{"id":441821,"date":"2025-01-01T16:18:49","date_gmt":"2025-01-01T16:18:49","guid":{"rendered":"https:\/\/otavietnam.com\/?p=441821"},"modified":"2025-01-02T03:48:01","modified_gmt":"2025-01-02T03:48:01","slug":"trai-nghiem-khach-hang-trong-nganh-khach-san-nang-cao-su-hai-long-va-long-trung-thanh","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/trai-nghiem-khach-hang-trong-nganh-khach-san-nang-cao-su-hai-long-va-long-trung-thanh\/","title":{"rendered":"Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong ng\u00e0nh kh\u00e1ch s\u1ea1n: N\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh"},"content":{"rendered":"
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\u0110\u1ec3 c\u1ea1nh tranh trong ng\u00e0nh kh\u00e1ch s\u1ea1n hi\u1ec7n nay, c\u00e1c kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 cung c\u1ea5p m\u1ed9t n\u01a1i \u0111\u1ec3 ngh\u1ec9 ng\u01a1i m\u00e0 c\u00f2n ph\u1ea3i mang l\u1ea1i m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb cho kh\u00e1ch h\u00e0ng.<\/p>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 thu h\u00fat du kh\u00e1ch, t\u1ea1o n\u00ean nh\u1eefng k\u00fd \u1ee9c trong k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd quay l\u1ea1i ho\u1eb7c gi\u1edbi thi\u1ec7u cho b\u1ea1n b\u00e8. Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t m\u1ee5c ti\u00eau thay \u0111\u1ed5i li\u00ean t\u1ee5c. Khi k\u1ef3 v\u1ecdng v\u00e0 h\u00e0nh vi c\u1ee7a du kh\u00e1ch thay \u0111\u1ed5i, c\u00e1c nh\u00e0 \u0111i\u1ec1u h\u00e0nh l\u01b0u tr\u00fa ph\u1ea3i nhanh ch\u00f3ng th\u00edch nghi n\u1ebfu kh\u00f4ng mu\u1ed1n b\u1ecb b\u1ecf l\u1ea1i ph\u00eda sau. Ch\u00ednh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap m\u1ed9t \u0111\u1ecba \u0111i\u1ec3m kh\u00e1c bi\u1ec7t so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7.<\/p>\n

Vai tr\u00f2 c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong ng\u00e0nh kh\u00e1ch s\u1ea1n hi\u1ec7n nay<\/h2>\n

\u0110\u1ea1i d\u1ecbch \u0111\u00e3 t\u1ea1o ra m\u1ed9t s\u1ef1 thay \u0111\u1ed5i l\u1edbn trong c\u00e1ch tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. C\u00e1c kh\u00e1ch s\u1ea1n \u0111\u00e3 gi\u1ea3m nh\u00e2n l\u1ef1c v\u00e0 d\u1ecbch v\u1ee5 \u0111\u1ec3 ti\u1ebft ki\u1ec7m chi ph\u00ed, v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u1edbi c\u00e1c l\u1ef1a ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5. Ng\u00e0y nay, c\u00e1c d\u1ecbch v\u1ee5 kh\u00f4ng ti\u1ebfp x\u00fac v\u00e0 tin nh\u1eafn k\u1ef9 thu\u1eadt s\u1ed1 \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong vi\u1ec7c t\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ea1i.<\/p>\n

Sau \u0111\u1ea1i d\u1ecbch, du kh\u00e1ch \u0111ang \u0111\u1eb7t ph\u00f2ng nhi\u1ec1u h\u01a1n, chi ti\u00eau nhi\u1ec1u h\u01a1n v\u00e0 c\u00f3 k\u1ef3 v\u1ecdng cao h\u01a1n bao gi\u1edd h\u1ebft. \u0110\u1ee9ng tr\u01b0\u1edbc t\u00ecnh tr\u1ea1ng thi\u1ebfu h\u1ee5t nh\u00e2n l\u1ef1c, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u1ea3i t\u00ecm c\u00e1ch s\u00e1ng t\u1ea1o \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch v\u1edbi ngu\u1ed3n nh\u00e2n l\u1ef1c v\u00e0 t\u00e0i nguy\u00ean h\u1ea1n ch\u1ebf nh\u1eb1m t\u0103ng t\u1ef7 l\u1ec7 l\u1ea5p \u0111\u1ea7y ph\u00f2ng.<\/p>\n

Giai \u0111o\u1ea1n c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h2>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n n\u1ed5i b\u1eadt so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7? B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c ph\u00e2n t\u00edch c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Tr\u01b0\u1edbc khi \u1edf<\/h3>\n

\u1ea4n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean r\u1ea5t quan tr\u1ecdng. Giai \u0111o\u1ea1n tr\u01b0\u1edbc khi kh\u00e1ch \u0111\u1ebfn l\u00e0 th\u1eddi \u0111i\u1ec3m quan tr\u1ecdng m\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp th\u00f4ng qua th\u00f4ng \u0111i\u1ec7p ti\u1ebfp th\u1ecb v\u00e0 giao ti\u1ebfp c\u1ee7a kh\u00e1ch s\u1ea1n. Giai \u0111o\u1ea1n n\u00e0y bao g\u1ed3m qu\u00e1 tr\u00ecnh \u0111\u1eb7t ph\u00f2ng khi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u00e1nh gi\u00e1 kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ea7n c\u00e2n nh\u1eafc:<\/p>\n

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  • Website c\u1ee7a t\u00f4i c\u00f3 d\u1ec5 d\u00e0ng \u0111\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng kh\u00f4ng? N\u00f3 c\u00f3 cung c\u1ea5p \u0111\u1ee7 th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n kh\u00f4ng?<\/li>\n
  • Kh\u00e1ch h\u00e0ng c\u00f3 d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn kh\u00f4ng? T\u00f4i c\u00f3 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1eb7t ch\u1ed7 hi\u1ec7n \u0111\u1ea1i v\u1edbi gi\u00e1 c\u1ea3 r\u00f5 r\u00e0ng kh\u00f4ng?<\/li>\n
  • Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 thanh to\u00e1n qua ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n \u01b0a th\u00edch c\u1ee7a h\u1ecd kh\u00f4ng?<\/li>\n
  • H\u00ecnh \u1ea3nh tr\u00ean h\u1ed3 s\u01a1 OTA c\u1ee7a t\u00f4i c\u00f3 nh\u1ea5t qu\u00e1n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng cao kh\u00f4ng?<\/li>\n
  • Kh\u00e1ch c\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c email x\u00e1c nh\u1eadn khi \u0111\u1eb7t ph\u00f2ng kh\u00f4ng?<\/li>\n<\/ul>\n

    N\u00f3 c\u0169ng bao g\u1ed3m tr\u1ea3i nghi\u1ec7m gi\u1eefa \u0111\u1eb7t ph\u00f2ng v\u00e0 tr\u01b0\u1edbc khi \u0111\u1ebfn. Giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng trong giai \u0111o\u1ea1n n\u00e0y c\u00f3 th\u1ec3 l\u00e0m h\u1ecd tho\u1ea3i m\u00e1i v\u00e0 gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 tr\u01b0\u1edbc \u0111\u00f3. H\u00e3y g\u1eedi th\u00f4ng tin tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng \u0111\u1ebfn nh\u01b0 ch\u1ed7 \u0111\u1ed7 xe, ti\u1ec7n nghi c\u00f3 s\u1eb5n t\u1ea1i ch\u1ed7 v\u00e0 c\u00e1c \u0111\u1ec1 xu\u1ea5t \u0111\u1ecba ph\u01b0\u01a1ng. G\u1ea7n \u0111\u1ebfn ng\u00e0y \u0111\u1ebfn, g\u1eedi kh\u00e1ch h\u00e0ng m\u1ed9t li\u00ean k\u1ebft l\u00e0m th\u1ee7 t\u1ee5c nh\u1eadn ph\u00f2ng \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 t\u1eadn h\u01b0\u1edfng k\u1ef3 ngh\u1ec9 ngay khi h\u1ecd \u0111\u1ebfn.<\/p>\n

    Trong su\u1ed1t k\u1ef3 ngh\u1ec9<\/h3>\n

    Kho\u1ea3nh kh\u1eafc th\u1eed th\u00e1ch \u2013 khi k\u1ef3 v\u1ecdng g\u1eb7p g\u1ee1 th\u1ef1c t\u1ebf. Giai \u0111o\u1ea1n n\u00e0y bao g\u1ed3m t\u1eeb l\u00fac kh\u00e1ch \u0111\u1ebfn cho \u0111\u1ebfn khi h\u1ecd r\u1eddi \u0111i v\u00e0 m\u1ecdi th\u1ee9 \u1edf gi\u1eefa. C\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 doanh nghi\u1ec7p l\u01b0u tr\u00fa t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong l\u00fac \u1edf. B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 x\u00e1c \u0111\u1ecbnh tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3 m\u00e0 b\u1ea1n mu\u1ed1n mang l\u1ea1i. Ti\u1ebfp \u0111\u00f3n t\u1eadn t\u00ecnh hay t\u1ef1 ph\u1ee5c v\u1ee5 hay k\u1ebft h\u1ee3p c\u1ea3 hai?<\/p>\n

    M\u1ed9t l\u1ea7n n\u1eefa, h\u00e3y x\u00e1c \u0111\u1ecbnh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac kh\u00e1c nhau \u0111\u1ec3 c\u00f3 th\u1ec3 mang l\u1ea1i k\u1ef3 ngh\u1ec9 \u0111\u00e1ng nh\u1edb. H\u00e3y c\u00e2n nh\u1eafc c\u00e1ch ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng \u2013 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 n\u00e2ng c\u1ea5p tr\u1ea3i nghi\u1ec7m l\u00e0m th\u1ee7 t\u1ee5c nh\u1eadn ph\u00f2ng truy\u1ec1n th\u1ed1ng? B\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p h\u00e0nh tr\u00ecnh c\u00e1 nh\u00e2n h\u00f3a kh\u00f4ng? Cung c\u1ea5p d\u1ecbch v\u1ee5 nh\u1eafn tin \u0111\u1ec3 kh\u00e1ch d\u1ec5 d\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi ho\u1eb7c g\u1ecdi d\u1ecbch v\u1ee5 ph\u00f2ng?<\/p>\n

    Sau khi \u1edf<\/h3>\n

    Sau khi r\u1eddi kh\u00e1ch s\u1ea1n, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c v\u1edbi ph\u1ea3n h\u1ed3i sau k\u1ef3 ngh\u1ec9 v\u00e0 giao ti\u1ebfp, c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 quay l\u1ea1i v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111\u1ed1i v\u1edbi c\u00e1c \u0111\u00e1nh gi\u00e1. \u0110\u00e2y l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c g\u1eafn b\u00f3 v\u1edbi kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch tham gia ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft ho\u1eb7c theo d\u00f5i k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a kh\u00e1ch s\u1ea1n n\u1ebfu h\u1ecd ch\u01b0a l\u00e0m.<\/p>\n

    \"Ota
    Ota Viet Nam Dangbai Trai Nghiem Khach Hang Trong Nganh Khach San Nang Cao Su Hai Long Va Long Trung Thanh2<\/figcaption><\/figure>\n

    6 y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i kh\u00e1ch s\u1ea1n<\/h2>\n

    Ti\u1ebfp theo, t\u1eadp trung v\u00e0o nh\u1eefng y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n. Trong su\u1ed1t k\u1ef3 ngh\u1ec9, kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u01a1 b\u1ea3n m\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1ed9p l\u1ea1i th\u00e0nh s\u00e1u th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/p>\n

      \n
    1. Ti\u1ec7n l\u1ee3i.<\/b> \u0110\u1ed1i v\u1edbi h\u1ea7u h\u1ebft du kh\u00e1ch, s\u1ef1 ti\u1ec7n l\u1ee3i l\u00e0 v\u1ec1 v\u1ecb tr\u00ed v\u00e0 g\u1ea7n g\u0169i v\u1edbi n\u01a1i h\u1ecd s\u1ebd gh\u00e9 th\u0103m. Nh\u01b0ng n\u00f3 c\u0169ng c\u00f3 th\u1ec3 l\u00e0 ti\u1ec7n nghi ph\u00f2ng kh\u00e1ch s\u1ea1n nh\u01b0 Wi-Fi v\u00e0 gi\u1ea3i tr\u00ed v\u00e0 c\u00e1c ti\u1ec7n \u00edch nh\u01b0 nh\u00e0 h\u00e0ng, qu\u1ea7y bar v\u00e0 kh\u00f4ng gian ch\u1ee9c n\u0103ng.<\/li>\n
    2. Tho\u1ea3i m\u00e1i.<\/b> \u00dd ni\u1ec7m v\u1ec1 s\u1ef1 tho\u1ea3i m\u00e1i th\u01b0\u1eddng thay \u0111\u1ed5i theo t\u1eebng du kh\u00e1ch, nh\u01b0ng ai c\u0169ng mu\u1ed1n m\u1ed9t chi\u1ebfc gi\u01b0\u1eddng \u00eam \u00e1i v\u00e0 gi\u1ea5c ng\u1ee7 ngon. C\u00e1c ti\u1ec7n nghi b\u1ed5 sung c\u00f3 th\u1ec3 bao g\u1ed3m \u00e1o cho\u00e0ng t\u1eafm v\u00e0 kh\u0103n t\u1eafm m\u1ecbn m\u00e0ng, ho\u1eb7c m\u1ed9t spa v\u00e0 b\u1ed3n t\u1eafm n\u00f3ng. \u0110\u1ed1i v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi, s\u1ef1 tho\u1ea3i m\u00e1i c\u00f2n \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh t\u1eeb c\u1ea3m gi\u00e1c m\u00e0 kh\u00e1ch s\u1ea1n v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd mang l\u1ea1i cho kh\u00e1ch \u2013 li\u1ec7u du kh\u00e1ch c\u00f3 c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n v\u00e0 an to\u00e0n kh\u00f4ng?<\/li>\n
    3. D\u1ecbch v\u1ee5.<\/b> D\u1ecbch v\u1ee5 n\u00f3i v\u1ec1 s\u1ef1 h\u1eefu \u00edch, hi\u1ec7u qu\u1ea3 v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 s\u1ef1 s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch. V\u1edbi d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi, c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng thi\u1ebfu s\u00f3t \u1edf c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c, nh\u01b0ng kh\u00f3 kh\u0103n \u0111\u1ec3 kh\u1eafc ph\u1ee5c m\u1ed9t tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 ti\u00eau c\u1ef1c.<\/li>\n
    4. Ch\u1ea5t l\u01b0\u1ee3ng.<\/b> Ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn tr\u1ea1ng th\u00e1
      \ni c\u1ee7a ph\u00f2ng, c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, n\u1ed9i th\u1ea5t, th\u1ef1c ph\u1ea9m, c\u00f4ng ngh\u1ec7 v\u00e0 thi\u1ebft b\u1ecb. N\u00f3 c\u00f3 \u0111\u01b0\u1ee3c b\u1ea3o d\u01b0\u1ee1ng t\u1ed1t v\u00e0 ho\u1ea1t \u0111\u1ed9ng hay kh\u00f4ng hay \u0111\u00e3 c\u0169 v\u00e0 b\u1ecb ng\u00f3 l\u01a1? N\u1ebfu ch\u1ea5t l\u01b0\u1ee3ng k\u00e9m, \u1ea5n t\u01b0\u1ee3ng chung c\u00f3 kh\u1ea3 n\u0103ng s\u1ebd ti\u00eau c\u1ef1c.<\/li>\n
    5. S\u1ea1ch s\u1ebd.<\/b> T\u1ea5t c\u1ea3 du kh\u00e1ch mong \u0111\u1ee3i m\u1ed9t m\u00f4i tr\u01b0\u1eddng s\u1ea1ch s\u1ebd, g\u1ecdn g\u00e0ng. Trong \u0111\u1ea1i d\u1ecbch, t\u00ednh v\u1ec7 sinh tr\u1edf n\u00ean quan tr\u1ecdng h\u01a1n v\u00ec n\u00f3 li\u00ean quan \u0111\u1ebfn v\u1ec7 sinh v\u00e0 an to\u00e0n, m\u1ed9t k\u1ef3 v\u1ecdng \u0111\u00e3 t\u1ed3n t\u1ea1i nhi\u1ec1u n\u0103m sau \u0111\u00f3.<\/li>\n
    6. Gi\u00e1 tr\u1ecb.<\/b> \u0110\u1ec3 \u0111\u00e1nh gi\u00e1 gi\u00e1 tr\u1ecb, kh\u00e1ch h\u00e0ng c\u00e2n nh\u1eafc m\u1ee9c gi\u00e1 so v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n nh\u01b0 d\u1ecbch v\u1ee5, ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 s\u1ef1 s\u1ea1ch s\u1ebd. N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u1ed1t, h\u1ecd th\u01b0\u1eddng gi\u00e1 \u0111\u1ecbnh m\u1ecdi th\u1ee9 t\u00edch c\u1ef1c h\u01a1n. N\u1ebfu c\u1ea3m th\u1ea5y qu\u00e1 \u0111\u1eaft, h\u1ecd s\u1ebd ph\u00ea ph\u00e1n nhi\u1ec1u h\u01a1n.<\/li>\n<\/ol>\n

      C\u00e1ch th\u1ee9c m\u1ed9t kh\u00e1ch s\u1ea1n cung c\u1ea5p nh\u1eefng y\u1ebfu t\u1ed1 c\u01a1 b\u1ea3n n\u00e0y \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 duy tr\u00ec kh\u00e1ch h\u00e0ng. N\u1ebfu k\u1ef3 v\u1ecdng \u0111\u01b0\u1ee3c v\u01b0\u1ee3t qua, kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 kh\u1ea3 n\u0103ng quay l\u1ea1i v\u00e0 vi\u1ebft m\u1ed9t \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c. N\u1ebfu k\u1ef3 v\u1ecdng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng, kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng kh\u00f4ng quay l\u1ea1i v\u00e0 c\u00f3 th\u1ec3 khuy\u00ean ng\u01b0\u1eddi kh\u00e1c tr\u00e1nh xa.<\/p>\n

      C\u00f4ng ngh\u1ec7 v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch s\u1ea1n<\/h2>\n

      B\u1ea5t k\u1ec3 b\u1ea1n mu\u1ed1n mang g\u00ec \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb c\u00f4ng ngh\u1ec7. C\u1ea3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cao c\u1ea5p l\u1eabn ti\u00eau chu\u1ea9n \u0111\u1ec1u c\u1ea7n c\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p \u0111\u1ec3 tinh ch\u1ec9nh ho\u1ea1t \u0111\u1ed9ng.<\/p>\n

      D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 m\u1edbi \u0111ang thay \u0111\u1ed5i qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/p>\n

      T\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/h3>\n

      C\u00e1c t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p trong h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ngh\u1ec7 ng\u00e0y nay, gi\u00fap ph\u1ea7n m\u1ec1m x\u1eed l\u00fd c\u00f4ng vi\u1ec7c th\u01b0\u1eddng do nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m b\u1edbt g\u00e1nh n\u1eb7ng cho nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t, gi\u1ea3i ph\u00f3ng nh\u00e2n vi\u00ean \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p h\u01a1n v\u00e0 d\u00e0nh nhi\u1ec1u th\u1eddi gian h\u01a1n cho kh\u00e1ch h\u00e0ng.<\/p>\n

      T\u1ef1 ph\u1ee5c v\u1ee5.<\/h3>\n

      Kh\u00e1ch s\u1ea1n ng\u00e0y c\u00e0ng tr\u1edf n\u00ean t\u1ef1 ch\u1ee7 h\u01a1n. \u1ede m\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 m\u00ecnh l\u00e0m th\u1ee7 t\u1ee5c nh\u1eadn ph\u00f2ng, v\u00e0o ph\u00f2ng v\u00e0 \u0111\u1eb7t b\u1eefa \u0103n ch\u1ec9 b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh c\u1ee7a h\u1ecd.<\/p>\n

      D\u1ecbch v\u1ee5 kh\u00f4ng ti\u1ebfp x\u00fac.<\/h3>\n

      \u0110\u1ea1i d\u1ecbch c\u0169ng th\u00fac \u0111\u1ea9y nhu c\u1ea7u v\u1ec1 d\u1ecbch v\u1ee5 kh\u00f4ng ti\u1ebfp x\u00fac nh\u01b0 l\u00e0m th\u1ee7 t\u1ee5c \u0111\u1ebfn v\u00e0 \u0111i t\u1eeb xa v\u00e0 thanh to\u00e1n kh\u00f4ng ti\u1ebfp x\u00fac.<\/p>\n

      C\u00f4ng c\u1ee5 ho\u1ea1t \u0111\u1ed9ng.<\/h3>\n

      \u0110\u1eb1ng sau h\u1eadu tr\u01b0\u1eddng, c\u00f4ng ngh\u1ec7 kh\u00e1ch s\u1ea1n gi\u00fap tinh ch\u1ec9nh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch h\u1ed7 tr\u1ee3 giao ti\u1ebfp gi\u1eefa qu\u1ea7y l\u1ec5 t\u00e2n, b\u1ed9 ph\u1eadn d\u1ecdn ph\u00f2ng v\u00e0 b\u1ea3o tr\u00ec, thay th\u1ebf danh s\u00e1ch ki\u1ec3m tra b\u1eb1ng c\u00e1c th\u00f4ng b\u00e1o t\u1ef1 \u0111\u1ed9ng.<\/p>\n

      Nh\u1eafn tin cho kh\u00e1ch.<\/h3>\n

      D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 chuy\u1ec3n t\u1eeb tr\u1ef1c ti\u1ebfp v\u00e0 g\u1ecdi \u0111i\u1ec7n sang c\u00e1c k\u00eanh k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 tr\u00f2 chuy\u1ec7n tr\u00ean web, SMS v\u00e0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng \u0111\u1ec3 nh\u1eafn tin. Ng\u00e0y nay, b\u1ea1n c\u00f3 th\u1ec3 t\u00edch h\u1ee3p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 th\u00eam c\u00e1c t\u00edch h\u1ee3p kh\u00e1c \u0111\u1ec3 h\u1ed7 tr\u1ee3 truy\u1ec1n th\u00f4ng v\u1edbi AI v\u00e0 chatbot, cung c\u1ea5p…<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      \u0110\u1ec3 c\u1ea1nh tranh trong ng\u00e0nh kh\u00e1ch s\u1ea1n hi\u1ec7n nay, c\u00e1c kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 cung c\u1ea5p m\u1ed9t n\u01a1i \u0111\u1ec3 ngh\u1ec9 ng\u01a1i m\u00e0 c\u00f2n ph\u1ea3i mang l\u1ea1i m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb cho kh\u00e1ch h\u00e0ng. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 thu h\u00fat du kh\u00e1ch, t\u1ea1o n\u00ean nh\u1eefng k\u00fd \u1ee9c trong k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd […]<\/p>\n","protected":false},"author":1,"featured_media":441828,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard","override":[{"template":"1","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","post_calculate_word_method":"str_word_count","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"0"}],"image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post_position":"meta","trending_post_label":"Trending","sponsored_post_label":"Sponsored by","disable_ad":"0","subtitle":""},"jnews_primary_category":[],"footnotes":""},"categories":[171],"tags":[],"class_list":["post-441821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/441821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=441821"}],"version-history":[{"count":3,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/441821\/revisions"}],"predecessor-version":[{"id":441831,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/441821\/revisions\/441831"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/441828"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=441821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=441821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=441821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}