{"id":441824,"date":"2025-01-02T03:37:06","date_gmt":"2025-01-02T03:37:06","guid":{"rendered":"https:\/\/otavietnam.com\/?p=441824"},"modified":"2025-01-02T03:37:06","modified_gmt":"2025-01-02T03:37:06","slug":"giao-tiep-hieu-qua-trong-nganh-khach-san-de-toi-uu-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/giao-tiep-hieu-qua-trong-nganh-khach-san-de-toi-uu-trai-nghiem-khach-hang\/","title":{"rendered":"Giao Ti\u1ebfp Hi\u1ec7u Qu\u1ea3 Trong Ng\u00e0nh Kh\u00e1ch S\u1ea1n \u0111\u1ec3 T\u1ed1i \u01afu Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"<div class=\"page\">\n<p>Trong ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n, <strong>giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng (guest communication)<\/strong> \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c n\u00e2ng cao <strong>tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong>. Kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch, m\u00e0 c\u00f2n <a href=\"#\" target=\"_blank\" rel=\"noopener\">\u0111\u1eb7t ra k\u1ef3 v\u1ecdng tr\u01b0\u1edbc khi kh\u00e1ch \u0111\u1ebfn<\/a> v\u00e0 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n v\u00e0 ch\u0103m s\u00f3c trong su\u1ed1t th\u1eddi gian l\u01b0u tr\u00fa.<\/p>\n<p>Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, <strong>c\u00e1c ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/strong> \u0111\u00e3 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3. S\u1ef1 gia t\u0103ng s\u1ed1 l\u01b0\u1ee3ng c\u00e1c k\u00eanh giao ti\u1ebfp, c\u00f9ng v\u1edbi mong \u0111\u1ee3i v\u1ec1 ph\u1ea3n h\u1ed3i t\u1ee9c th\u1eddi qua c\u00e1c k\u00eanh s\u1ed1 \u0111\u00e3 t\u1ea1o ra th\u00e1ch th\u1ee9c l\u1edbn cho c\u00e1c kh\u00e1ch s\u1ea1n. Trong khi \u0111\u00f3, vi\u1ec7c thi\u1ebfu nh\u00e2n vi\u00ean \u0111\u00e3 khi\u1ebfn c\u00e1c c\u01a1 s\u1edf l\u01b0u tr\u00fa g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c duy tr\u00ec ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5.<\/p>\n<p>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00e1c nh\u00e0 \u0111i\u1ec1u h\u00e0nh d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa v\u01b0\u1ee3t qua nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y? D\u01b0\u1edbi \u0111\u00e2y ch\u00fang t\u00f4i s\u1ebd th\u1ea3o lu\u1eadn c\u00e1ch tr\u00e1nh nh\u1eefng l\u1ed7i giao ti\u1ebfp th\u01b0\u1eddng g\u1eb7p, cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p giao ti\u1ebfp c\u00f3 s\u1eb5n cho kh\u00e1ch s\u1ea1n ng\u00e0y nay, v\u00e0 chia s\u1ebb nh\u1eefng m\u1eb9o h\u1eefu \u00edch cho vi\u1ec7c qu\u1ea3n l\u00fd giao ti\u1ebfp \u1edf <a href=\"#\" target=\"_blank\" rel=\"noopener\">m\u1ed7i giai \u0111o\u1ea1n c\u1ee7a h\u00e0nh tr\u00ecnh kh\u00e1ch l\u01b0u tr\u00fa<\/a>.<\/p>\n<h2>Giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng trong ng\u00e0nh kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h2>\n<p>Giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 vi\u1ec7c chia s\u1ebb th\u00f4ng tin gi\u1eefa doanh nghi\u1ec7p d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, cho d\u00f9 \u0111\u00f3 l\u00e0 tr\u1ef1c ti\u1ebfp, qua \u0111i\u1ec7n tho\u1ea1i hay qua c\u00e1c k\u00eanh s\u1ed1 nh\u01b0 SMS, email, live chat, WhatsApp, v\u00e0 Messenger.<\/p>\n<p>Vi\u1ec7c duy tr\u00ec li\u00ean l\u1ea1c m\u1edf v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc. D\u00f9 \u1edf b\u1ea5t c\u1ee9 giai \u0111o\u1ea1n n\u00e0o trong h\u00e0nh tr\u00ecnh l\u01b0u tr\u00fa, kh\u00e1ch h\u00e0ng n\u00ean d\u1ec5 d\u00e0ng li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch s\u1ea1n \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi, qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u.<\/p>\n<h2 id=\"importance\">T\u1ea7m quan tr\u1ecdng c\u1ee7a giao ti\u1ebfp \u0111\u1ed1i v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h2>\n<p>C\u00e1ch th\u1ee9c m\u00e0 c\u00e1c kh\u00e1ch s\u1ea1n giao ti\u1ebfp v\u1edbi kh\u00e1ch du l\u1ecbch c\u00f3 nh\u1eefng h\u1ec7 l\u1ee5y s\u00e2u r\u1ed9ng, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u1ea3m nh\u1eadn v\u00e0 h\u00e0nh vi c\u1ee7a h\u1ecd trong su\u1ed1t h\u00e0nh tr\u00ecnh, bao g\u1ed3m:<\/p>\n<ul>\n<li>\u1ea4n t\u01b0\u1ee3ng v\u1ec1 c\u01a1 s\u1edf v\u1eadt ch\u1ea5t v\u00e0 nh\u00e2n vi\u00ean<\/li>\n<li>Quy\u1ebft \u0111\u1ecbnh c\u00f3 \u0111\u1eb7t ph\u00f2ng hay kh\u00f4ng<\/li>\n<li>K\u1ef3 v\u1ecdng khi \u0111\u1ebfn n\u01a1i<\/li>\n<li>Quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng t\u1ea1i c\u01a1 s\u1edf<\/li>\n<li>Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch th\u00f4ng qua kh\u1ea3o s\u00e1t sau l\u01b0u tr\u00fa v\u00e0 \u0111\u00e1nh gi\u00e1<\/li>\n<li>Quy\u1ebft \u0111\u1ecbnh quay l\u1ea1i ho\u1eb7c kh\u00f4ng<\/li>\n<\/ul>\n<p>V\u1edbi nh\u1eefng \u0111i\u1ec1u c\u00f3 th\u1ec3 x\u1ea3y ra, c\u00e1c kh\u00e1ch s\u1ea1n ph\u1ea3i x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c giao ti\u1ebfp \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c \u1edf m\u1ecdi giai \u0111o\u1ea1n c\u1ee7a h\u00e0nh tr\u00ecnh l\u01b0u tr\u00fa. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m:<\/p>\n<ul>\n<li><b>Giao ti\u1ebfp tr\u01b0\u1edbc khi l\u01b0u tr\u00fa<\/b> nh\u01b0 chatbots v\u00e0 tin nh\u1eafn tr\u01b0\u1edbc khi \u0111\u1ebfn.<\/li>\n<li><b>Giao ti\u1ebfp trong khi l\u01b0u tr\u00fa<\/b> nh\u01b0 d\u1ecbch v\u1ee5 tr\u1ee3 gi\u00fap s\u1ed1 v\u00e0 d\u00f2ng tin nh\u1eafn m\u1edf<\/li>\n<li><b>Giao ti\u1ebfp sau khi l\u01b0u tr\u00fa<\/b> nh\u01b0 kh\u1ea3o s\u00e1t v\u00e0 \u01b0u \u0111\u00e3i kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/li>\n<\/ul>\n<h2>Vai tr\u00f2 c\u1ee7a ti\u1ec1n s\u1ea3nh trong giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n<p>L\u00e0 trung t\u00e2m c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 giao ti\u1ebfp, qu\u1ea7y l\u1ec5 t\u00e2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c h\u00ecnh th\u00e0nh c\u1ea3m nh\u1eadn v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng. Truy\u1ec1n th\u1ed1ng, h\u1ea7u h\u1ebft c\u00e1c giao ti\u1ebfp v\u1edbi kh\u00e1ch \u0111\u1ec1u \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u1ef1c ti\u1ebfp ho\u1eb7c qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<p>Ng\u00e0y nay, nhi\u1ec1u giao d\u1ecbch v\u00e0 giao ti\u1ebfp di\u1ec5n ra tr\u00ean c\u00e1c k\u00eanh s\u1ed1, t\u1eeb <a href=\"#\" target=\"_blank\" rel=\"noopener\">tin nh\u1eafn v\u1edbi kh\u00e1ch<\/a> qua SMS, \u1ee9ng d\u1ee5ng chat v\u00e0 nh\u1eafn tin tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ebfn check-in di \u0111\u1ed9ng v\u00e0 <a href=\"#\" target=\"_blank\" rel=\"noopener\">thanh to\u00e1n kh\u00f4ng ti\u1ebfp x\u00fac<\/a>.<\/p>\n<p>Nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp n\u00e0y t\u1ea1o ra nhi\u1ec1u th\u00e1ch th\u1ee9c cho qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n:<\/p>\n<ul>\n<li>\u00cdt giao ti\u1ebfp m\u1eb7t \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch h\u01a1n.<\/li>\n<li>C\u00f3 nhi\u1ec1u k\u00eanh giao ti\u1ebfp \u0111\u1ec3 qu\u1ea3n l\u00fd h\u01a1n.<\/li>\n<li>Kh\u00e1ch v\u1eabn mong mu\u1ed1n c\u00f3 s\u1ef1 hi\u1ec7n di\u1ec7n t\u1ea1i qu\u1ea7y l\u1ec5 t\u00e2n.<\/li>\n<li>K\u1ef3 v\u1ecdng v\u1ec1 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng cao h\u01a1n bao gi\u1edd h\u1ebft.<\/li>\n<li>Giao ti\u1ebfp k\u00e9m c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn m\u1ea5t kh\u00e1ch v\u00e0 \u0111\u00e1nh gi\u00e1 x\u1ea5u.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro, c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng c\u1ea1m b\u1eaby ti\u1ec1m t\u00e0ng c\u1ee7a giao ti\u1ebfp k\u00e9m v\u00e0 n\u1ed7 l\u1ef1c \u0111\u1ec3 c\u00f3 nh\u1eefng giao ti\u1ebfp ch\u1ee7 \u0111\u1ed9ng v\u00e0 minh b\u1ea1ch t\u1ea1i qu\u1ea7y v\u00e0 \u1edf m\u1ecdi ph\u00f2ng ban trong kh\u00e1ch s\u1ea1n.<\/p>\n<p>Chris Hovanessian, Qu\u1ea3n l\u00fd S\u1ea3n ph\u1ea9m C\u1ea5p cao t\u1ea1i Cloudbeds, chia s\u1ebb c\u00e1ch m\u1ed9t n\u1ec1n t\u1ea3ng nh\u01b0 Whistle for Cloudbeds c\u00f3 th\u1ec3 gi\u00fap c\u00e1c ch\u1ee7 c\u01a1 s\u1edf l\u01b0u tr\u00fa giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng trong su\u1ed1t h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd.<\/p>\n<p>H\u00e3y b\u1eaft \u0111\u1ea7u v\u1edbi nh\u1eefng nguy c\u01a1 ti\u1ec1m t\u00e0ng v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c ch\u00fang.<\/p>\n<h3>Kh\u00f4ng l\u1eafng nghe<\/h3>\n<p>L\u1eafng nghe l\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n. N\u1ebfu kh\u00f4ng hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch c\u1ea7n g\u00ec, b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd. \u0110\u00e2y l\u00e0 th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn trong c\u00e1c giao ti\u1ebfp s\u1ed1 b\u1edfi nh\u00e2n vi\u00ean th\u01b0\u1eddng l\u00e0m nhi\u1ec1u vi\u1ec7c c\u00f9ng l\u00fac v\u00e0 c\u00e1c tin nh\u1eafn c\u00f3 th\u1ec3 b\u1ecb \u0111\u1ecdc l\u01b0\u1edbt qua ho\u1eb7c hi\u1ec3u sai. \u0110\u1ec3 tr\u00e1nh hi\u1ec3u nh\u1ea7m, nh\u00e2n vi\u00ean c\u1ea7n d\u00e0nh th\u1eddi gian \u0111\u1ecdc k\u1ef9 tin nh\u1eafn, ch\u00fa \u00fd chi ti\u1ebft v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi khi c\u1ea7n thi\u1ebft. Ch\u1ec9 khi \u0111\u00f3, h\u1ecd m\u1edbi c\u00f3 th\u1ec3 t\u1ef1 tin r\u1eb1ng ph\u1ea3n h\u1ed3i c\u1ee7a m\u00ecnh \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch.<\/p>\n<h3>Tr\u1ec5 h\u1ea1n h\u1ed3i \u0111\u00e1p<\/h3>\n<p>C\u00e0ng ch\u1eadm tr\u1ec5 trong vi\u1ec7c ph\u1ea3n h\u1ed3i c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch, kh\u00e1ch c\u00e0ng d\u1ec5 c\u1ea3m th\u1ea5y s\u1ed1t ru\u1ed9t. N\u1ebfu kh\u00e1ch s\u1eed d\u1ee5ng live chat \u0111\u1ec3 h\u1ecfi v\u1ec1 m\u1ed9t \u0111\u1eb7t ph\u00f2ng ho\u1eb7c gi\u00e1 c\u1ea3, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn th\u1ea5t tho\u00e1t kinh doanh. N\u1ebfu kh\u00e1ch \u0111ang trong nh\u00e0, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn \u0111\u00e1nh gi\u00e1 x\u1ea5u. \u0110\u1ec3 ch\u1eafc ch\u1eafn kh\u00e1ch nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng, c\u00e1c kh\u00e1ch s\u1ea1n c\u1ea7n thi\u1ebft l\u1eadp ti\u00eau chu\u1ea9n v\u1ec1 th\u1eddi gian ph\u1ea3n h\u1ed3i t\u1ed1i thi\u1ec3u v\u00e0 khuy\u1ebfn kh\u00edch s\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng nh\u1eafn tin v\u1edbi c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u00edch h\u1ee3p nh\u01b0 t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi, k\u00edch ho\u1ea1t t\u0103ng t\u1ed1c, v\u00e0 <a href=\"#\" target=\"_blank\" rel=\"noopener\">chatbot<\/a>.<\/p>\n<h3>L\u1ef1a ch\u1ecdn t\u1eeb ng\u1eef kh\u00f4ng ph\u00f9 h\u1ee3p<\/h3>\n<p>Khi giao ti\u1ebfp v\u1edbi kh\u00e1ch tr\u1ef1c ti\u1ebfp, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 d\u1ef1a v\u00e0o d\u1ea5u hi\u1ec7u th\u1ecb gi\u00e1c v\u00e0 ng\u1eef \u0111i\u1ec7u \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 th\u1ea5u hi\u1ec3u. Tr\u00ean c\u00e1c k\u00eanh s\u1ed1, nh\u00e2n vi\u00ean ph\u1ea3i ch\u1ec9 d\u1ef1a v\u00e0o ng\u00f4n ng\u1eef vi\u1ebft. V\u00ec v\u1eady, vi\u1ec7c ch\u00fa \u00fd k\u1ef9 \u0111\u1ebfn t\u1eeb ng\u1eef s\u1eed d\u1ee5ng v\u00e0 t\u00f4ng gi\u1ecdng l\u00e0 r\u1ea5t quan tr\u1ecdng. \u0110\u1ec3 xoa d\u1ecbu v\u00e0 tr\u1ea5n an kh\u00e1ch, th\u00f4ng \u0111i\u1ec7p ho\u00e0n ng\u1ea7m ph\u1ea3i lu\u00f4n l\u00e0 &#8220;T\u00f4i hi\u1ec3u v\u00e0 t\u00f4i \u1edf \u0111\u00e2y \u0111\u1ec3 gi\u00fap b\u1ea1n.&#8221; Truy\u1ec1n \u0111\u1ea1t c\u00e1c ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp \u0111\u00fang c\u00e1ch n\u00ean l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o c\u00e1c <a href=\"#\" target=\"_blank\" rel=\"noopener\">quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng ti\u00eau chu\u1ea9n (SOP)<\/a>.<\/p>\n<h3>G\u1eedi qu\u00e1 nhi\u1ec1u tin nh\u1eafn<\/h3>\n<p>M\u1eb7c d\u00f9 c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp hi\u1ec7n nay r\u1ea5t d\u1ec5 d\u00e0ng \u0111\u1ec3 gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng, c\u1ea7n c\u1ea9n th\u1eadn \u0111\u1ec3 kh\u00f4ng g\u1eedi qu\u00e1 nhi\u1ec1u th\u00f4ng \u0111i\u1ec7p. N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ecb l\u00e0m phi\u1ec1n b\u1edfi c\u00e1c tin nh\u1eafn v\u00e0 th\u00f4ng b\u00e1o, h\u1ecd s\u1ebd ch\u1ecdn kh\u00f4ng tham gia. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t \u0111\u00fang \u0111\u1ed1i v\u1edbi email khuy\u1ebfn m\u1ea1i v\u00e0 tin nh\u1eafn v\u0103n b\u1ea3n. N\u1ed7 l\u1ef1c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t c\u00e2n b\u1eb1ng gi\u1eefa th\u00f4ng \u0111i\u1ec7p d\u1ecbch v\u1ee5 v\u00e0 th\u00f4ng \u0111i\u1ec7p khuy\u1ebfn m\u1ea1i. V\u00ed d\u1ee5, c\u00e1c \u01b0u \u0111\u00e3i c\u00f3 li\u00ean quan nh\u01b0 <a href=\"#\" target=\"_blank\" rel=\"noopener\">n\u00e2ng c\u1ea5p ph\u00f2ng<\/a> hay tr\u1ea3 ph\u00f2ng mu\u1ed9n c\u00f3 th\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m l\u01b0u tr\u00fa \u0111\u1ed3ng th\u1eddi t\u1ea1o ra thu nh\u1eadp b\u1ed5 sung.<\/p>\n<h3>Kh\u00f4ng ph\u1ea3n h\u1ed3i \u0111\u00e1nh gi\u00e1<\/h3>\n<p>B\u1ea5t k\u1ec3 b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c, m\u1ed9t ph\u1ea3n h\u1ed3i t\u1eeb qu\u1ea3n l\u00fd c\u00f3 suy ngh\u0129 kh\u00f4ng ch\u1ec9 gi\u00fap c\u1ee7ng c\u1ed1 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch du l\u1ecbch v\u1ec1 c\u01a1 s\u1edf l\u01b0u tr\u00fa m\u00e0 c\u00f2n c\u00f3 th\u1ec3 t\u0103ng s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t ph\u00f2ng l\u1eb7p l\u1ea1i. Theo <a href=\"#\" target=\"_blank\" rel=\"noopener\">Tripadvisor<\/a>, khi ch\u1ee7 s\u1edf h\u1eefu c\u01a1 s\u1edf l\u01b0u tr\u00fa \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i c\u00e1 nh\u00e2n cho c\u00e1c \u0111\u00e1nh gi\u00e1, 77% kh\u00e1ch du l\u1ecbch tr\u00ean Tripadvisor c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1eb7t ph\u00f2ng h\u01a1n. \u0110\u1ec3 t\u1eadn d\u1ee5ng l\u1ee3i \u00edch n\u00e0y, c\u00e1c kh\u00e1ch s\u1ea1n n\u00ean s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1 \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 thi\u1ebft l\u1eadp ti\u00eau chu\u1ea9n nh\u01b0 tr\u1ea3 l\u1eddi \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c trong v\u00f2ng 24 gi\u1edd.<\/p>\n<h2 id=\"tips\">8 m\u1eb9o giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n<p>B\u00ean c\u1ea1nh vi\u1ec7c ng\u0103n ng\u1eeba c\u00e1c l\u1ed7i th\u00f4ng th\u01b0\u1eddng, vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng qu\u1ea3n l\u00fd giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft. H\u00e3y xem x\u00e9t c\u00e1c th\u1ef1c h\u00e0nh sau \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng:<\/p>\n<h3>B\u1eaft \u0111\u1ea7u chu\u1ea9n b\u1ecb cho l\u01b0u tr\u00fa c\u1ee7a kh\u00e1ch t\u1eeb s\u1edbm<\/h3>\n<p>Thay v\u00ec ch\u1edd \u0111\u1ebfn khi check-in m\u1edbi t\u00ecm hi\u1ec3u v\u1ec1 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch, h\u00e3y g\u1eedi email ho\u1eb7c tin nh\u1eafn tr\u01b0\u1edbc khi l\u01b0u tr\u00fa \u0111\u1ec3 m\u1eddi kh\u00e1ch b\u1eaft \u0111\u1ea7u l\u00ean k\u1ebf ho\u1ea1ch cho chuy\u1ebfn \u0111i c\u1ee7a m\u00ecnh. Kh\u00e1ch s\u1ebd \u1ea5n t\u01b0\u1ee3ng khi th\u1ea5y m\u1ecdi th\u1ee9 \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp s\u1eb5n s\u00e0ng khi h\u1ecd \u0111\u1ebfn. B\u1ea1n th\u1eadm ch\u00ed c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u01a1 h\u1ed9i n\u00e0y \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t n\u00e2ng c\u1ea5p ph\u00f2ng, t\u1eeb \u0111\u00f3 t\u1ea1o ra th\u00eam doanh thu.<\/p>\n<h3>H\u00e3y minh b\u1ea1ch v\u1ec1 c\u00e1c thay \u0111\u1ed5i trong ho\u1ea1t \u0111\u1ed9ng<\/h3>\n<p>S\u1eed d\u1ee5ng tin nh\u1eafn tr\u01b0\u1edbc khi l\u01b0u tr\u00fa \u0111\u1ec3 \u0111\u1eb7t k\u1ef3 v\u1ecdng v\u1edbi kh\u00e1ch v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00f4ng c\u00f3 b\u1ea5t ng\u1edd kh\u00f3 ch\u1ecbu n\u00e0o khi \u0111\u1ebfn n\u01a1i. N\u1ebfu c\u01a1 s\u1edf \u0111ang ti\u1ebfn h\u00e0nh s\u1eeda ch\u1eefa ho\u1eb7c nh\u00e0 h\u00e0ng \u0111\u00f3ng c\u1eeda cho s\u1ef1 ki\u1ec7n ri\u00eang, h\u00e3y s\u1eed d\u1ee5ng t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a n\u1ec1n t\u1ea3ng nh\u1eafn tin \u0111\u1ec3 th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc v\u00e0 cung c\u1ea5p c\u00e1c l\u1ef1a ch\u1ecdn thay th\u1ebf thay v\u00ec \u0111\u1ec3 kh\u00e1ch ph\u00e1t hi\u1ec7n v\u00e0o ph\u00fat cu\u1ed1i, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m x\u1ea5u.<\/p>\n<h3>Cho ph\u00e9p kh\u00e1ch t\u1ef1 qu\u1ea3n l\u00fd k\u1ef3 l\u01b0u tr\u00fa c\u1ee7a m\u00ecnh<\/h3>\n<p>Cho ph\u00e9p nh\u1eefng kh\u00e1ch ti\u1ec1m n\u0103ng c\u00f3 s\u1ef1 l\u1ef1a ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 thay v\u00ec ch\u1edd \u0111\u1ee3i nh\u1edd v\u00e0o c\u00e1c t\u00f9y ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 nh\u01b0 check-in tr\u1ef1c tuy\u1ebfn, d\u1ecbch v\u1ee5 tr\u1ee3 gi\u00fap qua \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng v\u00e0 t\u1ef1 check-out. S\u1eed d\u1ee5ng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQ), th\u01b0 m\u1ee5c s\u1ed1 ho\u1eb7c chatbot \u0111\u1ec3 cung c\u1ea5p c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi nhanh ch\u00f3ng cho c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn.<\/p>\n<h3>Kh\u00f4ng bao gi\u1edd b\u1ecf qua s\u1ef1 l\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p<\/h3>\n<p>Giao ti\u1ebfp s\u1ed1 th\u01b0\u1eddng ng\u1eafn g\u1ecdn v\u00e0 tr\u1ef1c ti\u1ebfp h\u01a1n so v\u1edbi giao ti\u1ebfp tr\u1ef1c ti\u1ebfp, nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 b\u1ecf qua s\u1ef1 l\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p. Th\u1ec3 hi\u1ec7n c\u00e1 nh\u00e2n h\u00f3a trong giao ti\u1ebfp s\u1ed1 b\u1eb1ng c\u00e1ch g\u1ecdi t\u00ean kh\u00e1ch khi th\u00edch h\u1ee3p v\u00e0 x\u00e1c \u0111\u1ecbnh b\u1ea1n l\u00e0 ai v\u00e0 b\u1ea1n l\u00e0m vi\u1ec7c \u1edf b\u1ed9 ph\u1eadn n\u00e0o.<\/p>\n<h3>Cho ph\u00e9p kh\u00e1ch li\u00ean h\u1ec7 qua k\u00eanh \u01b0u ti\u00ean c\u1ee7a h\u1ecd<\/h3>\n<p>M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 c\u00e1ch th\u1ee9c li\u00ean l\u1ea1c \u01b0u ti\u00ean, b\u1ea5t k\u1ec3 \u0111\u00f3 l\u00e0 qua email, \u0111i\u1ec7n tho\u1ea1i, chat tr\u00ean web, SMS, WhatsApp hay Messenger. C\u1ed1 g\u1eafng duy tr\u00ec s\u1ef1 hi\u1ec7n di\u1ec7n tr\u00ean nhi\u1ec1u k\u00eanh nh\u1ea5t c\u00f3 th\u1ec3 m\u00e0 kh\u00f4ng l\u00e0m gi\u1ea3m ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5. C\u00e1c n\u1ec1n t\u1ea3ng nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng ng\u00e0y nay gi\u00fap d\u1ec5 d\u00e0ng h\u1ee3p nh\u1ea5t c\u00e1c tin nh\u1eafn t\u1eeb nhi\u1ec1u k\u00eanh th\u00e0nh m\u1ed9t h\u1ed9p th\u01b0 \u0111\u01a1n gi\u1ea3n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u1ee7a b\u1ea1n \u0111\u1ec3 x\u1eed l\u00fd to\u00e0n b\u1ed9 giao ti\u1ebfp v\u00e0 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed9t n\u01a1i.<\/p>\n<h3>Ch\u1ecdn \u0111\u00fang k\u00eanh cho lo\u1ea1i tin nh\u1eafn th\u00edch h\u1ee3p<\/h3>\n<p>T\u00f9y v\u00e0o t\u1eebng t\u00ecnh hu\u1ed1ng, \u0111\u00f4i khi vi\u1ec7c thay \u0111\u1ed5i k\u00eanh giao ti\u1ebfp l\u00e0 ph\u00f9 h\u1ee3p. V\u00ed d\u1ee5, n\u1ebfu m\u1ed9t kh\u00e1ch \u0111ang t\u1ee9c gi\u1eadn ho\u1eb7c th\u1ea5t v\u1ecdng, n\u00ean nh\u1ea5c \u0111i\u1ec7n tho\u1ea1i l\u00ean \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. N\u1ebfu b\u1ea1n \u0111ang chia s\u1ebb h\u01b0\u1edbng d\u1eabn ho\u1eb7c th\u00f4ng tin ph\u1ee9c t\u1ea1p, g\u1eedi th\u00f4ng tin qua email ho\u1eb7c tin nh\u1eafn v\u0103n b\u1ea3n c\u00f9ng v\u1edbi h\u00ecnh \u1ea3nh ho\u1eb7c li\u00ean k\u1ebft h\u1ed7 tr\u1ee3.<\/p>\n<h3>Cung c\u1ea5p t\u00f9y ch\u1ecdn giao ti\u1ebfp b\u1eb1ng ng\u00f4n ng\u1eef \u01b0a th\u00edch c\u1ee7a kh\u00e1ch<\/h3>\n<p>M\u1ed9t s\u1ed1 ng\u01b0\u1eddi th\u00edch giao ti\u1ebfp s\u1ed1 v\u00ec h\u1ecd kh\u00f4ng n\u00f3i ng\u00f4n ng\u1eef \u0111\u1ecba ph\u01b0\u01a1ng. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng nh\u1eafn tin c\u00f3 t\u00ednh n\u0103ng d\u1ecbch, b\u1ea1n c\u00f3 th\u1ec3 nhanh ch\u00f3ng d\u1ecbch c\u00e1c tin nh\u1eafn v\u00e0 tr\u1ea3 l\u1eddi b\u1eb1ng ng\u00f4n ng\u1eef \u01b0a th\u00edch c\u1ee7a kh\u00e1ch. \u0110\u1ec3 tr\u00e1nh hi\u1ec3u nh\u1ea7m, lu\u00f4n th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 vi\u1ec7c b\u1ea1n \u0111ang s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 d\u1ecbch n\u00e0y.<\/p>\n<h3>S\u1eed d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 nh\u1ea5t qu\u00e1n trong giao ti\u1ebfp<\/h3>\n<p>Khi nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n b\u1eadn r\u1ed9n, c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f3 th\u1ec3 b\u1ecb tr\u00ec ho\u00e3n ho\u1eb7c qu\u00ean l\u00e3ng. V\u1edbi n\u1ec1n t\u1ea3ng giao ti\u1ebfp kh\u00e1ch, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a m\u1ed9t s\u1ed1 tin nh\u1eafn v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin quan tr\u1ecdng \u0111\u00fang l\u00fac. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m x\u00e1c nh\u1eadn \u0111\u1eb7t ph\u00f2ng, tin nh\u1eafn tr\u01b0\u1edbc khi \u0111\u1ebfn, y\u00eau c\u1ea7u \u0111\u00e1nh gi\u00e1 sau l\u01b0u tr\u00fa v\u00e0 c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 quay l\u1ea1i.<\/p>\n<h2 id=\"platforms\">N\u1ec1n t\u1ea3ng giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n<p>Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, r\u1ea5t nhi\u1ec1u gi\u1ea3i ph\u00e1p \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n \u0111\u1ec3 gi\u00fap kh\u00e1ch s\u1ea1n t\u1ed1i \u01b0u h\u00f3a v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u1ea3 giao ti\u1ebfp b\u00ean ngo\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 giao ti\u1ebfp n\u1ed9i b\u1ed9 gi\u1eefa nh\u00e2n vi\u00ean. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ef1a ch\u1ecdn ph\u1ed5 bi\u1ebfn nh\u1ea5t:<\/p>\n<h3>Whistle for Cloudbeds<\/h3>\n<p>Whistle for Cloudbeds l\u00e0 m\u1ed9t <a href=\"#\" target=\"_blank\" rel=\"noopener\">n\u1ec1n t\u1ea3ng nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng h\u00e0ng \u0111\u1ea7u<\/a> t\u00edch h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u1ee7a b\u1ea1n v\u00e0 gi\u00fap c\u00e1c c\u01a1 s\u1edf cung c\u1ea5p d\u1ecbch v\u1ee5 t\u01b0\u01a1ng t\u00e1c 5 sao v\u1edbi kh\u00e1ch t\u1eeb ph\u00e1t hi\u1ec7n \u0111\u1ebfn sau khi l\u01b0u tr\u00fa v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp bao g\u1ed3m \u1ee9ng d\u1ee5ng nh\u1eafn tin, video, v\u00e0 chat tr\u00ean web. Whistle for Cloudbeds \u0111\u00e3 gi\u00fap c\u00e1c c\u01a1 s\u1edf \u0111\u1ea1t \u0111\u01b0\u1ee3c 24% nhi\u1ec1u c\u01a1 h\u1ed9i ph\u1ee5c h\u1ed3i d\u1ecbch v\u1ee5 h\u01a1n v\u1edbi n\u1ec1n t\u1ea3ng to\u00e0n di\u1ec7n c\u1ee7a h\u1ecd.<\/p>\n<h3>HelloShift<\/h3>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">HelloShift<\/a> gi\u00fap c\u00e1c kh\u00e1ch s\u1ea1n hi\u1ec7n \u0111\u1ea1i s\u1ed1 h\u00f3a v\u1edbi n\u1ec1n t\u1ea3ng t\u1ea5t c\u1ea3 trong m\u1ed9t d\u1ec5 s\u1eed d\u1ee5ng bao g\u1ed3m nh\u1eafn tin kh\u00e1ch h\u00e0ng linh ho\u1ea1t v\u00e0 t\u1ef1 \u0111\u1ed9ng, h\u1ee3p t\u00e1c gi\u1eefa nh\u00e2n vi\u00ean, qu\u1ea3n l\u00fd bu\u1ed3ng ph\u00f2ng v\u00e0 h\u01a1n th\u1ebf n\u1eefa.<\/p>\n<h3>GuestHub<\/h3>\n<p><a href=\"#\" target=\"_blank\" rel=\"noopener\">GuestHub<\/a> l\u00e0 m\u1ed9t H\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch H\u00e0ng gi\u00fap n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch v\u00e0 nh\u00e2n vi\u00ean n\u1ed9i b\u1ed9, c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t, tr\u00e1ch nhi\u1ec7m v\u00e0 kh\u1ea3 n\u0103ng theo d\u00f5i c\u1ee7a m\u1ecdi y\u00eau c\u1ea7u.<\/p>\n<h3>GuestTalk<\/h3>\n<p>GuestTalk t\u1ea1o ra m\u1ed9t k\u1ebft n\u1ed1i t\u1ee9c th\u00ec v\u00e0 tr\u1ef1c ti\u1ebfp gi\u1eefa kh\u00e1ch v\u00e0 c\u01a1 s\u1edf, cho ph\u00e9p h\u1ecd g\u1eedi y\u00eau c\u1ea7u qua \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh v\u00e0 c\u00e1c c\u01a1 s\u1edf qu\u1ea3ng b\u00e1 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u00e1ch.<\/p>\n<h3>HelloHere<\/h3>\n<p>HelloHere ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t tr\u1ee3 l\u00fd b\u1eb1ng c\u00e1ch cung c\u1ea5p cho kh\u00e1ch th\u00f4ng tin quan tr\u1ecdng nh\u01b0 chi ti\u1ebft check-in, m\u00e3 Wi-Fi, v\u00e0 n\u1ed9i quy c\u0169ng nh\u01b0 chia s\u1ebb c\u00e1c \u0111\u1ec1 xu\u1ea5t h\u00e0ng \u0111\u1ea7u c\u1ee7a b\u1ea1n v\u1ec1 \u0111i\u1ec3m tham quan \u0111\u1ecba ph\u01b0\u01a1ng.<\/p>\n<p>T\u1ea5t c\u1ea3 c\u00e1c gi\u1ea3i ph\u00e1p n\u00e0y \u0111\u1ec1u <a href=\"#\" target=\"_blank\" rel=\"noopener\">t\u00edch h\u1ee3p v\u1edbi Cloudbeds PMS<\/a>, cho ph\u00e9p c\u00e1c kh\u00e1ch s\u1ea1n t\u1ef1 do ch\u1ecdn n\u1ec1n t\u1ea3ng giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p nh\u1ea5t cho doanh nghi\u1ec7p c\u1ee7a h\u1ecd.<\/p>\n<h2>V\u00ed d\u1ee5 v\u1ec1 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1ch h\u00e0ng: The Pad<\/h2>\n<p>Giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ecdi c\u01a1 s\u1edf, t\u1eeb kh\u00e1ch s\u1ea1n \u0111\u1ebfn d\u1ecbch v\u1ee5 cho thu\u00ea k\u1ef3 ngh\u1ec9 v\u00e0 thu\u00ea ng\u1eafn h\u1ea1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch m\u1ed9t doanh nghi\u1ec7p l\u01b0u tr\u00fa c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng trong vi\u1ec7c s\u1eed d\u1ee5ng giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng:<\/p>\n<p>T\u1ea1i Silverthorne, Colorado, <a href=\"#\" target=\"_blank\" rel=\"noopener\">The Pad<\/a> ho\u1ea1t \u0111\u1ed9ng tr\u00ean m\u00f4 h\u00ecnh kinh doanh lai t\u1ea1o k\u1ebft h\u1ee3p c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m t\u1ed1t nh\u1ea5t c\u1ee7a c\u1ea3 kh\u00e1ch s\u1ea1n v\u00e0 nh\u00e0 ngh\u1ec9. \u0110\u1ec3 gi\u00fap th\u00fac \u0111\u1ea9y \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp v\u00e0 h\u1ed7 tr\u1ee3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed5ng th\u1ec3, c\u00f4ng ty s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m Cloudbeds tr\u00ean to\u00e0n b\u1ed9 c\u01a1 s\u1edf.<\/p>\n<p>\u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng giao ti\u1ebfp Whistle \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u0103ng k\u00fd tr\u01b0\u1edbc khi \u0111\u1ebfn c\u1ee7a kh\u00e1ch v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh nh\u1eadn ph\u00f2ng. Sau ch\u1ec9 t\u00e1m th\u00e1ng ho\u1ea1t \u0111\u1ed9ng, The Pad \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1ef7 l\u1ec7 \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp cao 60 \u0111\u1ebfn 65% v\u00e0 \u0111\u00e1nh gi\u00e1 trung b\u00ecnh c\u1ee7a kh\u00e1ch l\u00e0 95% v\u1edbi h\u01a1n 1,000 \u0111\u00e1nh gi\u00e1. Hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch b\u1eb1ng cam k\u1ebft c\u1ee7a c\u00f4ng ty trong vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc v\u00e0 \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 c\u1ea3i thi\u1ec7n giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Trong ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n, giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng (guest communication) \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch, m\u00e0 c\u00f2n \u0111\u1eb7t ra k\u1ef3 v\u1ecdng tr\u01b0\u1edbc khi kh\u00e1ch \u0111\u1ebfn v\u00e0 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":441825,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"footnotes":""},"categories":[172,171],"tags":[],"class_list":["post-441824","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-trai-nghiem-khach-hang"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/441824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=441824"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/441824\/revisions"}],"predecessor-version":[{"id":441826,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/441824\/revisions\/441826"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/441825"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=441824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=441824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=441824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}