{"id":397009,"date":"2023-12-18T10:43:20","date_gmt":"2023-12-18T10:43:20","guid":{"rendered":"https:\/\/otavietnam.com\/?p=397009"},"modified":"2023-12-18T10:43:20","modified_gmt":"2023-12-18T10:43:20","slug":"10-meo-de-cai-thien-hoat-dong-bo-phan-le-tan-khach-san","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/10-meo-de-cai-thien-hoat-dong-bo-phan-le-tan-khach-san\/","title":{"rendered":"10 m\u1eb9o \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n"},"content":{"rendered":"
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C\u00f3 nhi\u1ec1u th\u00e1ch th\u1ee9c v\u00e0 th\u1ea5t b\u1ea1i trong kinh doanh kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n xung quanh v\u1ea5n \u0111\u1ec1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n? V\u1edbi \u0111\u1eb7t ph\u00f2ng, nh\u1eadn ph\u00f2ng, tr\u1ea3 ph\u00f2ng, thu chi, d\u1ecdn ph\u00f2ng v\u00e0 h\u01a1n th\u1ebf n\u1eefa \u0111\u1ec3 qu\u1ea3n l\u00fd, kh\u00f4ng c\u00f3 g\u00ec ng\u1ea1c nhi\u00ean khi c\u00e1c c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng b\u1ecb x\u00e1o tr\u1ed9n.\u00a0Nh\u01b0ng \u0111\u00f3 l\u00e0 tr\u1ecdng t\u00e2m c\u1ee7a vi\u1ec7c v\u1eadn h\u00e0nh kh\u00e1ch s\u1ea1n, v\u00e0 \u201ct\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u mong mu\u1ed1n t\u1eadp trung \u0111\u1ec3 x\u1eed l\u00fd, gi\u1eefa s\u1ef1 x\u00e1o tr\u1ed9n\u00a0c\u1ee7a c\u00f4ng vi\u1ec7c\u201d. X\u00e9t cho c\u00f9ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n ph\u1ea3i t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean tuy\u1ec7t v\u1eddi v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m th\u00f4ng su\u1ed1t m\u00e0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i khi b\u1eaft \u0111\u1ea7u check\u2013in t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n.<\/p>\n

Nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m r\u1ea5t nhi\u1ec1u \u0111i\u1ec1u \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n, \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n mong \u0111\u1ee3i v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian cho kh\u00e1ch h\u00e0ng. B\u00e0i vi\u1ebft sau \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n kh\u00e1m ph\u00e1 c\u00e1c m\u1eb9o \u0111\u1ec3 b\u1eaft \u0111\u1ea7u, t\u00ecm ra ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 tr\u1ee3 gi\u00fap v\u00e0 ho\u1ea1t \u0111\u1ed9ng v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng ch\u00ednh m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 th\u1eed t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh.<\/p>\n

10 c\u00e1ch c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/h2>\n

Khi kh\u00e1ch c\u1ee7a b\u1ea1n b\u01b0\u1edbc qua c\u1eeda, h\u1ecd th\u01b0\u1eddng c\u00f3 h\u00ecnh dung r\u00f5 r\u00e0ng trong \u0111\u1ea7u v\u1ec1 nh\u1eefng g\u00ec ti\u1ebfp theo.\u00a0M\u1ed9t kh\u00e1ch \u0111i c\u00f4ng t\u00e1c c\u00f3 th\u1ec3 mong \u0111\u1ee3i m\u1ed9t d\u1ecbch v\u1ee5 nh\u1eadn ph\u00f2ng hi\u1ec7u qu\u1ea3, wi\u2013fi nhanh v\u00e0 m\u1ed9t c\u0103n ph\u00f2ng s\u1ea1ch s\u1ebd v\u00e0 tho\u1ea3i m\u00e1i. M\u1ed9t c\u1eb7p \u0111\u00f4i c\u00f3 th\u1ec3 \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t s\u1ea3nh \u0111\u1ee3i \u1ea5m c\u00fang, ph\u00f2ng sang tr\u1ecdng v\u00e0 nh\u1eefng g\u1ee3i \u00fd v\u1ec1 nh\u00e0 h\u00e0ng \u0111\u1ecba ph\u01b0\u01a1ng tuy\u1ec7t v\u1eddi. M\u1ed9t gia \u0111\u00ecnh c\u00f3 th\u1ec3 \u0111ang hy v\u1ecdng tr\u1ea3i nghi\u1ec7m th\u00e2n thi\u1ec7n d\u00e0nh cho tr\u1ebb em.<\/p>\n

D\u00f9 kh\u00e1ch c\u1ee7a b\u1ea1n \u0111ang mong \u0111\u1ee3i g\u00ec, m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng v\u00e0 b\u1eaft \u0111\u1ea7u th\u1ef1c hi\u1ec7n nh\u1eefng d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch s\u1ea1n \u0111\u00e3 cam k\u1ebft cung c\u1ea5p khi kh\u00e1ch \u0111\u1eb7t ph\u00f2ng. \u201cHi\u1ec3u bi\u1ebft v\u1ec1 kh\u00e1ch c\u1ee7a b\u1ea1n\u201d \u2013 t\u1ee9c l\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c l\u00fd do kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd.<\/p>\n

Tuy nhi\u00ean, nh\u01b0 b\u1ea1n \u0111\u00e3 bi\u1ebft, b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 nhi\u1ec1u vi\u1ec7c h\u01a1n th\u1ebf. T\u1eeb \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean \u0111\u1ebfn nh\u1eadn ph\u00f2ng v\u00e0 tr\u1ea3 ph\u00f2ng, qu\u1ea3n l\u00fd ph\u00f2ng<\/strong>, \u0111\u1eb7t ch\u1ed7 v\u00e0 t\u1ef7 gi\u00e1, giao ti\u1ebfp v\u1edbi kh\u00e1ch v\u00e0 x\u1eed l\u00fd k\u1ebf to\u00e1n, d\u1ecdn ph\u00f2ng, b\u1ea3o tr\u00ec v\u00e0 h\u01a1n th\u1ebf n\u1eefa, \u0111\u00f3 lu\u00f4n l\u00e0 m\u1ed9t h\u00e0nh \u0111\u1ed9ng ph\u1ee5 thu\u1ed9c v\u00e0o h\u00e0nh vi c\u1ee7a kh\u00e1ch \u0111\u1eb7t ph\u00f2ng.<\/p>\n

\"Otavn
Otavn Ota Viet Nam Website 10 Meo De Cai Thien Hoat Dong Bo Phan Le Tan Khach San 2<\/figcaption><\/figure>\n

C\u1ea3i Thi\u1ec7n Hi\u1ec7u Su\u1ea5t L\u1ec5 T\u00e2n Kh\u00e1ch S\u1ea1n: B\u00ed Quy\u1ebft Th\u00e0nh C\u00f4ng<\/strong><\/p>\n

B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng khi h\u1ecd \u0111\u1ebfn kh\u00e1ch s\u1ea1n. \u0110\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a b\u1ed9 ph\u1eadn n\u00e0y v\u00e0 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 m\u1eb9o quan tr\u1ecdng:<\/p>\n

1. \u0110\u00e0o T\u1ea1o Nh\u00e2n Vi\u00ean:<\/strong><\/p>\n

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  • H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o m\u1ed9t c\u00e1ch chuy\u00ean s\u00e2u v\u1ec1 quy tr\u00ecnh v\u00e0 ch\u00ednh s\u00e1ch c\u1ee7a kh\u00e1ch s\u1ea1n.<\/li>\n
  • T\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 nh\u00e2n vi\u00ean n\u1eafm b\u1eaft th\u00f4ng tin m\u1edbi, c\u1eadp nh\u1eadt v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ef1 ki\u1ec7n n\u1ed5i b\u1eadt.<\/li>\n
  • Nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 k\u1ef9 n\u0103ng gi\u1ecfi v\u00e0 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0 \u0111i\u1ec1u c\u1ea7n ph\u1ea3i c\u00f3 trong ng\u00e0nh kh\u00e1ch s\u1ea1n. Nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c nhi\u1ec1u h\u01a1n th\u1ebf. Bi\u1ebft, hi\u1ec3u \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a ch\u00ednh b\u1ea1n \u1edf \u0111\u00e2u \u2013 v\u00e0 ho\u00e0n thi\u1ec7n h\u1ec7 th\u1ed1ng nh\u00e2n s\u1ef1 \u0111\u1ec3 che l\u1ea5p c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 n\u0103ng hi\u1ec7n c\u00f3.<\/li>\n<\/ul>\n

    2. H\u1ec7 Th\u1ed1ng \u0110\u1eb7t Ph\u00f2ng Hi\u1ec7u Qu\u1ea3:<\/strong><\/p>\n

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    • \u0110\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng ho\u1ea1t \u0111\u1ed9ng m\u01b0\u1ee3t m\u00e0 \u0111\u1ec3 tr\u00e1nh nh\u1ea7m l\u1eabn v\u00e0 g\u1eb7p s\u1ef1 c\u1ed1 kh\u00f4ng mong mu\u1ed1n.<\/li>\n
    • T\u00edch h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i gi\u00fap nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n ti\u1ebfp c\u1eadn th\u00f4ng tin nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c.<\/li>\n<\/ul>\n

      3. Giao Ti\u1ebfp Linh Ho\u1ea1t:<\/strong><\/p>\n

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      • H\u1ecdc ti\u1ebfng n\u00f3i c\u01a1 th\u1ec3 v\u00e0 giao ti\u1ebfp m\u1ed9t c\u00e1ch linh ho\u1ea1t \u0111\u1ec3 \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ecdi t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng.<\/li>\n
      • Lu\u00f4n l\u1eafng nghe v\u00e0 hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n

        4. S\u1eed D\u1ee5ng C\u00f4ng Ngh\u1ec7:<\/strong><\/p>\n

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        • \u00c1p d\u1ee5ng \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn th\u00f4ng tin m\u1ecdi n\u01a1i.<\/li>\n
        • T\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd v\u00e0 gi\u1ea3m l\u1ed7i nh\u00e2n s\u1ef1.<\/li>\n
        • T\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 th\u1ec3 m\u1eafc sai l\u1ea7m! D\u00f9 c\u1ea9n th\u1eadn, \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u00e0 c\u00f3 \u0111am m\u00ea trong c\u00f4ng vi\u1ec7c nh\u01b0 th\u1ebf n\u00e0o, ch\u00fang ta \u0111\u1ec1u ch\u00fang ta c\u00f3 th\u1ec3 m\u1eafc sai s\u00f3t. Th\u1eadt kh\u00f4ng may, ngay c\u1ea3 nh\u1eefng l\u1ed7i nh\u1ecf c\u0169ng c\u00f3 th\u1ec3 g\u00e2y ra s\u1ef1 gi\u00e1n \u0111o\u1ea1n l\u1edbn cho kh\u00e1ch h\u00e0ng khi check\u2013in. T\u1ea1o quy tr\u00ecnh check\u2013in ch\u1eb3ng h\u1ea1n nh\u01b0 x\u00e1c nh\u1eadn th\u1eddi gian \u0111\u0103ng k\u00fd t\u1ef1 \u0111\u1ed9ng \u2013 \u0111\u1ec3 gi\u1ea3m thi\u1ec3u kh\u1ea3 n\u0103ng x\u1ea3y ra l\u1ed7i.<\/li>\n
        • C\u00f4ng ngh\u1ec7 l\u00e0 c\u00f4ng c\u1ee5 thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i cu\u1ed1i c\u00f9ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n. N\u00f3 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 c\u00e1c m\u1eb9o tr\u00ean, n\u00e2ng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch l\u00ean m\u1ed9t c\u1ea5p \u0111\u1ed9 ho\u00e0n to\u00e0n m\u1edbi v\u00e0 cu\u1ed1i c\u00f9ng gi\u00fap th\u00fac \u0111\u1ea9y l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng.<\/li>\n<\/ul>\n

          5. T\u1ea1o \u1ea4n T\u01b0\u1ee3ng \u0110\u1eb7c Bi\u1ec7t:<\/strong><\/p>\n

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          • T\u1ea1o ra c\u00e1c tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o v\u00e0 \u1ea5n t\u01b0\u1ee3ng \u0111\u1ec3 l\u00e0m cho l\u1ec5 t\u00e2n tr\u1edf th\u00e0nh \u0111i\u1ec3m \u0111\u1eb7c bi\u1ec7t trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
          • S\u1eed d\u1ee5ng m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1eb7c s\u1eafc nh\u01b0 vi\u1ec7c ch\u00e0o \u0111\u00f3n b\u1eb1ng t\u00ean, t\u1eb7ng qu\u00e0 ch\u00e0o m\u1eebng, ho\u1eb7c c\u1eadp nh\u1eadt ph\u00f2ng mi\u1ec5n ph\u00ed n\u1ebfu c\u00f3 kh\u1ea3 n\u0103ng.<\/li>\n<\/ul>\n

            6. T\u0103ng C\u01b0\u1eddng Ki\u1ebfn Th\u1ee9c V\u1ec1 \u0110\u1ecba \u0110i\u1ec3m:<\/strong><\/p>\n

              \n
            • Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ea7n c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 c\u00e1c \u0111\u1ecba \u0111i\u1ec3m du l\u1ecbch, nh\u00e0 h\u00e0ng v\u00e0 ho\u1ea1t \u0111\u1ed9ng gi\u1ea3i tr\u00ed trong khu v\u1ef1c.<\/li>\n
            • Cung c\u1ea5p b\u1ea3n \u0111\u1ed3 v\u00e0 h\u01b0\u1edbng d\u1eabn chi ti\u1ebft \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c.<\/li>\n<\/ul>\n

              7. X\u00e2y D\u1ef1ng M\u1ed1i Quan H\u1ec7:<\/strong><\/p>\n

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              • Ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o s\u1ef1 th\u00e2n thi\u1ec7n v\u00e0 g\u1ea7n g\u0169i.<\/li>\n
              • \u0110\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 hi\u1ec3u r\u00f5 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a.<\/li>\n<\/ul>\n

                8. Hi\u1ec3u kh\u00e1ch h\u00e0ng: <\/strong><\/p>\n

                  \n
                • \u0110\u00e3 c\u00f3 kh\u00e1ch \u1edf v\u1edbi b\u1ea1n tr\u01b0\u1edbc \u0111\u00e2y ch\u01b0a?<\/li>\n
                • Bao nhi\u00eau l\u1ea7n?<\/li>\n
                • M\u1ee5c \u0111\u00edch l\u01b0u tr\u00fa c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li>\n
                • \u0110\u00f3 c\u00f3 ph\u1ea3i l\u00e0 m\u1ed9t d\u1ecbp \u0111\u1eb7c bi\u1ec7t nh\u01b0 sinh nh\u1eadt ho\u1eb7c ng\u00e0y k\u1ef7 ni\u1ec7m kh\u00f4ng?<\/li>\n
                • H\u1ecd c\u00f3 b\u1ecb d\u1ecb \u1ee9ng ho\u1eb7c s\u1edf th\u00edch \u0103n u\u1ed1ng kh\u00f4ng?<\/li>\n<\/ul>\n

                  Bi\u1ebft \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi cho nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y s\u1ebd gi\u00fap b\u1ea1n ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ed1t h\u01a1n, trong th\u1eddi gian h\u1ecd l\u01b0u tr\u00fa. Thu th\u1eadp th\u00f4ng tin n\u00e0y v\u1edbi danh s\u00e1ch ki\u1ec3m tra tr\u01b0\u1edbc khi \u0111\u1ebfn, c\u01a1 s\u1edf d\u1eef li\u1ec7u th\u00f4ng tin kh\u00e1ch (Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/strong>) v\u00e0 \u0111\u01b0a ra m\u1ed9t v\u00e0i c\u00e2u h\u1ecfi th\u00e2n thi\u1ec7n khi nh\u1eadn ph\u00f2ng.<\/p>\n

                  9. Ph\u1ea3n H\u1ed3i Li\u00ean T\u1ee5c:<\/strong><\/p>\n

                    \n
                  • Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng li\u00ean t\u1ee5c \u0111\u1ec3 n\u1eafm b\u1eaft \u00fd ki\u1ebfn v\u00e0 c\u1ea3i thi\u1ec7n t\u1eebng ng\u00e0y.<\/li>\n
                  • T\u1ed5 ch\u1ee9c bu\u1ed5i \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 c\u01a1 h\u1ed9i th\u1ea3o lu\u1eadn v\u1ec1 tr\u1ea3i nghi\u1ec7m l\u00e0m vi\u1ec7c v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n

                    10. Gi\u1ea3i Quy\u1ebft V\u1ea5n \u0110\u1ec1 M\u1ed9t C\u00e1ch Linh Ho\u1ea1t:<\/strong><\/p>\n

                      \n
                    • Trang b\u1ecb nh\u00e2n vi\u00ean v\u1edbi k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p m\u1ed9t c\u00e1ch linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3.<\/li>\n
                    • Th\u1ef1c hi\u1ec7n c\u00e1c k\u1ecbch b\u1ea3n hu\u1ea5n luy\u1ec7n \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n.<\/li>\n<\/ul>\n

                      B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng nh\u1eefng m\u1eb9o tr\u00ean, b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh \u0111i\u1ec3m m\u1ea1nh quan tr\u1ecdng trong tr\u1ea3i nghi\u1ec7m du l\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 uy t\u00edn c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

                      \"Otavn
                      Otavn Ota Viet Nam Website 10 Meo De Cai Thien Hoat Dong Bo Phan Le Tan Khach San Phan Mem<\/figcaption><\/figure>\n

                      Ph\u1ea7n m\u1ec1m cho l\u1ec5 t\u00e2n, ti\u1ec1n s\u1ea3nh kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h2>\n

                      Ph\u1ea7n m\u1ec1m l\u1ec5 t\u00e2n, ti\u1ec1n s\u1ea3nh<\/strong> kh\u00e1ch s\u1ea1n l\u00e0 ph\u1ea7n m\u1ec1m cung c\u1ea5p c\u00f4ng ngh\u1ec7 \u0111\u1ec3 qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng, ph\u00f2ng, gi\u00e1 ph\u00f2ng, nh\u1eadn ph\u00f2ng v\u00e0 tr\u1ea3 ph\u00f2ng, thanh to\u00e1n, d\u1ecdn ph\u00f2ng, giao ti\u1ebfp v\u1edbi kh\u00e1ch v\u00e0 h\u01a1n th\u1ebf n\u1eefa \u2013 t\u1ea5t c\u1ea3 trong m\u1ed9t (all in one). N\u00f3 l\u00e0m cho kh\u00e1ch t\u00ecm \u0111\u1ebfn kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n c\u0169ng d\u1ec5 d\u00e0ng h\u01a1n, b\u1eb1ng c\u00e1ch cho ph\u00e9p h\u1ecd \u0111\u1eb7t ph\u00f2ng tr\u1ef1c ti\u1ebfp<\/strong>, nh\u1eadn ph\u00f2ng v\u00e0 li\u00ean l\u1ea1c v\u1edbi b\u1ea1n.<\/p>\n

                      \u0110i\u1ec1u t\u1ed1t nh\u1ea5t v\u1ec1 ph\u1ea7n m\u1ec1m kh\u00e1ch s\u1ea1n hi\u1ec7n \u0111\u1ea1i l\u00e0 n\u00f3 d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y. Truy c\u1eadp ph\u1ea7n m\u1ec1m khi b\u1ea1n \u0111ang di chuy\u1ec3n v\u00e0 t\u1eeb c\u00e1c thi\u1ebft b\u1ecb kh\u00e1c nhau.<\/p>\n

                      L\u00e0m th\u1ebf n\u00e0o Ph\u1ea7n m\u1ec1m l\u1ec5 t\u00e2n, ti\u1ec1n s\u1ea3nh c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n<\/h3>\n

                      T\u00f3m l\u1ea1i, ph\u1ea7n m\u1ec1m kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 lo\u1ea1i b\u1ecf nhi\u1ec1u v\u1ea5n \u0111\u1ec1 kh\u00f4ng t\u1ed1t x\u1ea3y ra trong ng\u00e0y.\u00a0V\u00e0 \u0111\u00e2y l\u00e0 c\u00e1ch m\u00e0 ph\u1ea7n m\u1ec1m l\u1ec5 t\u00e2n, ti\u1ec1n s\u1ea3n kh\u00e1ch s\u1ea1n c\u1ea3i thi\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 khi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n:<\/p>\n

                        \n
                      • T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh \u2013 cho b\u1ea1n th\u1eddi gian v\u00e0 nhi\u1ec1u n\u0103ng l\u01b0\u1ee3ng \u0111\u1ec3 s\u00e1ng t\u1ea1o nh\u1eb1m t\u1ea1o th\u00eam d\u1ea5u \u1ea5n c\u00e1 nh\u00e2n cho kh\u00e1ch \u0111\u1ebfn v\u00e0 \u1edf l\u1ea1i.<\/li>\n
                      • Cho ph\u00e9p b\u1ea1n n\u1eafm b\u1eaft v\u00e0 ghi l\u1ea1i d\u1eef li\u1ec7u kh\u00e1ch m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c \u2013 mang l\u1ea1i cho b\u1ea1n s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ea7n thi\u1ebft v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li>\n
                      • Cho ph\u00e9p b\u1ea1n qu\u1ea3n l\u00fd c\u1ee7a b\u1ea1n t\u1eeb b\u1ea5t c\u1ee9 n\u01a1i n\u00e0o b\u1ea5t c\u1ee9 l\u00fac n\u00e0o \u2013 c\u00e2n b\u1eb1ng cu\u1ed9c s\u1ed1ng v\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng h\u01a1n.<\/li>\n
                      • Gi\u1ea3m thi\u1ec3u nguy c\u01a1 tr\u01b0\u1edbc qu\u00e1 nhi\u1ec1u v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 g\u00e2y phi\u1ec1n nhi\u1ec5u v\u00e0 b\u1ef1c b\u1ed9i kh\u00e1c.<\/li>\n
                      • Cho ph\u00e9p b\u1ea1n truy c\u1eadp v\u00e0o d\u1eef li\u1ec7u v\u00e0 b\u00e1o c\u00e1o \u2013 m\u00e0 c\u00f3 ngh\u0129a l\u00e0 quy\u1ebft \u0111\u1ecbnh kinh doanh t\u1ed1t h\u01a1n (v\u00e0 t\u0103ng doanh thu).<\/li>\n
                      • Cho ph\u00e9p t\u00edch h\u1ee3p v\u1edbi ng\u01b0\u1eddi qu\u1ea3n l\u00fd k\u00eanh v\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn \u2013 \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 qu\u1ea3ng c\u00e1o v\u00e0 n\u1eafm b\u1eaft l\u01b0\u1ee3t \u0111\u1eb7t ph\u00f2ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n
                      • L\u01b0u gi\u1eef d\u1eef li\u1ec7u v\u00e0 h\u1ec7 th\u1ed1ng c\u1ee7a b\u1ea1n tr\u00ean \u0111\u00e1m m\u00e2y \u2013 t\u0103ng th\u00eam t\u00ednh b\u1ea3o m\u1eadt cho d\u1eef li\u1ec7u v\u00e0 h\u1ec7 th\u1ed1ng c\u1ee7a b\u1ea1n.<\/li>\n<\/ul>\n
                        \"Otavn
                        Otavn Ota Viet Nam Website 10 Meo De Cai Thien Hoat Dong Bo Phan Le Tan Khach San 3<\/figcaption><\/figure>\n

                        H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/h3>\n

                        N\u1ebfu b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng th\u1ef1c hi\u1ec7n b\u01b0\u1edbc ti\u1ebfp theo, xin ch\u00fac m\u1eebng. B\u1ea1n s\u1ebd nh\u00ecn th\u1ea5y b\u01b0\u1edbc nh\u1ea3y v\u1ecdt trong ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n l\u00fd,\u00a0ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c cho l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong> c\u1ee7a m\u00ecnh: thu\u1eadn ti\u1ec7n h\u01a1n, hi\u1ec7u qu\u1ea3 v\u00e0 linh ho\u1ea1t.<\/p>\n

                        Khi quy\u1ebft \u0111\u1ecbnh ch\u1ecdn h\u1ec7 th\u1ed1ng n\u00e0o, h\u00e3y ngh\u0129 v\u1ec1 nh\u1eefng th\u00e1ch th\u1ee9c ch\u00ednh c\u1ee7a b\u1ea1n v\u00e0 sau \u0111\u00f3 t\u1ef1 h\u1ecfi b\u1ea3n th\u00e2n nh\u1eefng c\u00e2u h\u1ecfi sau:<\/em><\/p>\n

                          \n
                        • H\u1ec7 th\u1ed1ng s\u1ebd gi\u00fap g\u00ec cho nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n?<\/li>\n
                        • H\u1ec7 th\u1ed1ng s\u1ebd cung c\u1ea5p nh\u1eefng t\u00ednh n\u0103ng kh\u00e1c m\u00e0 b\u1ea1n c\u1ea7n v\u00e0 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u1edbi ph\u1ea7n m\u1ec1m hi\u1ec7n c\u00f3?<\/li>\n
                        • Gi\u00e1 so v\u1edbi c\u00e1c l\u1ef1a ch\u1ecdn kh\u00e1c nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n
                        • B\u1ea1n c\u00f3 th\u1ec3 thanh to\u00e1n t\u1eebng th\u00e1ng hay b\u1ea1n b\u1eaft bu\u1ed9c ph\u1ea3i k\u00fd h\u1ee3p \u0111\u1ed3ng kh\u00f3a?<\/li>\n
                        • B\u1ea1n \u0111\u00e3 xem c\u00e1c \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn cho s\u1ea3n ph\u1ea9m ch\u01b0a? C\u00f3 b\u1ea5t k\u1ef3 ch\u1ee7 \u0111\u1ec1 quen thu\u1ed9c n\u00e0o kh\u00f4ng?<\/li>\n
                        • C\u00f3 s\u1eb5n b\u1ea3n d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed<\/strong> kh\u00f4ng?<\/li>\n
                        • B\u1ea1n c\u00f3 c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u1edbi \u201cgiao di\u1ec7n\u201d c\u1ee7a ph\u1ea7n m\u1ec1m kh\u00f4ng?<\/li>\n
                        • Lo\u1ea1i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00e0o c\u00f3 s\u1eb5n? C\u00f3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o kh\u00f4ng?<\/li>\n<\/ul>\n
                          \n
                          \n

                          C\u00c1C B\u00c0I VI\u1ebeT LI\u00caN QUAN<\/strong><\/strong><\/p>\n

                            \n
                          • \n
                              \n
                            • <\/i> T\u00ednh n\u0103ng Qu\u1ea3n L\u00fd B\u00e1n H\u00e0ng (POS) tr\u00ean ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n PMS<\/li>\n
                            • <\/i> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u1ecdn ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t?<\/li>\n
                            • <\/i> 5 v\u1ea5n \u0111\u1ec1 kh\u00e1ch s\u1ea1n c\u1ea7n nh\u1eadn bi\u1ebft \u0111\u1ec3 thay \u0111\u1ed5i ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n PMS<\/li>\n
                            • <\/i> Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng (CRM) cho kh\u00e1ch s\u1ea1n<\/li>\n
                            • <\/i> Gi\u1ea3i ph\u00e1p chuy\u1ec3n \u0111\u1ed5i s\u1ed1 qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n cho giai \u0111o\u1ea1n ph\u1ee5c h\u1ed3i<\/li>\n
                            • <\/i> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh thu kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t sau d\u1ecbch Covid-19<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
                              \n
                                \n
                              • <\/i> L\u00e0m th\u1ebf n\u00e0o c\u00e1c kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 theo k\u1ecbp nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch<\/li>\n
                              • <\/i> Ch\u0103m s\u00f3c v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi du kh\u00e1ch sau giai \u0111o\u1ea1n l\u01b0u tr\u00fa \u0111\u1ec3 thu h\u00fat \u0111\u1eb7t ph\u00f2ng tr\u1edf l\u1ea1i<\/li>\n
                              • <\/i> H\u01b0\u1edbng d\u1eabn x\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng trong kh\u00e1ch s\u1ea1n<\/li>\n
                              • <\/i> T\u00ecm hi\u1ec3u v\u1ec1 qu\u1ea3n l\u00fd doanh thu kh\u00e1ch s\u1ea1n v\u00e0 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c hay nh\u1ea5t<\/li>\n
                              • <\/i> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 xung \u0111\u1ed9t c\u1ee7a kh\u00e1ch t\u1ea1i kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n?<\/li>\n
                              • <\/i> Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n d\u00e0nh cho kh\u00e1ch s\u1ea1n nh\u1ecf: L\u1ef1a ch\u1ecdn t\u1ed1i \u01b0u cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                                C\u00f3 nhi\u1ec1u th\u00e1ch th\u1ee9c v\u00e0 th\u1ea5t b\u1ea1i trong kinh doanh kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n xung quanh v\u1ea5n \u0111\u1ec1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n? V\u1edbi \u0111\u1eb7t ph\u00f2ng, nh\u1eadn ph\u00f2ng, tr\u1ea3 ph\u00f2ng, thu chi, d\u1ecdn ph\u00f2ng v\u00e0 h\u01a1n th\u1ebf n\u1eefa \u0111\u1ec3 qu\u1ea3n l\u00fd, kh\u00f4ng c\u00f3 g\u00ec ng\u1ea1c nhi\u00ean khi c\u00e1c c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n c\u00f3 […]<\/p>\n","protected":false},"author":1,"featured_media":403867,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"topbottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"0","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"3","zoom_button_in_step":"5","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"0","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"173","hide":""},"footnotes":""},"categories":[172,173],"tags":[],"class_list":["post-397009","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-quan-ly-van-hanh-du-lich"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=397009"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397009\/revisions"}],"predecessor-version":[{"id":403871,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/397009\/revisions\/403871"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/403867"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=397009"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=397009"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=397009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}