{"id":450266,"date":"2025-03-15T11:07:07","date_gmt":"2025-03-15T11:07:07","guid":{"rendered":"https:\/\/otavietnam.com\/?p=450266"},"modified":"2025-03-15T11:07:07","modified_gmt":"2025-03-15T11:07:07","slug":"phong-chong-lua-dao-khach-san-meo-bao-ve-khach-san-hieu-qua","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/phong-chong-lua-dao-khach-san-meo-bao-ve-khach-san-hieu-qua\/","title":{"rendered":"Ph\u00f2ng Ch\u1ed1ng L\u1eeba \u0110\u1ea3o Kh\u00e1ch S\u1ea1n: M\u1eb9o B\u1ea3o V\u1ec7 Kh\u00e1ch S\u1ea1n Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

C\u1ea3nh Gi\u00e1c L\u1eeba \u0110\u1ea3o Kh\u00e1ch S\u1ea1n<\/span>: C\u00e1ch Ph\u00f2ng Tr\u00e1nh Gian L\u1eadn Hi\u1ec7u Qu\u1ea3 – SiteMinder<\/h1>\n

Trong b\u1ed1i c\u1ea3nh ng\u00e0nh kh\u00e1ch s\u1ea1n ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, vi\u1ec7c \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c chi\u00eau tr\u00f2 l\u1eeba \u0111\u1ea3o kh\u00e1ch s\u1ea1n<\/span> tr\u1edf th\u00e0nh m\u1ed9t th\u00e1ch th\u1ee9c l\u1edbn. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1c lo\u1ea1i gian l\u1eadn ph\u1ed5 bi\u1ebfn nh\u1ea5t trong ng\u00e0nh kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng bi\u1ec7n ph\u00e1p ph\u00f2ng ng\u1eeba hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi gi\u1edbi thi\u1ec7u c\u00e1ch SiteMinder h\u1ed7 tr\u1ee3 c\u00e1c doanh nghi\u1ec7p b\u1ea3o v\u1ec7 m\u00ecnh v\u00e0 kh\u00e1ch h\u00e0ng kh\u1ecfi c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ea5t ch\u00ednh.<\/p>\n

L\u1eeba \u0110\u1ea3o Kh\u00e1ch S\u1ea1n<\/span> L\u00e0 G\u00ec?<\/h2>\n

L\u1eeba \u0111\u1ea3o kh\u00e1ch s\u1ea1n<\/span> l\u00e0 c\u00e1c h\u00e0nh vi gian l\u1eadn nh\u1eafm v\u00e0o c\u1ea3 kh\u00e1ch l\u01b0u tr\u00fa v\u00e0 c\u00e1c doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n. C\u00e1c chi\u00eau tr\u00f2 n\u00e0y r\u1ea5t \u0111a d\u1ea1ng, t\u1eeb c\u00e1c trang web \u0111\u1eb7t ph\u00f2ng gi\u1ea3 m\u1ea1o, \u0111\u00e1nh l\u1eeba kh\u00e1ch h\u00e0ng thanh to\u00e1n cho nh\u1eefng \u0111\u1eb7t ph\u00f2ng kh\u00f4ng t\u1ed3n t\u1ea1i, \u0111\u1ebfn c\u00e1c email l\u1eeba \u0111\u1ea3o ho\u1eb7c cu\u1ed9c g\u1ecdi gi\u1ea3 danh kh\u00e1ch s\u1ea1n y\u00eau c\u1ea7u th\u00f4ng tin nh\u1ea1y c\u1ea3m, ho\u1eb7c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i sai s\u1ef1 th\u1eadt nh\u1eb1m thu th\u1eadp th\u00f4ng tin th\u1ebb t\u00edn d\u1ee5ng. Kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh n\u1ea1n nh\u00e2n c\u1ee7a c\u00e1c m\u1ea1ng Wi-Fi gi\u1ea3 m\u1ea1o trong kh\u00e1ch s\u1ea1n, n\u01a1i k\u1ebb gian thi\u1ebft l\u1eadp c\u00e1c m\u1ea1ng kh\u00f4ng an to\u00e0n \u0111\u1ec3 \u0111\u00e1nh c\u1eafp th\u00f4ng tin c\u00e1 nh\u00e2n. B\u1ea3n th\u00e2n c\u00e1c doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c cu\u1ed9c t\u1ea5n c\u00f4ng m\u1ea1ng nh\u1eb1m x\u00e2m nh\u1eadp v\u00e0o h\u1ec7 th\u1ed1ng thanh to\u00e1n ho\u1eb7c truy c\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng nh\u1ea1y c\u1ea3m.<\/p>\n

M\u1ee5c ti\u00eau c\u1ee7a b\u00e0i vi\u1ebft n\u00e0y l\u00e0 cung c\u1ea5p cho b\u1ea1n c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 c\u00e1c lo\u1ea1i l\u1eeba \u0111\u1ea3o kh\u00e1ch s\u1ea1n<\/span> kh\u00e1c nhau v\u00e0 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 ng\u0103n ch\u1eb7n ch\u00fang t\u1ea1i doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n

T\u1ea1i Sao Kh\u00e1ch S\u1ea1n D\u1ec5 B\u1ecb T\u1ea5n C\u00f4ng B\u1edfi L\u1eeba \u0110\u1ea3o<\/span>?<\/h2>\n

Kh\u00e1ch s\u1ea1n l\u00e0 m\u1ee5c ti\u00eau h\u1ea5p d\u1eabn c\u1ee7a nh\u1eefng k\u1ebb l\u1eeba \u0111\u1ea3o<\/span> v\u00ec nhi\u1ec1u l\u00fd do. S\u1ed1 l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch h\u00e0ng, c\u00e1c giao d\u1ecbch tr\u1ef1c tuy\u1ebfn th\u01b0\u1eddng xuy\u00ean v\u00e0 s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c n\u1ec1n t\u1ea3ng \u0111\u1eb7t ph\u00f2ng c\u1ee7a b\u00ean th\u1ee9 ba t\u1ea1o ra nhi\u1ec1u c\u01a1 h\u1ed9i cho nh\u1eefng k\u1ebb gian l\u1eadn. V\u1edbi s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c giao d\u1ecbch h\u00e0ng ng\u00e0y, nh\u1eefng b\u1ea5t th\u01b0\u1eddng nh\u1ecf c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng kh\u00f4ng b\u1ecb ch\u00fa \u00fd cho \u0111\u1ebfn khi qu\u00e1 mu\u1ed9n. H\u01a1n n\u1eefa, vi\u1ec7c qu\u1ea3n l\u00fd m\u1ed9t l\u01b0\u1ee3ng l\u1edbn th\u00f4ng tin c\u00e1 nh\u00e2n v\u00e0 t\u00e0i ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng khi\u1ebfn kh\u00e1ch s\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t m\u1ee5c ti\u00eau b\u00e9o b\u1edf cho nh\u1eefng k\u1ebb mu\u1ed1n \u0111\u00e1nh c\u1eafp d\u1eef li\u1ec7u.<\/p>\n

Nh\u1eefng h\u00e0nh vi gian l\u1eadn n\u00e0y kh\u00f4ng ch\u1ec9 g\u00e2y t\u1ed5n h\u1ea1i \u0111\u1ebfn l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n m\u00e0 c\u00f2n l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn danh ti\u1ebfng c\u1ee7a b\u1ea1n n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u00fang c\u00e1ch.<\/p>\n

\"Ph\u00f2ng<\/p>\n

C\u00e1c V\u00ed D\u1ee5 V\u1ec1 H\u00e0nh Vi \u0110\u00e1ng Ng\u1edd Trong Kh\u00e1ch S\u1ea1n<\/h2>\n

C\u00e1c h\u00e0nh vi \u0111\u00e1ng ng\u1edd trong kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 t\u1eeb vi ph\u1ea1m quy t\u1eafc nh\u1ecf \u0111\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u00f3 th\u1ec3 b\u00e1o hi\u1ec7u h\u00e0nh vi ph\u1ea1m t\u1ed9i ho\u1eb7c nguy hi\u1ec3m ti\u1ec1m \u1ea9n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng v\u00ed d\u1ee5 v\u1ec1 h\u00e0nh vi \u0111\u00e1ng ng\u1edd m\u00e0 nh\u00e2n vi\u00ean v\u00e0 b\u1ed9 ph\u1eadn an ninh kh\u00e1ch s\u1ea1n c\u1ea7n l\u01b0u \u00fd:<\/p>\n

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  1. Thay \u0111\u1ed5i ph\u00f2ng th\u01b0\u1eddng xuy\u00ean ho\u1eb7c nhi\u1ec1u \u0111\u1eb7t ph\u00f2ng:<\/strong> Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean thay \u0111\u1ed5i ph\u00f2ng ho\u1eb7c c\u00f3 nhi\u1ec1u \u0111\u1eb7t ph\u00f2ng d\u01b0\u1edbi c\u00e1c t\u00ean kh\u00e1c nhau c\u00f3 th\u1ec3 \u0111ang c\u1ed1 g\u1eafng tr\u1ed1n tr\u00e1nh ho\u1eb7c che gi\u1ea5u danh t\u00ednh.<\/li>\n
  2. T\u1eeb ch\u1ed1i xu\u1ea5t tr\u00ecnh gi\u1ea5y t\u1edd t\u00f9y th\u00e2n:<\/strong> Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n cung c\u1ea5p gi\u1ea5y t\u1edd t\u00f9y th\u00e2n ho\u1eb7c s\u1eed d\u1ee5ng ID gi\u1ea3 khi nh\u1eadn ph\u00f2ng c\u00f3 th\u1ec3 l\u00e0 nguy\u00ean nh\u00e2n g\u00e2y lo ng\u1ea1i, v\u00ec h\u1ecd c\u00f3 th\u1ec3 \u0111ang c\u1ed1 g\u1eafng che gi\u1ea5u danh t\u00ednh ho\u1eb7c th\u1ef1c hi\u1ec7n h\u00e0nh vi gian l\u1eadn.<\/li>\n
  3. Gi\u1ea5y t\u1edd t\u00f9y th\u00e2n b\u1ecb h\u01b0 h\u1ecfng ho\u1eb7c thay \u0111\u1ed5i:<\/strong> T\u01b0\u01a1ng t\u1ef1 nh\u01b0 t\u1eeb ch\u1ed1i th\u1eb3ng th\u1eebng, kh\u00e1ch h\u00e0ng xu\u1ea5t tr\u00ecnh gi\u1ea5y t\u1edd t\u00f9y th\u00e2n b\u1ecb h\u01b0 h\u1ecfng, thay \u0111\u1ed5i ho\u1eb7c \u0111\u00e1ng ng\u1edd l\u00e0 m\u1ed9t d\u1ea5u hi\u1ec7u c\u1ea3nh b\u00e1o v\u1ec1 kh\u1ea3 n\u0103ng gian l\u1eadn ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng t\u1ed9i ph\u1ea1m.<\/li>\n
  4. Y\u00eau c\u1ea7u ph\u00f2ng bi\u1ec7t l\u1eadp:<\/strong> Kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t y\u00eau c\u1ea7u ph\u00f2ng c\u00e1ch xa nh\u1eefng ng\u01b0\u1eddi kh\u00e1c, ch\u1eb3ng h\u1ea1n nh\u01b0 g\u1ea7n l\u1ed1i tho\u00e1t hi\u1ec3m ho\u1eb7c \u1edf khu v\u1ef1c \u00edt ng\u01b0\u1eddi nh\u00ecn th\u1ea5y, c\u00f3 th\u1ec3 \u0111ang c\u1ed1 g\u1eafng tr\u00e1nh b\u1ecb gi\u00e1m s\u00e1t ho\u1eb7c l\u00ean k\u1ebf ho\u1ea1ch cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ea5t h\u1ee3p ph\u00e1p.<\/li>\n
  5. S\u1eed d\u1ee5ng qu\u00e1 nhi\u1ec1u bi\u1ec3n b\u00e1o “Kh\u00f4ng l\u00e0m phi\u1ec1n”:<\/strong> Kh\u00e1ch h\u00e0ng li\u00ean t\u1ee5c s\u1eed d\u1ee5ng bi\u1ec3n b\u00e1o “Kh\u00f4ng l\u00e0m phi\u1ec1n” trong th\u1eddi gian d\u00e0i c\u00f3 th\u1ec3 \u0111ang c\u1ed1 g\u1eafng ng\u0103n c\u1ea3n nh\u00e2n vi\u00ean d\u1ecdn ph\u00f2ng v\u00e0o v\u00e0 ph\u00e1t hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ea5t h\u1ee3p ph\u00e1p.<\/li>\n
  6. Ch\u1ec9 thanh to\u00e1n b\u1eb1ng ti\u1ec1n m\u1eb7t:<\/strong> Kh\u00e1ch h\u00e0ng kh\u0103ng kh\u0103ng ch\u1ec9 thanh to\u00e1n b\u1eb1ng ti\u1ec1n m\u1eb7t, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi th\u1eddi gian l\u01b0u tr\u00fa d\u00e0i ng\u00e0y, c\u00f3 th\u1ec3 \u0111ang c\u1ed1 g\u1eafng tr\u00e1nh \u0111\u1ec3 l\u1ea1i h\u1ed3 s\u01a1 t\u00e0i ch\u00ednh c\u00f3 th\u1ec3 theo d\u00f5i \u0111\u01b0\u1ee3c.<\/li>\n
  7. H\u00e0nh l\u00fd b\u1ea5t th\u01b0\u1eddng ho\u1eb7c s\u1ed1 l\u01b0\u1ee3ng h\u00e0nh l\u00fd l\u1edbn:<\/strong> Kh\u00e1ch h\u00e0ng mang theo h\u00e0nh l\u00fd qu\u00e1 nhi\u1ec1u ho\u1eb7c b\u1ea5t th\u01b0\u1eddng (ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u1eefng chi\u1ebfc vali l\u1edbn kh\u00f4ng c\u00f3 l\u1eddi gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng) c\u00f3 th\u1ec3 \u0111ang bu\u00f4n l\u1eadu c\u00e1c m\u1eb7t h\u00e0ng b\u1ea5t h\u1ee3p ph\u00e1p ho\u1eb7c c\u1ea5t gi\u1eef h\u00e0ng h\u00f3a b\u1ecb \u0111\u00e1nh c\u1eafp.<\/li>\n
  8. Kh\u00e1ch \u0111\u1ebfn ph\u00f2ng qu\u00e1 nhi\u1ec1u:<\/strong> Kh\u00e1ch th\u01b0\u1eddng xuy\u00ean \u0111\u1ebfn ph\u00f2ng c\u1ee7a kh\u00e1ch, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u00e0o nh\u1eefng gi\u1edd k\u1ef3 l\u1ea1, c\u00f3 th\u1ec3 l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ea5t h\u1ee3p ph\u00e1p nh\u01b0 bu\u00f4n b\u00e1n ma t\u00fay.<\/li>\n
  9. Can thi\u1ec7p v\u00e0o h\u1ec7 th\u1ed1ng an ninh:<\/strong> B\u1ea5t k\u1ef3 n\u1ed7 l\u1ef1c n\u00e0o \u0111\u1ec3 can thi\u1ec7p v\u00e0o m\u00e1y \u1ea3nh, kh\u00f3a c\u1eeda ho\u1eb7c c\u00e1c bi\u1ec7n ph\u00e1p an ninh kh\u00e1c c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u1ec1u l\u00e0 d\u1ea5u hi\u1ec7u c\u1ea3nh b\u00e1o r\u00f5 r\u00e0ng v\u00e0 c\u00f3 th\u1ec3 cho th\u1ea5y \u00fd \u0111\u1ecbnh ph\u1ea1m t\u1ed9i.<\/li>\n
  10. Ti\u1ebfng \u1ed3n b\u1ea5t th\u01b0\u1eddng ho\u1eb7c m\u00f9i kh\u00f3 ch\u1ecbu:<\/strong> Ti\u1ebfng \u1ed3n l\u1edbn, m\u00f9i h\u00f3a ch\u1ea5t ho\u1eb7c kh\u00f3i ho\u1eb7c c\u00e1c x\u00e1o tr\u1ed9n b\u1ea5t th\u01b0\u1eddng kh\u00e1c ph\u00e1t ra t\u1eeb ph\u00f2ng kh\u00e1ch c\u00f3 th\u1ec3 cho th\u1ea5y vi\u1ec7c s\u1ea3n xu\u1ea5t ma t\u00fay, c\u1ea5t gi\u1eef v\u0169 kh\u00ed ho\u1eb7c c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ea5t h\u1ee3p ph\u00e1p kh\u00e1c.<\/li>\n
  11. H\u00e0nh vi b\u1ea5t th\u01b0\u1eddng khi nh\u1eadn ph\u00f2ng:<\/strong> Kh\u00e1ch h\u00e0ng t\u1ecf ra qu\u00e1 lo l\u1eafng, tr\u00e1nh giao ti\u1ebfp b\u1eb1ng m\u1eaft ho\u1eb7c cung c\u1ea5p th\u00f4ng tin kh\u00f4ng nh\u1ea5t qu\u00e1n ho\u1eb7c m\u01a1 h\u1ed3 trong qu\u00e1 tr\u00ecnh nh\u1eadn ph\u00f2ng c\u00f3 th\u1ec3 \u0111ang che gi\u1ea5u \u0111i\u1ec1u g\u00ec \u0111\u00f3 \u0111\u00e1ng ng\u1edd.<\/li>\n
  12. S\u1eed d\u1ee5ng c\u00e1c ti\u1ec7n nghi c\u1ee7a kh\u00e1ch s\u1ea1n khi kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00e1ch:<\/strong> Nh\u1eefng c\u00e1 nh\u00e2n l\u1ea3ng v\u1ea3ng trong khu v\u1ef1c chung c\u1ee7a kh\u00e1ch s\u1ea1n ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c ti\u1ec7n nghi nh\u01b0 ph\u00f2ng t\u1eadp th\u1ec3 d\u1ee5c v\u00e0 h\u1ed3 b\u01a1i m\u00e0 kh\u00f4ng \u0111\u0103ng k\u00fd l\u00e0 kh\u00e1ch c\u00f3 th\u1ec3 l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a h\u00e0nh vi x\u00e2m ph\u1ea1m ho\u1eb7c tr\u1ed9m c\u1eafp.<\/li>\n<\/ol>\n

    M\u1ed7i h\u00e0nh vi n\u00e0y c\u00f3 th\u1ec3 v\u00f4 h\u1ea1i m\u1ed9t m\u00ecnh, nh\u01b0ng c\u00f3 th\u1ec3 tr\u1edf n\u00ean \u0111\u00e1ng ng\u1edd khi k\u1ebft h\u1ee3p v\u1edbi c\u00e1c d\u1ea5u hi\u1ec7u kh\u00e1c.<\/p>\n

    C\u00e1c Lo\u1ea1i L\u1eeba \u0110\u1ea3o<\/span> Kh\u00e1ch S\u1ea1n Ph\u1ed5 Bi\u1ebfn<\/h2>\n

    D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1i nh\u00ecn c\u1eadn c\u1ea3nh v\u1ec1 m\u1ed9t s\u1ed1 chi\u00eau tr\u00f2 l\u1eeba \u0111\u1ea3o<\/span> ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u00f3 th\u1ec3 nh\u1eafm m\u1ee5c ti\u00eau v\u00e0o kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n:<\/p>\n

      \n
    • Gian l\u1eadn th\u00e2n thi\u1ec7n:<\/strong> \u0110\u00f4i khi, kh\u00e1ch c\u00f3 th\u1ec3 tranh ch\u1ea5p m\u1ed9t kho\u1ea3n ph\u00ed h\u1ee3p l\u1ec7, cho r\u1eb1ng h\u1ecd kh\u00f4ng \u1ee7y quy\u1ec1n ho\u1eb7c ch\u01b0a bao gi\u1edd nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 – nh\u01b0ng h\u1ecd kh\u00f4ng c\u1ed1 \u00fd c\u1ed1 g\u1eafng gian l\u1eadn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. H\u1ecd ch\u1ec9 m\u1eafc l\u1ed7i.<\/li>\n
    • Gian l\u1eadn b\u1ed3i ho\u00e0n:<\/strong> T\u01b0\u01a1ng t\u1ef1 nh\u01b0 gian l\u1eadn th\u00e2n thi\u1ec7n, \u0111i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c kh\u00e1ch y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n th\u00f4ng qua c\u00f4ng ty th\u1ebb t\u00edn d\u1ee5ng c\u1ee7a h\u1ecd sau khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, m\u00e0 kh\u00f4ng th\u00f4ng b\u00e1o cho b\u1ea1n tr\u01b0\u1edbc. \u0110i\u1ec1u n\u00e0y khi\u1ebfn b\u1ea1n ph\u1ea3i ch\u1ecbu t\u1ed5n th\u1ea5t t\u00e0i ch\u00ednh v\u00e0 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 b\u1ecb ph\u1ea1t.<\/li>\n
    • Gian l\u1eadn th\u1ebb t\u00edn d\u1ee5ng:<\/strong> Th\u1eadt kh\u00f4ng may, kh\u00e1ch s\u1ea1n l\u00e0 m\u1ee5c ti\u00eau th\u01b0\u1eddng xuy\u00ean c\u1ee7a c\u00e1c tr\u00f2 gian l\u1eadn th\u1ebb t\u00edn d\u1ee5ng, n\u01a1i th\u1ebb b\u1ecb \u0111\u00e1nh c\u1eafp ho\u1eb7c th\u1ebb gi\u1ea3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1eb7t ph\u00f2ng ho\u1eb7c thanh to\u00e1n. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn b\u1ed3i ho\u00e0n, t\u1ed5n th\u1ea5t t\u00e0i ch\u00ednh v\u00e0 l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/li>\n
    • Gian l\u1eadn phi\u1ebfu gi\u1ea3m gi\u00e1:<\/strong> Nh\u1eefng k\u1ebb l\u1eeba \u0111\u1ea3o<\/span> c\u00f3 th\u1ec3 l\u1ea1m d\u1ee5ng c\u00e1c \u01b0u \u0111\u00e3i khuy\u1ebfn m\u1ea1i ho\u1eb7c m\u00e3 gi\u1ea3m gi\u00e1, khai th\u00e1c nh\u1eefng \u01b0u \u0111\u00e3i n\u00e0y \u0111\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 mi\u1ec5n ph\u00ed ho\u1eb7c v\u1edbi chi ph\u00ed th\u1ea5p h\u01a1n d\u1ef1 ki\u1ebfn. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 g\u00e2y t\u1ed5n h\u1ea1i \u0111\u1ebfn doanh thu c\u1ee7a b\u1ea1n m\u00e0 c\u00f2n c\u00f3 th\u1ec3 l\u00e0m h\u1ecfng c\u00e1c n\u1ed7 l\u1ef1c khuy\u1ebfn m\u1ea1i c\u1ee7a b\u1ea1n.<\/li>\n
    • Trang web \u0111\u1eb7t ph\u00f2ng gi\u1ea3 m\u1ea1o:<\/strong> Nh\u1eefng k\u1ebb l\u1eeba \u0111\u1ea3o<\/span> \u0111\u00f4i khi t\u1ea1o ra c\u00e1c trang web tr\u00f4ng gi\u1ed1ng nh\u01b0 trang web ch\u00ednh th\u1ee9c c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u00e1nh l\u1eeba kh\u00e1ch \u0111\u1eb7t ph\u00f2ng kh\u00f4ng t\u1ed3n t\u1ea1i. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn m\u1ea5t doanh thu v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng, nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u1ec3 \u0111\u1ed5 l\u1ed7i cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n v\u1ec1 v\u1ee5 l\u1eeba \u0111\u1ea3o<\/span>.<\/li>\n
    • Gian l\u1eadn h\u00f3a \u0111\u01a1n:<\/strong> Nh\u1eefng k\u1ebb l\u1eeba \u0111\u1ea3o<\/span> g\u1eedi h\u00f3a \u0111\u01a1n gi\u1ea3 cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, hy v\u1ecdng \u0111\u1ed9i ng\u0169 k\u1ebf to\u00e1n c\u1ee7a b\u1ea1n s\u1ebd thanh to\u00e1n m\u00e0 kh\u00f4ng nh\u1eadn ra ch\u00fang kh\u00f4ng h\u1ee3p l\u1ec7. Nh\u1eefng tr\u00f2 gian l\u1eadn n\u00e0y c\u00f3 th\u1ec3 \u0111\u1eb7c bi\u1ec7t g\u00e2y thi\u1ec7t h\u1ea1i, \u0111\u1eb7c bi\u1ec7t n\u1ebfu li\u00ean quan \u0111\u1ebfn s\u1ed1 ti\u1ec1n l\u1edbn.<\/li>\n<\/ul>\n

      C\u00e1ch Ph\u00f2ng Tr\u00e1nh L\u1eeba \u0110\u1ea3o<\/span> Kh\u00e1ch S\u1ea1n<\/h2>\n

      L\u1eeba \u0111\u1ea3o<\/span> kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 kh\u00f3 qu\u1ea3n l\u00fd, nh\u01b0ng b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p v\u00e0 s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 SiteMinder, b\u1ea1n c\u00f3 th\u1ec3 b\u1ea3o v\u1ec7 t\u00e0i s\u1ea3n v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh kh\u1ecfi c\u00e1c ho\u1ea1t \u0111\u1ed9ng gian l\u1eadn. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch SiteMinder c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n

      C\u00e1ch Ph\u00f2ng Tr\u00e1nh Gian L\u1eadn Th\u00e2n Thi\u1ec7n Trong Kh\u00e1ch S\u1ea1n<\/h3>\n

      Gian l\u1eadn th\u00e2n thi\u1ec7n, n\u01a1i kh\u00e1ch tranh ch\u1ea5p c\u00e1c kho\u1ea3n ph\u00ed h\u1ee3p l\u1ec7, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3m thi\u1ec3u b\u1eb1ng t\u00e0i li\u1ec7u giao d\u1ecbch m\u1ea1nh m\u1ebd. N\u1ec1n t\u1ea3ng c\u1ee7a SiteMinder cho ph\u00e9p b\u1ea1n gi\u1eef h\u1ed3 s\u01a1 chi ti\u1ebft v\u1ec1 \u0111\u1eb7t ph\u00f2ng, thanh to\u00e1n v\u00e0 li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch, cung c\u1ea5p cho b\u1ea1n b\u1eb1ng ch\u1ee9ng c\u1ea7n thi\u1ebft \u0111\u1ec3 ch\u1ed1ng l\u1ea1i c\u00e1c y\u00eau c\u1ea7u gian l\u1eadn m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n

      C\u00e1ch Ph\u00f2ng Tr\u00e1nh Gian L\u1eadn B\u1ed3i Ho\u00e0n Trong Kh\u00e1ch S\u1ea1n<\/h3>\n

      Gian l\u1eadn b\u1ed3i ho\u00e0n c\u00f3 th\u1ec3 \u0111\u1eb7c bi\u1ec7t g\u00e2y thi\u1ec7t h\u1ea1i, nh\u01b0ng c\u00e1c t\u00ednh n\u0103ng x\u1eed l\u00fd thanh to\u00e1n an to\u00e0n c\u1ee7a SiteMinder gi\u00fap b\u1ea1n x\u00e1c minh chi ti\u1ebft ch\u1ee7 th\u1ebb v\u00e0 gi\u1ea3m r\u1ee7i ro giao d\u1ecbch gian l\u1eadn. B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p SiteMinder v\u1edbi h\u1ec7 th\u1ed1ng thanh to\u00e1n c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c thi c\u00e1c ch\u00ednh s\u00e1ch h\u1ee7y v\u00e0 ho\u00e0n ti\u1ec1n r\u00f5 r\u00e0ng, r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 b\u1ea3o v\u1ec7 ch\u1ed1ng l\u1ea1i c\u00e1c y\u00eau c\u1ea7u b\u1ed3i ho\u00e0n.<\/p>\n

      C\u00e1ch Ph\u00f2ng Tr\u00e1nh Gian L\u1eadn Th\u1ebb T\u00edn D\u1ee5ng Trong Kh\u00e1ch S\u1ea1n<\/h3>\n

      Gian l\u1eadn th\u1ebb t\u00edn d\u1ee5ng l\u00e0 m\u1ed9t m\u1ed1i \u0111e d\u1ecda ph\u1ed5 bi\u1ebfn trong ng\u00e0nh kh\u00e1ch s\u1ea1n. SiteMinder t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 ph\u00e1t hi\u1ec7n gian l\u1eadn n\u00e2ng cao c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u00e1ng ng\u1edd, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u00f4ng tin thanh to\u00e1n kh\u00f4ng kh\u1edbp ho\u1eb7c c\u00e1c m\u1eabu \u0111\u1eb7t ph\u00f2ng b\u1ea5t th\u01b0\u1eddng, gi\u00fap b\u1ea1n ng\u0103n ch\u1eb7n c\u00e1c giao d\u1ecbch gian l\u1eadn tr\u01b0\u1edbc khi ch\u00fang x\u1ea3y ra. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng an to\u00e0n c\u1ee7a SiteMinder, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n thanh to\u00e1n b\u1eb1ng th\u1ebb t\u00edn d\u1ee5ng \u0111\u1ec1u \u0111\u01b0\u1ee3c x\u1eed l\u00fd v\u1edbi m\u1ee9c \u0111\u1ed9 b\u1ea3o m\u1eadt cao nh\u1ea5t.<\/p>\n

      C\u00e1ch Ph\u00f2ng Tr\u00e1nh Gian L\u1eadn Phi\u1ebfu Gi\u1ea3m Gi\u00e1 Trong Kh\u00e1ch S\u1ea1n<\/h3>\n

      Gian l\u1eadn phi\u1ebfu gi\u1ea3m gi\u00e1, n\u01a1i nh\u1eefng k\u1ebb l\u1eeba \u0111\u1ea3o<\/span> l\u1ea1m d\u1ee5ng m\u00e3 khuy\u1ebfn m\u1ea1i, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 khuy\u1ebfn m\u1ea1i c\u1ee7a SiteMinder, cho ph\u00e9p b\u1ea1n \u0111\u1eb7t m\u00e3 duy nh\u1ea5t v\u00e0 theo d\u00f5i vi\u1ec7c s\u1eed d\u1ee5ng c\u1ee7a ch\u00fang. SiteMinder \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7, gi\u1ea3m kh\u1ea3 n\u0103ng b\u1ecb nh\u1eefng k\u1ebb gian l\u1eadn khai th\u00e1c.<\/p>\n

      C\u00e1ch Ph\u00f2ng Tr\u00e1nh Trang Web \u0110\u1eb7t Ph\u00f2ng Gi\u1ea3 M\u1ea1o Trong Kh\u00e1ch S\u1ea1n<\/h3>\n

      C\u00e1c trang web \u0111\u1eb7t ph\u00f2ng gi\u1ea3 m\u1ea1o b\u1eaft ch\u01b0\u1edbc trang web c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh l\u1eeba kh\u00e1ch v\u00e0 d\u1eabn \u0111\u1ebfn m\u1ea5t doanh thu. SiteMinder gi\u00fap b\u1ea3o v\u1ec7 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u1ec1n t\u1ea3ng \u0111\u1eb7t ph\u00f2ng ch\u00ednh th\u1ee9c c\u1ee7a b\u1ea1n an to\u00e0n v\u00e0 d\u1ec5 d\u00e0ng \u0111\u01b0\u1ee3c kh\u00e1ch nh\u1eadn ra. C\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng v\u00e0 tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh c\u1ee7a SiteMinder t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp v\u1edbi trang web c\u1ee7a b\u1ea1n c\u0169ng nh\u01b0 OTA, cho ph\u00e9p kh\u00e1ch \u0111\u1eb7t ph\u00f2ng m\u1ed9t c\u00e1ch t\u1ef1 tin v\u00e0 gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng l\u00f2ng tin b\u1eb1ng c\u00e1ch tr\u00e1nh r\u1ee7i ro c\u1ee7a b\u00ean th\u1ee9 ba.<\/p>\n

      C\u00e1ch Ph\u00f2ng Tr\u00e1nh Gian L\u1eadn H\u00f3a \u0110\u01a1n Trong Kh\u00e1ch S\u1ea1n<\/h3>\n

      Gian l\u1eadn h\u00f3a \u0111\u01a1n, n\u01a1i c\u00e1c h\u00f3a \u0111\u01a1n gian l\u1eadn \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n \u0111\u1ec3 thanh to\u00e1n, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ng\u0103n ch\u1eb7n b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n c\u00e1c quy tr\u00ecnh x\u00e1c minh th\u00f4ng qua c\u00e1c c\u00f4ng c\u1ee5 t\u00e0i ch\u00ednh t\u00edch h\u1ee3p c\u1ee7a SiteMinder. N\u1ec1n t\u1ea3ng c\u1ee7a SiteMinder cho ph\u00e9p b\u1ea1n \u0111\u1ed1i chi\u1ebfu h\u00f3a \u0111\u01a1n v\u1edbi h\u1ed3 s\u01a1 \u0111\u1eb7t ph\u00f2ng v\u00e0 thanh to\u00e1n, \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u1ec9 c\u00e1c kho\u1ea3n thanh to\u00e1n h\u1ee3p l\u1ec7 m\u1edbi \u0111\u01b0\u1ee3c x\u1eed l\u00fd. Ngo\u00e0i ra, SiteMinder cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t \u0111\u1ec3 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi nh\u00e0 cung c\u1ea5p v\u00e0 c\u00e1c giao d\u1ecbch t\u00e0i ch\u00ednh m\u1ed9t c\u00e1ch an to\u00e0n.<\/p>\n

      K\u1ebft Lu\u1eadn<\/h2>\n

      Vi\u1ec7c ph\u00f2ng tr\u00e1nh l\u1eeba \u0111\u1ea3o<\/span> kh\u00e1ch s\u1ea1n \u0111\u00f2i h\u1ecfi s\u1ef1 c\u1ea3nh gi\u00e1c, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u00e0 s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 b\u1ea3o m\u1eadt ti\u00ean ti\u1ebfn. B\u1eb1ng c\u00e1ch hi\u1ec3u r\u00f5 c\u00e1c lo\u1ea1i gian l\u1eadn kh\u00e1c nhau v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p ph\u00f2ng ng\u1eeba hi\u1ec7u qu\u1ea3, b\u1ea1n c\u00f3 th\u1ec3 b\u1ea3o v\u1ec7 doanh nghi\u1ec7p c\u1ee7a m\u00ecnh v\u00e0 duy tr\u00ec l\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng. SiteMinder cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u00fap kh\u00e1ch s\u1ea1n ph\u00f2ng ch\u1ed1ng l\u1eeba \u0111\u1ea3o<\/span>, t\u1eeb b\u1ea3o m\u1eadt giao d\u1ecbch \u0111\u1ebfn x\u00e1c minh \u0111\u1eb7t ph\u00f2ng v\u00e0 qu\u1ea3n l\u00fd khuy\u1ebfn m\u00e3i. \u0110\u1ea7u t\u01b0 v\u00e0o b\u1ea3o m\u1eadt kh\u00f4ng ch\u1ec9 b\u1ea3o v\u1ec7 t\u00e0i s\u1ea3n c\u1ee7a b\u1ea1n m\u00e0 c\u00f2n n\u00e2ng cao danh ti\u1ebfng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

      C\u1ea3nh Gi\u00e1c L\u1eeba \u0110\u1ea3o Kh\u00e1ch S\u1ea1n: C\u00e1ch Ph\u00f2ng Tr\u00e1nh Gian L\u1eadn Hi\u1ec7u Qu\u1ea3 – SiteMinder Trong b\u1ed1i c\u1ea3nh ng\u00e0nh kh\u00e1ch s\u1ea1n ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, vi\u1ec7c \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c chi\u00eau tr\u00f2 l\u1eeba \u0111\u1ea3o kh\u00e1ch s\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t th\u00e1ch th\u1ee9c l\u1edbn. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 c\u00e1c […]<\/p>\n","protected":false},"author":1,"featured_media":450273,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-450266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=450266"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450266\/revisions"}],"predecessor-version":[{"id":450280,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/450266\/revisions\/450280"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/450273"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=450266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=450266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=450266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}