l\u00fac n\u00e0o.\n <\/li>\n
  • \n Qu\u1ea7y l\u1ec5 t\u00e2n \u1ea3o:<\/b> Th\u01b0\u1eddng t\u1eadp trung nhi\u1ec1u h\u01a1n v\u00e0o vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a
    \n check-in, check-out v\u00e0 c\u00e1c t\u00e1c v\u1ee5 h\u00e0nh ch\u00ednh c\u01a1 b\u1ea3n li\u00ean quan \u0111\u1ebfn vi\u1ec7c l\u01b0u
    \n tr\u00fa c\u1ee7a kh\u00e1ch. N\u00f3 c\u00f3 th\u1ec3 x\u1eed l\u00fd nh\u1eefng vi\u1ec7c nh\u01b0 ph\u00e2n c\u00f4ng ph\u00f2ng, nh\u1eadp c\u1ea3nh
    \n kh\u00f4ng c\u1ea7n ch\u00eca kh\u00f3a, x\u1eed l\u00fd thanh to\u00e1n v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p.
    \n V\u1ec1 c\u01a1 b\u1ea3n, m\u1ed9t qu\u1ea7y l\u1ec5 t\u00e2n \u1ea3o \u0111\u1ea3m nh\u1eadn nhi\u1ec1u ch\u1ee9c n\u0103ng c\u1ed1t l\u00f5i c\u1ee7a qu\u1ea7y l\u1ec5
    \n t\u00e2n, gi\u1ea3m ho\u1eb7c lo\u1ea1i b\u1ecf nhu c\u1ea7u t\u01b0\u01a1ng t\u00e1c v\u1eadt l\u00fd.\n <\/li>\n<\/ul>\n

    \n M\u1eb7c d\u00f9 c\u1ea3 hai \u0111\u1ec1u n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch v\u00e0 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a
    \n kh\u00e1ch s\u1ea1n, concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> th\u01b0\u1eddng t\u1eadp
    \n trung v\u00e0o vi\u1ec7c l\u00e0m phong ph\u00fa th\u00eam k\u1ef3 ngh\u1ec9 c\u1ee7a kh\u00e1ch th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c
    \n li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5.\n <\/p>\n

    \n M\u1eb7t kh\u00e1c, qu\u1ea7y l\u1ec5 t\u00e2n \u1ea3o t\u1eadp trung nhi\u1ec1u h\u01a1n v\u00e0o vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a kh\u00eda c\u1ea1nh
    \n h\u1eadu c\u1ea7n c\u1ee7a vi\u1ec7c \u0111\u1ebfn v\u00e0 \u0111i c\u1ee7a kh\u00e1ch. Tuy nhi\u00ean, c\u1ea3 hai c\u00f3 th\u1ec3 ch\u1ed3ng ch\u00e9o
    \n l\u00ean nhau, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi nhi\u1ec1u concierge k\u1ef9 thu\u1eadt
    \n s\u1ed1<\/span> cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng check-in\/out.\n <\/p>\n

    C\u00e1ch Concierge K\u1ef9 Thu\u1eadt S\u1ed1<\/span> Cho Kh\u00e1ch S\u1ea1n
    \n \u0110ang Thay \u0110\u1ed5i Ng\u00e0nh<\/h2>\n

    \n Concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> \u0111ang thay \u0111\u1ed5i ng\u00e0nh
    \n kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, gi\u1ea3m kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng
    \n vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a. \u0110\u1ed1i v\u1edbi c\u00e1c th\u01b0\u01a1ng
    \n hi\u1ec7u kh\u00e1ch s\u1ea1n B2B, ch\u00fang h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng, gi\u1ea3m chi ph\u00ed v\u00e0 cung c\u1ea5p
    \n th\u00f4ng tin chi ti\u1ebft c\u00f3 gi\u00e1 tr\u1ecb gi\u00fap tinh ch\u1ec9nh d\u1ecbch v\u1ee5 v\u00e0 t\u0103ng doanh thu
    \n th\u00f4ng qua b\u00e1n th\u00eam.\n <\/p>\n

    \n Trong l\u0129nh v\u1ef1c du l\u1ecbch sang tr\u1ecdng,
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> n\u00e2ng cao d\u1ecbch v\u1ee5 c\u00e1
    \n nh\u00e2n h\u00f3a, ch\u1ea5t l\u01b0\u1ee3ng cao m\u00e0 kh\u00e1ch du l\u1ecbch sang tr\u1ecdng mong \u0111\u1ee3i, cho ph\u00e9p
    \n kh\u00e1ch s\u1ea1n cung c\u1ea5p tr\u1ea3i nghi\u1ec7m bespoke trong khi t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5
    \n th\u00f4ng th\u01b0\u1eddng.\n <\/p>\n

    Vai Tr\u00f2 C\u1ee7a Concierge K\u1ef9 Thu\u1eadt S\u1ed1<\/span> Kh\u00e1ch
    \n S\u1ea1n: N\u00f3 L\u00e0m G\u00ec?<\/h2>\n

    \n S\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> trong
    \n ng\u00e0nh kh\u00e1ch s\u1ea1n \u0111ang \u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1ch c\u00e1c c\u01a1 s\u1edf t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch. T\u1eeb
    \n vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch \u0111\u1ebfn t\u0103ng doanh thu,
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> \u0111ang nhanh ch\u00f3ng tr\u1edf
    \n th\u00e0nh m\u1ed9t t\u00ednh n\u0103ng ph\u1ea3i c\u00f3 \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n mu\u1ed1n duy tr\u00ec t\u00ednh c\u1ea1nh
    \n tranh.\n <\/p>\n

    Ti\u1ec7n L\u1ee3i V\u00e0 Kh\u1ea3 N\u0103ng Ti\u1ebfp C\u1eadn<\/h3>\n

    \n Concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> cung c\u1ea5p cho kh\u00e1ch
    \n h\u00e0ng quy\u1ec1n truy c\u1eadp 24\/7 v\u00e0o c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n th\u00f4ng qua thi\u1ebft b\u1ecb \u01b0a
    \n th\u00edch c\u1ee7a h\u1ecd, cho d\u00f9 \u0111\u00f3 l\u00e0 \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh, m\u00e1y t\u00ednh b\u1ea3ng ho\u1eb7c thi\u1ebft
    \n b\u1ecb trong ph\u00f2ng. Kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn
    \n \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec h\u1ecd c\u1ea7n b\u1ea5t c\u1ee9 l\u00fac n\u00e0o m\u00e0 kh\u00f4ng ph\u1ea3i x\u1ebfp h\u00e0ng ch\u1edd \u0111\u1ee3i ho\u1eb7c li\u00ean
    \n h\u1ec7 v\u1edbi nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n.\n <\/p>\n

    G\u1ee3i \u00dd C\u00e1 Nh\u00e2n H\u00f3a<\/h3>\n

    \n B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch s\u1edf th\u00edch v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch,
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c g\u1ee3i
    \n \u00fd c\u00e1 nh\u00e2n h\u00f3a cho vi\u1ec7c \u0103n u\u1ed1ng, ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1c \u0111i\u1ec3m tham quan \u0111\u1ecba ph\u01b0\u01a1ng.
    \n M\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a n\u00e0y n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch v\u00e0 l\u00e0m cho m\u1ed7i k\u1ef3 ngh\u1ec9
    \n tr\u1edf n\u00ean \u0111\u00e1ng nh\u1edb h\u01a1n.\n <\/p>\n

    Giao Ti\u1ebfp Li\u1ec1n M\u1ea1ch<\/h3>\n

    \n Concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> h\u1ee3p l\u00fd h\u00f3a giao ti\u1ebfp
    \n gi\u1eefa kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch cho ph\u00e9p kh\u00e1ch g\u1eedi y\u00eau c\u1ea7u tr\u1ef1c
    \n ti\u1ebfp th\u00f4ng qua \u1ee9ng d\u1ee5ng. \u0110i\u1ec1u n\u00e0y l\u00e0m gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i cho kh\u00e1ch v\u00e0
    \n gi\u1ea3i ph\u00f3ng nh\u00e2n vi\u00ean \u0111\u1ec3 t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p h\u01a1n.\n <\/p>\n

    C\u1eadp Nh\u1eadt Theo Th\u1eddi Gian Th\u1ef1c<\/h3>\n

    \n V\u1edbi c\u00e1c b\u1ea3n c\u1eadp nh\u1eadt theo th\u1eddi gian th\u1ef1c,
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o cho
    \n kh\u00e1ch v\u1ec1 nh\u1eefng thay \u0111\u1ed5i ho\u1eb7c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t trong th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd.
    \n Cho d\u00f9 \u0111\u00f3 l\u00e0 c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng hay th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 vi\u1ec7c
    \n khai tr\u01b0\u01a1ng spa, giao ti\u1ebfp theo th\u1eddi gian th\u1ef1c gi\u00fap kh\u00e1ch \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u00e0
    \n tham gia.\n <\/p>\n

    Y\u00eau C\u1ea7u D\u1ecbch V\u1ee5 H\u1ee3p L\u00fd H\u00f3a<\/h3>\n

    \n T\u1eeb d\u1ecbch v\u1ee5 ph\u00f2ng \u0111\u1ebfn d\u1ecdn ph\u00f2ng,
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5
    \n d\u00e0ng y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 ch\u1ec9 v\u1edbi m\u1ed9t v\u00e0i c\u00fa nh\u1ea5p chu\u1ed9t. \u0110i\u1ec1u n\u00e0y \u0111\u01a1n gi\u1ea3n h\u00f3a
    \n qu\u00e1 tr\u00ecnh cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n, d\u1eabn \u0111\u1ebfn th\u1eddi gian ph\u1ea3n
    \n h\u1ed3i nhanh h\u01a1n v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n.\n <\/p>\n

    Kh\u1ea3 N\u0103ng T\u1ef1 Ph\u1ee5c V\u1ee5<\/h3>\n

    \n \u0110\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch th\u00edch \u1edf l\u1ea1i \u0111\u1ed9c l\u1eadp h\u01a1n,
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> cung c\u1ea5p c\u00e1c t\u00f9y ch\u1ecdn
    \n t\u1ef1 ph\u1ee5c v\u1ee5 nh\u01b0 check-in nhanh, thanh to\u00e1n kh\u00f4ng ti\u1ebfp x\u00fac v\u00e0 n\u00e2ng c\u1ea5p ph\u00f2ng.
    \n Nh\u1eefng t\u00ednh n\u0103ng n\u00e0y kh\u00f4ng ch\u1ec9 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch m\u00e0 c\u00f2n gi\u1ea3m kh\u1ed1i
    \n l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n.\n <\/p>\n

    T\u0103ng C\u01b0\u1eddng S\u1ef1 Tham Gia C\u1ee7a Kh\u00e1ch<\/h3>\n

    \n Th\u00f4ng qua c\u00e1c t\u00ednh n\u0103ng nh\u01b0 b\u00e1n th\u00eam v\u00e0 \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t,
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch
    \n kh\u00e1ch h\u00e0ng t\u1eadn d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 n\u00e2ng cao tr\u1ea3i
    \n nghi\u1ec7m c\u1ee7a kh\u00e1ch m\u00e0 c\u00f2n gi\u00fap kh\u00e1ch s\u1ea1n t\u1ea1o ra nhi\u1ec1u doanh thu h\u01a1n.\n <\/p>\n

    \n \"concierge
    H\u01b0\u1edbng d\u1eabn d\u00e0nh cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u1ec1 concierge k\u1ef9 thu\u1eadt s\u1ed1
    \n d\u00e0nh cho kh\u00e1ch s\u1ea1n<\/figcaption><\/figure>\n

    V\u00ed D\u1ee5 V\u1ec1 Concierge K\u1ef9 Thu\u1eadt S\u1ed1<\/span> Cho Kh\u00e1ch
    \n S\u1ea1n<\/h2>\n

    \n C\u00e1c \u1ee9ng d\u1ee5ng concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> c\u1ee7a kh\u00e1ch
    \n s\u1ea1n \u0111\u00f3ng vai tr\u00f2 l\u00e0 v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 c\u00e1ch c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 thay th\u1ebf c\u00e1c
    \n d\u1ecbch v\u1ee5 concierge truy\u1ec1n th\u1ed1ng b\u1eb1ng c\u00e1ch cung c\u1ea5p cho kh\u00e1ch h\u00e0ng h\u1ed7 tr\u1ee3 t\u1ee9c
    \n th\u1eddi, c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng qua thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a h\u1ecd:\n <\/p>\n

    1. LoungeUp<\/h3>\n

    \n LoungeUp l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng
    \n giao ti\u1ebfp v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c k\u1ef9
    \n thu\u1eadt s\u1ed1, c\u00e1 nh\u00e2n h\u00f3a. Kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng LoungeUp \u0111\u1ec3 g\u1eedi tin nh\u1eafn t\u1ef1
    \n \u0111\u1ed9ng, cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd, qu\u1ea3n l\u00fd check-in v\u00e0 cho ph\u00e9p kh\u00e1ch truy c\u1eadp th\u00f4ng
    \n tin quan tr\u1ecdng v\u1ec1 k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd th\u00f4ng qua thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a h\u1ecd.\n <\/p>\n

    \n \u1ee8ng d\u1ee5ng n\u00e0y c\u0169ng cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng nh\u01b0 th\u01b0 m\u1ee5c kh\u00e1ch k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0
    \n y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 trong ph\u00f2ng, gi\u1ea3m nhu c\u1ea7u t\u01b0\u01a1ng t\u00e1c v\u1edbi qu\u1ea7y l\u1ec5 t\u00e2n v\u00e0 mang
    \n \u0111\u1ebfn cho kh\u00e1ch tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch, \u01b0u ti\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng. Vi\u1ec7c t\u00edch h\u1ee3p
    \n LoungeUp v\u1edbi SiteMinder \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng qu\u1ea3n
    \n l\u00fd giao ti\u1ebfp v\u1edbi kh\u00e1ch v\u00e0 c\u00e1 nh\u00e2n h\u00f3a h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd t\u1eeb khi \u0111\u1eb7t ph\u00f2ng \u0111\u1ebfn
    \n khi tr\u1ea3 ph\u00f2ng.\n <\/p>\n

    2. Maditus Concierge<\/h3>\n

    \n Maditus Concierge l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p
    \n concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> cho ph\u00e9p kh\u00e1ch s\u1ea1n cung
    \n c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cao c\u1ea5p, c\u00e1 nh\u00e2n h\u00f3a. Th\u00f4ng qua n\u1ec1n t\u1ea3ng n\u00e0y,
    \n kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1eb7t ch\u1ed7, y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 v\u00e0 truy c\u1eadp c\u00e1c g\u1ee3i \u00fd \u0111\u1ecba ph\u01b0\u01a1ng
    \n tr\u1ef1c ti\u1ebfp t\u1eeb \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh ho\u1eb7c m\u00e1y t\u00ednh b\u1ea3ng c\u1ee7a h\u1ecd.\n <\/p>\n

    \n \u1ee8ng d\u1ee5ng n\u00e0y t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u01a1n gi\u1ea3n h\u00f3a h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch, cung c\u1ea5p
    \n c\u00e1c t\u00ednh n\u0103ng tr\u1ef1c quan \u0111\u1ec3 qu\u1ea3n l\u00fd y\u00eau c\u1ea7u, d\u1ecbch v\u1ee5 ph\u00f2ng v\u00e0 \u0111\u1eb7t ho\u1ea1t \u0111\u1ed9ng.
    \n Vi\u1ec7c t\u00edch h\u1ee3p v\u1edbi SiteMinder cho ph\u00e9p kh\u00e1ch s\u1ea1n \u0111\u1ed3ng b\u1ed9 h\u00f3a s\u1edf th\u00edch v\u00e0 d\u1eef
    \n li\u1ec7u c\u1ee7a kh\u00e1ch trong th\u1eddi gian th\u1ef1c, cho ph\u00e9p tr\u1ea3i nghi\u1ec7m ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3
    \n c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 khuy\u1ebfn kh\u00edch \u0111\u1eb7t ph\u00f2ng l\u1eb7p l\u1ea1i.\n <\/p>\n

    3. Venuelytics<\/h3>\n

    \n Venuelytics l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng d\u1ef1a tr\u00ean AI cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a
    \n v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3
    \n c\u1ee7a kh\u00e1ch v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n. Th\u00f4ng qua Venuelytics, kh\u00e1ch c\u00f3 th\u1ec3
    \n truy c\u1eadp check-in v\u00e0 check-out kh\u00f4ng ti\u1ebfp x\u00fac, \u0111\u01b0a ra y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 v\u00e0
    \n nh\u1eadn c\u00e1c g\u1ee3i \u00fd c\u00e1 nh\u00e2n h\u00f3a cho c\u00e1c ti\u1ec7n nghi t\u1ea1i ch\u1ed7 v\u00e0 c\u00e1c \u0111i\u1ec3m tham quan
    \n \u0111\u1ecba ph\u01b0\u01a1ng.\n <\/p>\n

    \n \u1ee8ng d\u1ee5ng n\u00e0y c\u0169ng cung c\u1ea5p ph\u00e2n t\u00edch m\u1ea1nh m\u1ebd cho c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n, cho ph\u00e9p
    \n h\u1ecd theo d\u00f5i h\u00e0nh vi c\u1ee7a kh\u00e1ch, t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 t\u0103ng
    \n doanh thu th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u01b0\u1ee3c nh\u1eafm m\u1ee5c ti\u00eau. B\u1eb1ng
    \n c\u00e1ch t\u00edch h\u1ee3p v\u1edbi SiteMinder, Venuelytics gi\u00fap kh\u00e1ch s\u1ea1n t\u1ea1o ra tr\u1ea3i nghi\u1ec7m
    \n hi\u1ec7n \u0111\u1ea1i, kh\u00f4ng ma s\u00e1t, gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u
    \n qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.\n <\/p>\n

    \u1ee8ng D\u1ee5ng Concierge K\u1ef9 Thu\u1eadt S\u1ed1<\/span> Kh\u00e1ch S\u1ea1n
    \n T\u1ed1t Nh\u1ea5t L\u00e0 G\u00ec?<\/h2>\n

    \n Vi\u1ec7c ch\u1ecdn \u1ee9ng d\u1ee5ng concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> ph\u00f9
    \n h\u1ee3p ph\u1ee5 thu\u1ed9c v\u00e0o nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, nh\u01b0ng c\u00f3 m\u1ed9t v\u00e0i
    \n t\u00ednh n\u0103ng ch\u00ednh c\u1ea7n t\u00ecm:\n <\/p>\n

      \n
    • \n T\u00f9y ch\u1ec9nh:<\/strong> Kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh h\u1ec7 th\u1ed1ng
      \n concierge<\/span> cho ph\u00f9 h\u1ee3p v\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u00e0
      \n nh\u00e2n kh\u1ea9u h\u1ecdc c\u1ee7a kh\u00e1ch c\u1ee7a kh\u00e1ch s\u1ea1n.\n <\/li>\n
    • \n T\u00edch h\u1ee3p:<\/strong> T\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch
      \n s\u1ea1n hi\u1ec7n c\u00f3, ch\u1eb3ng h\u1ea1n nh\u01b0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n (PMS) v\u00e0 h\u1ec7 th\u1ed1ng \u0111i\u1ec3m
      \n b\u00e1n h\u00e0ng (POS) c\u1ee7a b\u1ea1n.\n <\/li>\n
    • \n B\u1ea3o m\u1eadt:<\/strong> C\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt d\u1eef li\u1ec7u m\u1ea1nh m\u1ebd \u0111\u1ec3 b\u1ea3o v\u1ec7
      \n th\u00f4ng tin c\u1ee7a kh\u00e1ch.\n <\/li>\n
    • \n Ch\u1ee9c n\u0103ng di \u0111\u1ed9ng:<\/strong> Giao di\u1ec7n th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng ho\u1ea1t
      \n \u0111\u1ed9ng tr\u01a1n tru tr\u00ean c\u1ea3 thi\u1ebft b\u1ecb m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n v\u00e0 thi\u1ebft b\u1ecb di \u0111\u1ed9ng.\n <\/li>\n
    • \n H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng:<\/strong> H\u1ed7 tr\u1ee3 24\/7 \u0111\u00e1ng tin c\u1eady \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ec7
      \n th\u1ed1ng ch\u1ea1y tr\u01a1n tru m\u00e0 kh\u00f4ng b\u1ecb gi\u00e1n \u0111o\u1ea1n.\n <\/li>\n<\/ul>\n

      \n Vi\u1ec7c tri\u1ec3n khai m\u1ed9t concierge k\u1ef9 thu\u1eadt s\u1ed1<\/span> c\u00f3
      \n th\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n v\u00e0 t\u0103ng doanh thu, \u0111\u1ed3ng th\u1eddi
      \n h\u1ec7 sinh th\u00e1i c\u1ee7a SiteMinder cung c\u1ea5p m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 gi\u00fap b\u1ea1n th\u1ef1c
      \n hi\u1ec7n \u0111i\u1ec1u \u0111\u00f3.\n <\/p>\n","protected":false},"excerpt":{"rendered":"

      H\u01b0\u1edbng D\u1eabn To\u00e0n Di\u1ec7n V\u1ec1 Concierge K\u1ef9 Thu\u1eadt S\u1ed1 Cho Kh\u00e1ch S\u1ea1n Gi\u1edbi Thi\u1ec7u V\u1ec1 Concierge K\u1ef9 Thu\u1eadt S\u1ed1 Concierge k\u1ef9 thu\u1eadt s\u1ed1 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng \u1ea3o h\u1ed7 tr\u1ee3 kh\u00e1ch kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u, cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n giao ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean kh\u00e1ch […]<\/p>\n","protected":false},"author":1,"featured_media":450308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-450289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=450289"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450289\/revisions"}],"predecessor-version":[{"id":450321,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450289\/revisions\/450321"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/450308"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=450289"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=450289"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=450289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}