{"id":219,"count":3,"description":"Danh m\u1ee5c \"CRM\" (Qu\u1ea3n l\u00fd M\u1ed1i quan h\u1ec7 Kh\u00e1ch h\u00e0ng) l\u00e0 ngu\u1ed3n t\u00e0i nguy\u00ean \u0111\u00e1ng gi\u00e1, chuy\u00ean s\u00e2u v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a h\u1ec7 th\u1ed1ng CRM \u0111\u1ec3 n\u00e2ng cao qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh. Ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p ki\u1ebfn th\u1ee9c v\u00e0 h\u01b0\u1edbng d\u1eabn v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 CRM \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed9t c\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.<br>\r\n\r\nTrong danh m\u1ee5c n\u00e0y, b\u1ea1n s\u1ebd t\u00ecm th\u1ea5y th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1ch tri\u1ec3n khai, t\u1ed1i \u01b0u h\u00f3a v\u00e0 t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng CRM v\u00e0o m\u00f4 h\u00ecnh kinh doanh c\u1ee7a b\u1ea1n. B\u00e0i vi\u1ebft v\u00e0 h\u01b0\u1edbng d\u1eabn c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng ch\u1ec9 gi\u1edbi thi\u1ec7u v\u1ec1 c\u00e1c t\u00ednh n\u0103ng c\u01a1 b\u1ea3n c\u1ee7a CRM m\u00e0 c\u00f2n \u0111i s\u00e2u v\u00e0o c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng, t\u1eeb thu th\u1eadp d\u1eef li\u1ec7u, ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng, \u0111\u1ebfn t\u1ea1o ra chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n h\u00f3a.<br>\r\n\r\nCh\u00fang t\u00f4i cung c\u1ea5p c\u00e1c m\u1eb9o v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng CRM, \u0111\u1ed3ng th\u1eddi khuy\u1ebfn kh\u00edch chia s\u1ebb nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh c\u00f4ng v\u00e0 c\u00e1c case study trong vi\u1ec7c \u1ee9ng d\u1ee5ng CRM v\u00e0o th\u1ef1c t\u1ebf kinh doanh.<br>\r\n\r\nDanh m\u1ee5c n\u00e0y l\u00e0 ngu\u1ed3n th\u00f4ng tin kh\u00f4ng th\u1ec3 thi\u1ebfu cho nh\u1eefng ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 CRM. H\u00e3y \u0111\u1ed3ng h\u00e0nh c\u00f9ng ch\u00fang t\u00f4i \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u00e0 \u00e1p d\u1ee5ng nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p ti\u00ean ti\u1ebfn nh\u1ea5t trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.","link":"https:\/\/otavietnam.com\/blog\/kien-thuc-sale-marketing\/crm\/","name":"CRM","slug":"crm","taxonomy":"category","parent":17,"meta":[],"_links":{"self":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories\/219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories"}],"about":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/taxonomies\/category"}],"up":[{"embeddable":true,"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/categories\/17"}],"wp:post_type":[{"href":"https:\/\/otavietnam.com\/blog\/wp-json\/wp\/v2\/posts?categories=219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}