{"id":447929,"date":"2025-03-06T09:29:22","date_gmt":"2025-03-06T09:29:22","guid":{"rendered":"https:\/\/otavietnam.com\/qua-tai-phong-khach-san-chien-luoc-giai-phap-cach-xu-ly-hieu-qua\/"},"modified":"2025-03-06T09:29:22","modified_gmt":"2025-03-06T09:29:22","slug":"qua-tai-phong-khach-san-chien-luoc-giai-phap-cach-xu-ly-hieu-qua","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/qua-tai-phong-khach-san-chien-luoc-giai-phap-cach-xu-ly-hieu-qua\/","title":{"rendered":"Qu\u00e1 T\u1ea3i Ph\u00f2ng Kh\u00e1ch S\u1ea1n: Chi\u1ebfn L\u01b0\u1ee3c, Gi\u1ea3i Ph\u00e1p, C\u00e1ch X\u1eed L\u00fd Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

Qu\u00e1 T\u1ea3i Ph\u00f2ng Kh\u00e1ch S\u1ea1n<\/span>: Chi\u1ebfn L\u01b0\u1ee3c, Gi\u1ea3i Ph\u00e1p & Ch\u00ednh S\u00e1ch<\/h1>\n
\n \"Qu\u00e1\n <\/div>\n

Gi\u1edbi thi\u1ec7u v\u1ec1 qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span><\/h2>\n

\n Qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span> l\u00e0 t\u00ecnh tr\u1ea1ng ph\u1ed5 bi\u1ebfn trong ng\u00e0nh
\n kh\u00e1ch s\u1ea1n, khi m\u1ed9t kh\u00e1ch s\u1ea1n b\u00e1n nhi\u1ec1u ph\u00f2ng h\u01a1n s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng th\u1ef1c t\u1ebf
\n m\u00e0 h\u1ecd c\u00f3. \u0110\u00e2y l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd doanh thu \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch s\u1ea1n \u00e1p
\n d\u1ee5ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00f4ng su\u1ea5t ph\u00f2ng v\u00e0 l\u1ee3i nhu\u1eadn. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p
\n c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c
\n qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span>, bao g\u1ed3m \u0111\u1ecbnh ngh\u0129a, l\u00fd do \u00e1p
\n d\u1ee5ng, c\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd, ch\u00ednh s\u00e1ch li\u00ean quan, v\u00e0 c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 \u0111\u1ec3
\n tr\u00e1nh c\u00e1c r\u1ee7i ro kh\u00f4ng mong mu\u1ed1n.\n <\/p>\n

\u0110\u1ecbnh ngh\u0129a qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span><\/h2>\n

\n Qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span> (hotel overbooking) x\u1ea3y ra khi
\n kh\u00e1ch s\u1ea1n b\u00e1n nhi\u1ec1u ph\u00f2ng h\u01a1n s\u1ed1 ph\u00f2ng th\u1ef1c t\u1ebf c\u00f3 s\u1eb5n trong m\u1ed9t \u0111\u00eam c\u1ee5 th\u1ec3.
\n Nhi\u1ec1u kh\u00e1ch s\u1ea1n ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y \u0111\u1ec3 b\u00f9 \u0111\u1eafp cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p
\n kh\u00e1ch h\u1ee7y ph\u00f2ng v\u00e0o ph\u00fat cu\u1ed1i ho\u1eb7c v\u1eafng m\u1eb7t (no-show), t\u1eeb \u0111\u00f3 tr\u00e1nh m\u1ea5t doanh
\n thu v\u00e0 duy tr\u00ec c\u00f4ng su\u1ea5t ph\u00f2ng t\u1ed1i \u0111a.\n <\/p>\n

\n Tuy nhi\u00ean, qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span> c\u0169ng c\u00f3 th\u1ec3 x\u1ea3y ra do
\n sai s\u00f3t. Nguy\u00ean nh\u00e2n ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 do h\u1ec7 th\u1ed1ng kh\u00f4ng c\u1eadp nh\u1eadt k\u1ecbp th\u1eddi
\n t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh ph\u00e2n ph\u1ed1i, d\u1eabn \u0111\u1ebfn vi\u1ec7c \u0111\u1eb7t ph\u00f2ng
\n v\u1eabn ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn ngay c\u1ea3 khi kh\u00e1ch s\u1ea1n \u0111\u00e3 h\u1ebft ph\u00f2ng.\n <\/p>\n

\n \"C\u00e1c\n <\/div>\n

\n Qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span> l\u00e0 m\u1ed9t ch\u1ee7 \u0111\u1ec1 g\u00e2y nhi\u1ec1u tranh
\n c\u00e3i.\n <\/p>\n

\n M\u1ed9t s\u1ed1 ch\u1ee7 kh\u00e1ch s\u1ea1n xem \u0111\u00e2y l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 \u0111\u1ec3 t\u0103ng doanh thu v\u00e0
\n b\u1ea3o v\u1ec7 kh\u00e1ch s\u1ea1n kh\u1ecfi nh\u1eefng thi\u1ec7t h\u1ea1i do h\u1ee7y ph\u00f2ng v\u00e0o ph\u00fat cu\u1ed1i. Nh\u1eefng
\n ng\u01b0\u1eddi kh\u00e1c l\u1ea1i lo ng\u1ea1i v\u1ec1 nh\u1eefng h\u1eadu qu\u1ea3 ti\u00eau c\u1ef1c c\u00f3 th\u1ec3 x\u1ea3y ra do kh\u00e1ch
\n h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng.\n <\/p>\n

\n Tuy nhi\u00ean, n\u1ebfu b\u1ea1n c\u00f3 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c
\n qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span> h\u1ee3p l\u00fd, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u
\n r\u1ee7i ro ph\u1ea3i chuy\u1ec3n kh\u00e1ch sang kh\u00e1ch s\u1ea1n kh\u00e1c (walk-in) v\u00e0 \u0111\u1ed3ng th\u1eddi t\u1eadn d\u1ee5ng
\n t\u1ed1i \u0111a l\u1ee3i \u00edch t\u1eeb vi\u1ec7c b\u00e1n v\u01b0\u1ee3t s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng.\n <\/p>\n

\n B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p cho b\u1ea1n m\u1ecdi th\u00f4ng tin c\u1ea7n thi\u1ebft v\u1ec1 l\u1ee3i \u00edch,
\n r\u1ee7i ro v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c
\n qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span>.<\/strong>\n <\/p>\n

\u0110i\u1ec1u g\u00ec x\u1ea3y ra khi kh\u00e1ch s\u1ea1n b\u1ecb qu\u00e1 t\u1ea3i<\/span>?<\/h2>\n

\n Khi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n b\u1ecb qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> v\u00e0o m\u1ed9t ng\u00e0y
\n c\u1ee5 th\u1ec3, h\u00e3y l\u00e0m theo c\u00e1c b\u01b0\u1edbc sau \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi vi\u1ec7c di\u1ec5n ra su\u00f4n s\u1ebb. Vi\u1ec7c
\n x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh x\u1eed l\u00fd r\u00f5 r\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng.\n <\/p>\n

1. Ki\u1ec3m tra m\u1ee9c c\u00f4ng su\u1ea5t ph\u00f2ng<\/h3>\n

\n Theo d\u00f5i m\u1ee9c c\u00f4ng su\u1ea5t ph\u00f2ng v\u00e0 \u0111\u00f3ng c\u00e1c k\u00eanh \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc khi b\u1ea1n nh\u1eadn
\n qu\u00e1 nhi\u1ec1u l\u01b0\u1ee3t qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>. Ki\u1ec3m tra d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n
\n \u0111\u1ec3 xem b\u1ea1n c\u00f3 th\u1ec3 d\u1ef1 ki\u1ebfn bao nhi\u00eau l\u01b0\u1ee3t h\u1ee7y ph\u00f2ng v\u00e0 v\u1eafng m\u1eb7t. S\u1eed d\u1ee5ng
\n th\u00f4ng tin n\u00e0y \u0111\u1ec3 \u01b0\u1edbc t\u00ednh s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng b\u1ed5 sung b\u1ea1n c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn v\u00e0
\n \u0111\u00f3ng b\u00e1n ph\u00f2ng k\u1ecbp th\u1eddi.\n <\/p>\n

2. Ph\u00e2n t\u00edch c\u00e1c tr\u01b0\u1eddng h\u1ee3p “walk-out” ti\u1ec1m n\u0103ng<\/h3>\n

\n V\u00e0o ng\u00e0y \u0111\u1ebfn, h\u00e3y ph\u00e2n t\u00edch danh s\u00e1ch kh\u00e1ch \u0111\u1ebfn \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng ai c\u00f3 th\u1ec3
\n \u0111\u01b0\u1ee3c chuy\u1ec3n sang kh\u00e1ch s\u1ea1n kh\u00e1c (walk-out). \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u00e1ng
\n k\u1ec3 \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c
\n qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span> c\u1ee7a b\u1ea1n, v\u00ec v\u1eady h\u00e3y l\u1ef1a ch\u1ecdn
\n m\u1ed9t c\u00e1ch kh\u00f4n ngoan.\n <\/p>\n

N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y \u01b0u ti\u00ean gi\u1eef l\u1ea1i nh\u1eefng kh\u00e1ch sau:<\/p>\n

    \n
  • \n Kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft:<\/b> Vi\u1ec7c chuy\u1ec3n m\u1ed9t kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u00f3 th\u1ec3
    \n khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u00ec h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y b\u1ea1n kh\u00f4ng coi tr\u1ecdng h\u1ecd.
    \n Trong tr\u01b0\u1eddng h\u1ee3p x\u1ea5u nh\u1ea5t, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c m\u1ea5t h\u1ecd v\u00e0 c\u00e1c giao
    \n d\u1ecbch kinh doanh trong t\u01b0\u01a1ng lai.\n <\/li>\n
  • \n H\u1ed9i vi\u00ean ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft:<\/b> Nh\u1eefng kh\u00e1ch m\u1edbi tham gia
    \n ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n (ho\u1eb7c chu\u1ed7i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n)
    \n n\u00ean \u0111\u01b0\u1ee3c \u01b0u ti\u00ean v\u00ec h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng quay l\u1ea1i h\u01a1n.\n <\/li>\n
  • \n Kh\u00e1ch \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp:<\/b> \u01afu ti\u00ean gi\u1eef nh\u1eefng kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t ph\u00f2ng qua
    \n trang web c\u1ee7a b\u1ea1n v\u00ec h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh
    \n v\u1edbi kh\u00e1ch s\u1ea1n ho\u1eb7c th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n h\u01a1n.\n <\/li>\n
  • \n Kh\u00e1ch tr\u1ea3 ti\u1ec1n cao v\u00e0 kh\u00e1ch \u1edf d\u00e0i ng\u00e0y:<\/b> Nh\u1eefng kh\u00e1ch \u0111\u1eb7t c\u00e1c g\u00f3i \u0111\u1eb7c
    \n bi\u1ec7t (v\u00ed d\u1ee5: bao g\u1ed3m c\u00e1c d\u1ecbch v\u1ee5 b\u1ed5 sung), h\u1ea1ng ph\u00f2ng \u0111\u1eaft ti\u1ec1n h\u01a1n ho\u1eb7c \u1edf
    \n d\u00e0i ng\u00e0y mang l\u1ea1i nhi\u1ec1u gi\u00e1 tr\u1ecb h\u01a1n so v\u1edbi m\u1ed9t \u0111\u1eb7t ph\u00f2ng ph\u00f2ng ti\u00eau chu\u1ea9n
    \n m\u1ed9t \u0111\u00eam.\n <\/li>\n
  • \n Kh\u00e1ch du l\u1ecbch k\u1ef7 ni\u1ec7m m\u1ed9t d\u1ecbp \u0111\u1eb7c bi\u1ec7t:<\/b> Nh\u1eefng ng\u01b0\u1eddi \u1edf kh\u00e1ch s\u1ea1n c\u1ee7a
    \n b\u1ea1n \u0111\u1ec3 k\u1ef7 ni\u1ec7m sinh nh\u1eadt ho\u1eb7c ng\u00e0y c\u01b0\u1edbi c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 \u0111\u00e3 \u0111\u1eb7t kh\u00e1ch s\u1ea1n c\u1ee7a
    \n b\u1ea1n v\u00ec m\u1ed9t l\u00fd do c\u1ee5 th\u1ec3. Vi\u1ec7c chuy\u1ec3n h\u1ecd sang kh\u00e1ch s\u1ea1n kh\u00e1c c\u00f3 th\u1ec3 l\u00e0m h\u1ecfng
    \n ng\u00e0y c\u1ee7a h\u1ecd v\u00e0 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn m\u1ed9t \u0111\u00e1nh gi\u00e1 \u0111\u1eb7c bi\u1ec7t ti\u00eau c\u1ef1c.\n <\/li>\n<\/ul>\n

    \n Khi t\u00ecm ki\u1ebfm kh\u00e1ch \u0111\u1ec3 chuy\u1ec3n sang kh\u00e1ch s\u1ea1n kh\u00e1c, nh\u1eefng kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t ph\u00f2ng
    \n ph\u00f2ng ti\u00eau chu\u1ea9n cho m\u1ed9t \u0111\u00eam duy nh\u1ea5t th\u00f4ng qua OTA l\u00e0 l\u1ef1a ch\u1ecdn t\u1ed1t nh\u1ea5t c\u1ee7a
    \n b\u1ea1n. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem x\u00e9t nh\u1eefng kh\u00e1ch ch\u01b0a tr\u1ea3 tr\u01b0\u1edbc, \u0111\u1eb7t c\u1ecdc ho\u1eb7c cung
    \n c\u1ea5p th\u1ebb t\u00edn d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u1eb7t ph\u00f2ng c\u1ee7a h\u1ecd.\n <\/p>\n

    \n V\u00ec nh\u1eefng \u0111\u1eb7t ph\u00f2ng n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng b\u1ecb h\u1ee7y cao h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 th\u00eam ch\u00fang v\u00e0o
    \n danh s\u00e1ch c\u00e1c tr\u01b0\u1eddng h\u1ee3p “walk-out” ti\u1ec1m n\u0103ng.\n <\/p>\n

    3. \u0110\u1ec1 xu\u1ea5t b\u1ed3i th\u01b0\u1eddng<\/h3>\n

    \n S\u1eafp x\u1ebfp ch\u1ed7 \u1edf thay th\u1ebf v\u00e0 b\u1ed3i th\u01b0\u1eddng: Ngay sau khi b\u1ea1n bi\u1ebft s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi
    \n c\u1ea7n chuy\u1ec3n sang kh\u00e1ch s\u1ea1n kh\u00e1c, h\u00e3y t\u00ecm m\u1ed9t l\u1ef1a ch\u1ecdn thay th\u1ebf ph\u00f9 h\u1ee3p cho
    \n h\u1ecd. C\u00e2n nh\u1eafc \u0111\u1ec1 xu\u1ea5t m\u1ed9t s\u1ed1 h\u00ecnh th\u1ee9c b\u1ed3i th\u01b0\u1eddng, \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 xin l\u1ed7i v\u00e0
    \n \u0111\u00e1nh gi\u00e1 cao s\u1ef1 h\u1ee3p t\u00e1c c\u1ee7a h\u1ecd.\n <\/p>\n

    4. Chia s\u1ebb danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/h3>\n

    \n Chia s\u1ebb danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n chuy\u1ec3n \u0111i c\u0169ng nh\u01b0 kh\u00e1ch s\u1ea1n m\u1edbi v\u1edbi nh\u00f3m
    \n c\u1ee7a b\u1ea1n. Sau \u0111\u00f3, \u0111\u1ea3m b\u1ea3o h\u1ecd bi\u1ebft nh\u1eefng th\u1ee7 t\u1ee5c c\u1ea7n tu\u00e2n theo khi nh\u1eefng du
    \n kh\u00e1ch n\u00e0y \u0111\u1ebfn. M\u1ee5c ti\u00eau l\u00e0 l\u00e0m cho m\u1ecdi th\u1ee9 di\u1ec5n ra su\u00f4n s\u1ebb nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u1ec3
    \n gi\u1ea3m b\u1edbt nh\u1eefng kh\u00f3 kh\u0103n m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i.\n <\/p>\n

    V\u00ed d\u1ee5 v\u1ec1 c\u00e1c ch\u00ednh s\u00e1ch qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span><\/h2>\n

    \n Qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> l\u00e0 m\u1ed9t th\u1ef1c t\u1ebf ph\u1ed5 bi\u1ebfn trong ng\u00e0nh
    \n kh\u00e1ch s\u1ea1n, th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a doanh thu v\u00e0
    \n t\u00ednh \u0111\u1ebfn c\u00e1c tr\u01b0\u1eddng h\u1ee3p h\u1ee7y ph\u00f2ng ho\u1eb7c v\u1eafng m\u1eb7t v\u00e0o ph\u00fat cu\u1ed1i. Tuy nhi\u00ean,
    \n c\u00e1ch ti\u1ebfp c\u1eadn qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> c\u00f3 th\u1ec3 kh\u00e1c nhau \u0111\u00e1ng k\u1ec3
    \n gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 c\u00e1c ch\u00ednh s\u00e1ch
    \n qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span>:\n <\/p>\n

      \n
    • \n Qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> theo t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m c\u1ed1 \u0111\u1ecbnh<\/b>:
      \n M\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> theo m\u1ed9t
      \n t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m nh\u1ea5t \u0111\u1ecbnh, ch\u1eb3ng h\u1ea1n nh\u01b0 2%, 3% ho\u1eb7c th\u1eadm ch\u00ed 10%. T\u1ef7 l\u1ec7
      \n ph\u1ea7n tr\u0103m n\u00e0y th\u01b0\u1eddng d\u1ef1a tr\u00ean d\u1eef li\u1ec7u l\u1ecbch s\u1eed v\u00e0 kinh nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a
      \n kh\u00e1ch s\u1ea1n v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p h\u1ee7y ph\u00f2ng v\u00e0 v\u1eafng m\u1eb7t.\n <\/li>\n
    • \n Ch\u00ednh s\u00e1ch “Walk-out”<\/b>: Khi m\u1ed9t kh\u00e1ch s\u1ea1n b\u1ecb
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> v\u00e0 kh\u00f4ng th\u1ec3 cung c\u1ea5p ch\u1ed7 \u1edf cho kh\u00e1ch,
      \n kh\u00e1ch s\u1ebd \u0111\u01b0\u1ee3c “walk-out” \u0111\u1ebfn m\u1ed9t kh\u00e1ch s\u1ea1n kh\u00e1c. Kh\u00e1ch s\u1ea1n ban \u0111\u1ea7u th\u01b0\u1eddng
      \n s\u1eafp x\u1ebfp v\u00e0 thanh to\u00e1n chi ph\u00ed l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch t\u1ea1i kh\u00e1ch s\u1ea1n thay th\u1ebf.
      \n Ch\u00ednh s\u00e1ch n\u00e0y ph\u1ed5 bi\u1ebfn trong ng\u00e0nh, nh\u01b0ng ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch s\u1ea1n thay
      \n th\u1ebf c\u00f3 th\u1ec3 kh\u00e1c nhau. M\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n kh\u00e1ch \u0111\u1ebfn m\u1ed9t kh\u00e1ch
      \n s\u1ea1n t\u01b0\u01a1ng \u0111\u01b0\u01a1ng, trong khi nh\u1eefng kh\u00e1ch s\u1ea1n kh\u00e1c c\u00f3 th\u1ec3 ph\u1ea3i chuy\u1ec3n kh\u00e1ch
      \n \u0111\u1ebfn m\u1ed9t kh\u00e1ch s\u1ea1n r\u1ebb h\u01a1n ho\u1eb7c ch\u1ea5t l\u01b0\u1ee3ng k\u00e9m h\u01a1n, d\u1eabn \u0111\u1ebfn s\u1ef1 kh\u00f4ng h\u00e0i
      \n l\u00f2ng ti\u1ec1m \u1ea9n.\n <\/li>\n
    • \n Ch\u00ednh s\u00e1ch b\u1ed3i th\u01b0\u1eddng<\/b>: Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, m\u1ed9t kh\u00e1ch s\u1ea1n b\u1ecb
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> s\u1ebd cung c\u1ea5p b\u1ed3i th\u01b0\u1eddng cho kh\u00e1ch v\u1ec1 s\u1ef1
      \n b\u1ea5t ti\u1ec7n \u0111\u00e3 g\u00e2y ra. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c v\u1eadn chuy\u1ec3n mi\u1ec5n ph\u00ed \u0111\u1ebfn
      \n kh\u00e1ch s\u1ea1n thay th\u1ebf, m\u1ed9t b\u1eefa \u0103n mi\u1ec5n ph\u00ed ho\u1eb7c m\u1ed9t \u0111\u00eam ngh\u1ec9 mi\u1ec5n ph\u00ed. C\u00e1c chi
      \n ti\u1ebft c\u1ee5 th\u1ec3 c\u1ee7a ch\u00ednh s\u00e1ch n\u00e0y c\u00f3 th\u1ec3 kh\u00e1c nhau gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n c\u0169ng nh\u01b0
      \n lu\u1eadt ph\u00e1p \u0111\u1ecba ph\u01b0\u01a1ng. Nhi\u1ec1u OTA c\u0169ng c\u00f3 c\u00e1c quy t\u1eafc c\u1ee5 th\u1ec3 v\u1ec1
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> v\u00e0 b\u1ed3i th\u01b0\u1eddng m\u00e0 ph\u1ea3i tu\u00e2n th\u1ee7 \u0111\u1ec3 duy
      \n tr\u00ec tr\u00ean n\u1ec1n t\u1ea3ng.\n <\/li>\n<\/ul>\n

      \n H\u00e3y nh\u1edb r\u1eb1ng, \u0111\u00e2y l\u00e0 nh\u1eefng v\u00ed d\u1ee5 chung v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch ch\u00ednh x\u00e1c c\u00f3 th\u1ec3
      \n kh\u00e1c nhau \u0111\u00e1ng k\u1ec3 gi\u1eefa c\u00e1c kh\u00e1ch s\u1ea1n. Lu\u00f4n lu\u00f4n n\u00ean l\u00e0m quen v\u1edbi ch\u00ednh s\u00e1ch
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> c\u1ee7a kh\u00e1ch s\u1ea1n tr\u01b0\u1edbc khi \u0111\u1eb7t ph\u00f2ng.\n <\/p>\n

      Qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> c\u00f3 h\u1ee3p ph\u00e1p kh\u00f4ng?<\/h3>\n

      \n C\u00f3, qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> l\u00e0 h\u1ee3p ph\u00e1p \u1edf nhi\u1ec1u khu v\u1ef1c ph\u00e1p
      \n l\u00fd, bao g\u1ed3m Hoa K\u1ef3 v\u00e0 nhi\u1ec1u qu\u1ed1c gia \u1edf Ch\u00e2u \u00c2u. C\u00e1c kh\u00e1ch s\u1ea1n, gi\u1ed1ng nh\u01b0
      \n c\u00e1c h\u00e3ng h\u00e0ng kh\u00f4ng, th\u01b0\u1eddng qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> \u0111\u1ec3 b\u00f9 \u0111\u1eafp
      \n cho c\u00e1c tr\u01b0\u1eddng h\u1ee3p v\u1eafng m\u1eb7t v\u00e0 h\u1ee7y ph\u00f2ng, nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ed1i \u0111a h\u00f3a c\u00f4ng su\u1ea5t
      \n v\u00e0 doanh thu c\u1ee7a h\u1ecd.\n <\/p>\n

      \n Tuy nhi\u00ean, m\u1eb7c d\u00f9 l\u00e0 h\u1ee3p ph\u00e1p, c\u00e1c kh\u00e1ch s\u1ea1n
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> th\u01b0\u1eddng \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m
      \n t\u00ecm ch\u1ed7 \u1edf thay th\u1ebf cho nh\u1eefng kh\u00e1ch m\u00e0 h\u1ecd kh\u00f4ng th\u1ec3 cung c\u1ea5p do
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>. Th\u1ef1c t\u1ebf n\u00e0y, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 “walking”
      \n kh\u00e1ch, th\u01b0\u1eddng bao g\u1ed3m vi\u1ec7c \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch t\u1ea1i m\u1ed9t kh\u00e1ch s\u1ea1n g\u1ea7n \u0111\u00f3 c\u00f3
      \n ch\u1ea5t l\u01b0\u1ee3ng t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c cao h\u01a1n v\u00e0 chi tr\u1ea3 m\u1ecdi chi ph\u00ed b\u1ed5 sung.\n <\/p>\n

      \n \u0110i\u1ec1u quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd l\u00e0 m\u1eb7c d\u00f9
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> n\u00f3i chung l\u00e0 h\u1ee3p ph\u00e1p, nh\u01b0ng c\u00e1c lu\u1eadt
      \n v\u00e0 quy \u0111\u1ecbnh c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 kh\u00e1c nhau theo qu\u1ed1c gia v\u00e0 th\u1eadm ch\u00ed theo ti\u1ec3u bang
      \n ho\u1eb7c khu v\u1ef1c trong m\u1ed9t qu\u1ed1c gia. Do \u0111\u00f3, c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n n\u00ean l\u00e0m quen v\u1edbi
      \n lu\u1eadt ph\u00e1p \u1edf \u0111\u1ecba ph\u01b0\u01a1ng c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.\n <\/p>\n

      \n L\u00fd do t\u1ea1i sao m\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n s\u1eed d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>
      \n <\/h2>\n

      \n Vi\u1ec7c \u0111i\u1ec1u h\u01b0\u1edbng s\u1ef1 ph\u1ee9c t\u1ea1p c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u01b0\u1eddng \u0111\u00f2i h\u1ecfi c\u00e1c chi\u1ebfn
      \n l\u01b0\u1ee3c s\u00e1ng t\u1ea1o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00f4ng su\u1ea5t v\u00e0 doanh thu t\u1ed1i \u01b0u.
      \n Qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> l\u00e0 m\u1ed9t trong nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c \u0111\u00f3, m\u1eb7c
      \n d\u00f9 c\u00f3 nh\u1eefng r\u1ee7i ro ti\u1ec1m \u1ea9n, nh\u01b0ng \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch s\u1ea1n s\u1eed d\u1ee5ng \u0111\u1ec3 c\u00e2n b\u1eb1ng
      \n nh\u1eefng b\u1ea5t \u1ed5n c\u1ee7a c\u00e1c tr\u01b0\u1eddng h\u1ee3p h\u1ee7y ph\u00f2ng v\u00e0 v\u1eafng m\u1eb7t v\u00e0o ph\u00fat cu\u1ed1i. C\u00e1ch
      \n ti\u1ebfp c\u1eadn n\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng doanh thu c\u1ee7a m\u1ecdi ph\u00f2ng v\u00e0
      \n \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00f4ng su\u1ea5t ph\u00f2ng \u0111\u1ea7y \u0111\u1ee7. C\u00f3 hai l\u00fd do ch\u00ednh t\u1ea1i sao kh\u00e1ch s\u1ea1n
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>:\n <\/p>\n

      1. \u0110\u1ec3 tr\u00e1nh m\u1ea5t doanh thu<\/h3>\n

      \n H\u1ee7y ph\u00f2ng l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh. M\u1ed9t nghi\u00ean c\u1ee9u th\u1eadm ch\u00ed c\u00f2n
      \n ti\u1ebft l\u1ed9 r\u1eb1ng c\u00f3 t\u1edbi 40% doanh thu OTB b\u1ecb m\u1ea5t do h\u1ee7y ph\u00f2ng. N\u1ebfu ch\u00fang x\u1ea3y ra
      \n \u0111\u1ee7 s\u1edbm, b\u1ea1n v\u1eabn c\u00f3 c\u01a1 h\u1ed9i t\u1ea1o ra c\u00e1c \u0111\u1eb7t ph\u00f2ng m\u1edbi.\n <\/p>\n

      \n Nh\u01b0ng n\u1ebfu ch\u00fang \u0111\u1ebfn v\u00e0o ph\u00fat cu\u1ed1i ho\u1eb7c b\u1ea1n c\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p v\u1eafng m\u1eb7t, c\u00e1c
      \n ph\u00f2ng c\u1ee7a b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng kh\u00f4ng \u0111\u01b0\u1ee3c b\u00e1n v\u00e0 b\u1ea1n m\u1ea5t doanh thu \u0111\u00f3.
      \n Qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> cho ph\u00e9p b\u1ea1n tr\u00e1nh \u0111i\u1ec1u n\u00e0y v\u00e0 gi\u00fap b\u1ea1n
      \n t\u1eadn d\u1ee5ng ti\u1ec1m n\u0103ng doanh thu c\u1ee7a m\u1ecdi ph\u00f2ng.\n <\/p>\n

      2. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00f4ng su\u1ea5t 100%<\/h3>\n

      \n N\u1ebfu b\u1ea1n c\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p v\u1eafng m\u1eb7t ho\u1eb7c h\u1ee7y ph\u00f2ng v\u00e0o ph\u00fat cu\u1ed1i, b\u1ea1n s\u1ebd
      \n \u0111\u00f3ng c\u1eeda d\u01b0\u1edbi 100% m\u1eb7c d\u00f9 ban \u0111\u1ea7u \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1eb7t \u0111\u1ea7y \u0111\u1ee7.
      \n Qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> b\u00f9 \u0111\u1eafp cho nh\u1eefng \u0111\u1eb7t ph\u00f2ng b\u1ecb m\u1ea5t n\u00e0y
      \n v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00f4ng su\u1ea5t 100%.\n <\/p>\n

      \n \"Global\n <\/div>\n

      \n C\u00e1ch khai th\u00e1c l\u1ee3i th\u1ebf c\u1ee7a vi\u1ec7c qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n<\/span>
      \n <\/h2>\n

      \n M\u1eb7c d\u00f9 c\u00f3 v\u1ebb l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c r\u1ee7i ro, nh\u01b0ng khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch,
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> c\u00f3 th\u1ec3 gi\u00fap c\u00e1c kh\u00e1ch s\u1ea1n khai th\u00e1c
      \n nh\u1eefng l\u1ee3i th\u1ebf \u0111\u00e1ng k\u1ec3. Tuy nhi\u00ean, \u0111\u1ec3 th\u1ef1c s\u1ef1 khai th\u00e1c nh\u1eefng l\u1ee3i \u00edch c\u1ee7a
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>, c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n ti\u1ebfp c\u1eadn n\u00f3 v\u1edbi m\u1ed9t
      \n t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u1eadp trung v\u00e0o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch
      \n th\u1ef1c hi\u1ec7n:\n <\/p>\n

      \n 1. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n ch\u00ednh x\u00e1c v\u1ec1
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>
      \n <\/h3>\n

      \n Ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng v\u1eafng m\u1eb7t v\u00e0 h\u1ee7y ph\u00f2ng trong qu\u00e1 kh\u1ee9 l\u00e0 b\u01b0\u1edbc
      \n \u0111\u1ea7u ti\u00ean \u0111\u1ec3 c\u00f3 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> th\u00e0nh c\u00f4ng.
      \n Bi\u1ebft s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea c\u1ee7a b\u1ea1n s\u1ebd cho ph\u00e9p b\u1ea1n \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n ch\u00ednh x\u00e1c, qu\u1ea3n
      \n l\u00fd h\u00e0ng t\u1ed3n kho ph\u00f2ng c\u1ee7a b\u1ea1n t\u1ed1t h\u01a1n v\u00e0 \u0111\u1eb7t gi\u1edbi h\u1ea1n
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> ph\u00f9 h\u1ee3p.\n <\/p>\n

      2. Th\u1ef1c hi\u1ec7n v\u00e0 tu\u00e2n theo SOP cho qu\u00e1 t\u1ea3i ph\u00f2ng<\/span><\/h3>\n

      \n Thi\u1ebft l\u1eadp m\u1ed9t quy tr\u00ecnh ti\u00eau chu\u1ea9n v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 m\u1ecdi th\u1ee9 h\u1ecd c\u1ea7n
      \n \u0111\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap m\u1ecdi th\u1ee9 ho\u1ea1t \u0111\u1ed9ng tr\u01a1n tru ngay c\u1ea3 khi
      \n b\u1ea1n \u0111ang \u1edf m\u1ee9c 100% v\u00e0 gi\u1ea3m b\u1edbt s\u1ef1 b\u1ea5t ti\u1ec7n cho nh\u1eefng kh\u00e1ch m\u00e0 b\u1ea1n ph\u1ea3i chuy\u1ec3n
      \n \u0111i.\n <\/p>\n

      3. H\u1ee3p t\u00e1c v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n l\u00e2n c\u1eadn<\/h3>\n

      \n H\u1ea7u h\u1ebft c\u00e1c kh\u00e1ch s\u1ea1n \u0111\u00f4i khi \u0111\u1ec1u qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>, v\u1eady
      \n t\u1ea1i sao kh\u00f4ng gi\u00fap \u0111\u1ee1 l\u1eabn nhau? S\u1eafp x\u1ebfp c\u00e1c h\u1ee3p \u0111\u1ed3ng d\u1ef1 ph\u00f2ng v\u1ea1ch ra c\u00e1c \u0111i\u1ec1u
      \n ki\u1ec7n m\u00e0 b\u1ea1n ch\u00e0o \u0111\u00f3n kh\u00e1ch c\u1ee7a nhau trong th\u1eddi gian kh\u1ee7ng ho\u1ea3ng. B\u1eb1ng c\u00e1ch \u0111\u00f3,
      \n b\u1ea1n lu\u00f4n c\u00f3 m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf t\u1ed1t trong tay v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra doanh
      \n thu b\u1ed5 sung khi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n h\u1ebft ph\u00f2ng.\n <\/p>\n

      \n 4. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n v\u1ec1 c\u00e1ch x\u1eed l\u00fd c\u00e1c tr\u01b0\u1eddng h\u1ee3p “walk-out” do
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>
      \n <\/h3>\n

      \n Vi\u1ec7c chuy\u1ec3n m\u1ed9t v\u1ecb kh\u00e1ch kh\u00f4ng nghi ng\u1edd g\u00ec l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 kh\u00f4ng h\u1ec1 d\u1ec5 d\u00e0ng.
      \n Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u1ea7n bi\u1ebft c\u00e1ch h\u00e0nh \u0111\u1ed9ng trong t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n n\u00e0y. Cung
      \n c\u1ea5p \u0111\u00e0o t\u1ea1o v\u1ec1 c\u00e1ch qu\u1ea3n l\u00fd nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi, xoa d\u1ecbu
      \n c\u00e1c xung \u0111\u1ed9t ti\u1ec1m \u1ea9n v\u00e0 \u0111\u1ec1 xu\u1ea5t b\u1ed3i th\u01b0\u1eddng.\n <\/p>\n

      \n Lu\u00f4n c\u1eadp nh\u1eadt cho h\u1ecd v\u1ec1 c\u00e1c th\u1ecfa thu\u1eadn ch\u1ed7 \u1edf thay th\u1ebf c\u1ee7a b\u1ea1n, \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3
      \n gi\u00fap kh\u00e1ch \u0111\u1ebfn \u0111\u00f3 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng nh\u1ea5t.\n <\/p>\n

      \n Nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 gi\u1ea3i ph\u00e1p xung quanh vi\u1ec7c qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>
      \n <\/h2>\n

      \n B\u1ea5t ch\u1ea5p l\u1ee3i th\u1ebf ti\u1ec1m n\u0103ng c\u1ee7a vi\u1ec7c qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>, h\u00e3y
      \n ghi nh\u1edb nh\u1eefng r\u1ee7i ro v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m khi b\u1ea1n l\u00ean k\u1ebf ho\u1ea1ch cho chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a
      \n m\u00ecnh.\n <\/p>\n

      1. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng k\u00e9m.<\/h3>\n

      \n Nh\u1eefng v\u1ecb kh\u00e1ch \u0111\u1ebfn n\u01a1i ch\u1ec9 \u0111\u1ec3 b\u1ecb \u0111\u01b0a \u0111i c\u00f3 l\u1ebd s\u1ebd kh\u00f4ng h\u00e0i l\u00f2ng. Nhi\u1ec1u ng\u01b0\u1eddi
      \n trong s\u1ed1 h\u1ecd c\u00f3 l\u1ebd c\u0169ng s\u1ebd kh\u00f4ng mu\u1ed1n quay l\u1ea1i. Tuy nhi\u00ean, c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n
      \n l\u00e0 t\u00ecm m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf ph\u00f9 h\u1ee3p cho h\u1ecd v\u00e0 c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o
      \n h\u1ecd c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m d\u1ec5 ch\u1ecbu t\u1ea1i kh\u00e1ch s\u1ea1n m\u1edbi.\n <\/p>\n

      2. \u1ea2nh h\u01b0\u1edfng \u0111\u1ebfn danh ti\u1ebfng tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n<\/h3>\n

      \n B\u1ea1n c\u00f3 l\u1ebd s\u1ebd \u0111\u1ed3ng \u00fd r\u1eb1ng th\u1eadt kh\u00f3 \u0111\u1ec3 tr\u00e1ch m\u1ed9t v\u1ecb kh\u00e1ch n\u1ebfu h\u1ecd \u0111\u1ec3 l\u1ea1i m\u1ed9t
      \n \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c ho\u1eb7c ph\u00e0n n\u00e0n tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. Th\u1eadt kh\u00f4ng may, \u0111i\u1ec1u \u0111\u00f3 c\u00f3
      \n th\u1ec3 l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn danh ti\u1ebfng chung c\u1ee7a b\u1ea1n ho\u1eb7c d\u1eabn \u0111\u1ebfn c\u00e1c th\u00f4ng tin ti\u00eau
      \n c\u1ef1c v\u00e0 khi\u1ebfn b\u1ea1n m\u1ea5t c\u00e1c \u0111\u1eb7t ph\u00f2ng trong t\u01b0\u01a1ng lai.\n <\/p>\n

      \n C\u01a1 h\u1ed9i t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea1n \u0111\u1ec3 tr\u00e1nh \u0111i\u1ec1u n\u00e0y l\u00e0 \u0111\u1ec1 xu\u1ea5t b\u1ed3i th\u01b0\u1eddng h\u00e0o ph\u00f3ng v\u00e0
      \n l\u00e0m cho vi\u1ec7c chuy\u1ec3n \u0111\u1ebfn kh\u00e1ch s\u1ea1n kh\u00e1c d\u1ec5 d\u00e0ng v\u00e0 su\u00f4n s\u1ebb nh\u1ea5t c\u00f3 th\u1ec3.\n <\/p>\n

      3. T\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n cho nh\u00e2n vi\u00ean<\/h3>\n

      \n Th\u00f4ng th\u01b0\u1eddng, ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng ho\u1eb7c ng\u01b0\u1eddi qu\u1ea3n l\u00fd doanh thu quy\u1ebft \u0111\u1ecbnh
      \n khi n\u00e0o n\u00ean qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> cho kh\u00e1ch s\u1ea1n. Nh\u01b0ng ch\u00ednh
      \n nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n l\u00e0 ng\u01b0\u1eddi ph\u1ea3i n\u00f3i v\u1edbi kh\u00e1ch du l\u1ecbch r\u1eb1ng h\u1ecd \u0111ang b\u1ecb chuy\u1ec3n
      \n \u0111i.\n <\/p>\n

      \n \u0110i\u1ec1u \u0111\u00f3 kh\u00f4ng th\u00fa v\u1ecb cho nh\u00f3m l\u1ec5 t\u00e2n c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 th\u1ec3 tr\u1edf n\u00ean kh\u00e1 c\u0103ng th\u1eb3ng
      \n t\u00f9y thu\u1ed9c v\u00e0o ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch. Gi\u1eef \u0111i\u1ec1u n\u00e0y \u1edf m\u1ee9c t\u1ed1i thi\u1ec3u b\u1eb1ng c\u00e1ch s\u1eed
      \n d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee9c
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> t\u1ed1i \u01b0u v\u00e0 tr\u00e1nh v\u01b0\u1ee3t qu\u00e1 m\u1ee9c \u0111\u00f3.\n <\/p>\n

      \n \"Group\n <\/div>\n

      \n S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p nh\u01b0 c\u00e1c gi\u1ea3i ph\u00e1p qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>
      \n cho kh\u00e1ch s\u1ea1n
      \n <\/h3>\n

      \n M\u1eb7c d\u00f9 c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd chi\u1ebfn l\u01b0\u1ee3c
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> c\u1ee7a b\u1ea1n theo c\u00e1ch th\u1ee7 c\u00f4ng, nh\u01b0ng \u0111i\u1ec1u
      \n \u0111\u00f3 s\u1ebd t\u1ed1n qu\u00e1 nhi\u1ec1u th\u1eddi gian trong ng\u00e0y c\u1ee7a b\u1ea1n. Thay v\u00e0o \u0111\u00f3, h\u00e3y t\u1eadn d\u1ee5ng
      \n c\u00e1c c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n sau \u0111\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 c\u1ea3i thi\u1ec7n k\u1ebft
      \n qu\u1ea3 c\u1ee7a b\u1ea1n.\n <\/p>\n

      \n M\u1ed9t channel manager<\/b> l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd cho ph\u00e9p c\u1eadp nh\u1eadt h\u00e0ng t\u1ed3n
      \n kho theo th\u1eddi gian th\u1ef1c v\u00e0 c\u00e1c \u0111\u1eb7t ph\u00f2ng m\u1edbi \u0111\u01b0\u1ee3c \u0111\u1ea9y gi\u1eefa t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh
      \n b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u00e0 H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n (PMS) c\u1ee7a b\u1ea1n. N\u00f3 c\u0169ng cho
      \n ph\u00e9p b\u1ea1n ki\u1ec3m so\u00e1t c\u00e1c k\u00eanh ph\u00e2n ph\u1ed1i c\u1ee7a m\u00ecnh v\u00e0 \u0111\u1eb7t gi\u1edbi h\u1ea1n
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span>, \u0111\u1ea3m b\u1ea3o b\u1ea1n kh\u00f4ng bao gi\u1edd b\u00e1n qu\u00e1 m\u1ee9c
      \n tho\u1ea3i m\u00e1i c\u1ee7a m\u00ecnh.\n <\/p>\n

      \n M\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p thanh to\u00e1n t\u00edch h\u1ee3p<\/b>
      \n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch b\u1eb1ng c\u00e1ch cho ph\u00e9p h\u1ecd \u0111\u1eb7t ph\u00f2ng, \u0111\u1ea3m
      \n b\u1ea3o ho\u1eb7c th\u1eadm ch\u00ed tr\u1ea3 tr\u01b0\u1edbc c\u00e1c \u0111\u1eb7t ph\u00f2ng c\u1ee7a h\u1ecd tr\u1ef1c ti\u1ebfp qua trang web c\u1ee7a
      \n b\u1ea1n, t\u0103ng s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn, gi\u1ea3m r\u1ee7i ro h\u1ee7y ph\u00f2ng v\u00e0o ph\u00fat
      \n cu\u1ed1i cho b\u1ea1n bi\u1ebft c\u00e1ch tr\u00e1nh
      \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.\n <\/p>\n

      \n M\u1ed9t n\u1ec1n t\u1ea3ng kinh doanh th\u00f4ng minh<\/b> cho ph\u00e9p b\u1ea1n \u0111i s\u00e2u v\u00e0o d\u1eef li\u1ec7u c\u1ee7a
      \n kh\u00e1ch s\u1ea1n, kh\u00e1m ph\u00e1 c\u00e1c m\u00f4 h\u00ecnh v\u1eafng m\u1eb7t, h\u1ee7y ph\u00f2ng, \u1edf qu\u00e1 h\u1ea1n v\u00e0 kh\u1edfi h\u00e0nh
      \n s\u1edbm. B\u1eb1ng c\u00e1ch hi\u1ec3u nh\u1eefng xu h\u01b0\u1edbng n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng
      \n su\u1ed1t v\u1ec1 gi\u1edbi h\u1ea1n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> an to\u00e0n.\n <\/p>\n

      \n N\u1ec1n t\u1ea3ng SiteMinder cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 n\u00e0y v\u00e0 h\u01a1n th\u1ebf n\u1eefa, cung c\u1ea5p cho b\u1ea1n
      \n m\u1ed9t gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. D\u01b0\u1edbi
      \n \u0111\u00e2y l\u00e0 ba \u0111\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb ch\u00ednh c\u1ee7a n\u1ec1n t\u1ea3ng SiteMinder:\n <\/p>\n

        \n
      • \n Ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp h\u1ee3p l\u00fd<\/b>: N\u1ec1n t\u1ea3ng SiteMinder t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7
        \n th\u1ed1ng hi\u1ec7n c\u00f3 c\u1ee7a b\u1ea1n, cung c\u1ea5p m\u1ed9t lu\u1ed3ng d\u1eef li\u1ec7u li\u1ec1n m\u1ea1ch v\u00e0 cho ph\u00e9p qu\u1ea3n
        \n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c \u0111\u1eb7t ph\u00f2ng, h\u00e0ng t\u1ed3n kho v\u00e0 chi\u1ebfn l\u01b0\u1ee3c
        \n qu\u00e1 t\u1ea3i ph\u00f2ng<\/span> c\u1ee7a b\u1ea1n.\n <\/li>\n
      • \n C\u00e1c quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<\/b>: V\u1edbi c\u00e1c c\u00f4ng c\u1ee5 Kinh doanh Th\u00f4ng minh
        \n c\u1ee7a SiteMinder, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c
        \n quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t gi\u00fap t\u1ed1i \u01b0u h\u00f3a doanh thu v\u00e0 c\u00f4ng su\u1ea5t c\u1ee7a b\u1ea1n.\n <\/li>\n
      • \n Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c n\u00e2ng cao<\/b>: C\u00f4ng c\u1ee5 \u0110\u1eb7t ph\u00f2ng Web c\u1ee7a
        \n SiteMinder kh\u00f4ng ch\u1ec9 s\u1eafp x\u1ebfp h\u1ee3p l\u00fd quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng cho kh\u00e1ch c\u1ee7a b\u1ea1n m\u00e0
        \n c\u00f2n cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p thanh to\u00e1n t\u00edch h\u1ee3p, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a
        \n kh\u00e1ch v\u00e0 t\u0103ng s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn.\n <\/li>\n<\/ul>\n

        \n B\u1ea1n c\u00f3 quan t\u00e2m \u0111\u1ebfn c\u00e1ch m\u1ed9t n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i kh\u00e1ch s\u1ea1n nh\u01b0 SiteMinder gi\u00fap
        \n b\u1ea1n ki\u1ec3m so\u00e1t v\u00e0 qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng c\u1ee7a m\u00ecnh hi\u1ec7u qu\u1ea3 h\u01a1n kh\u00f4ng?\n <\/p>\n

        \n \"Travel\n <\/div>\n","protected":false},"excerpt":{"rendered":"

        Qu\u00e1 T\u1ea3i Ph\u00f2ng Kh\u00e1ch S\u1ea1n: Chi\u1ebfn L\u01b0\u1ee3c, Gi\u1ea3i Ph\u00e1p & Ch\u00ednh S\u00e1ch Gi\u1edbi thi\u1ec7u v\u1ec1 qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n Qu\u00e1 t\u1ea3i ph\u00f2ng kh\u00e1ch s\u1ea1n l\u00e0 t\u00ecnh tr\u1ea1ng ph\u1ed5 bi\u1ebfn trong ng\u00e0nh kh\u00e1ch s\u1ea1n, khi m\u1ed9t kh\u00e1ch s\u1ea1n b\u00e1n nhi\u1ec1u ph\u00f2ng h\u01a1n s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng th\u1ef1c t\u1ebf m\u00e0 h\u1ecd c\u00f3. \u0110\u00e2y l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c […]<\/p>\n","protected":false},"author":1,"featured_media":447905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-447929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=447929"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447929\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/447905"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=447929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=447929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=447929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}