{"id":447977,"date":"2025-03-06T11:38:36","date_gmt":"2025-03-06T11:38:36","guid":{"rendered":"https:\/\/otavietnam.com\/chuong-trinh-khach-hang-than-thiet-khach-san-bi-quyet-cach-xay-dung\/"},"modified":"2025-03-06T11:38:36","modified_gmt":"2025-03-06T11:38:36","slug":"chuong-trinh-khach-hang-than-thiet-khach-san-bi-quyet-cach-xay-dung","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/chuong-trinh-khach-hang-than-thiet-khach-san-bi-quyet-cach-xay-dung\/","title":{"rendered":"Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n: B\u00ed Quy\u1ebft & C\u00e1ch X\u00e2y D\u1ef1ng"},"content":{"rendered":"
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Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span>: B\u00ed Quy\u1ebft Gia T\u0103ng L\u00f2ng Trung Th\u00e0nh<\/h1>\n

Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span> L\u00e0 G\u00ec?<\/h2>\n

Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 tri \u00e2n v\u00e0 khen th\u01b0\u1edfng nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u1ecdn l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn cung c\u1ea5p nh\u1eefng ph\u1ea7n th\u01b0\u1edfng gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd, ho\u1eb7c mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n n\u1eefa trong l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo. \u0110i\u1ec1u n\u00e0y s\u1ebd c\u1ee7ng c\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd lu\u00f4n quay l\u1ea1i th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n.<\/p>\n

Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> c\u00f3 nhi\u1ec1u h\u00ecnh th\u1ee9c kh\u00e1c nhau, v\u00e0 c\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed7i kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00e1 nh\u00e2n, do \u0111\u00f3, h\u1ecd s\u1ebd ph\u1ea3n \u1ee9ng kh\u00e1c nhau. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi gi\u00e1 c\u1ea3, s\u1ef1 sang tr\u1ecdng, hay gi\u00e1 tr\u1ecb \u0111\u1ed3ng ti\u1ec1n?<\/p>\n

B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ea7n xem x\u00e9t khi x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span>, gi\u00fap b\u1ea1n gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu.<\/strong><\/p>\n

M\u1ee5c l\u1ee5c<\/p>\n

\"Ch\u01b0\u01a1ng<\/p>\n

T\u1ea1i Sao Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span> Quan Tr\u1ecdng?<\/h2>\n

Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong ng\u00e0nh kh\u00e1ch s\u1ea1n b\u1eb1ng c\u00e1ch th\u00fac \u0111\u1ea9y doanh thu t\u1eeb kh\u00e1ch h\u00e0ng c\u0169 v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng. Nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y khen th\u01b0\u1edfng kh\u00e1ch h\u00e0ng v\u00ec s\u1ef1 \u1ee7ng h\u1ed9 li\u00ean t\u1ee5c c\u1ee7a h\u1ecd, t\u1ea1o ra c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb. \u0110i\u1ec1u n\u00e0y khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn c\u00f9ng m\u1ed9t kh\u00e1ch s\u1ea1n ho\u1eb7c chu\u1ed7i kh\u00e1ch s\u1ea1n cho nh\u1eefng l\u1ea7n l\u01b0u tr\u00fa trong t\u01b0\u01a1ng lai.<\/p>\n

M\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c gi\u1edbi thi\u1ec7u m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n:<\/p>\n

1. C\u1ea3i Thi\u1ec7n Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h3>\n

M\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> s\u1ebd \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng kh\u00e1ch du l\u1ecbch th\u01b0\u1eddng xuy\u00ean \u0111\u1ebfn kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n kh\u00f4ng bao gi\u1edd b\u1ecb b\u1ecf qua. S\u1edf th\u00edch c\u1ee7a h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00e0 \u0111\u00e1p \u1ee9ng, gi\u00fap chuy\u1ebfn \u0111i c\u1ee7a h\u1ecd tr\u1edf n\u00ean su\u00f4n s\u1ebb v\u00e0 th\u00fa v\u1ecb h\u01a1n.<\/p>\n

2. T\u0103ng S\u1ed1 L\u01b0\u1ee3ng \u0110\u1eb7t Ph\u00f2ng<\/h3>\n

Th\u00f4ng th\u01b0\u1eddng, l\u1eddi h\u1ee9a v\u1ec1 ph\u1ea7n th\u01b0\u1edfng ho\u1eb7c \u0111\u1eb7c quy\u1ec1n t\u1ee9c th\u00ec c\u00f3 th\u1ec3 \u0111\u1ee7 \u0111\u1ec3 thu h\u00fat nh\u1eefng kh\u00e1ch du l\u1ecbch \u0111ang ph\u00e2n v\u00e2n. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> kh\u00f4ng ch\u1ec9 h\u1eefu \u00edch \u0111\u1ec3 gi\u1eef ch\u00e2n nh\u1eefng kh\u00e1ch h\u00e0ng b\u1ea1n \u0111\u00e3 c\u00f3, m\u00e0 c\u00f2n thu h\u00fat th\u00eam kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n

3. Ti\u1ebft Ki\u1ec7m Chi Ph\u00ed<\/h3>\n

Vi\u1ec7c ti\u1ebfp c\u1eadn \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 s\u1ebd \u00edt t\u1ed1n k\u00e9m h\u01a1n so v\u1edbi vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi. H\u01a1n n\u1eefa, kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n h\u01a1n l\u00e0 th\u00f4ng qua c\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn (OTA), gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m chi ph\u00ed hoa h\u1ed3ng.<\/p>\n

4. T\u0103ng Doanh Thu<\/h3>\n

Kh\u00e1ch h\u00e0ng quay l\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n ch\u1ee9ng t\u1ecf h\u1ecd h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p, v\u00e0 h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng chi ti\u1ec1n cho c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung v\u00e0 ti\u1ec7n nghi kh\u00e1c. N\u1ebfu b\u1ea1n ch\u1ee9ng minh \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb c\u1ee7a m\u00ecnh nhi\u1ec1u l\u1ea7n, kh\u00e1ch h\u00e0ng s\u1ebd s\u1eb5n s\u00e0ng ti\u1ebfp t\u1ee5c chi ti\u1ec1n.<\/p>\n

5. Th\u00f4ng Tin Chi Ti\u1ebft Gi\u00e1 Tr\u1ecb<\/h3>\n

Vi\u1ec7c \u0111\u01b0a kh\u00e1ch h\u00e0ng v\u00e0o m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> cho ph\u00e9p b\u1ea1n x\u00e2y d\u1ef1ng nhi\u1ec1u h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng h\u01a1n, v\u1edbi nhi\u1ec1u th\u00f4ng tin chi ti\u1ebft h\u01a1n bao gi\u1edd h\u1ebft. Bi\u1ebft \u0111\u01b0\u1ee3c s\u1edf th\u00edch, m\u1ed1i quan t\u00e2m v\u00e0 h\u00e0nh vi c\u1ee7a h\u1ecd l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ec3 thu h\u00fat nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n

6. L\u1ee3i Th\u1ebf Doanh Nghi\u1ec7p<\/h3>\n

Nhi\u1ec1u doanh nghi\u1ec7p, ng\u01b0\u1eddi qu\u1ea3n l\u00fd du l\u1ecbch, ho\u1eb7c ng\u01b0\u1eddi l\u00ean k\u1ebf ho\u1ea1ch s\u1ef1 ki\u1ec7n s\u1ebd ch\u1ecdn nh\u1eefng kh\u00e1ch s\u1ea1n c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span>, v\u00ec nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y c\u00f3 xu h\u01b0\u1edbng quay l\u1ea1i c\u00f9ng m\u1ed9t \u0111\u1ecba \u0111i\u1ec3m th\u01b0\u1eddng xuy\u00ean.<\/p>\n

Tuy nhi\u00ean, ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> c\u0169ng c\u00f3 nh\u1eefng nh\u01b0\u1ee3c \u0111i\u1ec3m. Ch\u00fang c\u00f3 th\u1ec3 t\u1ed1n k\u00e9m v\u00e0 m\u1ea5t th\u1eddi gian, v\u00e0 c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec7u qu\u1ea3 \u1edf m\u1ed9t s\u1ed1 th\u1ecb tr\u01b0\u1eddng ho\u1eb7c n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch k\u1ef9 l\u01b0\u1ee1ng.<\/p>\n

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T\u0103ng l\u00f2ng trung th\u00e0nh, t\u0103ng doanh thu, gi\u1ea3m b\u1edbt c\u00f4ng vi\u1ec7c<\/p>\n

\u0110i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu \u0111\u1ed3ng th\u1eddi gi\u1ea3m b\u1edbt kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c? N\u1ec1n t\u1ea3ng th\u00f4ng minh c\u1ee7a ch\u00fang t\u00f4i cho ph\u00e9p b\u1ea1n l\u00e0m ch\u00ednh x\u00e1c \u0111i\u1ec1u \u0111\u00f3.<\/p>\n

T\u00ecm hi\u1ec3u th\u00eam<\/a><\/p>\n<\/div>\n<\/div>\n

\"kh\u00e1ch<\/p>\n

C\u00e1c Y\u1ebfu T\u1ed1 Quan Tr\u1ecdng C\u1ea7n C\u00e2n Nh\u1eafc \u0110\u1ec3 C\u00f3 Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span> T\u1ed1t Nh\u1ea5t<\/h2>\n

Hi\u1ec7n nay, h\u1ec7 th\u1ed1ng khen th\u01b0\u1edfng ph\u1ed5 bi\u1ebfn nh\u1ea5t li\u00ean quan \u0111\u1ebfn vi\u1ec7c t\u00edch l\u0169y \u0111i\u1ec3m, sau \u0111\u00f3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ed5i \u0111i\u1ec3m \u0111\u1ec3 nh\u1eadn c\u00e1c l\u1ee3i \u00edch kh\u00e1c nhau.<\/p>\n

Tuy nhi\u00ean, \u0111\u00e2y kh\u00f4ng nh\u1ea5t thi\u1ebft l\u00e0 ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> t\u1ed1t nh\u1ea5t, v\u00e0 kh\u00f4ng c\u00f3 gi\u1edbi h\u1ea1n n\u00e0o v\u1ec1 lo\u1ea1i ch\u01b0\u01a1ng tr\u00ecnh m\u00e0 b\u1ea1n mu\u1ed1n tri\u1ec3n khai, mi\u1ec5n l\u00e0 n\u00f3 khen th\u01b0\u1edfng nh\u1eefng kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m v\u00e0 gi\u00fap c\u1ea3i thi\u1ec7n danh ti\u1ebfng c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

Nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i nghi\u00ean c\u1ee9u k\u1ef9 l\u01b0\u1ee1ng:<\/i><\/p>\n

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  • 83% kh\u00e1ch h\u00e0ng tham gia t\u1eeb m\u1ed9t \u0111\u1ebfn s\u00e1u ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft.<\/li>\n
  • 31% kh\u00e1ch h\u00e0ng ch\u1ec9 s\u1eed d\u1ee5ng 25% s\u1ed1 l\u01b0\u1ee3ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft m\u00e0 h\u1ecd tham gia.<\/li>\n
  • 73% kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd r\u1eb1ng l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd ng\u00e0y c\u00e0ng kh\u00f3 duy tr\u00ec h\u01a1n bao gi\u1edd h\u1ebft.<\/li>\n<\/ul>\n

    H\u00e3y nh\u1edb r\u1eb1ng m\u1ed7i kh\u00e1ch du l\u1ecbch l\u00e0 duy nh\u1ea5t v\u00e0 c\u00e1 nh\u00e2n h\u00f3a l\u00e0 ch\u00eca kh\u00f3a. Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> t\u1ed1t nh\u1ea5t s\u1ebd khai th\u00e1c y\u1ebfu t\u1ed1 n\u00e0y v\u00e0 th\u00e0nh c\u00f4ng nh\u1ea5t trong vi\u1ec7c ph\u00e1t tri\u1ec3n l\u00f2ng trung th\u00e0nh.<\/p>\n

    Trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng \u0111\u00e3 tr\u1edf n\u00ean b\u00e3o h\u00f2a, nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> t\u1ed1t nh\u1ea5t s\u1ebd t\u00ecm c\u00e1ch \u0111\u1ed9t ph\u00e1 v\u00e0 n\u1ed5i b\u1eadt. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch du l\u1ecbch khi b\u01b0\u1edbc v\u00e0o kh\u00e1ch s\u1ea1n v\u00e0 suy ngh\u0129 v\u1ec1 c\u00e1ch b\u1ea1n s\u1ebd th\u1ef1c s\u1ef1 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.<\/p>\n

    V\u00ed D\u1ee5 V\u1ec1 Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span> T\u1ed1t Nh\u1ea5t<\/h2>\n

    \u0110\u1ec3 t\u1eadp trung v\u00e0o m\u1ed9t v\u00ed d\u1ee5, h\u00e3y xem x\u00e9t Marriott Bonvoy (tr\u01b0\u1edbc \u0111\u00e2y l\u00e0 Marriott Rewards).<\/p>\n

    T\u00ednh n\u0103ng ch\u00ednh c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh Marriott Bonvoy l\u00e0 m\u1ea1ng l\u01b0\u1edbi kh\u00e1ch s\u1ea1n r\u1ed9ng l\u1edbn \u1edf c\u00e1c \u0111i\u1ec3m \u0111\u1ebfn du l\u1ecbch n\u1ed5i ti\u1ebfng tr\u00ean kh\u1eafp Hoa K\u1ef3, Ch\u00e2u \u00c1 v\u00e0 Ch\u00e2u \u00c2u. Th\u00e0nh vi\u00ean c\u0169ng c\u00f3 th\u1ec3 ki\u1ebfm \u0111i\u1ec3m th\u01b0\u1edfng khi l\u01b0u tr\u00fa t\u1ea1i c\u00e1c th\u01b0\u01a1ng hi\u1ec7u li\u00ean k\u1ebft nh\u01b0 St. Regis ho\u1eb7c Ritz-Carlton hotels.<\/p>\n

    Th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 ki\u1ebfm v\u00e0 \u0111\u1ed5i \u0111i\u1ec3m t\u1ea1i h\u00e0ng ng\u00e0n kh\u00e1ch s\u1ea1n, \u0111\u1ed3ng th\u1eddi nh\u1eadn c\u00e1c l\u1ee3i \u00edch \u0111\u1ed9c quy\u1ec1n nh\u01b0 internet mi\u1ec5n ph\u00ed trong ph\u00f2ng, gi\u00e1 \u01b0u \u0111\u00e3i cho th\u00e0nh vi\u00ean, ch\u00eca kh\u00f3a \u0111i\u1ec7n tho\u1ea1i, kh\u00f4ng c\u00f3 ng\u00e0y ch\u1eb7n, \u0111\u1ed5i \u0111i\u1ec3m ngay l\u1eadp t\u1ee9c cho \u0111\u1ed3 \u0103n v\u00e0 th\u1ee9c u\u1ed1ng, v.v.<\/p>\n

    Nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> t\u1ed1t nh\u1ea5t s\u1ebd mang \u0111\u1ebfn cho t\u1ea5t c\u1ea3 kh\u00e1ch du l\u1ecbch c\u01a1 h\u1ed9i ki\u1ebfm \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea7n th\u01b0\u1edfng gi\u00e1 tr\u1ecb ch\u1ec9 b\u1eb1ng c\u00e1ch \u0111\u0103ng k\u00fd v\u00e0 th\u1ef1c hi\u1ec7n m\u1ed9t chuy\u1ebfn \u0111i.<\/p>\n

    \"Marriott<\/p>\n

    C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao kh\u00e1c bao g\u1ed3m:<\/p>\n

    Wyndham Rewards<\/h3>\n

    Th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 ki\u1ebfm \u0111i\u1ec3m th\u00f4ng qua vi\u1ec7c l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n, mua x\u0103ng v\u00e0 \u0103n u\u1ed1ng. Nh\u1eefng \u0111i\u1ec3m n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ed5i \u0111\u1ec3 l\u1ea5y \u0111\u00eam ngh\u1ec9 mi\u1ec5n ph\u00ed ho\u1eb7c gi\u1ea3m gi\u00e1, b\u1eaft \u0111\u1ea7u ch\u1ec9 t\u1eeb 1.500 \u0111i\u1ec3m c\u1ed9ng ti\u1ec1n m\u1eb7t. C\u00e1c th\u00e0nh vi\u00ean Elite \u0111\u01b0\u1ee3c h\u01b0\u1edfng c\u00e1c \u0111\u1eb7c quy\u1ec1n nh\u01b0 n\u00e2ng c\u1ea5p ph\u00f2ng, nh\u1eadn ph\u00f2ng s\u1edbm, tr\u1ea3 ph\u00f2ng mu\u1ed9n v\u00e0 c\u00e1c l\u1ee3i \u00edch b\u1ed5 sung nh\u01b0 n\u00e2ng c\u1ea5p xe cho thu\u00ea Avis v\u00e0 Budget.<\/p>\n

    World of Hyatt<\/h3>\n

    Ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y cung c\u1ea5p nhi\u1ec1u c\u1ea5p th\u00e0nh vi\u00ean kh\u00e1c nhau, m\u1ed7i c\u1ea5p \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u kh\u00e1c nhau c\u1ee7a kh\u00e1ch du l\u1ecbch. Th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 t\u1eadn h\u01b0\u1edfng c\u00e1c l\u1ee3i \u00edch nh\u01b0 n\u00e2ng c\u1ea5p ph\u00f2ng mi\u1ec5n ph\u00ed, tr\u1ea3 ph\u00f2ng mu\u1ed9n v\u00e0 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c quy\u1ec1n. T\u00ednh linh ho\u1ea1t v\u00e0 ph\u1ea1m vi ph\u1ea7n th\u01b0\u1edfng r\u1ed9ng r\u00e3i c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh khi\u1ebfn n\u00f3 tr\u1edf n\u00ean h\u1ea5p d\u1eabn \u0111\u1ed1i v\u1edbi c\u1ea3 kh\u00e1ch du l\u1ecbch doanh nh\u00e2n v\u00e0 kh\u00e1ch du l\u1ecbch gi\u1ea3i tr\u00ed.<\/p>\n

    Choice Privileges<\/h3>\n

    Th\u00e0nh vi\u00ean c\u1ee7a Choice Privileges nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c l\u1ee3i \u00edch v\u01b0\u1ee3t ra ngo\u00e0i vi\u1ec7c l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n. V\u00ed d\u1ee5: h\u1ecd c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m ti\u1ec1n cho c\u00e1c th\u01b0\u01a1ng hi\u1ec7u nh\u01b0 United Petroleum v\u00e0 Naked Wines. Ngo\u00e0i ra, h\u1ecd c\u00f3 th\u1ec3 ki\u1ebfm v\u00e0 \u0111\u1ed5i \u0111i\u1ec3m t\u1ea1i h\u01a1n 7.000 kh\u00e1ch s\u1ea1n tr\u00ean to\u00e0n th\u1ebf gi\u1edbi, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb.<\/p>\n

    Best Western Rewards<\/h3>\n

    Ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y n\u1ed5i b\u1eadt v\u1edbi h\u1ec7 th\u1ed1ng \u0111i\u1ec3m h\u00e0o ph\u00f3ng, n\u01a1i \u0111i\u1ec3m kh\u00f4ng bao gi\u1edd h\u1ebft h\u1ea1n. Th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 ki\u1ebfm \u0111\u01b0\u1ee3c \u0111i\u1ec3m th\u01b0\u1edfng th\u01b0\u1eddng xuy\u00ean, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ed5i \u0111\u1ec3 l\u1ea5y \u0111\u00eam ngh\u1ec9 mi\u1ec5n ph\u00ed, th\u1ebb qu\u00e0 t\u1eb7ng ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 d\u1eb7m bay. Vi\u1ec7c \u0111i\u1ec3m kh\u00f4ng h\u1ebft h\u1ea1n l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf \u0111\u00e1ng k\u1ec3, khuy\u1ebfn kh\u00edch l\u00f2ng trung th\u00e0nh l\u00e2u d\u00e0i.<\/p>\n

    IHG Rewards Club<\/h3>\n

    V\u1edbi c\u00e1c c\u1ea5p th\u00e0nh vi\u00ean kh\u00e1c nhau, IHG Rewards Club ph\u1ee5c v\u1ee5 cho nhu c\u1ea7u ri\u00eang c\u1ee7a kh\u00e1ch du l\u1ecbch. Th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c h\u01b0\u1edfng c\u00e1c l\u1ee3i \u00edch nh\u01b0 internet mi\u1ec5n ph\u00ed, th\u1eddi gian tr\u1ea3 ph\u00f2ng k\u00e9o d\u00e0i v\u00e0 \u01b0u ti\u00ean nh\u1eadn ph\u00f2ng. Vi\u1ec7c ch\u01b0\u01a1ng tr\u00ecnh t\u1eadp trung v\u00e0o s\u1edf th\u00edch c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch du l\u1ecbch \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 th\u1ecfa m\u00e3n.<\/p>\n

    Nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y, c\u00e1c th\u01b0\u01a1ng hi\u1ec7u l\u1edbn \u0111ang n\u1ed7 l\u1ef1c \u0111\u1ec3 x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch \u0111\u00fang \u0111\u1eafn, v\u00e0 h\u1ecd c\u00f3 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i c\u00f3 gi\u00e1 tr\u1ecb cao. Tuy nhi\u00ean, c\u00e1c kh\u00e1ch s\u1ea1n \u0111\u1ed9c l\u1eadp c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f9ng m\u1ed9t c\u00f4ng th\u1ee9c tr\u00ean quy m\u00f4 nh\u1ecf h\u01a1n v\u00e0 v\u1eabn th\u1ea5y k\u1ebft qu\u1ea3 t\u1ed1t. Th\u00f4ng th\u01b0\u1eddng, b\u1ea1n c\u00f3 th\u1ec3 tham gia m\u1ed9t nh\u00e0 cung c\u1ea5p ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft.<\/p>\n

    \"best<\/p>\n

    L\u00e0m Th\u1ebf N\u00e0o \u0110\u1ec3 X\u00e2y D\u1ef1ng L\u00f2ng Trung Th\u00e0nh C\u1ee7a Kh\u00e1ch H\u00e0ng T\u1ea1i Kh\u00e1ch S\u1ea1n C\u1ee7a B\u1ea1n<\/h2>\n

    M\u1eb7c d\u00f9 kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n \u0111\u1ec3 kh\u00e1ch du l\u1ecbch mu\u1ed1n quay l\u1ea1i, nh\u01b0ng \u0111\u00f3 l\u00e0 m\u1ed9t c\u00e1ch t\u1ed1t \u0111\u1ec3 x\u00e1c nh\u1eadn s\u1ef1 \u0111\u00e1nh gi\u00e1 cao c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

    V\u1eady, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i l\u1eddi khuy\u00ean \u0111\u1ec3 bi\u1ebfn m\u1ed9t kh\u00e1ch truy c\u1eadp m\u1ed9t l\u1ea7n th\u00e0nh m\u1ed9t kh\u00e1ch h\u00e0ng trung th\u00e0nh, lu\u00f4n quay l\u1ea1i.<\/p>\n

    1. Tr\u1edf Th\u00e0nh M\u1ed9t “Ng\u01b0\u1eddi Ch\u01a1i” To\u00e0n C\u1ea7u C\u1ea3 Tr\u1ef1c Tuy\u1ebfn V\u00e0 Ngo\u1ea1i Tuy\u1ebfn<\/h3>\n

    Trong m\u1ed9t th\u1ebf gi\u1edbi k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n bao gi\u1edd h\u1ebft, vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng – v\u00e0 nhi\u1ec1u kh\u00e1ch h\u00e0ng n\u00e0y kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i n\u00f3i ng\u00f4n ng\u1eef c\u1ee7a b\u1ea1n.<\/p>\n

    Theo Forbes, 72% kh\u00e1ch h\u00e0ng th\u00edch mua h\u00e0ng b\u1eb1ng ng\u00f4n ng\u1eef c\u1ee7a h\u1ecd v\u00e0 h\u00e3y nh\u1edb: ti\u1ebfng Anh kh\u00f4ng ph\u1ea3i l\u00e0 ng\u00f4n ng\u1eef ch\u00ednh \u1edf 57% th\u1ecb tr\u01b0\u1eddng ph\u00e1t tri\u1ec3n nhanh nh\u1ea5t.<\/p>\n

    M\u1eb7c d\u00f9 h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi hi\u1ec7n nay \u0111\u1ec1u n\u00f3i ti\u1ebfng Anh, nh\u01b0ng h\u1ecd mu\u1ed1n c\u1ea3m th\u1ea5y r\u1eb1ng b\u1ea1n \u0111ang xem x\u00e9t nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 mong mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u00f3n ti\u1ebfp h\u1ecd. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n kh\u00f4ng ch\u1ec9 n\u00ean chu\u1ea9n b\u1ecb thu\u00ea nh\u00e2n vi\u00ean \u0111a ng\u00f4n ng\u1eef, m\u00e0 c\u00f2n n\u00ean xem x\u00e9t t\u1ed1i \u01b0u h\u00f3a trang web c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch t\u1ea1o c\u00e1c phi\u00ean b\u1ea3n ng\u00f4n ng\u1eef kh\u00e1c nhau.<\/p>\n

    Kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 c\u00e1c th\u1ecb tr\u01b0\u1eddng n\u01b0\u1edbc ngo\u00e0i v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng trong s\u1ed1 kh\u00e1ch truy c\u1eadp c\u1ee7a b\u1ea1n s\u1ebd nh\u1ea5n m\u1ea1nh uy t\u00edn c\u1ee7a b\u1ea1n nh\u01b0 m\u1ed9t “ng\u01b0\u1eddi ch\u01a1i” to\u00e0n c\u1ea7u, v\u00e0 nh\u1ea5n m\u1ea1nh s\u1ef1 s\u1eb5n s\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u00edch h\u1ee3p nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

    Tr\u1ef1c tuy\u1ebfn, ch\u1ec9 c\u1ea7n l\u00e0m cho trang web c\u1ee7a b\u1ea1n d\u1ec5 s\u1eed d\u1ee5ng – \u0111\u1ed3ng th\u1eddi gi\u1edbi thi\u1ec7u gi\u00e1 t\u1ed1t nh\u1ea5t, t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng v\u00e0 c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t, c\u0169ng nh\u01b0 gi\u1edbi thi\u1ec7u cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 t\u00ednh n\u0103ng h\u1ecd mu\u1ed1n. V\u00ed d\u1ee5: n\u1ebfu ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 kh\u00e1ch du l\u1ecbch doanh nh\u00e2n, th\u00ec c\u00f3 kh\u1ea3 n\u0103ng h\u1ecd s\u1ebd mu\u1ed1n th\u01b0 gi\u00e3n nh\u1ea5t, v\u00ec v\u1eady, b\u1ea1n n\u00ean \u0111\u1ea3m b\u1ea3o c\u00e1c d\u1ecbch v\u1ee5 nu\u00f4ng chi\u1ec1u c\u1ee7a m\u00ecnh (ch\u1eb3ng h\u1ea1n nh\u01b0 ti\u1ec7m m\u00e1t-xa v\u00e0 spa) d\u1ec5 d\u00e0ng truy c\u1eadp v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u00eam v\u00e0o \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t trang web d\u1ec5 s\u1eed d\u1ee5ng c\u00f3 th\u1ec3 l\u00e0m t\u0103ng \u0111\u00e1ng k\u1ec3 s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp.<\/p>\n

    2. C\u00e1 Nh\u00e2n H\u00f3a Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h3>\n

    Khi \u0111i du l\u1ecbch \u0111\u1ebfn nh\u1eefng n\u01a1i xa l\u1ea1, n\u01a1i b\u1ea1n th\u01b0\u1eddng kh\u00f4ng bi\u1ebft \u0111\u01b0\u1eddng, m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n h\u1eefu \u00edch ho\u1eb7c nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n th\u00e2n thi\u1ec7n v\u1edbi th\u00f4ng tin ch\u00ednh x\u00e1c c\u00f3 th\u1ec3 l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh.<\/p>\n

    Kh\u00e1ch h\u00e0ng th\u00edch c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c t\u1ed1t. N\u1ebfu b\u1ea1n chi\u1ec1u chu\u1ed9ng h\u1ecd b\u1eb1ng nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o, bao g\u1ed3m c\u00e1c \u01b0u \u0111\u00e3i ph\u00f9 h\u1ee3p v\u00e0 c\u00e1c l\u1ef1a ch\u1ecdn gi\u1ea3i tr\u00ed \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, h\u1ecd s\u1ebd ghi nh\u1edb v\u00e0 r\u1ea5t c\u00f3 th\u1ec3 s\u1ebd gh\u00e9 th\u0103m l\u1ea1i. Trong m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a State of Travel, 87% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t n\u00f3i r\u1eb1ng s\u1ef1 l\u1ecbch s\u1ef1 c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng.<\/p>\n

    B\u1ea1n th\u01b0\u1eddng c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng h\u1ed3 s\u01a1 v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 x\u00e1c \u0111\u1ecbnh l\u00fd do \u0111\u1eb1ng sau chuy\u1ebfn \u0111i c\u1ee7a h\u1ecd b\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u1ee7a h\u1ecd trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. Tuy nhi\u00ean, qu\u00e1 tr\u00ecnh nh\u1eadn ph\u00f2ng l\u00e0 th\u1eddi \u0111i\u1ec3m ho\u00e0n h\u1ea3o \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n t\u00ecm hi\u1ec3u th\u00eam th\u00f4ng tin v\u1ec1 m\u1ee5c \u0111\u00edch du l\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng; H\u1ecd \u0111ang \u0111i c\u00f4ng t\u00e1c hay \u0111i ngh\u1ec9 cu\u1ed1i tu\u1ea7n l\u00e3ng m\u1ea1n? Hay h\u1ecd ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 c\u00f3 m\u1ed9t k\u1ef3 ngh\u1ec9 th\u01b0 gi\u00e3n v\u1edbi c\u1ea3 gia \u0111\u00ecnh? Khi b\u1ea1n bi\u1ebft h\u1ecd mu\u1ed1n g\u00ec, h\u00e3y s\u1eed d\u1ee5ng th\u00f4ng tin \u0111\u00f3 m\u1ed9t c\u00e1ch kh\u00f4n ngoan v\u00e0 l\u00e0m cho n\u00f3 c\u00f3 l\u1ee3i cho b\u1ea1n.<\/p>\n

    V\u00ed d\u1ee5: khi b\u1ea1n c\u00f3 nh\u1eefng c\u1eb7p \u0111\u00f4i \u0111i h\u01b0\u1edfng tu\u1ea7n tr\u0103ng m\u1eadt l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, h\u00e3y cung c\u1ea5p cho h\u1ecd m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd, ch\u1eb3ng h\u1ea1n nh\u01b0 n\u00e2ng c\u1ea5p ph\u00f2ng mi\u1ec5n ph\u00ed ho\u1eb7c \u0111i\u1ec1u tr\u1ecb spa mi\u1ec5n ph\u00ed. \u0110\u1eebng ch\u1ec9 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n – h\u00e3y l\u00e0m h\u1ecd h\u00e0i l\u00f2ng. (\u0110\u1ea3m b\u1ea3o b\u1ea1n c\u0169ng thu th\u1eadp ph\u1ea3n h\u1ed3i b\u1ea5t c\u1ee9 khi n\u00e0o b\u1ea1n c\u00f3 th\u1ec3 – c\u00f3 th\u1ec3 th\u00f4ng qua kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng ho\u1eb7c email c\u1ea3m \u01a1n – \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai.)<\/p>\n

    3. Khen Th\u01b0\u1edfng L\u00f2ng Trung Th\u00e0nh C\u1ee7a Kh\u00e1ch H\u00e0ng<\/h3>\n

    Vi\u1ec7c c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 th\u1ec3 t\u1ed1n k\u00e9m g\u1ea5p n\u0103m \u0111\u1ebfn ch\u00edn l\u1ea7n so v\u1edbi vi\u1ec7c b\u00e1n cho m\u1ed9t kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3, v\u00ec v\u1eady \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n ph\u1ea3i l\u00e0m m\u1ecdi th\u1ee9 c\u00f3 th\u1ec3 \u0111\u1ec3 gi\u1eef cho kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd h\u00e0i l\u00f2ng v\u00e0 gh\u00e9 th\u0103m l\u1ea1i nhi\u1ec1u l\u1ea7n.<\/p>\n

    Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> cung c\u1ea5p gi\u1ea3m gi\u00e1, qu\u00e0 t\u1eb7ng v\u00e0 c\u00e1c \u0111\u1eb7c quy\u1ec1n kh\u00e1c cho kh\u00e1ch h\u00e0ng, v\u00ed d\u1ee5: c\u00f3 th\u1ec3 l\u00e0m t\u0103ng th\u00eam gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng – v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 cho bi\u1ec3u \u0111\u1ed3 doanh s\u1ed1 c\u1ee7a b\u1ea1n.<\/p>\n

    H\u00e3y nh\u1edb gi\u1eef cho n\u00f3 mang t\u00ednh c\u00e1 nh\u00e2n. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o vi\u1ec7c l\u00e0m cho ph\u1ea7n th\u01b0\u1edfng mang t\u00ednh c\u00e1 nh\u00e2n v\u00e0 \u00fd ngh\u0129a, cung c\u1ea5p c\u00e1c ph\u1ea7n th\u01b0\u1edfng c\u00f3 th\u1ec3 truy c\u1eadp \u0111\u01b0\u1ee3c ngay l\u1eadp t\u1ee9c v\u00e0 \u0111\u1ecbnh h\u00ecnh l\u1ea1i tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng v\u00e0 l\u00f4i k\u00e9o h\u1ecd quay l\u1ea1i nhi\u1ec1u l\u1ea7n.<\/p>\n

    D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 c\u1ed1t l\u00f5i c\u1ee7a ng\u00e0nh kh\u00e1ch s\u1ea1n, v\u00ec v\u1eady \u0111\u1eebng ng\u1ea1i c\u00f3 \u0111\u01b0\u1ee3c c\u00e1c c\u00f4ng c\u1ee5 c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

    T\u00e1c \u0110\u1ed9ng C\u1ee7a Nh\u1eadn Th\u1ee9c V\u1ec1 Kh\u00e1ch H\u00e0ng \u0110\u1ebfn Vi\u1ec7c X\u00e2y D\u1ef1ng Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span> T\u1ed1t Nh\u1ea5t<\/h2>\n

    M\u1ed9t trong nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t m\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n hi\u1ec7n \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t l\u00e0 s\u1ef1 x\u00f3i m\u00f2n l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cu\u1ed9c \u0111\u1ea5u tranh \u0111\u1ec3 duy tr\u00ec nh\u1eadn th\u1ee9c v\u00e0 s\u1ef1 ph\u00f9 h\u1ee3p.<\/p>\n

    Kh\u00e1ch du l\u1ecbch hi\u1ec7n \u0111ang t\u1eadp trung nhi\u1ec1u h\u01a1n v\u00e0o vi\u1ec7c t\u00ecm ki\u1ebfm \u01b0u \u0111\u00e3i t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3 t\u1eeb b\u1ea5t k\u1ef3 ngu\u1ed3n n\u00e0o.<\/p>\n

    M\u1ed9t trong nh\u1eefng l\u00fd do cho \u0111i\u1ec1u n\u00e0y l\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n v\u1eabn kh\u00f4ng cung c\u1ea5p \u0111\u1ee7 m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n

    Kh\u00e1ch h\u00e0ng \u0111ang s\u1eed d\u1ee5ng s\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn (OTA), t\u0103ng t\u00ednh minh b\u1ea1ch v\u1ec1 gi\u00e1 c\u1ea3, c\u00e1c t\u00f9y ch\u1ecdn ngang h\u00e0ng v\u00e0 s\u1ef1 gia t\u0103ng c\u1ee7a vi\u1ec7c so s\u00e1nh gi\u00e1 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd v\u1ec1 c\u00e1c \u0111\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb m\u1edbi.<\/p>\n

    M\u1ed9t th\u1ed1ng k\u00ea \u0111\u00e1ng lo ng\u1ea1i cho c\u00e1c kh\u00e1ch s\u1ea1n b\u00e1o c\u00e1o:<\/i><\/p>\n

      \n
    • 22% kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n n\u00f3i r\u1eb1ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb g\u00ec cho h\u1ecd<\/li>\n
    • 74% th\u1ebf h\u1ec7 millennials coi tr\u1ecdng tr\u1ea3i nghi\u1ec7m h\u01a1n s\u1ea3n ph\u1ea9m.<\/li>\n
    • 73% th\u00edch khi t\u01b0 c\u00e1ch th\u00e0nh vi\u00ean kh\u00f4ng<\/i> ph\u1ee5 thu\u1ed9c v\u00e0o h\u1ec7 th\u1ed1ng ph\u1ea7n th\u01b0\u1edfng \u0111i\u1ec3m<\/li>\n<\/ul>\n

      N\u1ebfu ch\u00fang ta \u0111\u1ed3ng \u00fd r\u1eb1ng h\u00e0nh tr\u00ecnh du l\u1ecbch \u0111\u01b0\u1ee3c chia th\u00e0nh b\u1ed1n ph\u1ea7n; t\u00ecm ki\u1ebfm, mua, l\u01b0u tr\u00fa v\u00e0 ph\u1ea3n \u00e1nh, th\u00ec ch\u00fang ta, c\u00e1c kh\u00e1ch s\u1ea1n \u0111\u00e3 thua trong tr\u1eadn chi\u1ebfn t\u00ecm ki\u1ebfm v\u00e0 \u0111ang b\u1ecb c\u00e1c OTA v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c ph\u00e1 v\u1ee1 trong giai \u0111o\u1ea1n mua.<\/p>\n

      Giai \u0111o\u1ea1n l\u01b0u tr\u00fa r\u00f5 r\u00e0ng l\u00e0 cu\u1ed9c s\u1ed1ng c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. \u0110\u00f3 l\u00e0 n\u01a1i m\u00e0 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ea7y \u0111\u1ee7, kh\u00f4ng h\u1ea1n ch\u1ebf \u0111\u1ed1i v\u1edbi kh\u00e1ch du l\u1ecbch. Nh\u01b0ng ngay c\u1ea3 \u1edf \u0111\u00f3, vi\u1ec7c chia s\u1ebb ch\u1ed7 \u1edf \u0111ang tr\u1edf n\u00ean r\u1ea5t th\u00e2n thi\u1ec7n. Khi kh\u00e1ch ph\u1ea3n \u00e1nh v\u1ec1 k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd, s\u1ebd l\u00e0 nh\u1eefng kh\u00e1ch s\u1ea1n cung c\u1ea5p nh\u1eefng tr\u1ea3i nghi\u1ec7m \u00fd ngh\u0129a s\u1ebd \u0111\u01b0\u1ee3c ghi nh\u1edb.<\/p>\n

      V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00e1c kh\u00e1ch s\u1ea1n t\u1ea1o ra nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t h\u01a1n, tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 c\u1ea3m gi\u00e1c trung th\u00e0nh m\u1ea1nh m\u1ebd h\u01a1n \u1edf kh\u00e1ch du l\u1ecbch? M\u1ed9t c\u00e1ch l\u00e0 t\u0103ng c\u01b0\u1eddng “nh\u1eadn th\u1ee9c” v\u1ec1 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n

      Nh\u1eadn Th\u1ee9c L\u00e0 G\u00ec?<\/h3>\n

      Nh\u1eadn th\u1ee9c l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m d\u1ef1a tr\u00ean s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a s\u1ef1 c\u00f4ng nh\u1eadn v\u00e0 ph\u1ed5 bi\u1ebfn cho m\u1ed9t s\u1ea3n ph\u1ea9m.<\/p>\n

      M\u1ee5c ti\u00eau l\u00e0 \u0111\u1ea1t \u0111\u1ebfn giai \u0111o\u1ea1n m\u00e0 khi m\u1ecdi ng\u01b0\u1eddi ngh\u0129 \u0111\u1ebfn m\u1ed9t kh\u00e1ch s\u1ea1n, th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t trong nh\u1eefng kh\u00e1ch s\u1ea1n m\u00e0 h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng nh\u1edb \u0111\u1ebfn khi ngh\u0129 v\u1ec1 n\u01a1i \u0111\u1ec3 \u1edf.<\/p>\n

      Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, t\u00ean th\u01b0\u01a1ng hi\u1ec7u th\u1eadm ch\u00ed c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh t\u1eeb \u0111\u1ed3ng ngh\u0129a v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. V\u00ed d\u1ee5: Hoover the brand \u0111\u00e3 tr\u1edf th\u00e0nh t\u1eeb \u0111\u1ed3ng ngh\u0129a v\u1edbi m\u00e1y h\u00fat b\u1ee5i.<\/p>\n

      N\u1ebfu ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng ri\u00eang l\u1ebb, th\u00ec c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n n\u1ed7 l\u1ef1c h\u01a1n \u0111\u1ec3 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 v\u01b0\u1ee3t tr\u1ed9i v\u00e0 \u0111\u1ecbnh v\u1ecb m\u00ecnh l\u00e0 m\u1ed9t th\u1ef1c th\u1ec3 \u0111\u1ed9c \u0111\u00e1o trong ng\u00e0nh. Gi\u1ed1ng nh\u01b0 h\u1ecd l\u00e0m trong m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a x\u00e3 h\u1ed9i hi\u1ec7n nay, ng\u01b0\u1eddi ti\u00eau d\u00f9ng mu\u1ed1n s\u1ef1 \u0111\u01a1n gi\u1ea3n, c\u00e1 nh\u00e2n h\u00f3a, t\u1ed1c \u0111\u1ed9, \u0111\u1ed9 ch\u00ednh x\u00e1c, c\u0169ng nh\u01b0 quy\u1ec1n ki\u1ec3m so\u00e1t khi n\u00f3i \u0111\u1ebfn du l\u1ecbch.<\/p>\n

      Nghi\u00ean c\u1ee9u c\u1ee7a Accenture cho th\u1ea5y 75% ng\u01b0\u1eddi ti\u00eau d\u00f9ng mu\u1ed1n c\u00e1c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 ch\u1ec9 13% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi trong m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t n\u0103m 2015 cho bi\u1ebft h\u1ecd th\u1ea5y c\u00e1c \u01b0u \u0111\u00e3i k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 v\u1eadt l\u00fd \u0111\u01b0\u1ee3c li\u00ean k\u1ebft t\u1ed1t.<\/p>\n

      L\u00e0m Th\u1ebf N\u00e0o B\u1ea1n C\u00f3 Th\u1ec3 X\u00e2y D\u1ef1ng Nh\u1eadn Th\u1ee9c Cho Kh\u00e1ch S\u1ea1n C\u1ee7a B\u1ea1n?<\/h3>\n

      Tr\u01b0\u1edbc h\u1ebft, c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 t\u00ecm hi\u1ec3u c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t v\u1ec1 kh\u00e1ch h\u00e0ng, nh\u01b0ng c\u0169ng l\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh m\u00e0 h\u1ecd c\u1ea7n ph\u00e2n bi\u1ec7t m\u00ecnh v\u1edbi. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 b\u01b0\u1edbc b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n:<\/p>\n

        \n
      1. X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n<\/li>\n
      2. T\u1ea1o d\u1ecbch v\u1ee5 \u01b0u ti\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng, d\u1ef1a tr\u00ean con ng\u01b0\u1eddi<\/li>\n
      3. Tham gia v\u00e0o c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t. \u1ee8ng d\u1ee5ng di \u0111\u1ed9ng \u0111\u00e3 v\u01b0\u1ee3t qua m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n v\u1ec1 m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c k\u1ef9 thu\u1eadt s\u1ed1 v\u00ec 54% th\u1eddi gian s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng k\u1ef9 thu\u1eadt s\u1ed1 \u1edf Hoa K\u1ef3 hi\u1ec7n \u0111\u01b0\u1ee3c d\u00e0nh cho \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng<\/li>\n
      4. Cung c\u1ea5p cho kh\u00e1ch c\u00e0ng nhi\u1ec1u quy\u1ec1n truy c\u1eadp c\u00e0ng t\u1ed1t v\u00e0o c\u00e1c s\u1ef1 ki\u1ec7n v\u00e0 ho\u1ea1t \u0111\u1ed9ng th\u00fa v\u1ecb b\u1eb1ng c\u00e1ch cung c\u1ea5p v\u00e9, khuy\u1ebfn m\u00e3i v\u00e0 th\u00f4ng tin<\/li>\n
      5. X\u00e2y d\u1ef1ng m\u1ed9t th\u01b0 vi\u1ec7n t\u00e0i li\u1ec7u th\u1ebf ch\u1ea5p. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m n\u1ed9i dung t\u1eeb t\u00e0i li\u1ec7u qu\u1ea3ng c\u00e1o k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 b\u1ea3n tin, t\u1ea1p ch\u00ed ng\u00e0nh, t\u1ea1p ch\u00ed \u0111i\u1ec7n t\u1eed. T\u1ea5t c\u1ea3 \u0111i\u1ec1u n\u00e0y cung c\u1ea5p th\u00f4ng tin c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng r\u1eb1ng b\u1ea1n h\u1eefu \u00edch v\u00e0 t\u1eadn t\u00e2m. Tr\u00ean h\u1ebft, email \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a s\u1ebd cho th\u1ea5y b\u1ea1n s\u1eb5n s\u00e0ng \u0111i th\u00eam m\u1ed9t b\u01b0\u1edbc n\u1eefa<\/li>\n
      6. S\u1eed d\u1ee5ng nhi\u1ec1u ph\u01b0\u01a1ng ti\u1ec7n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng ti\u1ec1m n\u0103ng v\u00e0 cho b\u1ea1n c\u01a1 h\u1ed9i t\u1ed1t h\u01a1n \u0111\u1ec3 c\u1eaft gi\u1ea3m m\u1ecdi s\u1ef1 l\u1ed9n x\u1ed9n b\u1eb1ng c\u00e1ch cho ph\u00e9p kh\u00e1ch h\u00e0ng tham gia \u1edf c\u00e1c c\u1ea5p \u0111\u1ed9 kh\u00e1c nhau<\/li>\n
      7. H\u00e3y ki\u00ean nh\u1eabn v\u00e0 b\u1ec1n b\u1ec9. C\u00f3 th\u1ec3 m\u1ea5t \u0111\u1ebfn s\u00e1u th\u00e1ng \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 t\u00e1c \u0111\u1ed9ng l\u00e2u d\u00e0i<\/li>\n<\/ol>\n

        Cu\u1ed1i c\u00f9ng, chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng \u0111\u1ec3 ph\u1ee5c h\u1ed3i s\u1ef1 g\u1eafn b\u00f3 th\u01b0\u01a1ng hi\u1ec7u l\u00e0 suy ngh\u0129 v\u01b0\u1ee3t ra ngo\u00e0i khu\u00f4n kh\u1ed5 \u0111\u1ec3 \u0111\u1ee9ng tr\u00ean \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n trong khi suy ngh\u0129 c\u1ea9n th\u1eadn v\u1ec1 nhu c\u1ea7u c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 mang \u0111\u1ebfn cho h\u1ecd tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a nh\u1ea5t c\u00f3 th\u1ec3, \u0111\u1ebfn m\u1ee9c h\u1ecd c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i m\u1ed9t kh\u00e1ch s\u1ea1n r\u1ebb h\u01a1n \u0111\u1ec3 \u1edf t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n

        \"t\u1ea1o<\/p>\n

        L\u1eddi Khuy\u00ean \u0110\u1ec3 T\u1ea1o Ra Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span> Ho\u00e0n H\u1ea3o<\/h2>\n

        Khi c\u1ed1 g\u1eafng t\u1ea1o ra m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> hi\u1ec7u qu\u1ea3, c\u00f3 m\u1ed9t v\u00e0i nguy\u00ean t\u1eafc ti\u00eau chu\u1ea9n m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tu\u00e2n theo. M\u1ed9t s\u1ed1 l\u1eddi khuy\u00ean b\u1ea1n c\u00f3 th\u1ec3 mu\u1ed1n ghi nh\u1edb bao g\u1ed3m:<\/i><\/p>\n

        1. C\u00e1 Nh\u00e2n H\u00f3a H\u1ec7 Th\u1ed1ng Ph\u1ea7n Th\u01b0\u1edfng C\u1ee7a B\u1ea1n<\/h3>\n

        C\u1ed1 g\u1eafng c\u00e1 nh\u00e2n h\u00f3a h\u1ec7 th\u1ed1ng ph\u1ea7n th\u01b0\u1edfng c\u1ee7a b\u1ea1n c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t \u0111\u1ec3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y nh\u01b0 nh\u1eefng c\u00e1 nh\u00e2n. T\u00f9y ch\u1ec9nh c\u00f3 th\u1ec3 bao g\u1ed3m nh\u1eadn bi\u1ebft s\u1edf th\u00edch c\u1ee7a kh\u00e1ch, ch\u1eb3ng h\u1ea1n nh\u01b0 lo\u1ea1i ph\u00f2ng ho\u1eb7c c\u00e1c ti\u1ec7n nghi \u0111\u1eb7c bi\u1ec7t v\u00e0 cung c\u1ea5p c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh d\u1ef1a tr\u00ean h\u00e0nh vi trong qu\u00e1 kh\u1ee9 c\u1ee7a h\u1ecd. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u, c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng v\u00e0 \u0111\u00e1nh gi\u00e1 cao, \u0111i\u1ec1u n\u00e0y th\u00fac \u0111\u1ea9y m\u1ed9t k\u1ebft n\u1ed1i m\u1ea1nh m\u1ebd h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

        2. Cung C\u1ea5p M\u1ed9t Ph\u1ea1m Vi Ph\u1ea7n Th\u01b0\u1edfng \u0110a D\u1ea1ng<\/h3>\n

        N\u1ebfu s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111i\u1ec3m, h\u00e3y \u0111\u1ea3m b\u1ea3o c\u00f3 nhi\u1ec1u gi\u1ea3i th\u01b0\u1edfng \u0111\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u1ec3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng c\u1ea3m th\u1ea5y nh\u00e0m ch\u00e1n ho\u1eb7c b\u1ecb tr\u00ec ho\u00e3n. Cung c\u1ea5p c\u00e1c t\u00f9y ch\u1ecdn h\u1ea5p d\u1eabn c\u00e1c lo\u1ea1i kh\u00e1ch du l\u1ecbch kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u00eam mi\u1ec5n ph\u00ed, phi\u1ebfu \u0103n u\u1ed1ng, li\u1ec7u ph\u00e1p spa ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 h\u1ee3p t\u00e1c v\u1edbi c\u00e1c h\u00e3ng h\u00e0ng kh\u00f4ng v\u00e0 nh\u00e0 b\u00e1n l\u1ebb, \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u00e0nh vi\u00ean \u0111\u1ec1u c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y th\u1ee9 g\u00ec \u0111\u00f3 c\u00f3 gi\u00e1 tr\u1ecb. S\u1ef1 \u0111a d\u1ea1ng n\u00e0y gi\u1eef cho ch\u01b0\u01a1ng tr\u00ecnh th\u00fa v\u1ecb v\u00e0 khuy\u1ebfn kh\u00edch s\u1ef1 tham gia li\u00ean t\u1ee5c.<\/p>\n

        3. T\u1ea1o \u01afu \u0110\u00e3i \u0110\u1ed9c Quy\u1ec1n Cho Th\u00e0nh Vi\u00ean<\/h3>\n

        Th\u1ef1c hi\u1ec7n c\u00e1c \u01b0u \u0111\u00e3i d\u00e0nh ri\u00eang cho th\u00e0nh vi\u00ean b\u00ean ngo\u00e0i ch\u01b0\u01a1ng tr\u00ecnh th\u00f4ng th\u01b0\u1eddng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m quy\u1ec1n truy c\u1eadp s\u1edbm v\u00e0o c\u00e1c \u0111\u1ee3t gi\u1ea3m gi\u00e1, gi\u00e1 \u0111\u1eb7c bi\u1ec7t trong m\u00f9a cao \u0111i\u1ec3m ho\u1eb7c c\u00e1c tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o nh\u01b0 c\u00e1c chuy\u1ebfn tham quan ho\u1eb7c s\u1ef1 ki\u1ec7n ri\u00eang t\u01b0. C\u00e1c \u01b0u \u0111\u00e3i \u0111\u1ed9c quy\u1ec1n l\u00e0m cho c\u00e1c th\u00e0nh vi\u00ean c\u1ea3m th\u1ea5y \u0111\u1eb7c bi\u1ec7t v\u00e0 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, n\u00e2ng cao l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd v\u00e0 khuy\u1ebfn kh\u00edch h\u1ecd ch\u1ecdn kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n h\u01a1n c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n

        4. Ph\u00e1t Tri\u1ec3n C\u00e1c Chi\u1ebfn L\u01b0\u1ee3c Ph\u1ea7n Th\u01b0\u1edfng Ph\u00f9 H\u1ee3p V\u00e0 Mong Mu\u1ed1n<\/h3>\n

        T\u1ea1o c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u1ea7n th\u01b0\u1edfng ph\u00f9 h\u1ee3p v\u00e0 mong mu\u1ed1n thay v\u00ec c\u00e1c k\u1ebf ho\u1ea1ch chung chung ho\u1eb7c theo c\u00f4ng th\u1ee9c. Tr\u00e1nh xa c\u00e1c h\u1ec7 th\u1ed1ng \u0111i\u1ec3m ti\u00eau chu\u1ea9n b\u1eb1ng c\u00e1ch k\u1ebft h\u1ee3p nhi\u1ec1u ph\u1ea7n th\u01b0\u1edfng s\u00e1ng t\u1ea1o v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a h\u01a1n. V\u00ed d\u1ee5: cung c\u1ea5p c\u00e1c ph\u1ea7n th\u01b0\u1edfng tr\u1ea3i nghi\u1ec7m nh\u01b0 c\u00e1c l\u1edbp h\u1ecdc n\u1ea5u \u0103n v\u1edbi \u0111\u1ea7u b\u1ebfp kh\u00e1ch s\u1ea1n ho\u1eb7c c\u00e1c chuy\u1ebfn tham quan h\u1eadu tr\u01b0\u1eddng c\u00f3 th\u1ec3 l\u00e0m cho ch\u01b0\u01a1ng tr\u00ecnh tr\u1edf n\u00ean h\u1ea5p d\u1eabn h\u01a1n. \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ph\u1ea7n th\u01b0\u1edfng ph\u00f9 h\u1ee3p v\u1edbi mong mu\u1ed1n v\u00e0 s\u1edf th\u00edch c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n \u0111\u1ec3 duy tr\u00ec s\u1ef1 quan t\u00e2m v\u00e0 tham gia c\u1ee7a h\u1ecd.<\/p>\n

        5. Duy Tr\u00ec Li\u00ean L\u1ea1c Th\u01b0\u1eddng Xuy\u00ean V\u1edbi C\u00e1c Th\u00e0nh Vi\u00ean<\/h3>\n

        Duy tr\u00ec li\u00ean l\u1ea1c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng email m\u1ed9t c\u00fa nh\u1ea5p chu\u1ed9t v\u00e0 li\u00ean t\u1ee5c cung c\u1ea5p cho h\u1ecd nh\u1eefng c\u00e1ch \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a s\u1ef1 tham gia c\u1ee7a h\u1ecd v\u00e0o ch\u01b0\u01a1ng tr\u00ecnh. Giao ti\u1ebfp ph\u1ea3i th\u01b0\u1eddng xuy\u00ean nh\u01b0ng c\u00f3 gi\u00e1 tr\u1ecb, bao g\u1ed3m c\u00e1c b\u1ea3n c\u1eadp nh\u1eadt v\u1ec1 ph\u1ea7n th\u01b0\u1edfng m\u1edbi, \u01b0u \u0111\u00e3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 c\u00e1c m\u1eb9o v\u1ec1 c\u00e1ch ki\u1ebfm v\u00e0 \u0111\u1ed5i \u0111i\u1ec3m m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. T\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean gi\u00fap ch\u01b0\u01a1ng tr\u00ecnh c\u1ee7a b\u1ea1n lu\u00f4n \u0111\u01b0\u1ee3c \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u v\u00e0 gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 li\u00ean t\u1ee5c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

        6. \u0110\u01a1n Gi\u1ea3n H\u00f3a Qu\u00e1 Tr\u00ecnh \u0110\u1ed5i \u0110i\u1ec3m<\/h3>\n

        L\u00e0m cho quy tr\u00ecnh y\u00eau c\u1ea7u ho\u1eb7c \u0111\u1ed5i \u0111i\u1ec3m c\u00e0ng \u0111\u01a1n gi\u1ea3n v\u00e0 nhanh ch\u00f3ng c\u00e0ng t\u1ed1t. M\u1ed9t quy tr\u00ecnh ph\u1ee9c t\u1ea1p c\u00f3 th\u1ec3 ng\u0103n c\u1ea3n c\u00e1c th\u00e0nh vi\u00ean tham gia v\u00e0o ch\u01b0\u01a1ng tr\u00ecnh. Tri\u1ec3n khai c\u00e1c n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn ho\u1eb7c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng d\u1ec5 s\u1eed d\u1ee5ng, n\u01a1i c\u00e1c th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 xem v\u00e0 \u0111\u1ed5i ph\u1ea7n th\u01b0\u1edfng c\u1ee7a h\u1ecd ngay l\u1eadp t\u1ee9c gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. H\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng v\u00e0 quy tr\u00ecnh li\u1ec1n m\u1ea1ch \u0111\u1ea3m b\u1ea3o c\u00e1c th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00e1c l\u1ee3i \u00edch c\u1ee7a h\u1ecd m\u00e0 kh\u00f4ng g\u1eb7p kh\u00f3 kh\u0103n, do \u0111\u00f3 l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd.<\/p>\n

        C\u00e0ng c\u00f3 nhi\u1ec1u th\u00e0nh vi\u00ean trong ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> c\u1ee7a b\u1ea1n c\u00e0ng t\u1ed1t, v\u00ec b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u y\u00eau c\u1ea7u nh\u1eefng kh\u00e1ch n\u00e0y ph\u1ea3n h\u1ed3i. H\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u01b0a ra \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u1ec1 t\u00e0i s\u1ea3n c\u1ee7a b\u1ea1n tr\u00ean c\u00e1c trang web nh\u01b0 TripAdvisor, \u0111i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n.<\/p>\n

        Nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n c\u00f3 ngh\u0129a l\u00e0 doanh thu \u0111\u1ebfn r\u00f5 r\u00e0ng h\u01a1n nh\u01b0ng c\u00f3 m\u1ed9t l\u1ee3i \u00edch kh\u00e1c khi t\u0103ng t\u1ef7 l\u1ec7 l\u1ea5p \u0111\u1ea7y; n\u00f3 cung c\u1ea5p m\u1ed9t s\u1ed1 c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin chi ti\u1ebft t\u1eeb kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n s\u1ebd mu\u1ed1n tham gia ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> c\u1ee7a b\u1ea1n.<\/p>\n

        C\u00e1c Y\u1ebfu T\u1ed1 \u1ea2nh H\u01b0\u1edfng H\u00e0ng \u0110\u1ea7u \u0110\u1ebfn Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n

        C\u00f3 r\u1ea5t \u00edt y\u1ebfu t\u1ed1 quan tr\u1ecdng h\u01a1n ng\u00e0y nay so v\u1edbi danh ti\u1ebfng tr\u1ef1c tuy\u1ebfn c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. N\u1ebfu kh\u00f4ng c\u00f3 danh ti\u1ebfng t\u00edch c\u1ef1c v\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp tr\u00ean web, n\u01a1i h\u1ea7u h\u1ebft kh\u00e1ch du l\u1ecbch \u0111ang th\u1ef1c hi\u1ec7n nghi\u00ean c\u1ee9u v\u00e0 \u0111\u1eb7t ph\u00f2ng du l\u1ecbch c\u1ee7a h\u1ecd, kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n s\u1ebd kh\u00f4ng thu h\u00fat \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng b\u1ea1n c\u1ea7n \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng.<\/p>\n

        Danh ti\u1ebfng n\u00e0y s\u1ebd t\u0103ng l\u00ean v\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng trung th\u00e0nh m\u1edbi m\u00e0 b\u1ea1n gi\u00e0nh \u0111\u01b0\u1ee3c, nh\u01b0ng th\u01b0\u1eddng th\u00ec c\u00e1c y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u ph\u1ee5 thu\u1ed9c v\u00e0o quan \u0111i\u1ec3m c\u00e1 nh\u00e2n.<\/p>\n

        V\u00ed d\u1ee5: m\u1ed9t kh\u00e1ch du l\u1ecbch sang tr\u1ecdng chi m\u1ed9t s\u1ed1 ti\u1ec1n l\u1edbn m\u1ed7i \u0111\u00eam cho m\u1ed9t c\u0103n ph\u00f2ng c\u00f3 l\u1ebd s\u1ebd kh\u00f4ng vui m\u1eebng v\u1edbi m\u1ed9t kho\u1ea3n gi\u1ea3m gi\u00e1 nh\u1ecf cho l\u1ea7n l\u01b0u tr\u00fa ti\u1ebfp theo c\u1ee7a h\u1ecd, b\u1edfi v\u00ec s\u1ed1 ti\u1ec1n kh\u00f4ng c\u00f3 \u00fd ngh\u0129a nhi\u1ec1u \u0111\u1ed1i v\u1edbi h\u1ecd. \u0110i\u1ec1u n\u00e0y s\u1ebd kh\u00f4ng t\u1ea1o ra l\u00f2ng trung th\u00e0nh.<\/p>\n

        B\u1ea1n s\u1ebd gi\u00e0nh \u0111\u01b0\u1ee3c l\u00f2ng trung th\u00e0nh c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0y, ho\u1eb7c b\u1ea5t k\u1ef3 kh\u00e1ch h\u00e0ng n\u00e0o, khi b\u1ea1n mang \u0111\u1ebfn cho h\u1ecd m\u1ed9t tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i c\u1ee7a h\u1ecd. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft kh\u00e1ch h\u00e0ng. B\u1ea1n c\u1ea7n hi\u1ec3u h\u00e0nh vi, th\u00f3i quen, s\u1edf th\u00edch, t\u00f9y ch\u1ecdn, v.v. c\u1ee7a h\u1ecd. Khi b\u1ea1n c\u00f3 th\u00f4ng tin n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 ngh\u0129 ra nh\u1eefng c\u00e1ch \u0111\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng ng\u1ea1c nhi\u00ean v\u00e0 mang \u0111\u1ebfn cho h\u1ecd m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i b\u00ecnh th\u01b0\u1eddng c\u1ee7a h\u1ecd. \u0110\u00e2y l\u00e0 n\u01a1i l\u00f2ng trung th\u00e0nh b\u1eaft \u0111\u1ea7u ph\u00e1t tri\u1ec3n, b\u1edfi v\u00ec n\u00f3 cho th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c coi tr\u1ecdng m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac v\u00e0 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c m\u1ed9t c\u00e1ch r\u1ea5t c\u00e1 nh\u00e2n.<\/p>\n

        Nh\u1eefng \u0111i\u1ec1u nh\u1ecf nh\u1eb7t c\u0169ng c\u00f3 th\u1ec3 c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn. V\u00ed d\u1ee5: n\u1ebfu kh\u00e1ch quen \u1edf trong c\u00e1c kh\u00e1ch s\u1ea1n n\u01a1i h\u1ecd \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u tr\u1ea3 ti\u1ec1n cho nh\u1eefng th\u1ee9 nh\u01b0 b\u1ed9 s\u1ea1c \u0111i\u1ec7n tho\u1ea1i, internet ho\u1eb7c c\u00e1c ti\u1ec7n nghi kh\u00e1c nh\u01b0 m\u00e1y in, v.v., v\u00e0 sau \u0111\u00f3 h\u1ecd th\u1ea5y m\u00ecnh \u1edf trong m\u1ed9t t\u00e0i s\u1ea3n n\u01a1i \u0111i\u1ec1u n\u00e0y mi\u1ec5n ph\u00ed – \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u1ecd v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho l\u00f2ng trung th\u00e0nh.<\/p>\n

        L\u00f2ng Trung Th\u00e0nh C\u1ee7a Kh\u00e1ch H\u00e0ng Kh\u00e1ch S\u1ea1n C\u00f3 \u0110ang Ch\u1ebft D\u1ea7n?<\/h3>\n

        C\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn l\u00e0 kh\u00f4ng – nh\u01b0ng h\u00e0nh vi, th\u00e1i \u0111\u1ed9 v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch du l\u1ecbch ng\u00e0y nay li\u00ean t\u1ee5c thay \u0111\u1ed5i. K\u1ebft h\u1ee3p \u0111i\u1ec1u n\u00e0y v\u1edbi m\u1ed9t tr\u01b0\u1eddng h\u1ee3p b\u00e3o h\u00f2a th\u01b0\u01a1ng hi\u1ec7u \u00e1p \u0111\u1ea3o v\u00e0 kh\u00f4ng c\u00f3 g\u00ec \u0111\u00e1ng ng\u1ea1c nhi\u00ean khi nhi\u1ec1u ng\u01b0\u1eddi tin r\u1eb1ng l\u00f2ng trung th\u00e0nh \u0111\u00e3 ch\u1ebft.<\/p>\n

        Kh\u00e1i ni\u1ec7m n\u00e0y v\u1eabn c\u00f2n s\u1ed1ng, nh\u01b0ng c\u00e1c chi\u1ebfn thu\u1eadt c\u0169 \u0111ang ch\u1ebft d\u1ea7n. H\u01a1n m\u1ed9t \u0442\u0440\u0435\u0442\u0438 du kh\u00e1ch v\u1eabn tin r\u1eb1ng ch\u00fang h\u1eefu \u00edch \u0111\u1ec3 ti\u1ebft ki\u1ec7m ti\u1ec1n ho\u1eb7c t\u0103ng th\u00eam gi\u00e1 tr\u1ecb, nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft l\u00e0 ph\u1ea3i t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi v\u00ec l\u00f2ng trung th\u00e0nh ch\u1ec9 k\u00e9o d\u00e0i khi c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng. Kh\u00f4ng c\u00f3 s\u1ed1 l\u01b0\u1ee3ng \u0111i\u1ec3m trung th\u00e0nh n\u00e0o c\u00f3 th\u1ec3 mang l\u1ea1i cho m\u1ed9t ng\u01b0\u1eddi \u0111\u00e3 c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7 l\u00fd do \u0111\u1ec3 quay l\u1ea1i m\u1ed9t l\u1ea7n n\u1eefa.<\/p>\n

        Ch\u00eca kh\u00f3a \u0111\u1ec3 c\u00f3 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n<\/span> th\u00e0nh c\u00f4ng l\u00e0 ph\u1ea3i \u0111\u1ed9c \u0111\u00e1o v\u00e0 mang t\u00ednh c\u00e1 nh\u00e2n. H\u1ea7u h\u1ebft ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span> \u0111\u01b0\u1ee3c \u0111i\u1ec1u h\u00e0nh b\u1edfi c\u00e1c chu\u1ed7i l\u1edbn v\u00e0 ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 cung c\u1ea5p m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea7n th\u01b0\u1edfng \u0111i\u1ec3m kh\u00f4ng truy\u1ec1n c\u1ea3m h\u1ee9ng cho h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng. N\u1ebfu c\u00e1c kh\u00e1ch s\u1ea1n th\u1ef1c hi\u1ec7n \u0111\u00fang, v\u1eabn c\u00f2n s\u1ef1 s\u1ed1ng s\u00f3t trong ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/span>!<\/p>\n

        L\u1eddi Khuy\u00ean V\u1ec1 Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n<\/span><\/h2>\n

        Trong khi c\u1ed1 g\u1eafng ch\u1ed1ng l\u1ea1i m\u1ed9t s\u1ed1 t\u00e1c \u0111\u1ed9ng m\u00e0 c\u00e1c OTA c\u00f3 \u0111\u1ed1i v\u1edbi vi\u1ec7c gi\u1ea3m l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch s\u1ea1n, c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n \u0111\u1ea3m nh\u1eadn vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi ch\u1ee7 nh\u00e0 tr\u1ecd v\u00e0 c\u0169ng s\u1eed d\u1ee5ng nh\u1eefng l\u1ee3i th\u1ebf r\u00f5 r\u00e0ng m\u00e0 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u kh\u00e1ch s\u1ea1n s\u1edf h\u1eefu.<\/p>\n

        Nh\u01b0 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u00e3 ch\u1ec9 ra: “Khi m\u1ed9t kh\u00e1ch h\u00e0ng \u0103n s\u00e1ng t\u1ea1i Marriott c\u1ee7a t\u00f4i, m\u1ecdi kh\u00e1ch s\u1ea1n Marriott tr\u00ean th\u1ebf gi\u1edbi \u0111\u1ec1u c\u00f3 c\u01a1 h\u1ed9i bi\u1ebft ng\u01b0\u1eddi \u0111\u00f3 th\u00edch \u0103n g\u00ec cho b\u1eefa s\u00e1ng. Expedia th\u00ec kh\u00f4ng.”<\/p>\n

        \u0110i\u1ec1u m\u00e0 m\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n \u0111\u00e3 qu\u00ean l\u00e0 kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi d\u1ecbch v\u1ee5 v\u00e0 gi\u00e1 tr\u1ecb, kh\u00f4ng ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 gi\u00e1 c\u1ea3. Gi\u1ea3m gi\u00e1 kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 gi\u1eef cho m\u1ed9t kh\u00e1ch h\u00e0ng quay l\u1ea1i. C\u00e1c kh\u00e1ch s\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 gi\u00e0nh \u0111\u01b0\u1ee3c tr\u00e1i tim c\u1ee7a kh\u00e1ch du l\u1ecbch b\u1eb1ng c\u00e1ch bi\u1ebft h\u1ecd r\u00f5 h\u01a1n v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m th\u1ef1c s\u1ef1 \u0111\u1ebfn h\u1ecd. Kh\u00e1ch s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng \u0111\u00e1p l\u1ea1i s\u1ef1 \u01b0u \u00e1i \u0111\u00f3.<\/p>\n

        V\u1edbi gi\u00e1 tr\u1ecb \u0111\u1ed3ng ti\u1ec1n l\u00e0 c\u00e2u th\u1ea7n ch\u00fa h\u00e0ng \u0111\u1ea7u, c\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

        H\u00e3y suy ngh\u0129 v\u1ec1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng ng\u1ea1c nhi\u00ean m\u1ed9t c\u00e1ch d\u1ec5 ch\u1ecbu v\u00e0 cho h\u1ecd nhi\u1ec1u h\u01a1n nh\u1eefng g\u00ec h\u1ecd ngh\u0129 r\u1eb1ng h\u1ecd \u0111ang tr\u1ea3 ti\u1ec1n.<\/p>\n

        H\u00e3y ngh\u0129 v\u1ec1 vi\u1ec7c cung c\u1ea5p:<\/i><\/p>\n

          \n
        • D\u1ecbch v\u1ee5 mi\u1ec5n ph\u00ed<\/b> \u2013 B\u1eefa s\u00e1ng, wifi, tr\u1ea3 ph\u00f2ng mu\u1ed9n<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n: B\u00ed Quy\u1ebft Gia T\u0103ng L\u00f2ng Trung Th\u00e0nh Ch\u01b0\u01a1ng Tr\u00ecnh Kh\u00e1ch H\u00e0ng Th\u00e2n Thi\u1ebft Kh\u00e1ch S\u1ea1n L\u00e0 G\u00ec? Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 tri \u00e2n v\u00e0 khen th\u01b0\u1edfng nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u1ecdn l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. B\u1ea1n […]<\/p>\n","protected":false},"author":1,"featured_media":447905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-447977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=447977"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447977\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/447905"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=447977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=447977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=447977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}