{"id":447959,"date":"2025-03-06T10:54:42","date_gmt":"2025-03-06T10:54:42","guid":{"rendered":"https:\/\/otavietnam.com\/cac-bo-phan-trong-khach-san-huong-dan-chi-tiet-ve-chuc-nang-va-quan-ly\/"},"modified":"2025-03-06T10:54:42","modified_gmt":"2025-03-06T10:54:42","slug":"cac-bo-phan-trong-khach-san-huong-dan-chi-tiet-ve-chuc-nang-va-quan-ly","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/cac-bo-phan-trong-khach-san-huong-dan-chi-tiet-ve-chuc-nang-va-quan-ly\/","title":{"rendered":"C\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n: H\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 ch\u1ee9c n\u0103ng v\u00e0 qu\u1ea3n l\u00fd"},"content":{"rendered":"<h1>H\u01b0\u1edbng D\u1eabn Chi Ti\u1ebft V\u1ec1 C\u00e1c B\u1ed9 Ph\u1eadn Trong Kh\u00e1ch S\u1ea1n V\u00e0 Ch\u1ee9c N\u0103ng C\u1ee7a Ch\u00fang<\/h1>\n<h2>Gi\u1edbi thi\u1ec7u v\u1ec1 c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/h2>\n<p>\n    C\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n l\u00e0 c\u00e1c khu v\u1ef1c l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3 b\u00ean trong m\u1ed9t kh\u00e1ch s\u1ea1n, m\u1ed7i khu v\u1ef1c ph\u1ee5c v\u1ee5 c\u00e1c m\u1ee5c \u0111\u00edch kh\u00e1c nhau. C\u00e1c b\u1ed9 ph\u1eadn n\u00e0y r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng vi\u1ec7c gi\u00fap kh\u00e1ch s\u1ea1n ho\u1ea1t \u0111\u1ed9ng tr\u01a1n tru v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. V\u00ed d\u1ee5, c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn b\u1ed9 ph\u1eadn kinh doanh, b\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c, ho\u1eb7c b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng, c\u00f9ng v\u1edbi nhi\u1ec1u b\u1ed9 ph\u1eadn kh\u00e1c.\n  <\/p>\n<p>\n    M\u1ed9t kh\u00e1ch s\u1ea1n gi\u1ed1ng nh\u01b0 m\u1ed9t con thi\u00ean nga b\u01a1i tr\u00ean h\u1ed3. Ngay c\u1ea3 khi m\u1ecdi th\u1ee9 c\u00f3 v\u1ebb y\u00ean b\u00ecnh tr\u00ean b\u1ec1 m\u1eb7t (t\u1ee9c l\u00e0 \u1edf qu\u1ea7y l\u1ec5 t\u00e2n), v\u1eabn c\u00f3 r\u1ea5t nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra ph\u00eda sau \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi th\u1ee9 di\u1ec5n ra su\u00f4n s\u1ebb. V\u1eady ai l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed9t kh\u00e1ch s\u1ea1n ho\u1ea1t \u0111\u1ed9ng \u0111\u00fang c\u00e1ch? C\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a kh\u00e1ch s\u1ea1n n\u1eb1m \u1edf \u0111\u00e2u v\u00e0 ch\u00ednh x\u00e1c th\u00ec h\u1ecd l\u00e0m g\u00ec?\n  <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/GettyImages-868776554-1.jpg\" alt=\"C\u00e1c B\u1ed9 Ph\u1eadn Kh\u00e1ch S\u1ea1n\" \/><\/p>\n<p>\n    <strong>N\u1ebfu b\u1ea1n m\u1edbi b\u01b0\u1edbc ch\u00e2n v\u00e0o ng\u00e0nh kh\u00e1ch s\u1ea1n, \u0111ang m\u1edf m\u1ed9t c\u01a1 s\u1edf m\u1edbi ho\u1eb7c m\u1edf r\u1ed9ng th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh, b\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn quan tr\u1ecdng trong m\u1ed9t kh\u00e1ch s\u1ea1n v\u00e0 ch\u1ee9c n\u0103ng c\u1ee7a ch\u00fang, c\u0169ng nh\u01b0 c\u00e1c vai tr\u00f2 kh\u00e1c nhau trong ng\u00e0nh kh\u00e1ch s\u1ea1n.<\/strong>\n  <\/p>\n<p>\n    M\u1ee5c l\u1ee5c:<\/p>\n<ul>\n<li><a href=\"#\">C\u00e1c b\u1ed9 ph\u1eadn ch\u00ednh trong kh\u00e1ch s\u1ea1n<\/a><\/li>\n<li><a href=\"#\">Ch\u1ee9c n\u0103ng c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn<\/a><\/li>\n<li><a href=\"#\">T\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn<\/a><\/li>\n<\/ul>\n<h2>8 b\u1ed9 ph\u1eadn ch\u00ednh c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h2>\n<p>\n    M\u1ed9t s\u1ed1 b\u1ed9 ph\u1eadn kh\u00e1ch s\u1ea1n ph\u1ed5 bi\u1ebfn h\u01a1n v\u00e0 quan tr\u1ecdng h\u01a1n nh\u1eefng b\u1ed9 ph\u1eadn kh\u00e1c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch 14 b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a kh\u00e1ch s\u1ea1n, nh\u01b0ng trong s\u1ed1 n\u00e0y, 8 b\u1ed9 ph\u1eadn n\u00e0o x\u1ee9ng \u0111\u00e1ng \u0111\u01b0\u1ee3c t\u1eadp trung nh\u1ea5t? T\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4, h\u00ecnh d\u1ea1ng v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, 8 b\u1ed9 ph\u1eadn ch\u00ednh c\u00f3 th\u1ec3 l\u00e0:\n  <\/p>\n<ol>\n<li>B\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh<\/li>\n<li>B\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd<\/li>\n<li>B\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng<\/li>\n<li>B\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c<\/li>\n<li>B\u1ed9 ph\u1eadn b\u1ebfp v\u00e0 s\u1ea3n xu\u1ea5t th\u1ef1c ph\u1ea9m<\/li>\n<li>B\u1ed9 ph\u1eadn b\u1ea3o tr\u00ec<\/li>\n<li>B\u1ed9 ph\u1eadn k\u1ebf to\u00e1n v\u00e0 t\u00e0i ch\u00ednh<\/li>\n<li>B\u1ed9 ph\u1eadn an ninh<\/li>\n<\/ol>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/f7da0995-8d19-4af0-9adf-6df23354b9da.jpg\" alt=\"C\u00e1c B\u1ed9 Ph\u1eadn Kh\u00e1ch S\u1ea1n\" \/><\/p>\n<p>\n    V\u1eady nh\u1eefng b\u1ed9 ph\u1eadn n\u00e0o th\u1ef1c s\u1ef1 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n? \u0110\u1ec3 t\u00ecm hi\u1ec3u n\u01a1i b\u1ea1n n\u00ean t\u1eadp trung s\u1ef1 ch\u00fa \u00fd v\u00e0 n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh, h\u00e3y xem x\u00e9t k\u1ef9 h\u01a1n c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 ch\u1ee9c n\u0103ng c\u1ee7a ch\u00fang.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh (Front Office Department)<\/h3>\n<p>\n    B\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh c\u00f2n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 l\u1ec5 t\u00e2n, khu v\u1ef1c tr\u01b0\u1edbc nh\u00e0 ho\u1eb7c qu\u1ea7y l\u1ec5 t\u00e2n. Trong s\u1ed1 c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a kh\u00e1ch s\u1ea1n, \u0111\u00e2y l\u00e0 b\u1ed9 ph\u1eadn t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u nh\u1ea5t v\u1edbi kh\u00e1ch. Tr\u00ean th\u1ef1c t\u1ebf, \u0111\u00e2y l\u00e0 b\u1ed9 ph\u1eadn \u0111\u1ea7u ti\u00ean v\u00e0 cu\u1ed1i c\u00f9ng m\u00e0 h\u1ecd t\u01b0\u01a1ng t\u00e1c.\n  <\/p>\n<p>\n    C\u00e1c ch\u1ee9c danh c\u00f4ng vi\u1ec7c v\u00e0 vai tr\u00f2 trong b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 v\u00e0 lo\u1ea1i h\u00ecnh kh\u00e1ch s\u1ea1n. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 v\u1ecb tr\u00ed b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y \u1edf ti\u1ec1n s\u1ea3nh bao g\u1ed3m:\n  <\/p>\n<ul>\n<li>Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n<\/li>\n<li>Nh\u00e2n vi\u00ean h\u01b0\u1edbng d\u1eabn kh\u00e1ch (Concierge)<\/li>\n<li>Nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng<\/li>\n<li>Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (ho\u1eb7c qu\u1ea3n l\u00fd ti\u1ec1n s\u1ea3nh)<\/li>\n<li>Tr\u1ee3 l\u00fd qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (ho\u1eb7c tr\u1ee3 l\u00fd qu\u1ea3n l\u00fd ti\u1ec1n s\u1ea3nh)<\/li>\n<li>Qu\u1ea3n l\u00fd ca \u0111\u00eam (ho\u1eb7c ki\u1ec3m to\u00e1n vi\u00ean \u0111\u00eam)<\/li>\n<li>Ng\u01b0\u1eddi khu\u00e2n v\u00e1c<\/li>\n<\/ul>\n<p>\n    Nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c vai tr\u00f2 n\u00e0y c\u00f3 th\u1ec3 kh\u00e1c nhau \u0111\u00e1ng k\u1ec3 nh\u01b0ng nhi\u1ec1u nhi\u1ec7m v\u1ee5 c\u0169ng tr\u00f9ng l\u1eb7p. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a c\u00e1c vai tr\u00f2 n\u00e0y, v\u00ec v\u1eady b\u1ed9 ph\u1eadn ph\u1ea3i \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo c\u00e1ch cho ph\u00e9p t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng v\u00e0 tho\u1ea3i m\u00e1i.\n  <\/p>\n<h4>Ch\u1ee9c n\u0103ng c\u1ee7a b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh trong kh\u00e1ch s\u1ea1n<\/h4>\n<p>L\u00e0 b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u00ednh trong m\u1ed9t kh\u00e1ch s\u1ea1n, c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh bao g\u1ed3m:<\/p>\n<ul>\n<li>Tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i<\/li>\n<li>Nh\u1eadn \u0111\u1eb7t ph\u00f2ng qua \u0111i\u1ec7n tho\u1ea1i<\/li>\n<li>Ch\u00e0o \u0111\u00f3n kh\u00e1ch khi \u0111\u1ebfn<\/li>\n<li>L\u00e0m th\u1ee7 t\u1ee5c nh\u1eadn ph\u00f2ng cho kh\u00e1ch<\/li>\n<li>L\u00e0m th\u1ee7 t\u1ee5c tr\u1ea3 ph\u00f2ng cho kh\u00e1ch<\/li>\n<li>H\u1ed7 tr\u1ee3 kh\u00e1ch thay \u0111\u1ed5i \u0111\u1eb7t ph\u00f2ng<\/li>\n<li>\u0110\u1eb7t ch\u1ed7 nh\u00e0 h\u00e0ng v\u00e0 \u0111\u1eb7t taxi thay cho kh\u00e1ch<\/li>\n<li>H\u1ed7 tr\u1ee3 kh\u00e1ch mang h\u00e0nh l\u00fd<\/li>\n<li>X\u1eed l\u00fd s\u1ef1 c\u1ed1 v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch<\/li>\n<\/ul>\n<p>\n    Khu v\u1ef1c ti\u1ec1n s\u1ea3nh c\u1ee7a kh\u00e1ch s\u1ea1n n\u00ean c\u00f3 ch\u1ed7 ng\u1ed3i tho\u1ea3i m\u00e1i trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch c\u1ea7n \u0111\u1ee3i. N\u00f3 c\u0169ng n\u00ean c\u00f3 kh\u00f4ng gian cho nhi\u1ec1u tr\u1ea1m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c nh\u1eadn ph\u00f2ng di\u1ec5n ra su\u00f4n s\u1ebb v\u00e0 nhanh ch\u00f3ng. \u0110\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 d\u1ecbch v\u1ee5 h\u01b0\u1edbng d\u1eabn kh\u00e1ch, l\u00fd t\u01b0\u1edfng nh\u1ea5t l\u00e0 n\u00ean c\u00f3 m\u1ed9t kh\u00f4ng gian ri\u00eang \u0111\u1ec3 tr\u00e1nh h\u00e0ng \u0111\u1ee3i d\u00e0i v\u00e0 qu\u00e1 \u0111\u00f4ng \u0111\u00fac. Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1eb7t c\u1ea1nh qu\u1ea7y l\u1ec5 t\u00e2n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u1ed1i h\u1ee3p v\u00e0 l\u00e0m vi\u1ec7c nh\u00f3m trong th\u1eddi gian b\u1eadn r\u1ed9n.\n  <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/Diagram_of_an_airline_Global_Distribution_System.jpg\" alt=\"C\u00e1c B\u1ed9 Ph\u1eadn Kh\u00e1ch S\u1ea1n\" \/><\/p>\n<p>\n    Nh\u00e2n vi\u00ean ti\u1ec1n s\u1ea3nh c\u1ea7n c\u00f3 quy\u1ec1n truy c\u1eadp d\u1ec5 d\u00e0ng v\u00e0 t\u1ee9c th\u1eddi v\u00e0o h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n c\u0169ng nh\u01b0 h\u1ec7 th\u1ed1ng li\u00ean l\u1ea1c n\u1ed9i b\u1ed9 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 nhanh ch\u00f3ng gi\u1ea3i quy\u1ebft m\u1ecdi th\u1eafc m\u1eafc m\u00e0 kh\u00e1ch c\u00f3.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (Hotel Management Department)<\/h3>\n<p>\n    Ngo\u00e0i c\u00e1c qu\u1ea3n l\u00fd ti\u1ec1n s\u1ea3nh v\u00e0 qu\u1ea3n l\u00fd ca \u0111\u00eam, nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd c\u1ee7a kh\u00e1ch s\u1ea1n ph\u1ea7n l\u1edbn kh\u00f4ng \u0111\u01b0\u1ee3c kh\u00e1ch nh\u00ecn th\u1ea5y. Tuy nhi\u00ean, \u0111\u1ed9i ng\u0169 n\u00e0y c\u00f3 nhi\u1ec7m v\u1ee5 gi\u00e1m s\u00e1t t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n. T\u1eeb vi\u1ec7c thu\u00ea t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean \u0111\u1ebfn l\u00ean l\u1ecbch b\u1ea3o tr\u00ec \u0111\u1ebfn t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd doanh thu m\u1edbi, \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ef1c k\u1ef3 b\u1eadn r\u1ed9n.\n  <\/p>\n<p>\n    M\u1ed9t l\u1ea7n n\u1eefa, c\u00e1c ch\u1ee9c danh c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 v\u00e0 s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean trong \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd s\u1ebd kh\u00e1c nhau gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 vai tr\u00f2 quan tr\u1ecdng trong b\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 bao g\u1ed3m:\n  <\/p>\n<ul>\n<li>T\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/li>\n<li>Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh<\/li>\n<li>Qu\u1ea3n l\u00fd ca \u0111\u00eam<\/li>\n<li>Qu\u1ea3n l\u00fd ti\u1ec1n s\u1ea3nh<\/li>\n<li>Tr\u1ee3 l\u00fd qu\u1ea3n l\u00fd ti\u1ec1n s\u1ea3nh<\/li>\n<li>Gi\u00e1m \u0111\u1ed1c mua h\u00e0ng<\/li>\n<li>Qu\u1ea3n l\u00fd doanh thu<\/li>\n<li>Qu\u1ea3n l\u00fd kinh doanh<\/li>\n<li>Gi\u00e1m \u0111\u1ed1c marketing<\/li>\n<li>Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/li>\n<li>Qu\u1ea3n l\u00fd IT<\/li>\n<li>Qu\u1ea3n l\u00fd an ninh<\/li>\n<li>Qu\u1ea3n l\u00fd c\u01a1 s\u1edf v\u1eadt ch\u1ea5t<\/li>\n<li>Qu\u1ea3n l\u00fd v\u1ec7 sinh<\/li>\n<li>Qu\u1ea3n l\u00fd spa<\/li>\n<li>Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng<\/li>\n<\/ul>\n<p>\n    C\u1ea7n l\u01b0u \u00fd r\u1eb1ng m\u1eb7c d\u00f9 t\u1ea5t c\u1ea3 c\u00e1c vai tr\u00f2 n\u00e0y k\u1ebft h\u1ee3p \u0111\u1ec3 t\u1ea1o th\u00e0nh \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd c\u1ed1t l\u00f5i cho c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a kh\u00e1ch s\u1ea1n, nh\u01b0ng h\u1ea7u h\u1ebft ch\u00fang c\u0169ng giao thoa v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a kh\u00e1ch s\u1ea1n. M\u1ed9t kh\u00f4ng gian v\u0103n ph\u00f2ng m\u1edf c\u00f3 th\u1ec3 c\u00f3 l\u1ee3i v\u00ec n\u00f3 cho ph\u00e9p giao ti\u1ebfp d\u1ec5 d\u00e0ng gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn.\n  <\/p>\n<p>\n    Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y n\u00ean \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 v\u00e0 c\u00e2n b\u1eb1ng v\u1edbi c\u00e1c ch\u1ee9c n\u0103ng c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3. V\u00ed d\u1ee5, gi\u00e1m \u0111\u1ed1c mua h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i khi \u1edf c\u00f9ng v\u0103n ph\u00f2ng v\u1edbi qu\u1ea3n l\u00fd doanh thu, nh\u01b0ng gi\u00e1m \u0111\u1ed1c marketing s\u1ebd kh\u00f4ng c\u00f3 nhi\u1ec1u (n\u1ebfu c\u00f3) s\u1ef1 giao thoa v\u1ec1 nhi\u1ec7m v\u1ee5 v\u1edbi qu\u1ea3n l\u00fd v\u1ec7 sinh.\n  <\/p>\n<p>\n    Do \u0111\u00f3, vi\u1ec7c nh\u00f3m c\u00e1c \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd kh\u00e1c nhau v\u00e0o c\u00e1c kh\u00f4ng gian v\u0103n ph\u00f2ng kh\u00e1c nhau c\u00f3 th\u1ec3 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch h\u01a1n. Cho d\u00f9 \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ng\u1ed3i trong c\u00f9ng m\u1ed9t ph\u00f2ng hay tr\u1ea3i r\u1ed9ng tr\u00ean c\u00e1c v\u0103n ph\u00f2ng v\u00e0 \u0111\u1ecba \u0111i\u1ec3m kh\u00e1c nhau, m\u1ed9t h\u1ec7 th\u1ed1ng li\u00ean l\u1ea1c k\u1ef9 thu\u1eadt s\u1ed1 t\u1eadp trung l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn ph\u1ed1i h\u1ee3p v\u00e0 c\u1ed9ng t\u00e1c hi\u1ec7u qu\u1ea3.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng (Hotel Housekeeping Department)<\/h3>\n<p>\n    B\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng trong c\u00e1c doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u00e0m s\u1ea1ch kh\u00e1ch s\u1ea1n. M\u1eb7c d\u00f9 kh\u00f4ng tr\u1ef1c ti\u1ebfp giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng, trong s\u1ed1 c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong m\u1ed9t kh\u00e1ch s\u1ea1n v\u00e0 ch\u1ee9c n\u0103ng c\u1ee7a ch\u00fang, b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t trong nh\u1eefng b\u1ed9 ph\u1eadn c\u00f3 t\u00e1c \u0111\u1ed9ng tinh t\u1ebf nh\u1ea5t, v\u00ec m\u1ed9t s\u1ee3i t\u00f3c l\u1ea1c l\u00f5ng c\u00f3 th\u1ec3 l\u00e0m phi\u1ec1n kh\u00e1ch h\u00e0ng v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn doanh nghi\u1ec7p.\n  <\/p>\n<p>\n    C\u00e1c vai tr\u00f2 trong b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng c\u1ee7a b\u1ea1n s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o quy m\u00f4 v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. C\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn h\u01a1n c\u00f3 th\u1ec3 c\u00f3 c\u00e1c \u0111\u1ed9i ng\u0169 bu\u1ed3ng ph\u00f2ng chuy\u00ean d\u1ee5ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ph\u00f2ng, kh\u00f4ng gian c\u00f4ng c\u1ed9ng, nh\u00e0 b\u1ebfp v\u00e0 khu v\u1ef1c ngo\u00e0i tr\u1eddi. C\u00e1c kh\u00e1ch s\u1ea1n nh\u1ecf h\u01a1n c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 bu\u1ed3ng ph\u00f2ng t\u1ed5ng qu\u00e1t h\u01a1n \u0111\u1ea3m nh\u1eadn t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 l\u00e0m s\u1ea1ch.\n  <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/Group_Event_Distribution_v1.jpg\" alt=\"C\u00e1c B\u1ed9 Ph\u1eadn Kh\u00e1ch S\u1ea1n\" \/><\/p>\n<p>M\u1ed9t s\u1ed1 c\u00f4ng vi\u1ec7c trong b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n bao g\u1ed3m:<\/p>\n<ul>\n<li>Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 ph\u00f2ng ho\u1eb7c nh\u00e2n vi\u00ean d\u1ecdn ph\u00f2ng<\/li>\n<li>Qu\u1ea3n l\u00fd v\u1ec7 sinh<\/li>\n<li>Gi\u00e1m s\u00e1t vi\u00ean t\u1ea7ng<\/li>\n<li>Gi\u00e1m s\u00e1t vi\u00ean khu v\u1ef1c c\u00f4ng c\u1ed9ng<\/li>\n<li>Tr\u1ee3 l\u00fd qu\u1ea3n l\u00fd v\u1ec7 sinh<\/li>\n<li>Gi\u00e1m s\u00e1t vi\u00ean gi\u1eb7t l\u00e0<\/li>\n<li>Nh\u00e2n vi\u00ean gi\u1eb7t l\u00e0<\/li>\n<li>Gi\u00e1m s\u00e1t vi\u00ean \u0111\u1ed3 v\u1ea3i<\/li>\n<li>Nh\u00e2n vi\u00ean ph\u00f2ng \u0111\u1ed3 v\u1ea3i<\/li>\n<li>Nh\u00e2n vi\u00ean khu v\u1ef1c c\u00f4ng c\u1ed9ng<\/li>\n<\/ul>\n<h4>Ch\u1ee9c n\u0103ng c\u1ee7a b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng kh\u00e1ch s\u1ea1n<\/h4>\n<p>M\u1eb7c d\u00f9 vai tr\u00f2 c\u00f3 th\u1ec3 kh\u00e1c nhau gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n, nh\u01b0ng c\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng th\u01b0\u1eddng bao g\u1ed3m:<\/p>\n<ul>\n<li>L\u00e0m s\u1ea1ch c\u00e1c khu v\u1ef1c c\u00f4ng c\u1ed9ng trong kh\u00e1ch s\u1ea1n (h\u00e0nh lang, s\u1ea3nh, thang m\u00e1y, v.v.)<\/li>\n<li>L\u00e0m s\u1ea1ch ph\u00f2ng kh\u00e1ch<\/li>\n<li>L\u00e0m s\u1ea1ch v\u0103n ph\u00f2ng v\u00e0 kh\u00f4ng gian ph\u00eda sau<\/li>\n<li>Thay kh\u0103n tr\u1ea3i gi\u01b0\u1eddng v\u00e0 kh\u0103n t\u1eafm<\/li>\n<li>D\u1ecdn gi\u01b0\u1eddng<\/li>\n<li>B\u1ed5 sung \u0111\u1ed3 u\u1ed1ng trong t\u1ee7 l\u1ea1nh mini<\/li>\n<li>B\u1ed5 sung \u0111\u1ed3 d\u00f9ng ph\u00f2ng t\u1eafm<\/li>\n<li>\u0110\u1ed5 r\u00e1c<\/li>\n<li>Thu gom v\u00e0 giao \u0111\u1ed3 gi\u1eb7t l\u00e0<\/li>\n<li>Th\u1ef1c hi\u1ec7n ki\u1ec3m tra ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>B\u00e1o c\u00e1o c\u00e1c v\u1ea5n \u0111\u1ec1 cho \u0111\u1ed9i ng\u0169 b\u1ea3o tr\u00ec<\/li>\n<li>Gi\u1eb7t, s\u1ea5y, g\u1ea5p v\u00e0 \u1ee7i \u0111\u1ed3 gi\u1eb7t<\/li>\n<\/ul>\n<p>\n    Bu\u1ed3ng ph\u00f2ng l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn n\u1eb1m \u1edf m\u1ecdi khu v\u1ef1c c\u1ee7a kh\u00e1ch s\u1ea1n. V\u1ec1 m\u1eb7t ch\u1ee9c n\u0103ng x\u00e2y d\u1ef1ng kh\u00e1ch s\u1ea1n, vi\u1ec7c c\u00f3 c\u00e1c tr\u1ea1m bu\u1ed3ng ph\u00f2ng v\u00e0 t\u1ee7 cung c\u1ea5p tr\u00ean m\u1ed7i t\u1ea7ng c\u0169ng nh\u01b0 c\u00e1c c\u01a1 s\u1edf ph\u00eda sau t\u1eadp trung cho gi\u1eb7t l\u00e0, v.v. l\u00e0 r\u1ea5t h\u1eefu \u00edch. Tuy nhi\u00ean, c\u00e1c kh\u00e1ch s\u1ea1n nh\u1ecf h\u01a1n c\u00f3 th\u1ec3 ch\u1ec9 c\u1ea7n m\u1ed9t t\u1ee7 cung c\u1ea5p \u1edf m\u1ed9t v\u1ecb tr\u00ed t\u1eadp trung.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c (Hotel Food &#038; Beverage Department)<\/h3>\n<p>\n    B\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 bao g\u1ed3m m\u1ecdi th\u1ee9, t\u1eeb d\u1ecbch v\u1ee5 ph\u00f2ng \u0111\u1ebfn qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng. T\u1eeb vi\u1ec7c mua s\u1ea3n ph\u1ea9m v\u00e0 \u0111\u1ecbnh gi\u00e1 th\u1ef1c \u0111\u01a1n \u0111\u1ebfn nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, c\u00f3 r\u1ea5t nhi\u1ec1u vi\u1ec7c ph\u1ea3i l\u00e0m \u0111\u1ec3 b\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c ho\u1ea1t \u0111\u1ed9ng t\u1ed1t.\n  <\/p>\n<p>C\u00e1c v\u1ecb tr\u00ed qu\u1ea3n l\u00fd trong b\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c c\u1ee7a kh\u00e1ch s\u1ea1n bao g\u1ed3m:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng<\/li>\n<li>B\u1ebfp tr\u01b0\u1edfng \u0111i\u1ec1u h\u00e0nh<\/li>\n<li>Qu\u1ea3n l\u00fd b\u1ebfp<\/li>\n<\/ul>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/Travel-agent-uses-GDS.jpg\" alt=\"C\u00e1c B\u1ed9 Ph\u1eadn Kh\u00e1ch S\u1ea1n\" \/><\/p>\n<p>C\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t s\u1ed1 qu\u00e1n bar v\u00e0 kh\u00f4ng gian \u0103n u\u1ed1ng, trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3 s\u1ebd c\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd l\u1edbn h\u01a1n.<\/p>\n<p>\n    C\u00e1c qu\u1ea3n l\u00fd \u1ea9m th\u1ef1c c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng ph\u1ed1i h\u1ee3p v\u00e0 giao ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111\u1ed3ng th\u1eddi t\u1eadp trung v\u00e0o c\u01a1 s\u1edf ri\u00eang c\u1ee7a h\u1ecd. Do \u0111\u00f3, m\u1ed9t kh\u00f4ng gian v\u0103n ph\u00f2ng c\u1ea1nh nh\u00e0 b\u1ebfp th\u01b0\u1eddng l\u00e0 \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b nh\u1ea5t.\n  <\/p>\n<h4>Nhi\u1ec7m v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a b\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c trong kh\u00e1ch s\u1ea1n<\/h4>\n<p>\n    B\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 li\u00ean quan \u0111\u1ebfn th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng trong doanh nghi\u1ec7p, t\u1eeb vi\u1ec7c cung c\u1ea5p \u0111\u1ed3 \u0103n nh\u1eb9 trong t\u1ee7 l\u1ea1nh mini \u0111\u1ebfn cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00f2ng \u0111\u1ebfn \u0111\u1ea3m b\u1ea3o c\u00e1c qu\u00e1n bar v\u00e0 nh\u00e0 h\u00e0ng t\u1ea1i ch\u1ed7 ho\u1ea1t \u0111\u1ed9ng su\u00f4n s\u1ebb.\n  <\/p>\n<p>\n    B\u1ed9 ph\u1eadn n\u00e0y l\u00e0 b\u1ed9 ph\u1eadn \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng, v\u00ec v\u1eady h\u1ecd c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o kh\u00e1ch c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi, bao g\u1ed3m c\u1ea3 vi\u1ec7c ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.\n  <\/p>\n<p>\n    B\u1ed9 ph\u1eadn n\u00e0y th\u01b0\u1eddng ch\u1ecbu tr\u00e1ch nhi\u1ec7m th\u00fac \u0111\u1ea9y doanh thu v\u00e0 l\u1ee3i nhu\u1eadn c\u1ee7a ri\u00eang m\u00ecnh (d\u01b0\u1edbi s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n). N\u00f3 c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c v\u1edbi b\u1ed9 ph\u1eadn kinh doanh ho\u1eb7c b\u1ed9 ph\u1eadn marketing c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u1ec3 thu h\u00fat th\u00eam kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u1ea3 nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng \u1edf l\u1ea1i kh\u00e1ch s\u1ea1n.\n  <\/p>\n<p>\n    M\u1eb7c d\u00f9 b\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c cu\u1ed1i c\u00f9ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u00e0m s\u1ea1ch v\u00e0 b\u1ea3o tr\u00ec c\u00e1c khu v\u1ef1c d\u01b0\u1edbi s\u1ef1 ki\u1ec3m so\u00e1t c\u1ee7a m\u00ecnh, nh\u01b0ng n\u00f3 c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c v\u1edbi b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng v\u00e0 b\u1ea3o tr\u00ec \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn b\u1ebfp v\u00e0 s\u1ea3n xu\u1ea5t th\u1ef1c ph\u1ea9m (Hotel Kitchen and Food Production Department)<\/h3>\n<p>\n    T\u1eeb vi\u1ec7c chu\u1ea9n b\u1ecb d\u1ecbch v\u1ee5 ph\u00f2ng \u0111\u1ebfn b\u1eefa s\u00e1ng t\u1ef1 ch\u1ecdn \u0111\u1ebfn \u0103n u\u1ed1ng t\u1ea1i nh\u00e0 h\u00e0ng, nh\u00e0 b\u1ebfp t\u1ea1i m\u1ed9t kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t n\u01a1i r\u1ea5t b\u1eadn r\u1ed9n. B\u1ebfp c\u00f3 th\u1ec3 c\u1ef1c k\u1ef3 c\u0103ng th\u1eb3ng v\u00e0 m\u1ed9t b\u1ed1 c\u1ee5c t\u1ed3i c\u00f3 th\u1ec3 c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng. V\u00ec v\u1eady, n\u1ebfu b\u1ea1n \u0111ang thi\u1ebft k\u1ebf m\u1ed9t nh\u00e0 b\u1ebfp kh\u00e1ch s\u1ea1n t\u1eeb \u0111\u1ea7u, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n tham kh\u1ea3o \u00fd ki\u1ebfn c\u1ee7a b\u1ebfp tr\u01b0\u1edfng \u0111i\u1ec1u h\u00e0nh v\u00e0 qu\u1ea3n l\u00fd b\u1ebfp c\u1ee7a b\u1ea1n tr\u01b0\u1edbc khi b\u1ea1n cam k\u1ebft b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec.\n  <\/p>\n<p>Khi thi\u1ebft k\u1ebf m\u1ed9t nh\u00e0 b\u1ebfp trong m\u1ed9t kh\u00e1ch s\u1ea1n, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 kh\u00f4ng gian cho:<\/p>\n<ul>\n<li>L\u01b0u tr\u1eef th\u1ef1c ph\u1ea9m (bao g\u1ed3m ph\u00f2ng m\u00e1t, t\u1ee7 \u0111\u00f4ng v\u00e0 ph\u00f2ng \u0111\u1ef1ng th\u1ee9c \u0103n)<\/li>\n<li>L\u01b0u tr\u1eef thi\u1ebft b\u1ecb l\u00e0m s\u1ea1ch<\/li>\n<li>Khu v\u1ef1c chu\u1ea9n b\u1ecb th\u1ef1c ph\u1ea9m<\/li>\n<li>Khu v\u1ef1c n\u1ea5u \u0103n<\/li>\n<li>Khu v\u1ef1c r\u1eeda b\u00e1t<\/li>\n<li>Khu v\u1ef1c ph\u1ee5c v\u1ee5 (cho b\u1ed3i b\u00e0n l\u1ea5y b\u00e1t \u0111\u0129a mang cho kh\u00e1ch)<\/li>\n<\/ul>\n<p>\n    K\u00edch th\u01b0\u1edbc v\u00e0 lo\u1ea1i nh\u00e0 b\u1ebfp b\u1ea1n c\u00f3 s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1. Tuy nhi\u00ean, theo quy t\u1eafc chung, c\u00e1c chuy\u00ean gia khuy\u00ean r\u1eb1ng \u0111\u1ed1i v\u1edbi m\u1ed7i ch\u1ed7 ng\u1ed3i trong nh\u00e0 h\u00e0ng, n\u00ean ph\u00e2n b\u1ed5 \u00edt nh\u1ea5t 5 m\u00e9t vu\u00f4ng kh\u00f4ng gian b\u1ebfp.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn b\u1ea3o tr\u00ec (Maintenance Department in a hotel)<\/h3>\n<p>\n    H\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi cho r\u1eb1ng b\u1ed9 ph\u1eadn b\u1ea3o tr\u00ec kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c g\u1ecdi \u0111\u1ebfn khi c\u00f3 \u0111i\u1ec1u g\u00ec \u0111\u00f3 c\u1ea7n s\u1eeda ch\u1eefa. V\u00e0 m\u1eb7c d\u00f9 \u0111i\u1ec1u n\u00e0y l\u00e0 \u0111\u00fang, nh\u01b0ng c\u00f2n nhi\u1ec1u \u0111i\u1ec1u h\u01a1n th\u1ebf n\u1eefa. Tr\u00ean th\u1ef1c t\u1ebf, h\u1ea7u h\u1ebft c\u00f4ng vi\u1ec7c cho m\u1ed9t b\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd c\u01a1 s\u1edf v\u1eadt ch\u1ea5t ho\u1eb7c b\u1ea3o tr\u00ec th\u1ef1c s\u1ef1 l\u00e0 b\u1ea3o tr\u00ec theo l\u1ecbch tr\u00ecnh ho\u1eb7c ph\u00f2ng ng\u1eeba. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 th\u01b0\u1eddng xuy\u00ean th\u1ef1c hi\u1ec7n ki\u1ec3m tra v\u00e0 b\u1ea3o tr\u00ec \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u1ee9 lu\u00f4n tu\u00e2n th\u1ee7 c\u00e1c ti\u00eau chu\u1ea9n v\u1ec1 s\u1ee9c kh\u1ecfe v\u00e0 an to\u00e0n v\u00e0 kh\u00f4ng \u0111\u1ea1t \u0111\u1ebfn m\u1ee9c c\u1ea7n thi\u1ebft ph\u1ea3i b\u1ea3o tr\u00ec kh\u1eafc ph\u1ee5c ho\u1eb7c kh\u1ea9n c\u1ea5p.\n  <\/p>\n<p>\n    T\u1eeb vi\u1ec7c v\u1eb7n b\u00f3ng \u0111\u00e8n \u0111\u1ebfn s\u1eeda t\u1ee7 l\u1ea1nh, b\u1ea3o tr\u00ec kh\u00e1ch s\u1ea1n bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 ng\u00e0nh ngh\u1ec1. Do \u0111\u00f3, b\u1ed9 ph\u1eadn n\u00e0y c\u1ea7n c\u00f3 \u0111\u1ee7 kh\u00f4ng gian \u0111\u1ec3 l\u01b0u tr\u1eef d\u1ee5ng c\u1ee5 v\u00e0 thi\u1ebft b\u1ecb. \u0110\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn h\u01a1n, c\u0169ng r\u1ea5t h\u1eefu \u00edch khi c\u00f3 m\u1ed9t kh\u00f4ng gian x\u01b0\u1edfng nh\u1ecf v\u1edbi m\u1ed9t v\u0103n ph\u00f2ng li\u1ec1n k\u1ec1 cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u01a1 s\u1edf v\u1eadt ch\u1ea5t ho\u1eb7c gi\u00e1m s\u00e1t vi\u00ean b\u1ea3o tr\u00ec.\n  <\/p>\n<p>\n    \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 gi\u00e1n \u0111o\u1ea1n t\u1ed1i thi\u1ec3u cho kh\u00e1ch v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch s\u1ea1n, b\u1ed9 ph\u1eadn b\u1ea3o tr\u00ec c\u0169ng ph\u1ea3i c\u00f3 quy\u1ec1n truy c\u1eadp theo th\u1eddi gian th\u1ef1c v\u00e0o c\u00e1c y\u00eau c\u1ea7u b\u1ea3o tr\u00ec v\u00e0 c\u1eadp nh\u1eadt l\u1ecbch tr\u00ecnh.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn k\u1ebf to\u00e1n (Hotel accounting department)<\/h3>\n<p>\n    B\u1ed9 ph\u1eadn k\u1ebf to\u00e1n kh\u00e1ch s\u1ea1n trong m\u1ed9t kh\u00e1ch s\u1ea1n gi\u00e1m s\u00e1t t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n thanh to\u00e1n \u0111\u1ebfn v\u00e0 \u0111i. T\u1eeb vi\u1ec7c x\u1eed l\u00fd h\u00f3a \u0111\u01a1n \u0111\u1ebfn l\u1eadp b\u00e1o c\u00e1o ng\u00e2n s\u00e1ch \u0111\u1ebfn tr\u1ea3 l\u01b0\u01a1ng cho nh\u00e2n vi\u00ean, \u0111\u1ed9i ng\u0169 k\u1ebf to\u00e1n kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 c\u1ef1c k\u1ef3 b\u1eadn r\u1ed9n. \u0110\u00f4i khi, h\u1ecd s\u1ebd l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u1edbi t\u1ed5ng qu\u1ea3n l\u00fd c\u0169ng nh\u01b0 c\u00e1c tr\u01b0\u1edfng b\u1ed9 ph\u1eadn kh\u00e1c. Do \u0111\u00f3, m\u1ed9t ch\u1ed7 ng\u1ed3i trong m\u1ed9t v\u0103n ph\u00f2ng kh\u00f4ng gian m\u1edf ho\u1eb7c m\u1ed9t v\u0103n ph\u00f2ng y\u00ean t\u0129nh li\u1ec1n k\u1ec1 v\u1edbi nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd kh\u00e1c l\u00e0 r\u1ea5t h\u1eefu \u00edch cho b\u1ed9 ph\u1eadn n\u00e0y.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn an ninh (Hotel security department)<\/h3>\n<p>C\u00e1c vai tr\u00f2 trong b\u1ed9 ph\u1eadn an ninh kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>Nh\u00e2n vi\u00ean an ninh<\/li>\n<li>Gi\u00e1m s\u00e1t vi\u00ean an ninh<\/li>\n<li>Qu\u1ea3n l\u00fd an ninh (ho\u1eb7c gi\u00e1m \u0111\u1ed1c an ninh)<\/li>\n<\/ul>\n<p>\n    T\u1ea5t nhi\u00ean, s\u1ed1 l\u01b0\u1ee3ng an ninh t\u1ea1i ch\u1ed7 ho\u00e0n to\u00e0n ph\u1ee5 thu\u1ed9c v\u00e0o lo\u1ea1i h\u00ecnh v\u00e0 quy m\u00f4 c\u1ee7a kh\u00e1ch s\u1ea1n. V\u00ed d\u1ee5, kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng m\u1ed9t kh\u00e1ch s\u1ea1n boutique nh\u1ecf \u1edf v\u00f9ng n\u00f4ng th\u00f4n s\u1ebd c\u1ea7n m\u1ed9t \u0111\u1ed9i g\u1ed3m m\u01b0\u1eddi nh\u00e2n vi\u00ean an ninh tr\u1eeb khi h\u1ecd \u0111ang mong \u0111\u1ee3i m\u1ed9t chuy\u1ebfn th\u0103m t\u1eeb nh\u1eefng ng\u01b0\u1eddi n\u1ed5i ti\u1ebfng h\u1ea1ng A.\n  <\/p>\n<p>\n    \u0110\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n, m\u1ed9t v\u1ecb tr\u00ed tho\u1ea3i m\u00e1i \u1edf ti\u1ec1n s\u1ea3nh cho m\u1ed9t nh\u00e2n vi\u00ean an ninh v\u00e0 m\u1ed9t ph\u00f2ng \u1edf ph\u00eda sau cho m\u1ed9t nh\u00e2n vi\u00ean kh\u00e1c v\u1edbi m\u00e0n h\u00ecnh s\u1ebd l\u00e0 \u0111\u1ee7. Nhi\u1ec1u kh\u00e1ch s\u1ea1n nh\u1ecf h\u01a1n c\u0169ng thu\u00ea ngo\u00e0i c\u00e1c d\u1ecbch v\u1ee5 an ninh c\u1ee7a h\u1ecd.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1 (Hotel human resources department)<\/h3>\n<p>\n    Gi\u1ed1ng nh\u01b0 b\u1ed9 ph\u1eadn k\u1ebf to\u00e1n, nh\u00e2n s\u1ef1 \u1edf c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn c\u00f3 th\u1ec3 r\u1ea5t b\u1eadn r\u1ed9n. T\u1eeb vi\u1ec7c tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean m\u1edbi \u0111\u1ebfn \u0111i\u1ec1u ph\u1ed1i h\u1ee3p \u0111\u1ed3ng, nh\u00e2n s\u1ef1 th\u01b0\u1eddng c\u00f3 r\u1ea5t nhi\u1ec1u th\u1ee7 t\u1ee5c gi\u1ea5y t\u1edd ph\u1ea3i gi\u1ea3i quy\u1ebft. V\u00ec b\u1ed9 ph\u1eadn n\u00e0y ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c quy\u1ec1n c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 m\u1ecdi l\u00fac, h\u1ecd s\u1ebd th\u01b0\u1eddng xuy\u00ean c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c qu\u1ea3n l\u00fd c\u1ea5p cao kh\u00e1c v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u1ec1 l\u1ecbch tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 gi\u1edd l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. \u1ede c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn h\u01a1n, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c gi\u00e1m s\u00e1t h\u00e0ng ch\u1ee5c n\u1ebfu kh\u00f4ng ph\u1ea3i h\u00e0ng tr\u0103m ng\u01b0\u1eddi. Do \u0111\u00f3, m\u1ed9t kh\u00f4ng gian v\u0103n ph\u00f2ng c\u00f3 ho\u1eb7c g\u1ea7n c\u00e1c tr\u01b0\u1edfng b\u1ed9 ph\u1eadn kh\u00e1c c\u00f3 th\u1ec3 h\u1eefu \u00edch.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn kinh doanh v\u00e0 \u0111\u1eb7t ph\u00f2ng (Hotel sales and reservations department)<\/h3>\n<p>\n    M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a b\u1ed9 ph\u1eadn kinh doanh v\u00e0 \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n l\u00e0 t\u0103ng s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng v\u00e0 t\u0103ng doanh thu. T\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 c\u1ee7a kh\u00e1ch s\u1ea1n, b\u1ed9 ph\u1eadn n\u00e0y c\u00f3 th\u1ec3 c\u00f3 c\u1ea3 qu\u1ea3n l\u00fd doanh thu v\u00e0 qu\u1ea3n l\u00fd kinh doanh, ho\u1eb7c m\u1ed9t ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch c\u1ea3 hai. \u1ede c\u00e1c kh\u00e1ch s\u1ea1n nh\u1ecf, c\u00e1c vai tr\u00f2 n\u00e0y th\u1eadm ch\u00ed c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ph\u1ea7n trong nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n.\n  <\/p>\n<p>\n    \u0110\u1ec3 t\u0103ng doanh thu, b\u1ed9 ph\u1eadn n\u00e0y li\u00ean t\u1ee5c ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng c\u0169ng nh\u01b0 c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh c\u1ee7a kh\u00e1ch s\u1ea1n. T\u1eeb d\u1ef1 b\u00e1o t\u00e0i ch\u00ednh \u0111\u1ebfn nghi\u00ean c\u1ee9u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh \u0111\u1ebfn \u0111\u00e0m ph\u00e1n v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p b\u00ean th\u1ee9 ba, h\u1ecd li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm nh\u1eefng c\u00e1ch m\u1edbi \u0111\u1ec3 t\u0103ng s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch s\u1ea1n.\n  <\/p>\n<p>\n    \u0110\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, nh\u1eefng ng\u01b0\u1eddi trong b\u1ed9 ph\u1eadn kinh doanh v\u00e0 \u0111\u1eb7t ph\u00f2ng ph\u1ea3i l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u1edbi \u0111\u1ed9i ng\u0169 marketing c\u0169ng nh\u01b0 \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd c\u1ea5p cao. Do \u0111\u00f3, m\u1ed9t b\u00e0n l\u00e0m vi\u1ec7c \u1edf ph\u00eda sau v\u0103n ph\u00f2ng g\u1ea7n c\u00e1c b\u1ed9 ph\u1eadn n\u00e0y s\u1ebd c\u00f3 l\u1ee3i.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn marketing (Hotel marketing department)<\/h3>\n<p>\n    M\u1ed9t l\u1ea7n n\u1eefa, t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 c\u1ee7a kh\u00e1ch s\u1ea1n, b\u1ed9 ph\u1eadn n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean ho\u1eb7c n\u00f3 ch\u1ec9 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ban nh\u1ea1c m\u1ed9t ng\u01b0\u1eddi. \u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1ecf h\u01a1n, vai tr\u00f2 c\u1ee7a marketing c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ph\u1ea7n trong nhi\u1ec7m v\u1ee5 c\u1ee7a \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd c\u1ea5p cao.\n  <\/p>\n<p>\n    M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a m\u1ed9t b\u1ed9 ph\u1eadn marketing kh\u00e1ch s\u1ea1n l\u00e0 qu\u1ea3ng b\u00e1 kh\u00e1ch s\u1ea1n v\u00e0 t\u1ea1o ho\u1eb7c duy tr\u00ec m\u1ed9t h\u00ecnh \u1ea3nh c\u00f4ng ch\u00fang t\u00edch c\u1ef1c th\u00f4ng qua x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u, qu\u1ea3ng b\u00e1 tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 PR. H\u1ecd ph\u1ea3i ph\u1ed1i h\u1ee3p v\u00e0 c\u1ed9ng t\u00e1c v\u1edbi \u0111\u1ed9i ng\u0169 kinh doanh &#038; \u0111\u1eb7t ph\u00f2ng, \u0111\u1ed9i ng\u0169 s\u1ef1 ki\u1ec7n v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao. Do \u0111\u00f3, m\u1ed9t kh\u00f4ng gian v\u0103n ph\u00f2ng trong t\u1ea7m tay d\u1ec5 d\u00e0ng c\u1ee7a c\u00e1c \u0111\u1ed9i ng\u0169 n\u00e0y s\u1ebd l\u00e0 l\u00fd t\u01b0\u1edfng.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn mua h\u00e0ng (Hotel purchase department)<\/h3>\n<p>\n    \u0110\u1ed9i ng\u0169 mua h\u00e0ng c\u00f3 nhi\u1ec7m v\u1ee5 mua t\u1ea5t c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong kh\u00e1ch s\u1ea1n. Cho d\u00f9 \u0111\u00f3 l\u00e0 \u0111\u1ed3 d\u00f9ng v\u1ec7 sinh c\u00e1 nh\u00e2n mi\u1ec5n ph\u00ed trong ph\u00f2ng t\u1eafm c\u1ee7a kh\u00e1ch hay c\u00e2y lau nh\u00e0 cho \u0111\u1ed9i ng\u0169 bu\u1ed3ng ph\u00f2ng, t\u1ea5t c\u1ea3 c\u00e1c giao d\u1ecbch mua \u0111\u1ec1u ph\u1ea3i th\u00f4ng qua b\u1ed9 ph\u1eadn mua h\u00e0ng c\u1ee7a kh\u00e1ch s\u1ea1n.\n  <\/p>\n<p>\n    Vai tr\u00f2 n\u00e0y bao g\u1ed3m \u0111\u00e0m ph\u00e1n v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p, qu\u1ea3n l\u00fd c\u00e1c h\u1ee3p \u0111\u1ed3ng gi\u00e1 tr\u1ecb cao, \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng, ki\u1ec3m k\u00ea v\u00e0 k\u1ebf to\u00e1n. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u1ee9 lu\u00f4n n\u1eb1m trong ng\u00e2n s\u00e1ch, b\u1ed9 ph\u1eadn n\u00e0y c\u1ea7n c\u1ed9ng t\u00e1c v\u1edbi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ea5p cao c\u0169ng nh\u01b0 \u0111\u1ed9i ng\u0169 k\u1ebf to\u00e1n. T\u00f9y thu\u1ed9c v\u00e0o s\u1ef1 ph\u00e2n chia vai tr\u00f2, h\u1ecd c\u0169ng c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u1edbi \u0111\u1ed9i ng\u0169 \u1ea9m th\u1ef1c. Do \u0111\u00f3, kh\u00f4ng gian v\u0103n ph\u00f2ng trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u00eda sau cho b\u1ed9 ph\u1eadn mua h\u00e0ng l\u00e0 t\u1ed1i \u01b0u.\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn IT (Hotel IT department)<\/h3>\n<p>\n    M\u1ed9t b\u1ed9 ph\u1eadn IT kh\u00e1ch s\u1ea1n gi\u00e1m s\u00e1t t\u1ea5t c\u1ea3 c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng tr\u00ean to\u00e0n kh\u00e1ch s\u1ea1n. Cho d\u00f9 \u0111\u00f3 l\u00e0 h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng, h\u1ec7 th\u1ed1ng l\u1eadp l\u1ecbch b\u1ea3o tr\u00ec, \u0111\u01b0\u1eddng d\u00e2y \u0111i\u1ec7n tho\u1ea1i n\u1ed9i b\u1ed9 hay k\u1ebft n\u1ed1i wifi c\u1ee7a kh\u00e1ch, t\u1ea5t c\u1ea3 c\u00e1c gi\u1ea3i ph\u00e1p k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u1ec1u l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a b\u1ed9 ph\u1eadn c\u00f4ng ngh\u1ec7 th\u00f4ng tin.\n  <\/p>\n<p>\n    T\u1eeb vi\u1ec7c kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 v\u00e0 s\u1eeda ch\u1eefa c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ebfn l\u1eadp k\u1ebf ho\u1ea1ch n\u00e2ng c\u1ea5p v\u00e0 nghi\u00ean c\u1ee9u ph\u1ea7n m\u1ec1m v\u00e0 h\u1ec7 th\u1ed1ng m\u1edbi \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng, \u0111\u1ed9i ng\u0169 IT lu\u00f4n b\u1eadn r\u1ed9n. \u0110\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, h\u1ecd c\u1ea7n \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn d\u1ec5 d\u00e0ng li\u00ean h\u1ec7.\n  <\/p>\n<p>\n    M\u1eb7c d\u00f9 m\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e3 s\u1eed d\u1ee5ng tr\u1ee3 l\u00fd IT b\u00ean ngo\u00e0i trong qu\u00e1 kh\u1ee9, nh\u01b0ng c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 k\u1ef9 thu\u1eadt s\u1ed1 m\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n hi\u1ec7n cung c\u1ea5p \u0111\u00f2i h\u1ecfi h\u1ed7 tr\u1ee3 IT t\u1ea1i ch\u1ed7. Suy cho c\u00f9ng, c\u00f3 \u00edch g\u00ec khi c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng m\u00e3 QR t\u1ea1i qu\u00e1n bar ho\u1eb7c c\u1eeda kh\u00f3a bluetooth n\u1ebfu h\u1ec7 th\u1ed1ng b\u1ecb ng\u1eebng ho\u1ea1t \u0111\u1ed9ng trong v\u00e0i gi\u1edd?\n  <\/p>\n<h3>B\u1ed9 ph\u1eadn l\u1eadp k\u1ebf ho\u1ea1ch s\u1ef1 ki\u1ec7n (Hotel event planning department)<\/h3>\n<p>\n    S\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 mang l\u1ea1i m\u1ed9t kho\u1ea3n doanh thu kh\u1ed5ng l\u1ed3 cho kh\u00e1ch s\u1ea1n v\u00e0 vi\u1ec7c c\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 l\u1eadp k\u1ebf ho\u1ea1ch s\u1ef1 ki\u1ec7n n\u1ed9i b\u1ed9 l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a thu nh\u1eadp \u0111\u00f3. T\u1eeb vi\u1ec7c thu h\u00fat doanh nghi\u1ec7p m\u1edbi \u0111\u1ebfn l\u1eadp k\u1ebf ho\u1ea1ch, l\u1eadp ng\u00e2n s\u00e1ch v\u00e0 b\u1ed1 tr\u00ed nh\u00e2n s\u1ef1 cho c\u00e1c s\u1ef1 ki\u1ec7n, \u0111\u1ed9i ng\u0169 b\u1ed9 ph\u1eadn l\u1eadp k\u1ebf ho\u1ea1ch s\u1ef1 ki\u1ec7n kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 tr\u1edf n\u00ean r\u1ea5t b\u1eadn r\u1ed9n.\n  <\/p>\n<p>\n    M\u1eb7c d\u00f9 m\u1ed9t s\u1ed1 ch\u1ee7 nh\u00e0 c\u00f3 th\u1ec3 ch\u1ec9 mu\u1ed1n thu\u00ea kh\u00f4ng gian v\u00e0 s\u1eed d\u1ee5ng c\u00e1c nh\u00e0 cung c\u1ea5p b\u00ean ngo\u00e0i, \u0111\u1ed9i ng\u0169 s\u1ef1 ki\u1ec7n s\u1ebd lu\u00f4n c\u1ed1 g\u1eafng qu\u1ea3ng c\u00e1o ch\u00e9o c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 kh\u1ea3 n\u0103ng kh\u00e1c nhau c\u1ee7a kh\u00e1ch s\u1ea1n. V\u00ed d\u1ee5, n\u1ebfu kh\u00e1ch s\u1ea1n c\u00f3 m\u1ed9t nh\u00e0 h\u00e0ng n\u1ed9i b\u1ed9, h\u1ecd s\u1ebd g\u1ee3i \u00fd r\u1eb1ng h\u1ecd cung c\u1ea5p d\u1ecbch v\u1ee5 \u0103n u\u1ed1ng cho s\u1ef1 ki\u1ec7n. N\u1ebfu s\u1ef1 ki\u1ec7n li\u00ean quan \u0111\u1ebfn r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi t\u1eeb ngo\u00e0i th\u1ecb tr\u1ea5n, h\u1ecd c\u00f3 th\u1ec3 mu\u1ed1n t\u1eadn d\u1ee5ng \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch cung c\u1ea5p gi\u00e1 s\u1ec9 v\u00e0 gi\u1ea3m gi\u00e1 cho kh\u00e1ch \u1edf l\u1ea1i kh\u00e1ch s\u1ea1n.\n  <\/p>\n<p>\n    Do \u0111\u00f3, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ed9 ph\u1eadn l\u1eadp k\u1ebf ho\u1ea1ch s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 giao ti\u1ebfp v\u00e0 c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a doanh thu t\u1eeb c\u00e1c s\u1ef1 ki\u1ec7n.\n  <\/p>\n<p>Nh\u00e2n vi\u00ean m\u00e0 \u0111\u1ed9i ng\u0169 l\u1eadp k\u1ebf ho\u1ea1ch s\u1ef1 ki\u1ec7n c\u00f3 th\u1ec3 c\u1ea7n c\u1ed9ng t\u00e1c bao g\u1ed3m:<\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd marketing<\/li>\n<li>Qu\u1ea3n l\u00fd m\u1ea1ng x\u00e3 h\u1ed9i<\/li>\n<li>Qu\u1ea3n l\u00fd kinh doanh<\/li>\n<li>Qu\u1ea3n l\u00fd doanh thu<\/li>\n<li>T\u1ed5ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/li>\n<li>B\u1ed9 ph\u1eadn \u1ea9m th\u1ef1c (r\u1ea5t c\u00f3 th\u1ec3 l\u00e0 qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng v\u00e0\/ho\u1eb7c b\u1ebfp tr\u01b0\u1edfng \u0111i\u1ec1u h\u00e0nh)<\/li>\n<li>Gi\u00e1m \u0111\u1ed1c mua h\u00e0ng<\/li>\n<\/ul>\n<h2>B\u1ed9 ph\u1eadn n\u00e0o l\u00e0 t\u1ed1t nh\u1ea5t trong kh\u00e1ch s\u1ea1n?<\/h2>\n<p>\n    B\u1ed9 ph\u1eadn &#8220;t\u1ed1t nh\u1ea5t&#8221; trong m\u1ed9t kh\u00e1ch s\u1ea1n s\u1ebd thay \u0111\u1ed5i t\u00f9y thu\u1ed9c v\u00e0o ng\u01b0\u1eddi b\u1ea1n h\u1ecfi &#8211; m\u1ecdi b\u1ed9 ph\u1eadn s\u1ebd n\u00f3i r\u1eb1ng h\u1ecd l\u00e0 quan tr\u1ecdng nh\u1ea5t, r\u1eb1ng h\u1ecd t\u1ea1o ra t\u00e1c \u0111\u1ed9ng l\u1edbn nh\u1ea5t, r\u1eb1ng kh\u00e1ch s\u1ea1n kh\u00f4ng th\u1ec3 ho\u1ea1t \u0111\u1ed9ng n\u1ebfu kh\u00f4ng c\u00f3 h\u1ecd.\n  <\/p>\n<p>\n    L\u00e0 b\u1ed9 m\u1eb7t c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 l\u00e0 b\u1ed9 ph\u1eadn c\u00f3 nhi\u1ec7m v\u1ee5 mang l\u1ea1i \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean quan tr\u1ecdng \u0111\u00f3, ti\u1ec1n s\u1ea3nh th\u01b0\u1eddng \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 l\u00e0 b\u1ed9 ph\u1eadn quan tr\u1ecdng nh\u1ea5t trong kh\u00e1ch s\u1ea1n. Khi m\u1ecdi kh\u00e1ch \u0111\u1ec1u \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1eb1ng m\u1ed9t n\u1ee5 c\u01b0\u1eddi v\u00e0 khi h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n v\u00e0 nh\u00ecn th\u1ea5y, h\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng t\u1eadn h\u01b0\u1edfng k\u1ef3 ngh\u1ec9 c\u1ee7a m\u00ecnh h\u01a1n.\n  <\/p>\n<p>\n    B\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd l\u00e0 m\u1ed9t \u1ee9ng c\u1eed vi\u00ean r\u00f5 r\u00e0ng kh\u00e1c, v\u00ec n\u00f3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho c\u00e1c quy\u1ebft \u0111\u1ecbnh l\u1edbn, bao g\u1ed3m c\u1ea3 vi\u1ec7c \u0111\u1ea3m b\u1ea3o kh\u00e1ch s\u1ea1n c\u00f3 l\u1ee3i nhu\u1eadn.\n  <\/p>\n<p>\n    Nh\u01b0ng n\u1ebfu ch\u00fang ta s\u1eed d\u1ee5ng m\u1ed9t \u0111\u1ecbnh ngh\u0129a kh\u00e1c v\u1ec1 &#8220;t\u1ed1t nh\u1ea5t&#8221;, m\u1ed9t s\u1ed1 b\u1ed9 ph\u1eadn kh\u00e1ch s\u1ea1n 5 sao d\u00e0nh ri\u00eang \u0111\u1ec3 mang l\u1ea1i ch\u1ec9 nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o v\u00e0 sang tr\u1ecdng nh\u1ea5t c\u00f3 th\u1ec3 gi\u00e0nh \u0111\u01b0\u1ee3c danh hi\u1ec7u n\u00e0y. V\u00ed d\u1ee5, m\u1ed9t s\u1ed1 b\u1ed9 ph\u1eadn kh\u00e1ch s\u1ea1n Hilton d\u00e0nh c\u1ea3 ng\u00e0y \u0111\u1ec3 m\u01a1 v\u1ec1 nh\u1eefng d\u1ecbch v\u1ee5 m\u1edbi \u0111\u1ec3 l\u00e0m cho kh\u00e1ch s\u1ea1n c\u1ee7a h\u1ecd tr\u1edf n\u00ean kh\u00e1c bi\u1ec7t.\n  <\/p>\n<h2>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra m\u1ed9t ho\u1ea1t \u0111\u1ed9ng b\u1ed9 ph\u1eadn kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng?<\/h2>\n<p>\n    Hai m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n l\u00e0 t\u1ed1i \u0111a h\u00f3a doanh thu v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi. V\u00e0 nh\u01b0 ch\u00fang ta \u0111\u00e3 th\u1ea3o lu\u1eadn, c\u00f3 v\u00f4 s\u1ed1 ng\u01b0\u1eddi l\u00e0m vi\u1ec7c kh\u00f4ng m\u1ec7t m\u1ecfi ph\u00eda sau h\u1eadu tr\u01b0\u1eddng \u0111\u1ec3 bi\u1ebfn \u0111i\u1ec1u n\u00e0y th\u00e0nh hi\u1ec7n th\u1ef1c.\n  <\/p>\n<p>\n    Ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng \u1edf \u0111\u00e2y l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn n\u00e0y c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00f9ng m\u1ed9t m\u1ee5c ti\u00eau. Suy cho c\u00f9ng, qu\u1ea3n l\u00fd doanh thu c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 ch\u1ea1y t\u1ea5t c\u1ea3 c\u00e1c ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng tr\u00ean th\u1ebf gi\u1edbi nh\u01b0ng n\u00f3 v\u00f4 d\u1ee5ng tr\u1eeb khi \u0111\u1ed9i ng\u0169 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 l\u1ea5y th\u00f4ng tin \u0111\u00f3 v\u00e0 bi\u1ebfn n\u00f3 th\u00e0nh k\u1ebft qu\u1ea3. \u0110\u1ed9i ng\u0169 marketing c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 qu\u1ea3ng b\u00e1 kh\u00e1ch s\u1ea1n tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i cho \u0111\u1ebfn khi h\u1ecd xanh m\u1eb7t nh\u01b0ng tr\u1eeb khi h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng c\u1ee7a b\u1ea1n ho\u1ea1t \u0111\u1ed9ng su\u00f4n s\u1ebb, n\u00f3 s\u1ebd kh\u00f4ng chuy\u1ec3n th\u00e0nh doanh thu.\n  <\/p>\n<p>Do \u0111\u00f3, vi\u1ec7c t\u00ecm c\u00e1ch t\u1eadp h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn n\u00e0y l\u1ea1i v\u1edbi nhau l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea5t k\u1ef3 kh\u00e1ch s\u1ea1n n\u00e0o.<\/p>\n<h3>S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng<\/h3>\n<p>\n    S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ea1n v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 c\u1ed9ng t\u00e1c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn tr\u00ean to\u00e0n kh\u00e1ch s\u1ea1n. B\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a nhi\u1ec1u t\u00e1c v\u1ee5 h\u00e0ng ng\u00e0y, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u1eddi gian qu\u1ea3n tr\u1ecb \u0111\u1ed3ng th\u1eddi cung c\u1ea5p cho b\u1ea1n ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng v\u00f4 gi\u00e1.\n  <\/p>\n<p>Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u1ed1t s\u1ebd cho ph\u00e9p b\u1ea1n:<\/p>\n<ul>\n<li>T\u1ea1o v\u00e0 qu\u1ea3n l\u00fd m\u1ed9t trang web th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng<\/li>\n<li>Ch\u1ea5p nh\u1eadn \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn tr\u1ef1c ti\u1ebfp<\/li>\n<li>T\u0103ng kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb c\u1ee7a b\u1ea1n tr\u00ean c\u00e1c c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm<\/li>\n<li>\u0110a d\u1ea1ng h\u00f3a d\u00f2ng doanh thu c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch l\u00e0m vi\u1ec7c li\u1ec1n m\u1ea1ch v\u1edbi OTA v\u00e0 GDS<\/li>\n<li>Truy c\u1eadp c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ecbnh gi\u00e1 s\u00e1ng t\u1ea1o \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ecbnh gi\u00e1 \u0111\u1ed9ng c\u1ee7a b\u1ea1n<\/li>\n<li>C\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<li>Lo\u1ea1i b\u1ecf \u0111\u1eb7t ph\u00f2ng tr\u00f9ng l\u1eb7p v\u00e0 l\u1ed7i th\u1ee7 c\u00f4ng<\/li>\n<li>D\u1ec5 d\u00e0ng truy c\u1eadp c\u00e1c kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng v\u00e0 b\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t<\/li>\n<\/ul>\n<p>\n    S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng tr\u00ean to\u00e0n kh\u00e1ch s\u1ea1n. V\u1edbi m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd, n\u00f3 c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a giao ti\u1ebfp v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi th\u1ee9 ho\u1ea1t \u0111\u1ed9ng su\u00f4n s\u1ebb.\n  <\/p>\n<p>Tuy nhi\u00ean, m\u1ed9t s\u1ed1 b\u1ed9 ph\u1eadn s\u1ebd \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i \u0111\u00e1ng k\u1ec3 t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. Ch\u00fang bao g\u1ed3m:<\/p>\n<ul>\n<li>\u0110\u1ed9i ng\u0169 ti\u1ec1n s\u1ea3nh<\/li>\n<li>\u0110\u1ed9i ng\u0169 qu\u1ea3n l\u00fd c\u1ea5p cao<\/li>\n<li>B\u1ed9 ph\u1eadn kinh doanh v\u00e0 doanh thu<\/li>\n<li>B\u1ed9 ph\u1eadn k\u1ebf to\u00e1n v\u00e0 t\u00e0i ch\u00ednh<\/li>\n<li>B\u1ed9 ph\u1eadn marketing<\/li>\n<li>B\u1ed9 ph\u1eadn s\u1ef1 ki\u1ec7n<\/li>\n<li>B\u1ed9 ph\u1eadn mua h\u00e0ng<\/li>\n<\/ul>\n<h3>Nh\u1eefng c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n n\u00e0o kh\u00e1c b\u1ea1n n\u00ean c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng?<\/h3>\n<p>\n    Khi c\u00f4ng ngh\u1ec7 ch\u1eafc ch\u1eafn ph\u00e1t tri\u1ec3n, n\u00f3 s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o c\u00f3 th\u1ec3 thay \u0111\u1ed5i ho\u00e0n to\u00e0n c\u00e1ch ch\u00fang ta l\u00e0m vi\u1ec7c. V\u00e0 m\u1eb7c d\u00f9 b\u1eaft k\u1ecbp c\u00e1c xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t l\u00e0 m\u1ed9t vi\u1ec7c kinh doanh t\u1ed1t, nh\u01b0ng r\u1ea5t kh\u00f3 \u0111\u1ec3 bi\u1ebft \u0111i\u1ec1u g\u00ec \u0111\u00e1ng \u0111\u1ea7u t\u01b0 v\u00e0 \u0111i\u1ec1u g\u00ec ch\u1ec9 l\u00e0 m\u1ed9t m\u1ed1t nh\u1ea5t th\u1eddi.\n  <\/p>\n<p>M\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi ch\u00ednh m\u00e0 nhi\u1ec1u qu\u1ea3n l\u00fd v\u00e0 ch\u1ee7 s\u1edf h\u1eefu kh\u00e1ch s\u1ea1n \u0111ang c\u00e2n nh\u1eafc tr\u00ean th\u1ecb tr\u01b0\u1eddng ng\u00e0y nay bao g\u1ed3m:<\/p>\n<ul>\n<li>C\u00f3 \u0111\u00e1ng t\u1eeb b\u1ecf h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n hi\u1ec7n t\u1ea1i c\u1ee7a t\u00f4i hay t\u00f4i c\u00f3 th\u1ec3 t\u00edch h\u1ee3p PMS hi\u1ec7n c\u00f3 c\u1ee7a m\u00ecnh v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd th\u01b0\u01a1ng m\u1ea1i m\u1edbi kh\u00f4ng?<\/li>\n<li>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ph\u00e2n ph\u1ed1i t\u1ed1t nh\u1ea5t cho t\u1ed5 ch\u1ee9c \u0111a t\u00e0i s\u1ea3n c\u1ee7a t\u00f4i l\u00e0 g\u00ec?<\/li>\n<li>C\u00f3 \u0111\u00e1ng tham gia h\u1ec7 th\u1ed1ng ph\u00e2n ph\u1ed1i to\u00e0n c\u1ea7u (GDS) kh\u00f4ng?<\/li>\n<li>T\u00f4i c\u00f3 th\u1ec3 truy c\u1eadp th\u00f4ng tin kinh doanh theo th\u1eddi gian th\u1ef1c \u0111\u1ec3 d\u1ef1 b\u00e1o t\u00e0i ch\u00ednh t\u1ed1t h\u01a1n kh\u00f4ng?<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>H\u01b0\u1edbng D\u1eabn Chi Ti\u1ebft V\u1ec1 C\u00e1c B\u1ed9 Ph\u1eadn Trong Kh\u00e1ch S\u1ea1n V\u00e0 Ch\u1ee9c N\u0103ng C\u1ee7a Ch\u00fang Gi\u1edbi thi\u1ec7u v\u1ec1 c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n C\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n l\u00e0 c\u00e1c khu v\u1ef1c l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3 b\u00ean trong m\u1ed9t kh\u00e1ch s\u1ea1n, m\u1ed7i khu v\u1ef1c ph\u1ee5c v\u1ee5 c\u00e1c m\u1ee5c \u0111\u00edch kh\u00e1c nhau. C\u00e1c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":447905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-447959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=447959"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447959\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/447905"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=447959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=447959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=447959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}