{"id":448198,"date":"2025-03-07T18:26:31","date_gmt":"2025-03-07T18:26:31","guid":{"rendered":"https:\/\/otavietnam.com\/dao-tao-nhan-vien-khach-san-chuong-trinh-noi-dung-chi-tiet-va-hieu-qua-2\/"},"modified":"2025-03-07T18:26:31","modified_gmt":"2025-03-07T18:26:31","slug":"dao-tao-nhan-vien-khach-san-chuong-trinh-noi-dung-chi-tiet-va-hieu-qua-2","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/dao-tao-nhan-vien-khach-san-chuong-trinh-noi-dung-chi-tiet-va-hieu-qua-2\/","title":{"rendered":"\u0110\u00e0o T\u1ea1o Nh\u00e2n Vi\u00ean Kh\u00e1ch S\u1ea1n: Ch\u01b0\u01a1ng Tr\u00ecnh, N\u1ed9i Dung Chi Ti\u1ebft v\u00e0 Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

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\n<\/p>\n

\u0110\u00e0o T\u1ea1o Nh\u00e2n Vi\u00ean Kh\u00e1ch S\u1ea1n: Ch\u01b0\u01a1ng Tr\u00ecnh v\u00e0 N\u1ed9i Dung Chi Ti\u1ebft<\/h1>\n

Gi\u1edbi Thi\u1ec7u v\u1ec1 \u0110\u00e0o T\u1ea1o Nh\u00e2n Vi\u00ean Kh\u00e1ch S\u1ea1n<\/h2>\n
\n \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang bi\u1ec7t nh\u1eb1m cung c\u1ea5p cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 v\u1eadn h\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t
\n kh\u00e1ch s\u1ea1n<\/span>. \u0110\u00e2y l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea1n trong ng\u00e0nh kinh doanh \u0111\u1eb7c th\u00f9 n\u00e0y.
\n <\/span>\n <\/p>\n
\n C\u00e1c kh\u00e1ch s\u1ea1n<\/span> l\u00e0 nh\u1eefng doanh nghi\u1ec7p \u0111a d\u1ea1ng, \u0111\u00f2i h\u1ecfi nhi\u1ec1u k\u1ef9 n\u0103ng kh\u00e1c nhau. Ch\u00ednh v\u00ec v\u1eady, \u0111\u00e0o t\u1ea1o trong ng\u00e0nh kh\u00e1ch s\u1ea1n<\/span> l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea1n.<\/span\n >\n <\/p>\n
\n Ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Ch\u1eafc h\u1eb3n ai trong ch\u00fang ta c\u0169ng c\u00f3 nh\u1eefng k\u1ef7 ni\u1ec7m kh\u00f3 qu\u00ean v\u1ec1 nh\u1eefng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n<\/span> tuy\u1ec7t v\u1eddi \u2013 \u0111\u00f4i khi \u0111\u00f3 ch\u00ednh l\u00e0 l\u00fd do ch\u00fang ta gia nh\u1eadp ng\u00e0nh n\u00e0y \u2013 v\u00e0 th\u01b0\u1eddng th\u00ec, lu\u00f4n c\u00f3 m\u1ed9t nh\u00e2n vi\u00ean l\u00e0 trung t\u00e2m c\u1ee7a tr\u1ea3i nghi\u1ec7m \u0111\u00f3.
\n Theo 78%<\/a> s\u1ed1 ng\u01b0\u1eddi, d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t khi l\u1ef1a ch\u1ecdn kh\u00e1ch s\u1ea1n<\/span>. \u0110\u1ea3m b\u1ea3o \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean xu\u1ea5t s\u1eafc gi\u00fap b\u1ea1n d\u1eabn d\u1eaft m\u1ed9t \u0111\u1ed9i ng\u0169 m\u1ea1nh m\u1ebd<\/a>, c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb cho kh\u00e1ch h\u00e0ng.<\/span\n >\n <\/p>\n
\n V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra nh\u1eefng k\u1ef7 ni\u1ec7m \u0111\u1eb9p cho kh\u00e1ch h\u00e0ng \u1edf quy m\u00f4 l\u1edbn, cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n<\/span> tuy\u1ec7t v\u1eddi m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n v\u00e0 \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n \u0111\u1ec3 tr\u1edf n\u00ean n\u1ed5i b\u1eadt?<\/span\n >\n <\/p>\n
\n Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd th\u1ea3o lu\u1eadn v\u1ec1 c\u00e1ch \u00e1p d\u1ee5ng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n<\/span> \u0111\u1ec3 mang l\u1ea1i l\u1ee3i \u00edch cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m h\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n, c\u00e1c y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi v\u00e0 c\u00e1c m\u1eb9o \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t m\u00f4i tr\u01b0\u1eddng th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n.<\/strong>\n <\/p>\n

T\u1ea1i sao \u0110\u00e0o t\u1ea1o l\u1ea1i Quan tr\u1ecdng trong Ng\u00e0nh Kh\u00e1ch s\u1ea1n?<\/h2>\n
\n L\u00fd do quan tr\u1ecdng nh\u1ea5t khi\u1ebfn \u0111\u00e0o t\u1ea1o quan tr\u1ecdng trong ng\u00e0nh kh\u00e1ch s\u1ea1n<\/span> l\u00e0 v\u00ec n\u00f3 gi\u00fap c\u00e1c kh\u00e1ch s\u1ea1n<\/span> ki\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ec1n h\u01a1n.<\/span\n >\n <\/p>\n
\n Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n, gi\u00fap gi\u1ea3m chi ph\u00ed nh\u00e2n c\u00f4ng. Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, gi\u00fap x\u00e2y d\u1ef1ng danh ti\u1ebfng cho kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n v\u00e0 thu h\u00fat nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n (c\u1ea3 kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 kh\u00e1ch h\u00e0ng c\u0169).<\/span\n >\n <\/p>\n
\n M\u1ed9t trong nh\u1eefng m\u1ee5c ti\u00eau kh\u00e1c c\u1ee7a \u0111\u00e0o t\u1ea1o trong ng\u00e0nh kh\u00e1ch s\u1ea1n<\/span> l\u00e0 \u0111\u1ea3m b\u1ea3o b\u1ea1n tu\u00e2n th\u1ee7 c\u00e1c quy t\u1eafc v\u00e0 quy \u0111\u1ecbnh \u0111\u1ec3 gi\u1eef an to\u00e0n cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean, t\u1eeb c\u00e1c quy tr\u00ecnh kh\u1ea9n c\u1ea5p \u0111\u1ebfn x\u1eed l\u00fd th\u1ef1c ph\u1ea9m an to\u00e0n.<\/span\n >\n <\/p>\n
\n C\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean \u0111\u1ea3m b\u1ea3o \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n v\u1eadn h\u00e0nh tr\u01a1n tru, thay v\u00ec ph\u1ea3i li\u00ean t\u1ee5c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a m\u00ecnh.<\/span\n >\n <\/p>\n
L\u1ee3i \u00edch c\u1ee7a Ch\u01b0\u01a1ng tr\u00ecnh \u0110\u00e0o t\u1ea1o Kh\u00e1ch s\u1ea1n<\/h2>\n
\n Thay v\u00ec ch\u1ec9 l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng gi\u1edbi thi\u1ec7u, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n<\/span> t\u1ed1t l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c v\u00e0 th\u1ec3 hi\u1ec7n l\u1ee3i \u00edch c\u1ee7a n\u00f3 theo nhi\u1ec1u c\u00e1ch m\u1ed7i ng\u00e0y:<\/span\n >\n <\/p>\n
1. Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng quay tr\u1edf l\u1ea1i<\/h3>\n
\n C\u00e1c kh\u00e1ch s\u1ea1n<\/span> n\u1eb1m trong ng\u00e0nh d\u1ecbch v\u1ee5, nh\u01b0ng ngay c\u1ea3 b\u00ean ngo\u00e0i ng\u00e0nh d\u1ecbch v\u1ee5, c\u00e1c c\u00f4ng ty d\u1eabn \u0111\u1ea7u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec1u v\u01b0\u1ee3t tr\u1ed9i h\u01a1n \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh g\u1ea7n 80%.<\/a><\/span\n >\n <\/p>\n
2. Ni\u1ec1m t\u1ef1 h\u00e0o v\u00e0 ti\u1ec1n boa<\/h3>\n
\n Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c tr\u1ef1c ti\u1ebfp \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean. \u0110i\u1ec1u n\u00e0y \u00e1p d\u1ee5ng v\u01b0\u1ee3t ra ngo\u00e0i t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp khi b\u1ea1n ngh\u0129 \u0111\u1ebfn nh\u00e2n vi\u00ean ti\u1ebfp theo ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng n\u00e0y l\u1ea7n \u0111\u1ea7u ti\u00ean, ng\u01b0\u1eddi v\u1eabn b\u1ecb \u1ea3nh h\u01b0\u1edfng t\u00edch c\u1ef1c b\u1edfi m\u1ed9t t\u01b0\u01a1ng t\u00e1c tuy\u1ec7t v\u1eddi tr\u01b0\u1edbc \u0111\u00f3. Nh\u00e2n vi\u00ean vui v\u1ebb \u0111\u1ed3ng ngh\u0129a v\u1edbi t\u1ef7 l\u1ec7 ngh\u1ec9 vi\u1ec7c th\u1ea5p h\u01a1n.<\/span\n >\n <\/p>\n
3. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi \u0111\u1ecbnh h\u00ecnh th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n<\/h3>\n
\n Cho d\u00f9 \u0111\u00f3 l\u00e0 \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn, \u0111\u00e1nh gi\u00e1 ho\u1eb7c \u0111\u1ec1 xu\u1ea5t tr\u1ef1c ti\u1ebfp, kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb c\u00f3 t\u00e1c \u0111\u1ed9ng v\u01b0\u1ee3t ra ngo\u00e0i th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd. Trung b\u00ecnh, m\u1ed9t kh\u00e1ch h\u00e0ng s\u1ebd k\u1ec3 cho ch\u00edn ng\u01b0\u1eddi v\u1ec1 m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c, nh\u01b0ng c\u00f3 l\u1ebd quan tr\u1ecdng h\u01a1n, h\u1ecd s\u1ebd k\u1ec3 cho 16 ng\u01b0\u1eddi v\u1ec1 m\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c<\/a>.<\/span\n >\n <\/p>\n
4. Ti\u00eau chu\u1ea9n c\u1ee7a b\u1ea1n t\u0103ng l\u00ean<\/h3>\n
\n S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t m\u1ee5c ti\u00eau di \u0111\u1ed9ng. B\u1eb1ng c\u00e1ch li\u00ean t\u1ee5c t\u1eadp trung v\u00e0o s\u1ef1 xu\u1ea5t s\u1eafc v\u00e0 \u0111\u00e0o t\u1ea1o, b\u1ea1n lu\u00f4n \u0111\u1ed3ng b\u1ed9 v\u1edbi nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh nhanh h\u01a1n \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/span\n >\n <\/p>\n
5. Ng\u0103n ng\u1eeba c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n<\/h3>\n
\n C\u00f3 l\u1ebd gi\u00e1 tr\u1ecb l\u1edbn nh\u1ea5t c\u1ee7a \u0111\u00e0o t\u1ea1o l\u00e0 ng\u0103n ng\u1eeba nh\u1eefng \u0111i\u1ec1u sai s\u00f3t x\u1ea3y ra, b\u1edfi v\u00ec vi\u1ec7c s\u1eeda ch\u1eefa sai l\u1ea7m t\u1ed1n k\u00e9m v\u00e0 \u0111\u01a1n gi\u1ea3n l\u00e0 qu\u00e1 mu\u1ed9n. C\u00e1c th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n, c\u00f3 quy\u1ec1n h\u1ea1n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh t\u1ed1t c\u00f3 th\u1ec3 ng\u0103n ng\u1eeba nh\u1eefng sai l\u1ea7m t\u1ed1n k\u00e9m x\u1ea3y ra.<\/span\n >\n <\/p>\n
\u00dd t\u01b0\u1edfng K\u1ebf ho\u1ea1ch \u0110\u00e0o t\u1ea1o Kh\u00e1ch s\u1ea1n<\/h2>\n
\n T\u1eeb \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n<\/span> sang tr\u1ecdng \u0111\u1ebfn gi\u1edbi thi\u1ec7u t\u1ea1i nh\u00e0 ngh\u1ec9 B&B, c\u00e1ch m\u1ecdi ng\u01b0\u1eddi h\u1ecdc v\u00e0 ti\u1ebfp thu th\u00f4ng tin kh\u00e1c nhau t\u1eeb ng\u01b0\u1eddi n\u00e0y sang ng\u01b0\u1eddi kh\u00e1c. \u0110i\u1ec3m chung duy nh\u1ea5t l\u00e0 t\u1ea5t c\u1ea3 h\u1ecd \u0111\u1ec1u y\u00eau c\u1ea7u s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng, \u0111\u1ea7u v\u00e0o ho\u1eb7c ti\u1ebfp x\u00fac.<\/span\n >\n <\/p>\n
\n Gi\u00e1o vi\u00ean bi\u1ebft chuy\u1ec3n \u0111\u1ed5i h\u1ecdc sinh t\u1eeb c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 l\u1eafng nghe sang c\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u1ef1c h\u00e0nh, sang m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 kh\u00e1c, t\u1ea5t c\u1ea3 \u0111\u1ec1u t\u1eadp trung v\u00e0o c\u00f9ng m\u1ed9t ch\u1ee7 \u0111\u1ec1. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c nhau, m\u1ecdi lo\u1ea1i ng\u01b0\u1eddi h\u1ecdc \u0111\u1ec1u c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n.<\/span\n >\n <\/p>\n
\n Trong c\u00e1c kh\u00e1ch s\u1ea1n<\/span>, c\u00f3 m\u1ed9t s\u1ed1 c\u00e1ch kh\u00e1c nhau \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n h\u1ecdc t\u1eadp v\u00e0 thu h\u00fat m\u1ecdi lo\u1ea1i ng\u01b0\u1eddi h\u1ecdc. H\u00e3y xem m\u1ed9t s\u1ed1 \u00fd t\u01b0\u1edfng v\u1ec1 vi\u1ec7c tri\u1ec3n khai k\u1ebf ho\u1ea1ch \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n<\/span> b\u00ean d\u01b0\u1edbi.<\/span\n >\n <\/p>\n
\u0110\u1ecbnh h\u01b0\u1edbng<\/h3>\n
\n \u0110\u1ecbnh h\u01b0\u1edbng c\u00f3 th\u1ec3 d\u1ef1a tr\u00ean phong c\u00e1ch l\u1edbp h\u1ecdc nhi\u1ec1u h\u01a1n ho\u1eb7c l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a chuy\u1ebfn \u0111i b\u1ed9 t\u00f9y thu\u1ed9c v\u00e0o s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u00e0 l\u01b0\u1ee3ng th\u00f4ng tin \u00e1p d\u1ee5ng cho m\u1ecdi ng\u01b0\u1eddi, ch\u1eb3ng h\u1ea1n nh\u01b0 l\u1ecbch s\u1eed, v\u0103n h\u00f3a v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a kh\u00e1ch s\u1ea1n<\/span>.<\/span\n >\n <\/p>\n
\n N\u00f3 c\u0169ng c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 c\u1ea5u tr\u00fac nh\u00f3m, c\u00e1c tuy\u1ebfn leo thang v\u00e0 xem x\u00e9t c\u00e1c ch\u00ednh s\u00e1ch chung.<\/span\n >\n <\/p>\n
\n Trong qu\u00e1 tr\u00ecnh \u0111\u1ecbnh h\u01b0\u1edbng, nh\u00e2n vi\u00ean th\u01b0\u1eddng l\u1eafng nghe nhi\u1ec1u n\u1ed9i dung \u0111\u00e3 \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb cho h\u1ecd, m\u00e0 kh\u00f4ng ch\u1ee7 \u0111\u1ed9ng tham gia.<\/span\n >\n <\/p>\n
\n N\u1ebfu h\u1ecd c\u00f3 nh\u1eefng ng\u01b0\u1eddi \u0111\u1ed3ng nghi\u1ec7p m\u1edbi b\u1eaft \u0111\u1ea7u trong th\u1eddi gian n\u00e0y, ngay c\u1ea3 t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c, n\u00f3 c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m g\u1eafn k\u1ebft m\u1ea1nh m\u1ebd v\u00e0 x\u00e2y d\u1ef1ng m\u1ea1ng l\u01b0\u1edbi n\u1ed9i b\u1ed9 c\u1ee7a h\u1ecd; m\u1ed9t l\u1ee3i \u00edch v\u00f4 gi\u00e1 \u0111\u1ec3 \u0111\u01b0a \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n \u0111\u1ebfn g\u1ea7n nhau h\u01a1n.<\/span\n >\n <\/p>\n
L\u00e0m vi\u1ec7c d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t<\/h3>\n
\n \u0110\u1ec3 b\u1eaft \u0111\u1ea7u qu\u00e1 tr\u00ecnh tham gia v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y, l\u00e0m vi\u1ec7c d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tuy\u1ec7t v\u1eddi s\u1eed d\u1ee5ng c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf t\u1ea1i ch\u1ed7 \u0111\u1ec3 d\u1ea1y: l\u1ee3i \u00edch l\u00e0 tr\u1ea3i nghi\u1ec7m khi m\u1ecdi th\u1ee9 di\u1ec5n ra theo k\u1ebf ho\u1ea1ch v\u00e0 khi c\u00e1c k\u1ebf ho\u1ea1ch ph\u1ea3i \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh.<\/span\n >\n <\/p>\n
\n Ngo\u00e0i ra, \u0111\u00f3 c\u0169ng l\u00e0 c\u00e1ch nhanh nh\u1ea5t \u0111\u1ec3 \u0111\u1ec1 ngh\u1ecb ai \u0111\u00f3 b\u01b0\u1edbc l\u00ean v\u00e0 thay phi\u00ean nhau.<\/span\n >\n <\/p>\n
\n L\u00e0m vi\u1ec7c d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t kh\u00f4ng n\u00ean gi\u1edbi h\u1ea1n ch\u1ec9 \u1edf m\u1ed9t ho\u1eb7c b\u1ed9 ph\u1eadn c\u1ee7a ri\u00eang h\u1ecd. B\u1eb1ng c\u00e1ch xem c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c ho\u1ea1t \u0111\u1ed9ng, nh\u00e2n vi\u00ean s\u1ebd ph\u00e1t tri\u1ec3n s\u1ef1 hi\u1ec3u bi\u1ebft v\u1ec1 c\u00e1c quy tr\u00ecnh v\u00e0 \u0111i\u1ec3m \u00e1p l\u1ef1c \u0111\u1ed9c \u0111\u00e1o c\u1ee7a nhau, \u0111\u1ed3ng th\u1eddi c\u00f3 \u0111\u01b0\u1ee3c ngu\u1ed3n c\u1ea3m h\u1ee9ng t\u1eeb c\u00e1ch c\u00e1c \u0111\u1ed9i kh\u00e1c x\u1eed l\u00fd nh\u1eefng \u0111i\u1ec1u b\u1ea5t ng\u1edd.<\/span\n >\n <\/p>\n
\n D\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi l\u00e0 m\u1ed9t b\u1ee9c tranh gh\u00e9p \u0111\u01b0\u1ee3c t\u1ea1o th\u00e0nh t\u1eeb nhi\u1ec1u t\u01b0\u01a1ng t\u00e1c. H\u00e3y \u0111\u1ec3 \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n nh\u00ecn th\u1ea5y b\u1ee9c tranh l\u1edbn h\u01a1n.<\/span\n >\n <\/p>\n
S\u1ed5 tay<\/h3>\n
\n \u0110\u1ec3 tra c\u1ee9u th\u00f4ng tin v\u1ec1 c\u00e1c quy tr\u00ecnh v\u00e0 ch\u00ednh s\u00e1ch th\u00f4ng th\u01b0\u1eddng, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean n\u00ean bao g\u1ed3m vi\u1ec7c b\u00e0n giao m\u1ed9t cu\u1ed1n s\u1ed5 tay ho\u1eb7c t\u00e0i li\u1ec7u b\u1ea3n c\u1ee9ng kh\u00e1c m\u00e0 h\u1ecd c\u00f3 th\u1ec3 tham kh\u1ea3o. Tr\u00ean th\u1ef1c t\u1ebf, \u1edf m\u1ee9c 65%, ph\u1ea7n l\u1edbn ch\u00fang ta l\u00e0 nh\u1eefng ng\u01b0\u1eddi h\u1ecdc tr\u1ef1c quan<\/a>. V\u00ec v\u1eady, cho d\u00f9 \u0111\u00f3 l\u00e0 quy tr\u00ecnh \u0111\u0103ng k\u00fd c\u1ee7a b\u1ea1n hay danh s\u00e1ch c\u00e1c gi\u00e1 tr\u1ecb, vi\u1ec7c \u0111\u01b0a m\u1ecdi th\u1ee9 v\u00e0o v\u0103n b\u1ea3n, b\u1ea3n \u0111\u1ed3 ho\u1eb7c s\u01a1 \u0111\u1ed3 \u0111\u1ec1u quan tr\u1ecdng. V\u00e2ng, ngay c\u1ea3 khi ch\u00fang thay \u0111\u1ed5i.<\/span\n >\n <\/p>\n
Hu\u1ea5n luy\u1ec7n li\u00ean t\u1ee5c & chia s\u1ebb th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/h3>\n
\n C\u00f3 l\u1ebd ph\u1ea7n quan tr\u1ecdng nh\u1ea5t c\u1ee7a v\u0103n h\u00f3a \u0111\u00e0o t\u1ea1o l\u00e0 hu\u1ea5n luy\u1ec7n li\u00ean t\u1ee5c v\u00e0 chia s\u1ebb th\u01b0\u1eddng xuy\u00ean c\u00e1c th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t: kh\u00e1 \u0111\u01a1n gi\u1ea3n, n\u00f3 truy\u1ec1n \u0111\u1ea1t r\u1eb1ng vi\u1ec7c h\u1ecdc kh\u00f4ng bao gi\u1edd k\u1ebft th\u00fac. M\u1ecdi th\u00e0nh vi\u00ean trong kh\u00e1ch s\u1ea1n<\/span> \u0111\u1ec1u c\u00f3 nhi\u1ec1u \u0111i\u1ec1u \u0111\u1ec3 h\u1ecdc.<\/span\n >\n <\/p>\n
\n \u0110\u1ec3 t\u00ecm ki\u1ebfm nh\u1eefng hu\u1ea5n luy\u1ec7n vi\u00ean tuy\u1ec7t v\u1eddi, h\u00e3y t\u00ecm nh\u1eefng th\u00e0nh vi\u00ean trong \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n t\u1ef1 nhi\u00ean h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c gi\u00fap \u0111\u1ee1 \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a h\u1ecd, ho\u1eb7c y\u00eau c\u1ea7u nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u00e0nh t\u00edch h\u00e0ng \u0111\u1ea7u c\u1ee7a b\u1ea1n chia s\u1ebb m\u1ed9t s\u1ed1 th\u00f4ng tin chi ti\u1ebft trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng nh\u00f3m.<\/span\n >\n <\/p>\n
\n B\u1eb1ng c\u00e1ch bi\u1ebfn vi\u1ec7c chia s\u1ebb th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a c\u00e1c cu\u1ed9c h\u1ecdp \u0111\u1ee9ng l\u00ean ho\u1eb7c b\u00e0n giao gi\u1eefa c\u00e1c ca l\u00e0m vi\u1ec7c, n\u00f3 s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a v\u0103n h\u00f3a c\u1ee7a b\u1ea1n, li\u00ean t\u1ee5c ph\u1ea3n \u00e1nh v\u1ec1 nh\u1eefng b\u00e0i h\u1ecdc v\u00e0 x\u00e2y d\u1ef1ng tr\u00ean nh\u1eefng th\u00e0nh c\u00f4ng.<\/span\n >\n <\/p>\n
$\"H\u00ecnh$ <\/p>\n
M\u1eabu ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n cho c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nhau<\/h2>\n
\n B\u1ea1n n\u00ean \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nh\u1eefng ch\u1ee7 \u0111\u1ec1 \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n<\/span> n\u00e0o khi b\u1ea1n gi\u00e1o d\u1ee5c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh? H\u00e3y c\u00f9ng xem m\u1ed9t v\u00e0i m\u1eabu b\u00e1o c\u00e1o \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n<\/span> \u0111\u1ec3 t\u00ecm hi\u1ec3u.<\/span\n >\n <\/p>\n
\n
\u0110\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n t\u1ea1i qu\u1ea7y l\u1ec5 t\u00e2n:<\/b>
\n L\u00e0 b\u1ed9 m\u1eb7t c\u1ee7a kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n, nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ee7a b\u1ea1n \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c cung c\u1ea5p \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean tuy\u1ec7t v\u1eddi, v\u00ec v\u1eady n\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. H\u1ecd c\u0169ng c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m l\u1ec5 t\u00e2n c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.
\n <\/span><\/li>\n
\u0110\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n bu\u1ed3ng ph\u00f2ng:<\/b>
\n \u0110\u00e0o t\u1ea1o bu\u1ed3ng ph\u00f2ng n\u00ean t\u1eadp trung v\u00e0o c\u00e1c quy tr\u00ecnh. N\u00f3 n\u00ean t\u1eadp trung v\u00e0o c\u00e1c chi\u1ebfn l\u01b0\u1ee3c l\u00e0m s\u1ea1ch hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t, v\u00e0 ph\u1ea3i bao g\u1ed3m b\u1ea5t k\u1ef3 quy t\u1eafc v\u00e0 quy \u0111\u1ecbnh li\u00ean quan n\u00e0o v\u1ec1 l\u00e0m s\u1ea1ch.
\n <\/span><\/li>\n
\u0110\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n v\u1ec1 th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng<\/a>:<\/b>
\n T\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ebfn an to\u00e0n th\u1ef1c ph\u1ea9m, \u0111\u1ebfn d\u1ecbch v\u1ee5 c\u00f3 tr\u00e1ch nhi\u1ec7m v\u1ec1 r\u01b0\u1ee3u, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u1ec1 th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng c\u00f3 th\u1ec3 kh\u00e1 \u0111a d\u1ea1ng.
\n <\/span><\/li>\n
\u0110\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n v\u1ec1 s\u1ee9c kh\u1ecfe v\u00e0 an to\u00e0n:<\/b>
\n H\u00e3y ch\u1eafc ch\u1eafn tham kh\u1ea3o \u00fd ki\u1ebfn ch\u00ednh quy\u1ec1n \u0111\u1ecba ph\u01b0\u01a1ng c\u1ee7a b\u1ea1n \u0111\u1ec3 hi\u1ec3u tr\u00e1ch nhi\u1ec7m v\u1ec1 s\u1ee9c kh\u1ecfe v\u00e0 an to\u00e0n c\u1ee7a b\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c quy tr\u00ecnh kh\u1ea9n c\u1ea5p.
\n <\/span><\/li>\n
\u0110\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n v\u1ec1 b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb:<\/b>
\n L\u00e0m th\u1ebf n\u00e0o nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap mang l\u1ea1i nhi\u1ec1u doanh nghi\u1ec7p h\u01a1n, ngo\u00e0i vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi? \u0110\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n v\u1ec1 b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi.
\n <\/span><\/li>\n<\/ul>\n
L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 m\u1ed9t bu\u1ed5i \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch?<\/h2>\n
\n C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t trong qu\u00e1 kh\u1ee9 v\u00e0 hi\u1ec7n t\u1ea1i cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn tho\u00e1ng qua v\u1ec1 t\u00e2m tr\u00ed v\u00e0 \u01b0u ti\u00ean c\u1ee7a kh\u00e1ch kh\u00e1ch s\u1ea1n<\/span><\/a>: c\u00f3 l\u1ebd s\u1ef1 thay \u0111\u1ed5i m\u1ea1nh m\u1ebd nh\u1ea5t trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y l\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch<\/a> v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 b\u1ea5t ng\u1edd, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng d\u1ecbch v\u1ee5 v\u01b0\u1ee3t l\u00ean tr\u00ean v\u00e0 xa h\u01a1n n\u1eefa.<\/span\n >\n <\/p>\n
\n Hi\u1ec3u ch\u00ednh x\u00e1c nh\u1eefng g\u00ec kh\u00e1ch mong \u0111\u1ee3i t\u1eeb kh\u00e1ch s\u1ea1n<\/span> c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n nghe c\u00f3 v\u1ebb \u0111\u01a1n gi\u1ea3n h\u01a1n th\u1ef1c t\u1ebf: s\u1ebd c\u00f3 nh\u1eefng \u0111i\u1ec3m chung v\u1ec1 ti\u00eau chu\u1ea9n \u0111\u01b0\u1ee3c \u0111an xen v\u1edbi nh\u1eefng l\u00fd do h\u1ecd ch\u1ecdn kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n h\u01a1n m\u1ed9t kh\u00e1ch s\u1ea1n<\/span> kh\u00e1c. V\u1edbi m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch, b\u1ea1n ho\u1eb7c l\u00e0 t\u00e1i kh\u1eb3ng \u0111\u1ecbnh l\u1ef1a ch\u1ecdn \u0111\u00f3 ho\u1eb7c g\u1eedi h\u1ecd t\u00ecm ki\u1ebfm theo h\u01b0\u1edbng kh\u00e1c cho l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo c\u1ee7a h\u1ecd.<\/span\n >\n <\/p>\n
\n May m\u1eafn thay, m\u1ed9t s\u1ed1 thu\u1ed9c t\u00ednh, khi \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n, cho ph\u00e9p \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n ti\u1ebfp c\u1eadn v\u00e0 duy tr\u00ec li\u00ean l\u1ea1c v\u1edbi \u0111\u1ed9ng l\u1ef1c th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch.<\/span\n >\n <\/p>\n
Chu \u0111\u00e1o<\/h3>\n
\n S\u1ef1 chu \u0111\u00e1o v\u01b0\u1ee3t ra ngo\u00e0i vi\u1ec7c ch\u00fa \u00fd. M\u1ed9t ng\u01b0\u1eddi ch\u00fa \u00fd l\u1eafng nghe nh\u1eefng l\u1eddi n\u00f3i, trong khi m\u1ed9t ng\u01b0\u1eddi th\u1ec3 hi\u1ec7n s\u1ef1 chu \u0111\u00e1o quan s\u00e1t, theo d\u00f5i v\u00e0 l\u1eafng nghe, ghi ch\u00fa v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 l\u00e0m r\u00f5.<\/span\n >\n <\/p>\n
\n \u0110i\u1ec1u th\u1ee9 hai ch\u1eafc ch\u1eafn l\u00e0 m\u1ed9t \u0111\u1eb7c \u0111i\u1ec3m t\u00ednh c\u00e1ch h\u01a1n, nh\u01b0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a v\u00e0 trao quy\u1ec1n trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng n\u01a1i nh\u1eefng ng\u01b0\u1eddi kh\u00e1c li\u00ean t\u1ee5c th\u1ec3 hi\u1ec7n nh\u1eefng h\u00e0nh vi n\u00e0y v\u00e0 \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00ec n\u00f3.<\/span\n >\n <\/p>\n
\n B\u1ea5t c\u1ee9 khi n\u00e0o m\u1ed9t kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch \u0111\u1ed9c \u0111\u00e1o, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u1ed9t ph\u00f2ng kh\u00f4ng qu\u00e1 xa thang m\u00e1y cho m\u1ed9t ng\u01b0\u1eddi c\u00f3 n\u1ea1ng, th\u01b0\u1eddng l\u00e0 v\u00ec nh\u00e2n vi\u00ean \u0111\u00e3 chu \u0111\u00e1o v\u00e0 \u0111\u01b0\u1ee3c trao quy\u1ec1n \u0111\u1ec3 h\u00e0nh \u0111\u1ed9ng.<\/span\n >\n <\/p>\n
Ch\u1ee7 \u0111\u1ed9ng<\/h3>\n
\n Ng\u01b0\u1eddi ta n\u00f3i r\u1eb1ng b\u1ea1n kh\u00f4ng th\u1ec3 n\u00f3i tr\u01b0\u1edbc t\u01b0\u01a1ng lai, nh\u01b0ng nhi\u1ec1u chuy\u00ean gia kh\u00e1ch s\u1ea1n t\u00e0i n\u0103ng d\u01b0\u1eddng nh\u01b0 c\u00f3 th\u1ec3: nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 ch\u1ee7 \u0111\u1ed9ng l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch tuy\u1ec7t v\u1eddi. Kh\u1ea3 n\u0103ng \u0111\u00f3n \u0111\u1ea7u nhu c\u1ea7u b\u1eaft ngu\u1ed3n t\u1eeb s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/span\n >\n <\/p>\n
\n B\u1eb1ng c\u00e1ch n\u00f3i chuy\u1ec7n th\u00f4ng qua m\u1ed9t v\u00e0i k\u1ecbch b\u1ea3n, \u1ed1ng k\u00ednh c\u1ee7a m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c m\u00e0i s\u1eafc \u0111\u1ec3 tr\u1edf n\u00ean nh\u1eadn th\u1ee9c r\u00f5 h\u01a1n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng h\u00e0nh \u0111\u1ed9ng tr\u01b0\u1edbc khi n\u00f3 c\u1ea7n thi\u1ebft.<\/span\n >\n <\/p>\n
\n C\u00f3 m\u1ed9t ph\u00e9p thu\u1eadt trong vi\u1ec7c kh\u00f4ng ph\u1ea3i h\u1ecfi, m\u00e0 \u0111\u01b0\u1ee3c hi\u1ec3u ho\u1eb7c kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i m\u1ed9t ph\u00f2ng, b\u1edfi v\u00ec ai \u0111\u00f3 t\u1ea1i ch\u1ed7 \u0111\u00e3 thay \u0111\u1ed5i n\u00f3 cho m\u1ed9t ph\u00f2ng c\u00f3 s\u1eb5n ngay l\u1eadp t\u1ee9c.<\/span\n >\n <\/p>\n
K\u00fd \u1ee9c<\/h3>\n
\n Cho d\u00f9 kh\u00e1ch c\u00f3 th\u00edch th\u1eeba nh\u1eadn \u0111i\u1ec1u \u0111\u00f3 hay kh\u00f4ng, h\u1ecd th\u00edch \u0111\u01b0\u1ee3c nh\u1edb \u0111\u1ebfn. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 c\u00f3 ngh\u0129a l\u00e0 gi\u1eefa l\u1ea7n l\u01b0u tr\u00fa n\u00e0y v\u00e0 l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo, m\u00e0 c\u00f2n trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd.<\/span\n >\n <\/p>\n
\n Th\u00f4ng th\u01b0\u1eddng, s\u1ef1 th\u1eeba nh\u1eadn \u0111\u01a1n gi\u1ea3n c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean nh\u00ecn th\u1ea5y kh\u00e1ch nhi\u1ec1u h\u01a1n m\u1ed9t l\u1ea7n trong th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd s\u1ebd gi\u00fap \u00edch r\u1ea5t nhi\u1ec1u trong vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u1edf d\u1ea1ng ghi nh\u1edb t\u00ean, nh\u01b0ng c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n nh\u01b0 h\u1ecfi v\u1ec1 th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd k\u1ec3 t\u1eeb l\u1ea7n cu\u1ed1i b\u1ea1n g\u1eb7p h\u1ecd, ho\u1eb7c h\u1ecfi v\u1ec1 ph\u00f2ng c\u1ee7a h\u1ecd n\u1ebfu b\u1ea1n \u0111\u00e3 nh\u1eadn ph\u00f2ng cho h\u1ecd.<\/span\n >\n <\/p>\n
\n C\u00e1c ghi ch\u00fa chi ti\u1ebft trong PMS<\/a> v\u1ec1 b\u1ea5t k\u1ef3 s\u1ef1 ki\u1ec7n \u0111\u00e1ng ch\u00fa \u00fd n\u00e0o c\u00f3 th\u1ec3 r\u1ea5t c\u00f3 t\u00e1c \u0111\u1ed9ng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o ki\u1ebfn th\u1ee9c \u0111\u01b0\u1ee3c chia s\u1ebb v\u00e0 gi\u1eef l\u1ea1i gi\u1eefa c\u00e1c l\u1ea7n l\u01b0u tr\u00fa.<\/span\n >\n <\/p>\n
3 c\u00e1ch thi\u1ebft l\u1eadp th\u00e0nh c\u00f4ng k\u1ebf ho\u1ea1ch \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n<\/h2>\n
\n B\u00e2y gi\u1edd ch\u00fang ta \u0111\u00e3 bi\u1ebft nh\u1eefng g\u00ec v\u00e0 l\u00fd do t\u1ea1i sao \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n<\/span>, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n ph\u00e1t tri\u1ec3n m\u1ed9t k\u1ebf ho\u1ea1ch \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n<\/span>? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i m\u1eb9o v\u00e0 th\u1ee7 thu\u1eadt c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n thi\u1ebft l\u1eadp ch\u01b0\u01a1ng tr\u00ecnh c\u1ee7a m\u00ecnh.<\/span\n >\n <\/p>\n
K\u1ec3 chuy\u1ec7n th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea1n<\/h3>\n
\n Ngo\u00e0i \u0111\u00e0o t\u1ea1o v\u00e0 m\u00f4 h\u00ecnh h\u00f3a, kh\u00f4ng c\u00f3 g\u00ec \u0111\u1ebfn g\u1ea7n v\u1edbi th\u1ef1c t\u1ebf h\u01a1n c\u00e2u chuy\u1ec7n v\u1ec1 m\u1ed9t s\u1ef1 ki\u1ec7n c\u00f3 th\u1eadt. Chia s\u1ebb nh\u1eefng c\u00e2u chuy\u1ec7n v\u1ec1 nh\u1eefng th\u00e0nh c\u00f4ng l\u1edbn nh\u1ea5t c\u1ee7a b\u1ea1n ho\u1eb7c c\u00e1ch \u0111\u1ed9i ng\u0169 x\u1eed l\u00fd c\u00e1c k\u1ecbch b\u1ea3n \u0111\u1ed9c \u0111\u00e1o s\u1ebd l\u00e0m s\u00e1ng t\u1ecf cho nh\u1eefng ng\u01b0\u1eddi kh\u00e1c v\u1ec1 nh\u1eefng g\u00ec \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t ph\u1ea3n h\u1ed3i th\u00edch h\u1ee3p, tuy\u1ec7t v\u1eddi ho\u1eb7c \u0111\u00fang th\u01b0\u01a1ng hi\u1ec7u.<\/span\n >\n <\/p>\n
\n M\u1ed9t s\u1ed1 c\u00e2u chuy\u1ec7n \u0111\u01b0\u1ee3c chia s\u1ebb m\u1ed9t c\u00e1ch giai tho\u1ea1i gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean, nh\u01b0ng \u0111\u1eebng qu\u00ean th\u00fac \u0111\u1ea9y m\u1ed9t v\u0103n h\u00f3a c\u00f3 \u00fd th\u1ee9c v\u1ec1 vi\u1ec7c k\u1ec3 l\u1ea1i m\u1ed9t c\u00e1ch sinh \u0111\u1ed9ng nh\u1eefng c\u00e2u chuy\u1ec7n gi\u1ed1ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ea7m nh\u00ecn c\u1ee7a b\u1ea1n.<\/span\n >\n <\/p>\n
\n C\u00e1c nghi\u00ean c\u1ee9u \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 c\u0169ng \u00e1p d\u1ee5ng cho vi\u1ec7c truy\u1ec1n \u0111\u1ea1t t\u1ea7m nh\u00ecn c\u1ee7a b\u1ea1n<\/a>: b\u1ea1n c\u00e0ng c\u00f3 th\u1ec3 v\u1ebd b\u1ee9c tranh m\u1ed9t c\u00e1ch sinh \u0111\u1ed9ng v\u00e0 \u0111\u01b0a \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n \u0111\u1ebfn k\u1ecbch b\u1ea3n t\u01b0\u01a1ng lai \u0111\u00f3, h\u1ecd c\u00e0ng c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 bi\u1ebfn m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng \u0111\u00f3 th\u00e0nh hi\u1ec7n th\u1ef1c.<\/span\n >\n <\/p>\n
C\u00f4ng nh\u1eadn<\/h3>\n
\n Cho d\u00f9 \u0111\u00f3 l\u00e0 m\u1ed9t gi\u1ea3i th\u01b0\u1edfng hay m\u1ed9t “c\u00f4ng vi\u1ec7c tuy\u1ec7t v\u1eddi” \u0111\u01b0\u1ee3c n\u00f3i v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m, s\u1ef1 c\u00f4ng nh\u1eadn kh\u00f4ng ch\u1ec9 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi nh\u1eadn n\u00f3: m\u1ed9t l\u00e0n s\u00f3ng t\u00e1c \u0111\u1ed9ng m\u1edf r\u1ed9ng xung quanh s\u1ef1 c\u00f4ng nh\u1eadn \u0111\u00f3, truy\u1ec1n \u0111\u1ea1t r\u1eb1ng nh\u1eefng g\u00ec ng\u01b0\u1eddi n\u00e0y \u0111\u00e3 l\u00e0m l\u00e0 quan tr\u1ecdng, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao v\u00e0 mong mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eb7p l\u1ea1i.<\/span\n >\n <\/p>\n
\n B\u1eb1ng c\u00e1ch ch\u00fa \u00fd v\u00e0 khen th\u01b0\u1edfng lo\u1ea1i h\u00e0nh vi v\u00e0 h\u00e0nh \u0111\u1ed9ng b\u1ea1n mu\u1ed1n kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n \u0111\u1ea1i di\u1ec7n, b\u1ea1n c\u00f3 th\u1ec3 g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 v\u0129 \u0111\u1ea1i m\u1ed7i ng\u00e0y.<\/span\n >\n <\/p>\n
\n N\u1ebfu b\u1ea1n ch\u1ecdn t\u00edch c\u1ef1c l\u00e0m vi\u1ec7c v\u1edbi s\u1ef1 c\u00f4ng nh\u1eadn, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n tr\u00ean c\u00e1c \u0111\u1ed9i ng\u0169 c\u1ee7a b\u1ea1n v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1edfng b\u1ed9 ph\u1eadn \u0111\u1ec1u th\u1ec3 hi\u1ec7n v\u0103n h\u00f3a n\u00e0y.<\/span\n >\n <\/p>\n
Ph\u00e2n c\u1ea3nh<\/h3>\n
\n Ch\u1ea1y th\u1eed l\u00e0 ph\u1ed5 bi\u1ebfn nh\u01b0ng b\u1ea1n \u0111\u00e3 bao gi\u1edd ph\u00e2n c\u1ea3nh m\u1ed9t k\u1ecbch b\u1ea3n kh\u00e1ch kh\u00e1ch s\u1ea1n<\/span> tr\u01b0\u1edbc \u0111\u00e2y ch\u01b0a? Disney t\u1eeb l\u00e2u \u0111\u00e3 s\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt n\u00e0y v\u00e0 m\u00f4 t\u1ea3 n\u00f3 trong s\u1ed5 tay “H\u00e3y l\u00e0 kh\u00e1ch c\u1ee7a ch\u00fang t\u00f4i” c\u1ee7a h\u1ecd v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span\n >\n <\/p>\n
\n \u00dd t\u01b0\u1edfng trung t\u00e2m l\u00e0 th\u00f4ng qua vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c b\u1ea3n v\u1ebd, d\u00f9 \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn \u0111\u00e2u, t\u1ea7m nh\u00ecn \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t v\u00e0 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u00e0 kh\u1ea3 n\u0103ng \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn r\u1ea5t s\u1edbm; tr\u01b0\u1edbc khi n\u00f3 th\u1eadm ch\u00ed l\u00e0 m\u1ed9t l\u1ea7n ch\u1ea1y th\u1eed.<\/span\n >\n <\/p>\n
\n B\u1eb1ng c\u00e1ch x\u00e2y d\u1ef1ng v\u00e0 chia s\u1ebb c\u00e1c quy tr\u00ecnh m\u1edbi theo c\u00e1ch n\u00e0y, nh\u00e2n vi\u00ean s\u1ebd l\u00e0m quen v\u1edbi t\u1ea7m nh\u00ecn tr\u01b0\u1edbc khi b\u01b0\u1edbc v\u00e0o c\u00e2u chuy\u1ec7n v\u00e0 th\u1ef1c s\u1ef1 h\u1ecdc c\u00e1ch \u0111\u00f3n \u0111\u1ea7u khi m\u1ecdi th\u1ee9 “ra kh\u1ecfi c\u00e2u chuy\u1ec7n” v\u00e0 h\u00e0nh \u0111\u1ed9ng theo c\u00e1ch ph\u00f9 h\u1ee3p v\u1edbi t\u1ea7m nh\u00ecn.<\/span\n >\n <\/p>\n
Nh\u1eefng \u0111i\u1ec1u n\u00ean v\u00e0 kh\u00f4ng n\u00ean l\u00e0m \u0111\u1ec3 \u0111\u00e0o t\u1ea1o kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3<\/h2>\n
\n \u0110\u00e0o t\u1ea1o d\u1ec5 d\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng – trong m\u1ecdi l\u0129nh v\u1ef1c c\u1ee7a cu\u1ed9c s\u1ed1ng. Ng\u01b0\u1eddi ta kh\u00f4ng th\u1ec3 mong \u0111\u1ee3i th\u1ef1c hi\u1ec7n \u1edf m\u1ed9t ti\u00eau chu\u1ea9n cao m\u00e0 kh\u00f4ng c\u00f3 \u0111\u00e0o t\u1ea1o ho\u1eb7c chu\u1ea9n b\u1ecb.<\/span\n >\n <\/p>\n
\n T\u1ea1i kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1eb7t ra c\u00e1c ti\u00eau chu\u1ea9n cao v\u00e0 y\u00eau c\u1ea7u nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n \u0111\u00e1p \u1ee9ng ch\u00fang – nh\u01b0ng ch\u1ec9 sau khi b\u1ea1n \u0111\u00e3 \u0111\u00e0o t\u1ea1o h\u1ecd \u0111\u1ea7y \u0111\u1ee7. C\u1ea7n r\u1ea5t nhi\u1ec1u c\u00f4ng vi\u1ec7c \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t c\u1ea5u tr\u00fac \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3 t\u1ea1i m\u1ed9t doanh nghi\u1ec7p v\u00e0 c\u00f3 l\u1ebd c\u00f3 r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u b\u1ea1n kh\u00f4ng n\u00ean l\u00e0m c\u0169ng nh\u01b0 nh\u1eefng \u0111i\u1ec1u b\u1ea1n n\u00ean l\u00e0m.<\/span\n >\n <\/p>\n
\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u00fd t\u01b0\u1edfng \u0111\u1ec3 gi\u00fap b\u1ea1n b\u1eaft \u0111\u1ea7u \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u1eefng ng\u01b0\u1eddi gi\u1ecfi nh\u1ea5t m\u00e0 h\u1ecd c\u00f3 th\u1ec3.<\/span\n >\n <\/p>\n
N\u00caN:<\/h3>\n
\n
Chia s\u1ebb t\u1ea7m nh\u00ecn v\u00e0 \u00fd t\u01b0\u1edfng c\u1ee7a b\u1ea1n v\u1edbi nh\u00e2n vi\u00ean – \u0110i\u1ec1u \u0111\u00f3 gi\u00fap h\u1ecd \u00e1p d\u1ee5ng v\u00e0o \u0111\u00e0o t\u1ea1o n\u1ebfu h\u1ecd bi\u1ebft h\u1ecd s\u1ebd l\u00e0m vi\u1ec7c v\u00ec m\u1ed9t k\u1ebft qu\u1ea3 l\u1edbn h\u01a1n<\/span><\/li>\n
Y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i – Ph\u1ea3n h\u1ed3i v\u1ec1 c\u00e1c quy tr\u00ecnh \u0111\u00e0o t\u1ea1o l\u00e0 quan tr\u1ecdng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i ti\u1ebfn n\u1ebfu c\u1ea7n thi\u1ebft<\/span><\/li>\n
H\u1ee3p t\u00e1c v\u1edbi c\u00e1c doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n kh\u00e1c – B\u1eb1ng c\u00e1ch xem c\u00e1ch nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec l\u00e0 th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/span><\/li>\n
\u0110\u00e0o t\u1ea1o t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean nh\u01b0 nhau – Ngay c\u1ea3 nh\u1eefng ng\u01b0\u1eddi c\u00f3 kinh nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00e2y trong m\u1ed9t vai tr\u00f2 t\u01b0\u01a1ng t\u1ef1 c\u0169ng c\u00f3 th\u1ec3 c\u1ea7n l\u00e0m m\u1edbi ho\u1eb7c s\u1ebd c\u1ea7n h\u1ecdc c\u00e1c quy tr\u00ecnh c\u1ee5 th\u1ec3 cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n<\/span><\/li>\n
Gi\u1eef cho c\u00e1c ng\u00e0y \u0111\u00e0o t\u1ea1o h\u1ea5p d\u1eabn – Cho nh\u00e2n vi\u00ean \u0111\u1ee7 th\u1eddi gian \u0111\u1ec3 ngh\u1ec9 ng\u01a1i ho\u1eb7c di chuy\u1ec3n xung quanh trong qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00ec \u0111i\u1ec1u n\u00e0y s\u1ebd gi\u00fap h\u1ecd lu\u00f4n t\u1ec9nh t\u00e1o v\u00e0 x\u1eed l\u00fd th\u00f4ng tin m\u00e0 h\u1ecd \u0111ang ti\u1ebfp thu<\/span><\/li>\n
Tr\u00ecnh b\u00e0y t\u00e0i li\u1ec7u \u0111\u00e0o t\u1ea1o \u1edf nhi\u1ec1u \u0111\u1ecbnh d\u1ea1ng – M\u1ecdi ng\u01b0\u1eddi h\u1ecdc kh\u00e1c nhau n\u00ean b\u1ea1n c\u1ea7n \u0111\u00e1p \u1ee9ng c\u1ea3 ng\u01b0\u1eddi h\u1ecdc b\u1eb1ng h\u00ecnh \u1ea3nh v\u00e0 \u00e2m thanh<\/span><\/li>\n
Ki\u1ec3m tra v\u1edbi nh\u00e2n vi\u00ean – Khi nh\u00e2n vi\u00ean \u0111\u00e3 ho\u00e0n th\u00e0nh m\u1ed9t kh\u00f3a \u0111\u00e0o t\u1ea1o, c\u00f3 th\u1ec3 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 b\u00e1o c\u00e1o l\u1ea1i v\u00e0 xem nh\u1eefng g\u00ec h\u1ecd \u0111\u00e3 h\u1ecdc, v\u00e0 c\u00e1ch h\u1ecd c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng n\u00f3 v\u00e0o vai tr\u00f2 c\u1ee7a m\u00ecnh.<\/span><\/li>\n<\/ul>\n
KH\u00d4NG N\u00caN:<\/h3>\n
\n
Coi \u0111\u00e0o t\u1ea1o l\u00e0 “m\u1ed9t l\u1ea7n l\u00e0 xong” – \u0110\u00e0o t\u1ea1o n\u00ean lu\u00f4n \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean c\u01a1 s\u1edf li\u00ean t\u1ee5c<\/span><\/li>\n
\u0110\u1ec3 \u0111\u00e0o t\u1ea1o tr\u1edf n\u00ean qu\u00e1 t\u1ea3i – S\u1ebd c\u00f3 r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u cho nh\u00e2n vi\u00ean m\u1edbi ti\u1ebfp thu v\u00e0 r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u cho \u0111\u1ed9i ng\u0169 gi\u1edbi thi\u1ec7u bao g\u1ed3m v\u00ec v\u1eady h\u00e3y l\u00e0m vi\u1ec7c c\u00e1ch qu\u1ea3n l\u00fd \u0111i\u1ec1u n\u00e0y m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i<\/span><\/li>\n
C\u00f4 l\u1eadp nh\u00e2n vi\u00ean m\u1edbi – N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y th\u1ef1c hi\u1ec7n \u0111\u00e0o t\u1ea1o theo nh\u00f3m \u0111\u1ec3 nh\u00e2n vi\u00ean m\u1edbi c\u00f3 th\u1ec3 h\u1ecdc c\u00f9ng nhau v\u00e0 kh\u01a1i d\u1eady m\u1ed9t m\u00f4i tr\u01b0\u1eddng nh\u00f3m<\/span><\/li>\n
Qu\u00ean c\u00e1c v\u00ed d\u1ee5 th\u1ef1c t\u1ebf – Kh\u00f4ng c\u00f3 g\u00ec d\u1ea1y ai \u0111\u00f3 t\u1ed1t h\u01a1n l\u00e0 th\u1ef1c hi\u1ec7n m\u1ed9t v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n \u0111ang gi\u1ea3i th\u00edch<\/span><\/li>\n
Tr\u1edf n\u00ean qu\u00e1 tri\u1ebft h\u1ecdc – \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u00e1c th\u1ea3o s\u1ee9 m\u1ec7nh c\u1ee7a b\u1ea1n nh\u01b0ng b\u1ea1n c\u0169ng n\u00ean \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u00e0o t\u1ea1o c\u1ee7a b\u1ea1n c\u00f3 c\u01a1 s\u1edf. N\u1ebfu \u0111\u1ecba \u0111i\u1ec3m c\u1ee7a b\u1ea1n \u0111ang c\u1ed1 g\u1eafng tr\u1edf th\u00e0nh kh\u00e1ch s\u1ea1n th\u00e2n thi\u1ec7n v\u1edbi th\u00fa c\u01b0ng s\u1ed1 m\u1ed9t th\u1ebf gi\u1edbi, h\u00e3y cho nh\u00e2n vi\u00ean th\u1ea5y m\u1ed9t s\u1ed1 c\u00e1ch b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y<\/span><\/li>\n<\/ul>\n
\n Lu\u00f4n nh\u1edb r\u1eb1ng giai \u0111o\u1ea1n \u0111\u00e0o t\u1ea1o c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 hi\u1ec3u nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n \u1edf c\u1ea5p \u0111\u1ed9 c\u00e1 nh\u00e2n v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c ngay t\u1eeb \u0111\u1ea7u. N\u1ebfu b\u1ea1n \u0111\u1ea7u t\u01b0 v\u00e0o nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh v\u1edbi m\u1ed9t ni\u1ec1m tin n\u00e0o \u0111\u00f3, h\u1ecd s\u1ebd \u0111\u00e1p l\u1ea1i \u00e2n hu\u1ec7.<\/span\n >\n <\/p>\n
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