{"id":395493,"date":"2023-11-14T02:59:45","date_gmt":"2023-11-14T02:59:45","guid":{"rendered":"https:\/\/otavietnam.com\/?p=395493"},"modified":"2023-12-01T13:47:04","modified_gmt":"2023-12-01T13:47:04","slug":"5-ky-nang-giao-tiep-cuc-ky-quan-trong-trong-nganh-kinh-doanh-luu-tru-du-lich","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/5-ky-nang-giao-tiep-cuc-ky-quan-trong-trong-nganh-kinh-doanh-luu-tru-du-lich\/","title":{"rendered":"5 K\u1ef9 n\u0103ng giao ti\u1ebfp c\u1ef1c k\u1ef3 quan tr\u1ecdng trong ng\u00e0nh kinh doanh l\u01b0u tr\u00fa\/ du l\u1ecbch"},"content":{"rendered":"<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\">\n<div class=\"breadcrumbs\">\n<p>Trong ng\u00e0nh kinh doanh kh\u00e1ch s\u1ea1n, <a href=\"https:\/\/otavietnam.com\/tag\/ky-nang-giao-tiep\/\"><strong>k\u1ef9 n\u0103ng giao ti\u1ebfp<\/strong><\/a> kh\u00f4ng ch\u1ec9 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng m\u00e0 c\u00f2n l\u00e0 tr\u1ee5 c\u1ed9t x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i l\u1ec5 t\u00e2n, nh\u1eefng ng\u01b0\u1eddi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, c\u1ea7n trang b\u1ecb cho m\u00ecnh nh\u1eefng k\u1ef9 n\u0103ng \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u00e1ng nh\u1edb v\u00e0 t\u00edch c\u1ef1c. T\u1eeb ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 t\u1edbi kh\u1ea3 n\u0103ng chu\u1ea9n b\u1ecb tr\u01b0\u1edbc c\u00e2u chuy\u1ec7n, t\u1eeb s\u1ef1 th\u00e2n thi\u1ec7n qua c\u1eed ch\u1ec9 v\u00e0 n\u1ee5 c\u01b0\u1eddi \u0111\u1ebfn kh\u1ea3 n\u0103ng l\u1eafng nghe v\u00e0 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac, m\u1ed7i k\u1ef9 n\u0103ng \u0111\u1ec1u \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0 h\u00ecnh \u1ea3nh t\u00edch c\u1ef1c cho <a href=\"https:\/\/otavietnam.com\/tag\/khach-san\/\"><strong>kh\u00e1ch s\u1ea1n<\/strong><\/a>. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd \u0111\u00e0o s\u00e2u v\u00e0o nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y, gi\u00fap ng\u01b0\u1eddi l\u00e0m vi\u1ec7c trong ng\u00e0nh n\u00e0y n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng giao ti\u1ebfp c\u1ee7a m\u00ecnh v\u00e0 l\u00e0m t\u0103ng gi\u00e1 tr\u1ecb cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<ol>\n<li><strong>Ng\u00f4n ng\u1eef c\u01a1 th\u1ec3:<\/strong>\n<ul>\n<li>L\u00e0m ch\u1ee7 c\u1eed ch\u1ec9, bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t v\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 chung \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 th\u00e2n thi\u1ec7n.<\/li>\n<li>M\u1eb7c \u0111\u1eb9p, l\u1ecbch s\u1ef1, v\u00e0 duy\u00ean d\u00e1ng \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc c\u00e2u chuy\u1ec7n:<\/strong>\n<ul>\n<li>Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft v\u00e0 c\u00e2u h\u1ecfi \u0111\u1ec3 n\u1eafm b\u1eaft nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>Hi\u1ec3u r\u00f5 v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 ti\u1ec7n \u00edch c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p.<\/li>\n<\/ul>\n<\/li>\n<li><strong>C\u01b0\u1eddi v\u00e0 ch\u00e0o h\u1ecfi th\u00e2n thi\u1ec7n:<\/strong>\n<ul>\n<li>N\u1ee5 c\u01b0\u1eddi v\u00e0 l\u1eddi ch\u00e0o h\u1ecfi th\u00e2n thi\u1ec7n l\u00e0 ch\u00eca kh\u00f3a m\u1edf \u0111\u1ea7u cho m\u1ed9t giao ti\u1ebfp t\u00edch c\u1ef1c.<\/li>\n<li>T\u1ea1o ra m\u00f4i tr\u01b0\u1eddng tho\u1ea3i m\u00e1i v\u00e0 th\u00e2n thi\u1ec7n \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y ch\u00e0o \u0111\u00f3n v\u00e0 h\u1ea1nh ph\u00fac.<\/li>\n<\/ul>\n<\/li>\n<li><strong>L\u1eafng nghe kh\u00e1ch h\u00e0ng:<\/strong>\n<ul>\n<li>L\u1eafng nghe m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh v\u00e0 t\u1eadp trung v\u00e0o nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>H\u1ecfi v\u00e0 x\u00e1c nh\u1eadn th\u00f4ng tin \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec3u \u0111\u00fang v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u00fang y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<\/li>\n<li><strong>L\u00e0m ch\u1ee7 c\u1ea3m x\u00fac khi giao ti\u1ebfp:<\/strong>\n<ul>\n<li>Ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u00e1 nh\u00e2n \u0111\u1ec3 gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng.<\/li>\n<li>\u0110\u1ed1i x\u1eed v\u1edbi m\u1ecdi t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch b\u00ecnh t\u0129nh v\u00e0 linh ho\u1ea1t \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Nh\u1eefng k\u1ef9 n\u0103ng tr\u00ean kh\u00f4ng ch\u1ec9 gi\u00fap <a href=\"https:\/\/otavietnam.com\/tag\/le-tan\/\"><strong>l\u1ec5 t\u00e2n<\/strong><\/a> trong ng\u00e0nh kh\u00e1ch s\u1ea1n t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 uy t\u00edn cho kh\u00e1ch s\u1ea1n trong m\u1eaft kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Trong ng\u00e0nh kinh doanh kh\u00e1ch s\u1ea1n, k\u1ef9 n\u0103ng giao ti\u1ebfp kh\u00f4ng ch\u1ec9 l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng m\u00e0 c\u00f2n l\u00e0 tr\u1ee5 c\u1ed9t x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i l\u1ec5 t\u00e2n, nh\u1eefng ng\u01b0\u1eddi ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, c\u1ea7n trang b\u1ecb cho m\u00ecnh [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":395494,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[172,109],"tags":[63,122,118],"class_list":["post-395493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-nghiep-vu-nghe-khach-san","tag-khach-san","tag-ky-nang-giao-tiep","tag-le-tan"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=395493"}],"version-history":[{"count":3,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395493\/revisions"}],"predecessor-version":[{"id":395548,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395493\/revisions\/395548"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/395494"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=395493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=395493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=395493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}