{"id":447712,"date":"2025-03-04T16:21:37","date_gmt":"2025-03-04T16:21:37","guid":{"rendered":"https:\/\/otavietnam.com\/bi-quyet-quan-ly-khach-san-thanh-cong-huong-dan-tu-chuyen-gia\/"},"modified":"2025-03-04T16:21:37","modified_gmt":"2025-03-04T16:21:37","slug":"bi-quyet-quan-ly-khach-san-thanh-cong-huong-dan-tu-chuyen-gia","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/bi-quyet-quan-ly-khach-san-thanh-cong-huong-dan-tu-chuyen-gia\/","title":{"rendered":"B\u00ed quy\u1ebft qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng: H\u01b0\u1edbng d\u1eabn t\u1eeb chuy\u00ean gia"},"content":{"rendered":"<div>\n<h1>B\u00ed quy\u1ebft qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n t\u1eeb chuy\u00ean gia<\/h1>\n<p>Ng\u00e0nh kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c c\u1ea1nh tranh v\u00e0 \u0111\u1ea7y th\u00e1ch th\u1ee9c. \u0110\u1ec3 <strong>qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/strong> th\u00e0nh c\u00f4ng, b\u1ea1n c\u1ea7n n\u1eafm v\u1eefng c\u00e1c b\u00ed quy\u1ebft v\u00e0 chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd chia s\u1ebb nh\u1eefng l\u1eddi khuy\u00ean h\u1eefu \u00edch t\u1eeb c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong ng\u00e0nh, gi\u00fap b\u1ea1n n\u00e2ng cao hi\u1ec7u su\u1ea5t, t\u0103ng doanh thu v\u00e0 x\u00e2y d\u1ef1ng danh ti\u1ebfng cho kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/defaultSearchThumb_new.png\" alt=\"M\u1eb9o qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n\" width=\"780\" height=\"auto\"><\/p>\n<h2>L\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n: Ch\u00fang l\u00e0 g\u00ec?<\/h2>\n<p>L\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n l\u00e0 nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc m\u00e0 c\u00e1c chuy\u00ean gia trong l\u0129nh v\u1ef1c kh\u00e1ch s\u1ea1n v\u00e0 d\u1ecbch v\u1ee5 t\u00edch l\u0169y \u0111\u01b0\u1ee3c trong su\u1ed1t th\u1eddi gian l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd. Nh\u1eefng ki\u1ebfn th\u1ee9c n\u00e0y sau \u0111\u00f3 \u0111\u01b0\u1ee3c truy\u1ec1n l\u1ea1i cho nh\u1eefng ng\u01b0\u1eddi m\u1edbi v\u00e0o ngh\u1ec1, nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb ch\u00fang.<\/p>\n<p>L\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n c\u00f3 nhi\u1ec1u h\u00ecnh th\u1ee9c: <strong>m\u1eb9o qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n<\/strong>, m\u1eb9o v\u1ec1 l\u00f2ng hi\u1ebfu kh\u00e1ch, m\u1eb9o d\u1ecdn ph\u00f2ng, m\u1eb9o t\u00e0i ch\u00ednh, m\u1eb9o b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb, v\u00e0 m\u1eb9o cho qu\u00e1n bar v\u00e0 nh\u00e0 h\u00e0ng t\u1ea1i ch\u1ed7, ch\u1ec9 l\u00e0 m\u1ed9t v\u00e0i v\u00ed d\u1ee5.<\/p>\n<p><strong>Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang ta s\u1ebd xem x\u00e9t m\u1ed9t v\u00e0i m\u1eb9o c\u00f3 gi\u00e1 tr\u1ecb nh\u1ea5t \u0111\u1ec3 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng, do c\u00e1c chuy\u00ean gia hi\u1ebfu kh\u00e1ch d\u00e0y d\u1eb7n kinh nghi\u1ec7m \u0111\u01b0a ra. V\u00e0 ch\u00fang t\u00f4i h\u1ee9a r\u1eb1ng b\u1ea1n s\u1ebd kh\u00e1m ph\u00e1 ra m\u1ed9t s\u1ed1 h\u00ecnh th\u1ee9c ki\u1ebfn th\u1ee9c m\u1edbi v\u00e0 h\u1eefu \u00edch, b\u1ea5t k\u1ec3 kinh nghi\u1ec7m kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 s\u00e2u r\u1ed9ng \u0111\u1ebfn \u0111\u00e2u.<\/strong><\/p>\n<h2>T\u1ea1i sao c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n c\u1ea7n l\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n<\/h2>\n<p>Kh\u00e1ch s\u1ea1n l\u00e0 t\u1ed5 ch\u1ee9c \u0111a di\u1ec7n nh\u1ea5t &#8211; theo m\u1ed9t s\u1ed1 c\u00e1ch, ch\u00fang c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem nh\u01b0 m\u1ed9t s\u1ed1 doanh nghi\u1ec7p kh\u00e1c nhau \u0111\u01b0\u1ee3c t\u1eadp h\u1ee3p d\u01b0\u1edbi m\u1ed9t m\u00e1i nh\u00e0.<\/p>\n<p>Ch\u1ec9 c\u1ea7n nh\u00ecn v\u00e0o m\u1ed9t lo\u1ea1t c\u00e1c c\u00f4ng nh\u00e2n kh\u00e1c nhau m\u00e0 m\u1ed9t kh\u00e1ch s\u1ea1n c\u1ee1 trung b\u00ecnh, t\u01b0\u01a1ng \u0111\u1ed1i ti\u00eau chu\u1ea9n c\u00f3 th\u1ec3 thu\u00ea: qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n, nh\u00e2n vi\u00ean h\u00e0nh ch\u00ednh, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, c\u00f4ng nh\u00e2n b\u1ea3o tr\u00ec, nh\u00e2n vi\u00ean d\u1ecdn ph\u00f2ng, nh\u00e2n vi\u00ean h\u01b0\u1edbng d\u1eabn, ng\u01b0\u1eddi gi\u1eef xe, ng\u01b0\u1eddi pha ch\u1ebf, nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5, \u0111\u1ea7u b\u1ebfp, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c tr\u1ebb em, v.v.<\/p>\n<p>Khi b\u1ea1n \u0111i\u1ec1u h\u00e0nh m\u1ed9t <strong>doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n<\/strong>, b\u1ea1n ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t lo\u1ea1t c\u00e1c tr\u00e1ch nhi\u1ec7m v\u00e0 nhi\u1ec7m v\u1ee5 r\u1ed9ng l\u1edbn, v\u00e0 c\u00f3 m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ecdi nhi\u1ec7m v\u1ee5 trong s\u1ed1 \u0111\u00f3. Nh\u01b0ng m\u1ed7i kh\u00e1ch s\u1ea1n l\u00e0 kh\u00e1c nhau, v\u00ec v\u1eady kh\u00f4ng c\u00f3 m\u1ed9t cu\u1ed1n s\u1ed5 tay duy nh\u1ea5t \u0111\u1ec3 l\u00e0m vi\u1ec7c. Tuy nhi\u00ean, b\u1ea1n c\u1ea7n ph\u1ea3i l\u00e0m vi\u1ec7c \u0111\u1ec3 hi\u1ec3u c\u00e1ch \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f3 l\u1ee3i nhu\u1eadn nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n<p>Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 t\u1ed1n th\u1eddi gian; b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng bi\u1ebft b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00e2u ho\u1eb7c kh\u00f4ng nh\u1eadn th\u1ee9c \u0111\u1ee7 v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c t\u00e0i nguy\u00ean kh\u00e1c nhau c\u00f3 s\u1eb5n cho b\u1ea1n.<\/p>\n<p>Nh\u1eadp l\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n. T\u1eeb l\u1eddi khuy\u00ean qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n cho c\u00e1c gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh \u0111\u1ebfn c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111\u00e1nh b\u00f3ng m\u1ed9t ly t\u1ea1i qu\u00e1n bar, khi b\u1ea1n thu th\u1eadp c\u00e1c m\u1eb9o v\u1ec1 l\u00f2ng hi\u1ebfu kh\u00e1ch t\u1eeb c\u00e1c chuy\u00ean gia trong l\u0129nh v\u1ef1c n\u00e0y, b\u1ea1n b\u1ecf qua giai \u0111o\u1ea1n th\u1eed nghi\u1ec7m v\u00e0 sai s\u00f3t t\u1ed1n th\u1eddi gian v\u00e0 \u0111i th\u1eb3ng \u0111\u1ebfn m\u1ed9t c\u00e1ch l\u00e0m t\u1ed1t h\u01a1n.<\/p>\n<p>\u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao ch\u00fang t\u00f4i \u0111\u00e3 t\u1ea1o blog n\u00e0y: \u0111\u1ec3 ch\u1ec9 cho b\u1ea1n \u0111i \u0111\u00fang h\u01b0\u1edbng v\u00e0 cho b\u1ea1n bi\u1ebft b\u1ea1n n\u00ean t\u00ecm ki\u1ebfm s\u1ef1 gi\u00fap \u0111\u1ee1 v\u00e0 l\u1eddi khuy\u00ean \u1edf \u0111\u00e2u.<\/p>\n<h2>L\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n \u0111\u1ec3 t\u0103ng tr\u01b0\u1edfng li\u00ean t\u1ee5c trong ng\u00e0nh<\/h2>\n<p>B\u1ea1n b\u1eaft \u0111\u1ea7u t\u00ecm ki\u1ebfm l\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n \u1edf \u0111\u00e2u? Ch\u1eafc ch\u1eafn, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 c\u1ea7n t\u00ecm ki\u1ebfm tr\u1ef1c tuy\u1ebfn, nh\u01b0ng \u0111i\u1ec1u n\u00e0y kh\u00f4ng mang l\u1ea1i l\u1ee3i th\u1ebf c\u1ea1nh tranh th\u1ef1c s\u1ef1, v\u00ec \u0111\u00e2y ch\u00ednh x\u00e1c l\u00e0 n\u01a1i \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n s\u1ebd b\u1eaft \u0111\u1ea7u t\u00ecm ki\u1ebfm c\u1ee7a h\u1ecd. Ngo\u00e0i ra c\u00f2n c\u00f3 nhi\u1ec1u m\u1eb9o h\u01a1n v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb h\u01a1n nh\u1eefng m\u1eb9o \u0111\u01b0\u1ee3c th\u1ea5y trong m\u1ed9t v\u00e0i k\u1ebft qu\u1ea3 \u0111\u1ea7u ti\u00ean tr\u00ean Google.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/art-and-science-hotel-bookings.jpg\" alt=\"T\u00ecm ki\u1ebfm l\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n\" width=\"780\" height=\"auto\"><\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, c\u00f3 r\u1ea5t nhi\u1ec1u n\u1ed9i dung chuy\u00ean bi\u1ec7t trong ng\u00e0nh kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n nhanh ch\u00f3ng h\u1ecdc h\u1ecfi v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c k\u1ef9 n\u0103ng ho\u1eb7c chi\u1ebfn thu\u1eadt m\u1edbi t\u1ea1i c\u01a1 s\u1edf c\u1ee7a b\u1ea1n.<\/p>\n<p>M\u1ed9t s\u1ed1 n\u01a1i b\u1ea1n n\u00ean t\u00ecm ngu\u1ed3n ki\u1ebfn th\u1ee9c n\u00e0y l\u00e0 th\u00f4ng qua:<\/p>\n<ul>\n<li>Blogs<\/li>\n<li>S\u00e1ch, s\u00e1ch \u0111i\u1ec7n t\u1eed v\u00e0 cheat sheet<\/li>\n<li>Infographics<\/li>\n<li>Podcasts<\/li>\n<li>Video v\u00e0 h\u1ed9i th\u1ea3o tr\u00ean web<\/li>\n<li>C\u00e1c cu\u1ed9c n\u00f3i chuy\u1ec7n v\u00e0 h\u1ed9i ngh\u1ecb<\/li>\n<li>C\u00e1c trang web th\u1ed1ng k\u00ea v\u00e0 d\u1eef li\u1ec7u<\/li>\n<li>Trung t\u00e2m h\u1ecdc t\u1eadp v\u00e0 \u0111\u00e0o t\u1ea1o<\/li>\n<li>C\u00f4ng c\u1ee5 v\u00e0 m\u1eabu<\/li>\n<\/ul>\n<p>Nh\u1eefng g\u00ec b\u1ea1n ch\u00fa \u00fd nh\u1ea5t c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o s\u1edf th\u00edch c\u00e1 nh\u00e2n c\u1ee7a b\u1ea1n v\u1ec1 c\u00e1ch b\u1ea1n h\u1ecdc t\u1ed1t nh\u1ea5t v\u00e0 nh\u1eefng g\u00ec b\u1ea1n th\u1ea5y h\u1ea5p d\u1eabn h\u01a1n. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi s\u1eb5n s\u00e0ng \u0111\u1ecdc h\u00e0ng gi\u1edd, trong khi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c th\u00edch c\u00e1ch ti\u1ebfp c\u1eadn ch\u1ec9 v\u00e0 k\u1ec3.<\/p>\n<p>H\u00e3y b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t s\u1ed1 v\u00ed d\u1ee5:<\/p>\n<h3>1. C\u00e1c b\u00e0i h\u1ecdc video v\u1ec1 kh\u00e1ch s\u1ea1n<\/h3>\n<p>Con ng\u01b0\u1eddi l\u00e0 nh\u1eefng \u0111\u1ed9ng v\u1eadt kh\u00e1 c\u1ea3m x\u00fac, v\u00ec v\u1eady lu\u00f4n t\u1ed1t \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng theo c\u00e1ch n\u00e0y. Ch\u00fang ta th\u01b0\u1eddng mu\u1ed1n \u0111\u1eb7t m\u1ed9t khu\u00f4n m\u1eb7t v\u00e0o m\u1ed9t gi\u1ecdng n\u00f3i v\u00e0 xem x\u00e9t r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi nh\u1edb 20% nh\u1eefng g\u00ec h\u1ecd nghe, 30% nh\u1eefng g\u00ec h\u1ecd th\u1ea5y, nh\u01b0ng 70% nh\u1eefng g\u00ec h\u1ecd nghe v\u00e0 th\u1ea5y, video l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 b\u1ea1n ti\u1ebfp thu th\u00f4ng tin.<\/p>\n<p>V\u1edbi r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 \u0111ang di\u1ec5n ra trong vi\u1ec7c ti\u1ebfp th\u1ecb m\u1ed9t doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n, n\u00f3 kh\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 kh\u00f3 hi\u1ec3u m\u1ed9t s\u1ed1 kh\u00e1i ni\u1ec7m m\u00e0 c\u00f2n r\u1ea5t t\u1ed1n th\u1eddi gian \u0111\u1ec3 nghi\u00ean c\u1ee9u v\u00e0 t\u00ecm hi\u1ec3u nh\u1eefng l\u1ef1a ch\u1ecdn t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea1n l\u00e0 g\u00ec. \u0110\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao xem video h\u01b0\u1edbng d\u1eabn c\u00f3 th\u1ec3 r\u1ea5t hi\u1ec7u qu\u1ea3. Th\u00f4ng th\u01b0\u1eddng, b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y c\u00e1c video tr\u00ean YouTube nhanh ch\u00f3ng v\u00e0 \u0111\u01a1n gi\u1ea3n, ho\u1eb7c cung c\u1ea5p cho b\u1ea1n m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan t\u1ed1t v\u1ec1 to\u00e0n b\u1ed9 k\u1ebf ho\u1ea1ch ti\u1ebfp th\u1ecb ho\u1eb7c m\u1ed9t \u0111\u1ecbnh ngh\u0129a v\u00e0 th\u1ea3o lu\u1eadn ng\u1eafn g\u1ecdn v\u1ec1 m\u1ed9t ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3.<\/p>\n<h3>2. TED Talks v\u1ec1 l\u00f2ng hi\u1ebfu kh\u00e1ch<\/h3>\n<p>M\u1ed9t s\u1ed1 video th\u00fa v\u1ecb nh\u1ea5t \u0111\u1ec3 xem l\u00e0 TED Talks v\u00ec ch\u00fang lu\u00f4n thu h\u00fat c\u00e1c chuy\u00ean gia, nh\u1eefng ng\u01b0\u1eddi bi\u1ebft h\u1ecd \u0111ang n\u00f3i v\u1ec1 \u0111i\u1ec1u g\u00ec. B\u1ea1n c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi r\u1ea5t nhi\u1ec1u t\u1eeb nh\u1eefng ng\u01b0\u1eddi \u0111\u1ed3ng nghi\u1ec7p th\u00e0nh c\u00f4ng nh\u1ea5t c\u1ee7a m\u00ecnh, nh\u1eefng ng\u01b0\u1eddi hi\u1ec3u nh\u1eefng g\u00ec b\u1ea1n \u0111ang tr\u1ea3i qua v\u00e0 nh\u1eefng g\u00ec b\u1ea1n \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n<p>M\u1eb7c d\u00f9 TED b\u1eaft \u0111\u1ea7u v\u00e0o n\u0103m 1984 nh\u01b0 m\u1ed9t h\u1ed9i ngh\u1ecb v\u1ec1 c\u00f4ng ngh\u1ec7, gi\u1ea3i tr\u00ed v\u00e0 thi\u1ebft k\u1ebf, nh\u01b0ng b\u00e2y gi\u1edd n\u00f3 bao g\u1ed3m h\u1ea7u h\u1ebft m\u1ecdi ch\u1ee7 \u0111\u1ec1 v\u00e0 \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c h\u00e0ng n\u0103m k\u1ec3 t\u1eeb n\u0103m 1990.<\/p>\n<p>TED thu h\u00fat c\u00e1c di\u1ec5n gi\u1ea3 chuy\u00ean gia trong nhi\u1ec1u l\u0129nh v\u1ef1c \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng b\u00e0i n\u00f3i chuy\u1ec7n m\u1ea1nh m\u1ebd, v\u1edbi m\u1ee5c ti\u00eau lan truy\u1ec1n nh\u1eefng \u00fd t\u01b0\u1edfng s\u00e1ng t\u1ea1o v\u00e0 c\u00f3 \u1ea3nh h\u01b0\u1edfng. Ti\u1ec1n \u0111\u1ec1 r\u1ea5t l\u00e0 thu h\u00fat nh\u1ea5t c\u00f3 th\u1ec3 v\u00e0 gi\u00fap \u0111\u1ee1 nh\u1eefng ng\u01b0\u1eddi tham d\u1ef1.<\/p>\n<p>Trong khi c\u00e1c cu\u1ed9c n\u00f3i chuy\u1ec7n c\u1ee7a TED li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn ng\u00e0nh kh\u00e1ch s\u1ea1n cho \u0111\u1ebfn nay v\u1eabn c\u00f2n th\u01b0a th\u1edbt, c\u00f3 m\u1ed9t s\u1ed1 cu\u1ed9c n\u00f3i chuy\u1ec7n n\u1ed5i b\u1eadt l\u00e0 r\u1ea5t h\u1eefu \u00edch cho c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 b\u00e0i n\u00f3i chuy\u1ec7n c\u1ee7a TED v\u1ec1 l\u00f2ng hi\u1ebfu kh\u00e1ch tuy\u1ec7t v\u1eddi d\u00e0nh cho c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n:<\/p>\n<h4>D\u1eef li\u1ec7u l\u1edbn l\u00e0 d\u1eef li\u1ec7u t\u1ed1t h\u01a1n<\/h4>\n<p>Di\u1ec5n gi\u1ea3: Kenneth Cukier<br \/>\nTh\u1eddi l\u01b0\u1ee3ng n\u00f3i chuy\u1ec7n: 16 ph\u00fat<\/p>\n<p>Trong b\u00e0i n\u00f3i chuy\u1ec7n n\u00e0y, Cukier ph\u00e2n t\u00edch ch\u00ednh x\u00e1c d\u1eef li\u1ec7u l\u1edbn l\u00e0 g\u00ec v\u00e0 l\u1ee3i \u00edch c\u1ee7a n\u00f3. \u00d4ng kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng d\u1eef li\u1ec7u l\u1edbn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e2n t\u00edch c\u00e1c xu h\u01b0\u1edbng v\u00e0 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u1eadp trung n\u1ed7 l\u1ef1c c\u1ee7a h\u1ecd v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u00ednh n\u0103ng m\u00e0 h\u1ecd bi\u1ebft kh\u00e1ch c\u1ee7a h\u1ecd s\u1ebd th\u00edch.<\/p>\n<p>Kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n d\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn cho d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd cung c\u1ea5p. V\u00ed d\u1ee5: cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00f4ng ngh\u1ec7 \u0111eo \u0111\u01b0\u1ee3c v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u c\u00f3 th\u1ec3 cho ph\u00e9p kh\u00e1ch s\u1ea1n hi\u1ec3u khi n\u00e0o l\u00e0 th\u1eddi gian nh\u1eadn v\u00e0 tr\u1ea3 ph\u00f2ng ph\u1ed5 bi\u1ebfn nh\u1ea5t, ho\u1eb7c khi n\u00e0o h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111i \u0111\u1ebfn h\u1ed3 b\u01a1i ho\u1eb7c \u0111\u1eb7t ph\u00f2ng \u0111\u1ec3 m\u00e1t-xa.\n<\/p>\n<h4>10 m\u1eb9o c\u00f4ng ngh\u1ec7 ti\u1ebft ki\u1ec7m th\u1eddi gian h\u00e0ng \u0111\u1ea7u<\/h4>\n<p>Di\u1ec5n gi\u1ea3: David Pogue<br \/>\nTh\u1eddi l\u01b0\u1ee3ng n\u00f3i chuy\u1ec7n: 6 ph\u00fat<\/p>\n<p>Nh\u01b0 ch\u00fang ta \u0111\u00e3 bi\u1ebft, th\u1eddi gian l\u00e0 qu\u00fd gi\u00e1 trong ng\u00e0nh kh\u00e1ch s\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m c\u00e0ng nhi\u1ec1u th\u1eddi gian th\u00ec d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n s\u1ebd c\u00e0ng t\u1ed1t h\u01a1n v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y doanh thu c\u00e0ng nhi\u1ec1u. Pogue n\u00f3i r\u1eb1ng c\u00f4ng ngh\u1ec7 n\u00ean \u0111\u01b0\u1ee3c xem nh\u01b0 m\u1ed9t th\u1ee9 c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a th\u1eddi gian c\u1ee7a b\u1ea1n, lo\u1ea1i b\u1ecf c\u00e1c quy tr\u00ecnh t\u1ed1n th\u1eddi gian m\u00e0 b\u1ea1n th\u01b0\u1eddng l\u00e0m th\u1ee7 c\u00f4ng.<\/p>\n<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 l\u1ee3i th\u1ebf l\u1edbn c\u1ee7a c\u00e1c h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. \u00d4ng ki\u1ec3m tra nh\u1eefng c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec7u qu\u1ea3 h\u01a1n \u1edf b\u00e0n l\u1ec5 t\u00e2n v\u00e0 trong ph\u00f2ng kh\u00e1ch s\u1ea1n, \u0111\u1ec3 kh\u00e1ch c\u1ee7a b\u1ea1n lu\u00f4n h\u00e0i l\u00f2ng v\u00e0 \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c n\u00e2ng cao.<\/p>\n<h4>\u0110i\u1ec1u g\u00ec ti\u1ebfp theo trong d\u1ecbch v\u1ee5 cho ng\u00e0nh kh\u00e1ch s\u1ea1n, m\u1ed9t n\u1ec1n v\u0103n h\u00f3a ch\u0103m s\u00f3c<\/h4>\n<p>Di\u1ec5n gi\u1ea3: Jan Smith<br \/>\nTh\u1eddi l\u01b0\u1ee3ng n\u00f3i chuy\u1ec7n: 16 ph\u00fat<\/p>\n<p>Duy tr\u00ec m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cao nh\u1ea5t qu\u00e1n l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e2n nh\u1eafc quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi m\u1ed9t doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n. Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 kh\u00f3 kh\u0103n khi nh\u00e2n vi\u00ean \u0111\u1ebfn v\u00e0 \u0111i &#8211; ho\u1eb7c kh\u00f4ng c\u00f3 \u0111am m\u00ea c\u1ea7n thi\u1ebft cho c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. M\u1ed9t s\u1ed1 s\u1ebd ho\u1ea1t \u0111\u1ed9ng qu\u00e1 m\u1ee9c, nh\u01b0ng m\u1ed9t s\u1ed1 s\u1ebd ho\u1ea1t \u0111\u1ed9ng k\u00e9m hi\u1ec7u qu\u1ea3 nghi\u00eam tr\u1ecdng.<\/p>\n<p>T\u1ea1o \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c x\u00e2y d\u1ef1ng s\u1ebd gi\u00fap qu\u1ea3n l\u00fd \u0111i\u1ec1u n\u00e0y. \u1ede \u0111\u00e2y, Smith n\u00f3i v\u1ec1 s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a vi\u1ec7c m\u1ed9t n\u1ec1n v\u0103n h\u00f3a ch\u0103m s\u00f3c c\u00f3 th\u1ec3 c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng trong m\u00f4i tr\u01b0\u1eddng kh\u00e1ch s\u1ea1n.<\/p>\n<h4>Hostmanship: Ngh\u1ec7 thu\u1eadt l\u00e0m cho m\u1ecdi ng\u01b0\u1eddi c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n<\/h4>\n<p>Di\u1ec5n gi\u1ea3: Jan Gunnarsson<br \/>\nTh\u1eddi l\u01b0\u1ee3ng n\u00f3i chuy\u1ec7n: 9 ph\u00fat<\/p>\n<p>\u1ea4n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean l\u00e0 t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 t\u1ea1i m\u1ed9t kh\u00e1ch s\u1ea1n. Khi m\u1ed9t kh\u00e1ch h\u00e0ng b\u01b0\u1edbc qua c\u1eeda v\u00e0 nh\u1eadn ph\u00f2ng, tr\u1ea3i nghi\u1ec7m m\u00e0 h\u1ecd c\u00f3 trong nh\u1eefng kho\u1ea3nh kh\u1eafc \u0111\u1ea7u ti\u00ean th\u01b0\u1eddng s\u1ebd thi\u1ebft l\u1eadp qu\u00e1 tr\u00ecnh cho to\u00e0n b\u1ed9 th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd. N\u1ebfu n\u00f3 ti\u00eau c\u1ef1c, b\u1ea5t k\u1ef3 s\u1ef1 b\u1ea5t ti\u1ec7n n\u00e0o trong t\u01b0\u01a1ng lai s\u1ebd \u00edt \u0111\u01b0\u1ee3c dung th\u1ee9 h\u01a1n.<\/p>\n<p>Gunnarsson tin r\u1eb1ng vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 chi\u1ebfn thu\u1eadt th\u00f4ng minh, m\u00e0 l\u00e0 thay \u0111\u1ed5i th\u00e1i \u0111\u1ed9 b\u1ea1n mang l\u1ea1i. \u00d4ng th\u1ea3o lu\u1eadn v\u1ec1 Hostmanship, m\u1ed9t kh\u00e1i ni\u1ec7m li\u00ean quan \u0111\u1ebfn vi\u1ec7c chia s\u1ebb m\u1ed9t ph\u1ea7n b\u1ea3n th\u00e2n v\u00e0 ki\u1ebfn th\u1ee9c c\u1ee7a b\u1ea1n v\u1edbi ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n. Tri\u1ebft l\u00fd c\u1ee7a \u00f4ng l\u00e0 m\u1ed9t tri\u1ebft l\u00fd c\u00f3 ti\u1ec1m n\u0103ng cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft m\u1edbi v\u1ec1 c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 s\u1ef1 ch\u0103m s\u00f3c tuy\u1ec7t v\u1eddi t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n<h4>H\u00e3y l\u00e0 m\u1ed9t ng\u01b0\u1eddi hi\u1ebfu kh\u00e1ch<\/h4>\n<p>Stuckey c\u00f3 \u00fd ki\u1ebfn cho r\u1eb1ng l\u00f2ng hi\u1ebfu kh\u00e1ch th\u1ef1c s\u1ef1 \u0111\u00e3 suy gi\u1ea3m trong nhi\u1ec1u doanh nghi\u1ec7p. \u00d4ng k\u1ec3 c\u00e2u chuy\u1ec7n v\u1ec1 \u00fd ngh\u0129a th\u1ef1c s\u1ef1 c\u1ee7a vi\u1ec7c hi\u1ebfu kh\u00e1ch v\u1edbi kh\u00e1ch v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. N\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 tu\u00e2n theo nh\u1eefng g\u00ec b\u1ea1n cung c\u1ea5p, ho\u1eb7c th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u t\u1ed1i thi\u1ec3u. N\u00f3 gi\u1ed1ng nh\u01b0 vi\u1ec7c ti\u1ebfp thu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<p>Hi\u1ec3u c\u00e1ch kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y v\u00e0 suy ngh\u0129 v\u00e0o b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o cho ph\u00e9p b\u1ea1n ph\u1ee5c v\u1ee5 h\u1ecd m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n nh\u1ea5t c\u00f3 th\u1ec3, cho h\u1ecd kh\u00f4ng c\u00f3 l\u00fd do g\u00ec ngo\u00e0i vi\u1ec7c t\u1eadn h\u01b0\u1edfng b\u1ea3n th\u00e2n v\u00e0 gh\u00e9 th\u0103m kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n m\u1ed9t l\u1ea7n n\u1eefa. Stuckey th\u1ea3o lu\u1eadn v\u1ec1 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa d\u1ecbch v\u1ee5 v\u00e0 l\u00f2ng hi\u1ebfu kh\u00e1ch khi \u00f4ng b\u1eaft \u0111\u1ea7u gi\u1ea3i th\u00edch t\u1ea1i sao ch\u00fang kh\u00f4ng gi\u1ed1ng nhau.\n<\/p>\n<h3>3. S\u00e1ch \u0111i\u1ec7n t\u1eed v\u1ec1 kh\u00e1ch s\u1ea1n<\/h3>\n<p>L\u1eddi khuy\u00ean v\u00e0 l\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n r\u1ea5t nhi\u1ec1u trong s\u00e1ch \u0111i\u1ec7n t\u1eed. S\u00e1ch \u0111i\u1ec7n t\u1eed th\u01b0\u1eddng d\u00e0nh cho nh\u1eefng ng\u01b0\u1eddi mu\u1ed1n c\u00f3 ph\u1ea1m vi b\u1ea3o hi\u1ec3m to\u00e0n di\u1ec7n v\u1ec1 m\u1ed9t ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3. \u0110\u00f4i khi ch\u00fang c\u00f3 th\u1ec3 d\u00e0y \u0111\u1eb7c v\u00e0 ph\u1ee9c t\u1ea1p h\u01a1n m\u1ed9t blog nh\u01b0ng ng\u00e0nh kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 gi\u1ed1ng nhau, v\u00ec v\u1eady gi\u1ea3i quy\u1ebft m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a b\u1ea1n v\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a m\u1ed9t cu\u1ed1n s\u00e1ch \u0111i\u1ec7n t\u1eed l\u00e0 r\u1ea5t hi\u1ec7u qu\u1ea3.<\/p>\n<p>T\u1ea3i xu\u1ed1ng m\u1ed9t cu\u1ed1n s\u00e1ch \u0111i\u1ec7n t\u1eed c\u0169ng mang l\u1ea1i cho b\u1ea1n l\u1ee3i th\u1ebf l\u00e0 c\u00f3 quy\u1ec1n truy c\u1eadp nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng v\u00e0o n\u00f3 v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc n\u00f3 v\u00e0o th\u1eddi gian ri\u00eang c\u1ee7a m\u00ecnh b\u1ea5t c\u1ee9 khi n\u00e0o b\u1ea1n c\u1ea7n. C\u00e1c b\u1ea3n t\u1ea3i xu\u1ed1ng kh\u00e1c t\u01b0\u01a1ng t\u1ef1 nh\u01b0 s\u00e1ch \u0111i\u1ec7n t\u1eed nh\u01b0 cheat sheet, danh s\u00e1ch ki\u1ec3m tra v\u00e0 h\u01b0\u1edbng d\u1eabn c\u1ee7a ng\u01b0\u1eddi mua c\u00f3 c\u00f9ng t\u00ednh linh ho\u1ea1t.<\/p>\n<h3>4. Trung t\u00e2m h\u1ecdc t\u1eadp, c\u00f4ng c\u1ee5 v\u00e0 m\u1eabu kh\u00e1ch s\u1ea1n<\/h3>\n<p>\u0110\u00f4i khi ch\u1ec9 m\u1ea5t 45 ph\u00fat \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c to\u00e0n b\u1ed9 th\u00f4ng tin v\u1ec1 m\u1ed9t ch\u1ee7 \u0111\u1ec1 v\u00e0 coi b\u1ea3n th\u00e2n \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u01b0a nh\u1eefng g\u00ec b\u1ea1n h\u1ecdc \u0111\u01b0\u1ee3c v\u00e0o th\u1ef1c t\u1ebf. \u0110\u00f4i khi n\u00f3 d\u1ec5 d\u00e0ng nh\u01b0 s\u1eed d\u1ee5ng m\u1ed9t m\u1eabu. V\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m kh\u00e1c, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u gi\u00e1 tr\u1ecb t\u1eeb vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00f3 h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 ch\u1ecdn \u0111\u00fang c\u00f4ng c\u1ee5 cho b\u1ea1n.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/03\/GettyImages-1495852755-1.jpg\" alt=\"C\u00f4ng c\u1ee5 v\u00e0 m\u1eabu kh\u00e1ch s\u1ea1n\" width=\"780\" height=\"auto\"><\/p>\n<p>B\u1ea1n kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng ph\u1ea3i m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 t\u00ecm l\u1eddi khuy\u00ean ph\u00f9 h\u1ee3p c\u0169ng th\u00fa v\u1ecb \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c. C\u00e1c l\u1edbp h\u1ecdc chuy\u00ean s\u00e2u th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111i\u1ec1u h\u00e0nh b\u1edfi nh\u1eefng t\u00ednh c\u00e1ch s\u00f4i n\u1ed5i, c\u00e1c m\u1eabu c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u1ea5y v\u00e0 ch\u1ea1y, trong khi c\u00e1c c\u00f4ng c\u1ee5 tr\u1ef1c tuy\u1ebfn th\u01b0\u1eddng th\u00fa v\u1ecb khi s\u1eed d\u1ee5ng.<\/p>\n<p><b>H\u1ecdc vi\u1ec7n Accomboost<\/b><\/p>\n<p>Tham gia Katie t\u1eeb Accommboost khi c\u00f4 \u1ea5y \u0111\u01b0a b\u1ea1n qua m\u1ed9t s\u1ed1 l\u1edbp h\u1ecdc chuy\u00ean s\u00e2u v\u1ec1 ti\u1ebfp th\u1ecb k\u1ef9 thu\u1eadt s\u1ed1 cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n, bao g\u1ed3m <strong>truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i<\/strong>, Qu\u1ea3ng c\u00e1o tr\u00ean Facebook v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm trang web. Trong v\u00f2ng ch\u01b0a \u0111\u1ea7y m\u1ed9t gi\u1edd, b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u n\u00e2ng cao k\u1ef9 n\u0103ng c\u1ee7a m\u00ecnh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00e0nh c\u00f4ng h\u01a1n t\u1ea1i c\u01a1 s\u1edf c\u1ee7a m\u00ecnh. H\u00e3y xem <a href=\"#\">h\u1ecdc vi\u1ec7n t\u1ea1i \u0111\u00e2y.<\/a><\/p>\n<p>N\u1ebfu c\u00e1c m\u1eabu l\u00e0 s\u1edf th\u00edch c\u1ee7a b\u1ea1n h\u01a1n, c\u00f4 \u1ea5y c\u0169ng \u0111\u00e3 t\u1ea1o ra m\u1ed9t <a href=\"#\">l\u1ecbch truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i mi\u1ec5n ph\u00ed<\/a> cho c\u1ea3 n\u0103m! Ch\u1ec9 c\u1ea7n c\u1eafm n\u1ed9i dung c\u1ee7a b\u1ea1n v\u00e0o h\u01a1n 200 \u00fd t\u01b0\u1edfng b\u00e0i \u0111\u0103ng.<\/p>\n<p><b>StayNTouch <a href=\"#\">PMS<\/a> b\u1ea3ng \u0111i\u1ec3m \u0111\u00e1nh gi\u00e1<\/b>\n<\/p>\n<p>Vi\u1ec7c ch\u1ecdn nh\u00e0 cung c\u1ea5p c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh kh\u00f3 kh\u0103n. R\u1ed1t cu\u1ed9c, vi\u1ec7c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n ph\u1ee5 thu\u1ed9c v\u00e0o vi\u1ec7c b\u1ea1n \u0111\u01b0a ra m\u1ed9t l\u1ef1a ch\u1ecdn t\u1ed1t; b\u1ea1n c\u1ea7n c\u00f4ng ngh\u1ec7 m\u1ea1nh m\u1ebd \u0111\u00e1p \u1ee9ng t\u1ea5t c\u1ea3 nhu c\u1ea7u c\u1ee7a b\u1ea1n v\u00e0 r\u1ea5t \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 s\u1eed d\u1ee5ng.<\/p>\n<p>B\u1ea3ng \u0111i\u1ec3m \u0111\u01b0\u1ee3c cung c\u1ea5p cho ph\u00e9p b\u1ea1n d\u1ec5 d\u00e0ng x\u1ebfp h\u1ea1ng v\u00e0 x\u1ebfp h\u1ea1ng c\u00e1c nh\u00e0 cung c\u1ea5p kh\u00e1c nhau, cu\u1ed1i c\u00f9ng th\u01b0\u1edfng cho h\u1ecd m\u1ed9t \u0111i\u1ec3m s\u1ed1 \u0111\u1ec3 gi\u00fap quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng c\u1ee7a b\u1ea1n d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u.<\/p>\n<p>Hy v\u1ecdng r\u1eb1ng b\u00e2y gi\u1edd b\u1ea1n \u0111\u00e3 c\u00f3 m\u1ed9t \u00fd t\u01b0\u1edfng t\u1ed1t h\u01a1n v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c t\u00e0i nguy\u00ean kh\u00e1c nhau theo \u00fd c\u1ee7a b\u1ea1n khi b\u1ea1n c\u1ed1 g\u1eafng ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p c\u1ee7a m\u00ecnh v\u00e0 tr\u1edf th\u00e0nh m\u1ed9t ch\u1ee7 kh\u00e1ch s\u1ea1n t\u1ed1t h\u01a1n. \u0110\u1ec3 c\u1eadp nh\u1eadt n\u1ed9i dung m\u1edbi nh\u1ea5t c\u1ee7a SiteMinder, h\u00e3y \u0111\u0103ng k\u00fd b\u1ea3n tin.<\/p>\n<h3>5. C\u00e1c s\u1ef1 ki\u1ec7n trong ng\u00e0nh kh\u00e1ch s\u1ea1n<\/h3>\n<p>N\u00ean \u01b0u ti\u00ean tham d\u1ef1 m\u1ed9t s\u1ed1 s\u1ef1 ki\u1ec7n trong ng\u00e0nh. Ch\u00fang c\u00f3 th\u1ec3 c\u1ef1c k\u1ef3 c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 g\u1eb7p g\u1ee1 c\u00e1c \u0111\u1ed1i t\u00e1c, nh\u00e0 cung c\u1ea5p v\u00e0 chuy\u00ean gia ti\u1ec1m n\u0103ng, nh\u1eefng ng\u01b0\u1eddi s\u1ebd gi\u00fap kh\u1edfi \u0111\u1ed9ng kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n tr\u00ean m\u1ed9t con \u0111\u01b0\u1eddng nhanh h\u01a1n v\u00e0 t\u1ed1t h\u01a1n \u0111\u1ec3 thu l\u1ee3i nhu\u1eadn. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 s\u1ef1 ki\u1ec7n t\u1ed1t nh\u1ea5t t\u1eeb kh\u1eafp n\u01a1i tr\u00ean th\u1ebf gi\u1edbi.<\/p>\n<h4><a href=\"#\">FITUR &#8211; T\u00e2y Ban Nha<\/a><\/h4>\n<p>FITUR l\u00e0 m\u1ed9t \u0111i\u1ec3m g\u1eb7p g\u1ee1 h\u00e0ng n\u0103m cho c\u00e1c chuy\u00ean gia trong ng\u00e0nh \u0111\u1ec3 c\u00f9ng nhau th\u1ea3o lu\u1eadn v\u1ec1 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u1ec1 c\u00e1ch gi\u1eef cho du l\u1ecbch ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n. V\u1edbi nhi\u1ec1u nh\u00e0 tri\u1ec3n l\u00e3m v\u00e0 s\u1ef1 \u0111\u1ed5i m\u1edbi \u0111\u01b0\u1ee3c tr\u01b0ng b\u00e0y, \u0111\u00e2y l\u00e0 n\u01a1i ho\u00e0n h\u1ea3o \u0111\u1ec3 xem kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 th\u1ecbnh v\u01b0\u1ee3ng nh\u01b0 th\u1ebf n\u00e0o trong t\u01b0\u01a1ng lai.<\/p>\n<h4><a href=\"#\">C\u00f4ng ngh\u1ec7 du l\u1ecbch Ch\u00e2u \u00c2u &#8211; London<\/a><\/h4>\n<p>TTE \u0111\u00e3 ho\u1ea1t \u0111\u1ed9ng trong 15 n\u0103m v\u00e0 l\u00e0 m\u1ed9t trong nh\u1eefng s\u1ef1 ki\u1ec7n c\u00f4ng ngh\u1ec7 h\u00e0ng \u0111\u1ea7u d\u00e0nh cho c\u00e1c chuy\u00ean gia kh\u00e1ch s\u1ea1n v\u00e0 du l\u1ecbch. V\u1edbi r\u1ea5t nhi\u1ec1u di\u1ec5n gi\u1ea3 kh\u00e1ch m\u1eddi v\u00e0 nh\u00e0 tri\u1ec3n l\u00e3m, b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd h\u1ecdc \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec \u0111\u00f3 m\u1edbi.<\/p>\n<h4><a href=\"#\">Tr\u1ea3i nghi\u1ec7m kh\u00e1ch s\u1ea1n &#8211; New York<\/a><\/h4>\n<p>HX bao g\u1ed3m m\u1ecdi th\u1ee9 \u0111ang th\u1ecbnh h\u00e0nh v\u00e0 s\u00e1ng t\u1ea1o trong ng\u00e0nh kh\u00e1ch s\u1ea1n, t\u1eeb ph\u00eda tr\u01b0\u1edbc nh\u00e0 \u0111\u1ebfn ph\u00eda sau nh\u00e0. S\u1ef1 ki\u1ec7n n\u00e0y ph\u1ee5c v\u1ee5 cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi, bao g\u1ed3m ch\u1ee7 kh\u00e1ch s\u1ea1n, t\u1ed5ng gi\u00e1m \u0111\u1ed1c v\u00e0 gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh t\u00e0i s\u1ea3n.<\/p>\n<h4><a href=\"#\">INDABA &#8211; Nam Phi<\/a><\/h4>\n<p>INDABA l\u00e0 m\u1ed9t s\u1ef1 ki\u1ec7n ph\u1ea3i gh\u00e9 th\u0103m \u0111\u1ec3 ti\u1ebfp th\u1ecb du l\u1ecbch. N\u00f3 gi\u1edbi thi\u1ec7u m\u1ed9t lo\u1ea1t c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 thu h\u00fat ng\u01b0\u1eddi mua v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng t\u1eeb kh\u1eafp n\u01a1i tr\u00ean th\u1ebf gi\u1edbi, gi\u00fap c\u00e1c doanh nghi\u1ec7p trong ng\u00e0nh \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng.<\/p>\n<h4><a href=\"#\">BTL &#8211; B\u1ed3 \u0110\u00e0o Nha<\/a><\/h4>\n<p>BTL l\u00e0 m\u1ed9t n\u01a1i g\u1eb7p g\u1ee1 tuy\u1ec7t v\u1eddi cho c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh c\u00f3 s\u1ef1 hi\u1ec7n di\u1ec7n m\u1ea1nh m\u1ebd v\u00e0 nh\u1ea5t qu\u00e1n. Ngo\u00e0i h\u00e0ng tr\u0103m nh\u00e0 tri\u1ec3n l\u00e3m du l\u1ecbch v\u00e0 kh\u00e1ch s\u1ea1n t\u1eeb kh\u1eafp n\u01a1i tr\u00ean th\u1ebf gi\u1edbi, BTL c\u00f2n bao g\u1ed3m c\u00e1c h\u1ed9i th\u1ea3o theo ch\u1ee7 \u0111\u1ec1, c\u00e1c b\u00e0i thuy\u1ebft tr\u00ecnh v\u1ec1 \u0111i\u1ec3m \u0111\u1ebfn v\u00e0 v\u0103n h\u00f3a.<\/p>\n<p>\u0110\u1ec3 kh\u00e1m ph\u00e1 th\u00eam, h\u00e3y xem trang s\u1ef1 ki\u1ec7n c\u1ee7a SiteMinder.<\/p>\n<h2>L\u1eddi khuy\u00ean v\u1ec1 kh\u00e1ch s\u1ea1n d\u00e0nh cho c\u00e1c t\u1ed5ng gi\u00e1m \u0111\u1ed1c<\/h2>\n<p>R\u1ea5t nhi\u1ec1u n\u1ed7 l\u1ef1c \u0111\u1ec3 l\u00e0m cho m\u1ed9t kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng v\u00e0 ph\u1ea7n l\u1edbn tr\u00e1ch nhi\u1ec7m \u0111\u00f3 r\u01a1i v\u00e0o tay c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. B\u1ea5t k\u1ec3 quy m\u00f4 ho\u1eb7c v\u1ecb tr\u00ed c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n, ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ea7n <a href=\"#\">l\u00e0m vi\u1ec7c g\u1eafn k\u1ebft v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m<\/a> \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c.<\/p>\n<p>N\u1ebfu b\u1ea1n qu\u1ea3n l\u00fd m\u1ed9t kh\u00e1ch s\u1ea1n, c\u00f3 l\u1ebd b\u1ea1n lu\u00f4n t\u00ecm ki\u1ebfm l\u1eddi khuy\u00ean v\u1ec1 nh\u1eefng c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng c\u1ee7a m\u00ecnh v\u00e0 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd t\u1ed1t h\u01a1n. Ch\u00fang t\u00f4i \u0111\u00e3 bi\u00ean so\u1ea1n m\u1ed9t s\u1ed1 m\u1eb9o v\u00e0 th\u1ee7 thu\u1eadt \u0111\u1ec3 gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u1ed1t h\u01a1n v\u00e0 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng t\u1ea1i c\u01a1 s\u1edf c\u1ee7a b\u1ea1n.<\/p>\n<h3>M\u1eb9o kh\u00e1ch s\u1ea1n 1: H\u00e3y l\u00e0 ng\u01b0\u1eddi t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n<\/h3>\n<p>Qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o vi\u1ec7c ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y c\u00e1c th\u00e0nh vi\u00ean nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n c\u1ee7a ri\u00eang h\u1ecd v\u1edbi s\u1ef1 nhi\u1ec7t t\u00ecnh.<\/p>\n<p>C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3 tuy\u1ec3n d\u1ee5ng c\u00e1c th\u00e0nh vi\u00ean nh\u00e2n vi\u00ean h\u00e0ng \u0111\u1ea7u cho c\u00e1c v\u1ecb tr\u00ed c\u00f3 s\u1eb5n v\u00e0 ti\u1ebfp t\u1ee5c th\u00fac \u0111\u1ea9y h\u1ecd l\u00e0m t\u1ed1t b\u1eb1ng c\u00e1ch l\u1eafng nghe h\u1ecd, \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd v\u00e0 khen th\u01b0\u1edfng h\u1ecd khi h\u1ecd v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i.<\/p>\n<p>M\u1ed9t trong nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 th\u00fac \u0111\u1ea9y <a href=\"#\">c\u00e1c th\u00e0nh vi\u00ean nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n<\/a> l\u00e0 tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1eabn \u0111\u1ea7u b\u1eb1ng t\u1ea5m g\u01b0\u01a1ng. Lu\u00f4n s\u1eb5n s\u00e0ng l\u00e0m c\u00f4ng vi\u1ec7c c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c, ngay c\u1ea3 khi n\u00f3 n\u1eb1m ngo\u00e0i ph\u1ea1m vi b\u00ecnh th\u01b0\u1eddng c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00e0nh \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 ng\u01b0\u1ee1ng m\u1ed9 c\u1ee7a h\u1ecd.<\/p>\n<h3>M\u1eb9o kh\u00e1ch s\u1ea1n 2: H\u00e3y t\u1ef1 tin v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t<\/h3>\n<p>Ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng nh\u1ea5t t\u1ea1i kh\u00e1ch s\u1ea1n v\u00e0 b\u1ea1n c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng h\u00e0nh \u0111\u1ed9ng nhanh ch\u00f3ng, quy\u1ebft \u0111o\u00e1n ngay l\u1eadp t\u1ee9c.<\/p>\n<p>L\u00e0 ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o, b\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t s\u1ebd mang l\u1ea1i k\u1ebft qu\u1ea3 t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3 cho kh\u00e1ch s\u1ea1n.<\/p>\n<p>Thi\u1ebfu t\u1ef1 tin ho\u1eb7c th\u1ec3 hi\u1ec7n s\u1ef1 nghi ng\u1edd tr\u01b0\u1edbc m\u1eb7t nh\u00e2n vi\u00ean s\u1ebd l\u00e0m gi\u1ea3m tinh th\u1ea7n v\u00e0 s\u1ef1 tin t\u01b0\u1edfng, d\u1eabn \u0111\u1ebfn gi\u1ea3m hi\u1ec7u su\u1ea5t ch\u1ea3y v\u00e0o <a href=\"#\">tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch.<\/a><\/p>\n<h3>M\u1eb9o kh\u00e1ch s\u1ea1n 3: Lu\u00f4n t\u1eadp trung v\u00e0o b\u1ee9c tranh l\u1edbn<\/h3>\n<p>Th\u1eadt d\u1ec5 d\u00e0ng \u0111\u1ec3 b\u1ecb l\u1ea1c trong c\u00e1c chi ti\u1ebft h\u00e0ng ng\u00e0y c\u1ee7a vi\u1ec7c \u0111i\u1ec1u h\u00e0nh m\u1ed9t kh\u00e1ch s\u1ea1n v\u00e0 \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u1ea3i \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y t\u1ea1i kh\u00e1ch s\u1ea1n. Tuy nhi\u00ean, vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u0169ng l\u00e0 t\u1eadp trung v\u00e0o b\u1ee9c tranh l\u1edbn trong khi \u0111\u1ec3 c\u00e1c th\u00e0nh vi\u00ean nh\u00e2n vi\u00ean lo li\u1ec7u tr\u00e1ch nhi\u1ec7m h\u00e0ng ng\u00e0y c\u1ee7a h\u1ecd.<\/p>\n<p>B\u1ea1n n\u00ean t\u1ea1o ra c\u00e1c m\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n cho c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u1ee7a m\u00ecnh, d\u1eabn \u0111\u1ebfn k\u1ebft qu\u1ea3 d\u00e0i h\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u0103ng doanh thu h\u00e0ng n\u0103m, <a href=\"#\">t\u0103ng s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp<\/a> v\u00e0 c\u1ea3i thi\u1ec7n <a href=\"#\">t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i tr\u00ean trang web c\u1ee7a kh\u00e1ch s\u1ea1n.<\/a><\/p>\n<h3>M\u1eb9o kh\u00e1ch s\u1ea1n 4: S\u1eed d\u1ee5ng \u0111\u00fang c\u00f4ng ngh\u1ec7 t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n<\/h3>\n<p>C\u00f4ng ngh\u1ec7 v\u00e0 ph\u1ea7n m\u1ec1m hi\u1ec7n \u0111\u1ea1i s\u1ebd gi\u00fap b\u1ea1n \u1edf c\u1ea3 hai \u0111\u1ea7u c\u1ee7a doanh nghi\u1ec7p. V\u1ec1 ph\u00eda kh\u00e1ch, c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t \u0111\u01b0\u1ee3c mong \u0111\u1ee3i v\u00e0 n\u1ebfu b\u1ea1n kh\u00f4ng l\u00e0m cho cu\u1ed9c s\u1ed1ng c\u1ee7a h\u1ecd d\u1ec5 d\u00e0ng h\u01a1n, h\u1ecd s\u1ebd l\u00e0m cho cu\u1ed9c s\u1ed1ng c\u1ee7a b\u1ea1n kh\u00f3 kh\u0103n h\u01a1n khi h\u1ecd xem x\u00e9t th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a h\u1ecd.<\/p>\n<p>N\u0103m v\u00ed d\u1ee5 bao g\u1ed3m:<\/p>\n<ul>\n<li aria-level=\"1\">Tivi \u0111\u1ed9 n\u00e9t cao (HDTV)<\/li>\n<li aria-level=\"1\">Truy c\u1eadp internet t\u1ed1c \u0111\u1ed9 cao (c\u00f3 d\u00e2y v\u00e0 wi-fi)<\/li>\n<li aria-level=\"1\">\u0110\u1ebf c\u1eafm MP3 v\u00e0 \u0111\u1ed3ng h\u1ed3 b\u00e1o th\u1ee9c<\/li>\n<li aria-level=\"1\">\u00c1nh s\u00e1ng t\u1eeb xa v\u00e0 ki\u1ec3m so\u00e1t kh\u00ed h\u1eadu<\/li>\n<li aria-level=\"1\">Ngu\u1ed3n \u0111i\u1ec7n, s\u1ea1c v\u00e0 k\u1ebft n\u1ed1i thu\u1eadn ti\u1ec7n<\/li>\n<\/ul>\n<p>M\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 xem c\u00f4ng ngh\u1ec7 nh\u01b0 m\u1ed9t c\u00e1ch gi\u1ea3m thi\u1ec3u s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a con ng\u01b0\u1eddi v\u1edbi kh\u00e1ch, nh\u01b0ng ch\u00fang t\u00f4i d\u1ef1a v\u00e0o s\u1ef1 t\u01b0\u01a1ng t\u00e1c \u0111\u00f3 \u0111\u1ec3 t\u1ea1o ra m\u1ed9t \u0111i\u1ec3m kh\u00e1c bi\u1ec7t v\u00e0 l\u00e0m cho th\u1eddi gian l\u01b0u tr\u00fa c\u1ee7a m\u1ed7i kh\u00e1ch th\u1ef1c s\u1ef1 \u0111\u00e1ng nh\u1edb, Greg Brady, T\u1ed5ng Gi\u00e1m \u0111\u1ed1c c\u1ee7a Sofitel Sydney cho bi\u1ebft. Ch\u00fang t\u00f4i c\u00f3 th\u00e1ch th\u1ee9c c\u00e2n b\u1eb1ng c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0 m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a con ng\u01b0\u1eddi ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u00fang t\u00f4i c\u00f3 c\u01a1 h\u1ed9i mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng m\u1ed9t k\u1ef3 ngh\u1ec9 kh\u00f3 qu\u00ean.<\/p>\n<p>V\u1ec1 ph\u00eda kh\u00e1ch s\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i \u0111\u00e1ng k\u1ec3 t\u1eeb vi\u1ec7c lo\u1ea1i b\u1ecf ph\u01b0\u01a1ng ph\u00e1p b\u00fat v\u00e0 gi\u1ea5y v\u00e0 c\u00e0i \u0111\u1eb7t c\u00f4ng ngh\u1ec7 d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y th\u00f4ng minh.&nbsp;<\/p>\n<p>Trong m\u1ed9t kh\u00e1ch s\u1ea1n n\u0103m sao l\u1edbn v\u1edbi nhi\u1ec1u c\u1eeda h\u00e0ng, vai tr\u00f2 c\u1ee7a c\u00f4ng ngh\u1ec7 v\u00e0 CNTT l\u00e0 r\u1ea5t quan tr\u1ecdng, Brady gi\u1ea3i th\u00edch. Nhi\u1ec1u n\u1ec1n t\u1ea3ng \u0111\u01b0\u1ee3c tri\u1ec3n khai t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nhi\u1ec1u kh\u00eda c\u1ea1nh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng, gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng v\u1edbi kh\u00e1ch. V\u00ed d\u1ee5; d\u1ecdn ph\u00f2ng, c\u00f4ng vi\u1ec7c b\u1ea3o tr\u00ec, giao ti\u1ebfp.<\/p>\n<p>C\u00e1c v\u00ed d\u1ee5 kh\u00e1c v\u1ec1 vi\u1ec7c tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m th\u00f4ng minh bao g\u1ed3m:<\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"#\">Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd k\u00eanh<\/a> \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a v\u00e0 m\u1edf r\u1ed9ng ph\u00e2n ph\u1ed1i c\u1ee7a b\u1ea1n v\u1edbi c\u00e1c k\u1ebft n\u1ed1i \u0111\u1ebfn <a href=\"#\">\u0111\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn<\/a> (OTA)<\/li>\n<li aria-level=\"1\"><a href=\"#\">\u0110\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp<\/a> c\u00f4ng ngh\u1ec7 nh\u01b0 <a href=\"#\">tr\u00ecnh t\u1ea1o trang web<\/a> v\u00e0 <a href=\"#\">c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn<\/a> \u0111\u1ec3 thu h\u00fat nhi\u1ec1u \u0111\u1eb7t ph\u00f2ng kh\u00f4ng t\u00ednh ph\u00ed hoa h\u1ed3ng h\u01a1n<\/li>\n<li aria-level=\"1\"><a href=\"#\">Qu\u1ea3n l\u00fd doanh thu<\/a> c\u00f4ng ngh\u1ec7 \u0111\u1ec3 gi\u00fap h\u1ed7 tr\u1ee3 c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u1ecbnh gi\u00e1 c\u1ee7a b\u1ea1n v\u00e0 t\u1ed1i \u0111a h\u00f3a l\u1ee3i nhu\u1eadn trong th\u1eddi gian nhu c\u1ea7u cao v\u00e0 th\u1ea5p<\/li>\n<\/ul>\n<h3>M\u1eb9o kh\u00e1ch s\u1ea1n 5: Lu\u00f4n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c xu h\u01b0\u1edbng v\u00e0 tin t\u1ee9c c\u1ee7a ng\u00e0nh<\/h3>\n<p>M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u1ed1t l\u00e0 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n am hi\u1ec3u. B\u1ea1n n\u00ean t\u1ea1o th\u1eddi gian trong th\u00f3i quen h\u00e0ng ng\u00e0y c\u1ee7a m\u00ecnh \u0111\u1ec3 ti\u00eau th\u1ee5 tin t\u1ee9c t\u1eeb <a href=\"#\">c\u00e1c ngu\u1ed3n tin c\u1eady nh\u1ea5t trong ng\u00e0nh<\/a>. B\u1ea1n c\u00f3 th\u1ec3 d\u00e0nh 30 ph\u00fat v\u00e0o bu\u1ed5i s\u00e1ng b\u00ean t\u00e1ch c\u00e0 ph\u00ea \u0111\u1ecdc blog, duy\u1ec7t ngu\u1ed3n c\u1ea5p d\u1eef li\u1ec7u Twitter v\u00e0 theo k\u1ecbp tin t\u1ee9c ng\u00e0nh<\/p>\n<p>Bi\u1ebft c\u00e1c xu h\u01b0\u1edbng hi\u1ec7n t\u1ea1i v\u00e0 hi\u1ec3u \u00fd ki\u1ebfn c\u1ee7a c\u00e1c chuy\u00ean gia \u0111\u00e1ng tin c\u1eady cu\u1ed1i c\u00f9ng s\u1ebd c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn \u0111\u1ebfn c\u00e1c quy\u1ebft \u0111\u1ecbnh b\u1ea1n \u0111\u01b0a ra li\u00ean quan \u0111\u1ebfn th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n<h3>M\u1eb9o kh\u00e1ch s\u1ea1n #6: D\u00e0nh th\u1eddi gian t\u1ea1i khu\u00f4n vi\u00ean kh\u00e1ch s\u1ea1n<\/h3>\n<p>Th\u1eadt d\u1ec5 d\u00e0ng \u0111\u1ec3 d\u00e0nh v\u00f4 s\u1ed1 gi\u1edd trong v\u0103n ph\u00f2ng, nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n kh\u00f4ng b\u1ecb ng\u1eaft k\u1ebft n\u1ed1i v\u1edbi c\u01a1 s\u1edf c\u1ee7a m\u00ecnh.<\/p>\n<p>Sau cu\u1ed9c h\u1ecdp nh\u00e2n vi\u00ean bu\u1ed5i s\u00e1ng, h\u00e3y d\u00e0nh th\u1eddi gian \u1edf s\u1ea3nh \u0111\u1ec3 ch\u00e0o \u0111\u00f3n kh\u00e1ch v\u00e0 th\u1ea3o lu\u1eadn ph\u1ea3n h\u1ed3i v\u1edbi h\u1ecd. Th\u01b0\u1eddng xuy\u00ean gh\u00e9 th\u0103m nh\u00e0 b\u1ebfp, khu gi\u1eb7t l\u00e0 v\u00e0 c\u00e1c khu v\u1ef1c chung.<\/p>\n<p>B\u1eb1ng c\u00e1ch c\u00f3 m\u1eb7t trong kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh, b\u1ea1n s\u1ebd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i l\u00e0m \u0111\u1ec3 l\u00e0m cho n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t c\u01a1 s\u1edf th\u00e0nh c\u00f4ng.<\/p>\n<p>V\u1ec1 nhi\u1ec1u m\u1eb7t, qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c ngh\u1ec7 thu\u1eadt. C\u00e2n b\u1eb1ng c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ed9c \u0111\u00e1o c\u1ee7a ri\u00eang b\u1ea1n v\u1edbi c\u00e1c xu h\u01b0\u1edbng v\u00e0 c\u00f4ng ngh\u1ec7 c\u1ee7a ng\u00e0nh l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 tinh t\u1ebf, nh\u01b0ng \u0111\u00e2y l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u b\u1ea1n c\u1ea7n ph\u1ea3i d\u1ef1a v\u00e0o \u0111\u1ec3 th\u00e0nh c\u00f4ng.<\/p>\n<h2>T\u1ed1i \u01b0u h\u00f3a doanh thu kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n<\/h2>\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 t\u0103ng doanh thu kh\u00e1ch s\u1ea1n, bao g\u1ed3m:<\/p>\n<ul>\n<li>\n<span style=\"color: red;\"><strong> T\u0103ng gi\u00e1 ph\u00f2ng: <\/strong><br \/>\n<\/span> \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng \u0111\u1ec3 t\u0103ng doanh thu, nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111\u1ecbnh gi\u00e1 ph\u00f2ng c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch c\u1ea1nh tranh. B\u1ea1n c\u1ea7n xem x\u00e9t gi\u00e1 c\u1ee7a c\u00e1c kh\u00e1ch s\u1ea1n kh\u00e1c trong khu v\u1ef1c c\u1ee7a b\u1ea1n, c\u0169ng nh\u01b0 c\u00e1c ti\u1ec7n nghi v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p.<\/li>\n<li>\n<span style=\"color: red;\"><strong> T\u0103ng c\u00f4ng su\u1ea5t ph\u00f2ng: <\/strong><br \/>\n<\/span> \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 l\u1ea5p \u0111\u1ea7y nhi\u1ec1u ph\u00f2ng h\u01a1n m\u1ed7i \u0111\u00eam. B\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch ti\u1ebfp th\u1ecb kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 b\u1eb1ng c\u00e1ch cung c\u1ea5p gi\u00e1 c\u1ea3 c\u1ea1nh tranh.<\/li>\n<li>\n<span style=\"color: red;\"><strong> B\u00e1n th\u00eam c\u00e1c ti\u1ec7n nghi v\u00e0 d\u1ecbch v\u1ee5: <\/strong><br \/>\n<\/span> B\u1ea1n c\u00f3 th\u1ec3 t\u0103ng doanh thu b\u1eb1ng c\u00e1ch b\u00e1n th\u00eam c\u00e1c ti\u1ec7n nghi v\u00e0 d\u1ecbch v\u1ee5 nh\u01b0 \u0111\u1ed3 \u0103n, \u0111\u1ed3 u\u1ed1ng, m\u00e1t-xa v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c.<\/li>\n<li>\n<span style=\"color: red;\"><strong> Gi\u1ea3m chi ph\u00ed: <\/strong><br \/>\n<\/span> M\u1ed9t c\u00e1ch kh\u00e1c \u0111\u1ec3 t\u0103ng doanh thu l\u00e0 gi\u1ea3m chi ph\u00ed. B\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u00e0m ph\u00e1n v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p, b\u1eb1ng c\u00e1ch ti\u1ebft ki\u1ec7m n\u0103ng l\u01b0\u1ee3ng v\u00e0 b\u1eb1ng c\u00e1ch c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ea1n.<\/li>\n<li>\n<span style=\"color: red;\"><strong> C\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: <\/strong><br \/>\n<\/span> D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nhi\u1ec1u \u0111\u1eb7t ph\u00f2ng h\u01a1n v\u00e0 \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn t\u1ed1t h\u01a1n.<\/li>\n<\/ul>\n<h2>S\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p \u0111\u1ec3 th\u00e0nh c\u00f4ng<\/h2>\n<p>Hi\u1ec7n nay c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng c\u1ee5 c\u00f3 s\u1eb5n cho c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, bao g\u1ed3m ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd doanh thu, ph\u1ea7n m\u1ec1m ti\u1ebfp th\u1ecb v\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5, c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t h\u01a1n.<\/p>\n<p>H\u00e3y nh\u1edb r\u1eb1ng, th\u00e0nh c\u00f4ng trong ng\u00e0nh kh\u00e1ch s\u1ea1n \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n, k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 v\u00e0 vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p. Hy v\u1ecdng r\u1eb1ng nh\u1eefng b\u00ed quy\u1ebft \u0111\u01b0\u1ee3c chia s\u1ebb trong b\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u00fap b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh v\u00e0 \u0111\u01b0a kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi.<\/p>\n<h2>X\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean m\u1ea1nh m\u1ebd<\/h2>\n<p>M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng l\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean m\u1ea1nh m\u1ebd. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 thu\u00ea nh\u1eefng ng\u01b0\u1eddi ph\u00f9 h\u1ee3p, \u0111\u00e0o t\u1ea1o h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c.<\/p>\n<ul>\n<li><span style=\"color: red;\"><strong>Thu\u00ea \u0111\u00fang ng\u01b0\u1eddi:<\/strong><\/span> H\u00e3y t\u00ecm nh\u1eefng ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng ph\u00f9 h\u1ee3p, th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a c\u1ee7a kh\u00e1ch s\u1ea1n b\u1ea1n.<\/li>\n<li><span style=\"color: red;\"><strong>\u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3:<\/strong><\/span> Cung c\u1ea5p cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n nh\u1eefng k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch xu\u1ea5t s\u1eafc.<\/li>\n<li><span style=\"color: red;\"><strong>T\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c:<\/strong><\/span> T\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng n\u01a1i nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, t\u00f4n tr\u1ecdng v\u00e0 c\u00f3 \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c.<\/li>\n<\/ul>\n<h2>T\u1eadp trung v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n<p>Ng\u00e0y nay, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft. Kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i nhi\u1ec1u h\u01a1n l\u00e0 ch\u1ec9 m\u1ed9t c\u0103n ph\u00f2ng s\u1ea1ch s\u1ebd v\u00e0 m\u1ed9t chi\u1ebfc gi\u01b0\u1eddng tho\u1ea3i m\u00e1i. H\u1ecd mu\u1ed1n c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u00e0 c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<ul>\n<li><span style=\"color: red;\"><strong>L\u1eafng nghe kh\u00e1ch h\u00e0ng:<\/strong><\/span> T\u00ecm hi\u1ec3u nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n mu\u1ed1n v\u00e0 c\u1ea7n. Thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd v\u00e0 s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/li>\n<li><span style=\"color: red;\"><strong>Cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a:<\/strong><\/span> H\u00e3y \u0111\u1ed1i x\u1eed v\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t c\u00e1 nh\u00e2n v\u00e0 cung c\u1ea5p cho h\u1ecd nh\u1eefng d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/li>\n<li><span style=\"color: red;\"><strong>T\u1ea1o ra nh\u1eefng kho\u1ea3nh kh\u1eafc \u0111\u00e1ng nh\u1edb:<\/strong><\/span> T\u00ecm c\u00e1ch \u0111\u1ec3 t\u1ea1o ra nh\u1eefng kho\u1ea3nh kh\u1eafc \u0111\u00e1ng nh\u1edb cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n nh\u01b0 m\u1ed9t l\u1eddi ch\u00e0o th\u00e2n thi\u1ec7n ho\u1eb7c m\u1ed9t m\u00f3n qu\u00e0 b\u1ea5t ng\u1edd.<\/li>\n<\/ul>\n<h2>\u00c1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3<\/h2>\n<p>C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 c\u00f3 s\u1eb5n cho c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, bao g\u1ed3m:<\/p>\n<ul>\n<li><span style=\"color: red;\"><strong>Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (PMS):<\/strong><\/span> PMS gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng, d\u1ecdn ph\u00f2ng, k\u1ebf to\u00e1n v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c c\u1ee7a kh\u00e1ch s\u1ea1n.<\/li>\n<li><span style=\"color: red;\"><strong>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd k\u00eanh (CMS):<\/strong><\/span> CMS gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd vi\u1ec7c ph\u00e2n ph\u1ed1i ph\u00f2ng c\u1ee7a m\u00ecnh tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 trang web c\u1ee7a b\u1ea1n, OTA v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i.<\/li>\n<li><span style=\"color: red;\"><strong>C\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd doanh thu (RMS):<\/strong><\/span> RMS gi\u00fap b\u1ea1n t\u1ed1i \u01b0u h\u00f3a gi\u00e1 ph\u00f2ng c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a doanh thu.<\/li>\n<\/ul>\n<h2>\u0110\u1eebng ng\u1eebng h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n<\/h2>\n<p>Ng\u00e0nh kh\u00e1ch s\u1ea1n lu\u00f4n thay \u0111\u1ed5i, v\u00ec v\u1eady \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n ph\u1ea3i kh\u00f4ng ng\u1eebng h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n. \u0110\u1ecdc c\u00e1c \u1ea5n ph\u1ea9m trong ng\u00e0nh, tham d\u1ef1 h\u1ed9i ngh\u1ecb v\u00e0 h\u1ed9i th\u1ea3o, v\u00e0 k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c trong ng\u00e0nh \u0111\u1ec3 lu\u00f4n c\u1eadp nh\u1eadt nh\u1eefng xu h\u01b0\u1edbng m\u1edbi nh\u1ea5t.<\/p>\n<p>V\u1edbi s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng, chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd ph\u00f9 h\u1ee3p v\u00e0 s\u1ef1 n\u1ed7 l\u1ef1c kh\u00f4ng ng\u1eebng, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>B\u00ed quy\u1ebft qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng: H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n t\u1eeb chuy\u00ean gia Ng\u00e0nh kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c c\u1ea1nh tranh v\u00e0 \u0111\u1ea7y th\u00e1ch th\u1ee9c. \u0110\u1ec3 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00e0nh c\u00f4ng, b\u1ea1n c\u1ea7n n\u1eafm v\u1eefng c\u00e1c b\u00ed quy\u1ebft v\u00e0 chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd chia s\u1ebb nh\u1eefng l\u1eddi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":447447,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[17],"tags":[],"class_list":["post-447712","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=447712"}],"version-history":[{"count":0,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/447712\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/447447"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=447712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=447712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=447712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}