{"id":395495,"date":"2023-11-14T02:49:01","date_gmt":"2023-11-14T02:49:01","guid":{"rendered":"https:\/\/otavietnam.com\/?p=395495"},"modified":"2023-12-01T13:47:05","modified_gmt":"2023-12-01T13:47:05","slug":"check-in-la-co-hoi-de-tao-ra-nhung-an-tuong-khong-the-quen","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/check-in-la-co-hoi-de-tao-ra-nhung-an-tuong-khong-the-quen\/","title":{"rendered":"Check-in l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ea1o ra nh\u1eefng \u1ea5n t\u01b0\u1ee3ng kh\u00f4ng th\u1ec3 qu\u00ean"},"content":{"rendered":"

B\u1ea1n \u0111\u00e3 tr\u1ea3i qua tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t t\u1ea1i kh\u00e1ch s\u1ea1n n\u00e0o? L\u00e0 khi b\u1ea1n \u0111\u1eb7t ch\u00e2n v\u00e0o kh\u00e1ch s\u1ea1n<\/strong><\/a>, th\u01b0\u1edfng th\u1ee9c b\u1eefa s\u00e1ng b\u00ean h\u1ed3 b\u01a1i, hay khi nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n gi\u00fap b\u1ea1n s\u1eafp x\u1ebfp b\u1eefa t\u1ed1i d\u01b0\u1edbi \u00e1nh n\u1ebfn trong nh\u1eefng d\u1ecbp quan tr\u1ecdng? Check-in<\/strong> kh\u00f4ng ch\u1ec9 l\u00e0 giao d\u1ecbch v\u1eadt l\u00fd \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng, m\u00e0 c\u00f2n l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ea1o ra nh\u1eefng \u1ea5n t\u01b0\u1ee3ng kh\u00f4ng th\u1ec3 qu\u00ean<\/strong>.<\/p>\n

Steve Jobs \u0111\u00e3 l\u00e0m \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 khi s\u00e1ng t\u1ea1o ra Apple. \u00d4ng \u0111\u1eb7t c\u00e2u h\u1ecfi v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t m\u00e0 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh t\u1eebng tr\u1ea3i qua. C\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00e1ch s\u1ea1n, qu\u00e1n c\u00e0 ph\u00ea, v\u00e0 nh\u00e0 h\u00e0ng. T\u1eeb \u0111\u00f3, Apple tr\u1edf th\u00e0nh bi\u1ec3u t\u01b0\u1ee3ng v\u1ec1 v\u0103n h\u00f3a d\u1ecbch v\u1ee5 v\u00e0 ti\u1ebfp t\u1ee5c \u0111\u1ed5i m\u1edbi. Ch\u1ee7 kh\u00e1ch s\u1ea1n c\u0169ng c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm l\u1ee3i nhu\u1eadn t\u1eeb nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y b\u1eb1ng c\u00e1ch th\u1eed nghi\u1ec7m m\u00f4 h\u00ecnh v\u00e0 kh\u00e1m ph\u00e1 kh\u1ea3 n\u0103ng m\u1edbi.<\/p>\n

T\u1ea5t c\u1ea3 b\u1eaft \u0111\u1ea7u khi kh\u00e1ch h\u00e0ng m\u1edf c\u1eeda v\u00e0 b\u01b0\u1edbc v\u00e0o h\u00e0nh lang c\u1ee7a kh\u00e1ch s\u1ea1n.<\/h2>\n

V\u0103n h\u00f3a d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng ho\u1eb7c th\u1ea5t b\u1ea1i c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. Trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n, th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng b\u01b0\u1edbc v\u00e0o l\u00e0 l\u00fac qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi \u00e1p l\u1ef1c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, v\u1edbi s\u1ef1 bi\u1ebfn \u0111\u1ed5i li\u00ean t\u1ee5c trong ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1ch s\u1ea1n, v\u1edbi l\u00e3i su\u1ea5t, \u0111\u1eb7t ph\u00f2ng tr\u1ef1c tuy\u1ebfn v\u00e0 nh\u1ecbp s\u1ed1ng hi\u1ec7n \u0111\u1ea1i, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t?<\/p>\n

Lo\u1ea1i b\u1ecf qu\u1ea7y l\u1ec5 t\u00e2n<\/h2>\n

H\u00e3y n\u00f3i v\u1ec1 “truy\u1ec1n th\u1ed1ng” v\u00e0 c\u00e1ch thay \u0111\u1ed5i n\u00f3. Qu\u1ea7y l\u1ec5 t\u00e2n<\/strong><\/a> trong kh\u00e1ch s\u1ea1n th\u01b0\u1eddng l\u00e0 m\u1ed9t b\u00e0n l\u1edbn, m\u00e1y t\u00ednh c\u1ed3ng k\u1ec1nh v\u00e0 t\u1ee7 ch\u00eca kh\u00f3a. H\u1ec7 th\u1ed1ng n\u00e0y kh\u00f4ng ch\u1ec9 l\u1ed7i th\u1eddi m\u00e0 c\u00f2n kh\u00f4ng thu h\u00fat kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean. V\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n (PMS) nh\u01b0 c\u1ee7a ch\u00fang t\u00f4i, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng t\u1eeb ph\u00eda tr\u01b0\u1edbc, ho\u00e0n t\u1ea5t \u0111\u0103ng k\u00fd ch\u1ec9 trong v\u00e0i ph\u00fat v\u1edbi m\u1ed9t chi\u1ebfc tablet.<\/p>\n

B\u1ecf \u0111i qu\u1ea7y l\u1ec5 t\u00e2n l\u00e0 c\u00e1ch t\u1ed1t \u0111\u1ec3 b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng. N\u1ebfu b\u1ea1n bi\u1ebft \u0111\u1ebfn m\u1ed9t c\u1eb7p \u0111\u00f4i k\u1ef7 ni\u1ec7m, b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m cho k\u1ef3 ngh\u1ec9 c\u1ee7a h\u1ecd tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t h\u01a1n. Ch\u1ee7 kh\u00e1ch s\u1ea1n<\/strong> th\u01b0\u1eddng \u0111\u00e1nh gi\u00e1 th\u1ea5p t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, nh\u01b0ng b\u1ea1n s\u1ebd ng\u1ea1c nhi\u00ean v\u1edbi nh\u1eefng th\u00f4ng tin v\u00e0 \u00fd t\u01b0\u1edfng m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 kh\u00e1m ph\u00e1 \u0111\u1ec3 n\u00e2ng cao v\u0103n h\u00f3a d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh th\u00f4ng qua vi\u1ec7c thay \u0111\u1ed5i qu\u1ea7y \u0111\u0103ng k\u00fd.<\/p>\n

Kh\u00e1ch s\u1ea1n hi\u1ec3u bi\u1ebft v\u1ec1 c\u00f4ng ngh\u1ec7<\/h2>\n

Xem x\u00e9t th\u1ebf h\u1ec7 Millennial, trong \u0111\u00f3 c\u00f4ng ngh\u1ec7 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng. M\u1ed9t s\u1ed1 chu\u1ed7i kh\u00e1ch s\u1ea1n \u0111\u00e3 \u00e1p d\u1ee5ng check-in<\/strong><\/a> qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 tr\u1ef1c tuy\u1ebfn th\u00f4ng qua \u1ee9ng d\u1ee5ng, nh\u01b0ng \u00edt kh\u00e1ch s\u1ea1n nh\u1ecf v\u00e0 trung b\u00ecnh s\u1eed d\u1ee5ng. M\u1ed9t c\u00e1ch ph\u1ed5 bi\u1ebfn l\u00e0 c\u00f3 \u0111\u1ed9i ng\u0169 truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i t\u00edch c\u1ef1c \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng c\u00e1c c\u00e2u h\u1ecfi v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 ti\u1ebft ki\u1ec7m th\u1eddi gian m\u00e0 c\u00f2n t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

D\u00e0nh th\u1eddi gian \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n

V\u00e0 n\u1ebfu b\u1ea1n g\u1eedi th\u00f4ng tin quan tr\u1ecdng nh\u01b0 m\u1eadt kh\u1ea9u wifi, gi\u1edd \u0103n s\u00e1ng, th\u1eddi gian tr\u1ea3 ph\u00f2ng, d\u1ecbch v\u1ee5 \u0111\u01b0a \u0111\u00f3n s\u00e2n bay qua email tr\u01b0\u1edbc v\u00e0 sau khi kh\u00e1ch h\u00e0ng check-in? \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u00f4ng tin quan tr\u1ecdng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a h\u1ecd v\u00e0 trong t\u00e2m tr\u00ed, \u0111\u1ed3ng th\u1eddi t\u1ea1o th\u00eam th\u1eddi gian \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u00e0 gi\u1edbi thi\u1ec7u v\u0103n h\u00f3a d\u1ecbch v\u1ee5. C\u00f3 nhi\u1ec1u n\u1ec1n t\u1ea3ng v\u00e0 d\u1ecbch v\u1ee5 s\u00e1ng t\u1ea1o h\u1ed7 tr\u1ee3 \u00fd t\u01b0\u1edfng n\u00e0y, nh\u01b0 Guestfolio.\u00a0H\u1ea7u h\u1ebft ch\u1ee7 kh\u00e1ch s\u1ea1n bi\u1ebft r\u1eb1ng m\u1ed7i kh\u00e1ch h\u00e0ng l\u00e0 duy nh\u1ea5t, v\u1edbi nh\u1eefng nhu c\u1ea7u ri\u00eang bi\u1ec7t. B\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch chung c\u1ee7a chuy\u1ebfn \u0111i trong qu\u00e1 tr\u00ecnh check-in, qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 nh\u01b0 Google Maps<\/strong> \u0111\u1ec3 g\u1ee3i \u00fd nh\u1eefng \u0111\u1ecba \u0111i\u1ec3m \u0111\u1eb9p \u1edf Roma, b\u1ea3o t\u00e0ng xung quanh t\u00f2a nh\u00e0 Shard \u1edf London, ho\u1eb7c m\u1ed9t phi\u1ebfu gi\u1ea3m gi\u00e1 cho m\u1ed9t b\u1eefa t\u1ed1i trong m\u1ed9t nh\u00e0 h\u00e0ng \u0111\u1ecba ph\u01b0\u01a1ng, nh\u1eefng chi ti\u1ebft nh\u1ecf n\u00e0y c\u00f3 th\u1ec3 l\u00e0m n\u1ed5i b\u1eadt v\u0103n h\u00f3a d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Check-in kh\u00f4ng ch\u1ec9 l\u00e0 giao d\u1ecbch v\u1eadt l\u00fd \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng, m\u00e0 c\u00f2n l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ea1o ra nh\u1eefng \u1ea5n t\u01b0\u1ee3ng kh\u00f4ng th\u1ec3 qu\u00ean.<\/p>\n","protected":false},"excerpt":{"rendered":"

B\u1ea1n \u0111\u00e3 tr\u1ea3i qua tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t t\u1ea1i kh\u00e1ch s\u1ea1n n\u00e0o? L\u00e0 khi b\u1ea1n \u0111\u1eb7t ch\u00e2n v\u00e0o kh\u00e1ch s\u1ea1n, th\u01b0\u1edfng th\u1ee9c b\u1eefa s\u00e1ng b\u00ean h\u1ed3 b\u01a1i, hay khi nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n gi\u00fap b\u1ea1n s\u1eafp x\u1ebfp b\u1eefa t\u1ed1i d\u01b0\u1edbi \u00e1nh n\u1ebfn trong nh\u1eefng d\u1ecbp quan tr\u1ecdng? Check-in kh\u00f4ng ch\u1ec9 l\u00e0 giao d\u1ecbch […]<\/p>\n","protected":false},"author":1,"featured_media":395496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[172,109],"tags":[119,121,120,118],"class_list":["post-395495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-nghiep-vu-nghe-khach-san","tag-check-in","tag-chu-khach-san","tag-google-maps","tag-le-tan"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=395495"}],"version-history":[{"count":3,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395495\/revisions"}],"predecessor-version":[{"id":395544,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395495\/revisions\/395544"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/395496"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=395495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=395495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=395495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}