Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft | SiteMinder<\/title><br \/>\n <meta name=\"description\" content=\"T\u00ecm hi\u1ec3u t\u1ea5t c\u1ea3 v\u1ec1 phi\u1ebfu kh\u00e1ch s\u1ea1n (hotel folio): \u0111\u1ecbnh ngh\u0129a, m\u1ee5c \u0111\u00edch, c\u00e1c lo\u1ea1i, n\u1ed9i dung, c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 v\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p.\"><br \/>\n <meta name=\"keywords\" content=\"phi\u1ebfu kh\u00e1ch s\u1ea1n, hotel folio, qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, quy tr\u00ecnh thanh to\u00e1n kh\u00e1ch s\u1ea1n, v\u00ed d\u1ee5 phi\u1ebfu kh\u00e1ch s\u1ea1n\"><\/p>\n<style>\n body {\n font-family: Arial, sans-serif;\n line-height: 1.6;\n margin: 20px;\n }\n h1, h2, h3, h4 {\n color: #333;\n }\n strong {\n font-weight: bold;\n }\n .red {\n color: red;\n }\n <\/style>\n<p><\/head><br \/>\n<body><\/p>\n<h1>Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft<\/h1>\n<h2>Gi\u1edbi thi\u1ec7u v\u1ec1 Phi\u1ebfu Kh\u00e1ch S\u1ea1n (Hotel Folio)<\/h2>\n<p>Trong ng\u00e0nh kh\u00e1ch s\u1ea1n, vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh m\u1ed9t c\u00e1ch minh b\u1ea1ch v\u00e0 ch\u00ednh x\u00e1c l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. M\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y ch\u00ednh l\u00e0 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n (hotel folio)<\/span>. V\u1eady, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 g\u00ec v\u00e0 t\u1ea1i sao n\u00f3 l\u1ea1i quan tr\u1ecdng \u0111\u1ebfn v\u1eady? B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p cho b\u1ea1n c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, t\u1eeb \u0111\u1ecbnh ngh\u0129a c\u01a1 b\u1ea3n, m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng, c\u00e1c lo\u1ea1i kh\u00e1c nhau, n\u1ed9i dung chi ti\u1ebft, \u0111\u1ebfn c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 v\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p.<\/p>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed v\u00e0 thanh to\u00e1n ph\u00e1t sinh c\u1ee7a kh\u00e1ch trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n. N\u00f3 gi\u00fap kh\u00e1ch s\u1ea1n theo d\u00f5i ch\u00ednh x\u00e1c c\u00e1c s\u1ed1 li\u1ec7u n\u00e0y. Trong l\u1ecbch s\u1eed, t\u1eeb “folio” th\u01b0\u1eddng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 ch\u1ec9 s\u1ed5 c\u00e1i ho\u1eb7c s\u1ed5 s\u00e1ch k\u1ebf to\u00e1n, v\u00e0 ng\u00e0nh kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t trong s\u1ed1 \u00edt ng\u00e0nh v\u1eabn c\u00f2n s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef n\u00e0y.<\/p>\n<p>N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t b\u1ea3n ghi chi ti\u1ebft v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c chi ph\u00ed m\u00e0 kh\u00e1ch \u0111\u00e3 ph\u00e1t sinh trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa \u2013 ti\u1ec1n ph\u00f2ng, \u0103n u\u1ed1ng, gi\u1eb7t \u1ee7i, d\u1ecbch v\u1ee5 spa \u2013 mang l\u1ea1i s\u1ef1 minh b\u1ea1ch trong c\u00e1c giao d\u1ecbch gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<h3>Ai qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>?<\/h3>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi kh\u00e1ch s\u1ea1n trong su\u1ed1t qu\u00e1 tr\u00ecnh l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch. V\u00e0o cu\u1ed1i th\u1eddi gian l\u01b0u tr\u00fa, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i th\u00e0nh h\u00f3a \u0111\u01a1n \u0111\u1ec3 kh\u00e1ch xem x\u00e9t, sau \u0111\u00f3 l\u00e0 m\u1ed9t h\u00f3a \u0111\u01a1n thanh to\u00e1n v\u00e0 bi\u00ean lai l\u00e0m b\u1eb1ng ch\u1ee9ng cho kho\u1ea3n thanh to\u00e1n \u0111\u00f3.<\/p>\n<h3>S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> v\u00e0 h\u00f3a \u0111\u01a1n l\u00e0 g\u00ec?<\/h3>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t b\u1ea3n ghi c\u00e1c kho\u1ea3n ph\u00ed \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt theo th\u1eddi gian th\u1ef1c trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch. H\u00f3a \u0111\u01a1n l\u00e0 t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c cu\u1ed1i c\u00f9ng t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed n\u00e0y.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u00f3 ph\u1ea3i l\u00e0 bi\u00ean lai kh\u00f4ng?<\/h3>\n<p>Kh\u00f4ng, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> kh\u00f4ng ph\u1ea3i l\u00e0 bi\u00ean lai. Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t b\u1ea3n ghi chi ti\u1ebft, \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt li\u00ean t\u1ee5c v\u1ec1 c\u00e1c kho\u1ea3n ph\u00ed, trong khi bi\u00ean lai l\u00e0 b\u1eb1ng ch\u1ee9ng thanh to\u00e1n cho danh s\u00e1ch c\u00e1c kho\u1ea3n ph\u00ed v\u00e0 l\u1ec7 ph\u00ed \u0111\u00e3 \u0111\u01b0\u1ee3c ho\u00e0n t\u1ea5t.<\/p>\n<p><img decoding=\"async\" src=\"#\" alt=\"V\u00ed d\u1ee5 phi\u1ebfu kh\u00e1ch s\u1ea1n\"><\/p>\n<h2>M\u1ee5c \u0111\u00edch c\u1ee7a <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> cho ph\u00e9p c\u00e1c kh\u00e1ch s\u1ea1n theo d\u00f5i c\u00e1c kho\u1ea3n ph\u00ed ph\u00e1t sinh v\u00e0 c\u00e1c kho\u1ea3n thanh to\u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi kh\u00e1ch trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch \u0111\u01b0\u1ee3c l\u1eadp h\u00f3a \u0111\u01a1n ch\u00ednh x\u00e1c c\u1ea3 trong v\u00e0 khi k\u1ebft th\u00fac chuy\u1ebfn th\u0103m.<\/p>\n<h3>T\u1ea1i sao <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi quy tr\u00ecnh thanh to\u00e1n?<\/h3>\n<p>M\u1ed9t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> chi ti\u1ebft l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi quy tr\u00ecnh thanh to\u00e1n, v\u00ec n\u00f3 theo d\u00f5i v\u00e0 s\u1eafp x\u1ebfp c\u00e1c kho\u1ea3n ph\u00ed m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c, ng\u0103n ng\u1eeba s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a nghi\u00eam tr\u1ecdng quy tr\u00ecnh tr\u1ea3 ph\u00f2ng.<\/p>\n<h2>C\u00e1c Lo\u1ea1i <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p>M\u1eb7c d\u00f9 thu\u1eadt ng\u1eef “<span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>” th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng thay th\u1ebf cho “<span class=\"red\">phi\u1ebfu kh\u00e1ch<\/span>“, nh\u01b0ng c\u0169ng c\u00f3 nh\u1eefng lo\u1ea1i phi\u1ebfu kh\u00e1c trong ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n:<\/p>\n<h3><span class=\"red\">Phi\u1ebfu Kh\u00e1ch (Guest Folio)<\/span><\/h3>\n<p>Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, phi\u1ebfu n\u00e0y theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed ph\u00e1t sinh v\u00e0 \u0111\u01b0\u1ee3c thanh to\u00e1n b\u1edfi kh\u00e1ch l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu T\u1ed5ng (Master Folio)<\/span><\/h3>\n<p><span class=\"red\">Phi\u1ebfu t\u1ed5ng<\/span> trong kh\u00e1ch s\u1ea1n h\u1ee3p nh\u1ea5t c\u00e1c kho\u1ea3n ph\u00ed chung cho m\u1ed9t nh\u00f3m ho\u1eb7c t\u1ed5 ch\u1ee9c, bao g\u1ed3m nhi\u1ec1u kh\u00e1ch ho\u1eb7c th\u1eadm ch\u00ed nhi\u1ec1u s\u1ef1 ki\u1ec7n.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu Kh\u00f4ng Ph\u1ea3i Kh\u00e1ch (Non-Guest Folio)<\/span><\/h3>\n<p>Phi\u1ebfu n\u00e0y ghi l\u1ea1i c\u00e1c giao d\u1ecbch cho c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n m\u00e0 kh\u00f4ng \u1edf qua \u0111\u00eam.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu Nh\u00e2n Vi\u00ean (Employee Folio)<\/span><\/h3>\n<p>Phi\u1ebfu n\u00e0y theo d\u00f5i b\u1ea5t k\u1ef3 chi ph\u00ed n\u00e0o do nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ph\u00e1t sinh.<\/p>\n<h2>N\u1ed9i dung c\u1ee7a <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p>M\u1ed9t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> bao g\u1ed3m b\u1ea5t k\u1ef3 kho\u1ea3n ph\u00ed n\u00e0o m\u00e0 kh\u00e1ch c\u00f3 th\u1ec3 ph\u00e1t sinh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ti\u1ec1n ph\u00f2ng, thu\u1ebf, \u0111\u1ed3 \u0103n, th\u1ee9c u\u1ed1ng, c\u00e1c tour du l\u1ecbch, ph\u00ed d\u1ecbch v\u1ee5, c\u00e1c kho\u1ea3n thanh to\u00e1n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh, c\u0169ng nh\u01b0 b\u1ea5t k\u1ef3 chi ph\u00ed b\u1ed5 sung n\u00e0o ph\u00e1t sinh trong th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch.<\/p>\n<h3>V\u00ed d\u1ee5 v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch<\/span> trong kh\u00e1ch s\u1ea1n<\/h3>\n<p>M\u1ed9t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> th\u1ef1c t\u1ebf tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o? H\u00e3y l\u00e0m r\u00f5 kh\u00e1i ni\u1ec7m n\u00e0y b\u1eb1ng m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>:<\/p>\n<img alt=\"Ota Viet Nam 1 73\" loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-448049\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-1024x689.png\" width=\"1024\" height=\"689\" srcset=\"https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-1024x689.png 1024w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-300x202.png 300w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-768x517.png 768w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-750x505.png 750w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<p><strong>Gi\u1ea3i th\u00edch chi ti\u1ebft c\u00e1c m\u1ee5c trong phi\u1ebfu kh\u00e1ch s\u1ea1n m\u1eabu:<\/strong><\/p>\n<ul>\n<li><strong>Th\u00f4ng tin kh\u00e1ch s\u1ea1n:<\/strong> T\u00ean, \u0111\u1ecba ch\u1ec9, logo.<\/li>\n<li><strong>Th\u00f4ng tin kh\u00e1ch h\u00e0ng:<\/strong> T\u00ean kh\u00e1ch h\u00e0ng, \u0111\u1ecba ch\u1ec9, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email.<\/li>\n<li><strong>Chi ti\u1ebft \u0111\u1eb7t ph\u00f2ng:<\/strong> S\u1ed1 x\u00e1c nh\u1eadn \u0111\u1eb7t ph\u00f2ng, ng\u00e0y \u0111\u1ebfn, ng\u00e0y \u0111i, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch.<\/li>\n<li><strong>Chi ti\u1ebft c\u00e1c kho\u1ea3n ph\u00ed:<\/strong>\n<ul>\n<li>Ti\u1ec1n ph\u00f2ng (Room charge)<\/li>\n<li>Thu\u1ebf (Taxes)<\/li>\n<li>\u0102n u\u1ed1ng (Food and beverage)<\/li>\n<li>D\u1ecbch v\u1ee5 gi\u1eb7t l\u00e0 (Laundry service)<\/li>\n<li>D\u1ecbch v\u1ee5 spa (Spa service)<\/li>\n<li>C\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c (Other services)<\/li>\n<\/ul>\n<\/li>\n<li><strong>C\u00e1c kho\u1ea3n thanh to\u00e1n:<\/strong>\n<ul>\n<li>Thanh to\u00e1n b\u1eb1ng ti\u1ec1n m\u1eb7t (Cash payment)<\/li>\n<li>Thanh to\u00e1n b\u1eb1ng th\u1ebb t\u00edn d\u1ee5ng (Credit card payment)<\/li>\n<li>Thanh to\u00e1n b\u1eb1ng chuy\u1ec3n kho\u1ea3n (Bank transfer)<\/li>\n<\/ul>\n<\/li>\n<li><strong>T\u1ed5ng s\u1ed1 ti\u1ec1n:<\/strong> T\u1ed5ng s\u1ed1 ti\u1ec1n kh\u00e1ch h\u00e0ng ph\u1ea3i tr\u1ea3.<\/li>\n<li><strong>Ghi ch\u00fa:<\/strong> C\u00e1c ghi ch\u00fa \u0111\u1eb7c bi\u1ec7t (n\u1ebfu c\u00f3).<\/li>\n<\/ul>\n<h2>C\u00e1c V\u1ea5n \u0110\u1ec1 Th\u01b0\u1eddng G\u1eb7p Khi Qu\u1ea3n L\u00fd <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p>N\u1ebfu b\u1ea1n kh\u00f4ng c\u1ea9n th\u1eadn v\u1edbi vi\u1ec7c qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, r\u1ea5t nhi\u1ec1u v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 x\u1ea3y ra, bao g\u1ed3m:<\/p>\n<h3>Sai s\u00f3t d\u1eef li\u1ec7u<\/h3>\n<p>C\u00e1c l\u1ed7i trong <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> \u2013 c\u00e1c kho\u1ea3n ph\u00ed kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c b\u1ecb thi\u1ebfu, thu\u1ebf \u00e1p d\u1ee5ng sai \u2013 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn tranh ch\u1ea5p v\u00e0 cu\u1ed1i c\u00f9ng c\u00f3 th\u1ec3 l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n<h3>Kh\u00f3 kh\u0103n trong vi\u1ec7c truy xu\u1ea5t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span><\/h3>\n<p>S\u1ef1 ch\u1eadm tr\u1ec5 ho\u1eb7c kh\u00f3 kh\u0103n trong vi\u1ec7c truy c\u1eadp <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u00f3 th\u1ec3 l\u00e0m ch\u1eadm qu\u00e1 tr\u00ecnh tr\u1ea3 ph\u00f2ng, g\u00e2y l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a c\u1ea3 kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 do c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt, s\u1ef1 ph\u1ed1i h\u1ee3p k\u00e9m gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn c\u1ee7a kh\u00e1ch s\u1ea1n ho\u1eb7c thi\u1ebfu \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean.<\/p>\n<h3>Quy tr\u00ecnh th\u1ee7 c\u00f4ng<\/h3>\n<p>C\u00e1c quy tr\u00ecnh <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n c\u00e0ng th\u1ee7 c\u00f4ng, cho d\u00f9 l\u00e0 c\u1eadp nh\u1eadt h\u1ed3 s\u01a1, \u0111\u1ed1i chi\u1ebfu thanh to\u00e1n hay gi\u1ea3i quy\u1ebft tranh ch\u1ea5p, th\u00ec ch\u00fang c\u00e0ng d\u1ec5 m\u1eafc l\u1ed7i v\u00e0 k\u00e9m hi\u1ec7u qu\u1ea3.<\/p>\n<h2>Chi\u1ebfn L\u01b0\u1ee3c Qu\u1ea3n L\u00fd <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span> Hi\u1ec7u Qu\u1ea3<\/h2>\n<p>\u0110\u1ec3 qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, b\u1ea1n c\u1ea7n tri\u1ec3n khai c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p, cung c\u1ea5p \u0111\u00e0o t\u1ea1o ph\u00f9 h\u1ee3p v\u00e0 thi\u1ebft l\u1eadp c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh ph\u00f9 h\u1ee3p:<\/p>\n<h3>Tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh thanh to\u00e1n trong qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span><\/h3>\n<p>Khi thi\u1ebft l\u1eadp c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a m\u00ecnh, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd c\u00f3 li\u00ean quan, t\u1eeb tu\u00e2n th\u1ee7 thu\u1ebf \u0111\u1ebfn quy\u1ec1n c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<h3>\u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n v\u1ec1 c\u00e1ch x\u1eed l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> hi\u1ec7u qu\u1ea3<\/h3>\n<p>C\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> t\u1ed1t nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi s\u1ebd kh\u00f4ng c\u00f3 \u00fd ngh\u0129a g\u00ec n\u1ebfu nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 ch\u00fang. \u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u00e0nh vi\u00ean trong nh\u00f3m \u0111\u1ec1u bi\u1ebft ch\u00ednh x\u00e1c nh\u1eefng g\u00ec h\u1ecd c\u1ea7n l\u00e0m, v\u00e0 khi n\u00e0o v\u00e0 l\u00e0m th\u1ebf n\u00e0o h\u1ecd c\u1ea7n l\u00e0m \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<h3>Khai th\u00e1c d\u1eef li\u1ec7u <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span><\/h3>\n<p>Khi b\u1ea1n \u0111\u00e3 thi\u1ebft l\u1eadp nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n, b\u1ea1n c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c t\u1eeb <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> b\u1eb1ng c\u00e1ch khai th\u00e1c d\u1eef li\u1ec7u b\u1ea1n thu th\u1eadp \u0111\u01b0\u1ee3c. B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a h\u01a1n cho kh\u00e1ch, ph\u00e1t tri\u1ec3n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft h\u1ea5p d\u1eabn h\u01a1n v\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 ph\u1ed5 bi\u1ebfn nh\u1ea5t v\u1edbi kh\u00e1ch.<\/p>\n<h3>T\u00edch h\u1ee3p <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng c\u1ee7a kh\u00e1ch s\u1ea1n<\/h3>\n<p>C\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> t\u1ed1t nh\u1ea5t th\u01b0\u1eddng d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y v\u00e0 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng, v\u00ec v\u1eady nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ch\u00fang t\u1eeb m\u1ecdi n\u01a1i.<\/p>\n<p>Ch\u00fang c\u0169ng ph\u1ea3i d\u1ec5 \u0111i\u1ec1u h\u01b0\u1edbng, tr\u1ef1c quan \u0111\u1ec3 s\u1eed d\u1ee5ng v\u00e0 c\u00f3 l\u1ebd quan tr\u1ecdng nh\u1ea5t l\u00e0 ch\u00fang ph\u1ea3i t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1ch s\u1ea1n kh\u00e1c c\u1ee7a b\u1ea1n, v\u00ec \u0111i\u1ec1u n\u00e0y m\u1edf ra c\u01a1 h\u1ed9i cho c\u00e1c t\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m thi\u1ec3u l\u1ed7i.<\/p>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 minh b\u1ea1ch trong giao d\u1ecbch gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng. Vi\u1ec7c hi\u1ec3u r\u00f5 v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, c\u00e1c lo\u1ea1i h\u00ecnh, n\u1ed9i dung v\u00e0 c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 s\u1ebd gi\u00fap kh\u00e1ch s\u1ea1n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 x\u00e2y d\u1ef1ng uy t\u00edn t\u1ed1t trong m\u1eaft kh\u00e1ch h\u00e0ng. Hy v\u1ecdng b\u00e0i vi\u1ebft n\u00e0y \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>.<\/p>\n<p><\/body><br \/>\n<\/html><br \/>\n“`<\/p>\n","protected":false},"excerpt":{"rendered":"<p>“`html Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft | SiteMinder Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft Gi\u1edbi thi\u1ec7u v\u1ec1 Phi\u1ebfu Kh\u00e1ch S\u1ea1n (Hotel Folio) Trong ng\u00e0nh kh\u00e1ch s\u1ea1n, vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh m\u1ed9t c\u00e1ch minh b\u1ea1ch v\u00e0 ch\u00ednh x\u00e1c l\u00e0 v\u00f4 c\u00f9ng quan […]<\/p>\n","protected":false},"author":1,"featured_media":448049,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-448050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=448050"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/448049"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=448050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=448050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=448050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":448050,"date":"2025-03-07T02:55:36","date_gmt":"2025-03-07T02:55:36","guid":{"rendered":"https:\/\/otavietnam.com\/phieu-khach-san-y-nghia-vi-du-cach-quan-ly-hieu-qua\/"},"modified":"2025-03-07T02:55:36","modified_gmt":"2025-03-07T02:55:36","slug":"phieu-khach-san-y-nghia-vi-du-cach-quan-ly-hieu-qua","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/phieu-khach-san-y-nghia-vi-du-cach-quan-ly-hieu-qua\/","title":{"rendered":"Phi\u1ebfu Kh\u00e1ch S\u1ea1n: \u00dd Ngh\u0129a, V\u00ed D\u1ee5 & C\u00e1ch Qu\u1ea3n L\u00fd Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

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\n Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft | SiteMinder<\/title><br \/>\n <meta name=\"description\" content=\"T\u00ecm hi\u1ec3u t\u1ea5t c\u1ea3 v\u1ec1 phi\u1ebfu kh\u00e1ch s\u1ea1n (hotel folio): \u0111\u1ecbnh ngh\u0129a, m\u1ee5c \u0111\u00edch, c\u00e1c lo\u1ea1i, n\u1ed9i dung, c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 v\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p.\"><br \/>\n <meta name=\"keywords\" content=\"phi\u1ebfu kh\u00e1ch s\u1ea1n, hotel folio, qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, quy tr\u00ecnh thanh to\u00e1n kh\u00e1ch s\u1ea1n, v\u00ed d\u1ee5 phi\u1ebfu kh\u00e1ch s\u1ea1n\"><\/p>\n<style>\n body {\n font-family: Arial, sans-serif;\n line-height: 1.6;\n margin: 20px;\n }\n h1, h2, h3, h4 {\n color: #333;\n }\n strong {\n font-weight: bold;\n }\n .red {\n color: red;\n }\n <\/style>\n<p><\/head><br \/>\n<body><\/p>\n<h1>Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft<\/h1>\n<h2>Gi\u1edbi thi\u1ec7u v\u1ec1 Phi\u1ebfu Kh\u00e1ch S\u1ea1n (Hotel Folio)<\/h2>\n<p>Trong ng\u00e0nh kh\u00e1ch s\u1ea1n, vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh m\u1ed9t c\u00e1ch minh b\u1ea1ch v\u00e0 ch\u00ednh x\u00e1c l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. M\u1ed9t trong nh\u1eefng c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y ch\u00ednh l\u00e0 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n (hotel folio)<\/span>. V\u1eady, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 g\u00ec v\u00e0 t\u1ea1i sao n\u00f3 l\u1ea1i quan tr\u1ecdng \u0111\u1ebfn v\u1eady? B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p cho b\u1ea1n c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, t\u1eeb \u0111\u1ecbnh ngh\u0129a c\u01a1 b\u1ea3n, m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng, c\u00e1c lo\u1ea1i kh\u00e1c nhau, n\u1ed9i dung chi ti\u1ebft, \u0111\u1ebfn c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 v\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p.<\/p>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed v\u00e0 thanh to\u00e1n ph\u00e1t sinh c\u1ee7a kh\u00e1ch trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n. N\u00f3 gi\u00fap kh\u00e1ch s\u1ea1n theo d\u00f5i ch\u00ednh x\u00e1c c\u00e1c s\u1ed1 li\u1ec7u n\u00e0y. Trong l\u1ecbch s\u1eed, t\u1eeb “folio” th\u01b0\u1eddng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 ch\u1ec9 s\u1ed5 c\u00e1i ho\u1eb7c s\u1ed5 s\u00e1ch k\u1ebf to\u00e1n, v\u00e0 ng\u00e0nh kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t trong s\u1ed1 \u00edt ng\u00e0nh v\u1eabn c\u00f2n s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef n\u00e0y.<\/p>\n<p>N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t b\u1ea3n ghi chi ti\u1ebft v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c chi ph\u00ed m\u00e0 kh\u00e1ch \u0111\u00e3 ph\u00e1t sinh trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa \u2013 ti\u1ec1n ph\u00f2ng, \u0103n u\u1ed1ng, gi\u1eb7t \u1ee7i, d\u1ecbch v\u1ee5 spa \u2013 mang l\u1ea1i s\u1ef1 minh b\u1ea1ch trong c\u00e1c giao d\u1ecbch gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<h3>Ai qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>?<\/h3>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi kh\u00e1ch s\u1ea1n trong su\u1ed1t qu\u00e1 tr\u00ecnh l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch. V\u00e0o cu\u1ed1i th\u1eddi gian l\u01b0u tr\u00fa, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i th\u00e0nh h\u00f3a \u0111\u01a1n \u0111\u1ec3 kh\u00e1ch xem x\u00e9t, sau \u0111\u00f3 l\u00e0 m\u1ed9t h\u00f3a \u0111\u01a1n thanh to\u00e1n v\u00e0 bi\u00ean lai l\u00e0m b\u1eb1ng ch\u1ee9ng cho kho\u1ea3n thanh to\u00e1n \u0111\u00f3.<\/p>\n<h3>S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> v\u00e0 h\u00f3a \u0111\u01a1n l\u00e0 g\u00ec?<\/h3>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t b\u1ea3n ghi c\u00e1c kho\u1ea3n ph\u00ed \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt theo th\u1eddi gian th\u1ef1c trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch. H\u00f3a \u0111\u01a1n l\u00e0 t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c cu\u1ed1i c\u00f9ng t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed n\u00e0y.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u00f3 ph\u1ea3i l\u00e0 bi\u00ean lai kh\u00f4ng?<\/h3>\n<p>Kh\u00f4ng, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> kh\u00f4ng ph\u1ea3i l\u00e0 bi\u00ean lai. Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t b\u1ea3n ghi chi ti\u1ebft, \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt li\u00ean t\u1ee5c v\u1ec1 c\u00e1c kho\u1ea3n ph\u00ed, trong khi bi\u00ean lai l\u00e0 b\u1eb1ng ch\u1ee9ng thanh to\u00e1n cho danh s\u00e1ch c\u00e1c kho\u1ea3n ph\u00ed v\u00e0 l\u1ec7 ph\u00ed \u0111\u00e3 \u0111\u01b0\u1ee3c ho\u00e0n t\u1ea5t.<\/p>\n<p><img decoding=\"async\" src=\"#\" alt=\"V\u00ed d\u1ee5 phi\u1ebfu kh\u00e1ch s\u1ea1n\"><\/p>\n<h2>M\u1ee5c \u0111\u00edch c\u1ee7a <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> cho ph\u00e9p c\u00e1c kh\u00e1ch s\u1ea1n theo d\u00f5i c\u00e1c kho\u1ea3n ph\u00ed ph\u00e1t sinh v\u00e0 c\u00e1c kho\u1ea3n thanh to\u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi kh\u00e1ch trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch \u0111\u01b0\u1ee3c l\u1eadp h\u00f3a \u0111\u01a1n ch\u00ednh x\u00e1c c\u1ea3 trong v\u00e0 khi k\u1ebft th\u00fac chuy\u1ebfn th\u0103m.<\/p>\n<h3>T\u1ea1i sao <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi quy tr\u00ecnh thanh to\u00e1n?<\/h3>\n<p>M\u1ed9t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> chi ti\u1ebft l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi quy tr\u00ecnh thanh to\u00e1n, v\u00ec n\u00f3 theo d\u00f5i v\u00e0 s\u1eafp x\u1ebfp c\u00e1c kho\u1ea3n ph\u00ed m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c, ng\u0103n ng\u1eeba s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a nghi\u00eam tr\u1ecdng quy tr\u00ecnh tr\u1ea3 ph\u00f2ng.<\/p>\n<h2>C\u00e1c Lo\u1ea1i <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p>M\u1eb7c d\u00f9 thu\u1eadt ng\u1eef “<span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>” th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng thay th\u1ebf cho “<span class=\"red\">phi\u1ebfu kh\u00e1ch<\/span>“, nh\u01b0ng c\u0169ng c\u00f3 nh\u1eefng lo\u1ea1i phi\u1ebfu kh\u00e1c trong ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n:<\/p>\n<h3><span class=\"red\">Phi\u1ebfu Kh\u00e1ch (Guest Folio)<\/span><\/h3>\n<p>Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, phi\u1ebfu n\u00e0y theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed ph\u00e1t sinh v\u00e0 \u0111\u01b0\u1ee3c thanh to\u00e1n b\u1edfi kh\u00e1ch l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu T\u1ed5ng (Master Folio)<\/span><\/h3>\n<p><span class=\"red\">Phi\u1ebfu t\u1ed5ng<\/span> trong kh\u00e1ch s\u1ea1n h\u1ee3p nh\u1ea5t c\u00e1c kho\u1ea3n ph\u00ed chung cho m\u1ed9t nh\u00f3m ho\u1eb7c t\u1ed5 ch\u1ee9c, bao g\u1ed3m nhi\u1ec1u kh\u00e1ch ho\u1eb7c th\u1eadm ch\u00ed nhi\u1ec1u s\u1ef1 ki\u1ec7n.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu Kh\u00f4ng Ph\u1ea3i Kh\u00e1ch (Non-Guest Folio)<\/span><\/h3>\n<p>Phi\u1ebfu n\u00e0y ghi l\u1ea1i c\u00e1c giao d\u1ecbch cho c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n m\u00e0 kh\u00f4ng \u1edf qua \u0111\u00eam.<\/p>\n<h3><span class=\"red\">Phi\u1ebfu Nh\u00e2n Vi\u00ean (Employee Folio)<\/span><\/h3>\n<p>Phi\u1ebfu n\u00e0y theo d\u00f5i b\u1ea5t k\u1ef3 chi ph\u00ed n\u00e0o do nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ph\u00e1t sinh.<\/p>\n<h2>N\u1ed9i dung c\u1ee7a <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p>M\u1ed9t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> bao g\u1ed3m b\u1ea5t k\u1ef3 kho\u1ea3n ph\u00ed n\u00e0o m\u00e0 kh\u00e1ch c\u00f3 th\u1ec3 ph\u00e1t sinh. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m ti\u1ec1n ph\u00f2ng, thu\u1ebf, \u0111\u1ed3 \u0103n, th\u1ee9c u\u1ed1ng, c\u00e1c tour du l\u1ecbch, ph\u00ed d\u1ecbch v\u1ee5, c\u00e1c kho\u1ea3n thanh to\u00e1n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh, c\u0169ng nh\u01b0 b\u1ea5t k\u1ef3 chi ph\u00ed b\u1ed5 sung n\u00e0o ph\u00e1t sinh trong th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch.<\/p>\n<h3>V\u00ed d\u1ee5 v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch<\/span> trong kh\u00e1ch s\u1ea1n<\/h3>\n<p>M\u1ed9t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> th\u1ef1c t\u1ebf tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o? H\u00e3y l\u00e0m r\u00f5 kh\u00e1i ni\u1ec7m n\u00e0y b\u1eb1ng m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>:<\/p>\n<img alt=\"Ota Viet Nam 1 73\" loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-448049\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-1024x689.png\" width=\"1024\" height=\"689\" srcset=\"https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-1024x689.png 1024w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-300x202.png 300w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-768x517.png 768w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73-750x505.png 750w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/03\/OTA-Viet-Nam-1-73.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<p><strong>Gi\u1ea3i th\u00edch chi ti\u1ebft c\u00e1c m\u1ee5c trong phi\u1ebfu kh\u00e1ch s\u1ea1n m\u1eabu:<\/strong><\/p>\n<ul>\n<li><strong>Th\u00f4ng tin kh\u00e1ch s\u1ea1n:<\/strong> T\u00ean, \u0111\u1ecba ch\u1ec9, logo.<\/li>\n<li><strong>Th\u00f4ng tin kh\u00e1ch h\u00e0ng:<\/strong> T\u00ean kh\u00e1ch h\u00e0ng, \u0111\u1ecba ch\u1ec9, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email.<\/li>\n<li><strong>Chi ti\u1ebft \u0111\u1eb7t ph\u00f2ng:<\/strong> S\u1ed1 x\u00e1c nh\u1eadn \u0111\u1eb7t ph\u00f2ng, ng\u00e0y \u0111\u1ebfn, ng\u00e0y \u0111i, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch.<\/li>\n<li><strong>Chi ti\u1ebft c\u00e1c kho\u1ea3n ph\u00ed:<\/strong>\n<ul>\n<li>Ti\u1ec1n ph\u00f2ng (Room charge)<\/li>\n<li>Thu\u1ebf (Taxes)<\/li>\n<li>\u0102n u\u1ed1ng (Food and beverage)<\/li>\n<li>D\u1ecbch v\u1ee5 gi\u1eb7t l\u00e0 (Laundry service)<\/li>\n<li>D\u1ecbch v\u1ee5 spa (Spa service)<\/li>\n<li>C\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c (Other services)<\/li>\n<\/ul>\n<\/li>\n<li><strong>C\u00e1c kho\u1ea3n thanh to\u00e1n:<\/strong>\n<ul>\n<li>Thanh to\u00e1n b\u1eb1ng ti\u1ec1n m\u1eb7t (Cash payment)<\/li>\n<li>Thanh to\u00e1n b\u1eb1ng th\u1ebb t\u00edn d\u1ee5ng (Credit card payment)<\/li>\n<li>Thanh to\u00e1n b\u1eb1ng chuy\u1ec3n kho\u1ea3n (Bank transfer)<\/li>\n<\/ul>\n<\/li>\n<li><strong>T\u1ed5ng s\u1ed1 ti\u1ec1n:<\/strong> T\u1ed5ng s\u1ed1 ti\u1ec1n kh\u00e1ch h\u00e0ng ph\u1ea3i tr\u1ea3.<\/li>\n<li><strong>Ghi ch\u00fa:<\/strong> C\u00e1c ghi ch\u00fa \u0111\u1eb7c bi\u1ec7t (n\u1ebfu c\u00f3).<\/li>\n<\/ul>\n<h2>C\u00e1c V\u1ea5n \u0110\u1ec1 Th\u01b0\u1eddng G\u1eb7p Khi Qu\u1ea3n L\u00fd <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n<p>N\u1ebfu b\u1ea1n kh\u00f4ng c\u1ea9n th\u1eadn v\u1edbi vi\u1ec7c qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, r\u1ea5t nhi\u1ec1u v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 x\u1ea3y ra, bao g\u1ed3m:<\/p>\n<h3>Sai s\u00f3t d\u1eef li\u1ec7u<\/h3>\n<p>C\u00e1c l\u1ed7i trong <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> \u2013 c\u00e1c kho\u1ea3n ph\u00ed kh\u00f4ng ch\u00ednh x\u00e1c ho\u1eb7c b\u1ecb thi\u1ebfu, thu\u1ebf \u00e1p d\u1ee5ng sai \u2013 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn tranh ch\u1ea5p v\u00e0 cu\u1ed1i c\u00f9ng c\u00f3 th\u1ec3 l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n<h3>Kh\u00f3 kh\u0103n trong vi\u1ec7c truy xu\u1ea5t <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span><\/h3>\n<p>S\u1ef1 ch\u1eadm tr\u1ec5 ho\u1eb7c kh\u00f3 kh\u0103n trong vi\u1ec7c truy c\u1eadp <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u00f3 th\u1ec3 l\u00e0m ch\u1eadm qu\u00e1 tr\u00ecnh tr\u1ea3 ph\u00f2ng, g\u00e2y l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a c\u1ea3 kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 do c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt, s\u1ef1 ph\u1ed1i h\u1ee3p k\u00e9m gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn c\u1ee7a kh\u00e1ch s\u1ea1n ho\u1eb7c thi\u1ebfu \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean.<\/p>\n<h3>Quy tr\u00ecnh th\u1ee7 c\u00f4ng<\/h3>\n<p>C\u00e1c quy tr\u00ecnh <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n c\u00e0ng th\u1ee7 c\u00f4ng, cho d\u00f9 l\u00e0 c\u1eadp nh\u1eadt h\u1ed3 s\u01a1, \u0111\u1ed1i chi\u1ebfu thanh to\u00e1n hay gi\u1ea3i quy\u1ebft tranh ch\u1ea5p, th\u00ec ch\u00fang c\u00e0ng d\u1ec5 m\u1eafc l\u1ed7i v\u00e0 k\u00e9m hi\u1ec7u qu\u1ea3.<\/p>\n<h2>Chi\u1ebfn L\u01b0\u1ee3c Qu\u1ea3n L\u00fd <span class=\"red\">Phi\u1ebfu Kh\u00e1ch S\u1ea1n<\/span> Hi\u1ec7u Qu\u1ea3<\/h2>\n<p>\u0110\u1ec3 qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, b\u1ea1n c\u1ea7n tri\u1ec3n khai c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p, cung c\u1ea5p \u0111\u00e0o t\u1ea1o ph\u00f9 h\u1ee3p v\u00e0 thi\u1ebft l\u1eadp c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh ph\u00f9 h\u1ee3p:<\/p>\n<h3>Tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh thanh to\u00e1n trong qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span><\/h3>\n<p>Khi thi\u1ebft l\u1eadp c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a m\u00ecnh, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd c\u00f3 li\u00ean quan, t\u1eeb tu\u00e2n th\u1ee7 thu\u1ebf \u0111\u1ebfn quy\u1ec1n c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<h3>\u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n v\u1ec1 c\u00e1ch x\u1eed l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> hi\u1ec7u qu\u1ea3<\/h3>\n<p>C\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> t\u1ed1t nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi s\u1ebd kh\u00f4ng c\u00f3 \u00fd ngh\u0129a g\u00ec n\u1ebfu nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 ch\u00fang. \u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u00e0nh vi\u00ean trong nh\u00f3m \u0111\u1ec1u bi\u1ebft ch\u00ednh x\u00e1c nh\u1eefng g\u00ec h\u1ecd c\u1ea7n l\u00e0m, v\u00e0 khi n\u00e0o v\u00e0 l\u00e0m th\u1ebf n\u00e0o h\u1ecd c\u1ea7n l\u00e0m \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<h3>Khai th\u00e1c d\u1eef li\u1ec7u <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span><\/h3>\n<p>Khi b\u1ea1n \u0111\u00e3 thi\u1ebft l\u1eadp nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n, b\u1ea1n c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c t\u1eeb <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> b\u1eb1ng c\u00e1ch khai th\u00e1c d\u1eef li\u1ec7u b\u1ea1n thu th\u1eadp \u0111\u01b0\u1ee3c. B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a h\u01a1n cho kh\u00e1ch, ph\u00e1t tri\u1ec3n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft h\u1ea5p d\u1eabn h\u01a1n v\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 ph\u1ed5 bi\u1ebfn nh\u1ea5t v\u1edbi kh\u00e1ch.<\/p>\n<h3>T\u00edch h\u1ee3p <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng c\u1ee7a kh\u00e1ch s\u1ea1n<\/h3>\n<p>C\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> t\u1ed1t nh\u1ea5t th\u01b0\u1eddng d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y v\u00e0 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng, v\u00ec v\u1eady nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ch\u00fang t\u1eeb m\u1ecdi n\u01a1i.<\/p>\n<p>Ch\u00fang c\u0169ng ph\u1ea3i d\u1ec5 \u0111i\u1ec1u h\u01b0\u1edbng, tr\u1ef1c quan \u0111\u1ec3 s\u1eed d\u1ee5ng v\u00e0 c\u00f3 l\u1ebd quan tr\u1ecdng nh\u1ea5t l\u00e0 ch\u00fang ph\u1ea3i t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1ch s\u1ea1n kh\u00e1c c\u1ee7a b\u1ea1n, v\u00ec \u0111i\u1ec1u n\u00e0y m\u1edf ra c\u01a1 h\u1ed9i cho c\u00e1c t\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m thi\u1ec3u l\u1ed7i.<\/p>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p><span class=\"red\">Phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 minh b\u1ea1ch trong giao d\u1ecbch gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng. Vi\u1ec7c hi\u1ec3u r\u00f5 v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>, c\u00e1c lo\u1ea1i h\u00ecnh, n\u1ed9i dung v\u00e0 c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 s\u1ebd gi\u00fap kh\u00e1ch s\u1ea1n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 x\u00e2y d\u1ef1ng uy t\u00edn t\u1ed1t trong m\u1eaft kh\u00e1ch h\u00e0ng. Hy v\u1ecdng b\u00e0i vi\u1ebft n\u00e0y \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 <span class=\"red\">phi\u1ebfu kh\u00e1ch s\u1ea1n<\/span>.<\/p>\n<p><\/body><br \/>\n<\/html><br \/>\n“`<\/p>\n","protected":false},"excerpt":{"rendered":"<p>“`html Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft | SiteMinder Phi\u1ebfu Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? \u00dd Ngh\u0129a v\u00e0 V\u00ed D\u1ee5 Chi Ti\u1ebft Gi\u1edbi thi\u1ec7u v\u1ec1 Phi\u1ebfu Kh\u00e1ch S\u1ea1n (Hotel Folio) Trong ng\u00e0nh kh\u00e1ch s\u1ea1n, vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh m\u1ed9t c\u00e1ch minh b\u1ea1ch v\u00e0 ch\u00ednh x\u00e1c l\u00e0 v\u00f4 c\u00f9ng quan […]<\/p>\n","protected":false},"author":1,"featured_media":448049,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-448050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=448050"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/448050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/448049"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=448050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=448050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=448050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}