{"id":450270,"date":"2025-03-15T11:03:40","date_gmt":"2025-03-15T11:03:40","guid":{"rendered":"https:\/\/otavietnam.com\/?p=450270"},"modified":"2025-03-15T11:03:40","modified_gmt":"2025-03-15T11:03:40","slug":"bi-quyet-upselling-khach-san-ky-thuat-tang-doanh-thu-hai-long-khach","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/bi-quyet-upselling-khach-san-ky-thuat-tang-doanh-thu-hai-long-khach\/","title":{"rendered":"B\u00ed quy\u1ebft upselling kh\u00e1ch s\u1ea1n: K\u1ef9 thu\u1eadt t\u0103ng doanh thu & h\u00e0i l\u00f2ng kh\u00e1ch"},"content":{"rendered":"

B\u00ed Quy\u1ebft Upselling Kh\u00e1ch S\u1ea1n: K\u1ef9 Thu\u1eadt, Chi\u1ebfn L\u01b0\u1ee3c v\u00e0 V\u00ed D\u1ee5<\/h1>\n

Upselling Kh\u00e1ch S\u1ea1n l\u00e0 G\u00ec?<\/h2>\n

\n Upselling kh\u00e1ch s\u1ea1n<\/underline> l\u00e0 ho\u1ea1t \u0111\u1ed9ng khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua th\u00eam c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung ho\u1eb7c n\u00e2ng c\u1ea5p trong th\u1eddi gian l\u01b0u tr\u00fa, v\u01b0\u1ee3t ra ngo\u00e0i \u0111\u1eb7t ph\u00f2ng ban \u0111\u1ea7u c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m n\u00e2ng c\u1ea5p ph\u00f2ng, c\u00e1c ti\u1ec7n nghi b\u1ed5 sung nh\u01b0 d\u1ecbch v\u1ee5 spa ho\u1eb7c g\u00f3i \u0103n u\u1ed1ng, nh\u1eadn ph\u00f2ng s\u1edbm ho\u1eb7c tr\u1ea3 ph\u00f2ng mu\u1ed9n v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 cao c\u1ea5p kh\u00e1c.\n <\/p>\n

Trong b\u00e0i vi\u1ebft n\u00e0y, b\u1ea1n s\u1ebd h\u1ecdc \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 c\u00e1c m\u1eb9o c\u1ea7n thi\u1ebft \u0111\u1ec3 upselling th\u00e0nh c\u00f4ng t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/b><\/p>\n

T\u1ea1i Sao Upselling Kh\u00e1ch S\u1ea1n Quan Tr\u1ecdng?<\/h2>\n

\n Upselling kh\u00e1ch s\u1ea1n<\/underline> quan tr\u1ecdng v\u00ec n\u00f3 gi\u00fap c\u1ea3 kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n t\u1eadn h\u01b0\u1edfng k\u1ef3 ngh\u1ec9 t\u1ed1t h\u01a1n<\/a>. \u0110\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, \u0111\u00f3 l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 t\u0103ng doanh thu b\u1eb1ng c\u00e1ch cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c n\u00e2ng c\u1ea5p b\u1ed5 sung m\u00e0 h\u1ecd c\u00f3 th\u1ec3 th\u00edch \u2013 v\u00ed d\u1ee5: ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn \u0111\u1eb9p h\u01a1n, d\u1ecbch v\u1ee5 spa th\u01b0 gi\u00e3n ho\u1eb7c tr\u1ea3i nghi\u1ec7m \u0103n u\u1ed1ng \u0111\u1eb7c bi\u1ec7t.\n <\/p>\n

\n \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, upselling c\u00f3 th\u1ec3 l\u00e0m cho k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd tr\u1edf n\u00ean th\u00fa v\u1ecb h\u01a1n b\u1eb1ng c\u00e1ch th\u00eam nh\u1eefng \u0111i\u1ec3m nh\u1ea5n nh\u1ecf gi\u00fap chuy\u1ebfn \u0111i tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t. Khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, “upselling” th\u1ef1c s\u1ef1 l\u00e0 v\u1ec1 vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch<\/a>, \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd r\u1eddi \u0111i vui v\u1ebb v\u00e0 mong mu\u1ed1n quay l\u1ea1i. Th\u00eam v\u00e0o \u0111\u00f3, nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u00e0 quay l\u1ea1i trong t\u01b0\u01a1ng lai, \u0111i\u1ec1u n\u00e0y r\u1ea5t t\u1ed1t cho ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u00e2u d\u00e0i.\n <\/p>\n

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T\u0103ng c\u01b0\u1eddng upselling kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n v\u1edbi SiteMinder<\/p>\n

L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu v\u1edbi c\u00e1c t\u00ednh n\u0103ng upselling t\u1ef1 \u0111\u1ed9ng c\u1ee7a SiteMinder.<\/p>\n

T\u00ecm hi\u1ec3u th\u00eam<\/a><\/p>\n<\/p><\/div>\n\"Ota\n<\/p><\/div>\n

M\u1ee5c Ti\u00eau Ch\u00ednh c\u1ee7a Upselling trong Kh\u00e1ch S\u1ea1n l\u00e0 G\u00ec?<\/h2>\n

\n N\u1ebfu b\u1ea1n ngh\u0129 r\u1eb1ng m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a upselling ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 t\u0103ng doanh thu cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, th\u00ec b\u1ea1n \u0111ang b\u1ecf l\u1ee1 b\u1ee9c tranh l\u1edbn h\u01a1n. M\u1ee5c ti\u00eau th\u1ef1c s\u1ef1 c\u1ee7a upselling ph\u1ea3i l\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch<\/a>. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec th\u1ef1c s\u1ef1 c\u00f3 l\u1ee3i cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u2014 cho d\u00f9 \u0111\u00f3 l\u00e0 ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn tuy\u1ec7t \u0111\u1eb9p, d\u1ecbch v\u1ee5 spa th\u01b0 gi\u00e3n hay g\u00f3i \u0103n u\u1ed1ng \u0111\u1eb7c bi\u1ec7t \u2014 b\u1ea1n s\u1ebd th\u1ea5y s\u1ef1 gia t\u0103ng t\u1ef1 nhi\u00ean v\u1ec1 c\u00e1c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch<\/a> v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 l\u00f2ng trung th\u00e0nh.\n <\/p>\n

\n Khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y r\u1eb1ng b\u1ea1n \u0111ang \u0111\u1eb7t nhu c\u1ea7u c\u1ee7a h\u1ecd l\u00ean h\u00e0ng \u0111\u1ea7u, h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng quay l\u1ea1i v\u00e0 gi\u1edbi thi\u1ec7u kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, d\u1eabn \u0111\u1ebfn s\u1ef1 t\u0103ng tr\u01b0\u1edfng doanh thu b\u1ec1n v\u1eefng, l\u00e2u d\u00e0i.\n <\/p>\n

L\u00e0m Th\u1ebf N\u00e0o \u0111\u1ec3 Upsell Ph\u00f2ng Kh\u00e1ch S\u1ea1n<\/h2>\n

\n Upselling c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u1ea9n th\u1eadn, t\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u01a1n l\u00e0 th\u00fac \u0111\u1ea9y b\u00e1n h\u00e0ng. Th\u1eddi gian, gi\u1ecdng \u0111i\u1ec7u v\u00e0 s\u1ef1 tinh t\u1ebf l\u00e0 ch\u00eca kh\u00f3a. Thay v\u00ec bi\u1ebfn n\u00f3 th\u00e0nh m\u1ed9t v\u1ee5 mua b\u00e1n kh\u00f3 kh\u0103n, h\u00e3y ngh\u0129 v\u1ec1 n\u00f3 nh\u01b0 l\u00e0 l\u00e0m cho kh\u00e1ch h\u00e0ng nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 n\u00e2ng cao k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd. V\u00ed d\u1ee5: thay v\u00ec n\u00f3i, “N\u00e2ng c\u1ea5p l\u00ean ph\u00f2ng c\u00f3 t\u1ea7m nh\u00ecn v\u1edbi gi\u00e1 100 \u0111\u00f4 la”, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ec1 ngh\u1ecb, “Ch\u1ec9 v\u1edbi th\u00eam 30 \u0111\u00f4 la, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn h\u01b0\u1edfng m\u1ed9t c\u0103n ph\u00f2ng v\u1edbi t\u1ea7m nh\u00ecn ngo\u1ea1n m\u1ee5c.”\n <\/p>\n

\n \u0110i\u1ec1u ch\u1ec9nh n\u1ed7 l\u1ef1c upselling c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch hi\u1ec3u s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng. H\u01a1n 60% ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eb5n s\u00e0ng chi ti\u00eau nhi\u1ec1u h\u01a1n khi m\u1ed9t d\u1ecbch v\u1ee5 b\u1ed5 sung b\u1ed5 sung cho giao d\u1ecbch mua ch\u00ednh c\u1ee7a h\u1ecd. M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed1t l\u00e0 g\u1eedi email tr\u01b0\u1edbc khi h\u1ecd \u0111\u1ebfn, h\u1ecfi v\u1ec1 s\u1edf th\u00edch ho\u1eb7c b\u1ea5t k\u1ef3 y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t n\u00e0o c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap c\u00e1 nh\u00e2n h\u00f3a k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd m\u00e0 c\u00f2n t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho m\u1ed9t upselling \u0111\u01b0\u1ee3c \u0111\u00f3n nh\u1eadn.\n <\/p>\n\"Ota\n

C\u00e1c V\u00ed D\u1ee5 v\u00e0 \u00dd T\u01b0\u1edfng Upselling Kh\u00e1ch S\u1ea1n<\/h2>\n

\n S\u1ebd kh\u00f4ng thi\u1ebfu c\u00e1c t\u00f9y ch\u1ecdn \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. H\u00e3y xem x\u00e9t c\u00e1c l\u0129nh v\u1ef1c ch\u00ednh sau \u0111\u00e2y, n\u01a1i b\u1ea1n n\u00ean upselling:\n <\/p>\n

1. \u0110\u1ed3 \u0103n v\u00e0 th\u1ee9c u\u1ed1ng<\/a><\/h3>\n

\n Khuy\u1ebfn kh\u00edch kh\u00e1ch b\u1eaft \u0111\u1ea7u k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i b\u1eb1ng m\u1ed9t ly n\u01b0\u1edbc t\u1ea1i qu\u1ea7y bar, t\u1ed5 ch\u1ee9c b\u1ea5t k\u1ef3 d\u1ecbp \u0111\u1eb7c bi\u1ec7t n\u00e0o v\u1edbi c\u00e1c \u01b0u \u0111\u00e3i ti\u1ec7c, th\u00eam tr\u00e1i c\u00e2y v\u00e0 s\u00f4 c\u00f4 la ho\u1eb7c c\u00e1c m\u00f3n \u0103n kh\u00e1c v\u00e0o ph\u00f2ng c\u1ee7a h\u1ecd, ho\u1eb7c g\u1ecdi m\u00f3n tr\u00e1ng mi\u1ec7ng sau b\u1eefa \u0103n ch\u00ednh. Lu\u00f4n tr\u00ecnh b\u00e0y c\u00e0ng nhi\u1ec1u t\u00f9y ch\u1ecdn c\u00e0ng t\u1ed1t \u0111\u1ec3 kh\u00e1ch t\u1ef1 \u0111\u01b0a ra l\u1ef1a ch\u1ecdn thay v\u00ec ch\u1ec9 l\u00e0m theo \u0111\u1ec1 xu\u1ea5t c\u1ee7a b\u1ea1n.\n <\/p>\n

2. D\u1ecbch v\u1ee5 Spa<\/h3>\n

\n N\u1ebfu kh\u00e1ch v\u1eeba tr\u1ea3i qua m\u1ed9t chuy\u1ebfn bay d\u00e0i ho\u1eb7c \u0111\u1ebfn mu\u1ed9n, h\u00e3y m\u1eddi h\u1ecd th\u00eam m\u1ed9t g\u00f3i d\u1ecbch v\u1ee5 spa<\/a> v\u00e0o k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd, v\u1edbi d\u1ecbch v\u1ee5 m\u00e1t-xa v\u00e0o ng\u00e0y \u0111\u1ea7u ti\u00ean v\u00e0 c\u01a1 h\u1ed9i \u0111\u1eb7t th\u00eam c\u00e1c li\u1ec7u ph\u00e1p trong su\u1ed1t th\u1eddi gian \u1edf kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n

3. N\u00e2ng c\u1ea5p Ph\u00f2ng<\/h3>\n

\n \u0110\u00e2y l\u00e0 m\u1ed9t chi\u1ebfn thu\u1eadt r\u00f5 r\u00e0ng v\u00e0 n\u00f3 th\u01b0\u1eddng c\u00f3 th\u1ec3 hi\u1ec7u qu\u1ea3 khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ed1t. Khi kh\u00e1ch du l\u1ecbch \u0111\u1eb7t m\u1ed9t chuy\u1ebfn \u0111i, h\u1ecd \u0111ang ti\u1ebft ki\u1ec7m ti\u1ec1n cho d\u1ecbp n\u00e0y. N\u1ebfu m\u1ed9t kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t m\u1ed9t ph\u00f2ng ti\u00eau chu\u1ea9n, b\u1ea1n c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi h\u1ecd trong nh\u1eefng ng\u00e0y tr\u01b0\u1edbc khi h\u1ecd \u0111\u1ebfn v\u00e0 \u0111\u1ec1 ngh\u1ecb n\u00e2ng c\u1ea5p. H\u1ecd c\u00f3 th\u1ec3 ng\u1ea1c nhi\u00ean b\u1edfi l\u1eddi \u0111\u1ec1 ngh\u1ecb v\u00e0 m\u1ee9c gi\u00e1 b\u1ed5 sung s\u1ebd c\u00f3 v\u1ebb nh\u1ecf h\u01a1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u00ec h\u1ecd s\u1ebd c\u00f3 t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh t\u1ed1t v\u00e0o th\u1eddi \u0111i\u1ec3m n\u00e0y.\n <\/p>\n

4. C\u00e1c T\u00ednh N\u0103ng \u0110\u1eb7c Bi\u1ec7t Trong Ph\u00f2ng<\/h3>\n

\n Ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi \u0111\u1ebfn \u1edf t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. N\u1ebfu m\u1ed9t gia \u0111\u00ecnh \u0111\u00e3 \u0111\u1eb7t ph\u00f2ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 h\u1ecd ph\u1ea3i c\u00f3 b\u1ed3n t\u1eafm cho tr\u1ebb em. \u0110i\u1ec1u n\u00e0y t\u1ea1o c\u01a1 h\u1ed9i t\u1ed1t \u0111\u1ec3 upselling ho\u1eb7c b\u00e1n ch\u00e9o m\u1ed9t ph\u00f2ng c\u00f3 c\u01a1 s\u1edf n\u00e0y. C\u00e1c v\u00ed d\u1ee5 kh\u00e1c c\u00f3 th\u1ec3 bao g\u1ed3m upselling c\u00e1c c\u1eb7p \u0111\u00f4i \u0111\u1ebfn c\u00e1c ph\u00f2ng c\u00f3 ban c\u00f4ng ho\u1eb7c gi\u01b0\u1eddng l\u1edbn h\u01a1n.\n <\/p>\n

5. \u01afu \u0110\u00e3i D\u00e0nh Ri\u00eang Cho Kh\u00e1ch<\/h3>\n

\n B\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec gi\u00fap t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb h\u01a1n cho kh\u00e1ch c\u1ee7a b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1eefa s\u00e1ng tr\u00ean gi\u01b0\u1eddng, b\u00f3 hoa t\u01b0\u01a1i, s\u00e2m panh, v.v. M\u1eb7c d\u00f9 kh\u00e1ch ph\u1ea3i tr\u1ea3 th\u00eam ti\u1ec1n, nh\u01b0ng \u0111\u00f3 s\u1ebd l\u00e0 m\u1ed9t kho\u1ea3n chi ph\u00ed x\u1ee9ng \u0111\u00e1ng t\u1eeb quan \u0111i\u1ec3m c\u1ee7a h\u1ecd.\n <\/p>\n

6. Ho\u1ea1t \u0110\u1ed9ng Gi\u1ea3i Tr\u00ed<\/h3>\n

\n Vi\u1ec7c cho thu\u00ea v\u00e0 b\u00e1n nh\u1eefng th\u1ee9 \u0111\u1ec3 l\u00e0m nh\u01b0 \u0111i xe \u0111\u1ea1p, s\u1eed d\u1ee5ng s\u00e2n tennis, ph\u00f2ng t\u1eadp th\u1ec3 d\u1ee5c, ph\u00f2ng x\u00f4ng h\u01a1i kh\u00f4, v\u00e9 xem phim v\u00e0 c\u00e1c chuy\u1ebfn tham quan th\u00e0nh ph\u1ed1 th\u01b0\u1eddng l\u00e0 m\u1ed9t \u0111i\u1ec1u hi\u1ec3n nhi\u00ean v\u00e0 kh\u00f4ng kh\u00f3 \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0o h\u1ee9ng.\n <\/p>\n

C\u00e1ch Upselling Trong Ng\u00e0nh Kh\u00e1ch S\u1ea1n: K\u1ef9 Thu\u1eadt v\u00e0 Chi\u1ebfn L\u01b0\u1ee3c<\/h2>\n

\n Khi n\u00f3i \u0111\u1ebfn upselling, c\u00f3 m\u1ed9t v\u00e0i \u0111i\u1ec1u b\u1ea1n ch\u1eafc ch\u1eafn n\u00ean l\u00e0m v\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec1u b\u1ea1n ch\u1eafc ch\u1eafn kh\u00f4ng n\u00ean. H\u00e3y ghi nh\u1edb ba l\u1eddi khuy\u00ean n\u00e0y khi ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a b\u1ea1n:\n <\/p>\n

1. Upsell Trong Su\u1ed1t Chu K\u1ef3 C\u1ee7a Kh\u00e1ch<\/h3>\n

\n Upselling kh\u00f4ng ph\u1ea3i x\u1ea3y ra tr\u01b0\u1edbc ho\u1eb7c trong khi \u0111\u1ebfn. Trong th\u1eddi gian l\u01b0u tr\u00fa, kh\u00e1ch s\u1ebd \u0111\u1eafm m\u00ecnh trong tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 c\u00f3 th\u1ec3 s\u1eb5n s\u00e0ng ch\u1ea5p nh\u1eadn c\u00e1c \u01b0u \u0111\u00e3i c\u1ee7a b\u1ea1n h\u01a1n. Ngay c\u1ea3 khi h\u1ecd \u0111ang tr\u1ea3 ph\u00f2ng, b\u1ea1n c\u00f3 th\u1ec3 y\u00eau c\u1ea7u h\u1ecd tham gia ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n ho\u1eb7c mua m\u1ed9t t\u00f9y ch\u1ecdn cho k\u1ef3 ngh\u1ec9 ti\u1ebfp theo c\u1ee7a h\u1ecd.\n <\/p>\n

2. S\u1eed D\u1ee5ng Ph\u1ea7n M\u1ec1m Upselling Kh\u00e1ch S\u1ea1n Ph\u00f9 H\u1ee3p<\/h3>\n

\n B\u1eb1ng c\u00e1ch cho ph\u00e9p b\u1ea1n truy c\u1eadp v\u00e0o d\u1eef li\u1ec7u kh\u00e1ch phong ph\u00fa v\u00e0 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh b\u00e1n h\u00e0ng, h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n<\/a> (PMS) v\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng<\/a> c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap upselling hi\u1ec7u qu\u1ea3 tr\u1edf n\u00ean d\u1ec5 d\u00e0ng.\n <\/p>\n

3. \u0110\u00e0o T\u1ea1o Nh\u00e2n Vi\u00ean C\u1ee7a Kh\u00e1ch S\u1ea1n<\/h3>\n

\n H\u00e3y \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n tr\u1ea3i nghi\u1ec7m m\u1ecdi th\u1ee9 b\u1ea1n mu\u1ed1n h\u1ecd b\u00e1n \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch \u0111\u1ea7y \u0111\u1ee7 cho kh\u00e1ch. \u0110i\u1ec1u quan tr\u1ecdng n\u1eefa l\u00e0 h\u1ecd ph\u1ea3i chu\u1ea9n b\u1ecb cho nh\u1eefng ph\u1ea3n \u0111\u1ed1i ho\u1eb7c t\u1eeb ch\u1ed1i. C\u00e1c c\u00e2u h\u1ecfi kh\u00f3 x\u1eed ho\u1eb7c kh\u00f3 kh\u0103n c\u1ea7n \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch b\u00ecnh t\u0129nh. N\u1ebfu kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i m\u1ed9t \u01b0u \u0111\u00e3i, \u0111\u1eebng theo \u0111u\u1ed5i vi\u1ec7c b\u00e1n h\u00e0ng. \u0110\u1ec1 ngh\u1ecb m\u1ed9t l\u1ef1a ch\u1ecdn thay th\u1ebf ho\u1eb7c \u0111\u01b0a ra l\u1ea1i v\u00e0o m\u1ed9t th\u1eddi \u0111i\u1ec3m kh\u00e1c.\n <\/p>\n

\n Upselling t\u1ed1t s\u1ebd l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch v\u00e0 do \u0111\u00f3 cung c\u1ea5p cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cao h\u01a1n.\n <\/p>\n

Chi\u1ebfn L\u01b0\u1ee3c Upselling Kh\u00e1ch S\u1ea1n Chi Ti\u1ebft: T\u0103ng Doanh Thu v\u00e0 S\u1ef1 H\u00e0i L\u00f2ng C\u1ee7a Kh\u00e1ch H\u00e0ng<\/h2>\n

Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh kh\u1ed1c li\u1ec7t c\u1ee7a ng\u00e0nh kh\u00e1ch s\u1ea1n, vi\u1ec7c t\u00ecm ki\u1ebfm c\u00e1c ph\u01b0\u01a1ng ph\u00e1p s\u00e1ng t\u1ea1o \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a doanh thu v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. Upselling kh\u00e1ch s\u1ea1n<\/b> n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3, cho ph\u00e9p c\u00e1c kh\u00e1ch s\u1ea1n t\u0103ng doanh thu \u0111\u1ed3ng th\u1eddi cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 ti\u1ec7n nghi b\u1ed5 sung c\u00f3 th\u1ec3 n\u00e2ng cao k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd.<\/p>\n

C\u00e1c Y\u1ebfu T\u1ed1 Quan Tr\u1ecdng c\u1ee7a Upselling Kh\u00e1ch S\u1ea1n Th\u00e0nh C\u00f4ng<\/h3>\n

\u0110\u1ec3 tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c upselling hi\u1ec7u qu\u1ea3, c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n t\u1eadp trung v\u00e0o m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng:<\/p>\n

1. Ph\u00e2n T\u00edch v\u00e0 Ph\u00e2n \u0110o\u1ea1n Kh\u00e1ch H\u00e0ng<\/h4>\n

Hi\u1ec3u r\u00f5 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a c\u00e1c \u0111\u1ec1 xu\u1ea5t upselling. C\u00e1c kh\u00e1ch s\u1ea1n n\u00ean thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 s\u1edf th\u00edch, l\u1ecbch s\u1eed \u0111\u1eb7t ph\u00f2ng v\u00e0 chi ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i upselling ph\u00f9 h\u1ee3p.<\/p>\n

2. T\u1ea1o C\u00e1c \u0110\u1ec1 Xu\u1ea5t Upselling H\u1ea5p D\u1eabn<\/h4>\n

C\u00e1c \u0111\u1ec1 xu\u1ea5t upselling ph\u1ea3i mang l\u1ea1i gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m n\u00e2ng c\u1ea5p ph\u00f2ng, g\u00f3i d\u1ecbch v\u1ee5 spa, b\u1eefa \u0103n \u0111\u1eb7c bi\u1ec7t ho\u1eb7c c\u00e1c ho\u1ea1t \u0111\u1ed9ng gi\u1ea3i tr\u00ed \u0111\u1ed9c quy\u1ec1n. C\u00e1c kh\u00e1ch s\u1ea1n n\u00ean nh\u1ea5n m\u1ea1nh l\u1ee3i \u00edch c\u1ee7a c\u00e1c \u0111\u1ec1 xu\u1ea5t n\u00e0y v\u00e0 l\u00e0m cho ch\u00fang tr\u1edf n\u00ean h\u1ea5p d\u1eabn \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

3. Th\u1eddi \u0110i\u1ec3m v\u00e0 C\u00e1ch Ti\u1ebfp C\u1eadn<\/h4>\n

Th\u1eddi \u0111i\u1ec3m r\u1ea5t quan tr\u1ecdng trong upselling. C\u00e1c kh\u00e1ch s\u1ea1n n\u00ean ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p, ch\u1eb3ng h\u1ea1n nh\u01b0 tr\u01b0\u1edbc khi \u0111\u1ebfn, trong khi nh\u1eadn ph\u00f2ng ho\u1eb7c trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd. C\u00e1ch ti\u1ebfp c\u1eadn c\u0169ng r\u1ea5t quan tr\u1ecdng; c\u00e1c nh\u00e2n vi\u00ean n\u00ean th\u00e2n thi\u1ec7n, chu \u0111\u00e1o v\u00e0 kh\u00f4ng g\u00e2y \u00e1p l\u1ef1c cho kh\u00e1ch h\u00e0ng.<\/p>\n

4. \u0110\u00e0o T\u1ea1o v\u00e0 Trao Quy\u1ec1n cho Nh\u00e2n Vi\u00ean<\/h4>\n

Nh\u00e2n vi\u00ean \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c upselling th\u00e0nh c\u00f4ng. C\u00e1c kh\u00e1ch s\u1ea1n n\u00ean cung c\u1ea5p cho nh\u00e2n vi\u00ean \u0111\u00e0o t\u1ea1o \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, c\u0169ng nh\u01b0 c\u00e1c k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3. Trao quy\u1ec1n cho nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

5. S\u1eed D\u1ee5ng C\u00f4ng Ngh\u1ec7<\/h4>\n

C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 gi\u00fap c\u00e1c kh\u00e1ch s\u1ea1n t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 c\u00e1 nh\u00e2n h\u00f3a c\u00e1c n\u1ed7 l\u1ef1c upselling. C\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n (PMS) v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i upselling v\u00e0 cung c\u1ea5p c\u00e1c \u0111\u1ec1 xu\u1ea5t ph\u00f9 h\u1ee3p cho kh\u00e1ch h\u00e0ng.<\/p>\n

C\u00e1c V\u00ed D\u1ee5 C\u1ee5 Th\u1ec3 v\u1ec1 Upselling Kh\u00e1ch S\u1ea1n<\/h3>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c upselling kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3:<\/p>\n

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  • N\u00e2ng C\u1ea5p Ph\u00f2ng:<\/b> Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u01a1 h\u1ed9i n\u00e2ng c\u1ea5p l\u00ean ph\u00f2ng c\u00f3 di\u1ec7n t\u00edch l\u1edbn h\u01a1n, t\u1ea7m nh\u00ecn \u0111\u1eb9p h\u01a1n ho\u1eb7c c\u00e1c ti\u1ec7n nghi b\u1ed5 sung.<\/li>\n
  • G\u00f3i D\u1ecbch V\u1ee5 Spa:<\/b> Khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e1c g\u00f3i d\u1ecbch v\u1ee5 spa bao g\u1ed3m m\u00e1t-xa, ch\u0103m s\u00f3c da m\u1eb7t v\u00e0 c\u00e1c li\u1ec7u ph\u00e1p th\u01b0 gi\u00e3n kh\u00e1c.<\/li>\n
  • B\u1eefa \u0102n \u0110\u1eb7c Bi\u1ec7t:<\/b> M\u1eddi kh\u00e1ch h\u00e0ng th\u01b0\u1edfng th\u1ee9c b\u1eefa \u0103n \u0111\u1eb7c bi\u1ec7t t\u1ea1i nh\u00e0 h\u00e0ng c\u1ee7a kh\u00e1ch s\u1ea1n, bao g\u1ed3m th\u1ef1c \u0111\u01a1n n\u1ebfm th\u1eed, b\u1eefa t\u1ed1i l\u00e3ng m\u1ea1n ho\u1eb7c b\u1eefa s\u00e1ng t\u1ef1 ch\u1ecdn.<\/li>\n
  • C\u00e1c Ho\u1ea1t \u0110\u1ed9ng Gi\u1ea3i Tr\u00ed \u0110\u1ed9c Quy\u1ec1n:<\/b> Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng quy\u1ec1n truy c\u1eadp \u0111\u1ed9c quy\u1ec1n v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng gi\u1ea3i tr\u00ed nh\u01b0 c\u00e1c chuy\u1ebfn tham quan ri\u00eang, l\u1edbp h\u1ecdc n\u1ea5u \u0103n ho\u1eb7c c\u00e1c s\u1ef1 ki\u1ec7n th\u1ec3 thao.<\/li>\n
  • Nh\u1eadn Ph\u00f2ng S\u1edbm\/Tr\u1ea3 Ph\u00f2ng Mu\u1ed9n:<\/b> Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng s\u1ef1 linh ho\u1ea1t \u0111\u1ec3 nh\u1eadn ph\u00f2ng s\u1edbm h\u01a1n ho\u1eb7c tr\u1ea3 ph\u00f2ng mu\u1ed9n h\u01a1n, t\u00f9y thu\u1ed9c v\u00e0o t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng.<\/li>\n<\/ul>\n

    \u0110o L\u01b0\u1eddng v\u00e0 \u0110\u00e1nh Gi\u00e1 Hi\u1ec7u Qu\u1ea3 c\u1ee7a Upselling<\/h3>\n

    \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng chi\u1ebfn l\u01b0\u1ee3c upselling \u0111ang mang l\u1ea1i k\u1ebft qu\u1ea3 mong mu\u1ed1n, c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3. C\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng c\u1ea7n theo d\u00f5i bao g\u1ed3m:<\/p>\n

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    • T\u1ef7 L\u1ec7 Upselling:<\/b> T\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m kh\u00e1ch h\u00e0ng ch\u1ea5p nh\u1eadn c\u00e1c \u0111\u1ec1 xu\u1ea5t upselling.<\/li>\n
    • Doanh Thu Upselling:<\/b> T\u1ed5ng doanh thu \u0111\u01b0\u1ee3c t\u1ea1o ra t\u1eeb c\u00e1c ho\u1ea1t \u0111\u1ed9ng upselling.<\/li>\n
    • S\u1ef1 H\u00e0i L\u00f2ng c\u1ee7a Kh\u00e1ch H\u00e0ng:<\/b> M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd, bao g\u1ed3m c\u1ea3 c\u00e1c d\u1ecbch v\u1ee5 upselling.<\/li>\n<\/ul>\n

      B\u1eb1ng c\u00e1ch theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y, c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c upselling c\u1ee7a h\u1ecd cho ph\u00f9 h\u1ee3p.<\/p>\n

      K\u1ebft Lu\u1eadn: Upselling Kh\u00e1ch S\u1ea1n – M\u1ed9t Chi\u1ebfn L\u01b0\u1ee3c \u0110\u00f4i B\u00ean C\u00f9ng C\u00f3 L\u1ee3i<\/h2>\n

      Upselling kh\u00e1ch s\u1ea1n<\/b> l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i, cho ph\u00e9p c\u00e1c kh\u00e1ch s\u1ea1n t\u0103ng doanh thu \u0111\u1ed3ng th\u1eddi cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 ti\u1ec7n nghi b\u1ed5 sung c\u00f3 th\u1ec3 n\u00e2ng cao k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u01b0 ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng, t\u1ea1o c\u00e1c \u0111\u1ec1 xu\u1ea5t h\u1ea5p d\u1eabn, th\u1eddi \u0111i\u1ec3m v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3, c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c upselling th\u00e0nh c\u00f4ng gi\u00fap c\u1ea3i thi\u1ec7n l\u1ee3i nhu\u1eadn v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

      B\u00ed Quy\u1ebft Upselling Kh\u00e1ch S\u1ea1n: K\u1ef9 Thu\u1eadt, Chi\u1ebfn L\u01b0\u1ee3c v\u00e0 V\u00ed D\u1ee5 Upselling Kh\u00e1ch S\u1ea1n l\u00e0 G\u00ec? Upselling kh\u00e1ch s\u1ea1n l\u00e0 ho\u1ea1t \u0111\u1ed9ng khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua th\u00eam c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung ho\u1eb7c n\u00e2ng c\u1ea5p trong th\u1eddi gian l\u01b0u tr\u00fa, v\u01b0\u1ee3t ra ngo\u00e0i \u0111\u1eb7t ph\u00f2ng ban \u0111\u1ea7u c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 […]<\/p>\n","protected":false},"author":1,"featured_media":450273,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-450270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=450270"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450270\/revisions"}],"predecessor-version":[{"id":450278,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450270\/revisions\/450278"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/450273"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=450270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=450270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=450270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}