{"id":403988,"date":"2023-12-23T17:31:13","date_gmt":"2023-12-23T17:31:13","guid":{"rendered":"https:\/\/otavietnam.com\/?p=403988"},"modified":"2023-12-23T17:31:52","modified_gmt":"2023-12-23T17:31:52","slug":"03-buoc-quan-ly-du-lieu-khach-san-dung-dan-giup-toi-uu-van-hanh","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/03-buoc-quan-ly-du-lieu-khach-san-dung-dan-giup-toi-uu-van-hanh\/","title":{"rendered":"03 b\u01b0\u1edbc qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n \u0111\u00fang \u0111\u1eafn gi\u00fap t\u1ed1i \u01b0u v\u1eadn h\u00e0nh"},"content":{"rendered":"
B\u1eaft \u0111\u1ea7u v\u1edbi vi\u1ec7c “Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n \u0111\u00fang \u0111\u1eafn gi\u00fap t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 marketing, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, n\u00e2ng cao uy t\u00edn v\u00e0 t\u0103ng doanh thu,” ch\u00fang ta c\u00f3 th\u1ec3 m\u1edf \u0111\u1ea7u b\u1eb1ng vi\u1ec7c \u0111\u1eb7t ra t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf. H\u00e3y xem x\u00e9t m\u1ed9t chi\u1ebfn d\u1ecbch email marketing c\u1ee7a m\u1ed9t nh\u00f3m qu\u1ea3ng b\u00e1 kh\u00e1ch s\u1ea1n \u0111ang c\u1ed1 g\u1eafng thu h\u00fat kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u1ed9t g\u00f3i golf \u0111\u1eb7c bi\u1ec7t.<\/div>\n
\n

Chi\u1ebfn d\u1ecbch n\u00e0y, m\u1eb7c d\u00f9 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf v\u1edbi \u00fd \u0111\u1ecbnh t\u1ed1t l\u00e0nh, l\u1ea1i g\u1eb7p nhi\u1ec1u kh\u00f3 kh\u0103n do vi\u1ec7c qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n kh\u00f4ng hi\u1ec7u qu\u1ea3. M\u1ed9t l\u01b0\u1ee3ng \u0111\u00e1ng k\u1ec3 email b\u1ecb tr\u1ea3 l\u1ea1i v\u00ec th\u00f4ng tin kh\u00f4ng ch\u00ednh x\u00e1c, t\u00ean b\u1ecb vi\u1ebft sai, ho\u1eb7c ng\u01b0\u1eddi nh\u1eadn \u0111\u00e3 nh\u1eadn nhi\u1ec1u b\u1ea3n sao c\u00f9ng m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0m m\u1ea5t c\u01a1 h\u1ed9i ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau m\u00e0 c\u00f2n l\u00e0m gi\u1ea3m hi\u1ec7u su\u1ea5t c\u1ee7a chi\u1ebfn d\u1ecbch.<\/p>\n

N\u1ebfu ta nh\u00ecn s\u00e2u v\u00e0o c\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, th\u1ea5y r\u1eb1ng th\u00f4ng tin \u0111\u00e3 l\u1ea1c h\u1eadu, kh\u00f4ng ch\u00ednh x\u00e1c v\u00e0 c\u00f3 s\u1ef1 tr\u00f9ng l\u1eb7p. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 g\u00e2y kh\u00f3 kh\u0103n trong vi\u1ec7c qu\u1ea3n l\u00fd chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb m\u00e0 c\u00f2n c\u00f3 th\u1ec3 g\u00e2y \u1ea3nh h\u01b0\u1edfng nghi\u00eam tr\u1ecdng \u0111\u1ebfn doanh thu v\u00e0 uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u. Th\u00eam v\u00e0o \u0111\u00f3, vi\u1ec7c l\u00e0m s\u1ea1ch d\u1eef li\u1ec7u tr\u1edf th\u00e0nh m\u1ed9t th\u00e1ch th\u1ee9c \u0111\u1ed1i v\u1edbi nh\u1eefng ch\u1ee7 kh\u00e1ch s\u1ea1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi kh\u00f4ng c\u00f3 c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 \u0111\u1ee7 m\u1ea1nh m\u1ebd.<\/p>\n

\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 nh\u1eadn ra r\u1eb1ng m\u1ed9t n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u \u0111\u00e1ng tin c\u1eady kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng m\u00e0 c\u00f2n l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 kh\u00e1m ph\u00e1 ti\u1ec1m n\u0103ng \u0111\u1ea7y h\u1ee9a h\u1eb9n c\u1ee7a chi\u1ebfn d\u1ecbch marketing. B\u1eb1ng c\u00e1ch n\u00e0y, ch\u1ee7 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng chi\u1ebfn d\u1ecbch c\u00e1 nh\u00e2n h\u00f3a h\u01a1n, t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 thu \u0111\u01b0\u1ee3c doanh thu cao h\u01a1n. \u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch th\u1ef1c hi\u1ec7n qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, ch\u00fang ta s\u1ebd kh\u00e1m ph\u00e1 chi ti\u1ebft h\u01a1n trong ph\u1ea7n ti\u1ebfp theo c\u1ee7a b\u00e0i vi\u1ebft.<\/p>\n

<\/div>\n
\"Otavn
Otavn Ota Viet Nam Website 03 Buoc Quan Ly Du Lieu Khach San Dung Dan Giup Toi Uu Van Hanh Khai Niem<\/figcaption><\/figure>\n

Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a v\u1eadn h\u00e0nh v\u00e0 chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. Trong b\u1ed1i c\u1ea3nh ng\u00e0y nay, vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n ch\u1ec9 trong 3 b\u01b0\u1edbc tr\u1edf n\u00ean ng\u00e0y c\u00e0ng c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 trong marketing, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu.<\/p>\n

B\u01b0\u1edbc 1: Qu\u1ea3n L\u00fd D\u1eef Li\u1ec7u Kh\u00e1ch S\u1ea1n l\u00e0 G\u00ec?<\/h2>\n

Kh\u00e1ch s\u1ea1n h\u00e0ng ng\u00e0y ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau nh\u01b0 trang web, m\u1ea1ng x\u00e3 h\u1ed9i, cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn. Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 l\u00e0 qu\u00e1 tr\u00ecnh thu th\u1eadp v\u00e0 l\u01b0u tr\u1eef d\u1eef li\u1ec7u, m\u00e0 c\u00f2n li\u00ean quan \u0111\u1ebfn vi\u1ec7c t\u1ed5 ch\u1ee9c, l\u00e0m s\u1ea1ch, v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. M\u1ed9t n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u \u0111\u00fang \u0111\u1eafn s\u1ebd gi\u00fap t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3, c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh thu cao h\u01a1n.<\/p>\n

B\u01b0\u1edbc 2: T\u1ea1i sao Qu\u1ea3n L\u00fd D\u1eef Li\u1ec7u Trong Ng\u00e0nh Du L\u1ecbch L\u00e0 Quan Tr\u1ecdng?<\/h2>\n

2.1 L\u1ee3i \u00cdch T\u1eeb G\u00f3c Nh\u00ecn Tr\u1ea3i Nghi\u1ec7m Kh\u00e1ch H\u00e0ng<\/h3>\n

Cung C\u1ea5p C\u00e1i Nh\u00ecn Ch\u00ednh X\u00e1c v\u1ec1 Kh\u00e1ch H\u00e0ng:<\/strong> D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. N\u00f3 l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch s\u1ea1n t\u0103ng c\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c v\u00e0 g\u1eafn k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng, t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u00e1ng nh\u1edb v\u00e0 t\u0103ng l\u00f2ng trung th\u00e0nh.<\/p>\n

T\u0103ng T\u00ednh \u0110\u00e1ng Tin C\u1eady v\u00e0 Uy T\u00edn:<\/strong> Kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng h\u01a1n v\u00e0o kh\u00e1ch s\u1ea1n khi d\u1eef li\u1ec7u c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd, b\u1ea3o m\u1eadt ch\u00ednh x\u00e1c v\u00e0 an to\u00e0n. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra h\u00ecnh \u1ea3nh \u0111\u00e1ng tin c\u1eady v\u00e0 uy t\u00edn cho th\u01b0\u01a1ng hi\u1ec7u kh\u00e1ch s\u1ea1n, thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 duy tr\u00ec l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i.<\/p>\n

T\u0103ng C\u01b0\u1eddng T\u01b0\u01a1ng T\u00e1c Kh\u00e1ch H\u00e0ng:<\/strong> Hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng th\u00f4ng qua d\u1eef li\u1ec7u cho ph\u00e9p t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u00e1c t\u1ed1t h\u01a1n. G\u1eedi th\u00f4ng \u0111i\u1ec7p v\u00e0 \u01b0u \u0111\u00e3i c\u00e1 nh\u00e2n h\u00f3a, g\u1ee3i \u00fd d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p, v\u00e0 \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng.<\/p>\n

2.2 L\u1ee3i \u00cdch T\u1eeb G\u00f3c Nh\u00ecn Qu\u1ea3n L\u00fd v\u00e0 V\u1eadn H\u00e0nh Kh\u00e1ch S\u1ea1n<\/h3>\n

Qu\u1ea3n L\u00fd T\u00e1c V\u1ee5 v\u00e0 T\u00e0i Nguy\u00ean Hi\u1ec7u Qu\u1ea3:<\/strong> Ph\u00e2n t\u00edch m\u00f4 h\u00ecnh \u0111\u1eb7t ph\u00f2ng, th\u1ecb tr\u01b0\u1eddng ti\u00eau th\u1ee5 v\u00e0 ph\u00e2n b\u1ed1 kh\u00e1ch h\u00e0ng t\u1eeb d\u1eef li\u1ec7u gi\u00fap d\u1ef1 b\u00e1o v\u00e0 l\u00ean k\u1ebf ho\u1ea1ch linh ho\u1ea1t, n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd t\u00e0i nguy\u00ean nh\u00e2n l\u1ef1c v\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e2n \u0111\u1ed1i cung v\u00e0 c\u1ea7u.<\/p>\n

T\u1ed1i \u01afu H\u00f3a Quy Tr\u00ecnh N\u1ed9i B\u1ed9:<\/strong> D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng cung c\u1ea5p c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 quy tr\u00ecnh n\u1ed9i b\u1ed9 c\u1ee7a kh\u00e1ch s\u1ea1n. B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch d\u1eef li\u1ec7u, kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t v\u00e0 gi\u1ea3m chi ph\u00ed.<\/p>\n

X\u00e2y D\u1ef1ng \u0110\u1ed1i T\u00e1c Kinh Doanh M\u1ea1nh M\u1ebd:<\/strong> D\u1eef li\u1ec7u kh\u00f4ng ch\u1ec9 gi\u00fap qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c kinh doanh. C\u1ed9ng t\u00e1c v\u1edbi c\u00e1c c\u00f4ng ty du l\u1ecbch, \u0111\u1ea1i l\u00fd du l\u1ecbch v\u00e0 OTA tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n th\u00f4ng qua qu\u1ea3n l\u00fd d\u1eef li\u1ec7u hi\u1ec7u qu\u1ea3.<\/p>\n

\"Otavn
Otavn Ota Viet Nam Website 03 Buoc Quan Ly Du Lieu Khach San Dung Dan Giup Toi Uu Van Hanh Quan Trong<\/figcaption><\/figure>\n

B\u01b0\u1edbc 3: C\u00e1ch Th\u1ef1c Hi\u1ec7n Qu\u1ea3n L\u00fd D\u1eef Li\u1ec7u Kh\u00e1ch S\u1ea1n Hi\u1ec7u Qu\u1ea3<\/h2>\n

3.1 Chu\u1ea9n H\u00f3a D\u1eef Li\u1ec7u<\/h3>\n

B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c chu\u1ea9n h\u00f3a d\u1eef li\u1ec7u \u0111\u1ec3 lo\u1ea1i b\u1ecf c\u00e1c \u0111\u1ecbnh d\u1ea1ng kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 h\u1ee3p nh\u1ea5t c\u00e1c h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng th\u00e0nh d\u1eef li\u1ec7u chu\u1ea9n. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u1ea1o ra m\u1ed9t c\u01a1 s\u1edf d\u1eef li\u1ec7u ch\u00ednh x\u00e1c v\u00e0 d\u1ec5 qu\u1ea3n l\u00fd.<\/p>\n

3.2 \u0110\u1ea3m B\u1ea3o Truy C\u1eadp D\u1eef Li\u1ec7u Tr\u00ean T\u1ea5t C\u1ea3 C\u00e1c H\u1ec7 Th\u1ed1ng<\/h3>\n

S\u1eed d\u1ee5ng m\u1ed9t n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o truy c\u1eadp d\u1ec5 d\u00e0ng v\u00e0 nh\u1ea5t qu\u00e1n v\u00e0o c\u00e1c h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c h\u1ec7 th\u1ed1ng c\u1ee7a kh\u00e1ch s\u1ea1n. \u0110i\u1ec1u n\u00e0y gi\u00fap tr\u00e1nh t\u00ecnh tr\u1ea1ng m\u1ea5t d\u1eef li\u1ec7u v\u00e0 t\u0103ng t\u00ednh nh\u1ea5t qu\u00e1n trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n

3.3 R\u00fat Ra Th\u00f4ng Tin H\u1eefu \u00cdch<\/h3>\n

S\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e1t tri\u1ec3n kinh doanh, nh\u01b0 t\u0103ng c\u01b0\u1eddng c\u00e1 nh\u00e2n h\u00f3a v\u00e0 t\u1ea1o c\u01a1 h\u1ed9i b\u00e1n th\u00eam. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n

\"Otavn
Otavn Ota Viet Nam Website 03 Buoc Quan Ly Du Lieu Khach San Dung Dan Giup Toi Uu Van Hanh 2<\/figcaption><\/figure>\n

Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n \u0111\u00fang \u0111\u1eafn kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng ti\u1ebfp th\u1ecb v\u00e0 doanh thu. B\u1eb1ng c\u00e1ch hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng th\u00f4ng qua d\u1eef li\u1ec7u, b\u1ea1n c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb v\u00e0 t\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y nh\u1edb r\u1eb1ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c, v\u00e0 vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 th\u00e0nh c\u00f4ng trong ng\u00e0nh du l\u1ecbch ng\u00e0y nay.<\/p>\n

H\u00e3y nh\u1edb r\u1eb1ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c. N\u00ean ki\u00ean tr\u00ec th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc qu\u1ea3n l\u00fd d\u1eef li\u1ec7u v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n lu\u00f4n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 s\u1ea1ch s\u1ebd. \u0110i\u1ec1u n\u00e0y mang \u0111\u1ebfn cho b\u1ea1n c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, n\u00e2ng cao kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c kinh doanh v\u00e0 ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3 h\u01a1n trong ng\u00e0nh du l\u1ecbch. Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n \u0111\u00fang \u0111\u1eafn kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 n\u1eafm b\u1eaft v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. N\u00f3 c\u00f2n quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u00e0 th\u00e0nh c\u00f4ng trong ng\u00e0nh du l\u1ecbch ng\u00e0y nay.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

B\u1eaft \u0111\u1ea7u v\u1edbi vi\u1ec7c “Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch s\u1ea1n \u0111\u00fang \u0111\u1eafn gi\u00fap t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 marketing, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, n\u00e2ng cao uy t\u00edn v\u00e0 t\u0103ng doanh thu,” ch\u00fang ta c\u00f3 th\u1ec3 m\u1edf \u0111\u1ea7u b\u1eb1ng vi\u1ec7c \u0111\u1eb7t ra t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf. H\u00e3y xem x\u00e9t m\u1ed9t chi\u1ebfn d\u1ecbch email marketing c\u1ee7a […]<\/p>\n","protected":false},"author":1,"featured_media":404113,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"topbottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"0","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"3","zoom_button_in_step":"5","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"0","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"173","hide":""},"footnotes":""},"categories":[17],"tags":[237],"class_list":["post-403988","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-sale-marketing","tag-quan-ly-du-lieu"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/403988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=403988"}],"version-history":[{"count":2,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/403988\/revisions"}],"predecessor-version":[{"id":404118,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/403988\/revisions\/404118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/404113"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=403988"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=403988"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=403988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}