{"id":396419,"date":"2023-12-08T03:52:51","date_gmt":"2023-12-08T03:52:51","guid":{"rendered":"https:\/\/otavietnam.com\/?p=396419"},"modified":"2023-12-08T03:52:51","modified_gmt":"2023-12-08T03:52:51","slug":"chinh-phuc-khach-hang-bang-diem-cham-thuong-hieu","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/chinh-phuc-khach-hang-bang-diem-cham-thuong-hieu\/","title":{"rendered":"Chinh ph\u1ee5c kh\u00e1ch h\u00e0ng b\u1eb1ng \u0111i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u"},"content":{"rendered":"
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\u0110i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c xem l\u00e0 b\u1ea5t k\u1ef3 t\u01b0\u01a1ng t\u00e1c ho\u1eb7c giao ti\u1ebfp n\u00e0o \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. C\u00e1c th\u01b0\u01a1ng hi\u1ec7u th\u01b0\u1eddng x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng \u0111i\u1ec3m ch\u1ea1m \u0111\u1ec3 thu h\u00fat v\u00e0 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t nh\u1ea5t. <\/span><\/p>\n

X\u00e1c \u0111\u1ecbnh v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c \u0111i\u1ec3m ch\u1ea1m hi\u1ec7n c\u00f3<\/h3>\n

\u0110\u1ec3 b\u1eaft \u0111\u1ea7u, c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u hi\u1ec7n c\u00f3. \u0110i\u1ec1u n\u00e0y c\u1ea7n s\u1ef1 nghi\u00ean c\u1ee9u k\u1ef9 v\u1ec1 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng, \u0111\u1ea7u t\u01b0 cho qu\u1ea3n tr\u1ecb v\u00e0 ki\u1ec3m so\u00e1t h\u00ecnh th\u1ee9c t\u01b0\u01a1ng t\u00e1c gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

Khi \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u, doanh nghi\u1ec7p c\u1ea7n \u0111\u1eb7t c\u00e1c c\u00e2u h\u1ecfi nh\u01b0: \u1ea4n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean khi t\u00f4i \u0111i qua m\u1ed7i \u0111i\u1ec3m ch\u1ea1m l\u00e0 g\u00ec? N\u00f3 c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c th\u01b0\u01a1ng hi\u1ec7u v\u00e0 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a t\u00f4i kh\u00f4ng? Ch\u00fang c\u00f3 kh\u00e1c v\u1edbi \u0111i\u1ec3m ch\u1ea1m c\u1ee7a \u0111\u1ed1i th\u1ee7 kh\u00f4ng? N\u00f3 c\u00f3 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi kh\u00f4ng? N\u00f3 c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i kh\u00f4ng? Kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a t\u00f4i sau khi t\u01b0\u01a1ng t\u00e1c v\u1edbi \u0111i\u1ec3m ch\u1ea1m n\u00e0y kh\u00f4ng?<\/p>\n

\"19633<\/p>\n

Trung th\u1ef1c v\u00e0 t\u1ea1o ra c\u00e1c \u1ea5n t\u01b0\u1ee3ng \u0111\u00fang v\u1edbi gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u t\u1ea1i c\u00e1c \u0111i\u1ec3m ch\u1ea1m m\u1edbi l\u00e0 ph\u01b0\u01a1ng th\u1ee9c t\u1ea1o k\u1ebft n\u1ed1i b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng.<\/em><\/p>\n

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Tr\u1ea3 l\u1eddi chu\u1ed7i c\u00e2u h\u1ecfi n\u00e0y s\u1ebd cho doanh nghi\u1ec7p d\u1eef li\u1ec7u \u0111\u1ec3 t\u1ea1o ra nh\u1eefng \u0111i\u1ec3m ch\u1ea1m m\u1edbi, \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng \u1edf nh\u1eefng \u0111i\u1ec3m c\u00f3 th\u1ec3 h\u1ecd s\u1ebd b\u1ea5t ng\u1edd nh\u1ea5t tr\u00ean h\u00e0nh tr\u00ecnh ti\u1ebfp x\u00fac v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. V\u00ed d\u1ee5, ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y b\u1ed9 s\u01b0u t\u1eadp c\u1ee7a m\u1ed9t nh\u00e3n h\u00e0ng th\u1eddi trang cho ph\u1ee5 n\u1eef tr\u00ean m\u1ed9t t\u1ea1p ch\u00ed \u1ea9m th\u1ef1c th\u00f4ng qua vi\u1ec7c t\u00e0i tr\u1ee3 trang ph\u1ee5c bi\u1ec3u di\u1ec5n t\u1ea1i m\u1ed9t s\u1ef1 ki\u1ec7n \u1ea9m th\u1ef1c n\u00e0o \u0111\u00f3.<\/p>\n

X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c chinh ph\u1ee5c kh\u00e1ch h\u00e0ng th\u00f4ng qua h\u1ec7 th\u1ed1ng \u0111i\u1ec3m ch\u1ea1m ch\u00ednh l\u00e0 l\u00e0m cho c\u00e1c \u0111i\u1ec3m ch\u1ea1m k\u1ebft n\u1ed1i v\u1edbi nhau \u0111\u1ec3 c\u00f9ng t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u, ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u1ec9 l\u00e0 s\u1ef1 gh\u00e9p n\u1ed1i nh\u1eefng ph\u1ea7n ri\u00eang l\u1ebb. M\u1ed9t chu\u1ed7i c\u00e0ng \u1ea5n t\u01b0\u1ee3ng v\u1ec1 gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c l\u1eb7p l\u1ea1i tr\u00ean h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap c\u1ea3i thi\u1ec7n v\u00e0 t\u1ea1o d\u1ef1ng nh\u1eadn th\u1ee9c v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u.<\/span><\/p><\/blockquote>\n

\u0110\u1ea7u t\u01b0 cho \u0111i\u1ec3m ch\u1ea1m tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1<\/h3>\n

\u0110\u1ec3 b\u1eaft k\u1ecbp xu h\u01b0\u1edbng, doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng khi th\u1ebf gi\u1edbi thay \u0111\u1ed5i, th\u01b0\u01a1ng hi\u1ec7u c\u0169ng s\u1ebd thay \u0111\u1ed5i. Th\u1ebf nh\u01b0ng, m\u1ed9t t\u1ea5m \u1ea3nh ch\u1ee5p b\u1ecb m\u1ea5t m\u1ed9t ph\u1ea7n logo nh\u00e3n h\u00e0ng tr\u00ean Instagram, m\u1ed9t status n\u00f3i x\u1ea5u kh\u00e1ch h\u00e0ng c\u1ee7a nh\u00e2n vi\u00ean tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, m\u1ed9t t\u1ea5m \u1ea3nh ch\u1ee5p m\u00f3n \u0103n c\u00f3 b\u00e0n tay b\u1ecb hoen m\u00e0u s\u01a1n m\u00f3ng tay… \u0111\u1ec1u c\u00f3 th\u1ec3 l\u00e0 “s\u00e1t th\u1ee7” theo chi\u1ec1u ng\u01b0\u1ee3c l\u1ea1i, ngh\u0129a l\u00e0 khi\u1ebfn cho th\u01b0\u01a1ng hi\u1ec7u th\u1ea5t b\u1ea1i tr\u00ean h\u00e0nh tr\u00ecnh chinh ph\u1ee5c kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, \u0111\u1ea7u t\u01b0 s\u00e1ng t\u1ea1o \u0111i\u1ec3m ch\u1ea1m tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1 \u0111\u1ed3ng th\u1eddi ph\u1ea3i \u0111i c\u00f9ng v\u1edbi s\u1ef1 ki\u1ec3m so\u00e1t ch\u1eb7t ch\u1ebd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

H\u00e3y h\u00ecnh dung khi nh\u1ea5p v\u00e0o trang web c\u1ee7a m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c \u0111\u1ecbnh v\u1ecb l\u00e0 cao c\u1ea5p, nh\u01b0ng kh\u00e1ch h\u00e0ng ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi m\u1ed9t giao di\u1ec7n trang ch\u1ee7 \u0111\u1ea7y m\u00e0u s\u1eafc, h\u00ecnh \u1ea3nh s\u1eb7c s\u1ee1, n\u1ed9i dung th\u00f4ng tin nhi\u1ec1u v\u00e0 r\u1ed1i, t\u1ed1c \u0111\u1ed9 t\u1ea3i trang r\u1ea5t ch\u1eadm. N\u1ebfu v\u1eady, kh\u00e1ch h\u00e0ng nh\u1ea5p v\u00e0o n\u00fat “quay l\u1ea1i” v\u1edbi t\u1ed1c \u0111\u1ed9 nhanh nh\u1ea5t c\u00f3 th\u1ec3, t\u1ee9c h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng s\u1ebd \u0111i \u0111\u1ebfn h\u1ed3i k\u1ebft ngay t\u1ea1i \u0111i\u1ec3m ch\u1ea1m \u0111\u1ea7u ti\u00ean l\u00e0 website doanh nghi\u1ec7p. \u0110i\u1ec3m ch\u1ea1m tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1 v\u00ec v\u1eady n\u00ean th\u00e2n thi\u1ec7n, d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 th\u1ef1c s\u1ef1 ch\u1ea1m t\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

\"19633<\/p>\n

Th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho h\u1ecd tr\u00ean c\u00e1c \u0111i\u1ec3m ch\u1ea1m.<\/em><\/p>\n

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\u0110\u1ec3 ch\u1ea1m t\u1edbi kh\u00e1ch h\u00e0ng, th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 h\u1ec7 th\u1ed1ng l\u1ecdc \u0111\u1ec3 l\u1eadp ra b\u1ea3n \u0111\u1ed3 \u0111i\u1ec3m ch\u1ea1m t\u1ed1t nh\u1ea5t v\u00e0 t\u1ea1o tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho h\u1ecd tr\u00ean c\u00e1c \u0111i\u1ec3m ch\u1ea1m \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn.<\/p>\n

Lu\u00f4n trung th\u1ef1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u<\/h3>\n

Kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p th\u01b0\u1eddng v\u00ec nh\u1eefng tr\u1ea3i nghi\u1ec7m v\u1edbi ch\u00ednh th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3 ch\u1ee9 kh\u00f4ng ph\u1ea3i nh\u1eefng g\u00ec nh\u00ecn th\u1ea5y tr\u00ean Internet, \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh hay t\u1ea1p ch\u00ed. D\u00f9 h\u1ecd c\u00f3 b\u1ecb h\u1ea5p d\u1eabn b\u1edfi c\u00e1c \u0111i\u1ec3m ch\u1ea1m tr\u00ean n\u1ec1n t\u1ea3ng s\u1ed1 hay \u0111i\u1ec3m ch\u1ea1m con ng\u01b0\u1eddi th\u1ef1c t\u1ebf, th\u00ec \u0111i\u1ec3m ch\u1ea1m cu\u1ed1i c\u00f9ng – s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd s\u1eed d\u1ee5ng, m\u1edbi l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh h\u00e0nh \u0111\u1ed9ng ti\u1ebfp theo v\u1edbi nh\u00e3n h\u00e0ng. Ng\u01b0\u1eddi ta kh\u00f4ng th\u1ec3 ti\u1ebfp t\u1ee5c quay l\u1ea1i qu\u00e1n \u0103n n\u1ebfu m\u00f3n \u0103n d\u1edf t\u1ec7, d\u00f9 \u0111\u00e3 b\u1ecb d\u1eabn d\u1eaft t\u1edbi t\u1eadn n\u01a1i b\u1eb1ng h\u00ecnh \u1ea3nh h\u1ea5p d\u1eabn v\u00e0 qu\u1ea3ng c\u00e1o v\u1ec1 ng\u01b0\u1eddi \u0111\u1ea7u b\u1ebfp n\u1ed5i ti\u1ebfng.<\/p>\n

Trung th\u1ef1c v\u00e0 t\u1ea1o ra c\u00e1c \u1ea5n t\u01b0\u1ee3ng \u0111\u00fang v\u1edbi gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u t\u1ea1i c\u00e1c \u0111i\u1ec3m ch\u1ea1m m\u1edbi l\u00e0 ph\u01b0\u01a1ng th\u1ee9c t\u1ea1o k\u1ebft n\u1ed1i b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

H\u1ecdc t\u1eeb c\u00e1c \u201c\u00f4ng l\u1edbn\u201d<\/h3>\n

Apple<\/strong> \u0111\u1eb7t m\u1ee5c ti\u00eau t\u1ea1o ra c\u00e1c \u0111i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u g\u00e2y \u0111\u01b0\u1ee3c ti\u1ebfng vang v\u1edbi kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u. B\u1ea5t k\u1ef3 c\u1eeda h\u00e0ng Apple n\u00e0o c\u0169ng l\u00e0 m\u1ed9t ph\u00f2ng tr\u01b0ng b\u00e0y t\u01b0\u01a1ng t\u00e1c nh\u01b0ng l\u1ea1i ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t “ph\u00f2ng kh\u00e1m” c\u00f4ng ngh\u1ec7 v\u1edbi nh\u00e2n vi\u00ean lu\u00f4n c\u00f3 m\u1eb7t, \u0111i b\u1ed9 d\u1ecdc c\u00e1c b\u0103ng gh\u1ebf v\u00e0 t\u00ecm c\u00e1ch gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng.<\/p>\n

Apple cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1ebfn v\u00e0 d\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd trong b\u1ea5t k\u1ef3 kho\u1ea3ng th\u1eddi gian n\u00e0o. \u0110i\u1ec1u n\u00e0y t\u1ea1o \u1ea5n t\u01b0\u1ee3ng r\u1eb1ng h\u1ecd c\u1edfi m\u1edf v\u00e0 trung th\u1ef1c v\u1edbi s\u1ea3n ph\u1ea9m l\u00e0m ra, v\u00e0 s\u1eb5n s\u00e0ng cho ph\u00e9p c\u00f4ng ch\u00fang \u0111\u1ebfn \u0111\u1ec3 t\u1ef1 ki\u1ec3m tra nh\u01b0ng kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5 ph\u1ea3i mua.<\/p>\n

Trung th\u1ef1c v\u00e0 t\u1ea1o ra c\u00e1c \u1ea5n t\u01b0\u1ee3ng \u0111\u00fang v\u1edbi gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u t\u1ea1i c\u00e1c \u0111i\u1ec3m ch\u1ea1m m\u1edbi l\u00e0 ph\u01b0\u01a1ng th\u1ee9c t\u1ea1o k\u1ebft n\u1ed1i b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

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Nike<\/strong> l\u00e0 th\u01b0\u01a1ng hi\u1ec7u h\u00e0ng \u0111\u1ea7u v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao cho kh\u00e1ch h\u00e0ng c\u00f9ng chi\u1ebfn l\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi c\u00f4ng ch\u00fang theo nh\u1eefng c\u00e1ch m\u1edbi v\u00e0 n\u0103ng \u0111\u1ed9ng. Nike t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua li\u00ean k\u1ebft v\u1edbi c\u00e1c t\u00ean tu\u1ed5i th\u1ec3 thao nh\u01b0 Michael Jordan, Tiger Woods, Cristiano Ronaldo…<\/p>\n

Tr\u00ean c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng, Nike t\u1ea1o ra c\u00e1c qu\u1ea3ng c\u00e1o l\u00f4i cu\u1ed1n v\u1edbi ng\u00e2n s\u00e1ch kh\u1ed5ng l\u1ed3 v\u00e0 khi\u1ebfn c\u00f4ng ch\u00fang nh\u1eadn ra h\u1ecd ngay trong gi\u00e2y \u0111\u1ea7u ti\u00ean. \u0110\u1ec3 k\u1ebft n\u1ed1i nhi\u1ec1u nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng, Nike lu\u00f4n trung th\u1ef1c v\u1edbi l\u1eddi n\u00f3i v\u00e0 h\u00e0nh \u0111\u1ed9ng \u1edf m\u1ecdi th\u1eddi \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

C\u00f2n Starbucks<\/strong> d\u01b0\u1eddng nh\u01b0 \u0111\u00e3 t\u00ecm th\u1ea5y ch\u00ednh m\u00ecnh trong tr\u00e1i tim c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi khi trung th\u00e0nh v\u00e0 nh\u1ea5t qu\u00e1n v\u1edbi tri\u1ebft l\u00fd kinh doanh. H\u1ecd t\u1ea1o ra kh\u00f4ng gian th\u1ee9 ba cho kh\u00e1ch h\u00e0ng v\u1edbi d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc. M\u1ecdi kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1eb1ng n\u1ee5 c\u01b0\u1eddi \u1ea5m \u00e1p, th\u00e2n thi\u1ec7n. T\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c vi\u1ebft l\u00ean c\u1ed1c, \u0111\u01b0\u1ee3c g\u1ecdi trong c\u1eeda h\u00e0ng. To\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m \u0111\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1o ra chu\u1ed7i \u0111i\u1ec3m ch\u1ea1m ri\u00eang c\u1ee7a Starbucks t\u1ea1i \u0111i\u1ec3m b\u00e1n.<\/p>\n

Tr\u1ea3i nghi\u1ec7m c\u00f2n \u0111\u01b0\u1ee3c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng th\u00f4ng qua thi\u1ebft k\u1ebf. S\u1ef1 tho\u1ea3i m\u00e1i v\u00e0 d\u1ec5 d\u00e0ng l\u00e0 c\u00e1c ti\u00eau ch\u00ed \u0111\u1ec3 Starbucks t\u1ea1o ra b\u1ea7u kh\u00f4ng kh\u00ed tho\u1ea3i m\u00e1i v\u00e0 quen thu\u1ed9c cho kh\u00e1ch h\u00e0ng. V\u00e0, \u0111i\u1ec1u n\u00e0y gi\u1ed1ng nhau \u1edf m\u1ecdi qu\u00e1n Starbucks tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi.<\/p>\n

Trong su\u1ed1t h\u00e0nh tr\u00ecnh tr\u01b0\u1edbc, trong v\u00e0 sau khi mua h\u00e0ng, Starbucks lu\u00f4n x\u00e2y d\u1ef1ng m\u1ed9t quy chu\u1ea9n d\u1ecbch v\u1ee5 khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng. Kh\u00f4ng ch\u1ec9 c\u00f3 v\u1eady, kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi Starbucks c\u00f2n \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1 v\u1edbi th\u1ebb kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft. H\u1ecd s\u1eb5n s\u00e0ng th\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

C\u00e1c th\u01b0\u01a1ng hi\u1ec7u l\u1edbn \u0111\u00e3 lu\u00f4n \u0111\u1ea7u t\u01b0 cho \u0111i\u1ec3m ch\u1ea1m \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o v\u00e0 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m x\u00e1c th\u1ef1c v\u1ec1 gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

<\/div>\n

V\u0103n To\u00e0n<\/strong>
\nNgu\u1ed3n Doanh Nh\u00e2n S\u00e0i G\u00f2n<\/i><\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u0110i\u1ec3m ch\u1ea1m th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c xem l\u00e0 b\u1ea5t k\u1ef3 t\u01b0\u01a1ng t\u00e1c ho\u1eb7c giao ti\u1ebfp n\u00e0o \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. C\u00e1c th\u01b0\u01a1ng hi\u1ec7u th\u01b0\u1eddng x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng \u0111i\u1ec3m ch\u1ea1m \u0111\u1ec3 thu h\u00fat v\u00e0 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t nh\u1ea5t. X\u00e1c \u0111\u1ecbnh v\u00e0 […]<\/p>\n","protected":false},"author":1,"featured_media":396420,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"bottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"0","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"3","zoom_button_in_step":"5","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"1","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"","hide":""},"footnotes":""},"categories":[170],"tags":[],"class_list":["post-396419","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-xay-dung-thuong-hieu"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/396419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=396419"}],"version-history":[{"count":1,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/396419\/revisions"}],"predecessor-version":[{"id":396433,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/396419\/revisions\/396433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/396420"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=396419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=396419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=396419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}