\n
\n
T\u0103ng doanh thu, gi\u1ea3m b\u1edbt c\u00f4ng vi\u1ec7c<\/p>\n
\n \u0110i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 t\u0103ng doanh thu c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u1ed3ng th\u1eddi gi\u1ea3m
\n kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh? N\u1ec1n t\u1ea3ng kh\u00e1ch s\u1ea1n th\u00f4ng minh c\u1ee7a ch\u00fang t\u00f4i
\n gi\u00fap b\u1ea1n th\u1ef1c hi\u1ec7n ch\u00ednh x\u00e1c \u0111i\u1ec1u \u0111\u00f3.\n <\/p>\n
T\u00ecm hi\u1ec3u th\u00eam<\/a><\/p>\n<\/p><\/div>\n
$\"\"$ <\/p>\n<\/p><\/div>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> Truy\u1ec1n C\u1ea3m H\u1ee9ng \u0110\u1ec3 Th\u00fac \u0110\u1ea9y C\u00e1c Nh\u00e0 Qu\u1ea3n L\u00fd Kh\u00e1ch S\u1ea1n<\/h2>\n
\n M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u1ea7n \u0111\u01b0\u1ee3c nh\u1eafc nh\u1edf l\u00fd do t\u1ea1i sao h\u1ecd y\u00eau th\u00edch nh\u1eefng g\u00ec h\u1ecd l\u00e0m v\u00e0
\n nh\u1eefng ch\u00eca kh\u00f3a \u0111\u1ec3 th\u00e0nh c\u00f4ng trong vi\u1ec7c theo \u0111u\u1ed5i \u0111\u00f3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e2u
\n n\u00f3i \u0111\u1ec3 \u0111\u1ed1t ch\u00e1y ng\u1ecdn l\u1eeda v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho b\u1ea1n:\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 4:<\/h3>\n
\n
\n “Kh\u00f4ng c\u00f3 l\u00f2ng hi\u1ebfu kh\u00e1ch n\u00e0o b\u1eb1ng s\u1ef1 th\u1ea5u hi\u1ec3u.” \u2013
\n Vanna Bonta<\/a>
\n <\/i>\n <\/p>\n
\n
\n B\u00e0i h\u1ecdc t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:
\n <\/strong>\n <\/p>\n
\n \u0110\u00e2y c\u00f3 l\u1ebd l\u00e0 ch\u00eca kh\u00f3a cho t\u1ea5t c\u1ea3. Th\u1ea5u hi\u1ec3u s\u00e2u s\u1eafc kh\u00e1ch c\u1ee7a b\u1ea1n s\u1ebd gi\u00fap b\u1ea1n
\n c\u00f3 \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf l\u1edbn nh\u1ea5t trong vi\u1ec7c cung c\u1ea5p l\u00f2ng hi\u1ebfu kh\u00e1ch th\u1ef1c s\u1ef1 khi\u1ebfn h\u1ecd
\n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n v\u00e0 quan t\u00e2m.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 5:<\/h3>\n\n
\n “L\u00f2ng hi\u1ebfu kh\u00e1ch l\u00e0 c\u1ed1 g\u1eafng h\u1ed7 tr\u1ee3 nhi\u1ec1u ch\u1ee9c n\u0103ng trong m\u1ed9t kh\u00f4ng gian.” \u2013
\n Miguel McKelvey<\/a>
\n <\/i>\n <\/p>\n
\n Suy ngh\u0129 v\u1ec1 c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:<\/strong>\n <\/p>\n
\n \u0110i\u1ec1u n\u00e0y kh\u00f4ng th\u1ec3 \u0111\u00fang h\u01a1n \u0111\u1ed1i v\u1edbi m\u1ed9t kh\u00e1ch s\u1ea1n, n\u01a1i nhi\u1ec1u b\u1ed9 ph\u1eadn c\u1ea7n ph\u1ed1i
\n h\u1ee3p v\u1edbi nhau \u0111\u1ec3 t\u1ea1o ra m\u1ed9t c\u1ea3m gi\u00e1c hi\u1ebfu kh\u00e1ch t\u1ed5ng th\u1ec3. Khi m\u1ecdi th\u1ee9 k\u1ebft h\u1ee3p
\n l\u1ea1i v\u1edbi nhau, \u0111\u00f3 l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m b\u1ed5 \u00edch cho c\u1ea3 kh\u00e1ch v\u00e0 kh\u00e1ch s\u1ea1n, v\u00ec v\u1eady
\n \u0111\u00f3 n\u00ean l\u00e0 m\u1ed9t m\u1ee5c ti\u00eau truy\u1ec1n c\u1ea3m h\u1ee9ng cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111\u1ec3 ph\u1ea5n \u0111\u1ea5u c\u1ea3i
\n thi\u1ec7n.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 6:<\/h3>\n\n
\n “\u0110\u1eebng bao gi\u1edd n\u00f3i kh\u00f4ng khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u \u0111i\u1ec1u g\u00ec \u0111\u00f3, ngay c\u1ea3 khi \u0111\u00f3 l\u00e0
\n m\u1eb7t tr\u0103ng. B\u1ea1n lu\u00f4n c\u00f3 th\u1ec3 c\u1ed1 g\u1eafng, v\u00e0 d\u00f9 sao th\u00ec v\u1eabn c\u00f2n r\u1ea5t nhi\u1ec1u th\u1eddi
\n gian sau \u0111\u00f3 \u0111\u1ec3 gi\u1ea3i th\u00edch r\u1eb1ng \u0111i\u1ec1u \u0111\u00f3 l\u00e0 kh\u00f4ng th\u1ec3.” \u2014
\n C\u00e9sar Ritz<\/a>
\n <\/i>\n <\/p>\n
\n
\n B\u00ecnh lu\u1eadn v\u1ec1 c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:
\n <\/strong>\n <\/p>\n
\n \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch d\u1ec5 nh\u1ea5t \u0111\u1ec3 gi\u1eef kh\u00e1ch v\u1ec1 ph\u00eda b\u1ea1n. Ngay c\u1ea3 khi b\u1ea1n
\n bi\u1ebft ngay r\u1eb1ng \u0111i\u1ec1u g\u00ec \u0111\u00f3 kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c, vi\u1ec7c cho kh\u00e1ch bi\u1ebft r\u1eb1ng
\n b\u1ea1n s\u1ebd \u0111i\u1ec1u tra n\u00f3 cho h\u1ecd s\u1ebd khi\u1ebfn h\u1ecd \u0111\u00e1nh gi\u00e1 cao n\u1ed7 l\u1ef1c v\u00e0 s\u1ebd kh\u00f4ng b\u1ecb kh\u00f3
\n ch\u1ecbu b\u1edfi s\u1ef1 t\u1eeb ch\u1ed1i ngay l\u1eadp t\u1ee9c y\u00eau c\u1ea7u c\u1ee7a h\u1ecd.\n <\/p>\n
\n \n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> T\u1ea1o \u0110\u1ed9ng L\u1ef1c \u0110\u1ec3 Truy\u1ec1n C\u1ea3m H\u1ee9ng Cho S\u1ef1 Th\u00e0nh C\u00f4ng<\/h2>\n
\n L\u00e0m vi\u1ec7c nh\u00f3m t\u1ea5t nhi\u00ean l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t
\n m\u00f4i tr\u01b0\u1eddng c\u00f3 \u0111\u1ed9ng l\u1ef1c, h\u00e0i h\u00f2a v\u00e0 hi\u1ebfu kh\u00e1ch. N\u1ebfu kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 nh\u00e2n
\n vi\u00ean \u0111\u1ec1u \u0111\u1ed3ng l\u00f2ng, th\u00ec kh\u00e1ch s\u1ebd c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng \u0111\u1ed3ng \u0111\u1ec1u. D\u01b0\u1edbi \u0111\u00e2y
\n l\u00e0 m\u1ed9t s\u1ed1 c\u00e2u n\u00f3i gi\u00fap b\u1ea1n t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00f3m c\u1ee7a m\u00ecnh v\u00e0 \u0111\u01b0a tinh th\u1ea7n
\n \u0111\u1ed3ng \u0111\u1ed9i c\u1ee7a b\u1ea1n \u0111i \u0111\u00fang h\u01b0\u1edbng:\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 7:<\/h3>\n
\n
\n “L\u00e0m vi\u1ec7c nh\u00f3m l\u00e0 nhi\u00ean li\u1ec7u<\/a> cho ph\u00e9p nh\u1eefng ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng
\n \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng k\u1ebft qu\u1ea3 phi th\u01b0\u1eddng.” \u2013 Andrew Carnegie
\n <\/i>\n <\/p>\n
\n
\n L\u01b0u \u00fd quan tr\u1ecdng v\u1ec1 c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span>
\n n\u00e0y:
\n <\/strong>\n <\/p>\n
\n \u0110i\u1ec1u n\u00e0y t\u00f3m t\u1eaft s\u1ef1 l\u00e0m vi\u1ec7c nh\u00f3m m\u1ed9t c\u00e1ch ho\u00e0n h\u1ea3o. Kh\u00f4ng m\u1ed9t c\u00e1 nh\u00e2n n\u00e0o ph\u1ea3i
\n xu\u1ea5t s\u1eafc hay ho\u00e0n h\u1ea3o \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau, b\u1ea1n ch\u1ec9 c\u1ea7n ph\u1ea5n \u0111\u1ea5u v\u00ec c\u00f9ng m\u1ed9t
\n m\u1ee5c ti\u00eau m\u1ed9t c\u00e1ch \u0111\u1ed3ng l\u00f2ng. N\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh th\u00e0nh
\n c\u00f4ng \u0111\u1ebfn m\u1ee9c n\u00e0y, \u0111\u00f3 l\u00e0 khi kh\u00e1ch s\u1ebd b\u1eaft \u0111\u1ea7u ca ng\u1ee3i b\u1ea1n.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 8:<\/h3>\n\n
\n “Kh\u00f4ng ai trong ch\u00fang ta th\u00f4ng minh b\u1eb1ng t\u1ea5t c\u1ea3 ch\u00fang ta.” \u2013
\n Ken Blanchard<\/a>
\n <\/i>\n <\/p>\n
\n
\n L\u1eddi nh\u1eafc nh\u1edf nhanh ch\u00f3ng t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span>
\n n\u00e0y:
\n <\/strong>\n <\/p>\n
\n M\u1ed9t l\u1ea7n n\u1eefa, m\u1ed9t l\u1eddi nh\u1eafc nh\u1edf kh\u00e1c v\u1ec1 l\u00fd do t\u1ea1i sao vi\u1ec7c \u0111i\u1ec1u h\u00e0nh m\u1ed9t kh\u00e1ch
\n s\u1ea1n ho\u1eb7c cung c\u1ea5p d\u1ecbch v\u1ee5 hi\u1ebfu kh\u00e1ch kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch ri\u00eang
\n l\u1ebb ho\u1eb7c b\u1edfi nh\u1eefng ng\u01b0\u1eddi h\u00e0nh \u0111\u1ed9ng \u0111\u1ed9c l\u1eadp v\u1edbi nhau. Th\u00f4ng th\u01b0\u1eddng, \u0111\u1ec3 t\u00ecm ra
\n gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t cho m\u1ed9t v\u1ea5n \u0111\u1ec1, c\u1ea7n c\u00f3 nh\u1eefng quan \u0111i\u1ec3m v\u00e0 t\u00ednh c\u00e1ch kh\u00e1c
\n nhau \u0111\u1ec3 \u0111\u01b0a ra \u00fd t\u01b0\u1edfng tr\u01b0\u1edbc khi nh\u00f3m c\u00f3 th\u1ec3 quy\u1ebft \u0111\u1ecbnh h\u00e0nh \u0111\u1ed9ng t\u1ed1t nh\u1ea5t cho
\n doanh nghi\u1ec7p.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 9:<\/h3>\n\n
\n “H\u00e3y t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho h\u1ecd, \u0111\u00e0o t\u1ea1o h\u1ecd, quan t\u00e2m \u0111\u1ebfn h\u1ecd v\u00e0 bi\u1ebfn h\u1ecd th\u00e0nh
\n nh\u1eefng ng\u01b0\u1eddi chi\u1ebfn th\u1eafng… h\u1ecd s\u1ebd \u0111\u1ed1i x\u1eed t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng. V\u00e0 n\u1ebfu kh\u00e1ch
\n h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed t\u1ed1t, h\u1ecd s\u1ebd quay l\u1ea1i.” \u2014
\n J. Willard Marriott<\/a>, ng\u01b0\u1eddi s\u00e1ng l\u1eadp T\u1eadp \u0111o\u00e0n Marriott
\n <\/i>\n <\/p>\n
\n
\n B\u01b0\u1edbc h\u00e0nh \u0111\u1ed9ng t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:
\n <\/strong>\n <\/p>\n
\n N\u1ebfu ai \u0111\u00f3 bi\u1ebft v\u1ec1 l\u00f2ng hi\u1ebfu kh\u00e1ch, th\u00ec \u0111\u00f3 l\u00e0 Marriott. V\u00e0 \u0111\u00f3 l\u00e0 m\u1ed9t b\u00e0i h\u1ecdc
\n r\u1ea5t \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n thu\u00ea v\u00e0 qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 – m\u1eb7c
\n d\u00f9 kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng d\u1ec5 d\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 m\u1eb9o thu\u00ea nh\u00e2n
\n vi\u00ean kh\u00e1ch s\u1ea1n n\u1ebfu b\u1ea1n c\u1ea7n ch\u00fang.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> Ng\u1eafn G\u1ecdn D\u00e0nh Cho Kh\u00e1ch<\/h2>\n
\n C\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> ng\u1eafn g\u1ecdn gi\u1ed1ng nh\u01b0 nh\u1eefng
\n vi\u00ean ng\u1ecdc nh\u1ecf c\u1ee7a s\u1ef1 kh\u00f4n ngoan, g\u00f3i g\u1ecdn b\u1ea3n ch\u1ea5t c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong
\n m\u1ed9t v\u00e0i d\u00f2ng \u0111\u00e1ng nh\u1edb.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 10:<\/h3>\n
\n “C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u00ecm th\u1ea5y ch\u00ednh m\u00ecnh l\u00e0 l\u1ea1c m\u00ecnh trong vi\u1ec7c ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi
\n kh\u00e1c.” \u2013 Mahatma Gandhi\n <\/p>\n
\n B\u00e0i h\u1ecdc t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:<\/strong>\n <\/p>\n
\n C\u00e2u n\u00f3i s\u00e2u s\u1eafc n\u00e0y c\u1ee7a Mahatma Gandhi th\u1ec3 hi\u1ec7n m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi t\u00e2m h\u1ed3n c\u1ee7a
\n l\u00f2ng hi\u1ebfu kh\u00e1ch. N\u00f3 g\u1ee3i \u00fd r\u1eb1ng trong h\u00e0nh \u0111\u1ed9ng ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi kh\u00e1c, ng\u01b0\u1eddi ta
\n kh\u00e1m ph\u00e1 ra con ng\u01b0\u1eddi th\u1eadt c\u1ee7a m\u00ecnh. B\u00e0i h\u1ecdc n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c
\n nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd, v\u00ec n\u00f3 nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a
\n s\u1ef1 v\u1ecb tha v\u00e0 c\u1ed1ng hi\u1ebfn trong d\u1ecbch v\u1ee5. N\u00f3 nh\u1eafc nh\u1edf ch\u00fang ta r\u1eb1ng s\u1ef1 h\u00e0i l\u00f2ng
\n th\u1ef1c s\u1ef1 trong ng\u00e0nh kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb vi\u1ec7c ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5, m\u00e0
\n c\u00f2n \u0111\u1ebfn t\u1eeb vi\u1ec7c v\u01b0\u1ee3t l\u00ean tr\u00ean ch\u00fang \u0111\u1ec3 th\u1ef1c s\u1ef1 quan t\u00e2m v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 11:<\/h3>\n
\n “M\u1ecdi ng\u01b0\u1eddi s\u1ebd qu\u00ean nh\u1eefng g\u00ec b\u1ea1n n\u00f3i, qu\u00ean nh\u1eefng g\u00ec b\u1ea1n l\u00e0m, nh\u01b0ng m\u1ecdi ng\u01b0\u1eddi s\u1ebd
\n kh\u00f4ng bao gi\u1edd qu\u00ean c\u00e1ch b\u1ea1n khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y.” \u2013 Maya Angelou\n <\/p>\n
\n
\n L\u1eddi nh\u1eafc nh\u1edf t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:
\n <\/strong>\n <\/p>\n
\n C\u00e2u n\u00f3i n\u00e0y l\u00e0 m\u1ed9t l\u1eddi nh\u1eafc nh\u1edf m\u1ea1nh m\u1ebd r\u1eb1ng t\u00e1c \u0111\u1ed9ng c\u1ea3m x\u00fac m\u00e0 b\u1ea1n t\u1ea1o ra
\n cho kh\u00e1ch c\u1ee7a b\u1ea1n l\u00e0 t\u1ed1i quan tr\u1ecdng. Kh\u00f4ng ch\u1ec9 l\u00e0 nh\u1eefng ti\u1ec7n nghi sang tr\u1ecdng
\n hay hi\u1ec7u qu\u1ea3 c\u1ee7a d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch s\u1ebd nh\u1edb \u0111\u1ebfn; \u0111\u00f3 l\u00e0 s\u1ef1 \u1ea5m \u00e1p, s\u1ef1 quan t\u00e2m v\u00e0
\n s\u1ef1 \u0111\u1ed3ng c\u1ea3m m\u00e0 h\u1ecd tr\u1ea3i nghi\u1ec7m. Th\u00f4ng tin chi ti\u1ebft n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi
\n nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n \u1edf t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p, v\u00ec n\u00f3 nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c
\n t\u1ea1o ra c\u00e1c k\u1ebft n\u1ed1i c\u1ea3m x\u00fac t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o c\u1ea3m
\n gi\u00e1c c\u1ee7a kh\u00e1ch trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa, kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra
\n nh\u1eefng \u1ea5n t\u01b0\u1ee3ng l\u00e2u d\u00e0i bi\u1ebfn kh\u00e1ch l\u1ea7n \u0111\u1ea7u th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> H\u00e0i H\u01b0\u1edbc V\u00e0 T\u00edch C\u1ef1c \u0110\u1ec3 L\u00e0m B\u1eebng S\u00e1ng M\u1ed9t Ng\u00e0y C\u1ee7a B\u1ea1n<\/h2>\n
\n S\u1ef1 h\u00e0i h\u01b0\u1edbc v\u00e0 t\u00edch c\u1ef1c c\u00f3 t\u00ednh lan truy\u1ec1n, v\u00e0 trong ng\u00e0nh kh\u00e1ch s\u1ea1n, ch\u00fang c\u00f3
\n th\u1ec3 l\u00e0 nh\u1eefng th\u00e0nh ph\u1ea7n ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u1ea1o ra m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed ch\u00e0o \u0111\u00f3n. Ch\u00fang
\n c\u0169ng \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t l\u1eddi nh\u1eafc nh\u1edf nh\u00e2n vi\u00ean r\u1eb1ng trong khi t\u00ednh chuy\u00ean
\n nghi\u1ec7p l\u00e0 ch\u00eca kh\u00f3a, th\u00ec s\u1ef1 ti\u1ebfp x\u00fac c\u1ee7a con ng\u01b0\u1eddi – th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua
\n s\u1ef1 h\u00e0i h\u01b0\u1edbc v\u00e0 t\u00edch c\u1ef1c – l\u00e0 \u0111i\u1ec1u th\u1ef1c s\u1ef1 l\u00e0m cho k\u1ef3 ngh\u1ec9 c\u1ee7a kh\u00e1ch tr\u1edf n\u00ean
\n th\u00fa v\u1ecb.\n <\/p>\n
\n
\n “Khi t\u00f4i b\u00e1n r\u01b0\u1ee3u, n\u00f3 \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 bu\u00f4n l\u1eadu; khi kh\u00e1ch h\u00e0ng c\u1ee7a t\u00f4i ph\u1ee5c v\u1ee5
\n n\u00f3 tr\u00ean Lake Shore Drive, n\u00f3 \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 l\u00f2ng hi\u1ebfu kh\u00e1ch.” \u2013 Al Capone\n <\/li>\n
\n “T\u00f4i th\u00edch ki\u1ec3m tra t\u1ee7 l\u1ea1nh mini trong ph\u00f2ng kh\u00e1ch s\u1ea1n. N\u00f3 gi\u1ed1ng nh\u01b0 m\u1edf m\u1ed9t
\n chi\u1ebfc r\u01b0\u01a1ng kho b\u00e1u.” \u2013 Ryan Reynolds.\n <\/li>\n<\/ul>\n
\n
\n “Ph\u00f2ng kh\u00e1ch s\u1ea1n l\u00e0 nh\u1eefng th\u1ee9 bu\u1ed3n c\u01b0\u1eddi. Ch\u00fang l\u00e0m cho m\u1ecdi th\u1ee9 tr\u00f4ng kh\u00e1c
\n \u0111i. N\u1ebfu m\u1ecdi ng\u01b0\u1eddi c\u00f3 \u00fd \u0111\u1ecbnh b\u1eadt kh\u1ecfi gi\u01b0\u1eddng, t\u1ea5t c\u1ea3 ch\u00fang ta s\u1ebd ng\u1ee7 trong
\n m\u00e1y n\u01b0\u1edbng b\u00e1nh m\u00ec.” \u2013 Emma Forrest\n <\/li>\n<\/ul>\n
\n Nh\u1eefng c\u00e2u n\u00f3i nh\u01b0 v\u1eady c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac kh\u00e1c nhau
\n trong kh\u00e1ch s\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u1ebb trong ph\u00f2ng, b\u00e0i \u0111\u0103ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c
\n th\u1eadm ch\u00ed trong c\u00e1c cu\u1ed9c h\u1ecdp nh\u00e2n vi\u00ean \u0111\u1ec3 gi\u1eef cho m\u00f4i tr\u01b0\u1eddng nh\u1eb9 nh\u00e0ng nh\u01b0ng
\n chuy\u00ean nghi\u1ec7p.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> N\u1ed5i Ti\u1ebfng T\u1eeb Nh\u1eefng T\u00ean Tu\u1ed5i L\u1edbn<\/h2>\n
\n N\u1ebfu \u0111i\u1ec1u g\u00ec \u0111\u00f3 \u0111\u00e3 hi\u1ec7u qu\u1ea3 v\u1edbi nh\u1eefng ng\u01b0\u1eddi th\u00e0nh c\u00f4ng v\u00e0 gi\u00e0u c\u00f3 nh\u1ea5t tr\u00ean th\u1ebf
\n gi\u1edbi, th\u00ec r\u1ea5t c\u00f3 th\u1ec3 n\u00f3 c\u0169ng s\u1ebd hi\u1ec7u qu\u1ea3 v\u1edbi b\u1ea1n – ngay c\u1ea3 khi \u1edf quy m\u00f4 nh\u1ecf
\n h\u01a1n. H\u00e3y xem m\u1ed9t v\u00e0i c\u00e2u n\u00f3i v\u1ec1 l\u00f2ng hi\u1ebfu kh\u00e1ch t\u1eeb nh\u1eefng t\u00ean tu\u1ed5i n\u1ed5i ti\u1ebfng:\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 12:<\/h3>\n
\n
\n “Ch\u00eca kh\u00f3a l\u00e0 \u0111\u1eb7t ra nh\u1eefng k\u1ef3 v\u1ecdng th\u1ef1c t\u1ebf c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 sau \u0111\u00f3 kh\u00f4ng
\n ch\u1ec9 \u0111\u00e1p \u1ee9ng ch\u00fang m\u00e0 c\u00f2n v\u01b0\u1ee3t qu\u00e1 ch\u00fang – t\u1ed1t nh\u1ea5t l\u00e0 theo nh\u1eefng c\u00e1ch b\u1ea5t ng\u1edd
\n v\u00e0 h\u1eefu \u00edch.” \u2013 Sir Richard Branson<\/a>
\n <\/i>\n <\/p>\n
\n
\n B\u00e0i h\u1ecdc t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:
\n <\/strong>\n <\/p>\n
\n Tr\u00ean th\u1ef1c t\u1ebf, h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n th\u01b0\u1eddng h\u1ee9a h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng
\n c\u1ee7a h\u1ecd c\u1ea3 th\u1ebf gi\u1edbi nh\u01b0ng kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau cao c\u1ea3 \u0111\u00f3. \u0110i\u1ec1u
\n quan tr\u1ecdng l\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eeba d\u1ed1i kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1eb1ng b\u1ea5t k\u1ef3 ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp
\n th\u1ecb ho\u1eb7c th\u00f4ng \u0111i\u1ec7p n\u00e0o c\u1ee7a b\u1ea1n. S\u1ebd t\u1ed1t h\u01a1n nhi\u1ec1u n\u1ebfu b\u1ea1n cho h\u1ecd nhi\u1ec1u h\u01a1n
\n nh\u1eefng g\u00ec h\u1ecd mong \u0111\u1ee3i, thay v\u00ec c\u00f3 nguy c\u01a1 kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 13:<\/h3>\n\n
\n “Nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng nh\u1ea5t c\u1ee7a b\u1ea1n l\u00e0 ngu\u1ed3n h\u1ecdc h\u1ecfi l\u1edbn nh\u1ea5t c\u1ee7a
\n b\u1ea1n.” \u2013 Bill Gates<\/a>
\n <\/i>\n <\/p>\n
\n
\n B\u00e0i h\u1ecdc t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:
\n <\/strong>\n <\/p>\n
\n V\u1ec1 m\u1eb7t b\u00ean ngo\u00e0i, b\u1ea1n c\u00f3 th\u1ec3 lu\u00f4n tu\u00e2n theo “kh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00fang”, nh\u01b0ng b\u1ea1n
\n c\u0169ng n\u00ean \u00e1p d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y trong n\u1ed9i b\u1ed9. \u0110\u1eebng b\u1ecf qua nh\u1eefng ph\u1ea3n h\u1ed3i
\n ti\u00eau c\u1ef1c m\u00e0 kh\u00f4ng xem x\u00e9t tr\u01b0\u1edbc ti\u00ean n\u00f3 \u0111\u1ebfn t\u1eeb \u0111\u00e2u v\u00e0 t\u1ea1i sao n\u00f3 x\u1ea3y ra.\n <\/p>\n
\n Th\u00f4ng th\u01b0\u1eddng, b\u1ea1n s\u1ebd kh\u00e1m ph\u00e1 ra nh\u1eefng c\u00e1ch \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh – v\u00e0
\n ngay c\u1ea3 nh\u1eefng chi ti\u1ebft nh\u1ecf c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn cho kh\u00e1ch.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 14:<\/h3>\n\n
\n “C\u00e1c c\u00f4ng ty v\u0129 \u0111\u1ea1i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng b\u1edfi nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng bao gi\u1edd ng\u1eebng suy
\n ngh\u0129 v\u1ec1 nh\u1eefng c\u00e1ch \u0111\u1ec3 c\u1ea3i thi\u1ec7n doanh nghi\u1ec7p.” \u2013
\n J. Willard “Bill” Marriott<\/a>
\n <\/i>\n <\/p>\n
\n
\n Ki\u1ebfn th\u1ee9c t\u1eeb c\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n<\/span> n\u00e0y:
\n <\/strong>\n <\/p>\n
\n M\u1ed9t vi\u00ean ng\u1ecdc kh\u00e1c t\u1eeb ng\u01b0\u1eddi s\u00e1ng l\u1eadp Marriott. Ngh\u1ec9 ng\u01a1i tr\u00ean v\u00f2ng nguy\u1ec7t qu\u1ebf
\n c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t c\u00e1ch ch\u1eafc ch\u1eafn \u0111\u1ec3 cho ph\u00e9p \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n b\u1eaft k\u1ecbp v\u00e0
\n v\u01b0\u1ee3t qua b\u1ea1n, v\u00e0 \u0111\u1ec3 kh\u00e1ch c\u1ee7a b\u1ea1n tr\u1edf n\u00ean v\u1ee1 m\u1ed9ng v\u1edbi vi\u1ec7c b\u1ea1n t\u1eeb ch\u1ed1i \u0111\u1ed5i
\n m\u1edbi. B\u1ea1n l\u00e0m \u0111i\u1ec1u n\u00e0y nh\u01b0 th\u1ebf n\u00e0o l\u00e0 t\u00f9y thu\u1ed9c v\u00e0o b\u1ea1n – n\u00f3 c\u00f3 th\u1ec3 c\u00f3 ngh\u0129a l\u00e0
\n n\u00e2ng c\u1ea5p c\u00f4ng ngh\u1ec7 c\u1ee7a b\u1ea1n, c\u1ea3i t\u1ea1o t\u00e0i s\u1ea3n c\u1ee7a b\u1ea1n (ho\u1eb7c c\u00e1c t\u00e0i s\u1ea3n), \u0111\u1ea1i tu
\n ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n ho\u1eb7c m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 kh\u00e1c.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> Tuy\u1ec7t V\u1eddi T\u1eeb C\u00e1c Chuy\u00ean Gia C\u00f4ng Ngh\u1ec7<\/h2>\n
\n H\u01a1n bao gi\u1edd h\u1ebft, s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi vi\u1ec7c s\u1eed d\u1ee5ng
\n hi\u1ec7u qu\u1ea3 c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a, h\u1ee3p l\u00fd h\u00f3a, n\u00e2ng cao v\u00e0 ph\u00e2n t\u00edch
\n c\u00e1c quy tr\u00ecnh c\u1ee7a kh\u00e1ch s\u1ea1n. Do \u0111\u00f3, kh\u00f4ng c\u00f3 g\u00ec ng\u1ea1c nhi\u00ean khi c\u00e1c nh\u00e0 qu\u1ea3n
\n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi r\u1ea5t nhi\u1ec1u t\u1eeb c\u00e1c chuy\u00ean gia c\u00f4ng ngh\u1ec7, nh\u1eefng ng\u01b0\u1eddi
\n m\u1eb7c d\u00f9 kh\u00f4ng l\u00e0m vi\u1ec7c trong ng\u00e0nh kh\u00e1ch s\u1ea1n, nh\u01b0ng v\u1eabn \u0111\u01b0a ra nh\u1eefng l\u1eddi khuy\u00ean
\n kh\u00f4n ngoan ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong m\u1ed9t ng\u00e0nh c\u00f4ng nghi\u1ec7p ng\u00e0y c\u00e0ng h\u01b0\u1edbng
\n \u0111\u1ebfn c\u00f4ng ngh\u1ec7.\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 15: H\u00ecnh dung nh\u1eefng l\u1ee3i \u00edch c\u1ee7a CNTT<\/h3>\n
\n
\n “C\u00f3 l\u1ebd th\u00e1ch th\u1ee9c nh\u1ea5t qu\u00e1n l\u1edbn nh\u1ea5t m\u00e0 t\u00f4i g\u1eb7p ph\u1ea3i l\u00e0 s\u1ef1 ch\u1ea5p nh\u1eadn c\u00f4ng
\n ngh\u1ec7 trong ng\u00e0nh c\u1ee7a ch\u00fang t\u00f4i. Trong nhi\u1ec1u n\u0103m, c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c xem l\u00e0 ‘m\u1ed9t
\n \u00e1c qu\u1ef7 c\u1ea7n thi\u1ebft’, ho\u1eb7c m\u1ed9t c\u00f4ng c\u1ee5 ch\u01b0a \u0111\u1ea1t \u0111\u1ebfn \u0111\u1ee7 ch\u1ee9c n\u0103ng v\u00e0 \u0111\u1ed9 tr\u01b0\u1edfng
\n th\u00e0nh \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t t\u00e0i s\u1ea3n c\u1ea1nh tranh th\u1ef1c s\u1ef1 \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd
\n kh\u00e1ch s\u1ea1n.” \u2014 Richard Brooks
\n <\/i>\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 16: Qu\u1ea3n l\u00fd CNTT<\/h3>\n
\n
\n “Trong nh\u1eefng n\u0103m \u0111\u1ea7u s\u1ef1 nghi\u1ec7p c\u1ee7a t\u00f4i v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd CNTT t\u1ea1i
\n m\u1ed9t kh\u00e1ch s\u1ea1n, c\u00f3 l\u1ebd 75% v\u1ea5n \u0111\u1ec1 c\u1ee7a t\u00f4i li\u00ean quan \u0111\u1ebfn ph\u1ea7n c\u1ee9ng, khi\u1ebfn t\u00f4i c\u00f3
\n \u00edt th\u1eddi gian \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1c \u1ee9ng d\u1ee5ng ho\u1eb7c quy tr\u00ecnh. Ng\u00e0y nay, nh\u1eefng v\u1ea5n
\n \u0111\u1ec1 v\u1ec1 ph\u1ea7n c\u1ee9ng \u0111\u00f3 g\u1ea7n nh\u01b0 ho\u00e0n to\u00e0n bi\u1ebfn m\u1ea5t v\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd CNTT c\u00f3 th\u1ec3
\n \u0111\u00f3ng g\u00f3p nhi\u1ec1u gi\u00e1 tr\u1ecb h\u01a1n cho ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch
\n h\u00e0ng. Ph\u1ea7n c\u1ee9ng v\u00e0 h\u1ec7 \u0111i\u1ec1u h\u00e0nh ti\u00eau chu\u1ea9n, \u0111\u00e1ng tin c\u1eady, gi\u00e1 c\u1ea3 ph\u1ea3i ch\u0103ng
\n th\u1ef1c s\u1ef1 l\u00e0 nh\u1eefng g\u00ec \u0111\u00e3 cho ph\u00e9p c\u00f4ng ngh\u1ec7 m\u1edf r\u1ed9ng trong ng\u00e0nh kh\u00e1ch s\u1ea1n.” \u2014
\n Robert Bennett
\n <\/i>\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 17: C\u00f4ng ngh\u1ec7 m\u1edbi<\/h3>\n
\n
\n “C\u1ee9 sau 7 \u0111\u1ebfn 10 n\u0103m, l\u1ea1i c\u00f3 m\u1ed9t th\u1ebf h\u1ec7 c\u00f4ng ngh\u1ec7 m\u1edbi th\u00e1ch th\u1ee9c c\u00e1c nh\u00e0
\n cung c\u1ea5p h\u1ec7 th\u1ed1ng n\u00e2ng c\u1ea5p ho\u1eb7c vi\u1ebft l\u1ea1i \u0111\u1ec3 duy tr\u00ec t\u00ednh hi\u1ec7n t\u1ea1i. C\u00e1c nh\u00e0
\n cung c\u1ea5p v\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n ph\u1ea3i h\u1ecdc c\u00e1ch nhanh nh\u1eb9n v\u00e0 th\u00edch
\n \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i \u2014 n\u1ebfu kh\u00f4ng s\u1ebd b\u1ecb m\u1ea5t v\u1ecb tr\u00ed d\u1eabn \u0111\u1ea7u ho\u1eb7c th\u1eadm ch\u00ed m\u1ea5t
\n t\u00ednh ph\u00f9 h\u1ee3p. H\u00ecnh th\u1ee9c ph\u00e1 h\u1ee7y s\u00e1ng t\u1ea1o n\u00e0y \u0111\u00e3 ti\u1ebfp t\u1ee5c t\u00e0n ph\u00e1 ng\u00e0nh c\u00f4ng
\n nghi\u1ec7p t\u1eeb nh\u1eefng kh\u1edfi \u0111\u1ea7u c\u00f4ng ngh\u1ec7 c\u1ee7a n\u00f3, v\u00e0 \u0111\u1ecbnh k\u1ef3 cung c\u1ea5p c\u01a1 h\u1ed9i cho c\u00e1c
\n c\u00f4ng ty m\u1edbi v\u1edbi nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi \u0111\u1ec3 khu\u1ea5y \u0111\u1ed9ng ng\u00e0nh c\u00f4ng nghi\u1ec7p n\u00e0y.” \u2014
\n Dave Berkus
\n <\/i>\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 18: C\u00f4ng ngh\u1ec7 t\u1ef1 ph\u1ee5c v\u1ee5<\/h3>\n
\n
\n “T\u1ea5t c\u1ea3 c\u00e1c \u1ee9ng d\u1ee5ng t\u1ef1 ph\u1ee5c v\u1ee5 \u0111\u1ec1u \u0111i ng\u01b0\u1ee3c l\u1ea1i nguy\u00ean t\u1eafc t\u1eebng \u0111\u01b0\u1ee3c duy tr\u00ec
\n r\u1eb1ng c\u00e1c ch\u1ee9c n\u0103ng kh\u00e1ch s\u1ea1n c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u00ean c\u01a1 s\u1edf tr\u1ef1c ti\u1ebfp. N\u00f3i
\n c\u00e1ch kh\u00e1c, c\u00f4ng ngh\u1ec7 ph\u1ea3i tr\u00e1nh xa t\u1ea7m m\u1eaft c\u1ee7a kh\u00e1ch \u0111\u1ec3 b\u1ea3o t\u1ed3n s\u1ef1 che ch\u1edf
\n c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a.” \u2014 Michael Kasavana
\n <\/i>\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 19: C\u00f4ng ngh\u1ec7 \u0111\u00e1m m\u00e2y<\/h3>\n
\n
\n “\u0110i\u1ec1u khi\u1ebfn t\u00f4i ph\u1ea5n kh\u00edch nh\u1ea5t b\u00e2y gi\u1edd l\u00e0 b\u1eb1ng c\u00e1ch k\u1ebft h\u1ee3p s\u1ee9c m\u1ea1nh c\u1ee7a
\n \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y v\u00e0 kh\u1ea3 n\u0103ng truy c\u1eadp ph\u1ed5 qu\u00e1t v\u00e0o d\u1eef li\u1ec7u qua Internet,
\n ch\u00fang ta c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng
\n c\u00e1c c\u01a1 s\u1edf d\u1eef li\u1ec7u l\u1edbn s\u1ebd cho ph\u00e9p ng\u00e0nh kh\u00e1ch s\u1ea1n ph\u1ee5c v\u1ee5 kh\u00e1ch t\u1ed1t h\u01a1n, c\u1ea3i
\n thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng v\u00e0 do \u0111\u00f3 ph\u00e1t tri\u1ec3n m\u1ea1nh. T\u00f4i d\u1ef1 \u0111o\u00e1n r\u1eb1ng ph\u00e2n t\u00edch d\u1ef1a tr\u00ean
\n d\u1eef li\u1ec7u s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7 tuy\u1ec7t v\u1eddi
\n ti\u1ebfp theo mang l\u1ea1i l\u1ee3i \u00edch cho c\u00e1c kh\u00e1ch s\u1ea1n.” \u2014 Robert Bennett
\n <\/i>\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 20: C\u00f4ng ngh\u1ec7 \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh<\/h3>\n
\n “\u0110i\u1ec7n tho\u1ea1i th\u00f4ng minh v\u00e0 s\u1ef1 gia t\u0103ng c\u1ee7a c\u00e1c \u1ee9ng d\u1ee5ng cho ch\u00fang ta s\u1ee9c m\u1ea1nh \u0111\u1ec3
\n l\u00e0m r\u1ea5t nhi\u1ec1u th\u1ee9 t\u1eeb l\u00f2ng b\u00e0n tay c\u1ee7a b\u1ea1n. Ng\u00e0nh kh\u00e1ch s\u1ea1n \u0111\u00e3 ch\u1ea5p nh\u1eadn c\u00e1c
\n \u1ee9ng d\u1ee5ng \u0111\u1ebfn m\u1ee9c t\u00ednh di \u0111\u1ed9ng l\u00e0 m\u1ed9t ph\u1ea7n thi\u1ebft y\u1ebfu trong c\u00e1ch c\u00e1c kh\u00e1ch s\u1ea1n
\n giao ti\u1ebfp v\u1edbi kh\u00e1ch v\u00e0 ng\u01b0\u1ee3c l\u1ea1i.” \u2014 Ted Horner\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 21: Kh\u00e1ch s\u1ea1n v\u00e0 nhu c\u1ea7u c\u1ee7a h\u1ecd<\/h3>\n
\n
\n “T\u00f4i c\u1ea3m th\u1ea5y r\u1eb1ng qu\u1ea7y l\u1ec5 t\u00e2n c\u1ee7a t\u01b0\u01a1ng lai s\u1ebd thay \u0111\u1ed5i theo s\u1ef1 ph\u00e1t tri\u1ec3n
\n c\u1ee7a t\u00ednh di \u0111\u1ed9ng v\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y. Kh\u00e1ch s\u1ebd th\u00fac \u0111\u1ea9y nhu c\u1ea7u
\n v\u1ec1 c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c tri\u1ec3n khai trong c\u00e1c kh\u00e1ch s\u1ea1n, kh\u00f4ng gi\u1ed1ng nh\u01b0 hi\u1ec7n t\u1ea1i,
\n c\u00e1c kh\u00e1ch s\u1ea1n \u0111ang quy\u1ebft \u0111\u1ecbnh nh\u1eefng g\u00ec kh\u00e1ch c\u1ee7a h\u1ecd c\u1ea7n.” \u2014 Harbans Singh
\n <\/i>\n <\/p>\n
C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n<\/span> 22: D\u1eef li\u1ec7u l\u1edbn v\u00e0 th\u00f4ng tin chi ti\u1ebft<\/h3>\n
\n
\n “Th\u00f4ng tin chi ti\u1ebft ti\u1ec1m n\u0103ng c\u00f3 s\u1eb5n th\u00f4ng qua d\u1eef li\u1ec7u l\u1edbn, \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n
\n \u0111i\u1ec1u g\u00ec \u0111ang x\u1ea3y ra v\u00e0 t\u1ea1i sao, c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a th\u1ef1c
\n s\u1ef1 trong th\u01b0\u01a1ng m\u1ea1i v\u00e0 m\u1ed1i quan h\u1ec7 tr\u1ef1c tuy\u1ebfn gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch c\u1ee7a
\n h\u1ecd.” \u2014 John Burns
\n <\/i>\n <\/p>\n
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“`html 22 C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n Truy\u1ec1n C\u1ea3m H\u1ee9ng Trong Ng\u00e0nh Kh\u00e1ch S\u1ea1n Gi\u1edbi Thi\u1ec7u V\u1ec1 C\u00e2u N\u00f3i Hay V\u1ec1 Kh\u00e1ch S\u1ea1n C\u00e2u n\u00f3i hay v\u1ec1 kh\u00e1ch s\u1ea1n l\u00e0 nh\u1eefng \u0111\u00fac k\u1ebft m\u1ea1nh m\u1ebd t\u1eeb kinh nghi\u1ec7m c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n v\u00e0 nh\u00e2n vi\u00ean. D\u00f9 \u0111\u00f3 l\u00e0 m\u00f4 t\u1ea3 ng\u1eafn […]<\/p>\n","protected":false},"author":1,"featured_media":448105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-448150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=448150"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448150\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/448105"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=448150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=448150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=448150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}