{"id":397014,"date":"2023-12-12T10:16:51","date_gmt":"2023-12-12T10:16:51","guid":{"rendered":"https:\/\/otavietnam.com\/?p=397014"},"modified":"2023-12-12T10:17:45","modified_gmt":"2023-12-12T10:17:45","slug":"khi-nao-nen-thay-doi-phan-mem-quan-ly-khach-san-hotel-pms","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/khi-nao-nen-thay-doi-phan-mem-quan-ly-khach-san-hotel-pms\/","title":{"rendered":"Khi n\u00e0o n\u00ean thay \u0111\u1ed5i ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (Hotel PMS)"},"content":{"rendered":"
\n

Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (Hotel PMS) l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng su\u00f4n s\u1ebb c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. Tuy nhi\u00ean, gi\u1ed1ng nh\u01b0 b\u1ea5t k\u1ef3 ph\u1ea7n m\u1ec1m n\u00e0o kh\u00e1c, Hotel PMS c\u0169ng c\u00f3 th\u1ec3 b\u1ed9c l\u1ed9 c\u00e1c h\u1ea1n ch\u1ebf theo th\u1eddi gian. \u0110\u1eb7c bi\u1ec7t, sau \u0111\u1ea1i d\u1ecbch, s\u1ef1 gia t\u0103ng s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng PMS d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch l\u00e0m vi\u1ec7c t\u1ea1i c\u00e1c kh\u00e1ch s\u1ea1n, t\u1eeb vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i sang l\u00e0m vi\u1ec7c t\u1eeb xa cho \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong m\u00f4i tr\u01b0\u1eddng \u00edt ti\u1ebfp x\u00fac th\u00f4ng qua k\u1ef9 thu\u1eadt s\u1ed1.<\/p>\n

\"Otavn
Otavn Ota Viet Nam Cover Khi Nao Nen Thay Doi Phan Mem Quan Ly Khach San Hotel Pms 1<\/figcaption><\/figure>\n

Xu h\u01b0\u1edbng thay \u0111\u1ed5i trong h\u00e0nh vi c\u1ee7a kh\u00e1ch du l\u1ecbch, do \u1ea3nh h\u01b0\u1edfng c\u1ee7a Covid-19, \u0111\u00e3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t trong t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 gi\u1eefa c\u00e1c nh\u00e0 cung c\u1ea5p ph\u1ea7n m\u1ec1m v\u00e0 kh\u00e1ch s\u1ea1n. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng nh\u1eefng thay \u0111\u1ed5i n\u00e0y, vi\u1ec7c \u0111\u00e1nh gi\u00e1 l\u1ea1i h\u1ec7 th\u1ed1ng hi\u1ec7n t\u1ea1i v\u00e0 x\u00e1c \u0111\u1ecbnh xem n\u00f3 c\u00f3 \u0111\u00e1p \u1ee9ng \u0111\u00fang c\u00e1c c\u00f4ng ngh\u1ec7 c\u1ea7n thi\u1ebft cho “b\u00ecnh th\u01b0\u1eddng m\u1edbi” l\u00e0 c\u1ea7n thi\u1ebft. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 d\u1ea5u hi\u1ec7u cho th\u1ea5y khi n\u00e0o n\u00ean thay \u0111\u1ed5i ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n.<\/p>\n

    \n
  1. T\u00edch h\u1ee3p kh\u00f3 kh\u0103n gi\u1eefa c\u00e1c h\u1ec7 th\u1ed1ng:<\/strong>\n
      \n
    • H\u1ec7 th\u1ed1ng PMS n\u00ean t\u00edch h\u1ee3p m\u1ed9t c\u00e1ch m\u1ea1nh m\u1ebd v\u00e0 linh ho\u1ea1t v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c, nh\u01b0 CMS v\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng. N\u1ebfu vi\u1ec7c t\u00edch h\u1ee3p tr\u1edf n\u00ean kh\u00f3 kh\u0103n v\u00e0 l\u00e0m gi\u1ea3m hi\u1ec7u su\u1ea5t, \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 d\u1ea5u hi\u1ec7u c\u1ea7n thay \u0111\u1ed5i.<\/li>\n<\/ul>\n<\/li>\n
    • Thi\u1ebfu c\u00e1c t\u00f9y ch\u1ecdn t\u1ef1 ph\u1ee5c v\u1ee5 cho kh\u00e1ch:<\/strong>\n
        \n
      • T\u00ednh n\u0103ng t\u1ef1 ph\u1ee5c v\u1ee5 di \u0111\u1ed9ng ng\u00e0y c\u00e0ng tr\u1edf th\u00e0nh m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong quy\u1ebft \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng khi ch\u1ecdn kh\u00e1ch s\u1ea1n. N\u1ebfu PMS hi\u1ec7n t\u1ea1i kh\u00f4ng cung c\u1ea5p c\u00e1c t\u00f9y ch\u1ecdn nh\u01b0 nh\u1eadn ph\u00f2ng di \u0111\u1ed9ng, thanh to\u00e1n kh\u00f4ng ti\u1ebfp x\u00fac, ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn, \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 l\u00fd do \u0111\u1ec3 xem x\u00e9t s\u1ef1 thay \u0111\u1ed5i.<\/li>\n<\/ul>\n<\/li>\n
      • H\u1ed7 tr\u1ee3 k\u00e9m v\u00e0 s\u1eeda l\u1ed7i ch\u1eadm ch\u1ea1p:<\/strong>\n
          \n
        • M\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n xu\u1ea5t s\u1eafc c\u1ea7n c\u00f3 h\u1ed7 tr\u1ee3 24\/7 v\u00e0 s\u1eb5n s\u00e0ng n\u00e2ng c\u1ea5p. N\u1ebfu nh\u00e0 cung c\u1ea5p kh\u00f4ng cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi ho\u1eb7c kh\u00f4ng th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt \u0111\u1ec3 kh\u1eafc ph\u1ee5c l\u1ed7i, \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t l\u00fd do \u0111\u1ec3 t\u00ecm ki\u1ebfm ph\u1ea7n m\u1ec1m m\u1edbi.<\/li>\n<\/ul>\n<\/li>\n
        • B\u1ea3o m\u1eadt k\u00e9m:<\/strong>\n
            \n
          • B\u1ea3o m\u1eadt l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng khi qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh. N\u1ebfu PMS kh\u00f4ng \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt, ch\u1eb3ng h\u1ea1n nh\u01b0 vi\u1ec7c l\u01b0u tr\u1eef d\u1eef li\u1ec7u tr\u00ean \u0111\u00e1m m\u00e2y v\u00e0 m\u00e3 h\u00f3a, \u0111\u00f3 l\u00e0 m\u1ed9t nguy\u00ean nh\u00e2n \u0111\u1ec3 xem x\u00e9t c\u00e1c ph\u1ea7n m\u1ec1m kh\u00e1c.<\/li>\n<\/ul>\n<\/li>\n
          • Ph\u1ea7n m\u1ec1m kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f3 chi ph\u00ed ph\u1ee5 tr\u1ed9i:<\/strong>\n
              \n
            • N\u1ebfu PMS kh\u00f4ng mang l\u1ea1i gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 v\u00e0 c\u00f3 c\u00e1c chi ph\u00ed ph\u1ee5 tr\u1ed9i kh\u00f4ng r\u00f5 r\u00e0ng, \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 l\u00fd do \u0111\u1ec3 xem x\u00e9t c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n m\u1edbi. M\u1ed9t h\u1ec7 th\u1ed1ng t\u1ed1t n\u00ean gi\u00fap t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng, gi\u1ea3m chi ph\u00ed CNTT v\u00e0 cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft cho qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

              Vi\u1ec7c thay \u0111\u1ed5i ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 mang l\u1ea1i nhi\u1ec1u c\u01a1 h\u1ed9i ti\u1ebfn b\u1ed9 m\u1edbi, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi ch\u1ecdn l\u1ef1a m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng \u0111\u00fang nhu c\u1ea7u v\u00e0 \u0111\u1ecbnh h\u00ecnh cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

              \n
              \n

              C\u00c1C B\u00c0I VI\u1ebeT LI\u00caN QUAN<\/strong><\/strong><\/p>\n

                \n
              • \n
                  \n
                • <\/i> Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM) cho kh\u00e1ch s\u1ea1n<\/li>\n
                • <\/i> Gi\u1ea3i ph\u00e1p chuy\u1ec3n \u0111\u1ed5i s\u1ed1 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n cho giai \u0111o\u1ea1n ph\u1ee5c h\u1ed3i<\/li>\n
                • <\/i> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh thu kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t sau d\u1ecbch Covid-19<\/li>\n
                • <\/i> L\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh c\u0103n h\u1ed9 d\u1ecbch v\u1ee5?<\/li>\n
                • <\/i> Kinh doanh kh\u00e1ch s\u1ea1n c\u1ea7n chu\u1ea9n b\u1ecb nh\u1eefng g\u00ec?<\/li>\n
                • <\/i> C\u00e1c kh\u00e1ch s\u1ea1n xoay theo d\u1ecbch \u0111\u1ec3 t\u1ed3n t\u1ea1i nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
                  \n
                    \n
                  • <\/i> L\u00e0m th\u1ebf n\u00e0o c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 theo k\u1ecbp nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch<\/li>\n
                  • <\/i> Ch\u0103m s\u00f3c v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi du kh\u00e1ch sau giai \u0111o\u1ea1n l\u01b0u tr\u00fa \u0111\u1ec3 thu h\u00fat \u0111\u1eb7t ph\u00f2ng tr\u1edf l\u1ea1i<\/li>\n
                  • <\/i> H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng trong kh\u00e1ch s\u1ea1n<\/li>\n
                  • <\/i> T\u00ecm hi\u1ec3u v\u1ec1 qu\u1ea3n l\u00fd doanh thu kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c hay nh\u1ea5t<\/li>\n
                  • <\/i> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 xung \u0111\u1ed9t c\u1ee7a kh\u00e1ch t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n?<\/li>\n
                  • <\/i> Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n d\u00e0nh cho kh\u00e1ch s\u1ea1n nh\u1ecf: L\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                    Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (Hotel PMS) l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng su\u00f4n s\u1ebb c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n. Tuy nhi\u00ean, gi\u1ed1ng nh\u01b0 b\u1ea5t k\u1ef3 ph\u1ea7n m\u1ec1m n\u00e0o kh\u00e1c, Hotel PMS c\u0169ng c\u00f3 th\u1ec3 b\u1ed9c l\u1ed9 c\u00e1c h\u1ea1n ch\u1ebf theo th\u1eddi gian. \u0110\u1eb7c bi\u1ec7t, sau \u0111\u1ea1i d\u1ecbch, s\u1ef1 […]<\/p>\n","protected":false},"author":1,"featured_media":400514,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"topbottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"0","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"3","zoom_button_in_step":"5","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"0","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"173","hide":""},"footnotes":""},"categories":[172,173],"tags":[],"class_list":["post-397014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-quan-ly-van-hanh-du-lich"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=397014"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397014\/revisions"}],"predecessor-version":[{"id":400540,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397014\/revisions\/400540"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/400514"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=397014"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=397014"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=397014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}