{"id":447853,"date":"2025-03-06T06:37:24","date_gmt":"2025-03-06T06:37:24","guid":{"rendered":"https:\/\/otavietnam.com\/khach-du-lich-so-bao-cao-xu-huong-va-cong-nghe-tu-siteminder\/"},"modified":"2025-03-06T06:37:24","modified_gmt":"2025-03-06T06:37:24","slug":"khach-du-lich-so-bao-cao-xu-huong-va-cong-nghe-tu-siteminder","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/khach-du-lich-so-bao-cao-xu-huong-va-cong-nghe-tu-siteminder\/","title":{"rendered":"Kh\u00e1ch du l\u1ecbch s\u1ed1: B\u00e1o c\u00e1o xu h\u01b0\u1edbng v\u00e0 c\u00f4ng ngh\u1ec7 t\u1eeb SiteMinder"},"content":{"rendered":"<h1>B\u00e1o C\u00e1o S\u1ef1 Thay \u0110\u1ed5i c\u1ee7a Kh\u00e1ch Du L\u1ecbch Trong Th\u1eddi \u0110\u1ea1i S\u1ed1: Ph\u00e2n T\u00edch t\u1eeb SiteMinder<\/h1>\n<div>\n<h2>Gi\u1edbi Thi\u1ec7u v\u1ec1 Kh\u00e1ch Du L\u1ecbch Th\u1eddi \u0110\u1ea1i S\u1ed1<\/h2>\n<p>\n      Ng\u00e0y nay, h\u00e0nh vi v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch du l\u1ecbch g\u1eafn li\u1ec1n v\u1edbi tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn c\u1ee7a h\u1ecd trong c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c c\u1ee7a cu\u1ed9c s\u1ed1ng, bao g\u1ed3m c\u00e1ch h\u1ecd giao d\u1ecbch ng\u00e2n h\u00e0ng, mua s\u1eafm v\u00e0 \u0103n u\u1ed1ng. S\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c thi\u1ebft b\u1ecb s\u1ed1 \u0111ang \u0111\u1ecbnh h\u00ecnh l\u1ea1i ng\u00e0nh du l\u1ecbch, \u0111\u00f2i h\u1ecfi c\u00e1c doanh nghi\u1ec7p ph\u1ea3i th\u00edch \u1ee9ng \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a <strong>kh\u00e1ch du l\u1ecbch s\u1ed1<\/strong>.\n    <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/mat-chu-o-mom-chu-a-truoc-7-khach-san-doc-dao-nhat-the-gioi-5-1-2018-5-e1546656990751.jpg\" alt=\"Kh\u00e1ch du l\u1ecbch s\u1ed1 v\u00e0 s\u1ef1 thay \u0111\u1ed5i trong h\u00e0nh vi\" width=\"100%\" \/>\n  <\/div>\n<div>\n<h2>S\u1ef1 Tr\u1ed7i D\u1eady c\u1ee7a N\u1ec1n T\u1ea3ng S\u1ed1 trong Vi\u1ec7c T\u00ecm Ki\u1ebfm Ch\u1ed7 \u1ede<\/h2>\n<p>\n      Tr\u00ean to\u00e0n c\u1ea7u, kh\u00e1ch du l\u1ecbch ng\u00e0y nay c\u00f3 kh\u1ea3 n\u0103ng b\u1eaft \u0111\u1ea7u qu\u00e1 tr\u00ecnh nghi\u00ean c\u1ee9u ch\u1ed7 \u1edf c\u1ee7a h\u1ecd tr\u00ean c\u00e1c c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm cao h\u01a1n g\u1ea5p hai l\u1ea7n r\u01b0\u1ee1i so v\u1edbi vi\u1ec7c th\u00f4ng qua b\u1ea1n b\u00e8. T\u1ea1i Th\u00e1i Lan, con s\u1ed1 n\u00e0y th\u1eadm ch\u00ed c\u00f2n cao h\u01a1n, g\u1ea5p n\u0103m l\u1ea7n. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y <strong>n\u1ec1n t\u1ea3ng s\u1ed1<\/strong> \u0111\u00e3 tr\u1edf th\u00e0nh k\u00eanh ch\u00ednh \u0111\u1ec3 kh\u00e1m ph\u00e1 c\u00e1c l\u1ef1a ch\u1ecdn l\u01b0u tr\u00fa.\n    <\/p>\n<h3>C\u00f4ng C\u1ee5 T\u00ecm Ki\u1ebfm: K\u00eanh Nghi\u00ean C\u1ee9u H\u00e0ng \u0110\u1ea7u<\/h3>\n<p>\n      V\u1edbi s\u1ef1 b\u00f9ng n\u1ed5 c\u1ee7a d\u1eef li\u1ec7u, <strong>kh\u00e1ch du l\u1ecbch s\u1ed1<\/strong> \u0111ang t\u00ecm \u0111\u1ebfn c\u00e1c n\u1ec1n t\u1ea3ng to\u00e0n c\u1ea7u \u0111\u1ec3 cung c\u1ea5p c\u00e1c l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, thay v\u00ec d\u1ef1a v\u00e0o b\u1ea1n b\u00e8 v\u00e0 th\u01b0\u01a1ng hi\u1ec7u. Theo b\u00e1o c\u00e1o, 36% kh\u00e1ch du l\u1ecbch \u00dac b\u1eaft \u0111\u1ea7u nghi\u00ean c\u1ee9u qua c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm, ti\u1ebfp theo l\u00e0 Anh v\u00e0 Ph\u00e1p.\n    <\/p>\n<h3>Vai Tr\u00f2 c\u1ee7a C\u00e1c \u0110\u1ea1i L\u00fd Du L\u1ecbch Tr\u1ef1c Tuy\u1ebfn (OTA)<\/h3>\n<p>\n      Trong khi \u0111\u00f3, kh\u00e1ch du l\u1ecbch \u00dd (32%) c\u00f3 xu h\u01b0\u1edbng b\u1eaft \u0111\u1ea7u nghi\u00ean c\u1ee9u th\u00f4ng qua c\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn (OTA), trang web ho\u1eb7c \u1ee9ng d\u1ee5ng c\u1ee5 th\u1ec3, ti\u1ebfp theo l\u00e0 T\u00e2y Ban Nha (29%) v\u00e0 Trung Qu\u1ed1c (28%). \u0110i\u1ec1u n\u00e0y cho th\u1ea5y s\u1ef1 kh\u00e1c bi\u1ec7t trong th\u00f3i quen t\u00ecm ki\u1ebfm th\u00f4ng tin gi\u1eefa c\u00e1c qu\u1ed1c gia.\n    <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/2137335_e9c334edc1293959ac7abba1b8dfd500.jpg\" alt=\"Bi\u1ec3u \u0111\u1ed3 so s\u00e1nh k\u00eanh nghi\u00ean c\u1ee9u ch\u1ed7 \u1edf\" width=\"100%\" \/><\/p>\n<h3>\u1ea2nh H\u01b0\u1edfng C\u1ee7a M\u1ea1ng X\u00e3 H\u1ed9i<\/h3>\n<p>\n      <a href=\"#\">M\u1ea1ng x\u00e3 h\u1ed9i<\/a> ti\u1ebfp t\u1ee5c th\u00e2m nh\u1eadp s\u00e2u h\u01a1n v\u00e0o ng\u00e0nh du l\u1ecbch. M\u1eb7c d\u00f9 ch\u1ec9 c\u00f3 kho\u1ea3ng 1\/10 kh\u00e1ch du l\u1ecbch b\u1eaft \u0111\u1ea7u t\u00ecm ki\u1ebfm ch\u1ed7 \u1edf tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, nh\u01b0ng vi\u1ec7c s\u1eed d\u1ee5ng <a href=\"#\">m\u1ea1ng x\u00e3 h\u1ed9i<\/a> \u0111\u00e3 t\u0103ng l\u00ean tr\u00ean to\u00e0n c\u1ea7u k\u1ec3 t\u1eeb n\u0103m ngo\u00e1i, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi th\u1ebf h\u1ec7 X.\n    <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/uploaded-thanhthuybna-2023_05_12-_biosphere-at-treehotel-big-5-4882-7822.jpg\" alt=\"\u1ea2nh h\u01b0\u1edfng c\u1ee7a m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh du l\u1ecbch\" width=\"100%\" \/>\n  <\/div>\n<div>\n<h2>S\u1ef1 Ch\u1ea5p Nh\u1eadn Tr\u00ed Tu\u1ec7 Nh\u00e2n T\u1ea1o (AI) c\u1ee7a Kh\u00e1ch Du L\u1ecbch Tr\u1ebb Tu\u1ed5i<\/h2>\n<h3>\u1ee8ng D\u1ee5ng AI trong Ng\u00e0nh Du L\u1ecbch<\/h3>\n<p>\n      H\u01a1n 50% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t n\u0103m nay &#8220;c\u00f3 kh\u1ea3 n\u0103ng&#8221; ho\u1eb7c &#8220;r\u1ea5t c\u00f3 kh\u1ea3 n\u0103ng&#8221; s\u1eed d\u1ee5ng AI \u0111\u1ec3 t\u1ea1o ra c\u00e1c \u0111\u1ec1 xu\u1ea5t ch\u1ed7 \u1edf &#8211; m\u1ed9t con s\u1ed1 t\u0103ng l\u00ean 68% \u1edf th\u1ebf h\u1ec7 Millennials, cho th\u1ea5y qu\u1ef9 \u0111\u1ea1o ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a c\u00f4ng ngh\u1ec7 n\u00e0y.\n    <\/p>\n<p>\n      Tuy nhi\u00ean, trong khi kh\u00e1ch du l\u1ecbch tr\u1ebb tu\u1ed5i (c\u00f9ng v\u1edbi kh\u00e1ch du l\u1ecbch \u1ea4n \u0110\u1ed9, Indonesia v\u00e0 Trung Qu\u1ed1c) s\u1eb5n s\u00e0ng s\u1eed d\u1ee5ng AI, th\u00ec kh\u00e1ch du l\u1ecbch l\u1edbn tu\u1ed5i h\u01a1n, s\u1ed1ng b\u00ean ngo\u00e0i trung t\u00e2m th\u00e0nh ph\u1ed1 \u1edf \u0110\u1ee9c, Ph\u00e1p v\u00e0 Anh, c\u1ea7n \u0111\u01b0\u1ee3c thuy\u1ebft ph\u1ee5c h\u01a1n. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 m\u1ee9c \u0111\u1ed9 ch\u1ea5p nh\u1eadn c\u00f4ng ngh\u1ec7 gi\u1eefa c\u00e1c nh\u00f3m tu\u1ed5i v\u00e0 khu v\u1ef1c \u0111\u1ecba l\u00fd.\n    <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/2931460weirdhotel20160401120656q75dx2400yu0r1g0c1531412983728bb1040f9d61531909780_HNFH.jpg\" alt=\"Bi\u1ec3u \u0111\u1ed3 m\u1ee9c \u0111\u1ed9 s\u1eb5n s\u00e0ng s\u1eed d\u1ee5ng AI c\u1ee7a kh\u00e1ch du l\u1ecbch\" width=\"100%\" \/><\/p>\n<h3>Gi\u1ea3i Ph\u00e1p Th\u00f4ng Minh: T\u1ef1 \u0110\u1ed9ng H\u00f3a v\u00e0 Chatbot<\/h3>\n<p>\n      Kh\u00e1ch du l\u1ecbch ng\u00e0y nay ng\u00e0y c\u00e0ng c\u1edfi m\u1edf h\u01a1n v\u1edbi vi\u1ec7c c\u00e1c nh\u00e0 cung c\u1ea5p ch\u1ed7 \u1edf h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng trong 12 th\u00e1ng qua, khi c\u00e1c gi\u1ea3i ph\u00e1p th\u00f4ng minh \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng ch\u00fang tr\u1edf n\u00ean b\u00ecnh th\u01b0\u1eddng h\u01a1n. Hai v\u00ed d\u1ee5 l\u00e0 th\u00e1i \u0111\u1ed9 thay \u0111\u1ed5i d\u1ea7n d\u1ea7n \u0111\u1ed1i v\u1edbi c\u1ea3 vi\u1ec7c t\u1ef1 \u0111\u1ed9ng check-in v\u00e0 chatbot tr\u00ean trang web.\n    <\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/6281_13_khach_san_doc_nhat_vo_nhi_tren_the_gioi_duoc_hi_04230801062019.jpg\" alt=\"Bi\u1ec3u \u0111\u1ed3 s\u1ef1 ch\u1ea5p nh\u1eadn gi\u1ea3i ph\u00e1p th\u00f4ng minh c\u1ee7a kh\u00e1ch du l\u1ecbch\" width=\"100%\" \/>\n  <\/div>\n<div>\n<h2>S\u1ef1 Nh\u1ea1y C\u1ea3m V\u1edbi Tr\u1ea3i Nghi\u1ec7m S\u1ed1 K\u00e9m Ch\u1ea5t L\u01b0\u1ee3ng<\/h2>\n<p>\n      B\u1ea3o m\u1eadt v\u00e0 tr\u1ea3i nghi\u1ec7m s\u1ed1 li\u1ec1n m\u1ea1ch hi\u1ec7n l\u00e0 nh\u1eefng \u01b0u ti\u00ean l\u1edbn h\u01a1n \u0111\u1ed1i v\u1edbi kh\u00e1ch du l\u1ecbch ng\u00e0y nay, v\u00ec h\u1ecd d\u00e0nh nhi\u1ec1u th\u1eddi gian tr\u1ef1c tuy\u1ebfn h\u01a1n v\u00e0 ti\u1ebfp x\u00fac v\u1edbi s\u1ef1 b\u00f9ng n\u1ed5 c\u1ee7a c\u00e1c tr\u00f2 gian l\u1eadn. M\u1ed9t quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng v\u00e0 thanh to\u00e1n d\u1ec5 d\u00e0ng v\u00e0 an to\u00e0n l\u00e0 kh\u00eda c\u1ea1nh quan tr\u1ecdng nh\u1ea5t c\u1ee7a trang web ch\u1ed7 \u1edf, trong khi vi\u1ec7c b\u1ecf d\u1edf \u0111\u1eb7t ph\u00f2ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf th\u1ebf h\u1ec7 Z v\u00e0 Millennials, l\u00e0 r\u1ea5t ph\u1ed5 bi\u1ebfn.\n    <\/p>\n<h3>Nguy C\u01a1 B\u1ecf D\u1edf \u0110\u1eb7t Ph\u00f2ng Tr\u1ef1c Tuy\u1ebfn<\/h3>\n<p>\n      \u0110i\u1ec1u quan tr\u1ecdng l\u00e0, h\u01a1n 1 trong 2 kh\u00e1ch du l\u1ecbch \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh kh\u00f4ng ti\u1ebfn h\u00e0nh \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn v\u00ec tr\u1ea3i nghi\u1ec7m x\u1ea5u, t\u0103ng l\u00ean g\u1ea7n 3 trong 4 \u1edf th\u1ebf h\u1ec7 Z. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn m\u01b0\u1ee3t m\u00e0, th\u00e2n thi\u1ec7n v\u00e0 an to\u00e0n.\n    <\/p>\n<h3>Nguy\u00ean Nh\u00e2n D\u1eabn \u0110\u1ebfn Tr\u1ea3i Nghi\u1ec7m S\u1ed1 K\u00e9m<\/h3>\n<p>\n      C\u00e1c y\u1ebfu t\u1ed1 d\u1eabn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m s\u1ed1 k\u00e9m c\u00f3 th\u1ec3 bao g\u1ed3m:\n    <\/p>\n<ul>\n<li>Giao di\u1ec7n trang web ph\u1ee9c t\u1ea1p, kh\u00f3 \u0111i\u1ec1u h\u01b0\u1edbng<\/li>\n<li>Quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng r\u01b0\u1eddm r\u00e0, m\u1ea5t th\u1eddi gian<\/li>\n<li>Thi\u1ebfu th\u00f4ng tin chi ti\u1ebft v\u1ec1 ch\u1ed7 \u1edf<\/li>\n<li>V\u1ea5n \u0111\u1ec1 b\u1ea3o m\u1eadt, thi\u1ebfu tin c\u1eady<\/li>\n<li>T\u1ed1c \u0111\u1ed9 t\u1ea3i trang ch\u1eadm<\/li>\n<\/ul><\/div>\n<div>\n<h2>S\u1ef1 M\u1ea5t C\u00e2n B\u1eb1ng \u0110\u1ed5i M\u1edbi Trong Ng\u00e0nh L\u01b0u Tr\u00fa<\/h2>\n<p>\n      M\u1ed9t ph\u00e1t hi\u1ec7n c\u01a1 b\u1ea3n t\u1eeb b\u00e1o c\u00e1o l\u00e0, t\u1eeb quan \u0111i\u1ec3m c\u00f4ng ngh\u1ec7, <a href=\"#\">ng\u00e0nh l\u01b0u tr\u00fa<\/a> \u0111ang b\u1ecb c\u00e1c ng\u00e0nh kh\u00e1c b\u1ecf l\u1ea1i ph\u00eda sau. C\u00f3 m\u1ed9t s\u1ef1 m\u1ea5t c\u00e2n b\u1eb1ng \u0111\u1ed5i m\u1edbi hi\u1ec7n \u0111ang ch\u1ee9ng ki\u1ebfn c\u00e1c nh\u00e0 cung c\u1ea5p ch\u1ed7 \u1edf kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u v\u1ec1 tr\u1ea3i nghi\u1ec7m d\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7, \u0111\u1eb7c bi\u1ec7t l\u00e0 t\u1eeb kh\u00e1ch du l\u1ecbch tr\u1ebb tu\u1ed5i ng\u00e0y nay.\n    <\/p>\n<h3>S\u1ef1 C\u1ea7n Thi\u1ebft C\u1ee7a Vi\u1ec7c \u0110\u1ea7u T\u01b0 v\u00e0o C\u00f4ng Ngh\u1ec7<\/h3>\n<p>\n      \u0110\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a <strong>kh\u00e1ch du l\u1ecbch s\u1ed1<\/strong>, c\u00e1c nh\u00e0 cung c\u1ea5p ch\u1ed7 \u1edf c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0:\n    <\/p>\n<ul>\n<li>H\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn hi\u1ec7n \u0111\u1ea1i<\/li>\n<li>\u1ee8ng d\u1ee5ng di \u0111\u1ed9ng th\u00e2n thi\u1ec7n<\/li>\n<li>Chatbot h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/li>\n<li>C\u00f4ng ngh\u1ec7 th\u1ef1c t\u1ebf \u1ea3o (VR) v\u00e0 th\u1ef1c t\u1ebf t\u0103ng c\u01b0\u1eddng (AR)<\/li>\n<li>Gi\u1ea3i ph\u00e1p thanh to\u00e1n an to\u00e0n v\u00e0 \u0111a d\u1ea1ng<\/li>\n<\/ul><\/div>\n<div>\n<h2>L\u1eddi Khuy\u00ean T\u1eeb Chuy\u00ean Gia<\/h2>\n<blockquote>\n<p>\n        Trong th\u1eddi \u0111\u1ea1i ng\u00e0y nay, du l\u1ecbch v\u00e0 c\u00f4ng ngh\u1ec7 \u0111\u00e3 tr\u1edf n\u00ean g\u1eafn b\u00f3 ch\u1eb7t ch\u1ebd v\u1edbi nhau. Kh\u00e1ch du l\u1ecbch \u0111ang d\u1ef1a v\u00e0o thi\u1ebft b\u1ecb c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u \u0111\u1ebfn c\u00e1c \u0111\u1eb7t ph\u00f2ng v\u00e0 m\u1ecdi th\u1ee9 \u1edf gi\u1eefa, khi\u1ebfn cho vi\u1ec7c ng\u01b0\u1eddi b\u00e1n cung c\u1ea5p tr\u1ea3i nghi\u1ec7m k\u1ef9 thu\u1eadt s\u1ed1 li\u1ec1n m\u1ea1ch tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft.\n      <\/p>\n<p>\n        \u0110\u1eb7c bi\u1ec7t, thanh to\u00e1n d\u1ec5 d\u00e0ng v\u00e0 an to\u00e0n \u0111\u00e3 tr\u1edf th\u00e0nh \u0111i\u1ec1u kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi kh\u00e1ch du l\u1ecbch v\u00e0 \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00e1c doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 ph\u00e1t hi\u1ec7n c\u1ee7a SiteMinder r\u1eb1ng quy tr\u00ecnh \u0111\u1eb7t ph\u00f2ng v\u00e0 thanh to\u00e1n d\u1ec5 d\u00e0ng v\u00e0 an to\u00e0n l\u00e0 kh\u00eda c\u1ea1nh quan tr\u1ecdng nh\u1ea5t c\u1ee7a trang web ch\u1ed7 \u1edf, m\u1ed9t b\u00e1o c\u00e1o g\u1ea7n \u0111\u00e2y c\u1ee7a Stripe ki\u1ec3m tra thanh to\u00e1n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed cho th\u1ea5y ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho bi\u1ebft l\u00fd do h\u00e0ng \u0111\u1ea7u khi\u1ebfn h\u1ecd c\u1ea3m nh\u1eadn ti\u00eau c\u1ef1c v\u1ec1 m\u1ed9t doanh nghi\u1ec7p l\u00e0 n\u1ebfu trang web c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3 kh\u00f4ng c\u1ea3m th\u1ea5y an to\u00e0n ho\u1eb7c \u0111\u00e1ng tin c\u1eady. Cho r\u1eb1ng c\u00e1c \u0111\u1ec1 xu\u1ea5t truy\u1ec1n mi\u1ec7ng c\u00f3 gi\u00e1 tr\u1ecb nh\u01b0 th\u1ebf n\u00e0o trong th\u1ebf gi\u1edbi du l\u1ecbch, vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m thanh to\u00e1n an to\u00e0n v\u00e0 li\u1ec1n m\u1ea1ch l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c doanh nghi\u1ec7p c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.\n      <\/p>\n<\/blockquote><\/div>\n<div>\n<h2>M\u1ee9c \u0110\u1ed9 S\u1eb5n S\u00e0ng S\u1eed D\u1ee5ng C\u00f4ng Ngh\u1ec7 C\u1ee7a Kh\u00e1ch Du L\u1ecbch<\/h2>\n<p>\n      Trong khi 67% s\u1eb5n s\u00e0ng s\u1eed d\u1ee5ng th\u1ef1c t\u1ebf t\u0103ng c\u01b0\u1eddng (AR) v\u00e0 th\u1ef1c t\u1ebf \u1ea3o (VR) \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch ho\u1eb7c tr\u1ea3i nghi\u1ec7m ch\u1ed7 \u1edf c\u1ee7a h\u1ecd, ch\u1ec9 16% s\u1eb5n s\u00e0ng \u0111\u1ec3 AR\/VR thay th\u1ebf m\u1ed9t k\u1ef3 ngh\u1ec9 th\u1ef1c t\u1ebf. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y kh\u00e1ch du l\u1ecbch v\u1eabn coi tr\u1ecdng tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf v\u00e0 c\u00f4ng ngh\u1ec7 ch\u1ec9 n\u00ean \u0111\u00f3ng vai tr\u00f2 h\u1ed7 tr\u1ee3 v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m \u0111\u00f3.\n    <\/p>\n<hr \/><\/div>\n<div>\n<h3>K\u1ebft Lu\u1eadn<\/h3>\n<p>\n      B\u00e1o c\u00e1o c\u1ee7a SiteMinder \u0111\u00e3 l\u00e0m n\u1ed5i b\u1eadt s\u1ef1 thay \u0111\u1ed5i trong h\u00e0nh vi c\u1ee7a kh\u00e1ch du l\u1ecbch th\u1eddi \u0111\u1ea1i s\u1ed1. \u0110\u1ec3 th\u00e0nh c\u00f4ng trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh ng\u00e0y nay, c\u00e1c nh\u00e0 cung c\u1ea5p ch\u1ed7 \u1edf c\u1ea7n hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m s\u1ed1 li\u1ec1n m\u1ea1ch, an to\u00e0n v\u00e0 h\u1ea5p d\u1eabn. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu h\u00fat, gi\u1eef ch\u00e2n v\u00e0 t\u1ea1o d\u1ef1ng l\u00f2ng trung th\u00e0nh t\u1eeb <strong>kh\u00e1ch du l\u1ecbch s\u1ed1<\/strong>.\n    <\/p>\n<\/p><\/div>\n<div>\n<h3>T\u1eeb Kh\u00f3a SEO Li\u00ean Quan<\/h3>\n<ul>\n<li>Kh\u00e1ch du l\u1ecbch s\u1ed1<\/li>\n<li>Tr\u1ea3i nghi\u1ec7m du l\u1ecbch s\u1ed1<\/li>\n<li>C\u00f4ng ngh\u1ec7 trong du l\u1ecbch<\/li>\n<li>\u0110\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn<\/li>\n<li>AI trong du l\u1ecbch<\/li>\n<li>M\u1ea1ng x\u00e3 h\u1ed9i trong du l\u1ecbch<\/li>\n<li>SiteMinder<\/li>\n<li>B\u00e1o c\u00e1o du l\u1ecbch<\/li>\n<li>Xu h\u01b0\u1edbng du l\u1ecbch<\/li>\n<\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e1o C\u00e1o S\u1ef1 Thay \u0110\u1ed5i c\u1ee7a Kh\u00e1ch Du L\u1ecbch Trong Th\u1eddi \u0110\u1ea1i S\u1ed1: Ph\u00e2n T\u00edch t\u1eeb SiteMinder Gi\u1edbi Thi\u1ec7u v\u1ec1 Kh\u00e1ch Du L\u1ecbch Th\u1eddi \u0110\u1ea1i S\u1ed1 Ng\u00e0y nay, h\u00e0nh vi v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch du l\u1ecbch g\u1eafn li\u1ec1n v\u1edbi tr\u1ea3i nghi\u1ec7m tr\u1ef1c tuy\u1ebfn c\u1ee7a h\u1ecd trong c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c c\u1ee7a cu\u1ed9c s\u1ed1ng, bao [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":447790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-447853","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=447853"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447853\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/447790"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=447853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=447853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=447853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}