{"id":395489,"date":"2023-11-14T03:17:33","date_gmt":"2023-11-14T03:17:33","guid":{"rendered":"https:\/\/otavietnam.com\/?p=395489"},"modified":"2023-12-01T13:47:04","modified_gmt":"2023-12-01T13:47:04","slug":"5-tinh-huong-nhan-vien-le-tan-khach-san-thuong-phai-doi-mat","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/5-tinh-huong-nhan-vien-le-tan-khach-san-thuong-phai-doi-mat\/","title":{"rendered":"5 t\u00ecnh hu\u1ed1ng nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n th\u01b0\u1eddng ph\u1ea3i \u0111\u1ed1i m\u1eb7t"},"content":{"rendered":"<div class=\"elementor-widget-container\"><\/div>\n<div class=\"elementor-widget-container\">\n<div class=\"breadcrumbs\">\n<p>T\u00ecnh hu\u1ed1ng th\u01b0\u1eddng g\u1eb7p c\u1ee7a <strong>nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong> th\u01b0\u1eddng \u0111\u00f2i h\u1ecfi s\u1ef1 nh\u1ea1y b\u00e9n, linh ho\u1ea1t, v\u00e0 tinh th\u1ea7n b\u00ecnh t\u0129nh \u0111\u1ec3 x\u1eed l\u00fd m\u1ecdi t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p. B\u1ed9 ph\u1eadn <a href=\"https:\/\/otavietnam.com\/tag\/le-tan\/\"><strong>l\u1ec5 t\u00e2n<\/strong><\/a> v\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n trong m\u1ed9t <a href=\"https:\/\/otavietnam.com\/tag\/khach-san\/\"><strong>kh\u00e1ch s\u1ea1n<\/strong><\/a> \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng, ch\u00fang l\u00e0 g\u01b0\u01a1ng m\u1eb7t \u0111\u1ea7u ti\u00ean m\u00e0 kh\u00e1ch h\u00e0ng ch\u1ea1m tr\u00e1n khi b\u01b0\u1edbc v\u00e0o kh\u00f4ng gian l\u01b0u tr\u00fa. Vai tr\u00f2 c\u1ee7a h\u1ecd kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n trong vi\u1ec7c ch\u00e0o \u0111\u00f3n v\u00e0 ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh check-in\/check-out m\u00e0 c\u00f2n m\u1edf r\u1ed9ng ra nhi\u1ec1u kh\u00eda c\u1ea1nh kh\u00e1c trong tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng ph\u1ed5 bi\u1ebfn m\u00e0 h\u1ecd c\u00f3 th\u1ec3 ph\u1ea3i \u0111\u1ed1i m\u1eb7t:<\/p>\n<p><strong>1. \u0110i\u1ec1u ph\u1ed1i ph\u00f2ng:<\/strong><\/p>\n<ul>\n<li><em>T\u00ecnh hu\u1ed1ng:<\/em> C\u00f9ng m\u1ed9t l\u00fac c\u00f3 \u0111o\u00e0n kh\u00e1ch tr\u1ea3 ph\u00f2ng mu\u1ed9n v\u00e0 \u0111o\u00e0n kh\u00e1ch m\u1edbi \u0111\u1ebfn.<\/li>\n<li><em>X\u1eed l\u00fd:<\/em> L\u1ec5 t\u00e2n c\u1ea7n ph\u1ea3i linh ho\u1ea1t s\u1eafp x\u1ebfp \u0111\u1ec3 gi\u1eef cho qu\u00e1 tr\u00ecnh check-in v\u00e0 check-out di\u1ec5n ra m\u01b0\u1ee3t m\u00e0, c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t cho \u0111o\u00e0n kh\u00e1ch tr\u1ea3 ph\u00f2ng mu\u1ed9n t\u1ea1m th\u1eddi s\u1eed d\u1ee5ng khu v\u1ef1c l\u1ec5 t\u00e2n ho\u1eb7c \u0111\u01b0a h\u1ecd \u0111\u1ebfn ph\u00f2ng ch\u1edd.<\/li>\n<\/ul>\n<p><strong>2. Kh\u00e1ch c\u00f3 y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t:<\/strong><\/p>\n<ul>\n<li><em>T\u00ecnh hu\u1ed1ng:<\/em> Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u ph\u00f2ng \u1edf g\u1ea7n thang m\u00e1y ho\u1eb7c c\u00f3 t\u1ea7m nh\u00ecn \u0111\u1eb9p.<\/li>\n<li><em>X\u1eed l\u00fd:<\/em> L\u1ec5 t\u00e2n c\u1ea7n l\u1eafng nghe kh\u00e1ch h\u00e0ng, ki\u1ec3m tra kh\u1ea3 n\u0103ng v\u00e0 cung c\u1ea5p l\u1eddi gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a h\u1ecd, c\u00f3 th\u1ec3 l\u00e0 c\u1eadp nh\u1eadt ph\u00f2ng ho\u1eb7c \u0111\u01b0a ra c\u00e1c ph\u01b0\u01a1ng \u00e1n kh\u00e1c.<\/li>\n<\/ul>\n<p><strong>3. T\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p:<\/strong><\/p>\n<ul>\n<li><em>T\u00ecnh hu\u1ed1ng:<\/em> \u0110o\u00e0n kh\u00e1ch g\u1eb7p s\u1ef1 c\u1ed1 v\u00e0 c\u1ea7n gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c.<\/li>\n<li><em>X\u1eed l\u00fd:<\/em> L\u1ec5 t\u00e2n c\u1ea7n ph\u1ea3i gi\u1eef b\u00ecnh t\u0129nh, li\u00ean l\u1ea1c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan nh\u01b0 nh\u00e0 h\u00e0ng, b\u1ea3o v\u1ec7, v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec3 nhanh ch\u00f3ng gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng v\u00e0 \u0111\u1ea3m b\u1ea3o tho\u1ea3 m\u00e3n kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><strong>4. Ki\u1ec3m so\u00e1t ph\u00f2ng tr\u1ed1ng:<\/strong><\/p>\n<ul>\n<li><em>T\u00ecnh hu\u1ed1ng:<\/em> C\u00f3 s\u1ef1 nh\u1ea7m l\u1eabn v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng tr\u1ed1ng v\u00e0 \u0111\u00e3 \u0111\u1eb7t.<\/li>\n<li><em>X\u1eed l\u00fd:<\/em> L\u1ec5 t\u00e2n c\u1ea7n x\u00e1c nh\u1eadn th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng, ki\u1ec3m tra s\u01a1 b\u1ed9 t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u1ed1ng, v\u00e0 li\u00ean l\u1ea1c ngay v\u1edbi b\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/li>\n<\/ul>\n<p><strong>5. Khi\u1ebfu n\u1ea1i t\u1eeb kh\u00e1ch h\u00e0ng:<\/strong><\/p>\n<ul>\n<li><em>T\u00ecnh hu\u1ed1ng:<\/em> Kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ho\u1eb7c c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c.<\/li>\n<li><em>X\u1eed l\u00fd:<\/em> L\u1ec5 t\u00e2n c\u1ea7n l\u1eafng nghe k\u1ef9, xin l\u1ed7i n\u1ebfu c\u00f3 l\u1ed7i, v\u00e0 t\u00ecm gi\u1ea3i ph\u00e1p \u0111\u1ec3 \u0111\u1ec1n b\u00f9 ho\u1eb7c c\u1ea3i thi\u1ec7n t\u00ecnh h\u00ecnh. L\u01b0u \u00fd ghi ch\u00e9p v\u00e0 b\u00e1o c\u00e1o \u0111\u1ec3 tr\u00e1nh t\u00e1i di\u1ec5n t\u00ecnh hu\u1ed1ng t\u01b0\u01a1ng t\u1ef1.<\/li>\n<\/ul>\n<\/div>\n<p>Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c v\u1eadn h\u00e0nh l\u01b0u tr\u00fa v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. C\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh nh\u01b0 Ch\u00e0o \u0111\u00f3n v\u00e0 T\u1ea1o \u1ea4n T\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng, h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n th\u00f4ng tin, qu\u1ea3n l\u00fd checkin checkout, duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn&#8230;<\/p>\n<p style=\"text-align: right;\"><strong>T\u1ed5ng h\u1ee3p:<\/strong> OTA Vi\u1ec7t Nam | <strong>Ngu\u1ed3n:<\/strong> Ngh\u1ec1 kh\u00e1ch s\u1ea1n<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>T\u00ecnh hu\u1ed1ng th\u01b0\u1eddng g\u1eb7p c\u1ee7a nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n th\u01b0\u1eddng \u0111\u00f2i h\u1ecfi s\u1ef1 nh\u1ea1y b\u00e9n, linh ho\u1ea1t, v\u00e0 tinh th\u1ea7n b\u00ecnh t\u0129nh \u0111\u1ec3 x\u1eed l\u00fd m\u1ecdi t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p. B\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n v\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n trong m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng, ch\u00fang l\u00e0 g\u01b0\u01a1ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":395490,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":{"subtitle":"","format":"standard","video":"","gallery":"","source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"1","single_blog_custom":"","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"1","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"0"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"109","hide":""},"footnotes":""},"categories":[172,109],"tags":[63,118],"class_list":["post-395489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-nghiep-vu-nghe-khach-san","tag-khach-san","tag-le-tan"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=395489"}],"version-history":[{"count":3,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395489\/revisions"}],"predecessor-version":[{"id":395862,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/395489\/revisions\/395862"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/395490"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=395489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=395489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=395489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}