{"id":443825,"date":"2025-01-23T08:44:25","date_gmt":"2025-01-23T08:44:25","guid":{"rendered":"https:\/\/otavietnam.com\/?p=443825"},"modified":"2025-01-23T08:44:25","modified_gmt":"2025-01-23T08:44:25","slug":"quan-ly-doanh-so-khach-san-ky-nang-va-trach-nhiem-cong-viec","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/quan-ly-doanh-so-khach-san-ky-nang-va-trach-nhiem-cong-viec\/","title":{"rendered":"Qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n: K\u1ef9 n\u0103ng v\u00e0 tr\u00e1ch nhi\u1ec7m c\u00f4ng vi\u1ec7c"},"content":{"rendered":"<p><span style=\"color: #212121; font-size: 1.953em;\">Qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/span><\/p>\n<div id=\"readability-page-1\" class=\"page\">\n<p>Qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t chuy\u00ean gia \u0111\u01b0\u1ee3c tuy\u1ec3n d\u1ee5ng b\u1edfi m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 qu\u1ea3n l\u00fd chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng, nh\u1eb1m t\u0103ng c\u01b0\u1eddng s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u, \u0111\u1eb7t ph\u00f2ng v\u00e0 doanh thu.<\/p>\n<h3>Qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n th\u1ef1c s\u1ef1 l\u00e0m g\u00ec?<\/h3>\n<p>Qu\u1ea3n l\u00fd doanh s\u1ed1 trong kh\u00e1ch s\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m g\u00ec? Nh\u1eefng tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li aria-level=\"1\">X\u00e1c \u0111\u1ecbnh c\u00e1c th\u1ecb tr\u01b0\u1eddng v\u00e0 c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng m\u1edbi<\/li>\n<li aria-level=\"1\">Ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng<\/li>\n<li aria-level=\"1\">X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c \u0111\u1ea1i l\u00fd du l\u1ecbch v\u00e0 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p<\/li>\n<li aria-level=\"1\">\u0110\u00e0m ph\u00e1n h\u1ee3p \u0111\u1ed3ng v\u00e0 th\u1ecfa thu\u1eadn cho c\u00e1c s\u1ef1 ki\u1ec7n, h\u1ed9i ngh\u1ecb v\u00e0 \u0111\u1eb7t ph\u00f2ng nh\u00f3m<\/li>\n<li aria-level=\"1\">Ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c ph\u00f2ng ban v\u00e0 l\u00e3nh \u0111\u1ea1o kh\u00e1c, \u0111\u1eb7c bi\u1ec7t l\u00e0 qu\u1ea3n l\u00fd doanh thu kh\u00e1ch s\u1ea1n.<\/li>\n<\/ul>\n<h3>M\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h3>\n<p>Vai tr\u00f2 ch\u00ednh c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u00e0 th\u00fac \u0111\u1ea9y nhi\u1ec1u \u0111\u1eb7t ph\u00f2ng v\u00e0 doanh thu h\u01a1n. Nh\u1eefng chuy\u00ean gia d\u00e0y d\u1ea1n kinh nghi\u1ec7m s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau n\u00e0y b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n m\u1ed9t lo\u1ea1t chi\u1ebfn l\u01b0\u1ee3c, t\u1eeb vi\u1ec7c nh\u1eafm \u0111\u1ebfn nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng ch\u01b0a \u0111\u01b0\u1ee3c khai th\u00e1c \u0111\u1ebfn ph\u00e1t tri\u1ec3n c\u00e1c \u01b0u \u0111\u00e3i kh\u00e1ch s\u1ea1n h\u1ea5p d\u1eabn h\u01a1n.<\/p>\n<p><b>Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang ta s\u1ebd xem x\u00e9t k\u1ef9 h\u01a1n v\u1ec1 c\u00e1c qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n qua l\u0103ng k\u00ednh c\u1ee7a c\u00e1c kh\u00e1ch s\u1ea1n thu\u00ea h\u1ecd.<\/b><\/p>\n<p>M\u1ee5c l\u1ee5c<\/p>\n<h2>T\u1ea1i sao c\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u1ea1i quan tr\u1ecdng?<\/h2>\n<p>C\u00e1c qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n r\u1ea5t qu\u00fd gi\u00e1 v\u00ec h\u1ecd l\u00e0 nh\u1eefng chuy\u00ean gia b\u00e1n h\u00e0ng t\u1eadn t\u00e2m. Nhi\u1ec1u kh\u00e1ch s\u1ea1n v\u1eeba v\u00e0 nh\u1ecf coi b\u00e1n h\u00e0ng nh\u01b0 m\u1ed9t ph\u1ea7n m\u1edf r\u1ed9ng c\u1ee7a marketing, v\u00e0 do \u0111\u00f3 b\u1ecf l\u1ee1 nh\u1eefng c\u01a1 h\u1ed9i l\u1edbn m\u00e0 m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 v\u00e0 \u0111\u1ed9i ng\u0169 chuy\u00ean tr\u00e1ch c\u00f3 th\u1ec3 khai th\u00e1c.<\/p>\n<h3>M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n<\/h3>\n<p>C\u00e1c chi ti\u1ebft c\u1ee7a m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o vai tr\u00f2 &#8211; b\u1ea1n s\u1ebd m\u00f4 t\u1ea3 m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n t\u1ef1 do, l\u00e0m vi\u1ec7c t\u1eeb xa r\u1ea5t kh\u00e1c so v\u1edbi m\u1ed9t tr\u01b0\u1edfng ph\u00f2ng t\u1ea1i ch\u1ed7, v\u00ed d\u1ee5 nh\u01b0 v\u1eady. Nh\u01b0ng ph\u1ea7n l\u1edbn, m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 nh\u00f3m kh\u00e1ch s\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac nh\u01b0 sau:<\/p>\n<ul>\n<li><b>Ti\u00eau \u0111\u1ec1 c\u00f4ng vi\u1ec7c:<\/b> T\u1ea1o m\u1ed9t ti\u00eau \u0111\u1ec1 r\u00f5 r\u00e0ng cho vai tr\u00f2 m\u1edf, v\u00ed d\u1ee5: \u201cQu\u1ea3n l\u00fd doanh s\u1ed1 nh\u00f3m kh\u00e1ch s\u1ea1n\u201d<\/li>\n<li><b>T\u00f3m t\u1eaft c\u00f4ng vi\u1ec7c:<\/b> Cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan ng\u1eafn g\u1ecdn v\u1ec1 vai tr\u00f2 trong b\u1ed1i c\u1ea3nh c\u1ee7a doanh nghi\u1ec7p l\u1edbn h\u01a1n.<\/li>\n<li><b>Tr\u00e1ch nhi\u1ec7m:<\/b> Li\u1ec7t k\u00ea c\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n, v\u00ed d\u1ee5: ph\u00e1t tri\u1ec3n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng doanh nghi\u1ec7p\/nho\u0301m.<\/li>\n<li><b>Y\u00eau c\u1ea7u:<\/b> Li\u1ec7t k\u00ea c\u00e1c k\u1ef9 n\u0103ng, kinh nghi\u1ec7m v\u00e0 tr\u00ecnh \u0111\u1ed9 m\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd doanh s\u1ed1 \u0111\u01b0\u1ee3c mong \u0111\u1ee3i mang l\u1ea1i cho vai tr\u00f2.<\/li>\n<li><b>L\u1ee3i \u00edch:<\/b> Cung c\u1ea5p m\u1ed9t t\u00f3m t\u1eaft v\u1ec1 c\u00e1c l\u1ee3i \u00edch, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u1ee9c l\u01b0\u01a1ng c\u1ee7a qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n, c\u1ea5u tr\u00fac hoa h\u1ed3ng v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p.<\/li>\n<\/ul>\n<h3>Qu\u1ea3n l\u00fd doanh s\u1ed1 nh\u00f3m kh\u00e1ch s\u1ea1n so v\u1edbi qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n c\u1ea5p cao<\/h3>\n<p>Kh\u00f4ng c\u00f3 nhi\u1ec1u s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 nh\u00f3m kh\u00e1ch s\u1ea1n v\u00e0 m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n c\u1ea5p cao.<\/p>\n<p>Nh\u01b0 t\u00ean g\u1ecdi c\u1ee7a n\u00f3, m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 nh\u00f3m kh\u00e1ch s\u1ea1n l\u00e0m vi\u1ec7c cho m\u1ed9t chu\u1ed7i ho\u1eb7c nh\u00f3m kh\u00e1ch s\u1ea1n. Trong khi \u0111\u00f3, m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n c\u1ea5p cao c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c trong b\u1ea5t k\u1ef3 doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n n\u00e0o &#8211; nh\u00f3m ho\u1eb7c t\u00e0i s\u1ea3n \u0111\u01a1n l\u1ebb &#8211; \u0111\u1ee7 l\u1edbn \u0111\u1ec3 thu\u00ea nhi\u1ec1u qu\u1ea3n l\u00fd doanh s\u1ed1, m\u1ed9t nh\u00f3m m\u00e0 h\u1ecd l\u00e3nh \u0111\u1ea1o.<\/p>\n<h2>K\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu c\u1ee7a qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n<\/h2>\n<p>Nh\u1eefng t\u00e0i n\u0103ng n\u00e0o m\u00e0 c\u00e1c qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3 mang \u0111\u1ebfn? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 n\u0103m k\u1ef9 n\u0103ng c\u1ea7n c\u00f3:<\/p>\n<ul>\n<li aria-level=\"1\"><b>K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n:<\/b> \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ee3p \u0111\u1ed3ng v\u00e0 m\u1ee9c gi\u00e1 c\u00f3 l\u1ee3i.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>K\u1ef9 n\u0103ng giao ti\u1ebfp:<\/b> \u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 l\u00e0m vi\u1ec7c t\u1ed1t v\u1edbi ng\u01b0\u1eddi kh\u00e1c.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>K\u1ef9 n\u0103ng ph\u00e2n t\u00edch: <\/b>\u0110\u1ec3 hi\u1ec3u c\u00e1c xu h\u01b0\u1edbng trong ng\u00e0nh s\u1ebd th\u00f4ng b\u00e1o cho c\u00e1c chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Qu\u1ea3n l\u00fd th\u1eddi gian: <\/b>\u0110\u1ec3 qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c tr\u00e1ch nhi\u1ec7m, th\u1eddi h\u1ea1n v\u00e0 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>N\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o: <\/b>\u0110\u1ec3 h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi v\u00e0 ph\u1ed1i h\u1ee3p c\u00e1c s\u00e1ng ki\u1ebfn b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<h2>\u0110i\u1ec3m m\u1ea1nh c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h2>\n<p>S\u1ee9c m\u1ea1nh s\u1ed1 m\u1ed9t c\u1ee7a b\u1ea5t k\u1ef3 qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n n\u00e0o l\u00e0 giao ti\u1ebfp. D\u00f9 ch\u00fang ta \u0111ang n\u00f3i v\u1ec1 kh\u00e1ch h\u00e0ng, c\u00e1c \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng hay c\u00e1c ph\u00f2ng ban kh\u00e1ch s\u1ea1n kh\u00e1c, m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3, c\u1ea3 b\u1eb1ng l\u1eddi n\u00f3i v\u00e0 b\u1eb1ng v\u0103n b\u1ea3n, \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/p>\n<h2>\u0110i\u1ec1u g\u00ec t\u1ea1o n\u00ean m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n xu\u1ea5t s\u1eafc?<\/h2>\n<p>Nh\u1eefng qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n xu\u1ea5t s\u1eafc s\u1ebd k\u1ebft h\u1ee3p k\u1ef9 n\u0103ng giao ti\u1ebfp tinh t\u1ebf v\u1edbi \u0111\u1ed9ng l\u1ef1c kh\u00f4ng ng\u1eebng \u0111\u1ec3 ki\u1ebfm th\u00eam doanh s\u1ed1. Kh\u00f4ng c\u00f3 \u0111i\u1ec3m k\u1ebft th\u00fac th\u1ef1c s\u1ef1 cho vai tr\u00f2 n\u00e0y &#8211; m\u1ee5c ti\u00eau l\u00e0 lu\u00f4n ki\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ec1n h\u01a1n &#8211; v\u00ec v\u1eady m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n v\u0129 \u0111\u1ea1i s\u1ebd c\u00f3 th\u1ec3 duy tr\u00ec s\u1ef1 khao kh\u00e1t \u0111\u00f3.<\/p>\n<p><img alt=\"Ota Viet Nam 1 413\" loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-443824\" src=\"https:\/\/otavietnam.com\/wp-content\/uploads\/2025\/01\/OTA-Viet-Nam-1-413-1024x768.png\" width=\"1024\" height=\"768\" srcset=\"https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/01\/OTA-Viet-Nam-1-413-1024x768.png 1024w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/01\/OTA-Viet-Nam-1-413-300x225.png 300w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/01\/OTA-Viet-Nam-1-413-768x576.png 768w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/01\/OTA-Viet-Nam-1-413-750x563.png 750w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/01\/OTA-Viet-Nam-1-413-1140x855.png 1140w, https:\/\/otavietnam.com\/blog\/wp-content\/uploads\/2025\/01\/OTA-Viet-Nam-1-413.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2>Tr\u00e1ch nhi\u1ec7m c\u1ed1t l\u00f5i c\u1ee7a qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n<\/h2>\n<p>M\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ch\u00ednh m\u00e0 c\u00e1c qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m bao g\u1ed3m:<\/p>\n<h3>Qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169<\/h3>\n<p>L\u00e3nh \u0111\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng b\u1eb1ng c\u00e1ch \u0111\u1eb7t ra c\u00e1c m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng, cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u00e0 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u1ee3p t\u00e1c.<\/p>\n<h3>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/h3>\n<p>X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 ki\u1ebfm \u0111\u01b0\u1ee3c s\u1ef1 quay l\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3>Qu\u1ea3n l\u00fd c\u1ed5 \u0111\u00f4ng<\/h3>\n<p>Giao ti\u1ebfp v\u00e0 ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c c\u1ed5 \u0111\u00f4ng n\u1ed9i b\u1ed9 &#8211; marketing, ho\u1ea1t \u0111\u1ed9ng, l\u00e3nh \u0111\u1ea1o &#8211; \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c m\u1ee5c ti\u00eau l\u1edbn h\u01a1n c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n<h3>C\u1ea3i ti\u1ebfn quy tr\u00ecnh<\/h3>\n<p>X\u00e1c \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c c\u1ea3i ti\u1ebfn trong quy tr\u00ecnh b\u00e1n h\u00e0ng \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3 v\u00e0 tinh gi\u1ea3n ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<h3>C\u1ea3i thi\u1ec7n doanh s\u1ed1<\/h3>\n<p>Ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng doanh s\u1ed1 v\u00e0 doanh thu.<\/p>\n<h3>B\u1ea3y ch\u1ee9c n\u0103ng c\u01a1 b\u1ea3n m\u00e0 m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n th\u1ef1c hi\u1ec7n l\u00e0 g\u00ec?<\/h3>\n<p>M\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 ch\u1ee9c n\u0103ng ch\u00ednh khi h\u1ecd qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh, duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 l\u00e0m vi\u1ec7c \u0111\u1ec3 t\u0103ng doanh thu. B\u1ea3y ch\u1ee9c n\u0103ng c\u01a1 b\u1ea3n nh\u1ea5t bao g\u1ed3m:<\/p>\n<ul>\n<li aria-level=\"1\">\u0110\u1eb7t m\u1ee5c ti\u00eau doanh s\u1ed1<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Theo d\u00f5i hi\u1ec7u su\u1ea5t<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">T\u1ed1i \u01b0u h\u00f3a c\u00e1c chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c ph\u00f2ng ban kh\u00e1c<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">X\u00e1c \u0111\u1ecbnh c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">\u0110\u00e0m ph\u00e1n h\u1ee3p \u0111\u1ed3ng<\/li>\n<li aria-level=\"1\">Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<h2>Danh s\u00e1ch ki\u1ec3m tra h\u00e0ng ng\u00e0y c\u1ee7a qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n<\/h2>\n<p>C\u00e1c tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3 c\u1ee7a m\u1ed9t qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n s\u1ebd kh\u00e1c nhau t\u00f9y theo vai tr\u00f2, nh\u01b0ng m\u1ed9t danh s\u00e1ch ki\u1ec3m tra h\u00e0ng ng\u00e0y cho m\u1ed9t qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n th\u00f4ng th\u01b0\u1eddng c\u00f3 th\u1ec3 tr\u00f4ng nh\u01b0 sau:<\/p>\n<ol>\n<li aria-level=\"1\">Ki\u1ec3m tra email v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li aria-level=\"1\">Theo d\u00f5i c\u00e1c KPI doanh s\u1ed1 so v\u1edbi m\u1ee5c ti\u00eau<\/li>\n<li aria-level=\"1\">Xem x\u00e9t m\u1ee5c ti\u00eau v\u00e0 \u01b0u ti\u00ean doanh s\u1ed1<\/li>\n<li aria-level=\"1\">C\u1eadp nh\u1eadt v\u00e0 theo d\u00f5i c\u00e1c t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng ch\u00ednh trong CRM<\/li>\n<li aria-level=\"1\">Theo d\u00f5i c\u00e1c c\u01a1 h\u1ed9i ti\u1ec1m n\u0103ng v\u00e0 li\u00ean h\u1ec7 v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i<\/li>\n<li aria-level=\"1\">Xem x\u00e9t c\u00e1c \u0111\u1eb7t ph\u00f2ng ho\u1eb7c s\u1ef1 ki\u1ec7n s\u1eafp t\u1edbi v\u1edbi c\u00e1c ph\u00f2ng ban li\u00ean quan<\/li>\n<li aria-level=\"1\">Ph\u00e2n t\u00edch gi\u00e1 c\u1ea3 c\u1ee7a \u0111\u1ed1i th\u1ee7 v\u00e0 xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng<\/li>\n<li aria-level=\"1\">S\u1eed d\u1ee5ng th\u00f4ng tin \u0111\u1ec3 xem x\u00e9t v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng<\/li>\n<li aria-level=\"1\">Chu\u1ea9n b\u1ecb v\u00e0 tham gia v\u00e0o c\u00e1c cu\u1ed9c h\u1ecdp \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng<\/li>\n<li aria-level=\"1\">L\u1eadp k\u1ebf ho\u1ea1ch c\u00f4ng vi\u1ec7c cho ng\u00e0y h\u00f4m sau v\u00e0 \u0111\u1eb7t nh\u1eafc nh\u1edf theo d\u00f5i<\/li>\n<\/ol>\n<p>\u0110\u1ec3 chu\u1ea9n b\u1ecb cho c\u00e1c qu\u1ea3n l\u00fd doanh s\u1ed1 c\u1ee7a b\u1ea1n th\u00e0nh c\u00f4ng, ch\u1eafc ch\u1eafn r\u1eb1ng c\u1ea7n trang b\u1ecb cho kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u00f4ng ngh\u1ec7 v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u1ed1t nh\u1ea5t tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? Qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t chuy\u00ean gia \u0111\u01b0\u1ee3c tuy\u1ec3n d\u1ee5ng b\u1edfi m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 qu\u1ea3n l\u00fd chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng, nh\u1eb1m t\u0103ng c\u01b0\u1eddng s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u, \u0111\u1eb7t ph\u00f2ng v\u00e0 doanh thu. Qu\u1ea3n l\u00fd doanh s\u1ed1 kh\u00e1ch s\u1ea1n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":443824,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"1","post_reading_time_wpm":"500","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"footnotes":""},"categories":[249],"tags":[],"class_list":["post-443825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quan-ly-van-hanh-doanh-nghiep"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/443825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=443825"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/443825\/revisions"}],"predecessor-version":[{"id":443831,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/443825\/revisions\/443831"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/443824"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=443825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=443825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=443825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}