\n \u0110\u1ec3 l\u00e0m \u0111\u00fang m\u1ecdi th\u1ee9 c\u1ea7n c\u00f3 th\u1eddi gian v\u00e0 nh\u01b0 ch\u00fang ta th\u1ea5y, c\u00f3 r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd. C\u00f3 nhi\u1ec1u k\u1ef9 n\u0103ng b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e3 s\u1edf h\u1eefu, nh\u1eefng k\u1ef9 n\u0103ng kh\u00e1c b\u1ea1n h\u1ecdc \u0111\u01b0\u1ee3c tr\u00ean \u0111\u01b0\u1eddng \u0111i v\u00e0 trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, nh\u1eefng ch\u1ee9c n\u0103ng n\u00e0y c\u00f3 th\u1ec3 \u0111\u00f2i h\u1ecfi c\u00e1c chuy\u00ean gia. Ngay c\u1ea3 khi b\u1ea1n kh\u00f4ng c\u00f3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 thu\u00ea m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean \u0111\u1ea7y \u0111\u1ee7, th\u00ec vi\u1ec7c \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n nh\u1ecf th\u00e0nh c\u00f4ng l\u00e0 kh\u00f4ng h\u1ec1 b\u1ea5t kh\u1ea3 thi.\n <\/p>\n
\n B\u00e0i vi\u1ebft n\u00e0y s\u1ebd \u0111\u01b0a b\u1ea1n qua nh\u1eefng c\u00e2n nh\u1eafc ch\u00ednh c\u1ea7n ghi nh\u1edb li\u00ean quan \u0111\u1ebfn qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n.<\/b><\/p>\n M\u1ee5c l\u1ee5c<\/p>\n \n M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c qu\u1ea3n l\u00fd m\u1ed9t kh\u00e1ch s\u1ea1n l\u00e0 thi\u1ebft l\u1eadp th\u00e0nh c\u00f4ng m\u1ed9t d\u00f2ng kh\u00e1ch du l\u1ecbch v\u00e0 kh\u00e1ch h\u00e0ng li\u00ean t\u1ee5c \u0111\u1ebfn t\u00e0i s\u1ea3n c\u1ee7a b\u1ea1n trong su\u1ed1t c\u1ea3 n\u0103m, \u0111\u1ed3ng th\u1eddi gi\u1edbi thi\u1ec7u nhi\u1ec1u lo\u1ea1i d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m.\n <\/p>\n \n Th\u00f4ng qua c\u00e1c chi\u1ebfn l\u01b0\u1ee3c marketing, b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m n\u1ed5i b\u1eadt nh\u1eefng l\u1ee3i \u00edch m\u00e0 kh\u00e1ch \u0111\u1ebfn th\u0103m nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 v\u1edbi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c kinh doanh s\u00e1ng t\u1ea1o, b\u1ea1n c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng.\n <\/p>\n \n Cu\u1ed1i c\u00f9ng, \n Khi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n tr\u1edf n\u00ean th\u00e0nh c\u00f4ng h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 n\u00e2ng c\u1ea5p v\u00e0 t\u00ednh ph\u00ed cao h\u01a1n, tr\u1ea3 l\u01b0\u01a1ng cao h\u01a1n cho nh\u00e2n vi\u00ean v\u00e0 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n quay l\u1ea1i.\n <\/p>\n \n Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 nh\u1eefng thu\u1eadt ng\u1eef kh\u00e1c nhau cho c\u00f9ng m\u1ed9t vi\u1ec7c: qu\u1ea3n l\u00fd m\u1ed9t kh\u00e1ch s\u1ea1n. Qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef r\u1ed9ng h\u01a1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: kh\u00f4ng ch\u1ec9 kh\u00e1ch s\u1ea1n, m\u00e0 c\u00f2n nh\u00e0 h\u00e0ng, qu\u00e1n bar, qu\u00e1n c\u00e0 ph\u00ea, c\u00f4ng ty du l\u1ecbch v\u00e0 h\u01a1n th\u1ebf n\u1eefa.\n <\/p>\n Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n tr\u1edf n\u00ean d\u1ec5 d\u00e0ng<\/p>\n \n H\u1ee3p l\u00fd h\u00f3a vi\u1ec7c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, t\u0103ng doanh thu v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m T\u00ecm hi\u1ec3u th\u00eam<\/a><\/p>\n<\/p><\/div>\n \n D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef bao tr\u00f9m nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p. T\u1eeb th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng \u0111\u1ebfn du l\u1ecbch, b\u1ea5t k\u1ef3 vai tr\u00f2 n\u00e0o trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u00f2i h\u1ecfi cung c\u1ea5p d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng.\n <\/p>\n \n Qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef r\u1ed9ng. M\u1eb7c d\u00f9 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng, m\u1ed7i l\u0129nh v\u1ef1c c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft theo c\u00e1ch ri\u00eang \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 v\u00e0 ph\u1ea7n th\u01b0\u1edfng.\n <\/p>\n \n L\u0129nh v\u1ef1c th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng l\u00e0 ph\u00e2n kh\u00fac l\u1edbn nh\u1ea5t c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p theo nhi\u1ec1u c\u00e1ch.\n <\/p>\n \n C\u00e1c c\u01a1 s\u1edf d\u1ecbch v\u1ee5 nhanh tham gia cung c\u1ea5p \u0111\u1ed3 \u0103n nh\u1eb9, trong khi c\u00e1c doanh nghi\u1ec7p ph\u1ee5c v\u1ee5 \u0103n u\u1ed1ng v\u00e0 nh\u00e0 h\u00e0ng c\u00f3 th\u1ec3 nghi\u00eang v\u1ec1 tr\u1ea3i nghi\u1ec7m mang \u0111i b\u00ecnh th\u01b0\u1eddng ho\u1eb7c \u0103n u\u1ed1ng cao c\u1ea5p. N\u00f3 c\u0169ng \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p d\u01b0\u1edbi c\u00e1c doanh nghi\u1ec7p r\u1ed9ng l\u1edbn h\u01a1n nh\u01b0 s\u00e2n ch\u01a1i bowling, r\u1ea1p chi\u1ebfu phim v\u00e0 kh\u00e1ch s\u1ea1n.\n <\/p>\n \n V\u1edbi vi\u1ec7c kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i m\u1ed9t s\u1ed1 lo\u1ea1i d\u1ecbch v\u1ee5 \u0103n u\u1ed1ng t\u1eeb ch\u1ed7 \u1edf kh\u00e1ch s\u1ea1n, n\u00f3 g\u1ea7n nh\u01b0 \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t th\u00f4ng l\u1ec7 ti\u00eau chu\u1ea9n \u0111\u1ec3 cung c\u1ea5p.\n <\/p>\n \n Kh\u00f4ng ch\u1ec9 m\u1ed9t nh\u00e0 h\u00e0ng trong nh\u00e0 c\u00f3 th\u1ec3 cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng n\u00e2ng cao m\u00e0 c\u00f2n c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn m\u1ed9t ph\u1ea1m vi kh\u00e1ch h\u00e0ng r\u1ed9ng h\u01a1n, \u0111\u1eb7c bi\u1ec7t khi qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng<\/a> c\u1ee7a b\u1ea1n ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed9c l\u1eadp v\u1edbi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n \n Du l\u1ecbch kh\u00e1c v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00ec du l\u1ecbch ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t ch\u1ea5t x\u00fac t\u00e1c \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi chi nhi\u1ec1u ti\u1ec1n h\u01a1n cho c\u00e1c d\u1ecbch v\u1ee5 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. L\u0129nh v\u1ef1c du l\u1ecbch li\u00ean quan \u0111\u1ebfn c\u00e1c d\u1ecbch v\u1ee5 gi\u00fap di chuy\u1ec3n m\u1ecdi ng\u01b0\u1eddi t\u1eeb n\u01a1i n\u00e0y \u0111\u1ebfn n\u01a1i kh\u00e1c, ch\u1eb3ng h\u1ea1n nh\u01b0 xe bu\u00fdt, taxi, m\u00e1y bay, t\u00e0u h\u1ecfa, v.v.\n <\/p>\n \n C\u00e1c ho\u1ea1t \u0111\u1ed9ng thay th\u1ebf trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng d\u1ef1a v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a l\u0129nh v\u1ef1c du l\u1ecbch. C\u00e1c \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n n\u00ean ngh\u0129 \u0111\u1ebfn vi\u1ec7c s\u1eafp x\u1ebfp c\u00e1c chuy\u1ebfn tham quan ho\u1eb7c chuy\u1ebfn \u0111i cho kh\u00e1ch c\u1ee7a h\u1ecd \u0111\u1ebfn c\u00e1c \u0111i\u1ec3m tham quan \u0111\u1ecba ph\u01b0\u01a1ng. T\u1ea1o m\u1ed9t c\u1eeda h\u00e0ng m\u1ed9t c\u1eeda cho kh\u00e1ch c\u1ee7a b\u1ea1n l\u00e0 quan tr\u1ecdng \u0111\u1ec3 thu\u1eadn ti\u1ec7n.\n <\/p>\n \n L\u0129nh v\u1ef1c ch\u1ed7 \u1edf bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c l\u1ef1a ch\u1ecdn ch\u1ed7 \u1edf t\u1eeb nh\u00e0 tr\u1ecd v\u00e0 khu c\u1eafm tr\u1ea1i caravan \u0111\u1ebfn c\u00e1c khu ngh\u1ec9 d\u01b0\u1ee1ng sang tr\u1ecdng v\u00e0 kh\u00e1ch s\u1ea1n boutique. C\u00e1c doanh nghi\u1ec7p cung c\u1ea5p m\u1ed9t n\u01a1i \u0111\u1ec3 \u1edf cho m\u1ed9t ho\u1eb7c nhi\u1ec1u \u0111\u00eam l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a l\u0129nh v\u1ef1c trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\n <\/p>\n \n Lo\u1ea1i qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng n\u00e0y nh\u1eafm m\u1ee5c ti\u00eau c\u00e1c ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng kh\u00e1c d\u1ef1a tr\u00ean v\u1ecb tr\u00ed v\u00e0 nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m doanh nh\u00e2n, kh\u00e1ch du l\u1ecbch \u1edf l\u1ea1i d\u00e0i ng\u00e0y, kh\u00e1ch du l\u1ecbch ng\u00e2n s\u00e1ch v\u00e0 ng\u01b0\u1eddi \u0111i du l\u1ecbch b\u1ee5i.\n <\/p>\n \n Gi\u1ea3i tr\u00ed bao g\u1ed3m b\u1ea5t k\u1ef3 ho\u1ea1t \u0111\u1ed9ng n\u00e0o m\u00e0 m\u1ecdi ng\u01b0\u1eddi tham gia \u0111\u1ec3 ngh\u1ec9 ng\u01a1i, th\u01b0 gi\u00e3n ho\u1eb7c h\u01b0\u1edfng th\u1ee5.\n <\/p>\n \n C\u00e1c doanh nghi\u1ec7p gi\u1ea3i tr\u00ed c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c \u0111i\u1ec3m tham quan \u0111\u1eb7c bi\u1ec7t nh\u01b0 v\u01b0\u1eddn th\u00fa v\u00e0 b\u1ea3o t\u00e0ng, ho\u1eb7c c\u00e1c s\u1ef1 ki\u1ec7n xem nh\u01b0 bi\u1ec3u di\u1ec5n s\u00e2n kh\u1ea5u ho\u1eb7c tr\u00f2 ch\u01a1i th\u1ec3 thao. Ng\u00e0nh c\u00f4ng nghi\u1ec7p n\u00e0y ph\u1ea7n l\u1edbn d\u1ef1a v\u00e0o ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 thu nh\u1eadp kh\u1ea3 d\u1ee5ng.\n <\/p>\n \n Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t m\u1ed9t ph\u00f2ng tr\u00f2 ch\u01a1i, ph\u00f2ng t\u1eadp th\u1ec3 d\u1ee5c ho\u1eb7c spa t\u1ea1i ch\u1ed7 \u0111\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch \u1edf l\u1ea1i trong v\u00f9ng l\u00e2n c\u1eadn v\u00e0 khuy\u1ebfn kh\u00edch chi ti\u00eau t\u0103ng l\u00ean. V\u00ed d\u1ee5, \u0111\u1ed3 u\u1ed1ng ho\u1eb7c g\u00f3i spa.\n <\/p>\n \n N\u1ebfu ch\u00fang ta ph\u00f3ng to v\u00e0o qu\u1ea3n l\u00fd ch\u1ed7 \u1edf, n\u00f3 c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia th\u00e0nh m\u1ed9t v\u00e0i lo\u1ea1i kh\u00e1c nhau, ph\u1ea3n \u00e1nh ph\u1ea1m vi r\u1ed9ng l\u1edbn c\u1ee7a c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 th\u00e1ch th\u1ee9c m\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n tr\u00ecnh b\u00e0y.\n <\/p>\n \n Qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n t\u1eadp trung v\u00e0o ng\u00e0y qua ng\u00e0y c\u1ee7a vi\u1ec7c \u0111i\u1ec1u h\u00e0nh m\u1ed9t kh\u00e1ch s\u1ea1n.\n <\/p>\n \n Nh\u1eefng ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y n\u00e0y kh\u00e1 ph\u1ed5 bi\u1ebfn v\u00e0 v\u00e0o b\u1ea5t k\u1ef3 ng\u00e0y n\u00e0o, b\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t m\u1ed9t lo\u1ea1t c\u00e1c l\u0129nh v\u1ef1c. M\u1ed9t kh\u00eda c\u1ea1nh c\u1ed1t l\u00f5i c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n bao g\u1ed3m qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho ph\u00f2ng c\u1ee7a b\u1ea1n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1ef7 l\u1ec7 l\u1ea5p \u0111\u1ea7y mong mu\u1ed1n; tuy nhi\u00ean, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u1ee9 \u0111\u1ec1u theo th\u1ee9 t\u1ef1 cho kh\u00e1ch c\u1ee7a b\u1ea1n ho\u1eb7c t\u1ed5 ch\u1ee9c l\u1ecbch tr\u00ecnh nh\u00e2n vi\u00ean v\u00e0 d\u1ecdn d\u1eb9p. T\u1ea1o ra c\u00e1c Quy tr\u00ecnh Ho\u1ea1t \u0111\u1ed9ng Ti\u00eau chu\u1ea9n chi ti\u1ebft \u2013 SOPs<\/a> -c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 theo ti\u00eau chu\u1ea9n y\u00eau c\u1ea7u khi c\u00e1c \u01b0u ti\u00ean \u0111ang k\u00e9o b\u1ea1n \u0111i n\u01a1i kh\u00e1c.\n <\/p>\n \n Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 d\u1ec5 kh\u00f4ng? N\u00f3i chung, c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi \u0111\u00f3 s\u1ebd l\u00e0 kh\u00f4ng, m\u1eb7c d\u00f9 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u1ed9t lo\u1ea1t c\u00e1c k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n s\u1ebd th\u1ea5y nhi\u1ec7m v\u1ee5 \u00edt \u0111\u00e1ng s\u1ee3 h\u01a1n nhi\u1ec1u so v\u1edbi m\u1ed9t ng\u01b0\u1eddi thi\u1ebfu b\u1ea5t k\u1ef3 kinh nghi\u1ec7m n\u00e0o v\u1ec1 c\u00e1ch qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n.\n <\/p>\n \n K\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t trong qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 giao ti\u1ebfp. B\u1ea1n s\u1ebd \u0111\u1ed1i ph\u00f3 v\u1edbi m\u1ed9t lo\u1ea1t ng\u01b0\u1eddi, bao g\u1ed3m c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan kh\u00e1c v\u00e0 b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi bi\u1ebft vai tr\u00f2 c\u1ee7a h\u1ecd, \u0111ang \u1edf tr\u00ean c\u00f9ng m\u1ed9t trang v\u00e0 c\u00f3 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 l\u00e0m nh\u1eefng g\u00ec h\u1ecd c\u1ea7n l\u00e0m.\n <\/p>\n \n T\u00f9y thu\u1ed9c v\u00e0o chi ti\u1ebft v\u00e0 t\u00ecnh h\u00ecnh qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, c\u00e1c k\u1ef9 n\u0103ng sau \u0111\u00e2y c\u00f3 th\u1ec3 quan tr\u1ecdng:\n <\/p>\n \n Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3 cu\u1ed1i c\u00f9ng l\u00e0 v\u1ec1 vi\u1ec7c t\u1ed1i \u0111a h\u00f3a kh\u1ea3 n\u0103ng ki\u1ebfm ti\u1ec1n c\u1ee7a b\u1ea1n, \u0111i\u1ec1u n\u00e0y li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn h\u00e0ng t\u1ed3n kho ph\u00f2ng. L\u1ee3i nhu\u1eadn t\u1ed1i \u0111a ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c b\u1eb1ng c\u00e1ch b\u00e1n nh\u1eefng ph\u00f2ng \u0111\u00f3 m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u.\n <\/p>\n \n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c c\u1ea7n xem x\u00e9t \u0111\u1ec3 h\u1ed7 tr\u1ee3 chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n cho h\u00e0ng t\u1ed3n kho v\u00e0 doanh thu:\n <\/p>\n \n B\u1eb1ng c\u00e1ch bi\u1ebft bao nhi\u00eau v\u00e0 khi n\u00e0o n\u00ean t\u0103ng gi\u00e1 trong th\u1eddi k\u1ef3 cao \u0111i\u1ec3m v\u00e0 gi\u1ea3m gi\u00e1 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ph\u00f2ng \u0111\u01b0\u1ee3c thu\u00ea trong th\u1eddi k\u1ef3 th\u1ea5p \u0111i\u1ec3m, kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a l\u1ee3i nhu\u1eadn c\u1ee7a h\u1ecd.\n <\/p>\n \n Kh\u00e1ch s\u1ea1n th\u01b0\u1eddng qu\u1ea3ng c\u00e1o ph\u00f2ng c\u1ee7a h\u1ecd th\u00f4ng qua nhi\u1ec1u k\u00eanh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a ph\u1ea1m vi ti\u1ebfp c\u1eadn v\u00e0 th\u00fac \u0111\u1ea9y doanh s\u1ed1, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn.\n <\/p>\n \n Nh\u1eadn th\u1ee9c v\u1ec1 th\u1ecb tr\u01b0\u1eddng c\u1ee7a b\u1ea1n v\u00e0 s\u1edf th\u00edch, nhu c\u1ea7u v\u00e0 kh\u1ea3 n\u0103ng chi tr\u1ea3 kh\u00e1c nhau c\u1ee7a c\u00e1c nh\u00e2n kh\u1ea9u h\u1ecdc kh\u00e1c nhau l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng \u0111\u1ec3 hi\u1ec3u c\u00e1ch \u0111\u1ecbnh gi\u00e1 v\u00e0 ph\u00e2n ph\u1ed1i doanh s\u1ed1 ph\u00f2ng c\u1ee7a b\u1ea1n tr\u00ean c\u00e1c k\u00eanh kh\u00e1c nhau.\n <\/p>\n \n Qu\u1ea3n l\u00fd doanh thu l\u00e0 m\u1ed9t ph\u1ea7n r\u1ea5t l\u1edbn kh\u00e1c trong ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, v\u1edbi m\u1ee5c ti\u00eau kinh doanh ch\u00ednh t\u1eadp trung v\u00e0o c\u00e1ch \u0111\u1ec3 c\u00f3 nhi\u1ec1u ti\u1ec1n h\u01a1n.\n <\/p>\n \n B\u1ea1n s\u1ebd c\u1ea7n qu\u1ea3n l\u00fd doanh thu th\u00f4ng minh v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ecbnh gi\u00e1 n\u1ebfu b\u1ea1n mu\u1ed1n t\u1ed1i \u01b0u h\u00f3a T\u1ef7 l\u1ec7 Trung b\u00ecnh H\u00e0ng ng\u00e0y (ADR) c\u1ee7a m\u00ecnh.\n <\/p>\n \n Th\u00f4ng qua m\u1ed9t ph\u00e2n t\u00edch k\u1ef9 l\u01b0\u1ee1ng v\u1ec1 TrevPAR<\/a> c\u1ee7a b\u1ea1n, b\u1ea1n kh\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 t\u00ednh \u0111\u1ebfn m\u1ecdi c\u00e1ch m\u00e0 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n \u0111ang ki\u1ebfm ti\u1ec1n m\u00e0 c\u00f2n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c \u0111i\u1ec1u tra s\u00e2u v\u00e0o kh\u00e1ch c\u1ee7a b\u1ea1n.\n <\/p>\n \n B\u1eb1ng c\u00e1ch kh\u00e1m ph\u00e1 c\u00e1c m\u1eabu trong nh\u00e2n kh\u1ea9u h\u1ecdc, xu h\u01b0\u1edbng mua h\u00e0ng v\u00e0 \u0111\u1ecba l\u00fd c\u1ee7a kh\u00e1ch c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh marketing v\u00e0 ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh \u0111\u1ec3 tr\u00f9ng v\u1edbi s\u1ef1 bi\u1ebfn \u0111\u1ed9ng doanh thu.\n <\/p>\n \n Ngo\u00e0i vi\u1ec7c qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho ph\u00f2ng, c\u00f3 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n kh\u00e1c m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 t\u0103ng doanh thu c\u1ee7a m\u00ecnh.\n <\/p>\n \n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e2n nh\u1eafc c\u00f3 th\u1ec3 gi\u00fap t\u1ed1i \u0111a h\u00f3a c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd doanh thu kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n:\n <\/p>\n \n G\u00f3i l\u00e0 b\u1ea5t k\u1ef3 t\u1ef7 l\u1ec7 n\u00e0o gh\u00e9p ch\u1ed7 \u1edf v\u1edbi m\u1ed9t ti\u1ec7n \u00edch b\u1ed5 sung; n\u00f3 c\u00f3 th\u1ec3 l\u00e0 b\u1eefa s\u00e1ng mi\u1ec5n ph\u00ed, \u0111\u1ed7 xe mi\u1ec5n ph\u00ed, v\u00e9 v\u00e0o m\u1ed9t s\u1ef1 ki\u1ec7n\/\u0111i\u1ec3m tham quan \u0111\u1ecba ph\u01b0\u01a1ng ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 v\u00e9 m\u00e1y bay. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e1c g\u00f3i c\u1ee7a b\u1ea1n cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o.\n <\/p>\n Khuy\u1ebfn m\u00e3i l\u00e0 t\u1ef7 l\u1ec7 \u0111\u1eb7c bi\u1ec7t c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y thu\u1ed9c v\u00e0o:<\/p>\n \n – M\u00f9a ho\u1eb7c k\u1ef3 ngh\u1ec9 l\u1ec5; \n \u0110\u1ed3 th\u00eam l\u00e0 m\u1ed9t kho\u1ea3n chi ti\u00eau b\u1ed5 sung m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ec9 nh\u1eadn ra h\u1ecd mu\u1ed1n trong qu\u00e1 tr\u00ecnh \u0111\u1eb7t ph\u00f2ng.\n <\/p>\n \n \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c m\u1eb7t h\u00e0ng nh\u01b0 s\u00e2m panh v\u00e0 s\u00f4 c\u00f4 la \u0111\u01b0\u1ee3c t\u00edch tr\u1eef trong ph\u00f2ng c\u1ee7a h\u1ecd, d\u1ecbch v\u1ee5 \u0111\u01b0a \u0111\u00f3n t\u1eeb s\u00e2n bay ho\u1eb7c c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 l\u1edbp h\u1ecdc th\u1ec3 d\u1ee5c.\n <\/p>\n \n B\u00e1n v\u00e9 cho c\u00e1c s\u1ef1 ki\u1ec7n \u0111\u1ecba ph\u01b0\u01a1ng, c\u00e1c chuy\u1ebfn tham quan ho\u1eb7c cung c\u1ea5p d\u1ecbch v\u1ee5 cho thu\u00ea xe l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111i\u1ec3m b\u00e1n h\u00e0ng t\u1ed1t \u0111\u1ec3 t\u0103ng doanh thu c\u1ee7a b\u1ea1n tr\u00ean m\u1ed7i kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 cung c\u1ea5p s\u1ef1 h\u00e0i l\u00f2ng v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.\n <\/p>\n \n N\u1ebfu b\u1ea1n cung c\u1ea5p cho kh\u00e1ch c\u1ee7a b\u1ea1n c\u01a1 h\u1ed9i mua c\u00e1c s\u1ea3n ph\u1ea9m k\u00edch th\u01b0\u1edbc \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a c\u00e1c ti\u1ec7n nghi mi\u1ec5n ph\u00ed c\u1ee7a b\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 d\u1ea7u g\u1ed9i, d\u1ea7u x\u1ea3 v\u00e0 x\u00e0 ph\u00f2ng ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 \u00e1o cho\u00e0ng t\u1eafm v\u00e0 kh\u0103n t\u1eafm bi\u1ec3n, t\u00e1c ph\u1ea9m ngh\u1ec7 thu\u1eadt, \u0111\u1ed3 v\u1ea3i, v.v., n\u00f3 c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y doanh thu b\u1ed5 sung v\u00e0o kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n \n N\u1ebfu kh\u00e1ch c\u1ee7a b\u1ea1n cho b\u1ea1n ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c khi ho\u00e0n th\u00e0nh k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd, h\u00e3y khuy\u1ebfn kh\u00edch h\u1ecd chia s\u1ebb kinh nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi gia \u0111\u00ecnh v\u00e0 b\u1ea1n b\u00e8, c\u00e1c trang web \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn v\u00e0 tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 th\u00fac \u0111\u1ea9y nhi\u1ec1u \u0111\u1eb7t ph\u00f2ng v\u00e0 nh\u1eadn bi\u1ebft th\u01b0\u01a1ng hi\u1ec7u h\u01a1n.\n <\/p>\n \n B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng m\u00e3 khuy\u1ebfn m\u00e3i<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1 cho l\u1ea7n \u0111\u1eb7t ph\u00f2ng ti\u1ebfp theo c\u1ee7a h\u1ecd v\u1edbi b\u1ea1n. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 khuy\u1ebfn kh\u00edch kinh doanh l\u1eb7p l\u1ea1i m\u00e0 c\u00f2n gi\u00fap kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n duy tr\u00ec t\u1ef7 l\u1ec7 l\u1ea5p \u0111\u1ea7y \u1ed5n \u0111\u1ecbnh.\n <\/p>\n \n M\u1ed9t s\u1ed1 kh\u00e1ch du l\u1ecbch kh\u00f4ng c\u00f3 m\u1ed9t h\u00e0nh tr\u00ecnh c\u1ed1 \u0111\u1ecbnh ho\u1eb7c c\u1ed1 g\u1eafng gi\u1eef m\u1ed9t s\u1ed1 linh ho\u1ea1t v\u1edbi l\u1ecbch tr\u00ecnh c\u1ee7a h\u1ecd; h\u00e3y t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i n\u00e0y b\u1eb1ng c\u00e1ch cung c\u1ea5p cho kh\u00e1ch h\u00e0ng m\u1ed9t kho\u1ea3n gi\u1ea3m gi\u00e1 cho m\u1ed9t \u0111\u00eam \u1edf th\u00eam \u0111\u1ec3 khuy\u1ebfn kh\u00edch h\u1ecd \u1edf l\u1ea1i l\u00e2u h\u01a1n, gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 l\u1ea5p \u0111\u1ea7y v\u00e0 doanh thu gia t\u0103ng c\u1ee7a b\u1ea1n.\n <\/p>\n \n M\u1ecdi ng\u01b0\u1eddi, do b\u1ea3n ch\u1ea5t l\u00e0 con ng\u01b0\u1eddi, \u0111\u1ec1u m\u1eafc sai l\u1ea7m. M\u1ed9t s\u1ed1 sai l\u1ea7m c\u00f3 h\u1eadu qu\u1ea3 t\u1ed3i t\u1ec7 h\u01a1n nh\u1eefng sai l\u1ea7m kh\u00e1c v\u00e0 t\u00f9y thu\u1ed9c v\u00e0o ng\u00e0nh c\u00f4ng nghi\u1ec7p, ph\u1ea3n \u1ee9ng d\u1eef d\u1ed9i c\u00f3 th\u1ec3 t\u1eeb nh\u1ecf \u0111\u1ebfn th\u1ea3m kh\u1ed1c, kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn b\u1ea1n m\u00e0 c\u1ea3 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.\n <\/p>\n \n Trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u1ea7u h\u1ebft m\u1ecdi th\u1ee9 \u0111\u1ec1u xoay quanh kh\u00e1ch h\u00e0ng v\u00e0 ch\u1ec9 x\u1ea3y ra l\u00e0 h\u1ecd l\u00e0 b\u00ean nhanh nh\u1ea5t ch\u1ec9 ra b\u1ea5t k\u1ef3 sai s\u00f3t n\u00e0o. C\u0169ng c\u00f3 r\u1ea5t nhi\u1ec1u l\u1ea7n b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n l\u00e0 kh\u00f4ng t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh cho ph\u00f9 h\u1ee3p v\u00e0 kh\u00f4ng t\u1eadn d\u1ee5ng t\u1ed1i \u0111a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.\n <\/p>\n Ch\u00fang t\u00f4i \u0111\u00e3 li\u1ec7t k\u00ea m\u01b0\u1eddi l\u1ed7i ph\u1ed5 bi\u1ebfn h\u00e0ng \u0111\u1ea7u c\u1ee7a m\u00ecnh \u0111\u1ec3 tr\u00e1nh.<\/p>\n \n M\u1ed9t trang web tr\u00f4ng \u0111\u1eb9p m\u1eaft v\u1edbi m\u1ed9t thi\u1ebft k\u1ebf \u01b0a th\u00edch v\u00e0 c\u00e1c t\u00ednh n\u0103ng tuy\u1ec7t \u0111\u1eb9p kh\u00f4ng c\u00f3 ngh\u0129a l\u00fd g\u00ec \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng n\u1ebfu h\u1ecd kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y chi ti\u1ebft li\u00ean h\u1ec7 c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ecba ch\u1ec9 ho\u1eb7c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i tr\u00ean trang ch\u1ee7.\n <\/p>\n \n Kh\u00e1ch du l\u1ecbch c\u00f3 t\u1ea5t c\u1ea3 c\u00e1c lo\u1ea1i c\u00e2u h\u1ecfi, m\u1ed9t s\u1ed1 trong \u0111\u00f3 d\u1ec5 d\u00e0ng th\u1ea3o lu\u1eadn h\u01a1n qua m\u1ed9t cu\u1ed9c g\u1ecdi \u0111\u1ec3 l\u00e0m r\u00f5 ngay l\u1eadp t\u1ee9c. Nh\u1eefng l\u1ea7n kh\u00e1c, m\u1ecdi ng\u01b0\u1eddi ch\u1ec9 th\u00edch \u0111\u1eb7t ph\u00f2ng qua \u0111i\u1ec7n tho\u1ea1i, v\u00ec v\u1eady vi\u1ec7c c\u00f3 s\u1eb5n chi ti\u1ebft li\u00ean h\u1ec7 l\u00e0 b\u1eaft bu\u1ed9c.\n <\/p>\n \n Nhi\u1ec1u ng\u01b0\u1eddi \u0111\u1eb7t k\u1ef3 ngh\u1ec9 trong kho\u1ea3ng th\u1eddi gian t\u1eeb 9 gi\u1edd s\u00e1ng \u2013 5 gi\u1edd chi\u1ec1u, t\u1ee9c l\u00e0 gi\u1edd l\u00e0m vi\u1ec7c. \u0110i\u1ec1u cu\u1ed1i c\u00f9ng h\u1ecd c\u1ea7n l\u00e0 m\u00e1y t\u00ednh c\u1ee7a h\u1ecd b\u1eaft \u0111\u1ea7u ph\u00e1t qu\u1ea3ng c\u00e1o ho\u1eb7c \u00e2m nh\u1ea1c xung quanh v\u0103n ph\u00f2ng. \u0110i\u1ec1u \u0111\u1ea7u ti\u00ean h\u1ecd s\u1ebd l\u00e0m l\u00e0 \u0111\u00f3ng trang web c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng h\u1ecd s\u1ebd kh\u00f4ng quay l\u1ea1i.\n <\/p>\n \n Th\u1eadt tuy\u1ec7t v\u1eddi khi s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 m\u1ed9t con \u0111\u01b0\u1eddng marketing nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n s\u1eed d\u1ee5ng n\u00f3 \u0111\u00fang c\u00e1ch. B\u1ea1n mu\u1ed1n \u0111\u1ea3m b\u1ea3o b\u1ea1n s\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 m\u1ed9t con \u0111\u01b0\u1eddng kh\u00e1c \u0111\u1ec3 h\u01b0\u1edbng l\u01b0u l\u01b0\u1ee3ng truy c\u1eadp \u0111\u1ebfn trang web v\u00e0 trang \u0111\u1eb7t ph\u00f2ng c\u1ee7a b\u1ea1n, kh\u00f4ng ph\u1ea3i \u0111i kh\u1ecfi ch\u00fang. M\u1ed9t sai l\u1ea7m ph\u1ed5 bi\u1ebfn m\u00e0 c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n m\u1eafc ph\u1ea3i l\u00e0 g\u1eedi kh\u00e1ch truy c\u1eadp trang web \u0111i \u0111\u1ebfn c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a h\u1ecd ngay sau khi m\u1ed9t kh\u00e1ch truy c\u1eadp \u0111\u00e3 \u0111\u1ebfn trang ch\u1ee7.\n <\/p>\n \n B\u1ea1n c\u1ea7n suy ngh\u0129 v\u1ec1 vi\u1ec7c c\u00f3 bao nhi\u00eau ng\u01b0\u1eddi th\u1ef1c t\u1ebf s\u1ebd quay l\u1ea1i m\u1ed9t khi h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn YouTube ch\u1eb3ng h\u1ea1n.\n <\/p>\n \n Th\u1ef1c s\u1ef1 kh\u00f4ng c\u00f3 l\u00fd do g\u00ec \u0111\u1ec3 \u0111\u1ea7u t\u01b0 v\u00e0o m\u1ed9t thi\u1ebft k\u1ebf trang web tuy\u1ec7t v\u1eddi n\u1ebfu nh\u1eefng b\u1ee9c \u1ea3nh b\u1ea1n t\u00edch h\u1ee3p v\u00e0o ch\u1ee7 \u0111\u1ec1 thi\u1ebfu ch\u1ea5t l\u01b0\u1ee3ng. Kh\u00e1ch du l\u1ecbch mu\u1ed1n xem nh\u1eefng g\u00ec h\u1ecd \u0111ang tr\u1ea3 ti\u1ec1n v\u00e0 n\u1ebfu h\u00ecnh \u1ea3nh b\u1ecb h\u1ea1t, m\u1edd ho\u1eb7c \u0111\u01b0\u1ee3c \u0111\u00f3ng khung k\u00e9m, h\u1ecd s\u1ebd kh\u00f4ng v\u1ed9i v\u00e0ng \u0111\u1eb7t ph\u00f2ng.\n <\/p>\n \n Tr\u1ea3 ti\u1ec1n cho m\u1ed9t nhi\u1ebfp \u1ea3nh gia chuy\u00ean nghi\u1ec7p \u0111\u00e1ng gi\u00e1 t\u1eebng xu v\u00e0 b\u1ea1n c\u0169ng n\u00ean c\u1eadp nh\u1eadt h\u00ecnh \u1ea3nh c\u1ee7a m\u00ecnh sau m\u1ed7i v\u00e0i n\u0103m (ho\u1eb7c m\u1ed7i khi b\u1ea1n l\u00e0m m\u1edbi trang web c\u1ee7a m\u00ecnh).\n <\/p>\n \n Kh\u00f4ng ai th\u00edch ph\u1ea3i t\u1ea3i xu\u1ed1ng m\u1ed9t PDF v\u1ec1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c m\u00e1y t\u00ednh c\u1ee7a h\u1ecd v\u00e0 n\u00f3 ch\u1ec9 d\u1eabn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng k\u00e9m. N\u1ebfu m\u1ed9t kh\u00e1ch du l\u1ecbch mu\u1ed1n xem menu c\u1ee7a nh\u00e0 h\u00e0ng kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n ch\u1eb3ng h\u1ea1n, h\u1ecd s\u1ebd c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 tr\u00ean trang web c\u1ee7a b\u1ea1n. B\u1eaft h\u1ecd t\u1ea3i xu\u1ed1ng t\u00e0i li\u1ec7u r\u1ea5t c\u00f3 th\u1ec3 s\u1ebd khi\u1ebfn ng\u01b0\u1eddi d\u00f9ng tr\u00e1nh xa m\u1ed9t chuy\u1ec3n \u0111\u1ed5i.\n <\/p>\n \n Khi b\u1ea1n k\u1ebft n\u1ed1i v\u1edbi c\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn th\u1ee7 c\u00f4ng ho\u1eb7c th\u00f4ng qua qu\u1ea3n l\u00fd k\u00eanh<\/a>, v\u1eabn c\u00f2n quan tr\u1ecdng \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 nghi\u00ean c\u1ee9u. B\u1ea1n ph\u1ea3i nh\u00ecn xa h\u01a1n b\u1ed1n ho\u1eb7c n\u0103m k\u00eanh l\u1edbn nh\u1ea5t v\u00e0 t\u00ecm c\u00e1c \u0111\u1ed1i t\u00e1c ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi th\u1ecb tr\u01b0\u1eddng m\u1ee5c ti\u00eau v\u00e0 v\u1ecb tr\u00ed th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n \n \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u00f3 kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c \u0111\u1eb7t ph\u00f2ng m\u1ed9t ph\u00f2ng kh\u00e1ch s\u1ea1n; h\u1ecd \u0111ang tr\u1ea3 ti\u1ec1n cho m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi \u0111i\u1ec3m \u0111\u1ebfn. S\u1ebd l\u00e0 m\u1ed9t sai l\u1ea7m n\u1ebfu kh\u00f4ng t\u1eadn d\u1ee5ng \u0111i\u1ec1u n\u00e0y. \u0110\u1ea3m b\u1ea3o b\u1ea1n h\u1ee3p t\u00e1c v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111\u1ecba ph\u01b0\u01a1ng v\u00e0 ch\u1ea1y c\u00e1c khuy\u1ebfn m\u00e3i v\u00e0 g\u00f3i xung quanh c\u00e1c s\u1ef1 ki\u1ec7n v\u00e0 \u0111i\u1ec3m tham quan \u0111\u1ecba ph\u01b0\u01a1ng.\n <\/p>\n \n \u0110\u00e1nh gi\u00e1 l\u00e0 m\u1ed9t trong nh\u1eefng kh\u00eda c\u1ea1nh quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 danh ti\u1ebfng th\u01b0\u01a1ng hi\u1ec7u l\u00e0 r\u1ea5t quan tr\u1ecdng n\u1ebfu b\u1ea1n mu\u1ed1n gi\u1eef cho c\u00e1c \u0111\u1eb7t ph\u00f2ng ti\u1ebfp t\u1ee5c \u0111\u1ebfn v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng.\n <\/p>\n \n \u0110i\u1ec1u t\u1ed3i t\u1ec7 nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m l\u00e0 im l\u1eb7ng tr\u1ef1c tuy\u1ebfn khi m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 v\u00e0 ph\u1ea3n h\u1ed3i tr\u00ean c\u00e1c trang web nh\u01b0 TripAdvisor ho\u1eb7c c\u00e1c trang truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a b\u1ea1n. B\u1ea1n c\u1ea7n ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch si\u00eang n\u0103ng cho c\u1ea3 \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c.\n <\/p>\n \n Gi\u00e1 m\u00e0 m\u1ecdi ng\u01b0\u1eddi s\u1eb5n s\u00e0ng tr\u1ea3 cho ph\u00f2ng kh\u00e1ch s\u1ea1n c\u1ee7a h\u1ecd s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o xu h\u01b0\u1edbng cung v\u00e0 c\u1ea7u theo th\u1eddi gian. T\u00ednh m\u00f9a v\u1ee5 quan tr\u1ecdng v\u00e0 b\u1ea1n s\u1ebd ph\u1ea3i thay \u0111\u1ed5i t\u1ef7 l\u1ec7 m\u1ed9t s\u1ed1 l\u1ea7n trong su\u1ed1t c\u1ea3 n\u0103m \u0111\u1ec3 ph\u1ea3n \u00e1nh h\u00e0nh vi mua v\u00e0 \u0111i\u1ec1u ki\u1ec7n th\u1ecb tr\u01b0\u1eddng. \u0110i\u1ec1u n\u00e0y t\u1ea1o th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong k\u1ebf ho\u1ea1ch b\u00e1n h\u00e0ng v\u00e0 marketing c\u1ee7a b\u1ea1n khi k\u1ebft h\u1ee3p v\u1edbi ng\u00e0y v\u00e0 th\u1eddi gian ph\u00e1t h\u00e0nh c\u00e1c g\u00f3i v\u00e0 khuy\u1ebfn m\u00e3i.\n <\/p>\n \n M\u1ed9t trong nh\u1eefng ph\u00e0n n\u00e0n ph\u1ed5 bi\u1ebfn nh\u1ea5t t\u1eeb kh\u00e1ch h\u00e0ng l\u00e0 v\u1ec1 ph\u00f2ng b\u1ea9n ho\u1eb7c s\u1ef1 kh\u00f4ng s\u1ea1ch s\u1ebd n\u00f3i chung c\u1ee7a kh\u00e1ch s\u1ea1n. Kh\u00f4ng bao gi\u1edd n\u00ean c\u00f3 b\u1ea5t k\u1ef3 s\u1ef1 t\u1eaft khi n\u00f3i \u0111\u1ebfn bu\u1ed3ng ph\u00f2ng v\u00e0 d\u1ecdn d\u1eb9p. Kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 v\u1ec1 s\u1ee9c kh\u1ecfe v\u00e0 an to\u00e0n, m\u00e0 b\u1ea1n c\u00f2n m\u1edf ra cho m\u00ecnh m\u1ed9t tr\u1eadn l\u0169 \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c.\n <\/p>\n \n T\u1ea5t nhi\u00ean, c\u00f3 r\u1ea5t nhi\u1ec1u c\u1ea1m b\u1eaby kh\u00e1c m\u00e0 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 ph\u1ea3i \u0111\u1ed1i m\u1eb7t, v\u00ec v\u1eady b\u1ea1n ph\u1ea3i lu\u00f4n si\u00eang n\u0103ng v\u00e0 t\u00ecm c\u00e1ch t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh c\u1ee7a m\u00ecnh, gi\u1ea3m r\u1ee7i ro sai l\u1ea7m c\u00f3 th\u1ec3 khi\u1ebfn b\u1ea1n m\u1ea5t ti\u1ec1n.\n <\/p>\n \n Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3 b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch \u0111\u00e1nh gi\u00e1 m\u1ecdi kh\u00eda c\u1ea1nh v\u00e0 x\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed c\u00e1c khu v\u1ef1c b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ti\u1ec1n b\u1ea1c trong khi t\u0103ng hi\u1ec7u qu\u1ea3.\n <\/p>\n \n Nh\u1eefng thay \u0111\u1ed5i nh\u1ecf nh\u01b0ng \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ed1i v\u1edbi c\u00e1c chi ph\u00ed kinh doanh l\u1edbn nh\u1ea5t c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 g\u1eb7t h\u00e1i nh\u1eefng ph\u1ea7n th\u01b0\u1edfng l\u1edbn trong su\u1ed1t m\u1ed9t n\u0103m t\u00e0i ch\u00ednh.\n <\/p>\n \n C\u00e1c \u0111\u1ed9i ng\u0169 marketing v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ea7n h\u1ee3p t\u00e1c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng ch\u00ednh, cho d\u00f9 \u0111\u00f3 l\u00e0 \u0111\u1ecba l\u00fd, nh\u00e2n kh\u1ea9u h\u1ecdc ho\u1eb7c h\u00e0nh vi.\n <\/p>\n \n X\u00e1c \u0111\u1ecbnh c\u00e1c ph\u00e2n kh\u00fac n\u00e0y cho ph\u00e9p h\u1ecd d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u d\u1ef1a tr\u00ean c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i. C\u00e1c \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n sau \u0111\u00f3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c cung c\u1ea5p cho kh\u00e1ch c\u1ee5 th\u1ec3 c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 khuy\u1ebfn m\u00e3i ph\u00f9 h\u1ee3p v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m. Vi\u1ec7c th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c n\u00e0y c\u00f3 th\u1ec3 mang l\u1ea1i doanh thu t\u1ed1i \u0111a v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch.\n <\/p>\n \n Do \u0111\u00f3, c\u1ea3 hai \u0111\u1ed9i ng\u0169 n\u00e0y n\u00ean l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 thu th\u1eadp t\u1eadp th\u1ec3 t\u1ea5t c\u1ea3 d\u1eef li\u1ec7u li\u00ean quan v\u00e0 t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c marketing v\u00e0 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 nh\u1ea5t. Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3 n\u1eb1m \u1edf vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng ch\u00ednh trong d\u1eef li\u1ec7u v\u00e0 s\u1eed d\u1ee5ng ch\u00fang \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i \u00edch kinh doanh.\n <\/p>\n \n V\u1edbi th\u00f4ng tin tr\u01b0\u1edbc m\u1eaft b\u1ea1n, c\u00e1c chi\u1ebfn l\u01b0\u1ee3c marketing c\u1ee7a b\u1ea1n n\u00ean nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u0103ng doanh thu c\u1ee7a b\u1ea1n.\n <\/p>\n \n Trong khi RevPAR<\/a> l\u00e0 m\u1ed9t s\u1ed1 li\u1ec7u c\u00f3 gi\u00e1 tr\u1ecb trong vi\u1ec7c \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, m\u1ed9t m\u00ecnh n\u00f3 kh\u00f4ng th\u1ec3 gi\u00fap b\u1ea1n t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n. \u0110\u00e2y l\u00e0 n\u01a1i GOPPAR<\/a> c\u1ee7a b\u1ea1n ph\u00e1t huy t\u00e1c d\u1ee5ng, n\u00e2ng cao d\u1eef li\u1ec7u hi\u1ec7n c\u00f3 b\u1eb1ng c\u00e1ch bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i kh\u00e1c nhau nh\u01b0 lao \u0111\u1ed9ng, ti\u1ec7n nghi v\u00e0 chi ph\u00ed th\u1ef1c ph\u1ea9m. N\u00f3 cung c\u1ea5p m\u1ed9t hi\u1ec7u su\u1ea5t d\u00f2ng d\u01b0\u1edbi c\u00f9ng c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n v\u00e0 cho ph\u00e9p b\u1ea1n c\u00f3 m\u1ed9t c\u00e1i nh\u00ecn r\u1ed9ng h\u01a1n v\u1ec1 l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n nh\u01b0 m\u1ed9t doanh nghi\u1ec7p. B\u1eb1ng c\u00e1ch cung c\u1ea5p m\u1ed9t b\u1ee9c tranh s\u00e2u s\u1eafc v\u1ec1 s\u1ee9c kh\u1ecfe kinh doanh c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c m\u1ea1nh m\u1ebd h\u01a1n \u0111\u1ec3 ti\u1ebfn l\u00ean ph\u00eda tr\u01b0\u1edbc. M\u1ed9t s\u1ed1 \u0111i\u1ec1u quan tr\u1ecdng c\u1ea7n xem x\u00e9t l\u00e0:\n <\/p>\n \n Qu\u1ea3n l\u00fd m\u1ed9t kh\u00e1ch s\u1ea1n kh\u00f4ng ph\u1ea3i ch\u1ec9 l\u00e0 qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n v\u1eadt ch\u1ea5t, m\u00e0 c\u00f2n l\u00e0 qu\u1ea3n l\u00fd nh\u1eefng th\u1ee9 v\u00f4 h\u00ecnh nh\u01b0 danh ti\u1ebfng, \u0111i\u1ec1u n\u00e0y d\u1ec5 d\u00e0ng b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong su\u1ed1t giai \u0111o\u1ea1n \u0111\u1eb7t ph\u00f2ng ban \u0111\u1ea7u cho \u0111\u1ebfn nh\u1eefng \u0111\u00e1nh gi\u00e1 h\u1ecd \u0111\u1ec3 l\u1ea1i sau khi kh\u1edfi h\u00e0nh.\n <\/p>\n \n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n theo c\u00e1ch n\u00e2ng cao c\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n \n Trong kh\u00e1ch s\u1ea1n, kh\u00e1ch c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi nhi\u1ec1u nh\u00e2n vi\u00ean kh\u00e1c nhau trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd, c\u00f3 ngh\u0129a l\u00e0 h\u1ecd kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng t\u1ea1o th\u00e0nh m\u1ed9t k\u1ebft n\u1ed1i c\u00e1 nh\u00e2n. H\u1ecd c\u00f3 th\u1ec3 ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e2u h\u01a1n cho c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng khi nh\u00e2n vi\u00ean kh\u00f4ng nh\u1edb s\u1edf th\u00edch c\u1ee7a h\u1ecd.\n <\/p>\n \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch s\u1ea1n c\u00e1 nh\u00e2n h\u00f3a b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3.<\/p>\n \n C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch s\u1ea1n trong m\u1ecdi kh\u00eda c\u1ea1nh khi n\u00f3i \u0111\u1ebfn c\u00e1 nh\u00e2n h\u00f3a kh\u00e1ch h\u00e0ng. N\u00f3 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng, bao g\u1ed3m c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m trong ph\u00f2ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi n\u00f3i \u0111\u1ebfn vi\u1ec7c t\u0103ng t\u1ed1c d\u1ecbch v\u1ee5 ph\u00f2ng ho\u1eb7c quy tr\u00ecnh d\u1ecdn d\u1eb9p. \u1ede ph\u1ea7n cu\u1ed1i, vi\u1ec7c \u0111\u1eb7t ph\u00f2ng v\u00e0 c\u00e1c k\u00eanh ph\u00e2n ph\u1ed1i \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng, v\u00ec v\u1eady b\u1ea1n c\u00f3 th\u1ec3 d\u00e0nh nhi\u1ec1u th\u1eddi gian h\u01a1n cho tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch.\n <\/p>\n \n H\u00e3y c\u1ed1 g\u1eafng \u0111\u1ea3m b\u1ea3o b\u1ea1n cung c\u1ea5p cho m\u1ed7i kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n nh\u1eefng g\u00ec h\u1ecd c\u1ea7n, ngay c\u1ea3 khi \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 th\u1ef1c hi\u1ec7n vi\u1ec7c nh\u1eadn ph\u00f2ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng m\u1eb7c d\u00f9 kh\u00f4ng ph\u1ea3i ai c\u0169ng mu\u1ed1n. M\u1ed9t s\u1ed1 kh\u00e1ch c\u00f3 th\u1ec3 mu\u1ed1n \u00edt li\u00ean l\u1ea1c, m\u1ec7t m\u1ecfi sau khi \u0111i du l\u1ecbch v\u00e0 ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 mu\u1ed1n \u0111\u1ebfn ph\u00f2ng c\u1ee7a h\u1ecd nhanh nh\u1ea5t c\u00f3 th\u1ec3; nh\u1eefng kh\u00e1ch kh\u00e1c th\u00edch t\u01b0\u01a1ng t\u00e1c v\u1edbi con ng\u01b0\u1eddi. \u0110\u00f3 l\u00e0 v\u1ec1 nh\u1eefng g\u00ec t\u1ed1t nh\u1ea5t cho t\u1eebng kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n c\u00e1 nh\u00e2n.\n <\/p>\n \n B\u1ea1n n\u00ean kh\u00e1m ph\u00e1 c\u00f4ng ngh\u1ec7 m\u1edbi, c\u1ea3 ph\u00eda tr\u01b0\u1edbc v\u00e0 ph\u00eda sau, n\u1ebfu b\u1ea1n hy v\u1ecdng c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Kh\u00f4ng ch\u1ec9 \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 trong vi\u1ec7c cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a m\u00e0 c\u00f2n c\u1ea3 l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00f3i chung.\n <\/p>\n \n Kh\u00f4ng c\u00f3 g\u00ec l\u00e0m kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng h\u01a1n m\u1ed9t nh\u00e2n vi\u00ean lu\u00f4n c\u1ea7n ph\u1ea3i th\u00f4ng b\u00e1o \u0111i\u1ec1u g\u00ec \u0111\u00f3 v\u1edbi ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a h\u1ecd tr\u01b0\u1edbc khi cung c\u1ea5p b\u1ea5t k\u1ef3 ph\u1ea3n h\u1ed3i h\u1eefu \u00edch n\u00e0o. Kh\u00f4ng ch\u1ec9 \u0111i\u1ec1u n\u00e0y t\u1ed1n nhi\u1ec1u th\u1eddi gian h\u01a1n, m\u00e0 n\u00f3 c\u00f2n khi\u1ebfn nh\u00e2n vi\u00ean tr\u00f4ng kh\u00f4ng \u0111\u1ee7 n\u0103ng l\u1ef1c. Trao quy\u1ec1n cho t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi c\u00e1c k\u1ef9 n\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0o th\u1eddi \u0111i\u1ec3m kh\u00f3 kh\u0103n c\u1ee7a h\u1ecd v\u00e0 duy tr\u00ec danh ti\u1ebfng v\u1ec1 vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi.\n <\/p>\n \n M\u1ed9t v\u00ed d\u1ee5 tuy\u1ec7t v\u1eddi l\u00e0 The Ritz-Carlton Hotel Company, n\u01a1i ngay c\u1ea3 nh\u00e2n vi\u00ean theo gi\u1edd c\u0169ng \u0111\u01b0\u1ee3c ph\u00e9p chi t\u1edbi 2.000 \u0111\u00f4 la cho m\u1ed7i kh\u00e1ch \u0111\u1ec3 gi\u1ea3i quy\u1ebft b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 ho\u1eb7c s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng n\u00e0o c\u00f3 th\u1ec3 ph\u00e1t sinh, m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i xin ph\u00e9p ho\u1eb7c li\u00ean quan \u0111\u1ebfn qu\u1ea3n l\u00fd. B\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i t\u1eadp trung v\u00e0o kh\u00eda c\u1ea1nh ti\u1ec1n b\u1ea1c nh\u01b0 v\u1eady, \u0111\u00f3 l\u00e0 \u0111i\u1ec3m m\u1ea5u ch\u1ed1t; \u0111\u00f3 l\u00e0 ki\u1ebfn th\u1ee9c v\u00e0 s\u1ef1 t\u1ef1 tin m\u00e0 nh\u00e2n vi\u00ean mang theo b\u00e2y gi\u1edd cho ph\u00e9p c\u00e1c gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng cho kh\u00e1ch.\n <\/p>\n \n Khi t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n thu\u00ea c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m ph\u00f9 h\u1ee3p trong nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. C\u00e1c nh\u00e2n vi\u00ean t\u1ed1t nh\u1ea5t th\u1ec3 hi\u1ec7n ni\u1ec1m \u0111am m\u00ea v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u00e0 mong mu\u1ed1n ch\u00e2n th\u00e0nh \u0111\u1ec3 l\u00e0m cho m\u1ecdi ng\u01b0\u1eddi h\u1ea1nh ph\u00fac. Trong khi ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn l\u00e0 m\u1ed9t n\u01a1i m\u00e0 c\u00e1c k\u1ef9 n\u0103ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c h\u1ecdc trong c\u00f4ng vi\u1ec7c, th\u00ec c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ec3 thu\u00ea nh\u00e2n vi\u00ean ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n r\u1ea5t nghi\u00eam t\u00fac. N\u1ebfu ai \u0111\u00f3 b\u1ea1n thu\u00ea kh\u00f4ng th\u1ec3 hi\u1ec7n m\u1ed9t t\u00ednh c\u00e1ch t\u1ed1t, l\u00e0m sao h\u1ecd c\u00f3 th\u1ec3 x\u1eed l\u00fd nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng kh\u00f3 t\u00ednh m\u1ed9t c\u00e1ch th\u00edch h\u1ee3p?\n <\/p>\n \n \u0110\u1ec3 ch\u1ec9 ra m\u1ed9t v\u00e0i \u0111i\u1ec1u, m\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m c\u1ea7n thi\u1ebft m\u00e0 m\u1ed9t kh\u00e1ch s\u1ea1n n\u00ean t\u00ecm th\u1ea5y trong nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh bao g\u1ed3m:\n <\/p>\n \n C\u00e1c doanh nghi\u1ec7p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 kh\u00e1ch s\u1ea1n c\u00f3 nguy c\u01a1 n\u1ebfu h\u1ecd kh\u00f4ng t\u1eadp trung s\u1ef1 ch\u00fa \u00fd v\u00e0o c\u00e1c \u0111\u00e1nh gi\u00e1 v\u00e0 ki\u1ec3m so\u00e1t qu\u1ea3n l\u00fd danh ti\u1ebfng c\u1ee7a h\u1ecd.\n <\/p>\n \n Vi\u1ec7c kh\u00f4ng gi\u00e1m s\u00e1t, qu\u1ea3n l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i ph\u1ea3n h\u1ed3i s\u1ebd l\u00e0m sai l\u1ec7ch chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f4ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 cung c\u1ea5p cho nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng \u0111\u1ea1n d\u01b0\u1ee3c cho ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c tr\u00ean c\u00e1c trang web du l\u1ecbch v\u00e0 truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i.\n <\/p>\n \n","protected":false},"excerpt":{"rendered":" “`html Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n: \u00dd Ngh\u0129a, C\u00e1c Lo\u1ea1i H\u00ecnh v\u00e0 Ho\u1ea1t \u0110\u1ed9ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 vi\u1ec7c gi\u00e1m s\u00e1t m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 t\u0103ng tr\u01b0\u1edfng v\u00e0 ph\u00e1t tri\u1ec3n \u1ed5n \u0111\u1ecbnh. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m qu\u1ea3n l\u00fd m\u1ecdi th\u1ee9 li\u00ean quan \u0111\u1ebfn […]<\/p>\n","protected":false},"author":1,"featured_media":448248,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-448320","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=448320"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448320\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/448248"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=448320"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=448320"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=448320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}T\u1ea7m Quan Tr\u1ecdng C\u1ee7a Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
S\u1ef1 Kh\u00e1c Bi\u1ec7t Gi\u1eefa Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n v\u00e0 Qu\u1ea3n L\u00fd D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng<\/h3>\n
\n kh\u00e1ch h\u00e0ng v\u1edbi n\u1ec1n t\u1ea3ng th\u00f4ng minh c\u1ee7a SiteMinder.\n <\/p>\n<\/p>\n<\/p><\/div>\n
C\u00e1c B\u1ed9 Ph\u1eadn Kh\u00e1c Nhau Trong Ho\u1ea1t \u0110\u1ed9ng Qu\u1ea3n L\u00fd D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng<\/h2>\n
1. Th\u1ef1c Ph\u1ea9m v\u00e0 \u0110\u1ed3 U\u1ed1ng<\/h3>\n
2. Du L\u1ecbch<\/h3>\n
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C\u00e1c Lo\u1ea1i Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
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\n T\u1ed5ng gi\u00e1m \u0111\u1ed1c c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c giao nhi\u1ec7m v\u1ee5 gi\u00e1m s\u00e1t t\u1ea5t c\u1ea3 c\u00e1c lo\u1ea1i qu\u1ea3n l\u00fd kh\u00e1c nhau \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea d\u01b0\u1edbi \u0111\u00e2y.
\n <\/span>\n <\/li>\n
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\n T\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 c\u1ee7a kh\u00e1ch s\u1ea1n, nhi\u1ec7m v\u1ee5 qu\u1ea3n l\u00fd doanh thu c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c giao cho t\u1ed5ng gi\u00e1m \u0111\u1ed1c ho\u1eb7c cho m\u1ed9t nh\u00e2n vi\u00ean t\u00e0i ch\u00ednh chuy\u00ean d\u1ee5ng.
\n <\/span>\n <\/li>\n
\n
\n B\u00e1n h\u00e0ng l\u00e0 huy\u1ebft m\u1ea1ch c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o v\u00e0 m\u1ed9t s\u1ed1 s\u1ebd thu\u00ea m\u1ed9t \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng chuy\u00ean d\u1ee5ng \u0111\u1ec3 th\u00fac \u0111\u1ea9y nhi\u1ec1u doanh nghi\u1ec7p h\u01a1n.
\n <\/span>\n <\/li>\n
\n
\n M\u1eb7t kh\u00e1c c\u1ee7a \u0111\u1ed3ng ti\u1ec1n b\u00e1n h\u00e0ng, marketing \u0111\u1ea3m b\u1ea3o kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 m\u1ed9t d\u00f2ng kh\u00e1ch quan t\u00e2m \u1ed5n \u0111\u1ecbnh.
\n <\/span>\n <\/li>\n
\n
\n Ngay sau khi m\u1ed9t ph\u00f2ng \u0111\u01b0\u1ee3c b\u00e1n, c\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng \u0111\u00f3 b\u1eaft \u0111\u1ea7u.
\n <\/span>\n <\/li>\n
\n
\n Khu\u00f4n m\u1eb7t con ng\u01b0\u1eddi c\u1ee7a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, qu\u1ea3n l\u00fd l\u1ec5 t\u00e2n l\u00e0 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.
\n <\/span>\n <\/li>\n
\n
\n T\u1eeb l\u00e0m v\u01b0\u1eddn \u0111\u1ebfn s\u1eeda ch\u1eefa, qu\u1ea3n l\u00fd b\u1ea3o tr\u00ec t\u00e0i s\u1ea3n l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 quan tr\u1ecdng trong b\u1ea5t k\u1ef3 doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n n\u00e0o.
\n <\/span>\n <\/li>\n
\n
\n L\u00ean danh s\u00e1ch nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd bi\u1ebft khi n\u00e0o v\u00e0 \u1edf \u0111\u00e2u \u0111\u1ec3 d\u1ecdn d\u1eb9p, c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c kh\u00f3 kh\u0103n v\u00e0 t\u1ed1n th\u1eddi gian \u0111\u00e1ng ng\u1ea1c nhi\u00ean.
\n <\/span>\n <\/li>\n
\n
\n Kh\u00e1ch s\u1ea1n c\u00f3 nh\u00e0 h\u00e0ng v\u00e0 qu\u00e1n bar t\u1ea1i ch\u1ed7 v\u1ec1 c\u01a1 b\u1ea3n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p trong m\u1ed9t doanh nghi\u1ec7p.
\n <\/span>\n <\/li>\n
\n
\n V\u1edbi r\u1ea5t nhi\u1ec1u nh\u00e2n vi\u00ean c\u1ea7n xem x\u00e9t, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 c\u00f3 th\u1ec3 l\u00e0 r\u1ea5t quan tr\u1ecdng trong c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn h\u01a1n.
\n <\/span>\n <\/li>\n<\/ul>\nQu\u1ea3n L\u00fd Ho\u1ea1t \u0110\u1ed9ng Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec?<\/h2>\n
<\/p>\n
Y\u00eau C\u1ea7u Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n: C\u00e1c K\u1ef9 N\u0103ng C\u1ea7n Thi\u1ebft Cho Vai Tr\u00f2<\/h2>\n
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C\u00e1c Nguy\u00ean T\u1eafc C\u01a1 B\u1ea3n V\u1ec1 Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n Cho H\u00e0ng T\u1ed3n Kho Ph\u00f2ng<\/h2>\n
1. \u0110\u1ecbnh Gi\u00e1<\/h3>\n
2. Ph\u00e2n Ph\u1ed1i<\/h3>\n
3. Ph\u00e2n Kh\u00fac Th\u1ecb Tr\u01b0\u1eddng<\/h3>\n
C\u00e1c Chi\u1ebfn L\u01b0\u1ee3c Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n \u0110\u1ec3 T\u0103ng Doanh Thu<\/h2>\n
1. G\u00f3i, Khuy\u1ebfn M\u00e3i v\u00e0 \u0110\u1ed3 Th\u00eam<\/h3>\n
\n
\n – N\u1ebfu kh\u00e1ch l\u00e0 VIP; ho\u1eb7c,
\n
\n – B\u1ea1n mu\u1ed1n t\u1eadn d\u1ee5ng m\u1ed9t s\u1ef1 ki\u1ec7n.
\n
\n – B\u1ea1n th\u1eadm ch\u00ed c\u00f3 th\u1ec3 c\u1ee5 th\u1ec3 h\u01a1n b\u1eb1ng c\u00e1ch cung c\u1ea5p nh\u1eefng th\u1ee9 nh\u01b0 khuy\u1ebfn m\u00e3i ch\u1ec9 d\u00e0nh cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng.\n <\/p>\n2. S\u1ef1 Ki\u1ec7n v\u00e0 C\u00e1c Chuy\u1ebfn Tham Quan<\/h3>\n
3. B\u00e1n C\u00e1c S\u1ea3n Ph\u1ea9m Kh\u00e1ch S\u1ea1n C\u1ee7a B\u1ea1n<\/h3>\n
4. Gi\u1edbi Thi\u1ec7u v\u00e0 Kinh Doanh Tr\u1edf L\u1ea1i<\/h3>\n
5. Ch\u1ed7 \u1ede Cho Kh\u00e1ch Du L\u1ecbch Linh Ho\u1ea1t<\/h3>\n
Nh\u1eefng Sai L\u1ea7m C\u1ea7n Tr\u00e1nh Trong Qu\u1ea3n L\u00fd Ho\u1ea1t \u0110\u1ed9ng Kh\u00e1ch S\u1ea1n<\/h2>\n
1. Kh\u00f4ng Cung C\u1ea5p Th\u00f4ng Tin Li\u00ean H\u1ec7 C\u01a1 B\u1ea3n<\/h3>\n
2. B\u00f9 Nh\u00ecn Trang Web \u2013 Video v\u00e0 \u00c2m Nh\u1ea1c T\u1ef1 \u0110\u1ed9ng Ph\u00e1t<\/h3>\n
3. S\u1eed D\u1ee5ng M\u1ea1ng X\u00e3 H\u1ed9i K\u00e9m<\/h3>\n
4. \u1ea2nh Ch\u1ea5t L\u01b0\u1ee3ng Th\u1ea5p<\/h3>\n
5. T\u1ea3i Xu\u1ed1ng Cho Th\u00f4ng Tin \u0110\u01a1n Gi\u1ea3n<\/h3>\n
6. K\u1ebft N\u1ed1i V\u1edbi C\u00e1c K\u00eanh Ph\u00e2n Ph\u1ed1i Sai<\/h3>\n
7. B\u1ecf Qua Ti\u1ec1m N\u0103ng C\u1ee7a Khu V\u1ef1c \u0110\u1ecba Ph\u01b0\u01a1ng<\/h3>\n
8. B\u1ecf Qua C\u1ea3 Ph\u1ea3n H\u1ed3i T\u00edch C\u1ef1c v\u00e0 Ti\u00eau C\u1ef1c<\/h3>\n
9. Kh\u00f4ng T\u00ednh \u0110\u1ebfn T\u00ednh M\u00f9a V\u1ee5<\/h3>\n
10. Ti\u00eau Chu\u1ea9n Bu\u1ed3ng Ph\u00f2ng T\u1ed3i<\/h3>\n
\u0110i\u1ec1u Ch\u1ec9nh Ho\u1ea1t \u0110\u1ed9ng Kh\u00e1ch S\u1ea1n V\u00e0 C\u00e1c Chi\u1ebfn L\u01b0\u1ee3c Marketing<\/h2>\n
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\n \u2013 N\u1ebfu d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n cho th\u1ea5y r\u1eb1ng m\u1ed9t s\u1ed1 giai \u0111o\u1ea1n theo m\u00f9a nh\u1ea5t \u0111\u1ecbnh y\u00eau c\u1ea7u nhi\u1ec1u nh\u00e2n vi\u00ean h\u01a1n, h\u00e3y ngh\u0129 \u0111\u1ebfn vi\u1ec7c gi\u1ea3m nh\u00e2n vi\u00ean trong m\u00f9a th\u1ea5p \u0111i\u1ec3m.\n <\/li>\n
\n \u2013 N\u1ebfu b\u1ea1n nh\u1eadn th\u1ea5y r\u1eb1ng kh\u00e1ch n\u1eef t\u01b0\u01a1ng quan v\u1edbi nhi\u1ec1u doanh thu b\u00e1n l\u1ebb h\u01a1n trong kh\u00e1ch s\u1ea1n, h\u00e3y ngh\u0129 \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c khuy\u1ebfn m\u00e3i trong c\u00e1c giai \u0111o\u1ea1n n\u00e0y \u0111\u1ec3 t\u0103ng doanh s\u1ed1 h\u01a1n n\u1eefa.\n <\/li>\n
\n \u2013 C\u00e1c ch\u1ee9c n\u0103ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ee7ng c\u1ed1 \u0111\u00e1ng k\u1ec3 b\u1eb1ng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c marketing \u0111\u01b0\u1ee3c tinh ch\u1ec9nh v\u00e0 \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p.\n <\/li>\n<\/ul>\nC\u00e1ch H\u1ee3p L\u00fd H\u00f3a Ho\u1ea1t \u0110\u1ed9ng Kh\u00e1ch S\u1ea1n v\u00e0 C\u1ea3i Thi\u1ec7n Danh Ti\u1ebfng C\u1ee7a B\u1ea1n<\/h2>\n
1. Tr\u1ea3i Nghi\u1ec7m C\u00e1 Nh\u00e2n H\u00f3a<\/h3>\n
2. D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng<\/h3>\n
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3. \u0110\u00e1nh Gi\u00e1 Tr\u1ef1c Tuy\u1ebfn<\/h3>\n