{"id":397399,"date":"2023-12-12T02:40:49","date_gmt":"2023-12-12T02:40:49","guid":{"rendered":"https:\/\/otavietnam.com\/?p=397399"},"modified":"2023-12-12T02:57:38","modified_gmt":"2023-12-12T02:57:38","slug":"dung-trung-binh-hay-mang-lai-tieng-wow-cho-khach","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/dung-trung-binh-hay-mang-lai-tieng-wow-cho-khach\/","title":{"rendered":"\u0110\u1eebng trung b\u00ecnh, h\u00e3y mang l\u1ea1i ti\u1ebfng Wow… cho kh\u00e1ch"},"content":{"rendered":"
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Trong th\u1eddi \u0111\u1ea1i ng\u1eadp l\u1ee5t th\u00f4ng tin, kh\u00f4ng ai mu\u1ed1n n\u00f3i v\u1ec1 nh\u1eefng \u0111i\u1ec1u trung b\u00ecnh. H\u00e3y t\u1ea1o n\u00ean nh\u1eefng \u0111i\u1ec1u \u0111\u1eb7c bi\u1ec7t, nh\u1eefng tr\u1ea3i nghi\u1ec7m “wow<\/strong>…” \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 qu\u00ean<\/a>. Khi l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, m\u1ea1ng x\u00e3 h\u1ed9i s\u1ebd tr\u1edf th\u00e0nh ng\u01b0\u1eddi lan truy\u1ec1n th\u00f4ng \u0111i\u1ec1u t\u1ed1t nh\u1ea5t cho b\u1ea1n.<\/p>\n

Kh\u00f4ng ai mu\u1ed1n n\u00f3i v\u1ec1 nh\u1eefng \u0111i\u1ec1u trung b\u00ecnh<\/h2>\n<\/div>\n
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Cu\u1ed9c g\u1ecdi \u0111\u1ebfn hotline c\u1ee7a m\u1ed9t c\u00f4ng ty truy\u1ec1n h\u00ecnh \u0111\u00e3 bi\u1ebfn th\u00e0nh m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f3 qu\u00ean. G\u1eb7p ph\u1ea3i s\u1ef1 chuy\u1ec3n m\u00e1y li\u00ean t\u1ee5c v\u00e0 l\u1eddi tho\u1ea1i “ch\u1eafc c\u00e1c b\u1ea1n \u0111i \u0103n ch\u01b0a v\u1ec1,” t\u00f4i cu\u1ed1i c\u00f9ng g\u1eb7p \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean sau ba l\u1ea7n chuy\u1ec3n m\u00e1y. Tuy nhi\u00ean, h\u1ecd kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a t\u00f4i v\u00e0 m\u1ea5t h\u01a1n 1 gi\u1edd m\u00e0 ch\u01b0a c\u00f3 gi\u1ea3i ph\u00e1p. S\u1ef1 th\u1ea5t v\u1ecdng l\u1edbn khi\u1ebfn t\u00f4i ngh\u0129 \u0111\u1ebfn vi\u1ec7c thay \u0111\u1ed5i nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5. Nh\u01b0ng trong b\u1ea3n b\u00e1o c\u00e1o khi\u1ebfu n\u1ea1i t\u1ea1i call center, v\u1ee5 vi\u1ec7c n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ghi l\u00e0 “x\u1eed l\u00fd khi\u1ebfu n\u1ea1i th\u00e0nh c\u00f4ng.” Nh\u1eefng t\u00ecnh hu\u1ed1ng trung b\u00ecnh nh\u01b0 v\u1eady kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Ch\u00fang ta kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u mu\u1ed1n tr\u00e1nh nh\u1eefng \u0111i\u1ec1u trung b\u00ecnh. V\u00ec v\u1eady, \u0111\u1ec3 t\u1ea1o ra s\u1ef1 \u1ea5n t\u01b0\u1ee3ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, h\u00e3y t\u1eadp trung v\u00e0o nh\u1eefng \u0111i\u1ec1u mang l\u1ea1i gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 v\u00e0 ch\u1ea1m \u0111\u1ebfn c\u1ea3m x\u00fac c\u1ee7a h\u1ecd. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 khi b\u1ea1n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t, “truy\u1ec1n mi\u1ec7ng” s\u1ebd t\u1ef1 \u0111\u1ed9ng gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n c\u00f4ng ty.<\/p>\n

H\u00e3y nh\u00ecn v\u00e0o Zappos, m\u1ed9t v\u00ed d\u1ee5 tuy\u1ec7t v\u1eddi v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng nh\u1eadn th\u1ee9c \u0111\u00fang. M\u1ed9t kh\u00e1ch h\u00e0ng qu\u00ean mang theo \u0111\u00f4i gi\u00e0y y\u00eau th\u00edch t\u1eeb Zappos khi \u0111i du l\u1ecbch. D\u00f9 website \u0111\u00e3 h\u1ebft h\u00e0ng, nh\u01b0ng nh\u00e2n vi\u00ean Zappos kh\u00f4ng ch\u1ec9 th\u00f4ng b\u00e1o \u0111i\u1ec1u n\u00e0y cho kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u1ef1 mua v\u00e0 chuy\u1ec3n \u0111\u1ebfn n\u01a1i \u1edf c\u1ee7a c\u00f4 \u1ea5y mi\u1ec5n ph\u00ed. H\u00e0nh \u0111\u1ed9ng n\u00e0y kh\u00f4ng ch\u1ec9 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00f2n l\u00e0m cho kh\u00e1ch h\u00e0ng b\u1ea5t ng\u1edd v\u00e0 vui m\u1eebng.<\/p>\n

\u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean, quy tr\u00ecnh hu\u1ea5n luy\u1ec7n kh\u00f4ng th\u1ec3 bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c t\u00ecnh hu\u1ed1ng, nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t v\u0103n h\u00f3a “t\u1eadn d\u1ee5ng m\u1ecdi c\u01a1 h\u1ed9i \u0111\u1ec3 l\u00e0m cho kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng.” \u0110\u1eebng qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t c\u00f4ng ty truy\u1ec1n h\u00ecnh b\u00ecnh th\u01b0\u1eddng. H\u00e3y t\u1ea1o ra nh\u1eefng k\u00ed \u1ee9c \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 th\u1ef1c s\u1ef1 ch\u1ea1m v\u00e0o tr\u00e1i tim c\u1ee7a ng\u01b0\u1eddi mua.<\/p>\n

\"Otavn
Otavn Ota Viet Nam Cover Blog Dung Trung Binh Hay Mang Lai Tieng Wow Cho Khach (2)<\/figcaption><\/figure>\n

H\u00e3y t\u1eadp chung v\u00e0o \u0111i\u1ec1u kh\u00f4ng thay \u0111\u1ed5i<\/span><\/h2>\n

Trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y nay, n\u01a1i m\u00e0 c\u00e1c xu h\u01b0\u1edbng v\u00e0 gi\u00e1 tr\u1ecb thay \u0111\u1ed5i li\u00ean t\u1ee5c, m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c tuy\u1ec7t v\u1eddi l\u00e0 t\u1eadp trung v\u00e0o nh\u1eefng \u0111i\u1ec1u kh\u00f4ng thay \u0111\u1ed5i trong \u01b0u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng. D\u00f9 th\u1ecb tr\u01b0\u1eddng c\u00f3 bi\u1ebfn \u0111\u1ed9ng nh\u01b0ng c\u00f3 m\u1ed9t s\u1ed1 gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i m\u00e0 kh\u00e1ch h\u00e0ng v\u1eabn gi\u1eef nguy\u00ean, v\u00e0 \u0111\u00f3 ch\u00ednh l\u00e0 \u0111i\u1ec3m m\u1ea5u ch\u1ed1t \u0111\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t trong c\u1ea1nh tranh.<\/span><\/p>\n<\/div>\n

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C\u00e1ch \u0111\u00e2y 5 – 10 n\u0103m, d\u1ecbch v\u1ee5 \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng \u0111\u01b0\u1ee3c xem l\u00e0 gi\u00e1 tr\u1ecb s\u1eed d\u1ee5ng cao v\u00e0 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng coi tr\u1ecdng. Tuy nhi\u00ean, ng\u00e0y nay, kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n s\u1eb5n l\u00f2ng tr\u1ea3 ti\u1ec1n cho nh\u1eefng d\u1ecbch v\u1ee5 \u0111\u00f3, h\u1ecd chuy\u1ec3n sang s\u1eed d\u1ee5ng data v\u00ec n\u00f3 mang l\u1ea1i s\u1ef1 k\u1ebft n\u1ed1i mi\u1ec5n ph\u00ed v\u00e0 linh ho\u1ea1t. Ngay c\u1ea3 khi data tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu, kh\u00e1ch h\u00e0ng v\u1eabn s\u1ebd \u0111\u00e1nh gi\u00e1 cao nh\u1eefng tr\u1ea3i nghi\u1ec7m xu\u1ea5t s\u1eafc v\u00e0 nh\u1eefng n\u1ed9i dung h\u1ea5p d\u1eabn.<\/p>\n

Th\u00e1ch th\u1ee9c hi\u1ec7n nay l\u00e0 l\u1edbn lao, nh\u01b0ng trong cu\u1ed9c \u0111ua c\u1ea1nh tranh n\u00e0y, c\u00f3 nh\u1eefng y\u1ebfu t\u1ed1 kh\u00f4ng thay \u0111\u1ed5i v\u00e0 \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 t\u1eadp trung v\u00e0o ch\u00fang. M\u1ed9t trong nh\u1eefng \u0111i\u1ec3m quan tr\u1ecdng nh\u1ea5t \u0111\u00f3 l\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong c\u00e1c t\u00ecnh hu\u1ed1ng h\u00e0ng ng\u00e0y, nh\u1eefng kh\u00eda c\u1ea1nh m\u00e0 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean g\u1eb7p v\u00e0 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn h\u1ecd.<\/p>\n

V\u00ed d\u1ee5, vi\u1ec7c \u0111\u1ed7 xe, g\u1eedi xe c\u00f3 th\u1ec3 l\u00e0 n\u1ed7i \u0111au c\u1ee7a nhi\u1ec1u kh\u00e1ch h\u00e0ng. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m \u0111\u1ed7 xe, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ee7a m\u00ecnh. S\u1ef1 ch\u0103m s\u00f3c \u0111\u1eb7c bi\u1ec7t v\u00e0 s\u1ef1 thu\u1eadn ti\u1ec7n trong vi\u1ec7c ra v\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0m thay \u0111\u1ed5i c\u1ea3m nh\u1eadn c\u1ee7a h\u1ecd v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c l\u00e0 nh\u00ecn nh\u1eadn r\u1eb1ng s\u1ef1 nhi\u1ec7t t\u00ecnh, t\u1eadn t\u00e2m v\u00e0 s\u1ef1 ti\u1ec7n l\u1ee3i v\u1eabn l\u00e0 nh\u1eefng gi\u00e1 tr\u1ecb kh\u00f4ng thay \u0111\u1ed5i m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao. Starbucks, v\u00ed d\u1ee5, kh\u00f4ng ch\u1ec9 b\u00e1n c\u00e0 ph\u00ea m\u00e0 h\u1ecd t\u1eadp trung v\u00e0o vi\u1ec7c ph\u1ee5c v\u1ee5 con ng\u01b0\u1eddi. B\u1eb1ng c\u00e1ch n\u00e0y, h\u1ecd t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i.<\/p>\n

Cu\u1ed1i c\u00f9ng, m\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 kh\u00e1ch s\u1ea1n \u1edf M\u1ef9 \u0111\u00e3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng m\u1ea1nh m\u1ebd b\u1eb1ng c\u00e1ch nh\u1edb m\u1eb7t v\u00e0 g\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng. D\u00f9 l\u00e0 ph\u01b0\u01a1ng ph\u00e1p th\u00f4ng minh n\u00e0o \u0111i ch\u0103ng n\u1eefa, \u0111i\u1ec3m quan tr\u1ecdng l\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t l\u1eddi ch\u00e0o n\u1ed3ng h\u1eadu v\u00e0 \u0111\u1ed9c \u0111\u00e1o. B\u1eb1ng c\u00e1ch n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 v\u01b0\u1ee3t l\u00ean tr\u00ean \u0111\u1ed1i th\u1ee7 v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh trong th\u1eddi gian d\u00e0i.<\/p>\n

\"Otavn
Otavn Ota Viet Nam Cover Blog Dung Trung Binh Hay Mang Lai Tieng Wow Cho Khach (3)<\/figcaption><\/figure>\n

X\u00e2y D\u1ef1ng Chi\u1ebfn L\u01b0\u1ee3c Kh\u00e1ch H\u00e0ng Tuy\u1ec7t V\u1eddi: B\u1eaft \u0110\u1ea7u T\u1eeb Nh\u1eadn Th\u1ee9c \u0110\u00fang<\/h2>\n

Tr\u01b0\u1edbc khi b\u1eaft tay v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i c\u00f3 m\u1ed9t nh\u1eadn th\u1ee9c \u0111\u00fang v\u1ec1 m\u00f4i tr\u01b0\u1eddng kinh doanh v\u00e0 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p. H\u00e0ng ng\u00e0y, ch\u00fang ta b\u1ecb ng\u1eadp tr\u00e0n trong bi\u1ec3n th\u00f4ng tin t\u1eeb “tuy\u1ec7t \u0111\u1ec9nh b\u00e1n h\u00e0ng” n\u00e0y \u0111\u1ebfn “b\u00ed quy\u1ebft c\u1ee7a ph\u00f9 th\u1ee7y marketing” kia, t\u1ea1o n\u00ean m\u1ed9t th\u00e1ch th\u1ee9c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh h\u01b0\u1edbng \u0111i \u0111\u00fang trong chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a m\u00ecnh.<\/p>\n

N\u1ebfu b\u1ea1n th\u01b0\u1eddng xuy\u00ean b\u1ecb cu\u1ed1n v\u00e0o nh\u1eefng chia s\u1ebb gi\u1eadt t\u00edt v\u1edbi “tuy\u1ec7t chi\u00eau, \u0111\u1ec9nh cao” tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 d\u1ea5u hi\u1ec7u cho th\u1ea5y b\u1ea1n ch\u01b0a x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c tri\u1ebft l\u00fd ri\u00eang cho chi\u1ebfn l\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. S\u1ef1 bi\u1ebft qu\u00e1 nhi\u1ec1u m\u00e0 thi\u1ebfu m\u1ed9t h\u01b0\u1edbng \u0111i r\u00f5 r\u00e0ng c\u00f3 th\u1ec3 khi\u1ebfn b\u1ea1n lu\u00f4n \u1edf ph\u00eda sau so v\u1edbi \u0111\u1ed1i th\u1ee7.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1eddi khuy\u00ean \u0111\u1ec3 gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c kh\u00e1ch h\u00e0ng m\u1ea1nh m\u1ebd v\u00e0 ph\u1ea3n \u00e1nh tri\u1ebft l\u00fd ri\u00eang c\u1ee7a b\u1ea1n:<\/p>\n

1. X\u00e1c \u0110\u1ecbnh M\u1ee5c Ti\u00eau C\u1ee5 Th\u1ec3:<\/strong><\/h4>\n
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  • \u0110\u1eb7t ra c\u00e2u h\u1ecfi: “M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a t\u00f4i l\u00e0 g\u00ec?” \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng, ho\u1eb7c n\u00e2ng cao uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u.<\/li>\n
  • \u0110\u1ea3m b\u1ea3o m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c v\u00e0 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c trong th\u1eddi gian c\u1ee5 th\u1ec3.<\/li>\n<\/ul>\n

    2. Hi\u1ec3u R\u00f5 Kh\u00e1ch H\u00e0ng C\u1ee7a B\u1ea1n:<\/strong><\/h4>\n
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    • Ph\u00e2n t\u00edch \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 hi\u1ec3u r\u00f5 nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a h\u1ecd.<\/li>\n
    • T\u00ecm hi\u1ec3u v\u1ec1 h\u00e0nh vi mua h\u00e0ng v\u00e0 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n

      3. X\u00e2y D\u1ef1ng Gi\u00e1 Tr\u1ecb \u0110\u1eb7c Bi\u1ec7t:<\/strong><\/h4>\n
        \n
      • \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ec1 vi\u1ec7c cung c\u1ea5p s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, m\u00e0 c\u00f2n v\u1ec1 c\u00e1ch b\u1ea1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ho\u1eb7c mang l\u1ea1i gi\u00e1 tr\u1ecb \u0111\u1eb7c bi\u1ec7t cho kh\u00e1ch h\u00e0ng.<\/li>\n
      • \u0110\u1eb7t c\u00e2u h\u1ecfi: “T\u00f4i \u0111ang l\u00e0m g\u00ec \u0111\u1ec3 th\u1ef1c s\u1ef1 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh?”<\/li>\n<\/ul>\n

        4. T\u1ea1o Ra Tr\u1ea3i Nghi\u1ec7m \u0110\u1ed9c \u0110\u00e1o:<\/strong><\/h4>\n
          \n
        • T\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f3 qu\u00ean v\u00e0 \u0111\u1ed9c \u0111\u00e1o.<\/li>\n
        • L\u1eafng nghe ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 th\u00edch nghi \u0111\u1ec3 c\u1ea3i thi\u1ec7n li\u00ean t\u1ee5c tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd.<\/li>\n<\/ul>\n

          5. T\u1ef1 Tin v\u1edbi Tri\u1ebft L\u00fd C\u1ee7a B\u1ea1n:<\/strong><\/h4>\n
            \n
          • \u0110\u1eebng l\u1ea1c quan qu\u00e1 nhi\u1ec1u v\u00e0o “chi\u00eau” c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. T\u1ef1 tin v\u1edbi tri\u1ebft l\u00fd v\u00e0 gi\u00e1 tr\u1ecb duy nh\u1ea5t m\u00e0 b\u1ea1n mang l\u1ea1i.<\/li>\n
          • \u0110\u1eb7t ra c\u00e2u h\u1ecfi: “L\u00e0m th\u1ebf n\u00e0o doanh nghi\u1ec7p c\u1ee7a t\u00f4i c\u00f3 th\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a v\u1edbi gi\u00e1 tr\u1ecb v\u00e0 tri\u1ebft l\u00fd c\u1ee7a t\u00f4i?”<\/li>\n<\/ul>\n

            6. \u0110o L\u01b0\u1eddng v\u00e0 \u0110\u00e1nh Gi\u00e1 Hi\u1ec7u Qu\u1ea3:<\/strong><\/h4>\n
              \n
            • X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t quan tr\u1ecdng v\u00e0 thi\u1ebft l\u1eadp c\u01a1 s\u1edf d\u1eef li\u1ec7u \u0111\u1ec3 \u0111o l\u01b0\u1eddng s\u1ef1 th\u00e0nh c\u00f4ng.<\/li>\n
            • \u0110i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c d\u1ef1a tr\u00ean d\u1eef li\u1ec7u v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n

              Khi b\u1ea1n x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c kh\u00e1ch h\u00e0ng, h\u00e3y nh\u1edb r\u1eb1ng s\u1ef1 \u0111\u1ed9c \u0111\u00e1o v\u00e0 nh\u1eadn th\u1ee9c \u0111\u00fang l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi v\u00e0 gi\u1eef ch\u00e2n h\u1ecd trong th\u1eddi gian d\u00e0i.<\/p>\n<\/div>\n

              <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              Trong th\u1eddi \u0111\u1ea1i ng\u1eadp l\u1ee5t th\u00f4ng tin, kh\u00f4ng ai mu\u1ed1n n\u00f3i v\u1ec1 nh\u1eefng \u0111i\u1ec1u trung b\u00ecnh. H\u00e3y t\u1ea1o n\u00ean nh\u1eefng \u0111i\u1ec1u \u0111\u1eb7c bi\u1ec7t, nh\u1eefng tr\u1ea3i nghi\u1ec7m “wow…” \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 qu\u00ean. Khi l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, m\u1ea1ng x\u00e3 h\u1ed9i s\u1ebd tr\u1edf th\u00e0nh ng\u01b0\u1eddi lan truy\u1ec1n th\u00f4ng \u0111i\u1ec1u t\u1ed1t nh\u1ea5t cho b\u1ea1n. Kh\u00f4ng […]<\/p>\n","protected":false},"author":1,"featured_media":397452,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"0","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"3","zoom_button_in_step":"5","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"1","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"","hide":""},"footnotes":""},"categories":[171],"tags":[],"class_list":["post-397399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trai-nghiem-khach-hang"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=397399"}],"version-history":[{"count":3,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397399\/revisions"}],"predecessor-version":[{"id":397463,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397399\/revisions\/397463"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/397452"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=397399"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=397399"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=397399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}