{"id":394641,"date":"2023-09-27T02:04:16","date_gmt":"2023-09-27T02:04:16","guid":{"rendered":"https:\/\/otavietnam.com\/reservation-la-gi-nam-long-9-trang-thai-booking-reservation-can-biet\/"},"modified":"2023-12-01T13:45:57","modified_gmt":"2023-12-01T13:45:57","slug":"thuat-ngu-reservation-la-gi-cac-trang-thai-dat-phong","status":"publish","type":"post","link":"https:\/\/otavietnam.com\/blog\/thuat-ngu-reservation-la-gi-cac-trang-thai-dat-phong\/","title":{"rendered":"Thu\u1eadt ng\u1eef Reservation L\u00e0 G\u00ec? C\u00e1c tr\u1ea1ng th\u00e1i \u0111\u1eb7t ph\u00f2ng"},"content":{"rendered":"

Reservation l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn trong c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn. V\u1eady b\u1ea1n c\u00f3 bi\u1ebft thu\u1eadt ng\u1eef Reservation l\u00e0 g\u00ec<\/a><\/strong>? C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean Reservation l\u00e0 g\u00ec? Nh\u1eefng tr\u1ea1ng th\u00e1i booking trong \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n th\u01b0\u1eddng g\u1eb7p?<\/p>\n

B\u1ea1n c\u00f3 bi\u1ebft reservation l\u00e0 g\u00ec? C\u00f4ng vi\u1ec7c c\u1ee7a reservation l\u00e0 g\u00ec?<\/h2>\n

H\u1ea7u h\u1ebft c\u00e1c \u0111\u1eb7t ph\u00f2ng\/ booking c\u1ee7a kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c t\u1ea1o n\u00ean nh\u1edd b\u1ed9 ph\u1eadn reservation. Hi\u1ec3u reservation l\u00e0 g\u00ec – c\u00f4ng vi\u1ec7c c\u1ee7a reservation l\u00e0 g\u00ec s\u1ebd ph\u1ea7n n\u00e0o hi\u1ec3u \u0111\u01b0\u1ee3c vai tr\u00f2 quan tr\u1ecdng c\u1ee7a v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c n\u00e0y trong kinh doanh d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa.<\/p>\n

Reservation l\u00e0 g\u00ec?<\/h3>\n

Reservation l\u00e0 b\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng trong kh\u00e1ch s\u1ea1n; nh\u00e2n vi\u00ean b\u1ed9 ph\u1eadn n\u00e0y c\u00f3 nhi\u1ec7m v\u1ee5 h\u00e0ng ng\u00e0y ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1eb7t ph\u00f2ng t\u1eeb c\u00e1c ngu\u1ed3n kh\u00e1ch h\u00e0ng kh\u00e1c nhau, ki\u1ec3m tra s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng tr\u1ed1ng hi\u1ec7n c\u00f3 (c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng) trong kh\u00e1ch s\u1ea1n v\u00e0 ph\u1ed1i h\u1ee3p c\u00f9ng c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan th\u1ef1c hi\u1ec7n b\u1ed1 tr\u00ed, s\u1eafp x\u1ebfp ph\u00f2ng \u1edf theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch. \u1ede c\u00e1c c\u01a1 s\u1edf l\u01b0u tr\u00fa nh\u1ecf, b\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng c\u00f3 th\u1ec3 b\u1ecb b\u1ecf qua, \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean Sale ki\u00eam nhi\u1ec7m v\u00e0 ho\u1ea1t \u0111\u1ed9ng linh ho\u1ea1t h\u01a1n.\u00a0C\u00e1c \u0111\u1eb7t ph\u00f2ng t\u1eeb c\u00e1c ngu\u1ed3n tr\u1ef1c tuy\u1ebfn t\u1eeb c\u00e1c k\u00eanh OTA <\/strong>nh\u01b0 booking.com, Agoda, Expedia, Traveloka, Vntrip, Mytour…<\/strong>\u00a0c\u0169ng \u0111\u01b0\u1ee3c b\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng \u1edf c\u00e1c CSLT l\u1edbn x\u1eed l\u00fd. C\u00e1c Email \u0111\u1eb7t ph\u00f2ng \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u1ed5 v\u00e0o h\u00f2m Email c\u1ee7a b\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng.<\/p>\n

Nh\u1eefng tr\u1ea1ng th\u00e1i c\u1ee7a c\u00e1c \u0111\u1eb7t ph\u00f2ng trong \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n (Booking status)<\/h3>\n

H\u1ea7u h\u1ebft m\u1ecdi kh\u00e1ch s\u1ea1n hi\u1ec7n nay \u0111\u1ec1u \u00e1p d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n \u0111\u1ec3 qu\u1ea3n l\u00fd booking trong kh\u00e1ch s\u1ea1n. Khi c\u00f3 kh\u00e1ch thu\u00ea m\u1edbi, kh\u00e1ch c\u0169 tr\u1ea3 ph\u00f2ng, kh\u00e1ch \u0111\u1ed5i ph\u00f2ng hay kh\u00e1ch \u0111\u1eb7t ph\u00f2ng nh\u01b0ng h\u1ee7y,\u2026 h\u1ec7 th\u1ed1ng s\u1ebd c\u1eadp nh\u1eadp v\u00e0 hi\u1ec3n th\u1ecb tr\u1ea1ng th\u00e1i booking m\u1edbi gi\u00fap Reservation d\u1ec5 d\u00e0ng ti\u1ebfp nh\u1eadn th\u00f4ng tin ph\u00f2ng v\u00e0 ph\u1ea3n h\u1ed3i ngay v\u1edbi kh\u00e1ch, ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Ch\u00fang t\u00f4i\u00a0xin chia s\u1ebb 9 tr\u1ea1ng th\u00e1i booking trong \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n v\u00e0 \u00fd ngh\u0129a c\u1ee7a ch\u00fang tr\u00ean ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 b\u1ea1n tham kh\u1ea3o:<\/p>\n

Confirmed<\/strong> – \u0110\u1eb7t ph\u00f2ng \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn tr\u01b0\u1edbc khi kh\u00e1ch \u0111\u1ebfn.
\nOperational<\/strong> – \u0110\u1eb7t ph\u00f2ng\u00a0\u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn v\u00e0 kh\u00e1ch \u0111ang l\u01b0u tr\u00fa trong kh\u00e1ch s\u1ea1n.
\nCompleted<\/strong> – \u0110\u1eb7t ph\u00f2ng \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn, sau khi kh\u00e1ch \u0111\u00e3 check-out.
\nCancelled<\/strong> – \u0110\u1eb7t ph\u00f2ng \u0111\u00e3 b\u1ecb h\u1ee7y.
\nCancelled With Penalty<\/strong> – \u0110\u1eb7t ph\u00f2ng \u0111\u00e3 b\u1ecb h\u1ee7y, v\u00e0 kh\u00e1ch\u00a0b\u1ecb ph\u1ea1t theo ch\u00ednh s\u00e1ch \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n.
\nNo Show<\/strong> – Kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t ph\u00f2ng nh\u01b0ng kh\u00f4ng \u0111\u1ebfn nh\u1eadn ph\u00f2ng.
\nNo Show With Penalty<\/strong> – Kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t ph\u00f2ng nh\u01b0ng kh\u00f4ng \u0111\u1ebfn nh\u1eadn ph\u00f2ng, kh\u00e1ch b\u1ecb ph\u1ea1t theo ch\u00ednh s\u00e1ch \u0111\u1eb7t ph\u00f2ng c\u1ee7a kh\u00e1ch s\u1ea1n.
\nOn Request<\/strong> – Nh\u1eadn \u0111\u1eb7t ph\u00f2ng nh\u01b0ng kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f2n ph\u00f2ng tr\u1ed1ng v\u00e0o th\u1eddi \u0111i\u1ec3m nh\u1eadn ph\u00f2ng.
\nUnsuccessful<\/strong> – \u0110\u1eb7t ph\u00f2ng chuy\u1ec3n sang tr\u1ea1ng th\u00e1i n\u00e0y khi n\u00f3 v\u01b0\u1ee3t qua kho\u1ea3ng th\u1eddi gian check-in v\u00e0 check-out.\u200b<\/p>\n

\"reservation
Reservation La Gi 2<\/figcaption><\/figure>\n

Nh\u1eefng t\u1ed1 ch\u1ea5t c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng\/ Reservation Staff<\/h2>\n

\u0110\u1ec3 \u0111\u1ea3m nh\u1eadn t\u1ed1t v\u1ecb tr\u00ed reservation staff,\u00a0\u1ee9ng vi\u00ean c\u1ea7n \u0111\u1ea3m b\u1ea3o c\u00e1c t\u1ed1 ch\u1ea5t nh\u01b0:<\/p>\n

    \n
  • K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t: L\u00e0 b\u1ed9 ph\u1eadn tr\u1ef1c ti\u1ebfp l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng mang l\u1ea1i ngu\u1ed3n thu cho kh\u00e1ch s\u1ea1n. V\u00ec v\u1eady Reservation lu\u00f4n \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00f2a nh\u00e3 th\u00e2n thi\u1ec7n trong giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng; gi\u1ecdng n\u00f3i d\u1ec5 nghe, l\u01b0u lo\u00e1t, kh\u00f4ng n\u00f3i ng\u1ecdng n\u00f3i l\u1eafp<\/li>\n
  • K\u1ef9 n\u0103ng ti\u1ebfng Anh: C\u00f4ng vi\u1ec7c n\u00e0y th\u01b0\u1eddng xuy\u00ean ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i, \u0111\u1eb7c bi\u1ec7t l\u00e0 kh\u00e1ch s\u1eed d\u1ee5ng ti\u1ebfng Anh nhi\u1ec1u, v\u00ec v\u1eady \u0111\u00f2i h\u1ecfi Reservation ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp ti\u1ebfng anh t\u1ed1t. \u0110\u1eb7c bi\u1ec7t n\u1ebfu bi\u1ebft nhi\u1ec1u ngo\u1ea1i ng\u1eef s\u1ebd c\u00f3 l\u1ee3i th\u1ebf nhi\u1ec1u h\u01a1n.<\/li>\n
  • Th\u00e0nh th\u1ea1o vi t\u00ednh v\u0103n ph\u00f2ng: Ngo\u00e0i vi\u1ec7c nghe \u0111i\u1ec7n tho\u1ea1i hay l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean b\u1ed9 ph\u1eadn Reservation c\u1ea7n n\u1eafm v\u1eefng c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, th\u1ef1c hi\u1ec7n ch\u00ednh x\u00e1c c\u00e1c thao t\u00e1c tr\u00ean h\u1ec7 th\u1ed1ng v\u1ec1 t\u00ecnh tr\u1ea1ng ph\u00f2ng, \u0111\u1ea3m b\u1ea3o c\u00f4ng vi\u1ec7c di\u1ec5n ra su\u00f4n s\u1ebb.<\/li>\n
  • Ch\u00ednh x\u00e1c, t\u1ec9 m\u1ec9 tr\u00e1nh c\u00e1c sai s\u00f3t, nh\u1ea7m l\u1eabn trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c.<\/li>\n
  • C\u00f3 k\u1ef9 n\u0103ng t\u1ed5 ch\u1ee9c v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch.<\/li>\n
  • K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3.\u200b<\/li>\n<\/ul>\n

    C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean\/ b\u1ed9 ph\u1eadn \u0111\u1eb7t ph\u00f2ng<\/h2>\n

    M\u1ee9c l\u01b0\u01a1ng nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng\/ Reservation trong kh\u00e1ch s\u1ea1n<\/h3>\n

    \u0110\u00e2y l\u00e0 m\u1ed9t v\u1ecb tr\u00ed ti\u1ec1m n\u0103ng cho nh\u1eefng b\u1ea1n sinh vi\u00ean ng\u00e0nh du l\u1ecbch – kh\u00e1ch s\u1ea1n v\u1eeba trau d\u1ed3i kinh nghi\u1ec7m, r\u00e8n luy\u1ec7n ngo\u1ea1i ng\u1eef v\u00e0 v\u1eeba c\u00f3 m\u1ee9c thu nh\u1eadp h\u1ea5p d\u1eabn.\u00a0M\u1ee9c l\u01b0\u01a1ng \u0111\u1ed1i v\u1edbi v\u1ecb tr\u00ed nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n dao \u0111\u1ed9ng t\u1eeb 6 – 8 tri\u1ec7u \u0111\u1ed3ng 1 th\u00e1ng, ch\u01b0a bao g\u1ed3m c\u00e1c kho\u1ea3n ph\u1ee5 c\u1ea5p, th\u01b0\u1edfng doanh thu, tips. \u0110\u1eb7c bi\u1ec7t, \u0111\u1ec3 k\u00edch th\u00edch n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c, nhi\u1ec1u kh\u00e1ch s\u1ea1n chi ph\u1ea7n tr\u0103m hoa h\u1ed3ng cho nh\u00e2n vi\u00ean reservation theo t\u1eebng ph\u00f2ng \u0111\u01b0\u1ee3c \u0111\u1eb7t v\u1edbi t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m h\u1ea5p d\u1eabn. \u0110\u00e2y ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap thu nh\u1eadp c\u1ee7a c\u00f4ng vi\u1ec7c n\u00e0y tr\u1edf n\u00ean h\u1ea5p d\u1eabn v\u00e0 \u1ed5n \u0111\u1ecbnh h\u01a1n kh\u00e1 nhi\u1ec1u so v\u1edbi c\u00e1c v\u1ecb tr\u00ed nh\u00e2n vi\u00ean kh\u00e1c trong kh\u00e1ch s\u1ea1n.<\/p>\n

    \"reservation
    Reservation La Gi 5<\/figcaption><\/figure>\n

    T\u00ecm vi\u1ec7c Reservation \u1edf \u0111\u00e2u?<\/h3>\n

    Trong kh\u00e1ch s\u1ea1n th\u00ec v\u1ecb tr\u00ed nh\u00e2n vi\u00ean Reservation kh\u00f4ng c\u00f3 y\u00eau c\u1ea7u qu\u00e1 cao v\u1ec1 tr\u00ecnh \u0111\u1ed9, t\u1ed1t nghi\u1ec7p t\u1eeb trung c\u1ea5p tr\u1edf l\u00ean chuy\u00ean ng\u00e0nh du l\u1ecbch kh\u00e1ch s\u1ea1n. \u01afu ti\u00ean nh\u1eefng \u1ee9ng vi\u00ean c\u00f3 kinh nghi\u1ec7m, \u0111\u1eb7c bi\u1ec7t \u1edf c\u00e1c v\u1ecb tr\u00ed cao h\u01a1n nh\u01b0 gi\u00e1m s\u00e1t Reservation.\u00a0N\u1ed7 l\u1ef1c mang v\u1ec1 l\u01b0\u1ee3ng booking cao cho kh\u00e1ch s\u1ea1n l\u00e0 minh ch\u1ee9ng r\u00f5 nh\u1ea5t cho m\u1ed9t nh\u00e2n vi\u00ean \u0111\u1eb7t ph\u00f2ng c\u00f3 th\u1ef1c l\u1ef1c. Hi\u1ec3u reservation l\u00e0 g\u00ec v\u00e0 nh\u1eefng th\u00f4ng tin li\u00ean quan gi\u00fap b\u1ea1n tr\u1ebb b\u01b0\u1edbc \u0111\u1ea7u \u0111\u1ecbnh h\u00ecnh c\u00f4ng vi\u1ec7c s\u1ebd l\u00e0m trong t\u01b0\u01a1ng lai.<\/p>\n

    Ngu\u1ed3n OTAVN t\u1ed5ng h\u1ee3p: Th\u00f4ng tin ngh\u1ec1 Kh\u00e1ch s\u1ea1n\/ Du l\u1ecbch\/ L\u01b0u tr\u00fa<\/p>\n","protected":false},"excerpt":{"rendered":"

    Reservation l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn trong c\u00e1c kh\u00e1ch s\u1ea1n l\u1edbn. V\u1eady b\u1ea1n c\u00f3 bi\u1ebft thu\u1eadt ng\u1eef Reservation l\u00e0 g\u00ec? C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean Reservation l\u00e0 g\u00ec? Nh\u1eefng tr\u1ea1ng th\u00e1i booking trong \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n th\u01b0\u1eddng g\u1eb7p? B\u1ea1n c\u00f3 bi\u1ebft reservation l\u00e0 g\u00ec? C\u00f4ng vi\u1ec7c c\u1ee7a reservation l\u00e0 g\u00ec? H\u1ea7u h\u1ebft c\u00e1c \u0111\u1eb7t ph\u00f2ng\/ […]<\/p>\n","protected":false},"author":1,"featured_media":394642,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[172,25],"tags":[],"class_list":["post-394641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nghe-du-lich","category-thuat-ngu-nghe-du-lich"],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/394641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/comments?post=394641"}],"version-history":[{"count":3,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/394641\/revisions"}],"predecessor-version":[{"id":394719,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts\/394641\/revisions\/394719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media\/394642"}],"wp:attachment":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/media?parent=394641"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories?post=394641"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/tags?post=394641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}