{"id":397016,"date":"2023-12-12T09:32:32","date_gmt":"2023-12-12T09:32:32","guid":{"rendered":"https:\/\/otavietnam.com\/?p=397016"},"modified":"2023-12-12T09:33:14","modified_gmt":"2023-12-12T09:33:14","slug":"phan-mem-crm-cho-khach-san","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/phan-mem-crm-cho-khach-san\/","title":{"rendered":"Ph\u1ea7n m\u1ec1m CRM cho kh\u00e1ch s\u1ea1n"},"content":{"rendered":"
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Khi ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n \u0111\u00e3 tr\u1edf n\u00ean \u1ed5n \u0111\u1ecbnh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u1ebfn, vi\u1ec7c qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u v\u1ec1 ch\u1ee9c n\u0103ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng CRM trong l\u0129nh v\u1ef1c kh\u00e1ch s\u1ea1n<\/strong> <\/a>v\u00e0 c\u00e1ch chu\u1ea9n b\u1ecb cho c\u00f4ng vi\u1ec7c n\u00e0y.<\/p>\n

Kh\u00f3 Kh\u0103n Trong Qu\u1ea3n L\u00fd Kh\u00e1ch H\u00e0ng Kh\u00e1ch S\u1ea1n<\/h3>\n

1. Qu\u1ea3n L\u00fd Th\u00f4ng Tin Kh\u00e1ch H\u00e0ng<\/h4>\n

Kh\u00f3 kh\u0103n xu\u1ea5t ph\u00e1t t\u1eeb l\u01b0\u1ee3ng th\u00f4ng tin c\u00e1 nh\u00e2n kh\u00e1ch h\u00e0ng kh\u00f4ng ng\u1eebng t\u0103ng, bao g\u1ed3m t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, s\u1ed1 ch\u1ee9ng minh nh\u00e2n d\u00e2n ho\u1eb7c s\u1ed1 h\u1ed9 chi\u1ebfu. Tuy nhi\u00ean, thi\u1ebfu c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd th\u00f4ng tin v\u00e0 theo d\u00f5i d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng thi\u1ebfu s\u00f3t th\u00f4ng tin ho\u1eb7c nh\u1ea7m<\/p>\n<\/div>\n<\/div>\n

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l\u1eabn th\u00f4ng tin kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi c\u1eadp nh\u1eadt v\u00e0 k\u00ea khai th\u00f4ng tin kh\u00f4ng ch\u00ednh x\u00e1c tr\u00ean h\u1ec7 th\u1ed1ng.<\/p>\n

2. Qu\u1ea3n L\u00fd v\u00e0 C\u1eadp Nh\u1eadt Th\u00f4ng Tin \u0110\u1eb7t Ph\u00f2ng<\/h4>\n

C\u00e1c kh\u00f3 kh\u0103n xu\u1ea5t ph\u00e1t t\u1eeb vi\u1ec7c m\u1ea5t nhi\u1ec1u th\u1eddi gian trong qu\u00e1 tr\u00ecnh c\u1eadp nh\u1eadt th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi th\u00f4ng tin \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u01b0\u1edbc \u0111\u00f3. Kh\u00f4ng theo d\u00f5i v\u00e0 n\u1eafm b\u1eaft l\u1ecbch s\u1eed \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u01b0 th\u1eddi gian l\u01b0u tr\u00fa, c\u00e1c giao d\u1ecbch thanh to\u00e1n, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 kh\u00f3 kh\u0103n trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n

3. Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/h4>\n

Kh\u00f3 kh\u0103n xu\u1ea5t ph\u00e1t t\u1eeb vi\u1ec7c kh\u00f4ng c\u00f3 c\u00f4ng c\u1ee5 nh\u1eafc nh\u1edf v\u1ec1 d\u1ecbch v\u1ee5, s\u1ef1 ki\u1ec7n quan tr\u1ecdng nh\u01b0 ng\u00e0y gi\u1edd d\u1ecbch v\u1ee5, ng\u00e0y sinh nh\u1eadt c\u1ee7a kh\u00e1ch h\u00e0ng. C\u0169ng nh\u01b0 kh\u00f3 kh\u0103n trong vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin nh\u01b0 th\u00f3i quen, s\u1edf th\u00edch, \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh qu\u00e0 t\u1eb7ng ph\u00f9 h\u1ee3p.<\/p>\n

\"Otavn
Otavn Ota Viet Nam Cover Blog Phan Mem Crm Cho Khach San Van De<\/figcaption><\/figure>\n

L\u1ee3i \u00cdch Khi S\u1eed D\u1ee5ng Ph\u1ea7n M\u1ec1m CRM T\u00edch H\u1ee3p v\u1edbi PMS<\/h3>\n

1. T\u1ef1 \u0110\u1ed9ng L\u01b0u Tr\u1eef v\u00e0 Qu\u1ea3n L\u00fd Th\u00f4ng Tin Kh\u00e1ch H\u00e0ng<\/h4>\n

Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u00edch h\u1ee3p v\u1edbi PMS t\u1ef1 \u0111\u1ed9ng l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng, gi\u00fap l\u1ec5 t\u00e2n d\u1ec5 d\u00e0ng t\u00ecm ki\u1ebfm th\u00f4ng tin v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian c\u1eadp nh\u1eadt. Th\u00f4ng tin nh\u01b0 t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 v\u1edbi h\u1ec7 th\u1ed1ng CRM, gi\u00fap theo d\u00f5i v\u00e0 ch\u1ee7 \u0111\u1ed9ng qu\u1ea3n l\u00fd h\u00e0nh tr\u00ecnh \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

2. L\u1ee3i \u00cdch Trong Chi\u1ebfn L\u01b0\u1ee3c Marketing<\/h4>\n
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  • T\u00ecm Ki\u1ebfm Th\u00f4ng Tin Kh\u00e1ch H\u00e0ng:<\/strong> H\u1ec7 th\u1ed1ng gi\u00fap x\u00e1c \u0111\u1ecbnh th\u1ecb tr\u01b0\u1eddng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau v\u00e0 ph\u00e2n lo\u1ea1i th\u1ecb tr\u01b0\u1eddng ti\u1ec1m n\u0103ng.<\/li>\n
  • L\u1ef1a Ch\u1ecdn K\u00eanh Ti\u1ebfp Th\u1ecb Ph\u00f9 H\u1ee3p:<\/strong> D\u1ef1a tr\u00ean th\u00f4ng tin chi ti\u1ebft, kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn k\u00eanh ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n

    3. N\u00e2ng Cao Ch\u1ea5t L\u01b0\u1ee3ng Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/h4>\n
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    • L\u01b0u Tr\u1eef \u0110\u00e1nh Gi\u00e1 v\u00e0 Ph\u1ea3n H\u1ed3i:<\/strong> H\u1ec7 th\u1ed1ng gi\u00fap l\u01b0u tr\u1eef \u0111\u00e1nh gi\u00e1, nh\u1eadn x\u00e9t c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin \u0111\u1ec3 kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/li>\n
    • Ch\u0103m S\u00f3c C\u00e1 Nh\u00e2n H\u00f3a:<\/strong> Th\u00f4ng tin v\u1ec1 s\u1edf th\u00edch, th\u00f3i quen gi\u00fap t\u1ea1o ra c\u00e1c d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a v\u00e0 qu\u00e0 t\u1eb7ng ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n

      4. T\u0103ng N\u0103ng Su\u1ea5t v\u00e0 Hi\u1ec7u Qu\u1ea3 L\u00e0m Vi\u1ec7c<\/h4>\n
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      • Ph\u00e2n Chia C\u00f4ng Vi\u1ec7c Hi\u1ec7u Qu\u1ea3:<\/strong> D\u1ef1a tr\u00ean th\u00f4ng tin qu\u1ea3n l\u00fd, c\u00e1c b\u1ed9 ph\u1eadn c\u00f3 th\u1ec3 h\u1ee3p t\u00e1c h\u1ed7 tr\u1ee3 v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n<\/ul>\n

        5. Gi\u1eef Ch\u00e2n Kh\u00e1ch H\u00e0ng<\/h4>\n
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        • X\u00e2y D\u1ef1ng Chi\u1ebfn L\u01b0\u1ee3c Marketing T\u1ed1i \u01afu:<\/strong> Th\u00f4ng tin chi ti\u1ebft gi\u00fap x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, \u0111\u1ea9y m\u1ea1nh \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp v\u00e0 t\u0103ng doanh thu.<\/li>\n<\/ul>\n
          \"Otavn
          Otavn Ota Viet Nam Cover Blog Phan Mem Crm Cho Khach San Loi Ich<\/figcaption><\/figure>\n

          Nh\u01b0 v\u1eady, vi\u1ec7c t\u00edch h\u1ee3p ph\u1ea7n m\u1ec1m CRM v\u1edbi PMS trong qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 gi\u00fap gi\u1ea3i quy\u1ebft nh\u1eefng kh\u00f3 kh\u0103n m\u00e0 c\u00f2n mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch to l\u1edbn trong t\u1ed1i \u01b0u h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n<\/div>\n

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          C\u00c1C B\u00c0I VI\u1ebeT LI\u00caN QUAN<\/strong><\/strong><\/p>\n

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            • <\/i> Gi\u1ea3i ph\u00e1p chuy\u1ec3n \u0111\u1ed5i s\u1ed1 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n cho giai \u0111o\u1ea1n ph\u1ee5c h\u1ed3i<\/li>\n
            • <\/i> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh thu kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t sau d\u1ecbch Covid-19<\/li>\n
            • <\/i> L\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh c\u0103n h\u1ed9 d\u1ecbch v\u1ee5?<\/li>\n
            • <\/i> Kinh doanh kh\u00e1ch s\u1ea1n c\u1ea7n chu\u1ea9n b\u1ecb nh\u1eefng g\u00ec?<\/li>\n
            • <\/i> C\u00e1c kh\u00e1ch s\u1ea1n xoay theo d\u1ecbch \u0111\u1ec3 t\u1ed3n t\u1ea1i nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n
            • <\/i> Hotel Booking System l\u00e0 g\u00ec?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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              • <\/i> L\u00e0m th\u1ebf n\u00e0o c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 theo k\u1ecbp nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch<\/li>\n
              • <\/i> Ch\u0103m s\u00f3c v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi du kh\u00e1ch sau giai \u0111o\u1ea1n l\u01b0u tr\u00fa \u0111\u1ec3 thu h\u00fat \u0111\u1eb7t ph\u00f2ng tr\u1edf l\u1ea1i<\/li>\n
              • <\/i> H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng trong kh\u00e1ch s\u1ea1n<\/li>\n
              • <\/i> T\u00ecm hi\u1ec3u v\u1ec1 qu\u1ea3n l\u00fd doanh thu kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c hay nh\u1ea5t<\/li>\n
              • <\/i> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 xung \u0111\u1ed9t c\u1ee7a kh\u00e1ch t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n?<\/li>\n
              • <\/i> Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n d\u00e0nh cho kh\u00e1ch s\u1ea1n nh\u1ecf: L\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                Khi ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n \u0111\u00e3 tr\u1edf n\u00ean \u1ed5n \u0111\u1ecbnh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u1ebfn, vi\u1ec7c qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u v\u1ec1 ch\u1ee9c n\u0103ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng CRM […]<\/p>\n","protected":false},"author":1,"featured_media":399975,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"0","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"3","zoom_button_in_step":"5","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"219","hide":""},"footnotes":""},"categories":[219,17],"tags":[],"class_list":["post-397016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-kien-thuc-sale-marketing"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=397016"}],"version-history":[{"count":3,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397016\/revisions"}],"predecessor-version":[{"id":399987,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397016\/revisions\/399987"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/399975"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=397016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=397016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=397016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}