{"id":448184,"date":"2025-03-07T17:36:03","date_gmt":"2025-03-07T17:36:03","guid":{"rendered":"https:\/\/otavietnam.com\/tong-quan-ly-khach-san-trach-nhiem-ky-nang-cach-tro-thanh-gm-xuat-sac\/"},"modified":"2025-03-07T17:36:03","modified_gmt":"2025-03-07T17:36:03","slug":"tong-quan-ly-khach-san-trach-nhiem-ky-nang-cach-tro-thanh-gm-xuat-sac","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/tong-quan-ly-khach-san-trach-nhiem-ky-nang-cach-tro-thanh-gm-xuat-sac\/","title":{"rendered":"T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n: Tr\u00e1ch Nhi\u1ec7m, K\u1ef9 N\u0103ng & C\u00e1ch Tr\u1edf Th\u00e0nh GM Xu\u1ea5t S\u1eafc"},"content":{"rendered":"

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\n<\/p>\n

Tr\u1edf th\u00e0nh m\u1ed9t T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n Xu\u1ea5t S\u1eafc: H\u01b0\u1edbng D\u1eabn To\u00e0n Di\u1ec7n<\/h1>\n

Gi\u1edbi Thi\u1ec7u v\u1ec1 Vai Tr\u00f2 T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
\n T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n (General Manager – GM) l\u00e0 v\u1ecb tr\u00ed c\u1ea5p cao nh\u1ea5t t\u1ea1i m\u1ed9t
\n kh\u00e1ch s\u1ea1n, ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 th\u00e0nh c\u00f4ng
\n c\u1ee7a doanh nghi\u1ec7p. Th\u00f4ng th\u01b0\u1eddng, h\u1ecd s\u1ebd b\u00e1o c\u00e1o tr\u1ef1c ti\u1ebfp cho c\u00e1c c\u1ea5p qu\u1ea3n l\u00fd
\n cao h\u01a1n nh\u01b0 ch\u1ee7 s\u1edf h\u1eefu, gi\u00e1m \u0111\u1ed1c ho\u1eb7c tr\u1ee5 s\u1edf ch\u00ednh c\u1ee7a t\u1eadp \u0111o\u00e0n. Vai tr\u00f2 n\u00e0y
\n kh\u00e1c bi\u1ec7t so v\u1edbi Qu\u1ea3n L\u00fd V\u1eadn H\u00e0nh (Operations Manager), ng\u01b0\u1eddi t\u1eadp trung ch\u1ee7
\n y\u1ebfu v\u00e0o vi\u1ec7c \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t c\u1ee7a c\u00e1c c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y.<\/p>\n
B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 vai tr\u00f2 c\u1ee7a T\u1ed5ng Qu\u1ea3n
\n L\u00fd Kh\u00e1ch S\u1ea1n, bao g\u1ed3m c\u00e1c tr\u00e1ch nhi\u1ec7m, k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft v\u00e0 c\u00e1ch th\u1ee9c \u0111\u1ec3
\n tr\u1edf th\u00e0nh m\u1ed9t GM xu\u1ea5t s\u1eafc.<\/strong\n >\n <\/p>\n
$\"T\u1ed5ng$ <\/p>\n

Tr\u00e1ch Nhi\u1ec7m C\u1ee7a T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
\n V\u1eady, m\u1ed9t T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n th\u1ef1c s\u1ef1 l\u00e0m g\u00ec? H\u1ecd l\u00e0 ng\u01b0\u1eddi d\u1eabn d\u1eaft v\u00e0 \u0111i\u1ec1u
\n h\u00e0nh m\u1ecdi ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a kh\u00e1ch s\u1ea1n. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m (nh\u01b0ng kh\u00f4ng gi\u1edbi
\n h\u1ea1n) vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong kh\u00e1ch s\u1ea1n, ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t,
\n x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 giao nhi\u1ec7m v\u1ee5, qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean v\u00e0 b\u00e1o c\u00e1o cho c\u00e1c
\n b\u00ean li\u00ean quan. H\u1ecd ph\u1ea3i l\u00e0 ng\u01b0\u1eddi “\u0111a-zi-n\u0103ng”, tham gia v\u00e0o nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng
\n kh\u00e1c nhau trong m\u1ed9t ng\u00e0y.<\/p>\n
D\u01b0\u1edbi \u0111\u00e2y l\u00e0 10 tr\u00e1ch nhi\u1ec7m quan tr\u1ecdng nh\u1ea5t c\u1ee7a m\u1ed9t
\n t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span>:\n <\/p>\n
\n
\n Cung c\u1ea5p t\u1ea7m nh\u00ecn v\u00e0 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o:<\/strong>
\n M\u1ed9t GM c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c thi t\u1ea7m nh\u00ecn c\u1ee7a ch\u1ee7 s\u1edf h\u1eefu ho\u1eb7c c\u00e1c b\u00ean li\u00ean
\n quan, bao g\u1ed3m c\u1ea3 vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 v\u00e0 x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c.\n <\/li>\n
\n Gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y:<\/strong>
\n GM ph\u1ea3i n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u00e1c ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra t\u1ea1i kh\u00e1ch s\u1ea1n h\u00e0ng ng\u00e0y \u0111\u1ec3 \u0111\u01b0a ra
\n quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn khi c\u1ea7n thi\u1ebft.\n <\/li>\n
\n Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1:<\/strong>
\n GM c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng t\u01b0 duy nhanh nh\u1ea1y v\u00e0 \u1ee9ng ph\u00f3 hi\u1ec7u qu\u1ea3 v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng
\n kh\u00e1c nhau. V\u00ed d\u1ee5, n\u1ebfu c\u00f3 m\u1ed9t s\u1ef1 ki\u1ec7n x\u1ea3y ra c\u00f3 kh\u1ea3 n\u0103ng g\u00e2y ra s\u1ef1 thay \u0111\u1ed5i
\n trong nhu c\u1ea7u, GM (c\u00f9ng v\u1edbi qu\u1ea3n l\u00fd doanh thu) c\u1ea7n nhanh ch\u00f3ng th\u1ef1c hi\u1ec7n m\u1ed9t
\n k\u1ebf ho\u1ea1ch \u0111\u1ec3 t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i.\n <\/li>\n
\n Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng:<\/strong>
\n GM ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 ti\u00eau chu\u1ea9n th\u01b0\u01a1ng hi\u1ec7u tr\u00ean to\u00e0n
\n kh\u00e1ch s\u1ea1n.\n <\/li>\n
\n D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/strong>
\n GM ph\u1ea3i lu\u00f4n c\u1ea3nh gi\u00e1c trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o nhu c\u1ea7u c\u1ee7a kh\u00e1ch, bao g\u1ed3m c\u1ea3 an
\n to\u00e0n v\u00e0 an ninh, \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng \u1edf m\u1ee9c \u0111\u1ed9 cao nh\u1ea5t qu\u00e1n.\n <\/li>\n
\n T\u00e0i ch\u00ednh:<\/strong>
\n Doanh thu l\u00e0 y\u1ebfu t\u1ed1 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p, v\u00ec v\u1eady GM c\u1ea7n ph\u1ed1i
\n h\u1ee3p ch\u1eb7t ch\u1ebd v\u1edbi qu\u1ea3n l\u00fd doanh thu (ho\u1eb7c t\u1ef1 m\u00ecnh th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 t\u1ea1i c\u00e1c
\n kh\u00e1ch s\u1ea1n nh\u1ecf h\u01a1n) \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a gi\u00e1 c\u1ea3, ki\u1ec3m so\u00e1t chi ph\u00ed v\u00e0 t\u1ea1o ra l\u1ee3i
\n nhu\u1eadn.\n <\/li>\n
\n Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1:<\/strong>
\n T\u1eeb vi\u1ec7c tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, duy tr\u00ec \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c, gi\u1ea3i
\n quy\u1ebft tranh ch\u1ea5p, t\u1ed5 ch\u1ee9c l\u1ecbch tr\u00ecnh, GM ph\u1ea3i tham gia v\u00e0o vi\u1ec7c duy tr\u00ec m\u1ed9t
\n \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean h\u1ea1nh ph\u00fac v\u00e0 l\u00e0nh ngh\u1ec1.\n <\/li>\n
\n Marketing:<\/strong>
\n Kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c t\u00ecm th\u1ea5y v\u00e0 \u0111\u1eb7t ph\u00f2ng b\u1eb1ng c\u00e1ch n\u00e0o? Danh ti\u1ebfng c\u1ee7a th\u01b0\u01a1ng
\n hi\u1ec7u l\u00e0 g\u00ec? Kh\u00e1ch s\u1ea1n t\u0103ng l\u01b0\u1ee3ng ng\u01b0\u1eddi theo d\u00f5i v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u00ean m\u1ea1ng x\u00e3
\n h\u1ed9i nh\u01b0 th\u1ebf n\u00e0o? \u0110\u00e2y l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng kh\u00eda c\u1ea1nh m\u00e0 GM n\u00ean l\u00e0m vi\u1ec7c, ph\u1ed1i h\u1ee3p
\n v\u1edbi c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c.\n <\/li>\n
\n Tham gia c\u1ed9ng \u0111\u1ed3ng:<\/strong>
\n GM \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c h\u00ecnh th\u00e0nh quan h\u1ec7 \u0111\u1ed1i t\u00e1c v\u1edbi c\u00e1c
\n doanh nghi\u1ec7p kh\u00e1c trong c\u1ed9ng \u0111\u1ed3ng \u0111\u1ecba ph\u01b0\u01a1ng v\u00e0 t\u00ecm c\u00e1ch t\u00edch h\u1ee3p kh\u00e1ch s\u1ea1n
\n v\u00e0o b\u1ed1i c\u1ea3nh \u0111\u1ecba ph\u01b0\u01a1ng.\n <\/li>\n
\n C\u00f4ng ngh\u1ec7:<\/strong>
\n Kh\u00e1ch s\u1ea1n c\u00f3 c\u1ea7n c\u00f4ng ngh\u1ec7 \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 h\u01a1n kh\u00f4ng? C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3
\n gi\u00fap t\u1ea1o ra nhi\u1ec1u doanh thu h\u01a1n kh\u00f4ng? C\u00f4ng ngh\u1ec7 c\u00f3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0
\n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch kh\u00f4ng? C\u00f4ng vi\u1ec7c c\u1ee7a GM l\u00e0 kh\u00e1m ph\u00e1 t\u1ea5t c\u1ea3
\n c\u00e1c con \u0111\u01b0\u1eddng \u0111\u1ec3 t\u00ecm ra nh\u1eefng c\u00e1ch t\u1ed1t h\u01a1n \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n \u2013 trong \u0111\u00f3
\n ph\u1ea7n m\u1ec1m kh\u00e1ch s\u1ea1n \u0111\u00f3ng m\u1ed9t vai tr\u00f2 r\u1ea5t l\u1edbn.\n <\/li>\n<\/ol>\n
M\u1ee9c L\u01b0\u01a1ng C\u1ee7a T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
\n M\u1ee9c l\u01b0\u01a1ng c\u1ee7a m\u1ed9t t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span> s\u1ebd
\n thay \u0111\u1ed5i t\u00f9y thu\u1ed9c v\u00e0o kh\u00e1ch s\u1ea1n c\u1ee5 th\u1ec3, qu\u1ed1c gia ho\u1eb7c khu v\u1ef1c v\u00e0 kinh nghi\u1ec7m
\n c\u1ee7a GM. Tuy nhi\u00ean, theo b\u00e1o c\u00e1o, nh\u1eefng ng\u01b0\u1eddi c\u00f3 b\u1eb1ng th\u1ea1c s\u0129 ki\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u
\n h\u01a1n 22.649 \u0111\u00f4 la M\u1ef9 m\u1ed7i n\u0103m so v\u1edbi nh\u1eefng ng\u01b0\u1eddi c\u00f3 b\u1eb1ng t\u1ed1t nghi\u1ec7p trung h\u1ecdc.
\n \u1ede M\u1ef9, m\u1ee9c l\u01b0\u01a1ng trung b\u00ecnh qu\u1ed1c gia cho m\u1ed9t GM l\u00e0 kho\u1ea3ng 62.500 \u0111\u00f4 la. \u1ede m\u1ee9c
\n cao h\u01a1n, c\u00e1c GM c\u00f3 th\u1ec3 ki\u1ebfm \u0111\u01b0\u1ee3c t\u1edbi 165.000 \u0111\u00f4 la.\n <\/p>\n
T\u1ea7m Quan Tr\u1ecdng C\u1ee7a T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n \u0110\u1ed1i V\u1edbi S\u1ef1 Th\u00e0nh C\u00f4ng C\u1ee7a
\n Doanh Nghi\u1ec7p<\/h2>\n
\n M\u1ed9t GM gi\u1ecfi c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa m\u1ed9t doanh nghi\u1ec7p th\u1ecbnh v\u01b0\u1ee3ng v\u00e0
\n m\u1ed9t doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng k\u00e9m hi\u1ec7u qu\u1ea3. H\u1ecd kh\u00f4ng ch\u1ec9 c\u1ea7n l\u00e0 m\u1ed9t nh\u00e0 chi\u1ebfn
\n l\u01b0\u1ee3c gi\u1ecfi v\u1edbi con m\u1eaft tinh t\u01b0\u1eddng v\u1ec1 chi ti\u1ebft m\u00e0 c\u00f2n c\u1ea7n l\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o
\n gi\u1ecfi, ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng giao nhi\u1ec7m v\u1ee5 ph\u00f9 h\u1ee3p v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c
\n l\u00e0m vi\u1ec7c t\u1ed1t nh\u1ea5t.<\/p>\n
T\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span> t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn m\u1ecdi kh\u00eda
\n c\u1ea1nh c\u1ee7a kh\u00e1ch s\u1ea1n, t\u1eeb qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch, qu\u1ea3n l\u00fd doanh
\n thu, b\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t v\u00e0 h\u01a1n th\u1ebf n\u1eefa. N\u1ebfu h\u1ecd kh\u00f4ng t\u1ea1o ra m\u1ed9t kh\u00f4ng kh\u00ed l\u00e0m
\n vi\u1ec7c t\u00edch c\u1ef1c, t\u1eadn d\u1ee5ng c\u00e1c c\u01a1 h\u1ed9i v\u00e0 nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec \u0111ang x\u1ea3y ra
\n h\u00e0ng ng\u00e0y, c\u00e1c ti\u00eau chu\u1ea9n s\u1ebd gi\u1ea3m s\u00fat v\u00e0 s\u1ef1 ti\u1ebfn b\u1ed9 s\u1ebd ch\u1eefng l\u1ea1i. C\u1ea3 nh\u1eefng
\n ng\u01b0\u1eddi \u1edf d\u01b0\u1edbi v\u00e0 tr\u00ean GM trong h\u1ec7 th\u1ed1ng ph\u00e2n c\u1ea5p s\u1ebd t\u00ecm \u0111\u1ebfn h\u1ecd \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng
\n d\u1eabn, h\u1ed7 tr\u1ee3 v\u00e0 l\u00e3nh \u0111\u1ea1o trong vi\u1ec7c gi\u1eef cho kh\u00e1ch s\u1ea1n ho\u1ea1t \u0111\u1ed9ng tr\u01a1n tru v\u00e0
\n \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.\n <\/p>\n
$\"T\u1ea7m$ <\/p>\n
L\u00e0m Th\u1ebf N\u00e0o \u0110\u1ec3 Tr\u1edf Th\u00e0nh M\u1ed9t T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n Xu\u1ea5t S\u1eafc<\/h2>\n
\n M\u1eb7c d\u00f9 t\u1ea5t c\u1ea3 nh\u1eefng tr\u00e1ch nhi\u1ec7m m\u00e0 ch\u00fang ta \u0111\u00e3 th\u1ea3o lu\u1eadn ph\u1ea7n n\u00e0o gi\u1ea3i th\u00edch
\n c\u00e1ch tr\u1edf th\u00e0nh m\u1ed9t GM v\u00e0 nh\u1eefng g\u00ec n\u00f3 \u0111\u00f2i h\u1ecfi, v\u1eabn c\u00f3 m\u1ed9t s\u1ed1 b\u01b0\u1edbc kh\u00e1c c\u1ea7n
\n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed n\u00e0y.\n <\/p>\n
B\u1eb1ng c\u1ea5p C\u1ea7n Thi\u1ebft<\/h3>\n
\n M\u1eb7c d\u00f9 kh\u00f4ng ho\u00e0n to\u00e0n c\u1ea7n thi\u1ebft, nh\u01b0ng c\u00f3 b\u1eb1ng C\u1eed nh\u00e2n v\u1ec1 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n
\n ho\u1eb7c m\u1ed9t kh\u00f3a h\u1ecdc t\u01b0\u01a1ng t\u1ef1 l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng t\u1ed1t n\u1ebfu b\u1ea1n mu\u1ed1n tr\u1edf th\u00e0nh m\u1ed9t
\n t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span>. G\u1ea7n 60% nh\u1eefng ng\u01b0\u1eddi
\n \u0111\u1ea3m nhi\u1ec7m v\u1ecb tr\u00ed n\u00e0y c\u00f3 b\u1eb1ng c\u1ea5p, v\u00ec n\u00f3 \u0111\u00f2i h\u1ecfi ki\u1ebfn th\u1ee9c t\u1ed1t v\u1ec1 qu\u1ea3n l\u00fd kinh
\n doanh v\u00e0 t\u00e0i ch\u00ednh. Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c ch\u1ee9ng ch\u1ec9 kh\u00e1c trong
\n ng\u00e0nh kh\u00e1ch s\u1ea1n \u0111\u1ec3 n\u00e2ng cao h\u1ed3 s\u01a1 c\u1ee7a m\u00ecnh. V\u00e0 t\u1ea5t nhi\u00ean, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 b\u1eaft
\n \u0111\u1ea7u t\u1eeb d\u01b0\u1edbi c\u00f9ng v\u00e0 l\u00e0m vi\u1ec7c theo c\u00e1ch c\u1ee7a b\u1ea1n trong s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea1n th\u00f4ng
\n qua kinh nghi\u1ec7m.\n <\/p>\n
K\u1ef9 N\u0103ng C\u1ea7n Thi\u1ebft<\/h3>\n
\n M\u1eb7c d\u00f9 ch\u00fang ta c\u00f3 th\u1ec3 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft, nh\u01b0ng \u0111i\u1ec1u
\n quan tr\u1ecdng l\u00e0 c\u00e1c
\n t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span> ph\u1ea3i n\u1eafm v\u1eefng nh\u1eefng
\n \u0111i\u1ec1u sau:\n <\/p>\n
\n
\n Kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o:<\/strong>
\n S\u1ef1 t\u1ef1 tin, tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac v\u00e0 kh\u1ea3 n\u0103ng th\u00fac \u0111\u1ea9y l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m
\n quan tr\u1ecdng.\n <\/li>\n
\n Kh\u1ea3 n\u0103ng giao ti\u1ebfp:<\/strong>
\n B\u1ea1n c\u1ea7n ph\u1ea3i r\u00f5 r\u00e0ng, ng\u1eafn g\u1ecdn v\u00e0 tr\u1ef1c ti\u1ebfp khi giao ti\u1ebfp nh\u01b0ng ph\u1ea3i \u0111\u1ed3ng c\u1ea3m
\n v\u00e0 ki\u00ean nh\u1eabn khi l\u1eafng nghe.\n <\/li>\n
\n Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng:<\/strong>
\n Kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t ng\u00e0nh c\u00f4ng nghi\u1ec7p ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng v\u00e0 lu\u00f4n thay \u0111\u1ed5i, v\u00ec
\n v\u1eady b\u1ea1n c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng thay \u0111\u1ed5i c\u00e1c \u01b0u ti\u00ean ngay l\u1eadp t\u1ee9c.\n <\/li>\n
\n Ki\u1ebfn th\u1ee9c kinh doanh:<\/strong>
\n B\u1ea1n c\u1ea7n hi\u1ec3u nh\u1eefng nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n c\u1ee7a nh\u1eefng g\u00ec l\u00e0m cho c\u00e1c doanh nghi\u1ec7p
\n th\u00e0nh c\u00f4ng v\u00e0 c\u00e1ch qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh m\u1ed9t c\u00e1ch c\u00f3 tr\u00e1ch nhi\u1ec7m.\n <\/li>\n
\n D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/strong>
\n Kinh nghi\u1ec7m t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ea3m b\u1ea3o
\n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch.\n <\/li>\n<\/ul>\n
Kinh Nghi\u1ec7m L\u00e0m Vi\u1ec7c<\/h3>\n
\n R\u1ea5t kh\u00f3 \u0111\u1ec3 b\u01b0\u1edbc th\u1eb3ng v\u00e0o vai tr\u00f2
\n t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span> m\u00e0 kh\u00f4ng c\u00f3 kinh
\n nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00f3 trong ng\u00e0nh. L\u00fd t\u01b0\u1edfng nh\u1ea5t, m\u1ed9t GM s\u1ebd c\u00f3 m\u1ed9t s\u1ed1 n\u0103m kinh
\n nghi\u1ec7m trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ho\u1eb7c qu\u1ea3n tr\u1ecb kinh doanh, th\u1ec3 hi\u1ec7n
\n b\u1eb1ng ch\u1ee9ng v\u1ec1 c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft. M\u1ed9t con \u0111\u01b0\u1eddng kh\u1ea3 thi l\u00e0 l\u00e0m vi\u1ec7c trong
\n c\u00e1c l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd ca \u0111\u00eam, qu\u1ea3n l\u00fd l\u1ec5 t\u00e2n, qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb,
\n tr\u01b0\u1edbc khi chuy\u1ec3n sang v\u1ecb tr\u00ed cao h\u01a1n l\u00e0
\n t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span>.\n <\/p>\n
S\u1eed D\u1ee5ng C\u00f4ng Ngh\u1ec7 \u0110\u1ec3 H\u1ed7 Tr\u1ee3 C\u00e1c Nhi\u1ec7m V\u1ee5 C\u1ee7a T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
\n C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span> c\u00f3
\n th\u1ec3 tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u, v\u00e0 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c n\u00e2ng cao, v\u1edbi s\u1ef1 tr\u1ee3
\n gi\u00fap c\u1ee7a c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n. C\u00f3 m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng
\n h\u00f3a c\u00e1c t\u00e1c v\u1ee5 h\u00e0ng ng\u00e0y, t\u0103ng t\u1ed1c c\u00e1c quy tr\u00ecnh, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a
\n kh\u00e1ch v\u00e0 cung c\u1ea5p d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin chi ti\u1ebft gi\u00fap qu\u1ea3n l\u00fd doanh thu hi\u1ec7u
\n qu\u1ea3 h\u01a1n.<\/p>\n
M\u1ed9t GM n\u00ean d\u1ef1a v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 m\u00e0 h\u1ecd ngh\u0129 r\u1eb1ng c\u00f3 th\u1ec3 t\u1ea1o ra t\u00e1c \u0111\u1ed9ng t\u00edch
\n c\u1ef1c \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3, doanh thu ho\u1eb7c danh ti\u1ebfng c\u1ee7a doanh nghi\u1ec7p.\n <\/p>\n
C\u00e1c C\u00f4ng C\u1ee5 H\u1ed7 Tr\u1ee3 T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h3>\n
V\u00ed d\u1ee5 v\u1ec1 c\u00e1c c\u00f4ng c\u1ee5 s\u1ebd gi\u00fap c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t GM tr\u1edf n\u00ean \u0111\u01a1n gi\u1ea3n h\u01a1n:<\/p>\n
\n
\n H\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd Kh\u00e1ch s\u1ea1n (PMS):<\/strong>
\n \u0110\u00e2y tr\u1edf th\u00e0nh m\u1ed9t l\u1ec5 t\u00e2n k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 l\u00e0 trung t\u00e2m c\u1ee7a kh\u00e1ch s\u1ea1n.\n <\/li>\n
\n Channel Manager:<\/strong>
\n T\u0103ng ph\u1ea1m vi ti\u1ebfp c\u1eadn v\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb m\u00e0 kh\u00f4ng c\u1ea7n th\u00eam n\u1ed7 l\u1ef1c n\u00e0o t\u1eeb
\n ph\u00eda kh\u00e1ch s\u1ea1n th\u00f4ng qua qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho t\u1ef1 \u0111\u1ed9ng, theo th\u1eddi gian th\u1ef1c.\n <\/li>\n
\n C\u00f4ng c\u1ee5 \u0110\u1eb7t ph\u00f2ng (Booking Engine):<\/strong>
\n Cho ph\u00e9p \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp \u0111\u1ec3 khuy\u1ebfn kh\u00edch th\u00eam l\u1ee3i nhu\u1eadn v\u00e0 c\u1ea3i thi\u1ec7n m\u1ed1i
\n quan h\u1ec7 v\u1edbi kh\u00e1ch.\n <\/li>\n
\n H\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd Doanh thu (RMS):<\/strong>
\n C\u00f3 th\u1ec3 cung c\u1ea5p d\u1eef li\u1ec7u, th\u00f4ng tin chi ti\u1ebft v\u00e0 b\u00e1o c\u00e1o quan tr\u1ecdng \u0111\u1ec3 \u1ea3nh
\n h\u01b0\u1edfng \u0111\u1ebfn gi\u00e1 c\u1ea3 v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c doanh thu.\n <\/li>\n
\n X\u1eed l\u00fd Thanh to\u00e1n:<\/strong>
\n T\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m an to\u00e0n, li\u1ec1n m\u1ea1ch
\n cho kh\u00e1ch v\u00e0 qu\u1ea3n l\u00fd h\u00e0nh ch\u00ednh \u0111\u01a1n gi\u1ea3n cho kh\u00e1ch s\u1ea1n.\n <\/li>\n<\/ul>\n
\n T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u n\u00e0y v\u00e0 h\u01a1n th\u1ebf n\u1eefa l\u00e0 nh\u1eefng l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi cho m\u1ed9t
\n t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span> \u0111ang t\u00ecm c\u00e1ch ph\u00e1t
\n tri\u1ec3n doanh nghi\u1ec7p c\u1ee7a h\u1ecd h\u01a1n n\u1eefa. Tuy nhi\u00ean, \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch n\u1ebfu t\u1ea5t c\u1ea3 c\u00e1c
\n gi\u1ea3i ph\u00e1p n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh th\u00f4ng qua m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t.\n <\/p>\n
K\u1ebft Lu\u1eadn<\/h2>\n
\n Tr\u1edf th\u00e0nh m\u1ed9t t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/span> xu\u1ea5t s\u1eafc
\n \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n, k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o, kinh nghi\u1ec7m v\u00e0
\n kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u1edbi c\u00f4ng ngh\u1ec7. B\u1eb1ng c\u00e1ch n\u1eafm v\u1eefng nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y, b\u1ea1n c\u00f3
\n th\u1ec3 d\u1eabn d\u1eaft kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh \u0111\u1ebfn th\u00e0nh c\u00f4ng v\u00e0 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng
\n nh\u1edb cho kh\u00e1ch h\u00e0ng. Hy v\u1ecdng b\u00e0i vi\u1ebft n\u00e0y \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n
\n di\u1ec7n v\u00e0 h\u1eefu \u00edch v\u1ec1 vai tr\u00f2 quan tr\u1ecdng n\u00e0y trong ng\u00e0nh kh\u00e1ch s\u1ea1n.\n <\/p>\n
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“`html Tr\u1edf th\u00e0nh m\u1ed9t T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n Xu\u1ea5t S\u1eafc: H\u01b0\u1edbng D\u1eabn To\u00e0n Di\u1ec7n Gi\u1edbi Thi\u1ec7u v\u1ec1 Vai Tr\u00f2 T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n T\u1ed5ng Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n (General Manager – GM) l\u00e0 v\u1ecb tr\u00ed c\u1ea5p cao nh\u1ea5t t\u1ea1i m\u1ed9t kh\u00e1ch s\u1ea1n, ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t m\u1ecdi ho\u1ea1t \u0111\u1ed9ng v\u00e0 \u0111\u1ea3m b\u1ea3o […]<\/p>\n","protected":false},"author":1,"featured_media":448105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-448184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=448184"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448184\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/448105"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=448184"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=448184"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=448184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}