T\u1ed5ng Quan V\u1ec1 Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n (Hotel Tech Stack)<\/underline><\/h2>\n\n Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/underline> (Hotel Tech Stack) l\u00e0 t\u1eadp h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd, t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu. Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh ng\u00e0y c\u00e0ng gay g\u1eaft, vi\u1ec7c s\u1edf h\u1eefu m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n m\u1ea1nh m\u1ebd<\/strong\n > l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng.\n <\/p>\n\n Ng\u00e0nh kh\u00e1ch s\u1ea1n<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng ng\u00e0nh ti\u00ean phong trong vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00e1c
\n c\u00f4ng ngh\u1ec7 s\u1ed1<\/strong>. Ng\u00e0y nay, c\u00f4ng ngh\u1ec7 \u0111\u00e3 tr\u1edf th\u00e0nh n\u1ec1n t\u1ea3ng \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng. Vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t
\n gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7u qu\u1ea3, n\u0103ng su\u1ea5t v\u00e0 m\u1ea1nh m\u1ebd s\u1ebd gi\u00fap b\u1ea1n thi\u1ebft l\u1eadp n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho s\u1ef1 ph\u00e1t tri\u1ec3n.\n <\/p>\n\n C\u00e1c c\u00f4ng c\u1ee5 v\u00e0 h\u1ec7 th\u1ed1ng k\u1ef9 thu\u1eadt s\u1ed1 c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn tri\u1ec3n v\u1ecdng t\u01b0\u01a1ng lai c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. H\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong\n >, c\u00e1ch x\u00e2y d\u1ef1ng v\u00e0 m\u1edf r\u1ed9ng n\u00f3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, v\u00e0 t\u1ea1i sao SiteMinder cung c\u1ea5p gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u0103ng doanh thu.\n <\/p>\n ![\"Gi\u1ea3i](\"#\")
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S\u1ef1 Li\u00ean K\u1ebft Gi\u1eefa C\u00e1c Th\u00e0nh Ph\u1ea7n Trong Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n<\/underline><\/h2>\n\n \u0110i\u1ec1u g\u00ec \u0111\u1ecbnh ngh\u0129a m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong>? \u0110\u00f3 ch\u00ednh l\u00e0 s\u1ef1 li\u00ean k\u1ebft.\n <\/p>\n\n C\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> t\u1ed1t nh\u1ea5t c\u00f3 s\u1ef1 t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch gi\u1eefa c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c nhau nh\u01b0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (PMS), h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng, b\u1ed9 x\u1eed l\u00fd thanh to\u00e1n, tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM).\n <\/p>\n\n V\u1eady t\u1ea1i sao t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng c\u1ee5 n\u00e0y c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nhau?\n <\/p>\n
T\u1ea7m Quan Tr\u1ecdng C\u1ee7a Vi\u1ec7c X\u00e2y D\u1ef1ng Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n Hi\u1ec7n \u0110\u1ea1i<\/underline><\/h2>\n\n Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7n \u0111\u1ea1i c\u1ea7n \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i – ho\u1eb7c “t\u00edch h\u1ee3p” – v\u00ec \u0111i\u1ec1u n\u00e0y cho ph\u00e9p d\u1eef li\u1ec7u l\u01b0u chuy\u1ec3n tr\u01a1n tru gi\u1eefa t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1c nhau trong h\u1ec7 th\u1ed1ng, cho ph\u00e9p ch\u00fang “giao ti\u1ebfp” v\u1edbi nhau.\n <\/p>\n\n C\u00e1c gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p m\u1edf ra v\u00f4 s\u1ed1 c\u01a1 h\u1ed9i cho t\u1ef1 \u0111\u1ed9ng h\u00f3a kh\u00e1ch s\u1ea1n<\/strong>. Ch\u00fang lo\u1ea1i b\u1ecf s\u1ef1 can thi\u1ec7p th\u1ee7 c\u00f4ng, gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m r\u1ea5t nhi\u1ec1u th\u1eddi gian, gi\u1ea3m thi\u1ec3u l\u1ed7i do con ng\u01b0\u1eddi v\u00e0 t\u1ea1o ra nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc d\u1ef1a tr\u00ean d\u1eef li\u1ec7u m\u00e0 b\u1ea1n v\u00e0 nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng bao gi\u1edd kh\u00e1m ph\u00e1 ra.\n <\/p>\nNh\u1eefng L\u1ee3i \u00cdch Khi Tri\u1ec3n Khai Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n Hi\u1ec7u Qu\u1ea3<\/underline><\/h3>\n\n- \n T\u0103ng doanh thu<\/strong>: T\u1ed1i \u01b0u h\u00f3a gi\u00e1 ph\u00f2ng, qu\u1ea3n l\u00fd k\u00eanh ph\u00e2n ph\u1ed1i hi\u1ec7u qu\u1ea3 v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp.\n <\/li>\n
- \n N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong>: C\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5, c\u1ea3i thi\u1ec7n quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng.\n <\/li>\n
- \n T\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng<\/strong>: T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.\n <\/li>\n
- \n Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<\/strong>: Ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng v\u00e0 xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng.\n <\/li>\n
- \n T\u0103ng kh\u1ea3 n\u0103ng c\u1ea1nh tranh<\/strong>: Cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 ti\u1ec7n nghi hi\u1ec7n \u0111\u1ea1i \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng.\n <\/li>\n<\/ul>\n
Nh\u1eefng Sai L\u1ea7m Ph\u1ed5 Bi\u1ebfn Khi X\u00e2y D\u1ef1ng Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n<\/underline><\/h2>\n\n C\u00e1c kh\u00e1ch s\u1ea1n khi c\u1ed1 g\u1eafng x\u00e2y d\u1ef1ng ho\u1eb7c tinh ch\u1ec9nh gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a m\u00ecnh ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi r\u1ea5t nhi\u1ec1u th\u00e1ch th\u1ee9c. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh kh\u00f3 kh\u0103n v\u00e0 d\u1ec5 m\u1eafc sai l\u1ea7m. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i sai l\u1ea7m c\u1ea7n tr\u00e1nh:\n <\/p>\n\n- \n Ch\u1ecdn sai nh\u00e0 cung c\u1ea5p ho\u1eb7c gi\u1ea3i ph\u00e1p:<\/b> \u0110\u1eebng v\u1ed9i v\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u1ec1 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong>. H\u00e3y nghi\u00ean c\u1ee9u k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u1ea3i ph\u00e1p \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a b\u1ea1n, t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch, c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng quy m\u00f4 c\u00f9ng v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0 kh\u00f4ng “tr\u00f3i bu\u1ed9c” b\u1ea1n.\n <\/li>\n
- \n C\u1ed1 g\u1eafng “g\u1ecdt ch\u00e2n cho v\u1eeba gi\u00e0y”:<\/b> T\u00edch h\u1ee3p l\u00e0 t\u1ed1i quan tr\u1ecdng. M\u1eb7c d\u00f9 b\u1ea1n c\u00f3 th\u1ec3 th\u00edch giao di\u1ec7n c\u1ee7a m\u1ed9t gi\u1ea3i ph\u00e1p kh\u00f4ng t\u01b0\u01a1ng th\u00edch, nh\u01b0ng b\u1ea1n n\u00ean lu\u00f4n \u01b0u ti\u00ean kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c.\n <\/li>\n
- \n Nh\u1ea7m l\u1eabn gi\u1eefa “nice-to-haves” v\u00e0 “must-haves”:<\/b> Tr\u01b0\u1edbc khi t\u00ecm ki\u1ebfm c\u00e1c gi\u1ea3i ph\u00e1p, b\u1ea1n n\u00ean d\u00e0nh th\u1eddi gian x\u00e1c \u0111\u1ecbnh c\u00e1c t\u00ednh n\u0103ng ho\u00e0n to\u00e0n kh\u00f4ng th\u1ec3 thi\u1ebfu, v\u00ec ch\u00fang s\u1ebd \u0111\u1ecbnh h\u01b0\u1edbng cho qu\u00e1 tr\u00ecnh t\u00ecm ki\u1ebfm c\u1ee7a b\u1ea1n.\n <\/li>\n
- \n Kh\u00f4ng xem x\u00e9t t\u1ed5ng chi ph\u00ed s\u1edf h\u1eefu:<\/b> Chi ph\u00ed d\u00e0i h\u1ea1n nh\u01b0 b\u1ea3o tr\u00ec v\u00e0 h\u1ed7 tr\u1ee3 th\u01b0\u1eddng b\u1ecb \u0111\u00e1nh gi\u00e1 th\u1ea5p, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0m gi\u1ea3m nghi\u00eam tr\u1ecdng l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n. H\u00e3y hi\u1ec3u r\u00f5 t\u1ed5ng chi ph\u00ed s\u1edf h\u1eefu (TCO) tr\u01b0\u1edbc khi cam k\u1ebft v\u1edbi b\u1ea5t k\u1ef3 gi\u1ea3i ph\u00e1p n\u00e0o.\n <\/li>\n<\/ul>\n
Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n L\u00fd T\u01b0\u1edfng Khi M\u1edf M\u1ed9t Kh\u00e1ch S\u1ea1n M\u1edbi<\/underline><\/h3>\n\n N\u1ebfu b\u1ea1n \u0111ang chu\u1ea9n b\u1ecb m\u1edf m\u1ed9t kh\u00e1ch s\u1ea1n m\u1edbi, vi\u1ec7c c\u00f3 \u0111\u00fang gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> s\u1ebd r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a vi\u1ec7c kh\u1edfi \u0111\u1ea7u kinh doanh c\u1ee7a b\u1ea1n.\n <\/p>\n\n Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh ng\u00e0y nay, b\u1ea1n kh\u00f4ng th\u1ec3 c\u00f3 m\u1ed9t kh\u1edfi \u0111\u1ea7u ch\u1eadm ch\u1ea1p, v\u00ec v\u1eady vi\u1ec7c trang b\u1ecb cho m\u00ecnh gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> t\u1ed1t nh\u1ea5t s\u1ebd \u0111\u1ea3m b\u1ea3o b\u1ea1n t\u1ea1o ra c\u00e1c l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng v\u00e0 doanh thu ngay t\u1eeb ng\u00e0y \u0111\u1ea7u ti\u00ean.\n <\/p>\n\n \u0110\u01b0a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n l\u00ean m\u1ea1ng v\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e1c h\u1ec7 th\u1ed1ng c\u1ed1t l\u00f5i c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p l\u00e0 r\u1ea5t quan tr\u1ecdng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m t\u00edch h\u1ee3p gi\u1eefa PMS, tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh, c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng, h\u1ec7 th\u1ed1ng thanh to\u00e1n, v.v.\n <\/p>\n
\n B\u1ea1n c\u0169ng c\u1ea7n xem x\u00e9t ti\u1ec1m n\u0103ng m\u1edf r\u1ed9ng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n c\u00f9ng v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, m\u1ee9c \u0111\u1ed9 h\u1ed7 tr\u1ee3 v\u00e0 b\u1ea3o m\u1eadt c\u00f3 s\u1eb5n v\u00e0 m\u1ee9c \u0111\u1ed9 th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng c\u1ee7a n\u00f3.\n <\/p>\n\n Ch\u1ecdn m\u1ed9t n\u1ec1n t\u1ea3ng nh\u01b0 SiteMinder s\u1ebd cung c\u1ea5p cho b\u1ea1n n\u1ec1n t\u1ea3ng ho\u00e0n h\u1ea3o \u0111\u1ec3 thu h\u00fat c\u00e1c l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng, t\u1ea1o doanh thu v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p cho b\u1ea1n h\u1ec7 sinh th\u00e1i l\u1edbn nh\u1ea5t trong ng\u00e0nh m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> l\u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh.\n <\/p>\n\n C\u00e1ch x\u00e2y d\u1ef1ng v\u00e0 m\u1edf r\u1ed9ng gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n<\/figcaption><\/figure>\nC\u00e1c T\u00ednh N\u0103ng Quan Tr\u1ecdng C\u1ee7a Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n C\u00f3 Kh\u1ea3 N\u0103ng M\u1edf R\u1ed9ng<\/underline><\/h2>\n\n C\u00e1c th\u00e0nh ph\u1ea7n quan tr\u1ecdng c\u1ee7a m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> l\u00e0 g\u00ec? 3 t\u00ednh n\u0103ng quan tr\u1ecdng h\u00e0ng \u0111\u1ea7u bao g\u1ed3m:\n <\/p>\n1. Qu\u1ea3n L\u00fd \u0110a Kh\u00e1ch S\u1ea1n<\/underline><\/h3>\n\n Khi x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n v\u1edbi t\u01b0 c\u00e1ch l\u00e0 m\u1ed9t chu\u1ed7i ho\u1eb7c doanh nghi\u1ec7p \u0111a \u0111\u1ecba \u0111i\u1ec3m, ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u1ea7y tham v\u1ecdng v\u1edbi k\u1ebf ho\u1ea1ch m\u1edf r\u1ed9ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t c\u00e1ch b\u1ea1n s\u1ebd qu\u1ea3n l\u00fd nhi\u1ec1u kh\u00e1ch s\u1ea1n trong m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> duy nh\u1ea5t.\n <\/p>\n\n C\u00f3 m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 chuy\u00ean d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111a kh\u00e1ch s\u1ea1n. \u00cdt nh\u1ea5t, b\u1ea1n s\u1ebd c\u1ea7n c\u00e1c gi\u1ea3i ph\u00e1p c\u00f3 kh\u1ea3 n\u0103ng tr\u1ea3i r\u1ed9ng tr\u00ean nhi\u1ec1u kh\u00e1ch s\u1ea1n n\u1ebfu b\u1ea1n mu\u1ed1n duy tr\u00ec s\u1ef1 nh\u1ea5t qu\u00e1n gi\u1eefa c\u00e1c \u0111\u1ecba \u0111i\u1ec3m kh\u00e1c nhau.\n <\/p>\n
2. C\u01a1 S\u1edf H\u1ea1 T\u1ea7ng D\u1eef Li\u1ec7u V\u00e0 Tu\u00e2n Th\u1ee7 B\u1ea3o M\u1eadt<\/underline><\/h3>\n\n B\u1ea3o m\u1eadt d\u1eef li\u1ec7u v\u00e0 tu\u00e2n th\u1ee7 l\u00e0 nh\u1eefng \u0111i\u1ec1u kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> n\u00e0o. B\u1ea1n c\u1ea7n xem x\u00e9t c\u00e1ch b\u1ea1n s\u1ebd \u0111\u1ea3m b\u1ea3o an to\u00e0n v\u00e0 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u kinh doanh c\u1ee7a b\u1ea1n v\u00e0 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch. C\u00e1c t\u00ednh n\u0103ng b\u1ea3o m\u1eadt quan tr\u1ecdng c\u1ea7n t\u00ecm bao g\u1ed3m GDPR (Quy \u0111\u1ecbnh b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u chung) v\u00e0 tu\u00e2n th\u1ee7 PCI DSS (Ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt d\u1eef li\u1ec7u ng\u00e0nh th\u1ebb thanh to\u00e1n).\n <\/p>\n3. T\u1ed5ng Chi Ph\u00ed S\u1edf H\u1eefu (TCO)<\/underline><\/h3>\n\n H\u00e3y t\u00ecm hi\u1ec3u \u0111\u1ec3 hi\u1ec3u t\u1ed5ng chi ph\u00ed s\u1edf h\u1eefu b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh ph\u00ed c\u1ea5p ph\u00e9p ph\u1ea7n m\u1ec1m, chi ph\u00ed tri\u1ec3n khai v\u00e0 t\u00edch h\u1ee3p, chi ph\u00ed ph\u1ea7n c\u1ee9ng, b\u1ea3o tr\u00ec li\u00ean t\u1ee5c, h\u1ed7 tr\u1ee3, \u0111\u00e0o t\u1ea1o v\u00e0 n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng.\n <\/p>\n
\n Xem x\u00e9t c\u00e1c chi ph\u00ed ti\u1ec1m \u1ea9n c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n, nh\u01b0 th\u1eddi gian ng\u1eebng ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng. L\u1eadp m\u1ed9t ng\u00e2n s\u00e1ch d\u00e0i h\u1ea1n bao g\u1ed3m m\u1ed9t kho\u1ea3n d\u1ef1 ph\u00f2ng cho c\u00e1c chi ph\u00ed kh\u00f4ng l\u01b0\u1eddng tr\u01b0\u1edbc v\u00e0 t\u0103ng gi\u00e1 trong t\u01b0\u01a1ng lai.\n <\/p>\nC\u00e1ch X\u00e2y D\u1ef1ng V\u00e0 M\u1edf R\u1ed9ng Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n T\u1ed1t Nh\u1ea5t<\/underline><\/h2>\n\n B\u1ea1n \u0111ang th\u1eafc m\u1eafc l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong>? Chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o doanh nghi\u1ec7p, ng\u00e2n s\u00e1ch, m\u1ee5c ti\u00eau, s\u1edf th\u00edch v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a b\u1ea1n. Nh\u01b0ng n\u00f3i chung, vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 m\u1edf r\u1ed9ng m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7u qu\u1ea3 bao g\u1ed3m b\u1ed1n b\u01b0\u1edbc ch\u00ednh:\n <\/p>\nB\u01b0\u1edbc 1: \u0110\u00e1nh Gi\u00e1 Nhu C\u1ea7u C\u1ee7a B\u1ea1n V\u00e0 \u0110\u1eb7t Ra C\u00e1c M\u1ee5c Ti\u00eau R\u00f5 R\u00e0ng<\/underline><\/h3>\n\n B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch \u0111\u00e1nh gi\u00e1 nhu c\u1ea7u ho\u1ea1t \u0111\u1ed9ng, k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch v\u00e0 m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n c\u1ee7a b\u1ea1n. X\u00e1c \u0111\u1ecbnh n\u01a1i c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, bao g\u1ed3m qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a doanh thu. X\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n v\u00e0 ch\u1ee9c n\u0103ng m\u00e0 b\u1ea1n mu\u1ed1n th\u00eam v\u00e0o.\n <\/p>\nB\u01b0\u1edbc 2: Ch\u1ecdn C\u00e1c Gi\u1ea3i Ph\u00e1p C\u00f3 Kh\u1ea3 N\u0103ng M\u1edf R\u1ed9ng V\u00e0 T\u00edch H\u1ee3p<\/underline><\/h3>\n\n T\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch ch\u1ecdn c\u00e1c gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi nhau. V\u00ed d\u1ee5: SiteMinder cung c\u1ea5p h\u01a1n 1350 t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1ch s\u1ea1n h\u00e0ng \u0111\u1ea7u trong ng\u00e0nh. B\u1ea1n c\u0169ng n\u00ean \u01b0u ti\u00ean c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y, linh ho\u1ea1t v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng.\n <\/p>\n
\n T\u1ea1i sao kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng v\u00e0 t\u00ednh linh ho\u1ea1t l\u1ea1i quan tr\u1ecdng trong m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong>? B\u1edfi v\u00ec n\u00f3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00f4ng ngh\u1ec7 c\u1ee7a b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng theo k\u1ecbp s\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u1ee7a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.\n <\/p>\nB\u01b0\u1edbc 3: L\u1eadp K\u1ebf Ho\u1ea1ch Tri\u1ec3n Khai V\u00e0 \u0110\u00e0o T\u1ea1o Su\u00f4n S\u1ebb<\/underline><\/h3>\n\n Ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch tri\u1ec3n khai t\u1eebng b\u01b0\u1edbc, b\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 thi\u1ebft y\u1ebfu, sau \u0111\u00f3 m\u1edf r\u1ed9ng \u0111\u1ec3 bao g\u1ed3m c\u00e1c gi\u1ea3i ph\u00e1p \u00edt quan tr\u1ecdng h\u01a1n nh\u01b0ng l\u1ea1i gia t\u0103ng gi\u00e1 tr\u1ecb. L\u00e0m vi\u1ec7c v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i li\u1ec1n m\u1ea1ch v\u00e0 gi\u1ea3m thi\u1ec3u gi\u00e1n \u0111o\u1ea1n ho\u1ea1t \u0111\u1ed9ng – c\u00e1c nh\u00e0 cung c\u1ea5p ph\u1ea7n m\u1ec1m t\u1ed1t nh\u1ea5t s\u1ebd cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 h\u1ed7 tr\u1ee3 v\u00e0 h\u01b0\u1edbng d\u1eabn. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c h\u1ec7 th\u1ed1ng m\u1edbi c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.\n <\/p>\n
B\u01b0\u1edbc 4: Gi\u00e1m S\u00e1t, T\u1ed1i \u01afu H\u00f3a V\u00e0 M\u1edf R\u1ed9ng Quy M\u00f4 Theo Th\u1eddi Gian<\/underline><\/h3>\n\n Th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n, \u0111i\u1ec1u ch\u1ec9nh d\u1ef1a tr\u00ean KPI v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 kh\u00e1ch. Khi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch thay \u0111\u1ed5i, h\u00e3y th\u00eam ho\u1eb7c n\u00e2ng c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 trong gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 bao g\u1ed3m c\u00e1c \u1ee9ng d\u1ee5ng t\u1eadp trung v\u00e0o kh\u00e1ch v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 th\u00e2n thi\u1ec7n v\u1edbi thi\u1ebft b\u1ecb di \u0111\u1ed9ng kh\u00e1c cho ng\u00e0nh kh\u00e1ch s\u1ea1n.\n <\/p>\n\n ![\"hotel](\"https:\/\/www.siteminder.com\/wp-content\/uploads\/2024\/10\/hotel-tech-stack-webinar.png\"\n)
<\/a>C\u00e1ch t\u1ea1o gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> l\u00fd t\u01b0\u1edfng c\u1ee7a b\u1ea1n: Xem webinar theo y\u00eau c\u1ea7u<\/a><\/figcaption><\/figure>\nV\u00ed D\u1ee5 V\u1ec1 Danh S\u00e1ch Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n<\/underline><\/h2>\n\n M\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7u qu\u1ea3 tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o? \u0110\u1ec3 t\u00ecm hi\u1ec3u, h\u00e3y xem m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 b\u1ea3n \u0111\u1ed3 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i kh\u00e1ch s\u1ea1n m\u1edf SiteMinder:\n <\/p>\n\n- \n H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (PMS):<\/b> T\u00edch h\u1ee3p SiteMinder v\u1edbi PMS h\u00e0ng \u0111\u1ea7u nh\u01b0 OPERA ho\u1eb7c Little Hotelier \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ed1t l\u00f5i.\n <\/li>\n
- \n Tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh:<\/b> S\u1eed d\u1ee5ng tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh c\u1ee7a SiteMinder \u0111\u1ec3 ph\u00e2n ph\u1ed1i ph\u00f2ng tr\u00ean h\u01a1n 450 \u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn (OTA) v\u00e0 qu\u1ea3n l\u00fd gi\u00e1 v\u00e0 t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng theo th\u1eddi gian th\u1ef1c.\n <\/li>\n
- \n C\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng:<\/b> T\u1eadn d\u1ee5ng c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp c\u1ee7a SiteMinder \u0111\u1ec3 thu h\u00fat nhi\u1ec1u \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp h\u01a1n v\u00e0 tr\u00e1nh ph\u00ed OTA.\n <\/li>\n
- \n H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd doanh thu (RMS):<\/b> T\u00edch h\u1ee3p v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c RMS nh\u01b0 IDeaS \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ecbnh gi\u00e1 c\u1ee7a b\u1ea1n.\n <\/li>\n
- \n Ph\u1ea7n m\u1ec1m giao ti\u1ebfp v\u1edbi kh\u00e1ch:<\/b> Th\u00eam c\u00e1c t\u00ednh n\u0103ng nh\u01b0 Guest Engagement c\u1ee7a SiteMinder \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a giao ti\u1ebfp v\u1edbi kh\u00e1ch v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m.\n <\/li>\n
- \n Gi\u1ea3i ph\u00e1p x\u1eed l\u00fd thanh to\u00e1n:<\/b> Tri\u1ec3n khai c\u1ed5ng thanh to\u00e1n nh\u01b0 SiteMinder Pay \u0111\u1ec3 ch\u1ea5p nh\u1eadn thanh to\u00e1n tr\u1ef1c ti\u1ebfp t\u1eeb kh\u00e1ch c\u1ee7a b\u1ea1n, b\u1ea5t k\u1ec3 h\u1ecd \u1edf \u0111\u00e2u tr\u00ean th\u1ebf gi\u1edbi.\n <\/li>\n
- \n \u1ee8ng d\u1ee5ng di \u0111\u1ed9ng:<\/b> Tr\u1ea3i nghi\u1ec7m kh\u1ea3 n\u0103ng truy c\u1eadp khi \u0111ang di chuy\u1ec3n v\u00e0o c\u00e1c t\u00ednh n\u0103ng qu\u1ea3n l\u00fd quan tr\u1ecdng nh\u01b0 \u0111i\u1ec1u ch\u1ec9nh h\u00e0ng lo\u1ea1t gi\u00e1 v\u00e0 t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng theo th\u1eddi gian th\u1ef1c b\u1eb1ng \u1ee8ng d\u1ee5ng di \u0111\u1ed9ng SiteMinder.\n <\/li>\n<\/ul>\n
\n Khi c\u00e1c kh\u00e1ch s\u1ea1n ng\u00e0y c\u00e0ng d\u1ef1a v\u00e0o c\u00f4ng ngh\u1ec7 \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch, m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn k\u1ef9 l\u01b0\u1ee1ng tr\u1edf n\u00ean c\u1ea7n thi\u1ebft. T\u1eeb tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh \u0111\u1ebfn \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, m\u1ed7i c\u00f4ng c\u1ee5 \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 l\u1ee3i nhu\u1eadn.\n <\/p>\n\n Tuy nhi\u00ean, kh\u00f4ng ch\u1ec9 l\u00e0 ch\u1ecdn nh\u00e0 cung c\u1ea5p c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p ng\u00e0y h\u00f4m nay m\u00e0 c\u00f2n l\u00e0 chu\u1ea9n b\u1ecb cho ng\u00e0y mai.\n <\/p>\n
<\/body>
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“`html Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n: X\u00e2y D\u1ef1ng v\u00e0 M\u1edf R\u1ed9ng Hi\u1ec7u Qu\u1ea3 T\u1ed5ng Quan V\u1ec1 Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n (Hotel Tech Stack) Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n (Hotel Tech Stack) l\u00e0 t\u1eadp h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd, […]<\/p>\n","protected":false},"author":1,"featured_media":448105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-448140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=448140"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448140\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/448105"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=448140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=448140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=448140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n \n Ng\u00e0nh kh\u00e1ch s\u1ea1n<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng ng\u00e0nh ti\u00ean phong trong vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00e1c \n C\u00e1c c\u00f4ng c\u1ee5 v\u00e0 h\u1ec7 th\u1ed1ng k\u1ef9 thu\u1eadt s\u1ed1 c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn tri\u1ec3n v\u1ecdng t\u01b0\u01a1ng lai c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. H\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 \n \u0110i\u1ec1u g\u00ec \u0111\u1ecbnh ngh\u0129a m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong>? \u0110\u00f3 ch\u00ednh l\u00e0 s\u1ef1 li\u00ean k\u1ebft.\n <\/p>\n \n C\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> t\u1ed1t nh\u1ea5t c\u00f3 s\u1ef1 t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch gi\u1eefa c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c nhau nh\u01b0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (PMS), h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng, b\u1ed9 x\u1eed l\u00fd thanh to\u00e1n, tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM).\n <\/p>\n \n V\u1eady t\u1ea1i sao t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng c\u1ee5 n\u00e0y c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nhau?\n <\/p>\n \n Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7n \u0111\u1ea1i c\u1ea7n \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i – ho\u1eb7c “t\u00edch h\u1ee3p” – v\u00ec \u0111i\u1ec1u n\u00e0y cho ph\u00e9p d\u1eef li\u1ec7u l\u01b0u chuy\u1ec3n tr\u01a1n tru gi\u1eefa t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1c nhau trong h\u1ec7 th\u1ed1ng, cho ph\u00e9p ch\u00fang “giao ti\u1ebfp” v\u1edbi nhau.\n <\/p>\n \n C\u00e1c gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p m\u1edf ra v\u00f4 s\u1ed1 c\u01a1 h\u1ed9i cho t\u1ef1 \u0111\u1ed9ng h\u00f3a kh\u00e1ch s\u1ea1n<\/strong>. Ch\u00fang lo\u1ea1i b\u1ecf s\u1ef1 can thi\u1ec7p th\u1ee7 c\u00f4ng, gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m r\u1ea5t nhi\u1ec1u th\u1eddi gian, gi\u1ea3m thi\u1ec3u l\u1ed7i do con ng\u01b0\u1eddi v\u00e0 t\u1ea1o ra nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc d\u1ef1a tr\u00ean d\u1eef li\u1ec7u m\u00e0 b\u1ea1n v\u00e0 nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng bao gi\u1edd kh\u00e1m ph\u00e1 ra.\n <\/p>\n \n C\u00e1c kh\u00e1ch s\u1ea1n khi c\u1ed1 g\u1eafng x\u00e2y d\u1ef1ng ho\u1eb7c tinh ch\u1ec9nh gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a m\u00ecnh ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi r\u1ea5t nhi\u1ec1u th\u00e1ch th\u1ee9c. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh kh\u00f3 kh\u0103n v\u00e0 d\u1ec5 m\u1eafc sai l\u1ea7m. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i sai l\u1ea7m c\u1ea7n tr\u00e1nh:\n <\/p>\n \n N\u1ebfu b\u1ea1n \u0111ang chu\u1ea9n b\u1ecb m\u1edf m\u1ed9t kh\u00e1ch s\u1ea1n m\u1edbi, vi\u1ec7c c\u00f3 \u0111\u00fang gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> s\u1ebd r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a vi\u1ec7c kh\u1edfi \u0111\u1ea7u kinh doanh c\u1ee7a b\u1ea1n.\n <\/p>\n \n Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh ng\u00e0y nay, b\u1ea1n kh\u00f4ng th\u1ec3 c\u00f3 m\u1ed9t kh\u1edfi \u0111\u1ea7u ch\u1eadm ch\u1ea1p, v\u00ec v\u1eady vi\u1ec7c trang b\u1ecb cho m\u00ecnh gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> t\u1ed1t nh\u1ea5t s\u1ebd \u0111\u1ea3m b\u1ea3o b\u1ea1n t\u1ea1o ra c\u00e1c l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng v\u00e0 doanh thu ngay t\u1eeb ng\u00e0y \u0111\u1ea7u ti\u00ean.\n <\/p>\n \n \u0110\u01b0a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n l\u00ean m\u1ea1ng v\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e1c h\u1ec7 th\u1ed1ng c\u1ed1t l\u00f5i c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p l\u00e0 r\u1ea5t quan tr\u1ecdng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m t\u00edch h\u1ee3p gi\u1eefa PMS, tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh, c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng, h\u1ec7 th\u1ed1ng thanh to\u00e1n, v.v.\n <\/p>\n \n B\u1ea1n c\u0169ng c\u1ea7n xem x\u00e9t ti\u1ec1m n\u0103ng m\u1edf r\u1ed9ng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n c\u00f9ng v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, m\u1ee9c \u0111\u1ed9 h\u1ed7 tr\u1ee3 v\u00e0 b\u1ea3o m\u1eadt c\u00f3 s\u1eb5n v\u00e0 m\u1ee9c \u0111\u1ed9 th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng c\u1ee7a n\u00f3.\n <\/p>\n \n Ch\u1ecdn m\u1ed9t n\u1ec1n t\u1ea3ng nh\u01b0 SiteMinder s\u1ebd cung c\u1ea5p cho b\u1ea1n n\u1ec1n t\u1ea3ng ho\u00e0n h\u1ea3o \u0111\u1ec3 thu h\u00fat c\u00e1c l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng, t\u1ea1o doanh thu v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p cho b\u1ea1n h\u1ec7 sinh th\u00e1i l\u1edbn nh\u1ea5t trong ng\u00e0nh m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> l\u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh.\n <\/p>\n \n C\u00e1c th\u00e0nh ph\u1ea7n quan tr\u1ecdng c\u1ee7a m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> l\u00e0 g\u00ec? 3 t\u00ednh n\u0103ng quan tr\u1ecdng h\u00e0ng \u0111\u1ea7u bao g\u1ed3m:\n <\/p>\n \n Khi x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n v\u1edbi t\u01b0 c\u00e1ch l\u00e0 m\u1ed9t chu\u1ed7i ho\u1eb7c doanh nghi\u1ec7p \u0111a \u0111\u1ecba \u0111i\u1ec3m, ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u1ea7y tham v\u1ecdng v\u1edbi k\u1ebf ho\u1ea1ch m\u1edf r\u1ed9ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t c\u00e1ch b\u1ea1n s\u1ebd qu\u1ea3n l\u00fd nhi\u1ec1u kh\u00e1ch s\u1ea1n trong m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> duy nh\u1ea5t.\n <\/p>\n \n C\u00f3 m\u1ed9t s\u1ed1 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 chuy\u00ean d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111a kh\u00e1ch s\u1ea1n. \u00cdt nh\u1ea5t, b\u1ea1n s\u1ebd c\u1ea7n c\u00e1c gi\u1ea3i ph\u00e1p c\u00f3 kh\u1ea3 n\u0103ng tr\u1ea3i r\u1ed9ng tr\u00ean nhi\u1ec1u kh\u00e1ch s\u1ea1n n\u1ebfu b\u1ea1n mu\u1ed1n duy tr\u00ec s\u1ef1 nh\u1ea5t qu\u00e1n gi\u1eefa c\u00e1c \u0111\u1ecba \u0111i\u1ec3m kh\u00e1c nhau.\n <\/p>\n \n B\u1ea3o m\u1eadt d\u1eef li\u1ec7u v\u00e0 tu\u00e2n th\u1ee7 l\u00e0 nh\u1eefng \u0111i\u1ec1u kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> n\u00e0o. B\u1ea1n c\u1ea7n xem x\u00e9t c\u00e1ch b\u1ea1n s\u1ebd \u0111\u1ea3m b\u1ea3o an to\u00e0n v\u00e0 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u kinh doanh c\u1ee7a b\u1ea1n v\u00e0 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch. C\u00e1c t\u00ednh n\u0103ng b\u1ea3o m\u1eadt quan tr\u1ecdng c\u1ea7n t\u00ecm bao g\u1ed3m GDPR (Quy \u0111\u1ecbnh b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u chung) v\u00e0 tu\u00e2n th\u1ee7 PCI DSS (Ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt d\u1eef li\u1ec7u ng\u00e0nh th\u1ebb thanh to\u00e1n).\n <\/p>\n \n H\u00e3y t\u00ecm hi\u1ec3u \u0111\u1ec3 hi\u1ec3u t\u1ed5ng chi ph\u00ed s\u1edf h\u1eefu b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh ph\u00ed c\u1ea5p ph\u00e9p ph\u1ea7n m\u1ec1m, chi ph\u00ed tri\u1ec3n khai v\u00e0 t\u00edch h\u1ee3p, chi ph\u00ed ph\u1ea7n c\u1ee9ng, b\u1ea3o tr\u00ec li\u00ean t\u1ee5c, h\u1ed7 tr\u1ee3, \u0111\u00e0o t\u1ea1o v\u00e0 n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng.\n <\/p>\n \n Xem x\u00e9t c\u00e1c chi ph\u00ed ti\u1ec1m \u1ea9n c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n, nh\u01b0 th\u1eddi gian ng\u1eebng ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng. L\u1eadp m\u1ed9t ng\u00e2n s\u00e1ch d\u00e0i h\u1ea1n bao g\u1ed3m m\u1ed9t kho\u1ea3n d\u1ef1 ph\u00f2ng cho c\u00e1c chi ph\u00ed kh\u00f4ng l\u01b0\u1eddng tr\u01b0\u1edbc v\u00e0 t\u0103ng gi\u00e1 trong t\u01b0\u01a1ng lai.\n <\/p>\n \n B\u1ea1n \u0111ang th\u1eafc m\u1eafc l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong>? Chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o doanh nghi\u1ec7p, ng\u00e2n s\u00e1ch, m\u1ee5c ti\u00eau, s\u1edf th\u00edch v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a b\u1ea1n. Nh\u01b0ng n\u00f3i chung, vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 m\u1edf r\u1ed9ng m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7u qu\u1ea3 bao g\u1ed3m b\u1ed1n b\u01b0\u1edbc ch\u00ednh:\n <\/p>\n \n B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch \u0111\u00e1nh gi\u00e1 nhu c\u1ea7u ho\u1ea1t \u0111\u1ed9ng, k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch v\u00e0 m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n c\u1ee7a b\u1ea1n. X\u00e1c \u0111\u1ecbnh n\u01a1i c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, bao g\u1ed3m qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a doanh thu. X\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n v\u00e0 ch\u1ee9c n\u0103ng m\u00e0 b\u1ea1n mu\u1ed1n th\u00eam v\u00e0o.\n <\/p>\n \n T\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch ch\u1ecdn c\u00e1c gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi nhau. V\u00ed d\u1ee5: SiteMinder cung c\u1ea5p h\u01a1n 1350 t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1ch s\u1ea1n h\u00e0ng \u0111\u1ea7u trong ng\u00e0nh. B\u1ea1n c\u0169ng n\u00ean \u01b0u ti\u00ean c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y, linh ho\u1ea1t v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng.\n <\/p>\n \n T\u1ea1i sao kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng v\u00e0 t\u00ednh linh ho\u1ea1t l\u1ea1i quan tr\u1ecdng trong m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong>? B\u1edfi v\u00ec n\u00f3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00f4ng ngh\u1ec7 c\u1ee7a b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng theo k\u1ecbp s\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u1ee7a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.\n <\/p>\n \n Ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch tri\u1ec3n khai t\u1eebng b\u01b0\u1edbc, b\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 thi\u1ebft y\u1ebfu, sau \u0111\u00f3 m\u1edf r\u1ed9ng \u0111\u1ec3 bao g\u1ed3m c\u00e1c gi\u1ea3i ph\u00e1p \u00edt quan tr\u1ecdng h\u01a1n nh\u01b0ng l\u1ea1i gia t\u0103ng gi\u00e1 tr\u1ecb. L\u00e0m vi\u1ec7c v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i li\u1ec1n m\u1ea1ch v\u00e0 gi\u1ea3m thi\u1ec3u gi\u00e1n \u0111o\u1ea1n ho\u1ea1t \u0111\u1ed9ng – c\u00e1c nh\u00e0 cung c\u1ea5p ph\u1ea7n m\u1ec1m t\u1ed1t nh\u1ea5t s\u1ebd cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 h\u1ed7 tr\u1ee3 v\u00e0 h\u01b0\u1edbng d\u1eabn. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c h\u1ec7 th\u1ed1ng m\u1edbi c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.\n <\/p>\n \n Th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n, \u0111i\u1ec1u ch\u1ec9nh d\u1ef1a tr\u00ean KPI v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 kh\u00e1ch. Khi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n ph\u00e1t tri\u1ec3n v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch thay \u0111\u1ed5i, h\u00e3y th\u00eam ho\u1eb7c n\u00e2ng c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 trong gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a b\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 bao g\u1ed3m c\u00e1c \u1ee9ng d\u1ee5ng t\u1eadp trung v\u00e0o kh\u00e1ch v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 th\u00e2n thi\u1ec7n v\u1edbi thi\u1ebft b\u1ecb di \u0111\u1ed9ng kh\u00e1c cho ng\u00e0nh kh\u00e1ch s\u1ea1n.\n <\/p>\n \n M\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7u qu\u1ea3 tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o? \u0110\u1ec3 t\u00ecm hi\u1ec3u, h\u00e3y xem m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 b\u1ea3n \u0111\u1ed3 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i kh\u00e1ch s\u1ea1n m\u1edf SiteMinder:\n <\/p>\n \n Khi c\u00e1c kh\u00e1ch s\u1ea1n ng\u00e0y c\u00e0ng d\u1ef1a v\u00e0o c\u00f4ng ngh\u1ec7 \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch, m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn k\u1ef9 l\u01b0\u1ee1ng tr\u1edf n\u00ean c\u1ea7n thi\u1ebft. T\u1eeb tr\u00ecnh qu\u1ea3n l\u00fd k\u00eanh \u0111\u1ebfn \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, m\u1ed7i c\u00f4ng c\u1ee5 \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 l\u1ee3i nhu\u1eadn.\n <\/p>\n \n Tuy nhi\u00ean, kh\u00f4ng ch\u1ec9 l\u00e0 ch\u1ecdn nh\u00e0 cung c\u1ea5p c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p ng\u00e0y h\u00f4m nay m\u00e0 c\u00f2n l\u00e0 chu\u1ea9n b\u1ecb cho ng\u00e0y mai.\n <\/p>\n <\/body> “`html Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n: X\u00e2y D\u1ef1ng v\u00e0 M\u1edf R\u1ed9ng Hi\u1ec7u Qu\u1ea3 T\u1ed5ng Quan V\u1ec1 Gi\u1ea3i Ph\u00e1p C\u00f4ng Ngh\u1ec7 Kh\u00e1ch S\u1ea1n (Hotel Tech Stack) Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n (Hotel Tech Stack) l\u00e0 t\u1eadp h\u1ee3p c\u00e1c c\u00f4ng c\u1ee5 ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd, […]<\/p>\n","protected":false},"author":1,"featured_media":448105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-448140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=448140"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448140\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/448105"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=448140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=448140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=448140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n c\u00f4ng ngh\u1ec7 s\u1ed1<\/strong>. Ng\u00e0y nay, c\u00f4ng ngh\u1ec7 \u0111\u00e3 tr\u1edf th\u00e0nh n\u1ec1n t\u1ea3ng \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng. Vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t
\n gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n<\/strong> hi\u1ec7u qu\u1ea3, n\u0103ng su\u1ea5t v\u00e0 m\u1ea1nh m\u1ebd s\u1ebd gi\u00fap b\u1ea1n thi\u1ebft l\u1eadp n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho s\u1ef1 ph\u00e1t tri\u1ec3n.\n <\/p>\n<\/p>\n
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